Siemens HiPath 500, HiPath 3000, HiPath 5000 User Manual

Documentation
HiPath 500, HiPath 3000, HiPath 5000
OpenStage 40 T OpenStage Key Module 40 OpenStage Busy lamp field 40
Communication for the open minded
Siemens Enterprise Communications www.siemens-enterprise.com

Important information

Important information

Trademarks

Q
For safety reasons, the telephone should only be supplied with power (required in connection with an OpenStage key module Æ page 14Æ page 14Æ page 14, Æ page 16Æ page 16):
• using the original power supply unit. Part number: L30250-F600-C14x (x: 1=EU, 2=UK, 3=US).
Never open the telephone or a key module. Should you en­counter any problems, contact the responsible service per­sonnel.
Use only original Siemens accessories. The use of other ac­cessories may be hazardous and will render the warranty, extended manufacturer’s liability and the CE marking in­valid.
The device conforms to the EU directive 1999/5/EC as at­tested by the CE marking.
All electrical and electronic products should be disposed of separately from the municipal waste stream via designated collection facilities appointed by the government or the lo­cal authorities.
Proper disposal and separate collection of your old appli­ance will help prevent potential damage to the environ­ment and human health. It is a prerequisite for reuse and recycling of used electrical and electronic equipment.
For more detailed information about disposal of your old appliance, please contact your city office, waste disposal service, the shop where you purchased the product or your sales representative.
The statements quoted above are only fully valid for equip­ment which is installed and sold in the countries of the Eu­ropean Union and is covered by the directive 2002/96/EC. Countries outside the European Union may impose other regulations regarding the disposal of electrical and elec­tronic equipment.
2
Important information
Location of the telephone
• The telephone should be operated in a controlled environment with an ambient temperature between 5•C and 40•C.
• To ensure good speakerphone quality, the area in front of the micro­phone (front right) should be kept clear. The optimum speakerphone distance is 50 cm.
• Do not install the telephone in a room where large quantities of dust accumulate; this can considerably reduce the service life of the tele­phone.
• Do not expose the telephone to direct sunlight or any other source of heat, as this is liable to damage the electronic components and the plastic casing.
• Do not operate the telephone in damp environments such as bathrooms.

Product support on the internet

Information and support for our products can be found on the Internet at:
http://siemens-enterprise.com/
Technical notes, current information about firmware updates, frequently asked questions and lots more can be found on the Internet at:
http://wiki.siemens-enterprise.com/.
.
3
Contents
Contents
Important information . . . . . . . . . . . . . . . . . . . . . . . . . .2
Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Location of the telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Product support on the internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
General information. . . . . . . . . . . . . . . . . . . . . . . . . . .10
About this manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Intended use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Telephone type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Speakerphone quality and display legibility . . . . . . . . . . . . . . . . . . . . . . 11
Multi-line telephone, executive/secretary functions . . . . . . . . . . . . . . . 11
Team functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Getting to know your OpenStage phone . . . . . . . . .12
The User Interface of Your OpenStage 40 T . . . . . . . . . . . . . . . . . . . . . 12
Ports on the underside of the phone. . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Key Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
OpenStage Key Module 40 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
OpenStage Key Module 15 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
OpenStage Busy lamp field 40 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Function keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Audio keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
5-way navigator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Programmable sensor keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Keypad. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Idle mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Telephony dialogs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Caller list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Program/Service menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Call preparation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Call pop-up. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Audio accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
4
Contents
Basic functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32
Answering a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Answering a call via the handset . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Answering a call via the loudspeaker (speakerphone mode). . . . . . 33
Accepting a call via the headset. . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Switching to speakerphone mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Switching to the handset. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Open listening during a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Making calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Off-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
On-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Dialing with the headset connected . . . . . . . . . . . . . . . . . . . . . . . . 36
Dialing with DDS keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Redialing a number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Ending a call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Rejecting calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Turning the microphone on and off . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Calling a second party (consultation) . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Switching to the held party (alternating) . . . . . . . . . . . . . . . . . . . . . 39
Transferring a call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Call forwarding. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Using variable call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Using call forwarding no reply (CFNR) . . . . . . . . . . . . . . . . . . . . . . . 42
Call forwarding in the carrier network and
forwarding multiple subscriber numbers (MSN) (not for U.S.). . . . . 43
Using callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Storing a callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Accepting a callback. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Viewing and deleting a stored callback . . . . . . . . . . . . . . . . . . . . . . 45
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Contents
Enhanced phone functions. . . . . . . . . . . . . . . . . . . . .46
Answering calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Accepting a call with the headset . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Accepting a specific call for your colleague . . . . . . . . . . . . . . . . . . . 46
Using the speakerphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Answering calls from the entrance telephone
and opening the door. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Accepting a call from an answering machine . . . . . . . . . . . . . . . . . 49
Making calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
En-bloc sending/correcting numbers . . . . . . . . . . . . . . . . . . . . . . . . 50
Using the caller list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Dialing a number from the internal directory . . . . . . . . . . . . . . . . . . 52
Using the LDAP directory (not for HiPath 500) . . . . . . . . . . . . . . . . 53
Making calls using system speed-dial numbers . . . . . . . . . . . . . . . 55
Dialing with speed-dial keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Talking to your colleague with a speaker call. . . . . . . . . . . . . . . . . . 56
Talking to your colleague with discreet calling (not for HiPath 500) 57
Automatic connection setup (hotline) . . . . . . . . . . . . . . . . . . . . . . . 57
Reserving a trunk. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Assigning a station number (not for U.S.) . . . . . . . . . . . . . . . . . . . . 58
Associated dialing/dialing aid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
During a call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Using call waiting (second call) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Preventing and allowing call waiting (automatic camp-on) . . . . . . . 61
Turning the call waiting tone on and off. . . . . . . . . . . . . . . . . . . . . . 61
Saving a number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Parking a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Holding external calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Conducting a conference. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Activating tone dialing/DTMF suffix-dialing . . . . . . . . . . . . . . . . . . . 65
Recording a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Transferring a call after a speaker call announcement in a group . . 68
Send trunk flash (not for HiPath 500). . . . . . . . . . . . . . . . . . . . . . . . 69
If you cannot reach a destination. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Call waiting (camp-on) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Busy override – joining a call in progress. . . . . . . . . . . . . . . . . . . . . 70
Using night answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Programming a sensor key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Configuring function keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Overview of functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Programming a procedure key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Configuring repdial keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Changing the label. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Deleting sensor key programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
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Contents
Displaying and assigning call charges . . . . . . . . . . 80
Displaying call charges (not for U.S.). . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Displaying call charges for another telephone (not for U.S.) . . . . . . . . . 81
Dialing with call charge assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Privacy/security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Turning ringer cutoff on and off. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Activating/deactivating "Do not disturb". . . . . . . . . . . . . . . . . . . . . . . . . 83
Caller ID suppression. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Silent Monitor (not for HiPath 500) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Monitoring a room . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Trace call: identifying anonymous callers (not for U.S.). . . . . . . . . . . . . 85
Locking the telephone to prevent unauthorized use . . . . . . . . . . . . . . . 86
Locking another telephone to prevent unauthorized use . . . . . . . . . . . 87
Saving your PIN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
More functions/services . . . . . . . . . . . . . . . . . . . . . . 89
Appointments function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Saving appointments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Using timed reminders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Sending a message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Creating and sending a message. . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Viewing and editing incoming messages. . . . . . . . . . . . . . . . . . . . . 91
Leaving an advisory message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Deleting advisory messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Displaying the number of waiting calls/overload display . . . . . . . . . . . . 93
Using another telephone like your own for a call. . . . . . . . . . . . . . . . . . 93
Fax details and message on answering machine . . . . . . . . . . . . . . . . . 95
Resetting services and functions
(system-wide cancellation for a telephone) . . . . . . . . . . . . . . . . . . . . . . 95
Activating functions for another telephone . . . . . . . . . . . . . . . . . . . . . . 96
Using system functions from outside
DISA (direct inward system access) . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Using functions in ISDN via code dialing (keypad dialing) . . . . . . . . . . . 98
Controlling connected computers/programs/telephone data service . . 99
Communicating with PC applications over a CSTA interface . . . . . . . 100
Controlling relays (only for HiPath 3000) . . . . . . . . . . . . . . . . . . . . . . . 101
Sensors (HiPath 33x0/35x0 only). . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Paging persons (not for USA, not for HiPath 500). . . . . . . . . . . . . . . . 102
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Contents
Making calls in the team/executive/
secretary configuration . . . . . . . . . . . . . . . . . . . . . .103
Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Line utilization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Line seizure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Trunk keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Answering calls with the trunk keys . . . . . . . . . . . . . . . . . . . . . . . 105
Dialing with trunk keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Placing a call on hold on a trunk key and retrieving the held call . . 105
Making calls on multiple lines alternately . . . . . . . . . . . . . . . . . . . 106
MULAP conference release. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
Direct station selection key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Using DSS keys to answer calls . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Calling a team member directly . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Transferring a call in progress . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Accepting a call for another team member . . . . . . . . . . . . . . . . . . 108
Forwarding calls on trunks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Transferring calls directly to the executive phone . . . . . . . . . . . . . . . . 111
Using team functions. . . . . . . . . . . . . . . . . . . . . . . . .112
Activating/deactivating a group call . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Accepting a call for another member of your team. . . . . . . . . . . . . . . 114
Ringing group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Uniform Call Distribution (UCD). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Special functions in the LAN
(not for HiPath 500). . . . . . . . . . . . . . . . . . . . . . . . . . .117
Leaving hunt group/group call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Setting up "follow me" call forwarding. . . . . . . . . . . . . . . . . . . . . . . . . 118
Using night answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
Ringing group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Controlling relays (only for HiPath 3000) . . . . . . . . . . . . . . . . . . . . . . . 121
Opening a door . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
8
Contents
Individual phone configuration . . . . . . . . . . . . . . . 123
Adjusting display settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Adjusting the display to a comfortable reading angle . . . . . . . . . . 123
Illuminated display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Setting contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Adjusting displays on the Open Stage Key Module . . . . . . . . . . . . . . 123
Adjusting audio settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
Adjusting the attention ring volume. . . . . . . . . . . . . . . . . . . . . . . . 125
Adjusting the speakerphone to the room acoustics . . . . . . . . . . . 125
Activating/deactivating the ringer. . . . . . . . . . . . . . . . . . . . . . . . . . 125
Language for system functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Testing the phone . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
Phone functions, testing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
Checking the key assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
Differing display view in a HiPath 4000 environment
(not for HiPath 500) . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Fixing problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
Responding to error messages on the screen . . . . . . . . . . . . . . . . . . 128
Contact partner in the case of problems . . . . . . . . . . . . . . . . . . . . . . . 129
Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
Caring for your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
Overview of functions and codes. . . . . . . . . . . . . . 136
Display icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
9

General information

General information

About this manual

This document contains general descriptions of the technical options, which may not always be available in individual cases. The respective fea­tures must therefore be individually defined in the terms of the contract.
If a particular function on your phone is not available to you, this may be due to one of the following reasons:
• The function is not configured for you or your telephone. Please con-
• Your communications platform does not feature this function. Please
This user guide is intended to help you familiarize yourself with OpenStage and all of its functions. It contains important information on the safe and proper operation of your OpenStage phone. These instructions should be strictly complied with to avoid operating errors and ensure optimum use of your multifunctional telephone in the network.
These instructions should be read and followed by every person installing, operating or programming an OpenStage phone.
tact your system support representative.
contact your Siemens sales partner for information on how to upgrade.
For your own protection, please read the section dealing with safety in detail. Follow the safety instructions carefully in order to avoid en­dangering yourself or other persons and to prevent damage to the unit.
This user guide is designed to be simple and easy to understand, providing clear step-by-step instructions for operating your OpenStage phone.
Administrative tasks are dealt with in a separate manual. The Quick Refer­ence Guide contains quick and reliable explanations of frequently used functions.

Service

The Siemens service department can only help you if you experi­ence problems or defects with the phone. Should you have any questions regarding operation, your specialist retailer or network administrator will gladly help you. For queries regarding connection of the telephone, please contact your network provider.
If you experience problems or defects with the phone, please dial the ser­vice number for your country.
10
General information

Intended use

The OpenStage phone was developed as a device for speech transmission and should be placed on the desk or mounted on the wall. Any other use is regarded as unauthorized.

Telephone type

The identification details (exact product designation and serial number) of your telephone can be found on the nameplate on the underside of the base unit. Specific details concerning your communications platform can be obtained from your service technician. Please have this information ready when you contact our service depart­ment regarding faults or problems with the product.

Speakerphone quality and display legibility

• To ensure good speakerphone quality, the area in front of the telephone
(front right) should be kept clear.
The optimum handsfree distance is 20 in. (50 cm).
• Proceed as follows to optimize display legibility:
– Turn the phone to tilt the display. This ensures you have a frontal view
of the display while eliminating light reflexes.

Multi-line telephone, executive/secretary functions

Your OpenStage 40 T is a "multi-line telephone". This means that your ser­vice personnel can configure multiple lines on your phone, which is not the case with single-line phones. Each line is assigned an individual phone number which you can use to make and receive calls. The programmable sensor keys function as line keys on multi-line phones Æ page 104.
When using a multi-line phone to make and receive calls, certain particu­lars must be taken into account Æ page 105 ff. The executive-secretary configuration is a special case. This is a multi-line telephone with special features (e.g., "Ring Transfer" and "Accept call"), configured especially for executive/secretary use Æ page 103 ff.

Team functions

To increase the efficiency of telephony, your service personnel can config­ure various Team functions such as pickup groups, hunt groups, and call distribution groups.
11

Getting to know your OpenStage phone

Getting to know your OpenStage phone
The following sections describe the most frequently used operating ele­ments and the displays on your OpenStage phone.

The User Interface of Your OpenStage 40 T

8
2
1
4
6
1 You can make and receive calls as normal using the handset.
2 The display permits intuitive operation of the phone Æ page 22.
3 You can customize your telephone by assigning phone numbers and
functions to the programmable sensor keys Æ page 19.
4 You can use function keys when conducting a call to access frequent-
ly used functions (such as, Disconnect) or to open the Program/Ser­vice menu and mailbox Æ page 17.
5 Audio keys are also available, allowing you to optimally configure the
audio features on your telephone Æ page 17.
6 The 5-way navigator is a convenient navigation tool Æ page 18.
7 The keypad can be used to enter phone numbers and text
Æ page 20.
8 Incoming calls are visually signaled via the call display.
3
5
7
12
Getting to know your OpenStage phone

Ports on the underside of the phone

HiPath
USB slave
Headset
Busy Lamp field
key module
Properties of your OpenStage 40 T
Display type LCD, 40 x 6 characters Illuminated display
Programmable sensor keys 6 Full-duplex speakerphone function
Headset
USB slave
Phone/analog adapter
Interface for key modules
Wall mounting
Handset
;
; ; ; ; ; ;
13
Getting to know your OpenStage phone

Key Module

OpenStage Key Module 40

The OpenStage Key Module 40 is a key module attached to the side of the phone that provides 12 additional illuminated, programmable keys. Like keys on the phone, these keys can be programmed and used accord­ing to your needs Æ page 19.
You can attach up to two OpenStage Key Module 40s to your OpenStage 40 T.
To operate an OpenStage Key Module 40, you always require a power supply unit Æ page 2
14
Getting to know your OpenStage phone

OpenStage Key Module 15

The OpenStage Key Module 15 is a key module attached to the side of the phone that provides an additional 18 illuminated, programmable sensor keys. Like keys on the phone, these keys can be programmed and used accord­ing to your needs
You can only attach one OpenStage Key Module 15 to your OpenStage 40. You cannot mix the OpenStage Key Module 15 with the OpenStage Key Module 40.
15
Getting to know your OpenStage phone

OpenStage Busy lamp field 40

Your OpenStage 40 T can be configured as an attendant console in conjunction with an OpenStage Busy lamp field 40 personnel).
The OpenStage Busy lamp field 40 is a key module attached to the side of the phone, that provides 90 illuminated, programmable keys. Like keys on the phone, these keys can be programmed and used accord­ing to your needs Æ page 19.
You can attach one OpenStage Busy lamp field 40 to your OpenStage 40 T.
(ask your service
Key label
Your OpenStage Busy lamp field 40 is delivered with label strips. Write functions or names in the white fields on the label strips.
Alternatively, you can use the Key Labeling Tool to conveniently create new label strips. You can find this including instructions at
enterprise.com/index.php/Key_Labelling_Tool .> .
Lay the labeled strips on the key fields and place the transparent cover over them (rough side up).
16
http://wiki.siemens-
Getting to know your OpenStage phone

Keys

Function keys

Key Function when key is pressed
End (disconnect) call Æ page 38.
s
Redialing Æ page 37.
,
Button for call forwarding (with red LED key)
r
Open mailbox (with red LED key) Æ page 26.
O
Open telephone menu (with red LED key) Æ page 28.
N
[1] If the LED key flashes on the phone, your phone was configured as a forwarding destina-
tion.
[1]
Æ page 41.

Audio keys

Key Function when key is pressed
Activate/deactivate headset Æ page 46.
o
Activate/deactivate microphone (also for speakerphone mode)
p
Æ page 38.
Set volume lower and contrast brighter Æ page 123.
-
Turn speaker on/off (with red LED key) Æ page 34.
n
Set volume louder and contrast darker Æ page 123.
+
17
Getting to know your OpenStage phone

5-way navigator

Remove the protective film from the ring around the 5-way naviga­tor before using the phone.
With this control, you can manage most of your phone’s functions, as well as its displays.
Operation Functions when key is pressed
Press
Press
Press
Press b
Press
c
a
d
i
In idle mode:
• Open the idle menu Æ page 23
In lists and menus:
• Go to next level
You can now access a context menu:
• Open the context menu
In lists and menus:
• go back one level or go back to the telephony interface by pressing several times
During en-bloc dialing:
• Delete character to the left of the cursor
In idle mode:
• Open the idle menu Æ page 23
In lists and menus:
• Scroll down
• Long press (key held down): jump to the end of the list/menu
In idle mode:
• Open the idle menu Æ page 23
In lists and menus:
• Scroll up
• Long press (key held down): jump to the start of the list/menu
In idle mode:
• Open the idle menu Æ page 23
Entry selected:
• Perform action
18
Getting to know your OpenStage phone

Programmable sensor keys

Your OpenStage 40 T has six illuminated sensor keys. You can assign func­tions and phone numbers to them on two levels.
Increase the number of programmable sensor keys by connecting a key module Æ page 14.
Mirea, Ch
Layer 1
Depending on how they are programmed, you can use the sensor keys as:
• Function keys Æ page 72
• Repdial keys Æ page 77
• Procedure keys Æ page 75
You can program all programmable sensor keys (except "Shift") on two levels. The Shift key Æ page 72 must be configured for this, and extended key functionality must be active (contact your service personnel). In addition to functions and procedures, external phone numbers and internal numbers without LED display can also be saved on the second level Æ page 77.
Touch the key to activate the programmed function or dial the stored num­ber.
Press the key to open a menu for programming it Æ page 75.
A label for the function is displayed to the left of the key. You can define the labeling according to your requirements Æ page 78.
The status of a function is shown by the LED on the corresponding sensor key.
Meaning of LED displays on function keys and DSS keys
LED Meaning of function key Meaning of DSS key
Off The function is deactivated. The line is free.
S
Flashing
T
On The function is activated. There is a call on the line.
R
[1] In this manual, flashing sensor keys are identified by this icon, regardless of the flashing
interval. The flashing interval represents different statuses, which are described in detail in the corresponding sections of the manual.
The programmable sensor keys on multi-line phones function as trunk keys Æ page 104.
[1]
Indicates the function sta­tus.
The line is busy.
19
Getting to know your OpenStage phone

Keypad

In cases where text input is possible, you can use the keypad to input text, punctuation and special characters in addition to the digits 0 to 9 and the hash and asterisk symbols. To do this, press the numerical keys repeatedly.
Example: To enter the letter "h", press the number 4 key on the keypad
twice.
Alphabetic labeling of dial keys is useful when entering vanity numbers (letters associated with the phone number’s digits as indicated on the tele­phone spell a name; e.g. 0700 - PATTERN = 0700 - 7288376).
Multi-function keys
Function
Long press (key held down)
Text i np u t Æ page 21 Next letter in upper case. Delete character.
Character overview (depends on the current language setting)
Key 1x2x3x4x5x
1 2 3 4 5 6 7 8 9 0 ) (
[1] Space [2] Next letter in upper case [3] Delete character
[1]
abc2
de f 3
gh i 4
jkl5
mno6
pq r s7
tuv8
wx y z 9
+. -0
[2]
[3]
Turn ringtone on/off Æ page 125.
1
)(
Turn phone lock on/off Æ page 86.
20
Getting to know your OpenStage phone
Te x t i n p u t
The current label appears on the first line. Delete it with the entering new characters.
Enter the required characters via the keypad.
Select the functions using the keys
Confirm your entry with i.
Example: Changing the key label Æ page 78.
d and b.
( key before
L1 label: Ma
Save
#=Delete Character
previous
Exit
[1] Alternatively, press the key (
Characters entered Save entry
Delete character
[1]
21
Getting to know your OpenStage phone

Display

Your OpenStage 40 T comes with a tilt-and-swivel black-and-white LCD display. Adjust the tilt and contrast to suit your needs Æ page 123.

Idle mode

If there are no calls taking place or settings being made, your OpenStage 40 T is in idle mode.
Status bar
10:29 Wed 28.Nov.07
DoNotDis-
Mirea, Ch.
g
Toussaint.
Rüscher
Stahl, Ing
Layer 2
S
07
F
K 100168
220870
The left area contains the status bar on the first line, followed by a five-line field for additional displays. ?
A logo is displayed in the middle; it can be set up by your service person­nel. Icons that appear under the logo inform you about callback requests, voice messages, and activated call forwarding.
The right area shows the labels of programmable sensor keys.
Explanation of the icons
Icon Explanation
The ring tone is deactivated Æ page 125.
The "Do not disturb" function is activated Æ page 83.
The phone lock is activated Æ page 86.
You received new voice messages Æ page 26.
Call forwarding is active Æ page 41.
Sensor key labels Æ page 78
Alerts (messages, call forwarding active)
Open the idle menu Æ page 23
Own phone number
22
Getting to know your OpenStage phone
Idle menu
When in idle mode, press a key on the 5-way navigator Æ page 18 to dis­play the idle menu. You can call up various functions here. It includes se­lected functions from the Program/Service menu Æ page 28.
The idle menu may contain the following entries:
• Caller list
• Forwarding on
• Lock phone
• DND on
[1]
• Advisory msg. on
• Ringer cutoff on
• Send message
• View sent message
• View callbacks
[2]
[3]
• Directory
• HF answerback on
• Suppress call ID
• Waiting tone off
• DISA intern
[1] Must be activated by service personnel. [2] Only appears when there are messages that the recipient has not yet viewed [3] Only appears if callback requests are saved
23
Getting to know your OpenStage phone

Telephony dialogs

Connection-dependent conditions and situations, e.g. when your tele­phone rings, when dialing a number, or during a call, are depicted graphi­cally on the display.
Situation-dependent functions that automatically appear on the display can be selected and activated with the 5-way navigator Æ page 18.
The scope and type of functions that may be offered automatically varies.
When an arrow appears to the right of a selected entry, then another menu level is available, which you can select with the
Appearance during dialing
Example: You have deactivated "Call preparation" Æ page 29, have lifted the handset, or pressed the speaker key.
10:29 Wed 28.Nov.07
i or c keys Æ page 18.
Please dial
Directory
Status
Stored numbers
Caller list
Appearance during en-bloc dialing
Example: You have deactivated "Call preparation" Æ page 29 and are enter­ing a number.
10:29 Wed 28.Nov.07
22
Please dial
Cancel
Digits already entered
Dial the phone number
Cancel entry
24
Getting to know your OpenStage phone
Appearance during an ongoing call
Example: You are connected with a caller.
Icon indicating call status
Smith Michael 3:16
100168
Call duration
Current connection
Consultation
Start conference Start transfer
Options relevant to situation; scroll bar shows that more op­tions are available.
Directory
Icons for frequent call states
Icon Explanation
The call is active.
The call has been disconnected.
You have placed the call on hold (e.g. consultation hold).
Your call partner has placed the call on hold.
Detailed descriptions of the various functions can be found in the sections "Making calls – basic functions" Æ page 32 and "Making calls – enhanced phone functions" Æ page 46.
25
Getting to know your OpenStage phone

Mailbox

Depending on the type and configuration of your communications platform (contact the relevant service personnel), messages from services, such as, HiPath Xpressions are displayed in this application in addition to messages received.

Messages

You can send short text messages to individual internal stations or groups.
In idle mode (Æ page 22) the following signals alert you to the presence of new messages:
O key LED lights up
•Display Æ page 22.
Press the mailbox key
Example:
Msg. from: Coco Chanel
Message sent
Call sender Delete Exit
O.
Caller ID
Possible functions
For a description of how to edit the entries Æ page 91.

Voicemail

If your telephone is connected to a voicemail system (such as Entry Voice Mail), the Mailbox key will also light up to alert you to any messages that have arrived.
To play back your voicemail, follow the instructions on the display.
26
Getting to know your OpenStage phone

Caller list

If you are unable to accept an external or internal call, the call attempt is stored in the caller list. You can also store external calls that you have answered in the caller list (contact your service personnel).
Your telephone stores up to ten calls in chronological order. Each call is as­signed a time stamp. The most recent entry not yet answered in the list is displayed first. Multiple calls from the same caller do not automatically generate new entries in the caller list. Instead, only the most recent time stamp for this caller is updated and its number incremented.
The caller list is automatically displayed Æ page 23 in the idle menu Æ page 51.
Callers with suppressed numbers cannot be saved in the call log.
Information is displayed regarding the caller and the time at which the call was placed.
Example:
13:47 Wed 29.Nov.08
Calls for Coco Chanel:
Dalai Lama
0220870
3x: 13:55Wed 23.Nov 08
Call
Own ID
Caller ID
Number of calls, time, date
Possible functions
For a description of how to edit the caller list Æ page 51.
27
Getting to know your OpenStage phone

Menu

With the menu key N, you can access your communications system’s
service menu or make telephony-related settings.
The LEDs associated with the menu key key
Menu

Program/Service menu

Accessing the menu
There are three ways to open the Program/Service menu on your commu­nication system:
1. Press the menu key
2. Press
3. In idle mode, press
Example:
stay red as long as you are in the menu.
n
Program/Service g
Block Dialing Off g Call Pop Up On g
Menü" with the key
c and select a function from the idle menu Æ page 23.
want.
N and the loudspeaker
N and confirm the selected entry "Service
i.
( or ) and the code for the function you
Program/Service:
Destinations g
Feature Settings g Use speed dialing Prog. feature key PIN and Authorization g
The menu structure comprises several levels. The first line in this structure shows the menu currently selected while the second line shows an option from this menu. An arrow next to an entry indicates additional options for this entry.
For an overview of the maximum functions available, with corre­sponding codes, see Æ page 136.
28
Getting to know your OpenStage phone

Call preparation

Activate the function "Call preparation" to use en-bloc dialing on your OpenStage 40 T.
This means: You engage the line only after you have fully entered the num­ber and confirmed.
Activate/deactivating en-bloc dialing
Press the using the 5-way navigation key and confirm with
Example: "Call preparation" menu view.
N menu key, select "Block Dialing On" or "Block Dialing Off"
i.
Block Dialing On
current status
Block Dialing On
Block Dialing Off
An example of the display during en-bloc dialing is on Æ page 24. For a description of en-bloc dialing, see Æ page 50.
29
Getting to know your OpenStage phone

Call pop-up

Activate the function "Call pop up" so that if you are on a call you are noti­fied on the display by a popup about a second incoming call.
Activating/deactiviating call pop up
Prerequisite: "Second call" must be activated Æ page 60.
Press the ing the 5-way navigation key and confirm with
Showing and processing a second call
Example: second call when call pop-up is on
N menu key, select "Call Pop Up On" or "Call Pop Up Off" us-
i.
Smith Michael 3:16
Information about current call
100168
Y Jane Fonda
Display
1. While talking to the first party confirm the entry "Display" using the key.
2. From the menu that appears, select an action for dealing with the sec­ond party:
– Consultation Æ page 39 – Take call Æ page 60 – Start conference Æ page 64 – Start transfer Æ page 40 – Phonebook Æ page 52 – Put the call on hold –Quit and return
Pop up window with caller ID for incoming call
Show menu
i
30
Getting to know your OpenStage phone

Audio accessories

Press the N menu key and select entry Audio Zubehör using the 5-
way navigator.
• "schnurloses Headset Aus" or
• "schnurloses Headset Ein" or
• "Konferenzeinrichtung Aus" or
• "Konferenzeinrichtung Ein"
and confirm using i.
Audio Zubehör
schnurloses Headset Aus
Konferenzeinrichtung Aus
Set the following options accordingly:
31

Basic functions

Step by Step
Basic functions
Please read the introductory chapter "Getting to know your OpenStage phone" Æ page 12 care- fully before performing any of the steps de­scribed here on your phone.

Answering a call

Your OpenStage phone rings with the tone signal set when an incoming call is received. The call is also visu­ally signaled on the call display.
• When you receive an internal call, your telephone rings once every four seconds (single-tone se­quence).
• When you receive an external call, your telephone rings twice in rapid succession every four seconds (dual-tone sequence).
• When you receive a call from the entrance tele­phone, your telephone rings three times in rapid succession every four seconds (triple-tone se­quence).
• If a call is waiting, you hear a short tone (beep) every six seconds.
Your service personnel can adjust the ring ca­dence for external and internal calls for you. In other words, different ring cadences can be set for different internal callers.
If transmitted, calling party information (name, phone number) appears on the graphic display.
An incoming call will interrupt any ongoing tele­phone setting operations.

Answering a call via the handset

The phone is ringing. The caller appears on the screen.
^ Lift the handset.
+ or - Set the call volume. Keep pressing the key until the de-
if nec.
sired volume is set.
32
Step by Step
Answer
if nec. + or - Set the call volume. Keep pressing the key until the de-
Basic functions

Answering a call via the loudspeaker (speakerphone mode)

Suggestions for using speakerphone mode
• Tell the other party that you are using speakerphone mode.
• The speakerphone works bests at a low receiving volume.
• The ideal distance between the user and the tele­phone set in speakerphone mode is about 50 cm (approx. 20 inches).
The phone is ringing. The caller appears on the screen.
n Press the key shown. The LED lights up.
or
Confirm. The speakerphone function is activated.
sired volume is set.
Ending a call
n Press the key shown. The LED goes out.
or
s Press the key shown.

Accepting a call via the headset

Prerequisite: A headset is connected.
The phone rings. The
o Press the key shown.
if nec.
+ or - Set the call volume.
Make sure your headset port is set up properly .
o key flashes.
33
Basic functions
Step by Step
if nec.
if nec.

Switching to speakerphone mode

Prerequisite: You are conducting a call via the handset.
n \ Hold down the key and replace the handset. Then re-
lease the key.
+ or - Set the call volume. Keep pressing the key until the de-
sired volume is set.
U.S. mode
If the country setting is set to U.S. (ask the service per­sonnel), you do not have to hold down the loudspeaker key when replacing the handset to switch to speaker­phone mode.
n Press the key shown.
] Replace the handset. Proceed with your call.
+ or - Set the call volume. Keep pressing the key until the de-
sired volume is set.

Switching to the handset

Prerequisite: You are engaged in a call in speakerphone mode.
^ Lift the handset.
n The LED key goes out.
[ Proceed with your call.

Open listening during a call

You can let other people in the room join in on the call. Let the other party know that you have turned on the speaker.
Prerequisite: You are conducting a call via the handset.
Activating
n Press the key shown. The LED lights up.
Deactivating
n Press the key shown. The LED goes out.
34
Step by Step
Basic functions

Making calls

Off-hook dialing

^ Lift the handset.
j Internal calls: Enter the station number.
External calls: Enter the external code and the station number.
The called party does not answer or is busy
\ Replace the handset.

On-hook dialing

j Internal calls: Enter the station number.
External calls: Enter the external code and the station number.
Your system may also be programmed so that you have to press the Internal key before you dial an internal number. To call an external party, you have to enter an ex­ternal code before dialing the party’s telephone number (Prime Line is not active; contact your service personnel).
The other party answers with speaker
^ Lift the handset.
or On-hook dialing: Speakerphone mode.
The called party does not answer or is busy
n Press the key shown. The LED goes out.
35
Basic functions
Step by Step

Dialing with the headset connected

Prerequisite: The headset is connected.
j internal: Enter the station number.
External calls: Enter the external code and the station number.
o The headset key lights up.
The connection is established as soon as your input is complete.
Make sure your headset port is set up properly .

Dialing with DDS keys

Prerequisite: You have saved a number on a DDS key
Æ page 77.
S Press the key with a saved number.
If the number is saved on the second layer, press the shift key first.
^ Lift the handset.
or
n Press the key shown.
You can press the DDS key during a call and au­tomatically initiate a callback Æ page 39.
36
Step by Step
Next
Call
Basic functions

Redialing a number

The last ten external telephone numbers dialed are stored automatically.
If this feature is configured (contact your service personnel), account codes entered are also saved Æ page 82.
You can redial them simply by pressing a key.
Displaying and dialing saved station numbers
, Press the key once to dial the last number dialed.
Press the key twice to dial the next to the last number dialed.
Press the key three times to dial the third-to-the-last number dialed.
or
Keep selecting and confirming the option shown until the phone number you want appears.
Select and confirm the option shown.
On a multi-line phone, the last number dialed on the primary line is always saved.
37
Basic functions
Step by Step
Reject call

Ending a call

\ Replace the handset.
or
s Press the key shown.

Rejecting calls

You can reject calls which you do not wish to take. The call is then signaled at another definable telephone (contact your service personnel).
The phone is ringing. The caller appears on the screen.
s Press the key shown.
or
Select and confirm the option shown.
If a call cannot be rejected, your telephone will continue to ring. The message "currently not possible" is dis­played (e.g. in the case of recalls).

Turning the microphone on and off

To prevent the other party from listening in while you consult with someone in your office, you can temporari­ly switch off the handset microphone or the handsfree microphone. You can also switch on the handsfree mi­crophone to answer an announcement via the tele­phone speaker (speaker call, Æ page 47).
Prerequisite: A connection is set up, the microphone is activated.
p Press the key shown. The LED lights up.
or
p Press the lit key. The LED goes out.
38
Step by Step
Consultation
Basic functions

Calling a second party (consultation)

You can call a second party while a call is in progress. The first party is placed on hold.
Confirm.
j Call the second party.
Return to the first party:
Return to held call
Quit and return
Toggle/Connect
Conference
Leave conference
Confirm.
or
select and confirm the option shown.

Switching to the held party (alternating)

Select and confirm the option shown.
Initiating a three-party conference
Select and confirm the option shown.
Joining calling parties from a conference
Select and confirm the option shown.
For more information on conferences, see Æ page 64.
39
Basic functions
Step by Step
Consultation
Transfer

Transferring a call

If the person you are speaking to wants to talk to anoth­er colleague of yours, you can transfer the call that col­league.
Confirm.
j Enter the number of the party to which you want to
transfer the call.
[ Announce the call, if necessary. \ Replace the handset.
or
[1]
Select and confirm the option shown
.
[1] "Differing display view in a HiPath 4000 environment (not for
HiPath 500)“
40
Æ page 127
Step by Step
Forwarding on
Basic functions

Call forwarding

Using variable call forwarding

You can immediately forward internal or external calls to different internal or external telephones (destinations). (External destinations require special configuration in the system.)
When call forwarding is active, a special dial tone sounds when you lift the handset.
If DID DTMF is active (contact your service per­sonnel), you can also forward calls to this desti­nation. Destinations: fax = 870, DID = 871, fax DID = 872.
The call forwarding key flashes if you are a call forwarding destination Æ page 17.
Special features must be taken into consider­ation if your telephone operates with HiPath 5000 (system networking via PC net­work) Æ page 117!
r Press the key shown.
or
c Open the idle menu Æ page 23.
Select and confirm the option shown.
1=all calls
2=external calls only
3=internal calls only
Save
Forwarding off
Confirm,
or
select and confirm the option shown,
or
select and confirm the option shown.
j Enter the destination number.
Confirm.
Deactivating call forwarding
r Press the key shown.
or
Select and confirm the option shown.
41
Basic functions
Step by Step
Destinations

Using call forwarding no reply (CFNR)

Calls that are not answered after three rings (=default, can be adjusted by service personnel) or that are re­ceived while another call is ongoing can be automatical­ly forwarded to a specified telephone.
N Open the Program/Service menu Æ page 28.
Confirm.
g
CFNR on
if nec. If a phone number is already entered:
Change
Save
N Open the Program/Service menu Æ page 28.
Destinations g
CFNR off
Delete
Exit
Select and confirm the option shown.
Confirm.
j Enter the destination number.
• Enter the internal station number for internal desti­nations
• Enter the external code and the external station number for external destinations
Confirm.
Deactivating call forwarding no reply
Confirm.
Select and confirm the option shown.
Confirm the option shown to deactivate and delete the forwarding destination.
or
Select and confirm to deactivate but not delete the for­warding destination.
If CFNR is activated, when you hang up, "CFNR:" appears briefly on the display.
42
Step by Step
Destinations
Basic functions

Call forwarding in the carrier network and forwarding multiple subscriber numbers (MSN) (not for U.S.)

If this function has been configured (contact your ser­vice personnel), you can forward calls to your assigned multiple subscriber number (MSN) (DID number) direct­ly within the carrier network. For example, you can forward your phone line to your home phone after business hours.
N Open the Program/Service menu Æ page 28.
Confirm.
g
Trunk FWD on
1=immediate
2=on no answer
3=on busy
Save
Trunk FWD off
Select and confirm the option shown.
Confirm,
or
select and confirm the option shown,
or
select and confirm the option shown.
j Enter your DID number. j Enter the destination number (without the external code).
Confirm.
Deactivating call forwarding
Select and confirm the option shown.
Confirm the displayed call forwarding type.
j Enter your DID number.
43
Basic functions
Step by Step
Callback

Using callback

You can request a callback if the internal station called is busy or if nobody answers. This also applies for external calls via ISDN exchanges. This feature saves you from having to make repeated attempts to reach the user. You receive a callback
• When the other party is no longer busy,
• When the user who did not answer has conducted another call.
When configured (contact your service person­nel), all callback requests are automatically delet­ed over night.

Storing a callback

Prerequisite: You have reached a busy line or no one answers.
Confirm.
Answer
44

Accepting a callback

Prerequisite: You have saved a callback.
Z Your telephone rings. "Callback: ..." appears on the dis-
play.
^ Lift the handset.
or
n Press the key shown. The LED lights up.
or
Select and confirm the option shown.
You hear a ring tone.
Step by Step
View callbacks
Basic functions

Viewing and deleting a stored callback

if nec. R Press the programmed sensor key "Callback".
or
c Open the idle menu Æ page 23.
Select and confirm the option shown
[1]
.
Next callback
Delete
Exit
Select and confirm to display additional entries.
Deleting a displayed entry
Confirm.
Ending retrieval
Select and confirm the option shown.
or
N Press the key shown. The LED goes out.
or
n Press the key shown. The LED goes out.
[1] "Differing display view in a HiPath 4000 environment (not for
HiPath 500)“
Æ page 127
45

Enhanced phone functions

Step by Step
answer
Enhanced phone functions

Answering calls

Accepting a call with the headset

Prerequisite: The headset is connected.
o The LED flashes when a call is received.
Press the key shown. The LED lights up.
or
Confirm the option shown.
Make sure your headset port is set up properly .
Ending a call
s Press the key shown.
or
More features g
Pickup - directed
Next
Accept call
46
o Press the key shown. The LED goes out.

Accepting a specific call for your colleague

You hear another telephone ring.
N Open the Program/Service menu Æ page 28.
Select and confirm the option shown.
[1]
.
if nec.
Select and confirm the option shown
The called party appears on the display.
Select and confirm until the name/number of the re­quired subscriber is displayed.
Confirm.
[1] "Differing display view in a HiPath 4000 environment (not for
HiPath 500)“
Æ page 127
Step by Step
Mute off
Enhanced phone functions
or
j If you know the number of the telephone that is ringing,
enter it directly.
or
T Press the flashing key.
Accepting a call in a team Æ page 114.

Using the speakerphone

A colleague addresses you directly over the speaker with a speaker call. You hear a tone before the an­nouncement. The other party’s name or station number appears on the screen.
You can conduct the call with the handset or in speaker­phone mode.
^ Lift the handset and answer the call.
or
Press the "OK" key to confirm your selection and answer the call.
or
HF answerback on
HF answerback off
p Press the key and answer the call.
If handsfree answerback is enabled (see below), you do not need to switch on the microphone ­you can answer directly. You can answer immedi­ately in speakerphone mode. If handsfree answerback is disabled (default set­ting), follow the procedure described above. Pla­cing a speaker call to a colleague Æ page 56.
Enabling and disabling handsfree answerback
c Open the idle menu Æ page 23.
Select and confirm the option shown,
or
Select and confirm the option shown.
47
Enhanced phone functions
Step by Step

Answering calls from the entrance telephone and opening the door

If an entrance telephone has been programmed, you can use your telephone to speak to someone at the en­trance telephone and to activate a door opener. If you have the proper authorization (contact your ser­vice personnel), you can activate the door opener, en- abling visitors to open the door themselves by entering a 5-digit code (using a DTMF transmitter or installed keypad).
Speaking to visitors via the entrance telephone
Prerequisite: Your telephone rings.
^ Lift the handset within thirty seconds. You are connect-
ed to the entrance telephone immediately.
or
^ Lift the handset after more than thirty seconds.
j Dial the entrance telephone number.
Open door
More features g
Open door
48
Opening the door from your telephone during a call from the entrance telephone
Confirm.
Opening the door from your telephone without calling the entrance telephone
N Open the Program/Service menu Æ page 28.
Select and confirm the option shown.
Select and confirm the option shown.
j Dial the entrance telephone number.
Special features must be taken into consider­ation if your telephone operates with HiPath 5000 (system networking via PC net­work) Æ page 117!
Step by Step
Feature Settings
Enhanced phone functions
Opening the door with a code (at the door)
j After ringing the bell, enter the five-digit code (using the
keypad or a DTMF transmitter). Depending on how the door opener has been programmed, a doorbell call sig­nal may or may not be forwarded.
Activating the door opener
N Open the Program/Service menu Æ page 28.
Select and confirm the option shown.
g
Door opener on
3=change password
1=enable with ring
2=enable w/o ring
N Open the Program/Service menu Æ page 28.
Feature Settings g
Door opener off
Select and confirm the option shown.
j Dial the entrance telephone number. j Enter the five-digit code. Default code = "00000".
or
Select the displayed function and press the "OK" dialog key to change the code.
Select and confirm the option shown.
or
You can also open the door without a doorbell ring.
Deactivating the door opener
Select and confirm the option shown.
Select and confirm the option shown.

Accepting a call from an answering machine

If an answering machine is connected to your system (ask the responsible technician) and you have pro­grammed the answering machine’s internal number on a key Æ page 72, you can accept the call from the an­swering machine.
R The LED lights up. Press the key shown.
49
Enhanced phone functions
Step by Step

Making calls

En-bloc sending/correcting numbers

You can enter the number without the number being di­aled straight away. This means that you can correct the number if necessary. The station number is only dialed at your specific re­quest.
Prerequisite: You have activated "Call preparation" Æ page 29.
j Internal calls: Enter the station number.
External calls: Enter the external code and the station number.
Dialing entered/displayed numbers
^ Lift the handset.
or
Please dial
Cancel
50
Confirm.
Correcting numbers entered
A station number can only be corrected as it is being entered. Station numbers stored for num­ber redial, for example, cannot be corrected.
a Press.
The last digit entered in each case is deleted.
j Enter the required digit(s).
Canceling en-bloc sending
Select and confirm the option shown.
or
n Press the key shown. The LED goes out.
or
s Press the key shown.
Step by Step
Caller list
Enhanced phone functions

Using the caller list

Detailed information, as well as a sample display entry are provided on Æ page 27.
Retrieving the caller list
Prerequisite: Service personnel has set up a caller list
for your telephone.
c Open the idle menu Æ page 23.
Confirm the option shown
[1]
.
3x: Dalai Lama g
Previous menu
Next
Call
Delete
The most recent entry is displayed on the screen.
bd To view other calls, confirm each subsequent display.
Ending retrieval
Select and confirm the option shown.
or
N Press the key shown. The LED goes out.
or
n Press the key shown. The LED goes out.
Detailed view of a call
Prerequisite: You have retrieved the caller list and the
selected entry is displayed.
c Press to view detailed information, see the example on
Æ page 27.
Select and confirm the option shown for a detailed view of further entries.
An advisory tone marks the end of the list.
Dialing a station number from the caller list
Prerequisite: You are viewing detailed information on
an entry.
Confirm.
Removing an entry from the caller list
Prerequisite: You are viewing the detailed view of a call.
Select and confirm the option shown.
[1] "Differing display view in a HiPath 4000 environment (not for
HiPath 500)“
Æ page 127
51
Enhanced phone functions
Step by Step
Directory
1=internal
+ or - Press the relevant key to select the next/previous entry
Scroll Next
Scroll Previous

Dialing a number from the internal directory

The internal directory contains all station numbers and system speed-dial numbers assigned to a name. Con­tact your service personnel to find out if one was con­figured for your system.
Prerequisite: Names have been assigned to the station numbers stored in the system.
^ Lift the handset.
or
n Press the key shown. The LED lights up.
or
c Open the idle menu Æ page 23.
Confirm.
if nec. If several directories have been configured (not for
HiPath 500):
Confirm.
The first entry is displayed on the screen.
or
select and confirm the option shown to see the next eight entries in the list
or
select and confirm the option shown to see the previ­ous eight entries in the list.
or
j Enter the name you want to find, or just the first few let-
ters, using the alphanumeric keypad Æ page 20.
The entry you wish to dial appears on the screen
Call
52
Select and confirm the option shown.
Step by Step
Directory
2=LDAP
Delete Character
Enhanced phone functions

Using the LDAP directory (not for HiPath 500)

If configured (ask your service personnel), you can search for directory data in the LDAP database and dial the number of any subscriber you find there.
Prerequisite: The LDAP search feature has been con­figured in the system.
^ Lift the handset.
or
n Press the key shown. The LED lights up.
or
c Open the idle menu Æ page 23.
Confirm.
if nec. If several directories have been configured:
Select and confirm the option shown.
j Enter the name you wish to search for using the keypad
Æ page 20 (max. 16 characters). You can enter an incomplete name, e.g. "mei" for "Mei­er".
if nec. If configured (ask your service personnel), you can also
search for surname and first name. To separate sur­name and first name by a space, enter "0". You can enter incomplete names, e.g. "mei p" for "Meier Peter".
if nec.
Select and confirm each letter to be deleted. The last letter entered is deleted.
Search
In large databases, the results of the search may be incomplete if too few characters are entered Æ page 54.
Confirm. The name is searched for. This may take a few seconds.
53
Enhanced phone functions
Step by Step
Call
+ or - Press,
Scroll Next
Scroll Previous
The result is displayed
If only one name is found, it is displayed.
Confirm.
If several names are found (max. 50), the first name is displayed.
or
select and confirm the option shown,
or
select and confirm the option shown.
Call
Modify search
Show matches
Modify search
Select and confirm the option shown.
If no name is found
If your search does not yield any name corresponding to your query, you can extend the range of the search, e.g. by deleting characters.
Select and confirm the option shown. For further procedure, see above.
If too many names are found
If more than the maximum of 50 names are found cor­responding to your query, only an incomplete list of re­sults can be displayed.
You can view these results, select any of the names, or change the search string (e.g. narrow the search by en­tering more characters).
In this case it is advisable to narrow down the search so that all corresponding names can be displayed.
Confirm, to view the incomplete list. For further procedure, see above.
or Narrow the search down.
Select and confirm, in order to change the search string. For further procedure, see above.
54
Step by Step
Use speed dialing
Enhanced phone functions

Making calls using system speed-dial numbers

Prerequisite: You know the system speed-dial num­bers (consult your service personnel).
N Open the Program/Service menu Æ page 28.
Select and confirm the option shown
[1]
.
j Enter a three-digit speed-dial number.
if nec. Suffix-dialing
j If necessary, you can suffix-dial additional digits
(for example, the user’s extension) at the end of the saved station number. If this feature is configured, a suffix is automatically di­aled (for example, "0" for the exchange) if no entries are made within 4 or 5 seconds.

Dialing with speed-dial keys

Prerequisite: You have configured speed-dial keys
Æ page 55.
N Open the Program/Service menu Æ page 28.
Use speed dialing
) Press the key shown.
N Open the Program/Service menu Æ page 28.
Destinations g
Change Speed Dial
) Press the key shown.
Select and confirm the option shown
[1]
.
j Press the required speed-dial key.
Configure a speed-dial key
You can program the keys ten frequently used phone numbers.
Confirm.
Select and confirm the option shown
[1] "Differing display view in a HiPath 4000 environment (not for
HiPath 500)“
Æ page 127
0 to 9 with
[1]
.
55
Enhanced phone functions
Step by Step
Change
Save
previous
Next
Change
Delete
Exit
j Press the required speed-dial key. If the key is already in
use, the programmed phone number appears on the screen.
Confirm.
j First enter the external code and then the external sta-
tion number.
Confirm.
or If you make a mistake:
Select and confirm the option shown. This deletes all entered digits.
Confirm.
or
Select and confirm the option shown.
or
Select and confirm the option shown.
or
Select and confirm the option shown.
Calls g
Speaker call
56

Talking to your colleague with a speaker call

You can make a loudspeaker announcement through a loudspeaker if connected (ask your service personnel), or to an internal user with a system telephone without any action on their part.
N Open the Program/Service menu Æ page 28.
Select and confirm the option shown.
[1]
Select and confirm the option shown
j Enter the station number.
Responding to a speaker call Æ page 47.
[1] "Differing display view in a HiPath 4000 environment (not for
HiPath 500)“
Æ page 127
.
Step by Step
)945 Enter the code.
Enhanced phone functions

Talking to your colleague with discreet calling (not for HiPath 500)

If this function has been configured (ask your service personnel), you can join an ongoing call conducted by an internal user at a system telephone with display. You can listen in unnoticed and speak to the internal user without being overheard by the other party (dis­creet calling).
^ Lift the handset.
j Enter your internal station number.
Your service personnel can protect your tele­phone against discreet calling.

Automatic connection setup (hotline)

If this function is configured (contact your service per­sonnel), the system automatically sets up a connection to a preset internal or external destination.
^ Lift the handset.
Depending on the setting, the connection is either set up immediately or only after a preset period of time ( hotline after a timeout).
Reserve trunk

Reserving a trunk

If configured (ask your service personnel), you can re­serve an occupied trunk for yourself. When the line is free, you receive a call and a note on the display.
Prerequisite: "Currently busy" appears on the display.
Confirm.
Reserved line is free:
Your telephone rings and the display shows "Trunk is free".
^ Lift the handset. You will hear the dial tone.
j Enter the external phone number.
57
Enhanced phone functions
Step by Step
Calls

Assigning a station number (not for U.S.)

If this function has been configured (contact your ser­vice personnel), you can selectively assign a specific number (DID number) to your telephone before making an external call. The assigned number then appears on the called party’s display.
N Open the Program/Service menu Æ page 28.
Select and confirm the option shown.
Rufnr. zuweisen
Confirm
[1]
.
j Enter the DID number you wish to use. j Dial the external number.

Associated dialing/dialing aid

If this function has been configured (contact your ser­vice personnel), you can use a dialing aid to dial num­bers and set up calls for your telephone. The operating procedure depends on whether the dial­ing aid is connected to the S0 bus or the a/b (T/R) port.
You can also use your system telephone as a dialing aid for other telephones.
Dialing aid on the S
On the PC, select a destination and start dialing.
^ The speaker on your telephone is switched on. Lift the
handset when the other party answers.
Dialing aid at the a/b (T/R) port:
On the PC, select a destination and start dialing.
"Lift the handset" appears on the PC screen.
^ Lift the handset.
Dialing aid from your telephone for another tele­phone:
bus:
0
Associated dial
58
N Open the Program/Service menu Æ page 28.
Select and confirm the option shown.
j Enter the internal station number ("Dial for:").
[1] "Differing display view in a HiPath 4000 environment (not for
HiPath 500)“
Æ page 127
Step by Step
Enter the number you wish to dial.
j
Enhanced phone functions
59
Enhanced phone functions
Step by Step

During a call

Using call waiting (second call)

Callers can still reach you while you are engaged in an­other call. A signal alerts you to the waiting call. You can ignore or accept the second call. When you accept the waiting call, you can either end the first call or place it on hold and resume the call later on. You can block the second call or the signal tone (Æ page 61).
Prerequisite: You are engaged in a phone call and hear a tone (every six seconds). When the function "Call pop up" is activated, a notification window appears Æ page 30.
Ending the first call and answering the waiting call:
\ Replace the handset. Your telephone rings. ^ Answer the second call. Lift the handset.
Call waiting
Quit and return
60
Placing the first call on hold and answering the second call:
Select and confirm the option shown.
You are immediately connected to the second caller. The first party is placed on hold.
Ending the second call and resuming the first one:
Confirm.
or
\ Replace the handset. "Recall" appears on the display. ^ Lift the handset.
You are reconnected with the first party.
Step by Step
Call wait.trm.off
Call wait.term.on
Waiting tone on
Enhanced phone functions

Preventing and allowing call waiting (automatic camp-on)

If this function has been configured (ask your service personnel), you can prevent or allow a second call Æ page 60 from being signaled by automatic camp-on during an ongoing call.
N Open the Program/Service menu Æ page 28.
Select and confirm the option shown
or
select and confirm the option shown.
[1]
,

Turning the call waiting tone on and off

You can suppress the call waiting tone (every six sec­onds) for external calls. A one-time special dial tone then alerts you to the waiting call.
Activating the call waiting tone
c Open the idle menu Æ page 23.
Select and confirm the option shown.
Waiting tone off
Save number
Deactivating the call waiting tone
c Open the idle menu Æ page 23.
Select and confirm the option shown.

Saving a number

You can save your call partner’s station number for sub­sequent redialing from the caller list Æ page 51.
Prerequisite: You are on a call or an external station is being called.
Confirm.
[1] "Differing display view in a HiPath 4000 environment (not for
HiPath 500)“
Æ page 127
61
Enhanced phone functions
Step by Step
Calls g

Parking a call

You can park up to ten calls, either internal, external, or both. Parked calls can be displayed on and picked up from another telephone. This feature is useful if you want to continue a call at another phone.
Prerequisite: You are conducting a call.
N Open the Program/Service menu Æ page 28.
Select and confirm the option shown.
Park a call
0 ... 9 Enter the number of the park slot (0 - 9) and make a note
N Open the Program/Service menu Æ page 28.
Calls g
Retrieve call
0 ... 9 Enter the park slot number you noted earlier.
Select and confirm the option shown.
of it. If the park slot number you entered is not dis­played, it is already in use; enter another one.
Retrieving a parked call
Prerequisite: One or more calls have been parked. The
phone is idle.
Select and confirm the option shown.
Select and confirm the option shown
If the park slot number you enter is not in use, you can­not retrieve the call.
If a parked call is not picked up, after a specific pe­riod of time the call is returned to the telephone from where it was parked (recall).
[1]
.
[1] "Differing display view in a HiPath 4000 environment (not for
HiPath 500)“
62
Æ page 127
Step by Step
Held on line: 801
Retrieve line
Enhanced phone functions

Holding external calls

If you have programmed a hold key on your phone Æ page 72, you can put external calls on hold. Then all other stations can accept the call on the as­signed trunk.
S Press the "Hold" key.
The message of the relevant trunk appears (e.g. 801) and note the trunk number. If available, the LED of the assigned trunk key flashes slowly.
if nec.
\ or s Replace the handset or press the key shown.
Depending on the configuration, this may be necessary so other members can also pick up the call on hold.
Accepting call on hold
Prerequisite: One or more calls are on hold. The phone
is idle.
N Open the Program/Service menu Æ page 28.
Select and confirm the option shown.
or
S If the "Retrieve" Æ page 72 key is available, press it.
j Enter the noted trunk number.
or
T If there is a "Line:" key available for the relevant trunk,
this flashes slowly. Press the key shown.
63
Enhanced phone functions
Step by Step
Start conference
Conference
Return to held call

Conducting a conference

In a conference call, you can talk to as many as four oth­er parties at the same time. These may be internal or external users.
You can only add parties to or remove them from a conference if you initiated the conference.
j Call the first party.
Select and confirm the option shown.
j Call the second party. Announce the conference.
Select and confirm the option shown.
A tone sounds every 30 seconds to indicate that a con­ference is in progress.
If the second party does not answer
Confirm.
Adding up to five parties to a conference
Conference g
Add party
Conference
View conf parties?
Next?
Exit list?
23189 Coco g
Remove party
64
Confirm.
Confirm.
j Call the new party. Announce the conference.
Select and confirm the option shown.
Viewing the conference parties
Select and confirm the option shown. The first party is displayed.
To display other parties, confirm each subsequent display.
To exit the list: Select and confirm the option shown.
Removing parties from the conference
You are connected to a conference and wish to discon­nect one of the participants.
Select and confirm the party you want.
Confirm the option shown.
Step by Step
Conference g
Enhanced phone functions
Leaving a conference
Confirm.
Leave conference
Conference g
End conference
Conference g
Drop last conf. party
Select and confirm the option shown.
or
\ Replace the handset, if this feature is configured (con-
tact your service personnel).
Ending a conference
Confirm.
Select and confirm the option shown.
or
\ Replace the handset, if this feature is configured (con-
tact your service personnel).
Removing the ISDN central office party from the conference
Confirm.
Select and confirm the option shown.

Activating tone dialing/DTMF suffix-dialing

You can transmit dual-tone multifrequency (DTMF) sig­nals to control devices such as an answering machine or automatic information system.
N Open the Program/Service menu Æ page 28.
Calls g
DTMF dialing
Select and confirm the option shown.
Select and confirm the option shown
[1]
.
j You can use the keys 0 through 9, ) and
to transmit DTMF signals.
(
[1] "Differing display view in a HiPath 4000 environment (not for
HiPath 500)“
Æ page 127
65
Enhanced phone functions
Step by Step
Ending the call also deactivates DTMF suffix dial­ing. Your system may be configured so that you can start DTMF suffix-dialing immediately after set­ting up a connection.
66
Step by Step
Enhanced phone functions

Recording a call

If configured (contact your service personnel for de­tails), you can record an active call.
Prerequisite: You are on a call, the "Recording" key is configured Æ page 72.
S Press the "Recording" key. The LED lights up.
You and the other party hear an announcement that re­cording has started and as long as recording is still run­ning, you hear an acoustic signal approx. every 15 sec­onds.
During recording, it is not possible to add further call parties.
Stopping recording
R Press the "Recording" key which lights up. The LED
goes out.
Listening to a recording
Playback of the recording depends on the voice record­ing system used (see the associated user guide).
67
Enhanced phone functions
Step by Step
Consultation
Speaker call
Transfer

Transferring a call after a speaker call announcement in a group

If this function has been configured (contact your ser­vice personnel), you can use a speaker call (announce­ment, Æ page 112) to announce a call in progress to a group of users Æ page 56. After a member of the group has accepted the call re­quest, you can transfer the waiting party.
Prerequisite: You are conducting a call.
Confirm. The other party is placed on hold.
c Press the key shown.
Select and confirm the option shown.
j Enter the group’s station number.
[ Announce the call.
When a member of the group accepts the call Æ page 47, you are connected to this party.
\ Replace the handset.
or
Select and confirm the option shown
[1]
.
If the connection between the two other parties is not established within 45 seconds, the call from the first part returns to you (recall).
[1] "Differing display view in a HiPath 4000 environment (not for
HiPath 500)“
68
Æ page 127
Step by Step
N Open the Program/Service menu Æ page 28.
Calls g
Trunk flash
Enhanced phone functions

Send trunk flash (not for HiPath 500)

To activate ISDN-type services and features through the network carrier’s analog trunks or those of other com­munications platforms (such as "consultation hold"), you must send a signal to the trunks before dialing the ser­vice code or telephone number.
Prerequisite: You have set up an external connection.
Select and confirm the option shown.
Select and confirm the option shown
j Enter the service code and/or telephone number.
[1]
.
[1] "Differing display view in a HiPath 4000 environment (not for
HiPath 500)“
Æ page 127
69
Enhanced phone functions
Step by Step
Camp-on
Override

If you cannot reach a destination

Call waiting (camp-on)

Prerequisite: You have dialed an internal number and hear a busy signal. It is important that you reach the called party.
Wait (approx. 5 seconds) until "Camp-on" appears on the display and the busy tone is followed by the ring tone.
The called party can then respond Æ page 60.
The called party can prevent automatic call wait­ing Æ page 61.
If this feature is configured (contact your service personnel), you will hear the ring tone and the message "Camp-on" is immediately displayed.
Busy override – joining a call in progress
This function is only available if it has been configured by the service technician (contact your service person­nel).
Prerequisite: You have dialed an internal number and hear a busy signal. It is important that you reach the called party.
Select and confirm the option shown.
The called party and person to whom this party is talk­ing hear an alerting tone every two seconds. If the called party has a system telephone with display, the following appears on the screen: "Override: (Num­ber or name)".
You can now start talking.
70
Step by Step
Night answer on
Enhanced phone functions

Using night answer

When night answer mode is active, for example during a lunch break or after office hours, all external calls are immediately forwarded to a specific internal telephone (night station). The night station can be defined by ser­vice personnel ( standard night answer service) or by you ( temporary night answer service).
Special features must be taken into consider­ation if your telephone operates with HiPath 5000 (system networking via PC net­work) Æ page 119!
Activating
Select and confirm the option shown.
*=default
Save
Night answer off
Press the "OK" dialog key to confirm ( standard night an­swer service).
or
j Enter the destination number ( temporary night answer
service).
Confirm.
Deactivating
Select and confirm the option shown.
Service personnel can also configure an "automatic night answer service". The automatic night answer ser­vice activates at specific times for your telephone de­pending on how it is programmed. You can deactivate the automatic night answer service or replace it with a night answer service you configured (see above).
71
Enhanced phone functions
Step by Step
Assign telephony function
Prog. feature key
Change key

Programming a sensor key

You can program frequently used functions, station numbers or procedures on your OpenStage 40 T’s sen­sor keys.

Configuring function keys

See also Æ page 19.
A list of all available functions is displayed, see the overview Æ page 73.
Example: Programming the Shift key
S Hold down the key shown.
Confirm the option shown.
or
N Open the Program/Service menu Æ page 28.
Select and confirm the option shown.
S Press the key shown.
Confirm.
More features g
Shift Key
Save incomplete
Exit
Another key
72
Select and confirm the option shown.
Confirm.
if nec.
Select and confirm the option shown.
Some functions (e.g. with "Call forwarding") cannot be saved completely. This means that when later initiating the function by pressing the button, further inputs are required.
Confirm.
or
Select and confirm the option shown.
The label appears automatically and cannot be altered.
The LED displays Æ page 19 and Æ page 73 show the status of the function.
Step by Step
Enhanced phone functions

Overview of functions

The functions are split into the following menus:
• Destinations
• Feature Settings
• PIN and Authorization
• Calls
More features
The available functions depend on your configu­ration. If a function is missing, contact your ser­vice personnel.
Saved function LED messages
Call forwarding, Forwarding - trunk, Forward Line, Night answer, Do not disturb, Telephone lock, Advi­sory message, Ringer cutoff, HF answerback on/off, Join/leave group, Caller ID suppression, Call wait.term., Waiting tone off, Ring Transfer, Recor­ding, Door opener on/off, Control Relay (only for HiPath 3000), Ringing group on, Shift Key, UCD (Available on/off, Work on/off), Night answer on/off, MULAP Privacy Release:
S Saved function is not activated. R Saved function is activated.
Callback:
S You have no entry for callback. R You have an entry for callback.
Repdial key (Internal), Direct station select:
S Party not on a call. R Party is on a call or has activated DND. T Flashing quickly - I’m being called, please accept.
Flashing slowly - another party is being called and has not yet answered.
Call key, General call key, Trunk key, MULAP Key, Temporary MSN:
S No call via corresponding trunk. R Active call via the corresponding trunk.
T Flashing quickly - call on the relevant trunk, call pickup
is possible by pressing the sensor key. Flashing slowly - a call is placed on hold on the relevant trunk.
73
Enhanced phone functions
Step by Step
Tr u nk g r o up k e y :
S At least one trunk is free. R All lines in this trunk group are occupied.
View call charges:
S No chargeable calls have been set up since the last
check.
R Chargeable calls have been set up since the last check.
Call forwarding, Forward Line:
T Flashing slowly - your line is a call forwarding destina-
tion.
Fax details:
S No fax received or no message on the answering ma-
chine.
R Fax received or message on the answering machine.
View number of calls:
S No waiting callers. T Flashing quickly - callers waiting (certain number is ex-
ceeded). Flashing quickly - callers waiting (certain number is reached).
Data I/O Service:
S No connection to an application. R Active connection to an application.
T Flashing slowly, connection to an application is tempo-
rarily interrupted.
The following functions programmed on keys do not have a LED function:
Repdial key (external), Procedure key, Trace call, Speed dial, Clear, Lock all phones, Send message, Directory (1=internal, 2=LDAP (not for HiPath 500), Call waiting, Toggle/Connect, Conference, Speaker call, Retrieve line, Reserve trunk, Release trunk, Temporary Phone, Override, Park a call, Pickup - directed, Pickup - group, Account code, Show call charges, Page (not for HiPath 500), Answer page, Timed reminder, Open door, DTMF dialing, Recall-key, Room monitor, Hold key, Con­sult internal, Consultation, Associated dial, Associated serv., Tel. data service, Relocate, Discreet Call (not for HiPath 500).
74
Step by Step
Assign telephony function
Prog. feature key
Change key
Enhanced phone functions

Programming a procedure key

Numbers and functions which require further input, i.e. which contain several operating steps, can be saved on a key on your telephone. The relevant service personnel must be granted appropriate authorization
For example the function "Associated dial" Æ page 58 together with the required input (number of the phone to for which the call should be made and the number to be dialed) can be saved on a sensor key. Numbers which require further input can also be saved.
S Hold down the key shown.
Confirm the option shown.
or
N Open the Program/Service menu Æ page 28.
Select and confirm the option shown.
S Press the key shown.
Confirm.
More features g
Procedure key
Select and confirm the option shown.
Select and confirm the option shown.
j Enter procedure. Example: *67 231 123456 *67 Code for associated dial 231 Number of the phone to for which the call should be
made
12345 the number to be called.
if nec.
S Press "Pause" to enter pauses (a "P" appears on the dis-
play).
Save
previous
Exit
Confirm.
or If you make a mistake:
Select and confirm the option shown. This deletes all entered digits.
Confirm.
75
Enhanced phone functions
Step by Step
Another key
or
Select and confirm the option shown.
Select the saved procedure by pressing the key. Procedures with activatable/deactivatable func­tions are activated with one press of the button and deactivated with the next.
You can press the procedure key during a call to automatically send the saved digits as DTMF sig­nals Æ page 65. For display messages when saving procedures, see Æ page 128.
76
Step by Step
Assign telephony function
Prog. feature key
Change key
Next layer
Enhanced phone functions

Configuring repdial keys

You can also program internal and external station num­bers on the second level. The LED function is not avail­able for internal station numbers on the second level. To program the second level, you must program a "Shift" key Æ page 72.
See also Æ page 19.
S Hold down the key shown.
Confirm the option shown.
or
N Open the Program/Service menu Æ page 28.
Select and confirm the option shown.
S Press the key shown.
Confirm.
if nec.
Select and confirm the option shown.
Destinations g
Repdial key
Exit
Another key
Key label
Confirm.
Confirm.
j Enter the station number.
If you make a mistake:
a Press. This deletes all entered digits.
Confirm.
or
Select and confirm the option shown.
or
Select and confirm to assign a label Æ page 78.
You dial the saved number by pressing the key Æ page 36.
You can also save a number during a call.
77
Enhanced phone functions
Step by Step
Assign telephony function
Prog. feature key

Changing the label

The label set when a repdial key was programmed can
also be subsequently changed.
You cannot change the labels on function keys.
Changing the label
S Hold down the key shown.
Confirm the option shown.
or
N Open the Program/Service menu Æ page 28.
Select and confirm the option shown.
S Press the required key.
if nec.
+=Next layer
Key label
Change
Default label
Save
previous
Exit
Select and confirm the option shown.
Select and confirm the option shown.
Confirm.
j Enter text via the keypad (max. 12 characters)
Æ page 21.
Select and confirm to reset to the default label.
Confirm to apply the changes.
or
Select and confirm to reject the changes made.
Confirm.
Adapt the contrast of the key label to your sur­roundings Æ page 123.
78
Step by Step
Clear key
Enhanced phone functions

Deleting sensor key programming

L
Deleting a function/phone number/label
S Press and hold the required sensor key.
Select and confirm the option shown.
79

Displaying and assigning call charges

Step by Step
Displaying and assigning call
charges

Displaying call charges (not for U.S.)

For the current call
Call charges are shown by default on the display when
a call ends.
If you want to display call charges as they occur during
a chargeable call, your service personnel must request
this option from the network operator.
Call charge display must be requested from the net-
work operator and configured by the relevant service
personnel.
Depending on the setting, call charges are displayed
during or after a call.
Depending on the network operator, free external calls
are also displayed. The message "Free of Charge" ap-
pears on the screen either before or during the call.
If the cost indication facility has not been installed, the
display will show the dialed number and/or the length of
the telephone call.
More features g
Show call charges
80
If a call is forwarded, call charges are assigned to the destination of the call transfer operation.
For all calls and for the last call
Connection charges for the last chargeable call made
are displayed first. After five seconds, the accumulated
connection charge (total) is displayed.
N Open the Program/Service menu Æ page 28.
Select and confirm the option shown.
Select and confirm the option shown
[1] "Differing display view in a HiPath 4000 environment (not for
HiPath 500)“
Æ page 127
[1]
.
Step by Step
Next
Displaying and assigning call charges

Displaying call charges for another telephone (not for U.S.)

If configured (contact your service personnel), you can also display and print chargeable calls for another phone (for instance for a pay phone).
Prerequisite: You have programmed the function "Show call charges" on a key Æ page 72.
The LED lights up to indicate that a you have conducted a chargeable call since the last time you viewed the charges.
S Press the "Call Charges" key. Chargeable calls are dis-
played.
Press to display further chargeable calls.
Print
Clear
Addl information
Exit
Select and confirm the option shown,
or
select and confirm the option shown,
or
select and confirm the option shown,
or
select and confirm the option shown.
81
Displaying and assigning call charges
Step by Step
N Open the Program/Service menu Æ page 28.
Calls g

Dialing with call charge assignment

You can assign external calls to certain projects.
Prerequisite: Your service personnel have defined ac-
count codes for you.
Select and confirm the option shown.
Account code
#=Save
Select and confirm the option shown
j Enter the account code.
if nec. ( Press this key.
or
Confirm.
May be necessary, depending on configuration; contact
your service personnel.
j Enter the external phone number.
You can also enter the account code during a call.
[1]
.
[1] "Differing display view in a HiPath 4000 environment (not for
HiPath 500)“
82
Æ page 127
Step by Step
Ringer cutoff on
Ringer cutoff off

Privacy/security

Privacy/security

Turning ringer cutoff on and off

If you do not wish to take calls, you can activate the ring­er cutoff function. Calls are only identified by one ring signal, an indication on the display, and a key which has been programmed to flash (such as a trunk key).
Activating
c Open the idle menu Æ page 23.
Select and confirm the option shown
Deactivating
c Open the idle menu Æ page 23.
Confirm.

Activating/deactivating "Do not disturb"

[1]
.
DND on
DND off
If you do not wish to take calls, you can activate do not disturb. Internal callers hear the busy tone, external call­ers are connected to another phone, which you can specify (contact your service personnel).
Activating
c Open the idle menu Æ page 23.
Select and confirm the option shown.
Activating
c Open the idle menu Æ page 23.
Confirm.
When you lift the handset, you will hear a special tone (continuous buzzing) reminding you that "Do not disturb" is activated.
Authorized internal callers automatically override the DND feature after five seconds.
[1] "Differing display view in a HiPath 4000 environment (not for
HiPath 500)“
Æ page 127
83
Privacy/security
Step by Step
Suppress call ID
Restore caller ID

Caller ID suppression

You can prevent your station number or name from ap-
pearing on the displays of external parties you call. The
feature remains active until you deactivate it.
Activating
c Open the idle menu Æ page 23.
Select and confirm the option shown.
Deactivate
c Open the idle menu Æ page 23.
Select and confirm the option shown.
Your service personnel can activate/deactivate caller ID suppression for all phones.

Silent Monitor (not for HiPath 500)

When configured (ask responsible service personnel),
you can join in an on-going call conducted by an internal
user and monitor silently and unnoticed.
)944 Enter the code.
j Enter your internal station number.
84
Step by Step
Room monitor
Privacy/security

Monitoring a room

You can use a phone to monitor a room. This function must be enabled on the monitoring phone. When you call this phone, you can immediately hear what is happening in that room.
Activating the telephone to be monitored
N Open the Program/Service menu Æ page 28.
Select and confirm the option shown.
You can either leave the telephone in speakerphone mode or lift the handset and leave it directed towards the noise source.
Deactivating the telephone to be monitored
N Press the lit key. The LED goes out.
or
\ Replace the handset.
Monitoring the room
Trace call
j Enter the internal station number of the phone located
in the room that you wish to monitor.

Trace call: identifying anonymous callers (not for U.S.)

You can identify malicious external callers. You can record the caller’s phone number during a call or up to 30 seconds after a call. In this case, you should not hang up.
N Open the Program/Service menu Æ page 28.
Select and confirm the option shown.
If the trace is successful, the transmitted data is stored by your network operator. Contact your service personnel.
85
Privacy/security
Step by Step
Lock phone
Locking the telephone to prevent
unauthorized use
You can prevent unauthorized parties from using your
phone during your absence.
You can see whether the function is activated or deacti-
vated from the corresponding icon in the status bar on
the display Æ page 22.
Locking the phone
( Hold down the key shown.
or
c Open the idle menu Æ page 23.
Select and confirm the option shown.
j Enter code (telephone lock) Æ page 88.
The padlock icon appears on the status bar Æ page 22.
When the phone is locked, a special dial tone sounds when the handset is lifted. Within the system, users can make calls as normal.
Your phone can also be locked or unlocked by an authorized party Æ page 87.
Unlock phone
86
Unlocking the phone
( Hold down the key shown.
or
c Open the idle menu Æ page 23.
Select and confirm the option shown.
j Enter code (telephone lock) Æ page 88.
Step by Step
Lock all phones
*=lock phone
Privacy/security

Locking another telephone to prevent unauthorized use

If configured (contact your service personnel), you can lock and unlock other telephones against unauthorized access.
If a phone user locks his or her phone and forgets the personal lock code, you can use this function to unlock the phone.
N Open the Program/Service menu Æ page 28.
Select and confirm the option shown.
j Enter the internal station number of the phone you wish
to lock/unlock.
Confirm,
or
#=unlock phone
select and confirm the option shown.
87
Privacy/security
Step by Step
PIN and Authorization g

Saving your PIN

Enter the code to use the functions
• for protecting your phone against unauthorized use Æ page 86
• for using another telephone like your own Æ page 93
• Change number Æ page 93
You can save this code.
If you forget your code, contact your service per­sonnel to have the default code restored.
The default code is "00000".
N Open the Program/Service menu Æ page 28.
Select and confirm the option shown.
Change PIN
Confirm the option shown
[1]
.
j Enter the current five-digit PIN.
If you have not yet set a PIN, use "00000" the first time.
j Enter the new PIN. j Re-enter the new PIN.
[1] "Differing display view in a HiPath 4000 environment (not for
HiPath 500)“
Æ page 127
88
Step by Step
Timed reminder on
if nec.
One time only
Daily

More functions/services

More functions/services

Appointments function

You can configure your phone to call you to remind you about appointments Æ page 90. You must save the required call times. You can enter a single appointment that will take place in the next twen­ty-four hours or you can enter a daily recurring appoint­ment.

Saving appointments

N Open the Program/Service menu Æ page 28.
Select and confirm the option shown.
j Enter a 4-digit time, such as 0905 for 9.05 (= 9.05 a.m.)
or 1430 for 14.30 (= 2.30 p.m.).
2 or 7 If the selected language is "US English" Æ page 126,
you can enter the code 2 for "am" or 7 for "pm" (default = "am").
Confirm.
or
Select and confirm the option shown.
Save
Timed reminder off
Delete
Exit
Confirm.
Deleting and checking a saved appointment
N Press the key shown.
Select and confirm the option shown.
Confirm.
or
Select and confirm the option shown.
89
More functions/services
Step by Step
Reminder at 1200

Using timed reminders

Prerequisite: You have saved a reminder Æ page 89. The saved time arrives.
The phone is ringing. The appointment time is dis­played.
n Press key twice.
or
^ \ Lift the handset and replace it again.
If you do not answer the timed reminder, it is re­peated five times and then deleted.

Sending a message

You can send short text messages to individual stations or groups of stations with system telephones.

Creating and sending a message

Send message
0=Please callback
Enter message text
Send
90
c Open the idle menu Æ page 23.
Select and confirm the option shown.
j Enter the internal station number of the recipient or
group. Select predefined text (can be changed by service per­sonnel) and confirm.
or
0 ... 9 Enter the code directly.
The code is shown on your display with the correspond­ing message.
or
Select and confirm the option shown.
j Enter message (up to 24 characters) Æ page 20.
Confirm.
Transmitted text messages are saved as callback requests on system telephones with no display and on ISDN, pulse or tone dialing telephones.
Step by Step
View sent message
More functions/services
Displaying and deleting messages you have sent
Prerequisite: The recipient has not yet accepted a sent
message.
c Open the idle menu Æ page 23.
Select and confirm the option shown.
Message sent
Delete
Message sent
Time/date sent
Call sender
Delete
Confirm.
The text message is displayed.
Select and confirm the option shown.
The message is deleted.

Viewing and editing incoming messages

Pay attention to the notes on Æ page 26.
O The LED lights up. Press the key shown.
The sender’s caller ID appears in the first line on the dis­play, see the example on Æ page 26.
Confirm.
The text message appears on the display.
Viewing the transmission time
Confirm.
Calling the sender
Select and confirm the option shown.
Deleting messages
Select and confirm the option shown.
91
More functions/services
Step by Step
Advisory msg. on

Leaving an advisory message

You can leave messages/advisory messages on your phone’s display for internal callers that wish to contact you in your absence. When you receive a call, the message appears on the caller’s display.
c Open the idle menu Æ page 23.
Select and confirm the option shown.
0=Will return at:
Enter message text
Save
Advisory msg. off
Select predefined text (can be changed by service per­sonnel) and confirm.
or
0 ... 9 Enter the code directly.
The code is shown on your display with the correspond­ing message.
Predefined messages with a colon can be com­pleted by entering a digit.
or
Select and confirm the option shown.
j Enter message (up to 24 characters) Æ page 20.
Confirm.

Deleting advisory messages

c Open the idle menu Æ page 23.
Confirm.
or
R When the "Advisory message" is available Æ page 72,
the LED lights up. Press the key shown.
92
Step by Step
More functions/services

Displaying the number of waiting calls/ overload display

You can show the number of external waiting calls on the display if you programmed the "View number of calls" key Æ page 72.
R Press the " Calls in Q" key.
If the number of waiting calls exceeds a preset limit while you are engaged in another call (overload), the LED on the key lights up. Contact your service person­nel to find out the waiting call limit.
• LED off: There are no waiting calls.
• LED is flashing slowly: The set limit has been rea­ched.
• LED is flashing quickly: The limit has been exceeded (overload).

Using another telephone like your own for a call

PIN and Authorization
Temporar y P h o n e
Change PIN
Other parties can temporarily use your phone like their own for an outgoing call.
N Open the Program/Service menu Æ page 28.
Select and confirm the option shown.
g
Select and confirm the option shown.
[1]
.
j Enter the number of the other user. j Enter the other user’s code Æ page 88.
if nec.
If the other user has not set a PIN, he or she is prompt­ed to do so on his or her phone.
j Dial the external number.
This state is canceled as soon as the call is ended.
Your old and new telephone are the first telephones at each connection. The telephones are in idle state.
[1] "Differing display view in a HiPath 4000 environment (not for
HiPath 500)“
Æ page 127
93
More functions/services
Step by Step
Relocate
Complete relocate
The following procedure is carried out on the new phone.
N Open the Program/Service menu Æ page 28.
Select and confirm the option shown.
j Enter own station number. j Enter code (telephone lock) Æ page 88.
(Not necessary if you have not set a code.)
Confirm.
If you change numbers of different system phones, programmed keys are replaced with the default assignment. You can however connect your phone to a differ­ent port and then carry out the procedure.
94
Step by Step
More functions/services

Fax details and message on answering machine

If a fax or answering machine is connected to your sys­tem and you have assigned the "Fax details" function to a programmable key Æ page 72, the key lights up when a fax or a message has been received.
Deactivating signaling
R Press the flashing key "Fax service". The LED goes out.

Resetting services and functions (system-wide cancellation for a telephone)

A general reset procedure is available for initiated func­tions. The following functions are deleted, if enabled:
• Forwarding on
• Advisory msg. on
• Ringing group on
• Hunt group off
• Suppress call ID
• Call waiting tone off
• Do not disturb on
• Ringer cutoff on
• Received messages
• View callbacks
More features
Reset services
N Open the Program/Service menu Æ page 28.
Select and confirm the option shown.
g
Select and confirm the option shown
[1] "Differing display view in a HiPath 4000 environment (not for
HiPath 500)“
Æ page 127
[1]
.
95
More functions/services
Step by Step

Activating functions for another telephone

If configured (contact your service personnel), you can activate and deactivate the following functions for other phones (associated service):
• Do not disturb, code: *97/#97 Æ page 83
• Call forwarding, code
• Lock and unlock phone, code
66/#66 Æ page 86
• Ringing group
• Leave an advisory message,
• Group call,
• Reset services and functions,
• Control relays,
• Night answer,
• Timed reminders,
*
code *81/#81 Æ page 112
code
69/#69 Æ page 92
*
code
85/#85 Æ page 112
*
code #0 Æ page 95
code
90/#90 Æ page 121
*
code
44/#44 Æ page 71
*
code *46/#46 Æ page 89
11, *12, *13, #1 Æ page 41
*
Associated serv.
96
N Open the Program/Service menu Æ page 28.
Select and confirm the option shown.
j Enter the internal station number of the phone where
you wish to activate the function.
j Enter code (for example,
For any additional input, follow the instructions on your display.
97 for "Do not disturb on").
*
Step by Step
More functions/services

Using system functions from outside DISA (direct inward system access)

If configured (contact your service personnel), you can use an external phone like an internal station to set up an outgoing external connection via the system. You can also activate or deactivate the following system functions:
• Reset services and functions, code #0 Æ page 95
• Call forwarding, code
• Lock and unlock phone, code
66/#66 Æ page 86
• Save your PIN,
• Send a message,
• Leave an advisory message,
• Ringing group, code
• Group call, code
• Caller ID suppression,
• Camp-on tone, code
• Open door, code
• Release door opener, code
• Control relays, code
• Do not disturb, code
• Ringer cutoff, code
• Dial using speed dial, code
• Associated service, code
Prerequisite: Your phone supports tone dialing (DTMF) or you can switch your phone to tone dialing. The phone is not connected to the system.
*
code
93 Æ page 88
*
code *68/#68 Æ page 90
code
69/#69 Æ page 92
*
code
86/#86 Æ page 84
*
1/#1 Æ page 41
*
81/#81 Æ page 112
*
85/#85 Æ page 112
*
87/#87 Æ page 61
*
61 Æ page 48
*
*
*
98/#98 Æ page 83
*
89/#89 Æ page 49
*
90/#90 Æ page 101
97/#97 Æ page 83
7 Æ page 55
*
83 Æ page 96
*
j Establish a connection to the system. Enter the station
number (contact your service personnel).
j Wait for the continuous tone (if necessary, switch
phone to tone dialing) and enter the internal number as­signed to you and the corresponding PIN.
( Enter the code (only required if programmed in the sys-
tem).
97
More functions/services
Step by Step
j Wait for the dial tone and enter the code for example,
97 for Do not disturb on. If necessary, make further
*
entries; refer also to the user guide for dial pulse/DTMF phones.
or
j Dial the external number.
You can only perform one function/establish one outgoing connection at a time. The connection is cleared as soon as the function is successfully activated. In the case of an external call, the connection is cleared as soon as one of the call partners hangs up.

Using functions in ISDN via code dialing (keypad dialing)

If authorized (contact your service personnel), you can access ISDN functions in some regions using codes.
Keypad dialing
98
N Open the Program/Service menu Æ page 28.
Confirm.
j Enter the required trunk number (contact your service
personnel).
j Entering a code for required ISDN function (contact your
service personnel).
Contact your network provider to find out which ISDN functions can be code-operated in your country.
Siemens Enterprise Communications GmbH & Co. KG shall not be liable for damages/ costs which may be incurred by fraudulent activ­ities or remote operation (such as toll fraud).
Step by Step
Tel. data service
Entry complete
More functions/services

Controlling connected computers/ programs/telephone data service

If this function has been configured (contact your ser­vice personnel), you can control connected computers or programs running on them, such as hotel services or information systems, from your telephone.
Prerequisite: You have set up a connection.
N Open the Program/Service menu Æ page 28.
Select and confirm the option shown.
For entering data, you are guided by the connected computer. However, depending on configuration (con­tact your service personnel), you must activate your en­tries in one of the following ways:
Inputs in en-bloc mode
0 ... 9 Enter data.
( Complete entry.
or
Confirm.
or Inputs in online mode
The connected computer processes your entries direct­ly.
( Enter the code.
0 ... 9 Enter data.
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More functions/services
Step by Step

Communicating with PC applications over a CSTA interface

If configured (contact your service personnel), you can use your phone to communicate with PC applications (CSTA = Computer Supported Telecommunications Applications). You send information to the application and receive information from the application, for example, via your phone display.
S Press the "Data I/O" key.
(Key programming Æ page 72)
j Enter the three-digit ID for the application you wish to
control.
+-0 ... 9e Use the relevant keys to communicate with the applica-
tion.
Temporarily interrupting communication with the application
^ The phone is ringing. You answer the call.
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T The "Data I/O" key flashes: Communication to the appli-
cation is automatically interrupted.
Resuming communication with the application
T Press the flashing "Data I/O" key. The LED lights up.
Ending communication with the application
Select and confirm the relevant CSTA message.
or
^ \ Lift the handset and replace it again.
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