Siemens HIPATH 8000 User Manual
HiPath 8000
optiPoint 410 S V7.0
optiPoint 420 S V7.0
Administrator Manual
Safety Precautions
Safety Precautions
Important Notes
Do not operate the telephone in environments where there is
a danger of explosions.
Use only original Siemens accessories. Using other accessories may be dangerous, and will invalidate the warranty and
the CE mark.
Never open the telephone or a key module. If you encounter
any problems, contact System Support.
Attention
7
If the optiPoint 410/420 S V7.0 is supplied with power over the LAN
interface Æ page 232, the power source must be a limited power
source PowerHub compliant with IEC 60950.
• This equipment has been tested and found to comply with the limits
for a Class B digital device, pursuant to Part 15 of the FCC Rules. These
limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.
• This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions,
may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful interference, in which case the user will be required to correct the
interference at his own expense.
• The IP telephone optiPoint 410/420 S V7.0 complies with the European
standard EN 60 950.
• The earpiece in this telephone handset contains a magnet. To prevent
injury, before each use ensure objects such as pins or staples are not
stuck to the earpiece.
• There is always the danger of small objects being swallowed by young
children. In the case of the optiPoint 410/420 S V7.0, this applies in particular to the connecting cord clip.
Please make sure that such items are not accessible to children.
• Never allow the telephone to come into contact with staining or corrosive liquids, such as coffee, tea, juice or soft drinks.
The information provided in this document contains merely general descriptions or characteristics of performance features which in case of actual use do not always apply as described or which may change as a result
of further development of the products.
2
Safety Precautions
An obligation to provide the respective performance features only exists if
expressly agreed in the terms of contract.
Note! (for U.S.A and Canada only)
This equipment has been tested and found to comply with the limits
for a Class B digital device, pursuant to Part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against
harmful interference when the equipment is operated in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance
with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will
not occur in a particular installation. If this equipment does cause
harmful interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from
that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for
help.
This product is a UL Listed Accessory, I.T.E., in U.S.A. and Canada.
Location of the Telephone
• The telephone should be operated in a controlled environment with an
ambient temperature between 5 °C and 40 °C (41 °F and 104 °F).
• To ensure good handsfree talking quality, the area in front of the microphone (front right) should be kept clear. The optimum handsfree distance is 20 inches (50cm).
• Do not install the telephone in a room where large quantities of dust
accumulate; this can considerably reduce the service life of the telephone.
• Do not expose the telephone to direct sunlight or any other source of
heat, as this is liable to damage the electronic equipment and the plastic casing.
• Do not operate the telephone in damp environments such as bathrooms.
Telephone Maintenance
• Always use a damp or antistatic cloth to clean the telephone. Never
use a dry cloth.
• If the telephone is very dirty, clean it with a diluted neutral cleaner containing some form of surfactant, such as a dish detergent. Afterwards,
remove all traces of the cleaner with a damp cloth (using water only).
• Never use cleaners containing alcohol, cleaners that corrode plastic, or
abrasive powders.
3
Safety Precautions
Labels
The device conforms to the EU guideline 1999/5/EG, as attested by the CE mark.
This device has been manufactured in accordance with our
certified environmental management system (ISO 14001).
This process ensures that energy consumption and the use
of primary raw materials are kept to a minimum, thus reducing waste production.
All electrical and electronic products should be disposed of
separately from the municipal waste stream via designated
collection facilities appointed by the government or the local
authorities.
The correct disposal and separate collection of your old appliance will help prevent potential negative consequences
for the environment and human health. It is a precondition
for reuse and recycling of used electrical and electronic
equipment.
For more detailed information about disposal of your old appliance, please contact your city office, waste disposal service, the shop where you purchased the product or your sales representative.
The statements quoted above are only fully valid for equipment which is installed and sold in the countries of the European Union and is covered by the directive 2002/96/EC.
Countries outside the European Union may have other regulations regarding the disposal of electrical and electronic
equipment.
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Contents
Contents
Safety Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
General Information . . . . . . . . . . . . . . . . . . . . . . . . . . 15
About the Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Symbols in the Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Operating the telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Intended Use. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Product Identification. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Application Version . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Prerequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Connecting to the Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Installing the Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Starting up the optiPoint 410/420 S V7.0. . . . . . . . . . . . . . . . . . . . . 21
Mini Switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Power over LAN information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Startup Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Using the optiPoint 410/420 family S V7.0 . . . . . . . . 24
Properties of the optiPoint 410/420 Telephone Models . . . . . . . . . . . . 24
Telephone Modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Control panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Display and Dialog Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Dialling Keypad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Programmable Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Control Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Phone Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
Protocol support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Capabilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Speech. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Call Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
DTMF . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
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Contents
Technical Overview. . . . . . . . . . . . . . . . . . . . . . . . . . .34
Session Initiation Protocol (SIP). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
SIP Functions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Components in a SIP system. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Registration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
IP Network Protocols. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
DHCP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
DNS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
SNTP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
SNMP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
IP Network Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Virtual LAN (VLAN). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
DLS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Quality of Service (QoS). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Secure Payload . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Administration Interfaces. . . . . . . . . . . . . . . . . . . . . .47
Phone Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Web Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Basic Administration. . . . . . . . . . . . . . . . . . . . . . . . . .48
Access to the Phone Administrator and Diagnostics Menu . . . . . . . . . 48
Administrator menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Diagnostics menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Basic Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
optiPoint 410/420 economy/economy plus/standard/advance . . . . 50
optiPoint 410 entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Extended Administration . . . . . . . . . . . . . . . . . . . . . .57
Configure Network Parameters. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Network Addresses. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Quality of Service (QoS). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Configure LAN Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Configure System Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Terminal Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
SIP Specific Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
SIP Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Miscellaneous . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Configuring Date and Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
SNTP is available, but no automatic access by DHCP server . . . . . 67
No SNTP server available. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
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Contents
Multiline. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Line key configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Configure Multiline Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Dial Plan Configuration and Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Dialling Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Direct Station Select (DSS – HiPath 8000 only). . . . . . . . . . . . . . . . . . . 71
DSS key configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Feature Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Function Key assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Software Update/Transferring Files. . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Application Software Update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
FTP Server Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Common FTP Server Access Configuration. . . . . . . . . . . . . . . . . . . 75
Upload Configuration File. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Downloading Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
LDAP Server Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Java Proxy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Address Book Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
WAP Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Port Numbering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Configuration Management. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
File Formats. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Download. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Automatic software download. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Specify configuration update file . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Display Upload/Download Status. . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Display Application Version . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Reset Music on Hold to default music. . . . . . . . . . . . . . . . . . . . . . . 92
Use SNMP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
SNMP Server Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
View SNMP Errors. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Change Speech Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Configure Ringer Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Audio/Visual Indications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Display static Phone Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Perform Diagnostic Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Non user-assisted diagnostic tests . . . . . . . . . . . . . . . . . . . . . . . . . 95
User-assisted diagnostic tests. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Security settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Restart the optiPoint 410/420 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Perform a Restart to optiPoint 410/420 S V7.0 display phones. . . . 97
View Date and Time of Last Restart . . . . . . . . . . . . . . . . . . . . . . . . 97
Perform a Restart to optiPoint 410 /entry . . . . . . . . . . . . . . . . . . . . 97
Restore Factory Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
optiPoint 410/420 S V7.0 display phones . . . . . . . . . . . . . . . . . . . . 98
optiPoint 410 entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Change Administrator Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
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Contents
Reset User Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Clear ALL user data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Port Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Survivability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Behaviour regarding the Survivability settings. . . . . . . . . . . . . . . . 101
User Mobility (Hipath 8000). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
SIP Security Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Implementation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Handling server certificates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Web Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .109
Establishing the Connection to the Phone . . . . . . . . . . . . . . . . . . . . . 109
Access to the Web Interface Administrator Menu . . . . . . . . . . . . 110
Administrations Menu (optiPoint 410/420 advance standard) . . . . 111
Administrations Menu (optiPoint 410 entry/economy) . . . . . . . . . 112
Web Pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
General information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Network IP and routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
SIP environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
SIP features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Quality of Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
File transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
Time and date . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
SNMP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Speech. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Ringer settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
LAN port settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Multiline operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Function keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
Dial plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
Dialling Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
Feature Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
User Mobility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134
Configuration Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
Configuration Management Log file . . . . . . . . . . . . . . . . . . . . . . . 136
Applications (optiPoint 410/420 standard/advance) . . . . . . . . . . . . 136
Upload configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
Download application. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
Download configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
Download hold music . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
Non user-assisted tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
User-assisted tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140
RTP Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
QoS Data Collection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142
8
Contents
Reset user password. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143
Change admin password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144
Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144
Restart terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144
Clear ALL user data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144
Restore factory settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145
Port Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145
FPN Port Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146
Fault Investigation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147
Survivability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147
Phone Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148
Phone Menu Structure Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148
optiPoint 410/420 economy/economy plus/standard/advance. . . . 148
Editors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155
Text Editor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155
Switch Editor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157
Number Editor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157
Password Editor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158
Gradient Editor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158
IP Number Editor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159
Offset Editor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161
Melody/Tone Editor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161
Alphabetical Reference . . . . . . . . . . . . . . . . . . . . . . 162
Description of Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162
Action on submit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162
Address Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162
Administrator password. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163
Alert indication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163
Allow Refuse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164
Append codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164
Application download filename . . . . . . . . . . . . . . . . . . . . . . . . . . . 165
Audio loop test. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165
Audio mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165
Branding/Identity name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168
Call Recorder (HiPath 8000). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168
Callback URIs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169
Call park URI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169
Call pickup URI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169
Check for update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169
Clear ALL user data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169
Compression encoding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170
Conference factory URI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170
Config DLS Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170
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Contents
Configuration download filename . . . . . . . . . . . . . . . . . . . . . . . . . 170
Config Server address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170
Config Update Account ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171
Config Update Authentication . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171
Config Update DLS IP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171
Config Update Filename . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171
Config Update File Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171
Config Update FTP IP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172
Config Update FTP Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172
Config Update Pathname. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172
Config Update Password. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172
Config Update Periodic Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172
Config Update Unregistration Timer . . . . . . . . . . . . . . . . . . . . . . . 173
Config Update User Name. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173
Connectivity check. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173
Count Medium Priority. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173
Date/Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173
Daylight saving. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174
Default domain name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174
Default Music . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174
Default Route. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174
Description. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174
DHCP IP assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175
Dial Plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176
Dial string. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180
Dialling properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181
Discarded in-/outbound packets . . . . . . . . . . . . . . . . . . . . . . . . . . 182
Display ID. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182
Display ID Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182
Display test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182
Domain Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182
Download Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183
Download Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183
Download Hold Music . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183
Download server IP address or DNS name . . . . . . . . . . . . . . . . . . 183
DSM Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184
DSM Logo . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184
DSS Address of Record. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184
DSS Realm. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184
DSS user ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185
DSS password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185
Emergency number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185
Feature Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185
Feature Code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186
Feature toggle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186
Feature URI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186
Force logoff to basic user . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186
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Contents
Forwarding Indication. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186
FTP account name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187
FTP passive mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187
FTP password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187
FTP path. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188
FTP username . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188
Function key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188
G.711 Silence Suppression . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188
Group pickup URI. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189
Help internet URL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189
Hide on DSM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189
Hold music download filename . . . . . . . . . . . . . . . . . . . . . . . . . . . 189
Home page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189
Hot line for selected line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189
Hot/Warm line default dial string . . . . . . . . . . . . . . . . . . . . . . . . . 190
Hot line dial string for selected line . . . . . . . . . . . . . . . . . . . . . . . . 190
Hot/Warm Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190
Initial Digit Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191
Intrusion allowed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191
Invalid in-/outbound packets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191
IP routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191
Java Program download filename . . . . . . . . . . . . . . . . . . . . . . . . . 192
Java Proxy Server IP Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192
Java Proxy Server Port. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192
Join allowed in conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192
Key label . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192
Key test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193
Layer 2/3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193
Layer 2 Default. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193
Layer 2 signalling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193
Layer 2 voice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194
LAN port settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194
Last Restart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194
LDAP Server IP Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194
LDAP server Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194
LDAP Template . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195
LED test. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196
Line key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196
Line key operation mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197
Line monitor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198
Line Address of Record . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199
Line Hunt Ranking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199
Line Shared type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200
Line password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200
Line Primary line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201
Line Realm. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201
Line Ring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201
11
Contents
Line user ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201
Logoff Error Count . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202
Logoff Trap Delay . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202
MAC address. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202
Managed Profile. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202
Management Center Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202
Manual VLAN identifier . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203
Message Waiting IP address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203
Microphone Disable. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203
Mobility feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203
Mobility International ID. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204
Originating line preference. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204
Outbound proxy. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205
Overview position on DSM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206
Payload security allowed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206
PC Port Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206
Ping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207
Port Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207
Primary DNS IP address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207
QDC Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207
QDC Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 208
Quality of Service (QoS). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 208
RAM test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210
Register by terminal name. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210
Registration LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210
Registration timer value. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211
Reservation Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211
Ringer Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211
Rollover type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 212
Rollover Volume. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 212
ROM test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 212
RTP packet size . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 212
RTP Version . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 212
Secondary DNS IP address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 212
Self Labelling keys test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213
Send Generic Traps to Management Center . . . . . . . . . . . . . . . . 213
Send QDC Traps to Management Center . . . . . . . . . . . . . . . . . . . 213
Short description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213
Show focus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213
SIP addresses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214
SIP Auto answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214
SIP Auto reconnect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 215
SIP Beep on auto answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 215
SIP Beep on auto reconnect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 215
SIP password. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 215
SIP realm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 215
SIP routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 216
12
Contents
SIP server type. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 216
SIP server validation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 216
SIP session timer value . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 216
SIP session timer enabled . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217
SIP Signalling Version . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217
SIP Stack Version. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217
SIP Transport . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217
SIP user ID. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 218
SNMP MIB2 errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 218
SNMP password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 218
SNMP Queries Allowed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 218
SNMP Trap IP address or DNS name . . . . . . . . . . . . . . . . . . . . . . 219
SNTP server address or DNS name. . . . . . . . . . . . . . . . . . . . . . . . 219
Survivability Backup Address. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 219
Survivability Backup Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 219
Survivability Backup Registration. . . . . . . . . . . . . . . . . . . . . . . . . . 220
Survivability Backup Registration Timer. . . . . . . . . . . . . . . . . . . . . 220
Survivability Backup OBP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 220
Survivability Backup Transport. . . . . . . . . . . . . . . . . . . . . . . . . . . . 220
System Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 220
Terminal Hostname . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221
Terminal IP address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 223
Terminal mask . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 223
Terminal name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 223
Terminal number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 224
Terminating line preference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 224
Time zone offset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225
Timer High Priority . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225
Timer Medium Priority . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225
Transaction timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225
Transfer on hangup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 226
Transfer on Ringing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 226
Unauthorised Logoff Trap . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 226
Upload Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 227
Upload/Download Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 227
Use deployment service (DLS) . . . . . . . . . . . . . . . . . . . . . . . . . . . 227
Use dynamic hostname concept . . . . . . . . . . . . . . . . . . . . . . . . . . 227
Use secure/non-secure configuration download . . . . . . . . . . . . . . 228
Versions Info . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 228
VLAN discovery method . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 228
Voicemail number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 228
WAP Connection Type/mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . 229
WAP proxy Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 229
WAP Server Address. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 229
WAP Server Port Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 229
WAP proxy Username . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 229
Abbreviations and Specialized Terms . . . . . . . . . . . . . . . . . . . . . . . . . 230
13
Contents
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . .235
General Troubleshooting Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 235
Fault Finding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 235
Display reported faults. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 235
Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 238
Payload not Encrypted. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 238
TLS Authentication Failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 238
No Registration with Line Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . 238
Error Messages optiPoint 410 entry . . . . . . . . . . . . . . . . . . . . . . . 239
Common problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 242
Phone Configurations . . . . . . . . . . . . . . . . . . . . . . . .243
Common Configuration (Factory Defaults) . . . . . . . . . . . . . . . . . . . . . 243
Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .245
14
General Information
General Information
About the Manual
The instructions within this manual will help you in administering and maintaining the entry/economy/economy plus/standard/advance. The in-
structions contain important information for safe and proper operation of
the advance. Follow them carefully to avoid improper operation and get the
most out of your multi-function telephone in a network environment.
This guide is intended for service providers and network administrators
who administer VoIP services using the advance and who have a fundamental understanding of SIP. The tasks described in this guide are not intended for end users of the phones. Many of these tasks affect the ability
of a phone to function on the network and require an understanding of IP
networking and telephony concepts.
For your own protection, please read the section dealing with safety.
Follow the safety instructions carefully in order to avoid endangering
yourself or other persons and to prevent damage to the unit.
These instructions are laid out in a user-oriented manner, which means that
you are led through the functions of the advance step by step – from the
setup, through descriptions of tools and extensions discussions of special
administrative and service tasks at the end of the manual. For the users, a
separate manual is provided.
15
General Information
Step by Step
Symbols in the Manual
Attention
7
This symbol indicates a hazard. Failure to follow
the instructions given may result in injury or in
damage to the unit.
Key information important for the proper use of
the unit is marked with this symbol.
Shows administration tasks with menu paths at the
advance and on the Web Interface.
Shows additional information about each parameter in
the Alphabetical Reference.
Shows the related web pages.
Means that you are in the administration menu and you
have already entered the correct administrator password. (Access: Phone Æ page 48, Web Interface
Æ page 110).
> Means that you are in the diagnostics menu and you
have already entered the correct administrator password. (Access: Phone Æ page 49, Web Interface
Æ page 110).
Y Means that you are in the setup menu and you have al-
ready entered the correct user password, if required
(Æ page 148).
16
Step by Step
Operating the telephone
n Lift the handset (off-hook).
t Replace the handset (on-hook).
s Conduct a call.
o Enter a telephone number or code.
u or v Increase or reduce the value depending on the current
Continue? >
02=System? >
> : Look for the select option.
operating mode.
optiPoint 410/420 economy/economy plus/standard/advance
: The option appears on the screen.
Press the
Press the
until the option appears on the screen.
Then press the :
entry
Changing and viewing the configuration data in the entry is done by entering different reference numbers.
For description of viewing data values on the LEDs of
the entry see Æ Seite 160.
: key to confirm your selection.
< >
keys,
key to confirm your selecti
General Information
on.
17
General Information
Intended Use
The advance telephone is a desktop unit designed for voice transmission
and for connection to LAN.
Product Identification
The identification details of your telephone are given on the nameplate
containing the exact product label and serial number on the bottom of the
base unit Æ page 20. Please have these ready whenever you call our service department in case of trouble with or defects on the unit itself.
Application Version
To find out the current application version of your advance see Æ page 94.
optiPoint 410 advance S V7.0
S30817-S7503-L101-1
Ser.-Nr.: 0001E320C244
E3/R8
Service
The Siemens service department can only help you with problems
or defects on the telephone unit itself.
Should you have any questions regarding the operation, your specialist retailer or network administrator will gladly help you.
For any questions regarding the telephone connection, please contact your network provider.
In the case of any trouble or defects on the telephone unit itself, please dial
the service number of your local distributor or your local Siemens Branch
office.
18
Installation
Installation
Prerequisites
The advance acts as an endpoint client on an IP telephony network, and
has the following network requirements:
• An Ethernet connection to a network with SIP clients and servers (required).
• A Dynamic Host Configuration Protocol (DHCP) server (optional).
• Either a Call Control System
– Proxy server — There must be a device running RFC 3261 SIP-com-
pliant software.
– Voice packet gateway (optional) — Required if your VOIP Network is
connected to the Public Switched Telephone Network (PSTN).
• or a voice packet gateway if the phone is used in gateway routing mode
Æ page 216.
Connecting to the Network
You have to connect the advance first to the LAN and then to the
power supply.
The advance has two RJ-45 ports labelled “10/100 LAN” and “10/100 PC.”
Each port supports 10/100 Mbps half- or full-duplex connections.
We recommend that you use the port setting "Auto" Æ page 194 on all
ports for auto detection of transferring speed and type of connected cable
(either straight-through or crossed).
19
Installation
Installing the Phone
Connectors on the bottom of the telephone
1
3
2
4
3
5
1
6
2
7
optiPoint 410 entry optiPoint 410 advance
entry S economy S economy plus S standard S advance S
1 Ethernet port for LAN connection (optional with PoL*)
2 Handset connector
3 Connector for a local power supply unit (optional*)
4 - - - Module connector
5 - - Ethernet port for PC
6 - - Headset connector
7 - - - Adapter 1
8 - - - Adapter 2 9 -- - -USB-Master
* Power over LAN:
If power is supplied over the LAN cable, no local power supply is required.
8
9
20
Installation
Starting up the optiPoint 410/420 S V7.0
The optiPoint 410/420 phone is to connect to a Switch. (The phone
is working also on a Hub, but without a guarantee of quality)
The Western plugs of all cable connections must audibly snap into
place.
• Plug the short end of the handset cable into the handset and the other
end into the connector 2 at the bottom of the telephone and feed the
cable through the guide channel in the base unit.
• Using the headset connector:
Plug the jack of the headset cable into connector 6 at the bottom of the
telephone and feed the cable through the guide channel in the base
unit.
• Using optiPoint modules (4):
Mount this device following the instructions in the installation guide
(A31003-H8400-B934-*-6ZD1).
• Using adapter (7, 8 ):
Mount this device following the instructions in the installation guide
(A31003-H8400-B934-*-6ZD1).
• Using an external keyboard:
Plug the keyboard cable into the USB connector 9 at the bottom of the
telephone.
• Using a LAN connection to PC:
Plug the jack of the connection cable into the connector 5 at the bottom
of the telephone.
Only if power not supported by LAN:
Use only the plug-in power supply unit fitting the optiPoint 410/420:
7
• Plug the jack of the LAN cable into the connector 1 at the bottom of the
• Feed the cables through the relief on the back of the housing and fix
– GER/IM: AUL:06D1284
– GBR: AUL:06D1287
– USA: AUL:51A4827
– Plug the plug-in power supply unit into the mains.
– Plug the connector 3 at the bottom of the telephone into the plug-in
power supply unit.
telephone and connect the cable with LAN.
them by means of the cable clip.
21
Installation
Mini Switch
The default operation for the mini switch will be to auto negotiate transfer
rate (10/100 Mb/s) and duplex method (full or half duplex) with whatever
equipment is connected to the mini switch.
The software provides options to prevent auto negotiation and specify the
required transfer rate and duplex mode for the LAN and PC ports
Æ page 194.
In the default configuration for the mini switch the LAN port supports automatic detection of cable configuration (pass through or crossover cable)
and will reconfigure itself as needed to connect to the network. However
if the phone is set up to manfully configure the switch port settings then
the cable detection mechanism is disabled, in this case care must be taken
to use the correct cable type.
Depending on what has been implemented in the software IEEE802.1x
(Port based network access control) packets generated by equipment connected to the PC port will be passed through the mini switch and out of
the LAN port.
Removing the power from the phone, or a phone reset/reboot will result in
the temporary loss of the network connection to the PC port. In the case
of a reset/reboot this is about 5 seconds.
The Line Monitor diagnostic routine provides information on the configuration of the mini switch Æ page 198.
Power over LAN information
Power over LAN support is provided on the LAN port and complies with
the IEEE802.3af standard. 8 wire Ethernet cables are required to use it.
22
Startup Procedure
Start
Power on
Reboot
see http://wiki.siemens-enterprise.com/index.php/Setup_optiPoint_410/420_phones_with_NetBoot
Installation
Hochlauf
und
120 s
warten
No
No
No
Key 3
pressed?
No
Application
startet
DHCP
activated?
Yes
VLAN
Discovery and
L2 activated?
Yes
DHCP Discover
in untagged LAN
DHCP
successful?
Yes
VLAN ID
in Option 43?
Yes
No
No
Netboot request
L2 activated?
DHCP Discover
in untagged LAN
No
No
No
Successful?
DHCP Discover
in tagged LAN
Yes
Netboot Upgrade
Hochlauf
und
120 s
warten
Using manual
attitudes
Yes
No
Yes
DHCP Discover
in VLAN
Successful?
Yes
Registration
Successful?
Yes
23
Using the optiPoint 410/420 family S V7.0
Using the optiPoint 410/420 family SV7.0
Properties of the optiPoint 410/420 Telephone Models
This chapter gives you an overview of the optiPoint 410/420 telephone
models and their properties
Te l e p h o n e
Model
optiPoint 410
entry
optiPoint 410
economy
optiPoint 410
economy plus
optiPoint 410
standard
optiPoint 410
advance
optiPoint 420
economy
optiPoint 420
economy plus
optiPoint 420
standard
optiPoint 420
advance
4/8No2x24NoNoNoNoNo
4/8 No 2x24 Yes No Yes No No
4/8 Yes 2x24 Yes No Yes Yes No
4/15 Yes 4x24 Yes Yes Yes Yes No
5/7No2x24NoNoNoNoYes
5/7 No 2x24 Yes No Yes No Yes
5/7 Yes 2x24 Yes No Yes Yes Yes
5/13 Yes 4x24 Yes Yes Yes Yes Yes
Function keys
Connection of
Side Car Unit
Display
Lines x Characters
Headset
connection
USB-Master
Mini-Switch
e. g. PC-connection
Speakerphone mode
8 No - No No No No No
Self labeling keys
Telephone Modes
Your administrator can configure the optiPoint 410/420 economy/
economy plus/standard advance S V7.0 for use as:
• A SingleLine phone with one line.
• A MultiLine phone with up to 10 lines (in relation with the SIP server).
24
Control panel
Example: optiPoint 420 advance
Using the optiPoint 410/420 family S V7.0
Loudspeaker for
open listening
Handset
Dialog keys for scrolling through functions
Dialog key for confirming a function
Keys for phone settings
* With automatic key labelling
Illuminated graphics
display, 4 lines of 24
characters each
Key fields –
Programmable*:
function keys
Key fields
Programmable* function keys
Dialing keypad
optiPoint self labeling
key module
Microphone for
speakerphone
–
25
Using the optiPoint 410/420 family S V7.0
Example: optiPoint 410 entry
Speaker
for ring tones
Handset
Keys for
telephone settings
LEDs
Key field –
freely programmable
keys*
Keypad
26
Using the optiPoint 410/420 family S V7.0
Display and Dialog Keys
The optiPoint 410/420 is provided with a four-line (advance)/two-line (econ-
omy/economy plus/standard) display. In the normal operating mode, it dis-
plays the basic menu where you make or receive telephone calls.
optiPoint 410/420 advance
4:15PM 05.03.04
1228
Username
Menu >
optiPoint 410/420 economy/economy plus/standard
4:15PM 05.03.04
1228 Username>
The basic menu shows in its first line the time and date, and the terminal
number or name in the second line. The arrow symbol ">" on the right hand
side of the last display line points to additional functions offered. The third
line of the optiPoint 410/420 advance and the right corner of the second
line of the optiPoint 410/420 economy/economy plus/standard is used for
a free programmable Name e. g. name of the user.
If you want to navigate in menus or make settings, use the three dialog
<, >, :
keys
and function key "Stop/Escape" to navigate through the
hierarchically built up menu structure. Within this structure, the third (first)
line shows the currently selected menu, the last line a menu item of that
menu.
optiPoint 410/420 advance
4:15PM 05.03.04
Time and Date
Terminal number or name
Programmable Username
Menu
Time and Date
Terminal number or name
Programmable Username
Time and Date
Aministration:
01=Netwo rk? >
Selected Menu
Menu item
optiPoint 410/420 economy/economy plus/standard
Aministration:
01=Netwo rk? >
Selected Menu
Menu item
You can put the advance in idle mode rapidly by lifting off and replacing the handset.
27
Using the optiPoint 410/420 family S V7.0
Dialling Keypad
The dialling keypad of the advance is labeled with digits, letters and some
special characters. You can key in letters and special characters in the corresponding input mode by pressing the corresponding key as often as is
necessary until the required letter or the required special character appears
on the display.
For example, if you want to enter the letter "R", press the key "7" three
times as "R" is at the third position. For the letter "U", press the key "8"
twice.
More information about text editors see Æ page 155.
28
Using the optiPoint 410/420 family S V7.0
Programmable Keys
The optiPoint 410/420 family is equipped with function keys which are
user-programmable in two levels (see User Manual).
"Stop/Escape" should not be programmed. Five of these keys come already
preassigned in the first level
The types of the optiPoint 410/420 family have various numbers of function keys:
Example optiPoint 420 advance:
The function key
Loudspeaker
Repeat Dial
Missed Calls
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
Stop/Escape
Shift
17
18
Function Key Function
1 Switches loudspeaker of the base unit on/off
2 Shows the last 20 dialled numbers, and allows selec-
tion and redial actions
3 Shows the last 20 missed calls and allows selection,
edit and redial actions
17 Cancels the current action
18 Toggles between first and second key levels
29
Using the optiPoint 410/420 family S V7.0
Control Keys
The two control keys v and u are located on the left side of the dialling
keypad. Depending on the operating mode, you can vary the following settings:
Operating mode
Receiving a call Reduce the volume of
Handsfree talking Reduce the volume of
Using the handset of
the telephone
Setting in the menu
"Setup" - "Audio settings"
Restart and factory
setting
v
key u key
the ringer tone
the loudspeaker in the
base unit
Reduce the volume of
the handset loudspeaker
Adjust loudspeaker volume, ringer volume, sequence and melody of the ringer tone, handset
volume and key click volume (confirmed by
Starts these functions
Increase the volume of
the ringer tone
Increase the volume of
the loudspeaker in the
base unit
Increase the volume of
the handset loudspeaker
:
)
30
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