Documentation
OpenScape Voice
OpenStage 60 SIP, OpenStage 60 G SIP
OpenStage 80 SIP, OpenStage 80 G SIP
OpenStage Key Module
User Guide
Siemens Enterprise Communications
www.siemens-enterprise.com
V1 R3.x
V1 R4.x
Important information
Important information
Trademarks
Q
For safety reasons, the telephone should only be supplied
with power:
• using the original power supply unit.
Part number: L30250-F600-C14x (x: 1=EU, 2=US,
3=UK) or
• in a LAN with PoE (Power over Ethernet), which complies with the IEEE 802.3af standard.
Never open the telephone or a key module. Should you encounter any problems, contact the responsible administrator.
Use only original Siemens accessories. The use of other
accessories may be hazardous and will render the warranty, extended manufacturer’s liability and the CE marking invalid.
The device conforms to the EU directive 1999/5/EC as attested by the CE marking.
All electrical and electronic products should be disposed of
separately from the municipal waste stream via designated
collection facilities appointed by the government or the local authorities.
Proper disposal and separate collection of your old appliance will help prevent potential damage to the environment and human health. It is a prerequisite for reuse and
recycling of used electrical and electronic equipment.
For more detailed information about disposal of your old
appliance, please contact your city office, waste disposal
service, the shop where you purchased the product or your
sales representative.
The statements quoted above are only fully valid for equipment which is installed and sold in the countries of the European Union and is covered by the directive 2002/96/EC.
Countries outside the European Union may impose other
regulations regarding the disposal of electrical and electronic equipment.
2
Important information
Location of the telephone
• The telephone should be operated in a controlled environment with an
ambient temperature between 5°C and 40°C.
• To ensure good speakerphone quality, the area in front of the microphone (front right) should be kept clear. The optimum speakerphone
distance is 50 cm.
• Do not install the telephone in a room where large quantities of dust
accumulate; this can considerably reduce the service life of the telephone.
• Do not expose the telephone to direct sunlight or any other source of
heat, as this is liable to damage the electronic components and the
plastic casing.
• Do not operate the telephone in damp environments, such as bathrooms.
Product support on the internet
Information and support for our products can be found on the Internet at:
http://www.siemens-enterprise.com/
Technical notes, current information about firmware updates, frequently
asked questions and lots more can be found on the Internet at:
http://wiki.siemens-enterprise.com/.
.
3
Contents
Contents
Important information . . . . . . . . . . . . . . . . . . . . . . . . . .2
Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Location of the telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Product support on the internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
General information. . . . . . . . . . . . . . . . . . . . . . . . . . .13
About this manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Symbols used in the manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Intended use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Telephone type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Speakerphone quality and display legibility . . . . . . . . . . . . . . . . . . . . . . 14
Single-line telephone/multi-line telephone. . . . . . . . . . . . . . . . . . . . . . . 15
Getting to know your OpenStage phone . . . . . . . . .16
The user interface of your OpenStage . . . . . . . . . . . . . . . . . . . . . . . . . 16
Ports on the underside of the phone. . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Using network ports more efficiently . . . . . . . . . . . . . . . . . . . . . . . 18
OpenStage Key Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
OpenStage Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Keys and controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Function keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Audio controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Mode keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
TouchGuide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Programmable sensor keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Trunk keys (on multi-line phones only). . . . . . . . . . . . . . . . . . . . . . . 26
Keypad. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Graphic display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Appearance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Display keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Context-dependent displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Idle mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Video link display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Camera test with "Self view" . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Disabled video function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Telephony dialogs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Context menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Pop-up window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Application tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
4
Contents
Applications available on your OpenStage phone 40
Application navigation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Telephony interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Single-line view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Multi-line view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Phonebooks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Personal phonebook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
LDAP directory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Call lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Managing call lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Entry details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Using an entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Program/Service menu/Applications menu . . . . . . . . . . . . . . . . . . . . . 51
User settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Help function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Control and monitoring function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Basic functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55
Secure voice transmission. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Incoming calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Answering a call via the handset . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Answering a call via the loudspeaker (speakerphone mode). . . . . . 56
Answering a call with a headset . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Directed pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Picking up call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Picking up a held call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Switching to speakerphone mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Switching to the handset. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Switching from headset to speakerphone mode . . . . . . . . . . . . . . . . . 61
In standard mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
In U.S. mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Open listening . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Ending a call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Group call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Listening to voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Second alert. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Two calls simultaneously . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
While dialling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Making calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Off-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
On-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Immediate dialing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Dialing using the hot or warm line function . . . . . . . . . . . . . . . . . . . 72
5
Contents
Redial. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Activating/deactivating the microphone . . . . . . . . . . . . . . . . . . . . . . . . 75
Consulting a second party . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Ending a consultation call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Canceling a consultation call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Switching to the held party (alternating) . . . . . . . . . . . . . . . . . . . . . 79
Putting on hold and retreiving successively or simultaneously . . . . 80
Connecting parties. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Call forwarding. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Activate or deactivate immediate forwarding . . . . . . . . . . . . . . . . . 83
Saving destination phone numbers for call forwarding . . . . . . . . . . 84
Activate/deactivate call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . 86
Call forwarding chain . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Requesting callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Responding to a callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Permitting a callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Calling back missed calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Programmable sensor keys . . . . . . . . . . . . . . . . . . . .93
List of available functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Programming sensor keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Beginning programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Beginning programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Programming enhanced functions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Repertory dial. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Feature toggle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Forwarding. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Using sensor keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Example 1: Calling saved number . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Example 2: Call Waiting Activating/deactivating . . . . . . . . . . . . . . . 98
Example 3: Immediate ring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Resetting sensor keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Enhanced phone functions. . . . . . . . . . . . . . . . . . . .100
Incoming calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Rejecting a call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Deflecting a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Configuring call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Placing a call on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Call waiting (second call) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Transferring a call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
CTI calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
6
Contents
Making calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
Dialing with the DDS key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
Dialing from the local phonebook . . . . . . . . . . . . . . . . . . . . . . . . . 118
Dialing from the LDAP database . . . . . . . . . . . . . . . . . . . . . . . . . . 118
Dialing a phone number from a list . . . . . . . . . . . . . . . . . . . . . . . . 119
Calling a contact from a group . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
Using autodial delay. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
Local conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
System-supported conference . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Making calls with multiple lines . . . . . . . . . . . . . . 127
Incoming calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Accepting calls for the primary line . . . . . . . . . . . . . . . . . . . . . . . . 127
Accepting calls for secondary lines . . . . . . . . . . . . . . . . . . . . . . . . 127
Making calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
Manual trunk seizure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
Automatic trunk seizure. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Dialing the last dialed number . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Forwarding calls on primary line . . . . . . . . . . . . . . . . . . . . . . . . . . 129
During calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
Making and receiving calls on a single line . . . . . . . . . . . . . . . . . . 130
Making and receiving calls with multiple lines. . . . . . . . . . . . . . . . 131
Putting a line on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
Lines with hot or warm line function . . . . . . . . . . . . . . . . . . . . . . . 133
Busy override. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134
Direct station selection keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
Calling a station directly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
Call pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
Deflecting a call to a DSS station . . . . . . . . . . . . . . . . . . . . . . . . . 137
LED display on DSS keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
Making calls in an executive-secretary team. . . . . . . . . . . . . . . . . . . . 138
Sample scenarios. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
Accepting a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
Connecting a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140
DSS keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142
Using line overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142
"Executive-secretary" with Executive/Assistant Cockpit . . . . . . . . . . . 143
Sample scenarios. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143
Function overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144
Launching the E/A Cockpit from the secretary . . . . . . . . . . . . . . . 145
Managing call forwarding. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146
Managing secretary statuses. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148
Making calls in the E/A Cockpit team . . . . . . . . . . . . . . . . . . . . . . 150
7
Contents
Settings for multi-line phones (keyset) . . . . . . . . . . . . . . . . . . . . . . . . 151
Displaying the line in the "Overview" tab . . . . . . . . . . . . . . . . . . . . 151
Setting the time for a delayed ringer . . . . . . . . . . . . . . . . . . . . . . . 152
Configuring the "Overview" tab display . . . . . . . . . . . . . . . . . . . . . 153
Line preview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154
Rollover for a line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155
Phonebooks and call lists . . . . . . . . . . . . . . . . . . . .156
Personal phonebook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156
Creating a new contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156
Editing a contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156
Selecting a preferred phone number . . . . . . . . . . . . . . . . . . . . . . . 157
Deleting all phonebook entries . . . . . . . . . . . . . . . . . . . . . . . . . . . 157
Managing contact groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158
Deleting a group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159
Saving a picture for a contact. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159
Quick search in the phonebook . . . . . . . . . . . . . . . . . . . . . . . . . . . 160
Changing the display format for contacts . . . . . . . . . . . . . . . . . . . 161
LDAP database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162
Finding an LDAP entry. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162
Quick search . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164
Copying entries to the local phonebook . . . . . . . . . . . . . . . . . . . . 165
Call lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166
Viewing details. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166
Deleting entries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166
Copying entries from the call lists into the personal phonebook . . 167
Activating/deactivating the call journal. . . . . . . . . . . . . . . . . . . . . . 168
Privacy/security . . . . . . . . . . . . . . . . . . . . . . . . . . . . .169
Deactivating the ring tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169
Do not disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170
Enabling "Do not disturb" via a key. . . . . . . . . . . . . . . . . . . . . . . . . 170
Enabling "Do not disturb" via the idle menu. . . . . . . . . . . . . . . . . . 170
Allowing "Do not disturb" . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171
Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172
User password. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172
Locking the phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175
Mobility function . . . . . . . . . . . . . . . . . . . . . . . . . . . .177
Mobility scenarios . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177
Logging on and off at the same phone . . . . . . . . . . . . . . . . . . . . . 177
Logging on and off at different phones . . . . . . . . . . . . . . . . . . . . . 177
Logging on and off at the same phone . . . . . . . . . . . . . . . . . . . . . . . . 178
Logging on to the phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178
Logging off from the phone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179
8
Contents
Logging on at different telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . 180
Logging on with forced logoff at a remote phone . . . . . . . . . . . . . 180
Logging on with forced, delayed logoff at a remote phone. . . . . . 181
Video function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182
Activating and deactivating the function temporarily. . . . . . . . . . . 182
Self view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182
Video link . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183
Consultation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183
Holding a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184
Installing a USB camera. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185
Connecting a USB camera. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185
Activating and deactivating the video function . . . . . . . . . . . . . . . 185
OpenScape Voice functions . . . . . . . . . . . . . . . . . . 186
Feature toggle key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186
Making anonymous calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187
Deactivating . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187
Activating . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187
Temporarily activate anonymous calling for the next call. . . . . . . . 188
Temporarily deactivate anonymous calling for the next call . . . . . 188
Creating a list for selective calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189
For call acceptance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189
For call rejection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190
Anonymous calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191
Rejecting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191
Accepting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191
Using abbreviated dialing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192
Call tracing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192
Hunt group functions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193
Making a line busy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193
Marking the last line in the hunt group chain. . . . . . . . . . . . . . . . . 194
Reachability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195
Serial call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195
Parallel call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196
Parking a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198
Park a call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198
Unparking. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198
Silent Monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199
Active silent monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199
Muted silent monitoring. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200
One-way Intercom and Two-way Intercom function . . . . . . . . . . . . . . 201
One-way Intercom . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202
Two-way Intercom. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202
Announcing the local phone number. . . . . . . . . . . . . . . . . . . . . . . . . . 203
9
Contents
Dialling the last caller. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204
Retrieving and dialling the last answered caller. . . . . . . . . . . . . . . 204
Retrieving and dialling the phone number of the last caller dialled 204
Picking up out-of-hours calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205
Table of codes for OpenScape Voice functions. . . . . . . . . . . . . . . . . . 206
Individual phone configuration . . . . . . . . . . . . . . .207
Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207
Adjusting the display to a comfortable reading angle . . . . . . . . . . 207
Appearance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207
Lamp brightness for TouchSlider. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 208
Set the sensitivity of the TouchGuide . . . . . . . . . . . . . . . . . . . . . . . . . 209
Contrast for the OpenStage Key Module . . . . . . . . . . . . . . . . . . . . . . 210
Screensaver. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211
Activating the screensaver. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211
Automatic screensaver activation . . . . . . . . . . . . . . . . . . . . . . . . . 212
Setting the fade time for the screensaver . . . . . . . . . . . . . . . . . . . 213
Date and time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214
Setting the time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214
Setting the date . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214
Time display format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 215
Date display format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 215
Setting daylight saving time. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 216
Automatic daylight saving time . . . . . . . . . . . . . . . . . . . . . . . . . . . 217
Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 218
Volumes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 218
Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 219
Activating/deactivating the ringer. . . . . . . . . . . . . . . . . . . . . . . . . . 223
Adjusting the volume during a call. . . . . . . . . . . . . . . . . . . . . . . . . 223
Nonsecure voice communication tone and message . . . . . . . . . . 224
Key click. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225
Setting the language and country . . . . . . . . . . . . . . . . . . . . . . . . . . . . 226
Display language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 226
Country-specific setting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 228
Context menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 229
Activating/deactivating automatic menu display . . . . . . . . . . . . . . 229
Setting the display time. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 229
10
Contents
Bluetooth . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 230
Activating and deactivating Bluetooth . . . . . . . . . . . . . . . . . . . . . . 230
Open Bluetooth discoverability . . . . . . . . . . . . . . . . . . . . . . . . . . . 231
Bluetooth name for your OpenStage. . . . . . . . . . . . . . . . . . . . . . . 232
Configuring pairing settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 233
Entering the pairing PIN. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 234
Managing Bluetooth devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 235
Blacklist for Bluetooth devices. . . . . . . . . . . . . . . . . . . . . . . . . . . . 240
Network information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 242
Resetting user data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 243
Initiating the reset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 244
Bluetooth. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 245
Discoverability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 245
Pairing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 245
Transferring contacts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 246
Receiving a vCard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 246
Sending a vCard. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 247
Using a Bluetooth headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 248
Connecting the Bluetooth headset . . . . . . . . . . . . . . . . . . . . . . . . 248
Testing a Bluetooth headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 249
Using a Bluetooth Conference Phone . . . . . . . . . . . . . . . . . . . . . . . . . 250
Connecting a "Konftel 60W" Bluetooth conference phone . . . . . . 250
Testing the "Konftel 60W" Bluetooth conference phone . . . . . . . . 251
Backup/restore . . . . . . . . . . . . . . . . . . . . . . . . . . . . .253
Saving user data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 254
Restoring user data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 255
Deleting a user backup on a storage medium. . . . . . . . . . . . . . . . . . . 256
Displaying and checking backups on USB media . . . . . . . . . . . . . . . . 257
Call recording. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 258
Recording modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 258
Explanations of recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 259
Recordable calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 259
Non-recordable calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 259
Enhanced functions: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 260
The following features are not supported:. . . . . . . . . . . . . . . . . . . 260
Recording tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 260
Multiline . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 260
11
Contents
Recording calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 261
Using the call recording feature. . . . . . . . . . . . . . . . . . . . . . . . . . . 261
Automatic call recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 261
Manual call recording. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 262
Call recording with AutoStart. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 262
Controlling call recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 263
Consultation during call recording . . . . . . . . . . . . . . . . . . . . . . . . . 264
Second call during call recording . . . . . . . . . . . . . . . . . . . . . . . . . . 264
Call recording while alternating . . . . . . . . . . . . . . . . . . . . . . . . . . . 265
Your call is paused and reconnected during the recording. . . . . . . 265
Setting up a conference during recording . . . . . . . . . . . . . . . . . . . 266
Adding conference participants during the recording . . . . . . . . . . 266
Your call is included in a conference during the recording. . . . . . . 267
Putting a line on hold manually during the recording. . . . . . . . . . . 267
Diagnostic information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 269
Web interface (WBM) . . . . . . . . . . . . . . . . . . . . . . . .271
Calling up the Web interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 271
Administrator Pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 271
User pages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 272
User menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 273
Fixing problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . .277
Caring for your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 277
Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 277
Contact partner in the case of problems . . . . . . . . . . . . . . . . . . . . . . . 277
Local user menu . . . . . . . . . . . . . . . . . . . . . . . . . . . .278
Opening the user menu on the phone . . . . . . . . . . . . . . . . . . . . . . . . 278
User menu display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 278
Key functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 289
Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .291
Display icons. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .295
12
General information
General information
About this manual
This document contains general descriptions of the technical options,
which may not always be available in individual cases. The respective features must therefore be individually defined in the terms of the contract.
If a particular function on your phone is not available to you, this may be
due to one of the following reasons:
• The function is not configured for you or your telephone. Please con-
tact your system support representative.
• Your communications platform does not feature this function. Please
contact your Siemens sales partner for information on how to upgrade.
This user guide is intended to help you familiarize yourself with OpenStage
and all of its functions. It contains important information on the safe and
proper operation of your OpenStage phone. These instructions should be
strictly complied with to avoid operating errors and ensure optimum use of
your multifunctional telephone in the network.
These instructions should be read and followed by every person installing,
operating or programming an OpenStage phone.
For your own protection, please read the section dealing with safety
in detail. Follow the safety instructions carefully in order to avoid endangering yourself or other persons and to prevent damage to the
unit.
This user guide is designed to be simple and easy to understand, providing
clear step-by-step instructions for operating your OpenStage phone.
Administrative tasks are dealt with in a separate manual. The Quick Reference Guide contains quick and reliable explanations of frequently used
functions.
Symbols used in the manual
Operations and settings that can be made both at the phone and over the
Web interface are indicated by an icon and page reference.
V is a reference to an operation or setting performed directly on the
phone
z is a reference to an operation or setting performed via the Web-in-
terface
13
General information
Service
If you experience problems or defects with the phone, please dial the service number for your country.
Intended use
The OpenStage phone is a desktop unit designed for voice transmission
and for connection to the LAN. It can also be used as a workstation device.
Any other use is regarded as unauthorized.
Telephone type
The identification details (exact product designation and serial number) of
your telephone can be found on the nameplate on the underside of the
base unit. Specific details concerning your communications platform can
be obtained from your service technician.
Please have this information ready when you contact our service department regarding faults or problems with the product.
The Siemens service department can only help you if you experience problems or defects with the phone.
Should you have any questions regarding operation, your specialist
retailer or network administrator will gladly help you.
For queries regarding connection of the telephone, please contact
your network provider.
Speakerphone quality and display legibility
• To ensure good speakerphone quality, the area in front of the telephone
(front right) should be kept clear.
The optimum handsfree distance is 20 in. (50 cm).
• Proceed as follows to optimize display legibility:
– Turn the phone to tilt the display. This ensures you have a frontal view
of the display while eliminating light reflexes.
– Adjust the contrast as required page 207.
14
General information
Single-line telephone/multi-line telephone
Your OpenStage is a "multi-line telephone" . This means that multiple lines
can be configured, which is not the case with single-line phones. Each line
is assigned an individual phone number which you can use to make and
receive calls.
The programmable sensor keys function as line keys on multi-line phones
page 26.
The "Overview" tab on the telephony interface provides information about
the lines configured on your phone and the current status of each line
page 42.
When using a multi-line phone to make and receive calls, certain particularities must be taken into account page 127.
15
Getting to know your OpenStage phone
Getting to know your OpenStage phone
The following sections describe the most frequently used operating elements and the displays on your OpenStage phone.
The user interface of your OpenStage
The diagram shows an OpenStage 60/60 G SIP, the description applies to
both product variants.
9
2
1
3
4
1 You can make and receive calls as normal using the handset.
The large graphic display permits intuitive operation of the phone
2
page 30.
The mode keys allow easy operation of the applications featured on
3
your telephone. To select a tab within a function press the relevant
key repeatedly until the required tab is displayed page 22.
Use the TouchGuide to navigate conveniently through the applica-
4
tions on your telephone page 23.
You can customize your telephone by assigning phone numbers and
5
functions to the programmable sensor keys page 25.
The function keys allow you to call up the most frequently used
6
functions during a call (e.g. Disconnect) page 21.
Audio keys are also available, allowing you to optimally configure the
7
audio features on your telephone page 21.
The To u c h S l id e r allows you to adjust the current volume (e.g. tele-
8
phone rings - ringer volume) page 21.
Incoming calls and new voice messages are visually signalled via the
9
alert bar.
The keypad can be used to enter phone numbers and text
10
page 28.
16
6
5
7
8
10
Getting to know your OpenStage phone
Ports on the underside of the phone
Power supply
unit
(if necessary)
Country
specific
cable
Key Module
OpenStage operating features
Display type
Illuminated display
Programmable sensor keys 9 9 8 8
Full-duplex speakerphone function
Headset
USB master
Interface for key modules
Bluetooth
10/100 Mbps switch page 18
1000 Mbps switch page 18
Web-Based Management (WBM)
USB memory stick
or USB camera
OpenStage 80 80 G 60 60 G
640x480
PC
(e.g. OpenStage Manager)
Network switch
Color
TFT
Color
TFT
640x480
320x240
;;;;
;;;;
;;;;
;;;;
;;;;
;;;;
;;
;;
;;;;
Headset
Handset
Color
TFT
320x240
Color
TFT
To avoid damaging your OpenStage phone, make sure you use the
adapter cable C39195-Z7704-A5 when connecting a USB stick.
Do not connect a USB hub to the USB master as this can cause stability problems.
17
Getting to know your OpenStage phone
Using network ports more efficiently
OpenStage 60/80 SIP has a built-in 10/100 Mbps Ethernet switch.
OpenStage 60 G/80 G SIP has a 1000 Mbps Ethernet switch. This means
that you can directly connect one additional network device in each case
(e.g. a PC) via the telephone with the LAN. The telephone-PC connection
option must first be activated on the telephone by administrator.
Network switch PC
Using this connection option saves one network port for each switch used
and requires fewer or shorter network cables when arranged correctly.
OpenStage 60/80 SIP or OpenStage 60 G/80 G SIP
18
Getting to know your OpenStage phone
OpenStage Key Module
The OpenStage Key Module is a key module attached to the side of the
phone that provides 12 additional illuminated, programmed keys.
Like keys on the phone, these keys can be programmed and used according to your needs page 25.
You can attach up to two OpenStage Key Modules to your OpenStage 60/
80 SIP.
The diagram shows an OpenStage Key Module for OpenStage 80 SIP.
19
Getting to know your OpenStage phone
OpenStage Manager
This program offers an additional option for tailoring your OpenStage to
your personal needs.
OpenStage Manager is suitable for the following models:
• OpenStage 60 (SIP/HFA)
• OpenStage 60 T
• OpenStage 80 (SIP/HFA)
• OpenStage 80 T
• OpenStage 60 G / 80 G (SIP/HFA)
Features
• Phonebook management
• Assignment of images to contacts
• Synchronization of contacts
• Save and restore
• Key programming
• Screensaver
• Ringtones
Contact your administrator for the latest version of OpenStage
Manager.
20
Keys and controls
Function keys
Key Function when key is pressed
End (disconnect) call page 62.
s
Activating/deactivating call forwarding page 82.
r
Key currently has no function
q
Audio controls
Audio keys
Key Function when key is pressed
Activate/deactivate the loudspeaker page 56.
n
Getting to know your OpenStage phone
Activate/deactivate headset page 57.
o
Activate/deactivate microphone (also for speakerphone mode)
p
page 75.
TouchSlider
Similar to the TouchGuide page 23, you can set properties for your telephone, such as the volume, by sliding your finger over the TouchSlider.
The blue illuminated slider control displays the volume setting for the current tone (ring tone, handset tone and loudspeaker tone). You can adjust
the volume by moving the slider left or right.
Set the lamp brightness of the TouchSlider page 208.
21
Getting to know your OpenStage phone
Mode keys
These sensor keys allow you to switch to the required application with the
simple stroke of a key. To select a tab within an application press the relevant key repeatedly until the required tab is displayed.
Function when key is
Key
pressed
Display telephony interface
t
page 41
Display phonebooks
u
page 44
Display call lists page 47
w
Display voicemails
x
page 50
Display Program/Service
menu/Applications menu
v
page 51
Display Help function
y
page 53
LED display
Blue: The function is active.
Blue: The function is active.
Blue: The function is active.
White: New entry in call list
Blue: The function is active.
White: New voicemail
Blue: The function is active.
Blue: The function is active.
The icons for the mode keys also appear on the display page 39.
22
Getting to know your OpenStage phone
TouchGuide
Before using the telephone, remove the protective covering from
the TouchGuide ring surface.
With this control, you can manipulate most of your phone’s functions as
well as its displays.
Operation Functions when key is pressed
In idle mode:
Press the
Press the
Press the
c key.
a key.
d key.
• Open the idle menu page 32
In lists and menus:
• Go to next level
Entry selected:
• Perform action
You can now access a context menu:
• Open the context menu
In lists and menus:
• One level back
Entry selected:
• cancel action
In input fields:
• Delete character to the left of the
cursor
In lists and menus:
• Scroll down
• Hold down: Jump to the end of the
list/menu
Press the
Move your finger
around the inner
wheel
Press the
b key.
W.
i key.
In lists and menus:
• Scroll up
• Hold down: Jump to the start of
the list/menu
In lists and menus:
• Scroll up or down
In input fields:
• Select a character in the display
keyboard page 31
• Set the sensitivity page 209
Entry selected:
• Perform action
• Initiate call
23
Getting to know your OpenStage phone
Browsing in the call list and phonebook tabs
If you are in the phonebook, you normally navigate between the "Personal"
and "Corporate" tabs using the u key or if you are in the call lists you nav-
igate between the "Missed", "Received", "Dialed" and "Forwarded" tabs us-
ing the w key,
Alternatively you can use the TouchGuide to navigate between the tabs.
Firstly use the b key to enter the tab row and move left or right using the
a and c keys. Once you have reached the required tab, click the d or
i to change to the associated selection list.
If you are in one of the phonebook or caller lists or in one of the settings
menu, you are go back to the telephony interface by repeatedly pressing
the a key.
24
Getting to know your OpenStage phone
Programmable sensor keys
Your OpenStage 80 SIP has nine (OpenStage 60 SIP: eight) illuminated
sensor keys. You can assign functions or numbers to them.
To open the programming menu, press and hold down the relevant sensor
key page 94.
To activate the programmed function, briefly press the relevant key
page 98.
Increase the number of programmable sensor keys by connecting a
key module page 19.
Depending on how they are programmed, you can use the sensor keys as:
• Function keys page 93
• Repdial keys page 93
• Direct station selection keys page 135
Touch the key briefly to activate the programmed function or dial the stored
number page 98.
If you hold the key pressed, you are prompted as to whether to start programming this function key.
If the prompt is not displayed or a programmed function is not executed, then you can only launch key programming via the user menu
(ask your administrator about the current setting).
A label indicating the key’s function is displayed to the left of the key; it cannot be changed. You can change the labels for repdial keys according to
your requirements.
The status of a function is shown by the LED on the corresponding sensor
key.
Line and DDS keys can only be programmed by administrator via
the service menu.
Meaning of LED displays on function keys
LED Meaning of function key
Off The function is deactivated.
S
Flashing
T
On The function is activated.
R
[1] In this manual, flashing sensor keys are identified by this icon, regardless of the flashing in-
terval. The flashing interval represents different statuses, which are described in detail in
the corresponding sections of the manual.
1
Indicates the function status.
25
Getting to know your OpenStage phone
Trunk keys (on multi-line phones only)
The programmable sensor keys on multi-line phones function as trunk
keys. Each key programmed with the "Line" function is handled as a line.
This means up to 9 line keys can be configured on OpenStage 80 SIP and
up to 8 on OpenStage 60 SIP.
A distinction is drawn here between primary, secondary and phantom
lines. Each of these line types can be used on a private or shared basis
page 27.
Primary line
All multi-line telephones have a primary line. This line can be reached in the
usual manner via your public phone number. Incoming calls are signaled on
this line.
To avoid conflict between individual multi-line phones, the functions
"Do not disturb" and "Call forwarding" can only be used for the primary line.
Secondary line
The secondary line on your phone is used as a primary line by another subscriber of the line trunk group. Your primary line, which is configured on another telephone in the line trunk group, simultaneously functions as the
secondary line on that telephone.
Phantom line
Phantom lines are not used as primary lines by any telephones in the line
trunk group. Phantom lines are established when the number of lines provided by a communications system exceeds the number of available telephones.
26
Getting to know your OpenStage phone
Line utilization
• Private line: A line that is used by a single telephone. This line cannot
be used as a secondary line by another telephone.
• Shared line: A line that is configured on multiple telephones. The line
status (if configured) is displayed in the "Overview" tab for all telephones that share this line. If, for example, a shared line is being used
by a telephone, a status message indicating that this line is busy is displayed on all other telephones.
• Direct call line: A line with a direct connection to another telephone.
The line status is indicated by the LED in addition to the display in the
"Overview" tab page 42.
LED display
LED Explanation
S
T
R
Off: The phone is in idle mode.
Flashing:
• Incoming call on the line page 127
• Hold reminder is activated page 105
Flickering:
• Outgoing call on the line
• The incoming call was prioritized and selected in accordance with the "Automatic line selection for incoming
calls" option
Fast blinking: The line is on "Hold".
Blinking: Call forwarding is activated.
Illuminated: The line is busy.
27
Getting to know your OpenStage phone
Keypad
Te x t i n p ut
In cases where text input is possible, you can use the keypad to input text,
punctuation and special characters in addition to the digits 0 to 9 and the
hash and asterisk symbols. To do this, press the numerical keys repeatedly.
Example: To enter the letter "h", press the number 4 key on the keypad
twice. When entering the text, all available characters for this key are displayed. After a short while, the character in focus is displayed in the input
field.
To speed up the input, you can confirm your entry by pressing "i"
on the navigator after you have selected the required character.
To enter a digit in an alphanumerical input field, press the relevant
key and hold it down. You no longer need to scroll through the entire
list of possible characters.
Alphabetic labeling of dial keys is also useful when entering vanity numbers (letters associated with the phone number’s digits as indicated on the
telephone spell a name, e.g. 0700 - PATTERN = 0700 - 7288376).
Character overview (depends on the current language setting)
Key 1x2x3x4x5x6x7x8x9x10x11x12x13x14x
1
1
2
3
4
5
6
7
8
9
0
*
#
[1] Space
[2]
[3] Switch between upper and lower-case text and number entry
1
abc2ä
def 3
ghi 4
jkl5
mn o 6 ö
pqr s7ß
tuv8ü
wx y z 9
0+
2
.*#,?!’ -()@/:_
3
Additional special characters are available on the display keyboard
28
Getting to know your OpenStage phone
Multi-function keys
Key Function during text input Function when held down
Write special characters Deactivate the ring tone page 169
*
Switch between upper
#
and lower case
You can also input text using the display keypad page 31.
Activate the telephone lock
page 175
29
Getting to know your OpenStage phone
Graphic display
Your OpenStage 60/80 SIP is equipped with a tilt-and-swivel color display
page 17.
Appearance
You can customize your display to suit your personal requirements:
• Angle the display as required page 14
• Set the contrast (OpenStage 80 SIP only) page 207
• Select your preferred display design page 207
14:27 SO . . : 123456
Dialed
Options
14:27 SO . . : 123456
Options
g
Paul, Auster 10:24
Dialed
g
Paul, Auster 10: 24
26 08.07
Received
26 08.07
Received
Crystal sea
Paul, R..
Peter, A ..
Anna, S..
Warm grey
Paul, R..
Peter, A ..
Anna, S..
Status bar
The time, weekday, date, and your phone number are displayed in the status bar.
In addition, different icons represent different situations and switches:
Icon Explanation
The ring tone is deactivated page 169
The "Do not disturb" function is activated page 170
The phone lock is activated page 175
One or more callback requests are active page 89
The Bluetooth function is activated page 245
A mobile user is logged on to the telephone
30
Getting to know your OpenStage phone
El
Display keyboard
Simple text and characters can also be entered at any time using the
keypad page 28.
Depending on the context, the display keyboard is displayed with different
elements.
ement in focus
Letters, digits, punctuation or special
characters
Function bar
Use the TouchGuide to operate the display keyboard page 23.
Operation Function
Move your finger around
the wheel
Press
i
Press
h Delete character to the left
Press
g Set focus to
You can select the following functions from the function bar:
Element Explanation
Switch to upper/lower case characters for first letter of words
(initial letter upper case, all subsequent letters lower case)
Switch to lower case characters
Switch to upper-case characters
Switch to numeric characters
Switch to punctuation and special characters
Move cursor one character to the right/left
Copy entire content of the active field to the clipboard
Insert clipboard content at cursor position. Existing content is
not overwritten.
Canceling an action without saving
Confirm changes
Set the focus on the next/previous element
Select the element in focus (enters the character or performs the function)
31
Getting to know your OpenStage phone
Context-dependent displays
Depending on the situation at hand, the graphic display on your OpenStage
phone displays different content, to which you can respond intuitively.
Idle mode
In addition to the status bar and the programmable sensor key list, the
graphic display offers a wide range of context-dependent displays.
Idle menu
In idle mode, press h or g on the TouchGuide page 23 to display the
idle menu. You can call up various functions here. Entries may vary.
The idle menu may contain the following entries:
• Ringer off
• Do not disturb on
• Directed pickup
Status bar page 30
Programmable sensor key
list page 25
Context-dependent displays
Video link display
If you are using a USB camera on your OpenStage 60/80 SIP for video
links, different information will appear on the display when the video function is enabled ( page 183):
Video link with context menu opened
A video link is established. The call partners each have cameras connected
and have enabled the video function. The video images of both the calling
and called partners appear on the left-hand side in preview mode.
32
Getting to know your OpenStage phone
11:53 Fr 30.03.12
A
3338
g
Consultation
Start conference
Hold
Blind transfer call
Video off
Disconnect
Directed pickup
3339
Second call
Repeat dialing
Hold
Ringer off
Alternate
Consultation
Deflecting
Shift key
A video link is established. The caller has a camera installed but the called
partner does not. The call partners have both enabled the video function.
The video image of the caller appears on the left-hand side in preview
mode and a crossed-out camera appears instead of the video image of the
called partner. The situation can also be reversed.
11:53 Fr 30.03.12
A
3338
g
Consultation
Start conference
Hold
Blind transfer call
Video off
Disconnect
Directed pickup
3339
Second call
Repeat dialing
Hold
Ringer off
Alternate
Consultation
Deflecting
Shift key
33
Getting to know your OpenStage phone
Video link with context menu not opened
A video link is established. The call partners each have cameras connected
and have enabled the video function. The video image of the called partner
is shown on the display in single-screen mode.
11:53 Fr 30.03.12
A
3338 01:32:53
g
A video link is established. The caller has a camera installed but the called
partner does not. The call partners have both enabled the video function.
A crossed-out camera is shown instead of the video image of the called
partner.
11:53 Fr 30.03.12
A
3338 g 00:51:12
3339
Second call
Repeat dialing
Hold
Ringer off
Alternate
Consultation
Deflecting
Shift key
3339
Second call
Repeat dialing
Hold
Ringer off
Alternate
Consultation
Deflecting
Shift key
34
Getting to know your OpenStage phone
Camera test with "Self view"
A video image of the operator is shown for a few seconds in single-screen
mode with the Self view function ( page 182).
11:53 Fr 30.03.12
3339
Second call
Repeat dialing
Hold
Ringer off
Alternate
Consultation
Deflecting
Shift key
Disabled video function
If the called partner or the caller disabled the video function temporarily
( page 182) or completely ( page 185), a normal call connection is established or the call is switched to a normal call connection.
35
Getting to know your OpenStage phone
Telephony dialogs
The dialogs in the lower area of the display prompt you to input data or provide you with information about the call states.
Example: In idle state, enter a phone number using the dialpad.
08912345
Dial
Once you have entered the first digit, several options corresponding to the
situation are displayed in a dialog menu (pop-up menu) which you can select and confirm using the TouchGuide page 23.
Messages
The messages displayed in the upper left area of the display advise you of
current settings or events.
Example:
• Call forwarding is activated for all calls. All calls are forwarded to the
number "220870"
• You received a callback request/voice message in your absence
• A call list contains a new entry
Activated call forwarding
Call list entry
Saved callback/voice message
The calls were saved in the missed calls list. Press
Missed calls are not saved and displayed if the call journal is disabled
page 168.
Explanation of all message icons:
Icon Explanation
You have received one or more new messages
One or more new entries have been added to the call lists
Local call forwarding is activated for all calls
36
w to view these calls.
Getting to know your OpenStage phone
t
Context menus
If the arrow icon g appears next to a selected entry, additional menu lev-
els or selection options are available in the form of a context menu. Navigate through these options using the TouchGuide page 23.
Consultation
Start conference
Hold
Blind transfer call
Disconnect
Directed pickup
You can select and confirm the required functions using the TouchGuide
page 23.
After a connection is set up – you are called or you make call – the context
menu appears automatically under the current connection for the configured time (e.g. 20 seconds).
You can define how long the context menu should be displayed. You can
deactivate the automatic display so that the g key
see the context menu of the connection page 229.
Idle display context menu
When you press g on the TouchGuide in idle state, the following functions
are available (if activated):
Repeat dialing 1234
Ringer off
Do not disturb on
Mobile logon
Cancel call backs
Directed pickup
First entry
(selected when the menu is called up)
Selected entry
must be pressed to
First entry (selected when you call up
the menu, if you have already dialled a
phone number and the call journal is activated page 168)
Selected entry
Only available when configured to suppor
mobility
37
Getting to know your OpenStage phone
Pop-up window
In certain situations, a pop-up window opens automatically in the lower
third of the display.
Pop-up menu
You will be prompted to use a pop-up menu to select situation-dependant
functions and to confirm them or to make entries.
You can use the TouchGuide to navigate within the pop-up menu
page 23.
Example:
The following pop-up menu opens after you change a setting and press the
h key on your TouchGuide.
Save changes?
Save
Do not save
Pop-up message
Pop-up messages only indicate actions or states for which further action is
not required.
Example:
The following pop-up message appears briefly when you change a setting.
Changes saved successfully
38
Getting to know your OpenStage phone
Application tab
In many cases you can select further content within an application using
tabs.
Missed Received
Icon Additional tab
Example: Press the
this key repeatedly to switch between the various tabs.
The icon displayed to the left of the tab indicates the application you are
currently working in.
Icon Explanation
[1] Platform-dependent; please contact the responsible administrator.
Active tab
w mode key to open the call lists page 22. Press
Telephony interface
Phonebooks page 44
Call lists page 47
Voicemail page 50
Program/Service menu/Applications menu page 51
Help function page 53
1
page 41
Arrow icon: Additional tabs
39
Applications available on your OpenStage phone
Applications available on your OpenStage
phone
The following descriptions provide an overview of the various applications
available on your OpenStage phone.
Application navigation
Activating an application
You can switch to the relevant application using the mode keys page 22.
Scrolling through application tabs
If an application has more than one tab, you can select the tab you want
by pressing the mode key repeatedly page 39.
Scrolling through lists
You can use the TouchGuide to scroll through entries and confirm the functions you want page 23.
Opening context menus
If the arrow
entry page 37.
g appears beside an entry, a context menu is available for this
40
Applications available on your OpenStage phone
Telephony interface
Single-line view
Additional information is displayed in the telephony interface when your
phone rings, when you dial a number or during a call, for instance.
The same information is available on multi-line telephones for the
selected line in the line overview.
Press t to open this interface.
Example:
Icon indicating call status
Call duration
Current call(s), possibly with information stored in the phonebook
Baker, R.
4400
Disconnect and return
Complete transfer
Call back
Call requests and current states
Pop-up menu with
situation-dependent options
Icons for frequent call statuses
Icon Explanation
You receive a call
After dialing, the other subscriber's phone rings.
The call is active.
or High-quality voice connection (G.722).
The call has been disconnected.
You have placed the call on hold (e.g. consultation hold).
Your call partner has placed the call on hold.
{
The voice connection is secure.
}
The voice connection is not secure.
Detailed descriptions of the various functions can be found in the
sections "Basic phone functions" page 55 and "Enhanced phone
functions" page 100.
41
Applications available on your OpenStage phone
Multi-line view
Two tabs are displayed on the telephony interface:
• "[My phone]" tab - represents the primary line or the line view of a selected line page 41
• "Overview" tab - configurable overview of the secondary lines
page 26
Press
t to open this interface.
Example:
Overview
[My phone] g
Line 1
Line 2
The status icons provide information about the state of the relevant line.
Icon Explanation
Call for the corresponding line.
Call for a line with suppressed ring tone page 155.
"Hold reminder" is activated page 105.
The line is currently not available.
The line is busy.
You are holding the line.
The line is free.
[My phone]
Bohr, Niels
Line busy
0123456632419
Line status
Line name
Status icon
Shift key
My phone
Line 1
Line 2
DND
Group pickup
Line key
labeling
page 26
Please note the LED displays for the line keys page 27.
42
Applications available on your OpenStage phone
Context in the line overview
In the context menu of a selected line you have the following options with:
• Own free line
– Select
[1]
– View
• Own line with active call
–Hold
– Clear (replace handset)
[1]
– View
• Own line with held call
–Retrieve
[1]
– View
• Other free line
– Select
[1]
– View
• Other line with active call
–Hold
– Clear (replace handset)
[1]
– View
• Other line with held call
–Retrieve
[1]
– View
• Other line busy
– View
– Connecting
[1]
[2]
[1]. After a period of time set by administrator the tab of the selected line is displayed as a pre-
view.
[2]. The "connect" function must be activated by the administrator.
43
Applications available on your OpenStage phone
Phonebooks
In addition to the local phonebook, this application contains entries from
other directory services, such as an LDAP corporate directory.
To activate a specific tab, press
played.
Example:
Personal
g
Options
Bernoulli, Daniel
Bohr, Niels
Chadwick, James
Curie, Marie
Einstein, Albert
Faraday, Michael
Watt, James
Phonebook icons
Corporate
u repeatedly until the required tab is dis-
Ta b
Additional options for processing the phonebook in
the context menu
Contacts
Further entries are available
Icon Explanation
Primary business number
Secondary business number
Mobile phone number
Private phone number
Search contacts
When in the phonebook or directory list view, press the keypad key that
corresponds to the first letter of your search term.
A field opens for you to enter the search term:
A
ABC2
Enter your search term using the keypad page 28.
The cursor jumps to the first entry in the list that matches the character you
entered in the search field.
44
Applications available on your OpenStage phone
Personal phonebook
The "Personal" tab contains your local phonebook. You can store up to 1000
personal contacts in this phonebook. The entries are sorted in alphabetical
order in the phonebook list and displayed with the icon for the specified
default phone number.
There are two ways of creating new contacts:
• Via the phonebook list context menu page 156
• Accept entry from LDAP search page 163
Contact details
The type of data displayed for a call in the telephony interface page 41
is dependent on the information you have stored for the contact in your local phonebook.
A contact consists of the entry in the "First name" or "Last name" fields and
at least one phone number page 156.
In addition, you can store non-telephony-specific data (e.g. address, function, etc.) for each entry.
You can store several phone numbers for each contact. In this case, however, you should define a preferred number page 157.
Classify your contacts into groups page 158.
Store a picture of the contact page 159.
Managing contacts
All saved contacts are listed in alphabetical order in the "Personal" tab.
You can use the "Options" context menu to
• create new contacts page 156
• define contact display format page 161
• Quick search in the phonebook page 160
• sort contacts into groups page 158
• delete the entire phonebook list page 157
We recommend OpenStage Manager software for the professional
management of your contact data and synchronizing your data with
Outlook/Notes. For more information, refer to the
OpenStage Manager User Manual page 20.
45
Applications available on your OpenStage phone
Using contacts
The following functions are available via the context menu of a selected
contact:
• Calling a contact page 118
• Editing a contact page 156
• Deleting a contact
LDAP directory
If you have access to an LDAP directory (contact the responsible administrator), you can search contacts in a company-wide directory.
A user-friendly, advanced search function is available for this. You can transfer any entries found to your local phonebook.
Searching for a contact
• Simple search page 162
• Quick search page 164
Using a contact
• Calling a contact page 118
• Transfer entry to local phonebook page 165
46
Applications available on your OpenStage phone
Call lists
The call journal function must be activated in order to display call
lists page 168. The call journal must also be activated for the
customary last number redial function. If the call journal is not activated, the message "Call Log is disabled" is shown on the display
when you press the
All calls and numbers dialed on your phone are logged in chronological order in call lists.
Callers with suppressed numbers cannot be saved in the call lists.
The following call lists are displayed individually on separate tabs:
• "Missed" tab: missed calls
• "Received" tab: answered calls
• "Dialed" tab: dialed numbers
• "Forwarded" tab: forwarded calls
Only calls to the primary line are received on multi-line phones
( page 15).
When new entries are added to the call lists, a message appears
( page 36) on the idle display and the LED of the mode key
( page 22) lights up white.
To call up a call list, press
The administrator may have made special settings for missed calls. The following keys illuminate, depending on the setting, to indicate new missed
calls:
• Only the LED on the w key
• The LED on the w key and the alert bar
• Only the alert bar
• Or neither
Note also the setting options for voice messages page 50 and have the
possible combinations explained to you by the administrator if necessary.
Missed calls are not signaled if the call journal is disabled page 168.
w key.
w
w repeatedly until the required tab is activated.
47
Applications available on your OpenStage phone
Managing call lists
Each call list may contain up to 30 entries. Once this limit is reached, the
oldest entry in the log is deleted.
Multiple calls from the same number are only listed once. The number of
call attempts is logged in the "Details" context menu.
Example: "Received" tab
Additional tabs
Time of call
Options
Received
Forwarded
Bernoulli, Daniel 14:35
3400 (1)
Curie, Marie
g 10:25
Number of attempts
Selected new entry
with context menu
4400 (1)
Bohr, Niels 9:11
Old entry
3850 (2)
You can select the following function in the "Options" context menu:
Delete All page 166
Example: "Dialed" tab
Dialed
Options
Coco, Chanel
g 12.07.
220870 (3)
Missed
Additional tabs
Selected entry with
context menu
Date of call
Number of call attempts
The following functions are available via the context menu of a selected entry:
•Dial page 73
• Details page 49
• Delete page 166
48
Applications available on your OpenStage phone
Entry details
Up to ten call attempts can be stored for each entry in the details list.
Example: entry in the "Missed" tab
Missed
Coco, Chanel (3 calls)
1238765341
30.10. 8:30
1238765341
1238765341
Example: entry in the "Dialed" tab
Dialed
Bernoulli, Daniel (3 calls)
987654321
08.10. 11:20
987654321
987654321
In this view, the context menu contains the following entry: Dial
If a caller is already entered as a contact in the local phonebook, the
stored data is displayed.
Dialed
Received
Additional tabs
Information from the
phonebook
Caller number
Time
Date
Additional tabs
Information from the
phonebook
Caller number
Time
Date
Using an entry
The following functions are available via the context menu of a selected entry:
• Establish a call to a preferred number page 119
• View details page 166
• Delete the entry page 166
• Transfer entry to personal phonebook page 167
49
Applications available on your OpenStage phone
Voicemail
Depending on the type and configuration of your communications platform
(contact the relevant administrator), messages from services, such as
HiPath Xpressions, can be displayed in this a pplication.
Listening to messages
The following keys illuminate, depending on the setting made by the administrator, to indicate new messages:
• Only the LED on the
• The LED on the
• Only the alert bar.
Note also the setting options for missed calls page 47 and have the possible combinations explained to you by the administrator if necessary.
Press this key to open the menu for the mailbox ( page 66). You will be
shown the following for example:
New{1} (3)
Urgent{1} (1)
Non-Urgent{1} (2)
Old{1} (5)
x key
x key and the alert bar
Message statistics
Call Mailbox
(The labels displayed here for the message status may have been altered
individually by administrator).
Only messages for the primary line are received on a multi-line
phone page 15.
50
Applications available on your OpenStage phone
Program/Service menu/Applications menu
This menu includes a configuration area for users and administrators, as
well as an area for any available applications (contact administrator).
Press
v repeatedly until the "Settings" tab is active.
Select and confirm the "User" entry using the TouchGuide page 23.
If necessary, enter the user password page 172.
User settings
You can adjust local settings for your OpenStage using the "User" menu.
The menu structure comprises several levels.
Settings
User
Date and time
Audio
Configuration
Phone
Locality
Security
Network information
Diagnostic information
Reset
Admin
You can also configure all of the settings using your OpenStage’s
Web interface page 271.
Open the menu page 51.
Date and time
V
Adjust the settings on your telephone page 214.
Audio
Optimize the audio settings on your OpenStage for your environment and
according to your personal requirements.
Vol um es
V
Adjust the settings on your telephone page 218.
Applications
XML applications
Local settings
Additional menu levels are
available
Password-protected
administration area
51
Applications available on your OpenStage phone
Settings
V
Adjust the settings on your telephone page 219.
Configuration
Call forwarding
Set up call forwarding for your telephone.
V
Adjust the settings on your telephone page 82.
Enhanced phone functions
Use the enhanced phone functions on your telephone.
V
Adjust the settings on your telephone page 100.
Keyset
Manage your trunk keys.
V
Adjust the settings on your telephone page 151.
Bluetooth
Prepare your phone for Bluetooth operation.
V
Adjust the settings on your telephone page 230.
Phone
Adjust the display design settings and program the sensor keys on your
OpenStage. Save your settings.
Backup/restore
Back up the current user settings or restore the saved settings.
V
Adjust the settings on your telephone page 253.
Screensaver
V
Adjust the settings on your telephone page 207.
Display
V
Adjust the settings on your telephone page 207.
Programmable keys
Program sensor keys with frequently used functions or phone numbers.
V
Adjust the settings on your telephone page 93.
Locality
Enter your country-specific settings.
V
Adjust the settings on your telephone page 226.
Security
Protect your settings and data by assigning a password.
V
Adjust the settings on your telephone page 172.
52
Applications available on your OpenStage phone
Network information
Information about the IP address of the phone and HTML address of the
Web interface.
V
View information on the phone page 242.
Diagnostic information
V
Provides information on all of the important settings of the telephone. Can
provide valuable help in support situations page 269.
Reset
Personal settings made via the telephone menu or the web interface can
be reset to factory settings. page 243.
Administration
You can access the administration area via the "Admin" function and by entering the administration password.
Refer to the administration manual for your phone for more detailed information on this topic.
During a software update, the phone must not be disconnected
from the power supply unit, the LAN line or the phone line.
An update action is indicated by messages on the display and/or by
flashing LEDs.
Applications
E/A Cockpit page 143
Help function
You can call up the "Help" function at any time, even during a call.
Calling up the "Help" function
y. The "Help" function is activated.
Press
53
Applications available on your OpenStage phone
Control and monitoring function
A control or monitoring function can be activated on your phone for service
purposes by remote maintenance.
Control function
Administrator has the option to activate and deactivate features of the
phone via remote maintenance. During maintenance the handset, microphone, loudspeaker and headset are deactivated. You are additionally informed on the display that the control function is active.
Monitoring function
In order to detect malfunctioning of a phone for example, the administrator
installs a monitoring function. You can use your phone as normal during
monitoring. However you will first be informed about the operation with a
message on the display and prompted to allow monitoring.
If administrator has activated a function on your phone, which continuously
transmits operating data to a server, you will see the flashing icon in the
upper display line.
Activating a diagnostic call
In the event of connection problems with a specific destination, the administrator may ask you to enter an activation code before the number of the
subscriber, which can be used to initiate tracing of the call data on the
phone. This activation code, which must be provided to you by the administrator and which comprises a leading asterisk, followed by three digits
and the hash sign as the terminating character, must be entered before the
actual phone number. At the end of the call, the call-related data is sent for
further analysis to the DLS server, which then passes it to the "OpenScape
Voice Trace Manager".
54
Step by Step
Basic functions
Basic functions
Please read the introductory chapters "Getting to
know your OpenStage phone" page 16 and
"Applications available on your OpenStage
phone" page 40 carefully before performing
any of the steps described here on your phone.
Secure voice transmission
Prerequisite: The secure voice communication option
must be activated by your administrator.
If you call a party or receive a call from a party over a secure connection, a padlock icon
party’s row on your graphic display. You can opt to have
voice connections that are no longer secure indicated
by a brief alerting tone and a window with the message
"Unencrypted call" (see page 224).
Incoming calls
[1]
appears on the other
Your OpenStage phone rings with the tone signal set
when an incoming call is received. The call is also visually signaled on the alert bar.
If transmitted, calling party information (name, phone
number) appears on the graphic display.
If you have set a pattern melody page 221 or
a ringtone page 220 on your phone, it is possible that administrator preset a different ringtone or deactivates the ringtone, regardless of
the call type (e.g. an external or internal call).
An incoming call will interrupt any ongoing telephone setting operations. As soon as the call
ends, press
structure where you were interrupted.
[1] Closed for secure or open for nonsecure voice communication
v to return to the point in the menu
55
Basic functions
Step by Step
Accept
Answering a call via the handset
The phone rings. The caller is displayed.
^ Lift the handset.
if nec.
X Set the call volume.
Answering a call via the loudspeaker
(speakerphone mode)
The phone rings. The caller is displayed.
The pop-up menu opens:
Select and confirm the option shown. The n key
lights up.
or
n Press the key shown. The key lights up. The speaker-
phone function is activated.
X Set the call volume.
if nec.
Suggestions for using speakerphone mode:
• Tell the other party that speakerphone mode is active.
• Adjust the call volume while speakerphone mode is
active.
• The ideal distance between the user and the phone
in speakerphone mode is about 50 cm.
56
Step by Step
Answering a call with a headset
Prerequisite: A headset is connected.
Make sure your headset port is set up properly
page 222.
Answering calls via the headset
The phone rings. The o key flashes.
o Press the key shown.
if nec.
X Set the call volume page 21.
Answering calls automatically via the headset
Prerequisite: The administrator has additionally config-
ured a key with the "Auto-Headset function (AICS Zip
tone) ( page 93).
S Press the "Auto-Headset" sensor key to activate auto-
matic call answering. This key and the headset key illuminate.
A short acoustic signal is heard on the headset for a call
and the connection is established.
If you want to manually answer calls again, deactivate
the automatic answering function using the "AutoHeadset" key. Both keys are off.
Basic functions
57
Basic functions
Step by Step
Directed pickup
Directed pickup
You can pick up a call signaled at an absent coworker’s
phone. If a colleague has placed a call on hold on their
multi-line phone you can also pick up this call.
Picking up call
Prerequisite: You know the coworker’s internal phone
number and the function is configured for you in
OpenScape Voice.
A coworker’s phone rings.
Select and confirm the option shown in the idle phone’s
context menu.
or
^ Lift the handset.
or
n Press the key shown.
Directed pickup
58
Select and confirm the option shown.
j Enter and confirm the relevant phone’s internal number.
You are connected to the calling party either via the
handset or in speakerphone mode.
Step by Step
Directed pickup
Basic functions
Picking up a held call
Prerequisite: Your colleague has placed a call on hold
on their multi-line phone page 132. You know the coworker’s internal phone number and the function is configured for you in OpenScape Voice.
Select and confirm the option shown in the idle phone’s
context menu.
or.
^ Lift the handset.
or
n Press the key shown.
Directed pickup
Select and confirm the option shown.
j Enter and confirm the relevant phone’s internal number.
You are connected to your colleague’s held call either via
the handset or in speakerphone mode.
59
Basic functions
Step by Step
Switching to speakerphone mode
Make note of the two different processes and activate, if necessary, your preferred setting
page 222.
Prerequisite: You are conducting a call via the handset
and the microphone and loudspeaker functions have
been activated by administrator.
Standard mode
n and ] Hold down the key and replace the handset. Then re-
lease the key and proceed with your call.
US mode
If the country setting is set to US, you do not have to
hold down the loudspeaker key when replacing the
handset to switch to speakerphone mode.
n Press the key shown.
] Replace the handset. Proceed with your call.
{ or }
A secure voice communication is indicated by a
closed padlock icon on the graphic display; a nonsecure voice communication is indicated by an
open padlock icon on the graphic display (see
also page 55).
Switching to the handset
Prerequisite: You are conducting a call in speakerphone mode.
^ Lift the handset.
n The key shown goes out.
60
Step by Step
Basic functions
Switching from headset to speakerphone mode
In standard mode
n Press and hold the key (open listening ist activated),
o Press the key. Speakerphone mode is activated.
In U.S. mode
n Press the key
o Press the key. Speakerphone mode is activated.
Open listening
People present in the room can silently monitor your
call. Let the other party know that you have turned on
the loudspeaker.
It is not recommended to activate the open listening feature in connection with a Bluetooth
headset page 248 because this can lead to reduced quality depending on headset an environment.
Prerequisite: You are conducting a call via the handset.
Activating
n Press the key shown.
Deactivating
n Press the lit key.
Switching to speakerphone mode
n \ Hold down the lit key and replace the handset.
61
Basic functions
Step by Step
Disconnect
Ending a call
s Press the key shown.
or
n Press the lit key.
or
Select and confirm the option shown in the connections’s context menu.
62
Step by Step
Basic functions
Group call
Your administrator can incorporate multiple telephones
in a call pickup group. If your telephone belongs to a
pickup group, you can also accept calls intended for other members of the group.
A group call is displayed on the phone. Administrator
may have made the following settings for signaling:
Telephone status Ring on group call
Ringtone onSilent Ringtone
Ringetone off
in
Connection
Silent Nothing Nothing
in
Connection
Handset Ringtone
Handset
Open listening
Headset Ringtone
Headset
Open listening
Speakerphone
mode
Handset Nothing Beep
Handset
Open listening
Headset Nothing Beep
Headset
open listening
Speakerphone
mode
= Yes
Loudspeaker
Loudspeaker
Beep
Handset and loudspeaker
Loudspeaker
Beep
Headset and loudspeaker
Beep
Loudspeaker
Beep
Handset and loudspeaker
Beep
Headset and loudspeaker
Beep
Loudspeaker
Ring on group call
= No
Beep
Loudspeaker
Beep
Handset
Beep
Handset and loudspeaker
Beep
Headset
Beep
Headset and loudspeaker
Beep
Loudspeaker
Handset
Beep
Handset and loudspeaker
Headset
Beep
Headset and loudspeaker
Beep
Loudspeaker
The volume settings can be found from page 218.
63
Basic functions
Step by Step
Further administrator settings for group calls:
• The group call can be picked up both by lifting the
handset and via the "Pickup call" menu option..
• The group call be picked up via the "Pickup call"
menu option but
• A key is programmed for call pickup.
• Open a pop-up menu with the Call pickup key when
a group call is waiting.
Picking up a group call with the call pickup key
Prerequisite: The Call pickup key is configured. Your
administrator has set up the group call such that it is
only displayed through flashing of the Call pickup key.
The phone can also ring when idle.
A group call is waiting. The Call pickup key flashes. The
group call is not shown on the display.
not by just lifting the handset.
R Press the sensor key with the "Call pickup" function.
The group call is now shown on the display with
Pickup: Caller
for: Party
The pop-up menu opens:
Picking up a group call immediately via the pop-up
menu
Prerequisite: Your administrator has set up the group
call such that it will be shown immediately on the display and the pop-up menu will open.
A group call is waiting and is shown on the display with
Pickup: Caller
for: Party
64
Step by Step
Pickup call
Basic functions
Picking up a group call
The pop-up menu opens:
Confirm the option shown.
or
^ Lift the handset (only if the appropriate function is set
by your administrator).
or
R Press the sensor key programmed with the "Call pickup"
function (if configured). The speakerphone function is
activated.
Ignoring a group call
Ignore
Select and confirm the option shown. The phone stops
signaling the group call.
65
Basic functions
Step by Step
Call Mailbox
Listening to voicemail
To use this function, you need to have a voice mailbox
set up on your communication platform for voicemails
(see page 50).
The message key x and/or the alert bar illuminate, de-
pending on the setting made by the administrator, to indicate new messages. They only extinguish again when
all new messages have been picked up.
Picking up messages
x Press this key when the phone is in idle mode. The
menu for the mailbox opens.
If messages are waiting, you will be shown a list with
the new messages and the messages you have already
listened to, sorted by status (see page 50). The number of the respective messages is indicated.
Confirm the option shown to call the mailbox. Follow
the voice instructions. You may need to enter a password.
Calling the mailbox directly
You can also call the mailbox directly without using the
menu. The mailbox answers even if there are no messages waiting.
^ Lift the handset.
x Press this key. The mailbox answers. Follow the voice
instructions. You may need to enter a password.
You can call the mailbox any time you see the
"Please dial" prompt on the display.
66
Step by Step
Basic functions
Second alert
To ensure that you do not miss any important calls, administrator can configure a key that blinks when a call is
waiting, for instance, when you are dialling a number or
when two calls come in simultaneously.
2nd alert does not work with MultiLine telephones
Two calls simultaneously
Prerequisite:The 2nd alert key (2nd alert) is configured
and call waiting is allowed ( p ag e 111 ).
Y Y two calls ring at the same time.
Caller information from the first caller is displayed and
you have the following options:
• Accept
• Reject
•Deflect
T The "2nd alert" key is blinking and you hear a notification
tone.
Display second caller
T Pressing the blinking "2nd alertl" key will display the sec-
ond caller's information and you again have three options to choose from.
Return to first caller
T Press the blinking "2nd alertl" key again to return to the
first caller's displayed information.
Accept a call
If you accept one of the calls, the other call is treated as
a second call (see page 109)
While dialling
Please note that the "Busy when dialing"
page 121 function is disabled after 2nd alert is
configured. The exception is if you dial a number
during a Consult page 76.
67
Basic functions
Step by Step
Prerequisite: The "2nd alert" key is configured and call
waiting is allowed ( p a ge 111 ).
^ j You receive a call while you are dialling. The "2nd alert"
key is blinking and you hear a notification tone.
T Press the blinking "2nd alert" key. Dialling is interrupted.
The caller's information is displayed and you have the
following options:
•Accept
• Reject
•Deflect
68
Step by Step
Dial
Repeat dialing S. Hawking
Making calls
If you selected the option "Busy When Dialing"
page 121, you will not be interrupted by an incoming call. In this case, the caller hears the busy
signal.
Off-hook dialing
^ Lift the handset.
j Enter the station number.
In the pop-up menu:
Confirm or wait until the dial delay expires
(see page 120).
or In the pop-up menu:
Confirm the option shown
The connection is set up.
If you are using a dial plan and Immediate dialing
is set (see page 71), dialing is automatically
performed as soon as the character string entered matches an entry in the dial plan.
[1]
.
Basic functions
[1] Please note the information in relation to the call journal on
page 73
69
Basic functions
Step by Step
Repeat dialing S. Hawking
On-hook dialing
The connection is set up with on-hook dialing via the
loudspeaker (speakerphone mode) or via a connected
headset. The line is seized before dialing.
n Press the key shown.
or
o Press the key if a headset is connected.
j Enter the station number.
Press or wait until the dial delay expires
(see page 120).
or In the pop-up menu:
Confirm the option shown
First enter the number
First enter the number. The loudspeaker or headset key
illuminate when you enter the first digit.
j Enter the station number. Use the TouchGuide
page 23 to correct entries as necessary.
[1]
.
In the pop-up menu:
Dial
70
Confirm or wait until the dial delay expires
(see page 120).
The connection is set up.
If you are using a dial plan and Immediate dialing
is set (see page 71), dialing is automatically
performed as soon as the character string entered matches an entry in the dial plan.
[1] Please note the information in relation to the call journal on
page 73
Step by Step
User
Immediate dialing
Immediate dialing should only be activated if administrator has configured and approved a dial plan.
Immediate dialing is deactivated by default. For this reason after entering the number you must either confirm
the "Dial" option or wait until the dial delay expires to set
up the connection. If Immediate dialing is configured,
your call is automatically dialed as soon as the string entered matches an entry in the dial plan.
Activating or deactivating immediate dialing
z
You can also configure this setting via the web interface
page 271.
v Press the key shown until the "Settings" tab is active.
Confirm the option shown.
if nec.
j Enter and confirm the user password.
Basic functions
Configuration
Outgoing calls
Immediate dialing
Yes
Save & exit
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown in the context
menu.
Select and confirm the option shown.
71
Basic functions
Step by Step
Dialing using the hot or warm line function
Your administrator can configure a hot or warm line for
your phone.
If you lift the handset of the phone or press the loudspeaker key
• with a hot line immediately or
• with a warm line after a defined period of time,
a number specified by administrator is dialed.
Examples:
• The phone in the lift immediately dials the reception
number.
• The phone at a patient’s bed dials the ward number
e.g. after a minute if no other number is dialed.
72
Step by Step
Redial
You must have activated the call journal in order
to use the call list. This also applies for redialling
the last number dialled page 168. If the call
journal is not activated, the message "Call Log is
disabled" is shown on the display when you
press the
ber redial using a programmed function key, the
message "Key function unavailable" is shown on
the display in this case.
If you still want to access the function for redialling the last number dialled despite having disabled the call journal, you can alternatively use
the OpenScape Voice "last caller redial" function,
assuming this function has been activated by the
administrator page 204.
Redialing from the call list
Only calls to the primary line are received on
multi-line phones ( page 15).
w key. If you try to perform a last num-
Basic functions
Niels, Bohr18.10. 07:06am
Repeat dialing S. Hawking
Repeat dialing S. Hawking
w Press the key repeatedly until the application’s "Dialled"
tab appears.
Select and confirm the entry you want. The phone number associated with the list entry is dialed.
Redialing from the pop-up menu
^ Lift the handset.
or
n Press the key shown.
Select and confirm the option shown.
The last phone number entered is dialed.
Redialing from the idle menu
Select and confirm the option shown in the idle display
( page 37) context menu. The last phone number entered is dialed.
73
Basic functions
Step by Step
{ or }
A secure voice communication is indicated by a
closed padlock icon on the graphic display; a nonsecure voice communication is indicated by an
open padlock icon on the graphic display (see
also page 55).
74
Step by Step
Basic functions
Activating/deactivating the microphone
You can temporarily switch off the handset microphone
to prevent the other party from listening in while you
consult with someone in your office.
Prerequisite: You are conducting a call.
Deactivating the microphone
p Press the key shown.
Activating the microphone
p Press the lit key.
75
Basic functions
Step by Step
Consultation
Start Conference
Repeat dialing S. Hawking
Consulting a second party
You can call a second party while a call is in progress.
The connection to the first party is placed on hold.
Prerequisite: You are conducting a call.
Select and confirm the option shown in the connections’s context menu.
or Start conference
Select and confirm the option shown in the context
menu for the call connection when you intend to set up
a conference with the new participant. You can also use
an already configured Conference key in this instance.
j Enter and confirm the second party’s phone number.
If you are using a dial plan and Immediate dialing is set (see page 71, dialing is automatically
performed as soon as the character string entered matches an entry in the dial plan.
or In the pop-up menu:
Confirm the option shown
[1]
.
Disconnect & return
76
If you want to use the phonebook or a call list
for the consultation call or the new conference
parties, select Hold instead of Consult and/or
Start conference in the context menu or press
the Hold key and then open the phonebook or a
required call list ( page 156).
Alternatively you can select the phonebook or a
call list without using the Hold functions - the
active call is automatically placed on Hold.
Ending a consultation call
Select and confirm the option shown in the context
menu.
The consultation call is disconnected. The call with the
first party is resumed.
[1] Please note the information in relation to the call journal on
page 73
Step by Step
Disconnect & return
Retrieve held call
Basic functions
Ending a consultation call
You end the consultation
Select and confirm the option shown in the context
menu.
The consultation call is disconnected. The call with the
first party is resumed.
The second party hangs up
If the second call partner hangs up, you will be prompted to retrieve the first call again if.
Confirm the option shown. You are reconnected with
the first partner.
Ending the consultation with an active headset
Prerequisite: The administrator has additionally config-
ured a key with the "Auto-Headset" function (AICS Zip
tone) ( page 93).
S Press the "Auto-Headset" sensor key to activate auto-
matic call answering. This key and the headset key illuminate.
[ You make a consultation call and the second party
hangs up. You are automatically reconnected with the
waiting first party. The prompt "Retrieve held call" does
not appear.
77
Basic functions
Step by Step
Disconnect & return
Disconnect & return
Canceling a consultation call
If the called party does not answer
In the pop-up menu:
Select and confirm the option shown.
The call with the first party is resumed.
If the called party does answer
Select and confirm the option shown in the context
menu for the connection to the second station.
The call with the first party is resumed.
78
Step by Step
Alternate
Disconnect
Disconnect & return
Basic functions
Switching to the held party (alternating)
Prerequisite: You are conducting a consultation call
page 76 or have accepted a second call page 109.
Select and confirm the option shown in the connection’s context menu.
It does not matter which context menu is open
when alternating. The "Alternate" function appears in both menus (active and passive connection).
You can switch back and forth between two subscribers by repeatedly selecting and confirming
"Alternate".
Ending an alternate operation
Disconnecting the held call:
Select and confirm the option shown in the held connection’s context menu.
The held call is disconnected. The active call continues.
Disconnecting the active call:
Select and confirm the option shown in the active connection’s context menu.
The active call is disconnected. The held call remains on
hold and can be managed via the context menu.
79
Basic functions
Step by Step
Putting on hold and retreiving successively or simultaneously
Putting an active call on hold
Prerequisite: You have a single-line phone and are con-
ducting a consultation call page 76 or have answered
a second call page 109. The "Hold" sensor key must
be configured page 93.
S Press the "Hold" key. The key flashes. The consultation
or second call and the first call are put on hold.
Retrieving the first call
b Switch to the first call.
R Press the flashing "Hold" key. You are connected with
the other partner. The consultation or second call continues on hold.
Retrieving the second call
d Switch to the held consultation or second call.
R Press the flashing "Hold" key. You are connected with
the other partner. The first called was put on "Hold"
again.
80
Step by Step
Complete Xfer
User
Basic functions
Connecting parties
You can join the first party with the party you consulted,
clearing down your connection to both parties in the
process.
Prerequisite: You are conducting a consultation call
page 76 and call joining must be allowed page 81.
Select and confirm the option shown in the active connection’s context menu.
The other two parties are now connected to one another. You can now hang up.
or Connect by hanging up
] or n Replace the handset or, if you are in speakerphone
mode, press the loudspeaker key. The other two parties
are now connected to one another.
Allowing call joining
z
You can also configure this setting via the Web interface
page 271.
v Press the key shown until the "Settings" tab is active.
Confirm the option shown.
Configuration
Connected calls
Allow call joining
Yes
Save & exit
if nec. j Enter and confirm the user password.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown in the context
menu.
Select and confirm the option shown.
81
Basic functions
Step by Step
Call forwarding
You can forward calls for your phone to another phone.
You can also change, activate and deactivate call forwarding during a call. The function Forwarding must be
authorized by administrator.
On multi-line telephones ( page 15), you can
only configure call forwarding for the primary
line.
Three forwarding conditions can be programmed in the
forwarding menu:
• All Calls
•Busy
•No reply
Because of its direct impact, "All Calls" call forwarding
has the highest priority followed by "No reply" and
"Busy".
If active, "All Calls" call forwarding is indicated on the
graphic display when the phone is idle.
Forwarded calls can be logged in a call list page 47.
The menu Forwarding offers you three types of call forwarding:
All calls g
Destination phone number
Busy g
Destination phone number
No reply g
Destination phone number
A phone number may already be assigned to each call
forwarding type. For example, one Destination could be
Destination 12345.
82
Step by Step
Accept
Set a forwarding destination
Basic functions
Activate or deactivate immediate forwarding
r Press the key shown.
Deactivating call forwarding
If call forwarding was activated for All calls, it will now
be automatically deactivated.
or Activate forwarding to last destination.
The pop-up menu opens:
The message:
"Set forward on to" is displayed with the number of the
last forwarding destination and you have the following
options:
• Accept
• Set a forwarding destination
• Edit call forwarding
• Cancel
Use last forwarding destination
Select and confirm the option to use the last saved destination for All calls again. Call forwarding to this destination is immediately activated for All calls and the key
r
illuminates.
or Activate with variable destination phone numbers
If you want to use a new forwarding destination:
Select and confirm the option shown.
j Enter and confirm the new destination phone number.
or Confirm saved destination phone number (displayed).
Call forwarding to this destination is immediately acti-
vated for All calls and the key r
illuminates.
83
Basic functions
Step by Step
Edit call forwarding
Saving destination phone numbers for call forwarding
You can also enter the call forwarding settings via
the user menu ( page 102) or via the WEB Surface page 271.
r Press the key shown.
The pop-up menu opens:
The message:
"Set forward on to" is displayed with the number of the
last forwarding destination and you have the following
options:
•Accept
• Set a forwarding destination
• Edit call forwarding
•Cancel
Select and confirm the option shown.
Three types of call forwarding are offered in the settings
menu:
• All calls
•Busy
•No reply
All calls g
Enter destination
All calls g
84
You can check whether Busy or No reply call forwarding is activated.
Save destination phone number
Select forwarding type (here for instance All calls)
Select forwarding type in context menu.
j Enter/edit and confirm the destination phone number.
or Edit favorites
You can configure up to five destination phone numbers for call forwarding. These destination phone numbers can then be assigned different forwarding conditions.
Select forwarding type (here for instance All calls)
Step by Step
Basic functions
Edit favorites
Destination 1
Save & exit
Edit call forwarding
Select and confirm forwarding type in context menu.
Select and confirm the option shown.
j Enter/edit and confirm the destination phone number.
If necessary, define additional destination phone numbers.
Select and confirm the option shown
Copy and insert destination phone numbers
The current destination phone number for a call forwarding type is copied. For example, the current destination phone number for All calls should also become
the current destination phone number for No reply.
r Press the key shown.
The pop-up menu opens:
Select and confirm the option shown.
Three types of call forwarding are offered in the settings
menu:
• All calls
•Busy
•No reply
All calls g3338
Copy
No reply g
Paste
No reply g3338
1. Copy
Select forwarding type (here for instance All calls)
Select and confirm forwarding type in context menu.
2. Insert
Select target forwarding type (here for instance No
reply)
Select and confirm target forwarding type in context
menu.
Both types of call forwarding now have the same destination phone number.
85
Basic functions
Step by Step
All calls g3339
Assign a destination phone number for call forwarding
Prerequisite: At least one destination phone number
has already been saved.
Select forwarding type (here for instance All calls)
3336
All calls g3336
Edit call forwarding
Select and confirm a saved destination in the context
menu of the relevant forwarding type.
The forwarding type is activated and the new destination is displayed.
t Press to open the call display If All calls was activated,
the forwarding destination is displayed with the forwarding symbol. The Busy and No reply types of call forwarding are not displayed.
Activate/deactivate call forwarding
Prerequisite: A forwarding destination is already configured for the relevant forwarding type.
r Press the key shown.
The pop-up menu opens:
The message:
"Set forward on to" is displayed with the number of the
last forwarding destination and you have the following
options:
•Accept
• Set a forwarding destination
• Edit call forwarding
•Cancel
Select and confirm the option shown.
All calls g3338
86
Choose one of the forwarding types offered
All calls (default setting is off)
Busy
No reply
Here e.g. All calls.
I Confirm your selection. The forwarding type is activated
or deactivated.
Call forwarding settings can appear as follows:
Step by Step
Edit call forwarding
Basic functions
All calls (default setting is off)
Busy
No reply
t Press to open the call display If All calls was activated,
the forwarding destination is displayed with the for-
warding symbol and the r key illuminates. The Busy
and No reply types of call forwarding are not displayed.
Defining the ring duration before call forwarding on
no reply
You can define how often the phone should ring before
the "No replay (after 16 s)" call forwarding is activated.
This setting is only available if the "Server features" function was deactivated by the administrator.
z
You can also configure this setting via the Web interface
page 271.
Prerequisite: The phone is idle.
r Press the key shown.
The pop-up menu opens:
Select and confirm the option shown.
No replay (after 16 s) g
Set delay
Select forwarding type
Select and confirm forwarding type No replay
(after 16 s) in context menu. Default is 16 seconds.
j Enter the desired time in seconds and confirm your en-
try. The set time is displayed with the option.
t Press to open the call display
87
Basic functions
Step by Step
Call forwarding chain
Sometimes calls to a station are forwarded to another
station which also has call forwarding or DND activated.
This can create a call forwarding chain consisting of several telephones where the last member of the chain is
your phone.
A popup window opens on your phone’s screen with
the following information:
• Who is calling
• Who forwarded first or last.
• The reason for the forwarding is displayed by an
icon.
You can set whether the station that forwarded first or
last is displayed (see page 102).
88
Step by Step
Call back
Basic functions
Callback
You can request a callback if the station called is busy or
if nobody answers.
You receive a callback when the other party’s line becomes free.
This option is only available if both you and administrator has activated the function
( page 91).
On multi-line telephones page 15, only the
callback requests for your primary line are
logged.
Requesting callback
Prerequisite: The station called is busy or nobody answers.
In the pop-up menu:
Select and confirm the option shown.
Cancel call backs
Disconnect
Deleting callback requests
You can delete scheduled callback requests if you no
longer need to return a call, for example, because you
have met the other party in person.
Prerequisite: A callback was requested.
Select and confirm the option shown in the idle display
( page 37) context menu.
Confirm in the pop-up menu. All callback requests are
deleted.
89
Basic functions
Step by Step
Accept
Reject
Deflect
Responding to a callback
Prerequisite: A callback was requested. Your phone
rings and station information appears on the graphic display.
The pop-up menu opens:
Accepting a callback
Select and confirm the option shown.
Rejecting a callback
Prerequisite: The function Reject is authorized by administrator.
Select and confirm the option shown.
The callback request is deleted. The caller hears the
busy signal. The caller’s phone number is added to the
missed calls list.
Forwarding a callback
Prerequisite: The function Deflect is authorized by administrator.
Select and confirm the option shown.
j Enter and confirm the phone number.
90
Step by Step
User
Permitting a callback
Prerequisite: The function Callback is authorized by administrator.
z
You can also configure this setting via the Web interface
page 271.
v Press the key shown until the "Settings" tab is active.
Confirm the option shown.
if nec. j Enter and confirm the user password.
Basic functions
Configuration
Outgoing calls
Callback
Yes
Save & exit
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown in the context
menu.
Select and confirm the option shown.
91
Basic functions
Step by Step
Karl, Gross 20.05. 10:06
Calling back missed calls
Calls received while you are absent are indicated by a
message ( page 36) on the idle display. In addition,
the mode key w lights up white. Moreover, the mes-
sage key
the setting made by the administrator. They only extinguish again when all new list entries have been queried.
Missed calls are logged in the missed calls list. This list
provides information on the missed call and lets you call
back the number directly. Missed calls are not saved
and displayed if the call journal is disabled page 168.
w Press the key until the application’s "Missed" tab ap-
pears.
Select and confirm the appropriate list entry. The phone
number is dialed.
w and/or the alert bar illuminate depending on
On multi-line telephones page 15, only the
calls missed on your primary line are logged.
For a detailed description of the call lists, see
page 47.
92
Step by Step
Programmable sensor keys
Programmable sensor keys
The phone features a range of functions that can, if required, be programmed on programmable sensor keys.
The phone comes with nine (OpenStage 80) or
eight (OpenStage 60) sensor keys, all of which can be
programmed on two separate levels.
The sensor key for switching between the two sensor
key levels is preassigned (shift key). This programmable
sensor key should be maintained where possible so you
can switch between the two programmable sensor key
levels.
The labels for the sensor keys are displayed on the right
edge of the display.
The sensor keys can also be programmed via the webinterface page 271.
List of available functions
1. Delete (not assigned) 17. Group pickup
2. Selected dialing 18. Repertory dial
3. Repeat dialing 19. Feature toggle
4. Forward all calls 20. Mobility
5. Forward no reply 21. Directed pickup
6. Forward busy 22. Callback
7. Ringer off 23. Cancel callbacks
8. Hold 24. Consultation
9. Alternate 25. DSS
10. Blind transfer call 26. Call Waiting
11. Transfer call 27. Immediate ring
12. Deflecting 28. Preview
13. Shift 29. AICS Zip tone
14. Conference 30. Server feature
15. Headset 31. Launch application
16. Do not disturb 32. Send URL
93
Programmable sensor keys
Step by Step
Programming sensor keys
Beginning programming
Directly via a sensor key
S Hold down the sensor key to which a function should be
assigned until the programming prompt is displayed..
If the prompt is not displayed or a programmed
function is not executed, then you can only launch
key programming via the user menu (ask your administrator about the current setting).
OK
User
Phone
Program keys
Normal
Shifted
Do not disturb
Confirm to begin programming. The sensor key illuminates continuously.
or Via the user menu
You can also program keys via the user menu.
v Press the key shown until the "Settings" tab is active.
Confirm the option shown.
if nec.
j Enter and confirm the user password.
Select and confirm the option shown.
Select and confirm the option shown. You are prompted
to press the key you wish to program.
S Press the sensor key you want to program with a func-
tion. The sensor key illuminates continuously.
Beginning programming
Select and confirm the option shown to program the
first level.
or
Select and confirm the option shown to program the
second level.
In the context menu select and confirm the required
function (e. g. Do not disturb).
94
Step by Step
Programmable sensor keys
Label
Save & exit
OK
Normal
Repertory dial
Label
Setting
Select and confirm the option shown if you want to
change the label on the graphic display.
j Enter and confirm the label you want.
Select and confirm the option shown.
Programming enhanced functions
Repertory dial
S Hold down the sensor key to which a function should be
assigned until the programming prompt is displayed.
If the prompt is not displayed or a programmed
function is not executed, then you can only launch
key programming via the user menu (ask your administrator about the current setting).
Confirm to begin programming. The sensor key illuminates continuously.
Select and confirm the option shown.
Select and confirm the function in the context menu.
Select and confirm the option shown if you want to
change the label on the graphic display.
j Enter and confirm the label you want (for example, the
destination station).
Select and confirm this option to enter a destination
phone number.
j Enter and confirm the stations’s destination phone
number.
You can select and insert special characters in the dialing sequence:
Icon Function
Calls up the special characters menu
Disconnects the call
Activates a consultation hold
95
Programmable sensor keys
Step by Step
Icon Function
Enables a normal call
Enters a pause, for example, for international dialing
Save & exit
OK
Normal
Feature toggle
Label
Setting
Select and confirm the option shown.
The repertory dial can be up to 40 characters long.
Feature toggle
Only available for Hunt group functions ( page 193).
S Hold down the sensor key to which a function should be
assigned until the programming prompt is displayed.
If the prompt is not displayed or a programmed
function is not executed, then you can only launch
key programming via the user menu (ask your administrator about the current setting).
Confirm to begin programming. The sensor key illuminates continuously.
Select and confirm the option shown.
Select and confirm the function in the context menu.
Select and confirm to change the key labeling.
j Enter and confirm the label you want (for example,
"busy/free").
Select and confirm this option to enter a code.
Save & exit
96
j Enter the code (see Code list table page 206) and
confirm.
Select and confirm the option shown.
Step by Step
Programmable sensor keys
Forwarding
S Hold down the sensor key to which a function should be
assigned until the programming prompt is displayed.
If the prompt is not displayed or a programmed
function is not executed, then you can only launch
key programming via the user menu (ask your administrator about the current setting).
OK
Normal
Forward all calls
Label
Setting
Save & exit
Confirm to begin programming. The sensor key illuminates continuously.
Select and confirm the option shown.
Select a forwarding type:
• Forward all calls
• Forward no reply
•Forward busy
Select and confirm the function in the context menu.
Select and confirm the option shown if you want to
change the label on the graphic display.
j Accept or edit the label and confirm.
Select and confirm this option to enter the forwarding
destination.
j Enter and confirm the phone number of the forwarding
destination.
Select and confirm the option shown.
97
Programmable sensor keys
Step by Step
Using sensor keys
The use of programmed functions depends on the
phone’s status. The relevant display appears once you
have pressed a sensor key.
Example 1: Calling saved number
Prerequisite: The idle menu is displayed on the display.
S Press the sensor key for a saved number . The connec-
tion is set up.
Example 2: Call Waiting Activating/
deactivating
You can press a key to activate or deactivate call waiting
functionality, even during a call. The perquisite for this is
that a second call is permitted ( page 111). By default
a second call is permitted.
R Press the "Call Waiting" sensor key. The sensor key
goes out. The second call function is deactivated. The
call is rejected or forwarded.
Example 3: Immediate ring
This function allows you to switch the preset delay
( page 152) on and off for all line keys. By default the
delay is set, the key does not illuminate.
S Press the "Immediate ring" sensor key. The sensor key
illuminates. The delay ringtone is disabled. An incoming
call rings immediately regardless of what delay time is
configured.
98
Step by Step
User
Programmable sensor keys
Resetting sensor keys
You can reset sensor keys you configured to factory settings (see also page 243).
v Press the key shown until the "Settings" tab is active.
Confirm the option shown.
if nec. j Enter and confirm the user password.
Reset
Function key data
Yes
Options
Selected user.....
Select and confirm the option shown to switch to the
Reset user data menu.
Select.
Select and confirm the option shown in the context
menu to delete the content of the sensor keys.
Select.
Select and confirm "Reset selected user data" in the
context menu. The contents of the sensor keys you
configured are deleted.
Keys which can only be configured by administrator remain unchanged.
99
Enhanced phone functions
Step by Step
Reject
Enhanced phone functions
Incoming calls
Rejecting a call
You can reject an incoming call.
Prerequisite: An incoming call is displayed or signaled.
The function is authorized by administrator.
In the pop-up menu:
Select and confirm the option shown.
The caller hears a busy signal.
If the rejected caller’s phone number is transmitted, it is saved in the call list. You can then call
this party back at a later time.
Deflecting a call
Deflect
100
Using call deflection
Prerequisite: An incoming call is displayed or signaled.
The function is authorized by administrator.
In the pop-up menu:
Select and confirm the option shown.
The call is immediately deflected if a destination phone
number ( page 101) is programmed.
or If you did not set a phone number when programming
call deflection, a pop-up menu appears prompting you
to enter a destination phone number for call deflection.
j Enter and confirm the destination phone number.
The call is deflected.
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