Siemens HIPATH 3000 User Manual

HiPath 3000 HiPath 5000 RSM

optiPoint 410 entry

Operating Instructions

Before You Begin

These operating instructions describe the optiPoint 410 entry telephone on your HiPath 3000 / 5000 RSM. They describe all functions you can use from your telephone. You may find that some functions you wish to use are not available on your telephone. This may be due to one of the following reasons:

• The function has not been configured for your telephone - please contact your service personnel.

• Your communications platforms does not support this function - please contact your service personnel.

Important Notes

Do not operate the telephone in environments where there is a danger of explosions.

Use only original Siemens accessories. Using other accessories may cause a hazard and will invalidate the warranty and the CE mark.

Never open the telephone or a key module. If you encounter any problems, contact the service personnel.

Never allow the telephone to come into contact with staining or aggressive liquids such as coffee, tea, juice, or soft drinks. For information on telephone maintenance Æ Page 58.

The information provided in this document contains merely general descriptions or characteristics of performance which in case of actual use do not always apply as described or which may change as a result of further development of the products. An obligation to provide the respective characteristics shall only exist if expressly agreed in the terms of contract.

Marks

The device conforms to the EU guideline 1999/5/EG, as attested by the CE mark.

This device has been manufactured in accordance with our certified environmental management system (ISO 14001). This process ensures that energy consumption and the use of primary raw materials are kept to a minimum, thus reducing waste production.

Contents

Basic operating instructions . . . . . . . . . . . . . . . . . . . .7

optiPoint 410 entry control panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

How to Use these Operating Instructions. . . . . . . . . . . . . . . . . . . . . . . . 8

Accessing Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

... With Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

... With Function Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Making Calls – Basic Functions . . . . . . . . . . . . . . . . 10

Making and Answering Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Answering a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Open Listening in the Room During a Call . . . . . . . . . . . . . . . . . . . . . . 10

Dialing Numbers/Making Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Answering a Call With the Handset. . . . . . . . . . . . . . . . . . . . . . . . . 11

On-Hook Dialing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Ending the call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Redialing a Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Turning the Microphone On and Off . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Calling a Second Party (Consultation Hold) . . . . . . . . . . . . . . . . . . . . . . 12

Switching to the Party on Hold (Toggle) . . . . . . . . . . . . . . . . . . . . . 13

Transferring a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Using Variable Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Call Forwarding in the Carrier Network

and Forwarding Multiple Subscriber Numbers (MSN) (Not for U.S.) 14

Using Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Storing a Callback. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Answering a Callback. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Deleting (All) Stored Callbacks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Telephone Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Adjusting the Ring Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Adjusting the Ring Tone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Adjusting the Receiving Volume During a Call. . . . . . . . . . . . . . . . . 16

Making Calls – Convenience Functions . . . . . . . . . 17

Making Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Accepting a Specific Call for Your Colleague . . . . . . . . . . . . . . . . . . 17

Rejecting Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Using the Speakerphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Answering Calls from the Entrance Telephone

and Opening the Door . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Contents

Dialing Numbers/Making Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Speed-Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Using Mailboxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Talking to Your Colleague With a Speaker Call . . . . . . . . . . . . . . . . 20

Automatic Connection Setup (Hotline). . . . . . . . . . . . . . . . . . . . . . . 21

Reserve Trunk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Assigning a Station Number (Not for U.S.) . . . . . . . . . . . . . . . . . . . 21

Associated Dialing/Dialing Aid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

During a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Using Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Accepting a Waiting Call (Camp-On) . . . . . . . . . . . . . . . . . . . . . . . . 23

Preventing and Allowing Call Waiting (Automatic Camp-On). . . . . . 24

Turning the Call Waiting Tone On and Off. . . . . . . . . . . . . . . . . . . . 24

Parking a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Picking up (Retrieving) a Held Call . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Conducting a Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Activating Tone Dialing (DTMF Suffix Dialing) . . . . . . . . . . . . . . . . . 27

After a Speaker Call (Announcement) in a Group . . . . . . . . . . . . . . 28

Trunk Flash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

If You Cannot Reach a Destination . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Call Waiting (Camp-On) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Busy Override - Joining a Call in Progress. . . . . . . . . . . . . . . . . . . . 29

Using Night Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Appointments Function. . . . . . . . . . . . . . . . . . . . . . . .31

Saving Appointments. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Using Timed Reminders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Displaying and Assigning Call Charges. . . . . . . . . .32

Dialing with Call Charge Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Private Sphere/Security . . . . . . . . . . . . . . . . . . . . . . .33

Turning Do Not Disturb On and Off. . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Caller ID Suppression . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Silent Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Monitoring a Room . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Trace Call: Identifying Anonymous Callers (Not for U.S.) . . . . . . . . . . . 35

Locking the Telephone to Prevent Unauthorized Use . . . . . . . . . . . . . . 35

Locking Another Telephone to Prevent Unauthorized Use . . . . . . . . . . 36

Saving Your PIN. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Contents

Using Other Functions/Services . . . . . . . . . . . . . . . . 37

Sending a Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Deleting Sent Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Answering Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Using Another Telephone Like Your Own. . . . . . . . . . . . . . . . . . . . . . . 38

Change call number (relocate) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Resetting Services and Functions

(System-Wide Cancellation for a Telephone). . . . . . . . . . . . . . . . . . . . . 40

Activating Functions for Another Telephone . . . . . . . . . . . . . . . . . . . . . 41

Using System Functions from the Outside

(DISA: Direct Inward System Access) . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Controlling Connected Computers or Other Programs and Telephone Data Service (For HiPath 3500/3550/3700/3750 only) . 43

Controlling Relays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Radio Paging (Not for U.S.) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Simple Paging Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Enhanced Paging Equipment (Hipath 3700/3750 Only) . . . . . . . . . . 45

Using Team Functions . . . . . . . . . . . . . . . . . . . . . . . . 46

Turning Group Call On and Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Accepting a Call for Another Member of Your Team . . . . . . . . . . . . . . 47

Activating and Deactivating a Ringing Group. . . . . . . . . . . . . . . . . . . . . 47

Uniform Call Distribution (UCD). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Team and Executive/Secretary Functions With

Assigned Trunk Lines . . . . . . . . . . . . . . . . . . . . . . . . .49

Forwarding Calls on Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Transferring Calls Directly to the Executive (Only in an Executive/Secretary

Group) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Testing the Telephone . . . . . . . . . . . . . . . . . . . . . . . . 50

Testing the Telephone Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Special Functions in the LAN (PC Network). . . . . . 51

Leaving a Hunt Group/Group Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Transferring Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Using Night Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Activating and Deactivating a Ringing Group. . . . . . . . . . . . . . . . . . . . . 54

Controlling Relays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Opening the Door . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Contents

Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57

Fixing Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58

Telephone Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59

Overview of Functions and Codes (Alphabetical) .63

FCC and Industry Canada Compliance. . . . . . . . . . .69

FCC Certification and Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Equipment Attachment Limitations. . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Basic operating instructions

optiPoint 410 entry control panel

Basic operating instructions

Speaker for ring tones

Handset

Keys for telephone settings

LEDs

Eight fixed function keys: Consultation Redial Message Waiting Callback Speed Dial Mute Speaker Release

Keypad

Your service personnel can customize the default assignment to meet your preferences and requirements following order placement.

Basic operating instructions

Step by Step

u or v Press volume controls on the telephone.

How to Use these Operating Instructions

You will find a graphic representation of the steps in logical sequence in the left column. Below is an explanation of the symbols:

n Lift the handset (off-hook). t Replace the handset (on-hook). s Conduct a call.

o Enter a telephone number or code.

dd Enter the PIN.

w You hear a tone.

A long tone (positive confirmation tone) confirms that you have successfully activated a function or procedure. A short tone (negative confirmation tone) indicates that the function or procedure was rejected.

Press the key.

Press the illuminated key.

Press the flashing key.

Step by Step

Basic operating instructions

Accessing Functions

... With Codes

You can activate the functions of your system by entering codes such as:

qmk DND (do not disturb) on. rmk DND (do not disturb) off.

All codes to activate or enable functions are always introduced by pressing the star key, and all codes to deactivate, disable or delete functions are always entered starting with the pound key.

An alphabetically ordered overview of all functions and their corresponding codes can be found in the Appendix (Quick-Reference Operating Instructions).

If your service personnel has changed the default assignments and saved functions on keys in accordance with your requests or requirements, you can execute these functions by pressing the appropriate keys.

... With Function Keys

Functions for which a key has been set up can be accessed directly as follows.

Press the "consultation hold" key. The function is executed, provided this is possible in the current situation.

Making Calls – Basic Functions

Step by Step

Making Calls – Basic Functions

Making and Answering Calls

Special default ring signaling is set for your telephone:

• When you receive an internal call, your telephone rings once every four seconds (single-tone sequence).

• When you receive an external call, your telephone rings twice in rapid succession every four seconds (dual-tone sequence).

• When you receive a call from the entrance telephone, your telephone rings three times in rapid succession every four seconds (triple-tone sequence).

• If a call is waiting, you hear a short tone (beep) every six seconds.

Answering a Call

The telephone rings.

n Lift the handset.

u or v To raise or lower the volume, keep pressing the keys un-

til the desired volume is set.

Open Listening in the Room During a Call

You can let other people in the room join in on the call. Let the other party know that you have turned on the speaker.

Precondition: You are conducting a call with the handset.

Activating this function:

Speaker

Press the key. The LED lights up.

Deactivating this function:

Press the key. The LED goes out.

Step by Step

Release

Making Calls – Basic Functions

Dialing Numbers/Making Calls

Answering a Call With the Handset

n Lift the handset.

o Internal calls: Enter the station number.

External calls: Enter the external code and the station number.

The called party does not answer or is busy:

t Replace the handset.

Press the key.

On-Hook Dialing

o Internal calls: Enter the station number.

External calls: Enter the external code and the station number.

Speaker

Release

The other party answers with speaker:

n Lift the handset.

The called party does not answer or is busy:

Press the key. The LED goes out.

Press the key.

Ending the call

t Replace the handset.

Press the key.

Making Calls – Basic Functions

Step by Step

Redial

Mute

Redialing a Number

The last three external telephone numbers dialed are stored automatically. You can redial them simply by pressing a key.

n Lift the handset.

Press this key.

If this feature is configured (contact the service personnel), accounts codes entered are also saved Æ Page 32.

Turning the Microphone On and Off

To prevent the other party from listening in while you consult with someone in your office, you can temporarily switch off the handset microphone or the handsfree microphone.

Precondition: You are conducting a call. The microphone is switched on.

Press the key. The LED lights up.

Turning off the mute:

Mute

Press the illuminated key. The LED goes out.

Calling a Second Party (Consultation Hold)

You can call a second party while engaged in a call. The first party is placed on hold.

Consultation

Press the key. LED flashes.

o Call the second station.

Return to the first party:

Press this key and wait two seconds.

or (depending on the configuration)

Press the key twice.

Step by Step

Making Calls – Basic Functions

Switching to the Party on Hold (Toggle)

Consultation

qf Press the key. Enter the code. LED continues to flash.

Combining the calling parties into a three-party conference

qg Press the key. Enter the code. The LED goes out.

Connecting the other parties to each other

t Replace the handset.

Transferring a Call

If the person you are speaking to wants to talk to another colleague of yours, you can transfer the call that colleague.

Press the key. LED flashes.

o Enter the number of the party to which you want to

transfer the call.

s Announce the call, if necessary. t Replace the handset.

Call Forwarding

Using Variable Call Forwarding

You can immediately forward internal or external calls to different internal or external telephones (destinations). (External destinations require special configuration in the system).

Special features must be taken into consideration if your telephone operates with HiPath 5000 RSM (system networking via PC network) Æ Page 52!

n Lift the handset.

qe Enter the code.

e or f or g Enter the line type you wish to use: 1 = all calls,

o w

2 = external calls only, 3 = internal calls only

Enter the destination number (without the external code).

Making Calls – Basic Functions

Step by Step

re w Enter the code.

Deactivating call forwarding:

n Lift the handset.

When call forwarding is active, a special dial tone sounds when you lift the handset.

If DID DTMF is active (contact the service personnel), you can also forward calls to this destination. Destinations: fax = 870, DID = 871, fax DID = 872.

Call Forwarding in the Carrier Network and Forwarding Multiple Subscriber Numbers (MSN) (Not for U.S.)

If this function has been configured (contact the service personnel), you can forward calls to your assigned multiple subscriber number (MSN) (DID number) directly within the carrier network. For example, you can forward your phone line to your home phone after business hours.

n Lift the handset.

qjh Enter the code.

e or f or g Enter the line type you wish to use:

1= immediate, 2 = on no answer, 3 = on busy

o Enter your DID number.

o w Enter the destination number (without the external

code).

Deactivating call forwarding:

n Lift the handset.

rjh Enter the code.

e or f or g Enter the activated call forwarding type.

1= immediate, 2 = on no answer, 3 = on busy

o w Enter your DID number.

Step by Step

Callback

Consultation

Making Calls – Basic Functions

Using Callback

If a user is busy or is not answering, you can store an automatic callback. This feature saves you from having to make repeated attempts to reach the user. You receive a callback,

• When the other party is no longer busy

• When the user who did not answer has conducted another call.

Storing a Callback

Precondition: You have reached a busy line or noone answers.

Press the key. The LED lights up.

Press the key. LED flashes. Enter the code.

qil

Answering a Callback

Precondition: A callback was saved. Your telephone rings. The Callback key lights up (if present).

n Lift the handset. You hear a ring tone.

Deleting (All) Stored Callbacks

n Lift the handset.

ril w Enter the code.

Making Calls – Basic Functions

Step by Step

u or v Press one of these keys while the phone is idle.

u or v To raise or lower the volume, keep pressing the keys un-

u v simultaneously Save.

u or v Press one of these keys while the phone is idle.

u or v To adjust the ring tone, keep pressing the keys until the

u v simultaneously Save.

Telephone Settings

Adjusting the Ring Volume

e Press the key.

til the desired volume is set.

Adjusting the Ring Tone

f Press the key.

desired ring tone is set.

Adjusting the Receiving Volume During a Call

You are engaged in a call.

u or v To raise or lower the volume, keep pressing the keys un-

u v simultaneously Save.

til the desired ring tone is set.

Step by Step

Making Calls – Convenience Functions

Making Calls

Accepting a Specific Call for Your Colleague

You hear another telephone ring.

n Lift the handset.

qjm Enter the code.

o Enter the number of the telephone that is ringing.

Accepting calls in a team Æ Page 47.

Rejecting Calls

Release

You can reject calls which you do not wish to take. The call is then signaled at another definable telephone (contact the service personnel).

The telephone rings.

Press the key.

If a call cannot be rejected, your telephone will continue to ring.

Using the Speakerphone

A colleague addresses you directly over the speaker with a speaker call. You hear a tone before the announcement.

You can respond with the handset or in speakerphone mode.

n Lift the handset and answer the call.

Placing a speaker call to a colleague Æ Page 20.

Making Calls – Convenience Functions

Step by Step

n Lift the handset within thirty seconds. You are connect-

n Lift the handset after more than thirty seconds.

o Dial the entrance telephone number.

Consultation

qje

o w Dial the entrance telephone number.

Answering Calls from the Entrance Telephone and Opening the Door

If an entrance telephone has been programmed, you can use your telephone to speak to someone at the entrance telephone and to activate a door opener. If you are authorized to activate a door opener (contact the service personnel), visitors can open the door themselves by entering a 5-digit code (e.g. using a DTMF transmitter or installed keypad).

Speaking to visitors via the entrance telephone:

Precondition: Your telephone rings.

ed to the entrance telephone immediately.

Opening the door from your telephone during a call from the entrance telephone:

Press the key. LED flashes. Enter the code.

Special features must be taken into consideration if your telephone operates with HiPath 5000 RSM (system networking via PC network) Æ Page 56!

Opening the door with a code (at the door):

o After ringing the bell, enter the five-digit code (using the

keypad or a DTMF transmitter). Depending on how the door opener has been programmed, a doorbell call signal may or may not be forwarded.

Step by Step

Making Calls – Convenience Functions

Activating the door opener:

n Lift the handset.

qlm Enter the code.

o Dial the entrance telephone number.

o w Enter the five-digit code. Default code = "00000" (con-

tact the service personnel).

e or f Enter the type of door opener. 1 = enable with ring,

2 = enable w/o ring = You can also open the door without a doorbell ring.

Deactivating the door opener:

n Lift the handset.

rlm Enter the code.

o w Dial the entrance telephone number.

Dialing Numbers/Making Calls

Speed-dial

Speed-Dial

Using Station and System Speed-Dial Numbers

Precondition: You have stored station speed-dial num-

bers Æ Page 20 or the service personnel has stored system speed-dial numbers.

n Lift the handset.

Press the key.

qk Enter the code.

o Enter a speed-dial number.

0" to "*9" = station speed-dialing.

"000" to "999" = system speed-dialing (contact the service personnel).

Making Calls – Convenience Functions

Step by Step

n Lift the handset.

qmf Enter the code.

o w Enter the speed-dial number you wish to use (

o w First enter the external code and then the external sta-

n w Lift the handset.

rjlg Enter the code.

Message Waiting

Storing Station Speed-Dial Numbers

You can store the ten numbers which you use the most and dial them using your own station speed-dial num-

0 through *9 Æ Page 19.

bers:

0 to

9).

tion number (wait approx. 5 seconds).

Using Mailboxes

If there are messages waiting for you, you will hear a special dial tone (continuous buzzing) when you lift the handset.

Press the illuminated key.

This connects you to the sender of the message or the mailbox system.

Talking to Your Colleague With a Speaker Call

You can make a loudspeaker announcement through a loudspeaker if connected (ask the service personnel), or to an internal user with an system telephone without any action on their part.

n Lift the handset.

qld Enter the code.

o w Enter the station number.

Step by Step

Making Calls – Convenience Functions

Automatic Connection Setup (Hotline)

If this function is configured (contact the service personnel), the system automatically sets up a connection to a preset internal or external destination.

n Lift the handset.

Depending on the setting, the connection is either set up immediately or only after a preset period of time

(hotline after a timeout).

Reserve Trunk

If this feature is configured (contact the service personnel), you can reserve a busy trunk for your own use. When the trunk is free, you receive a call.

n Lift the handset.

o Enter the external code. The external trunk is busy; you

hear a busy signal tone. Wait about 5 seconds until the busy tone ends. The trunk is reserved.

t Replace the handset.

When the reserved trunk becomes free:

Your telephone rings.

n Lift the handset. You hear the CO dial tone.

o Enter the number of the external station.

Assigning a Station Number (Not for U.S.)

If this function has been configured (contact the service personnel), you can selectively assign a specific number (DID number) to your telephone before making an external call. The assigned number then appears on the called party’s display.

n Lift the handset.

qhe Enter the code.

o Enter the DID number you wish to use. o Dial the external number.

Making Calls – Convenience Functions

Step by Step

n Lift the handset.

qjk Enter the code.

o w Enter the internal station number of the party for whom

o Enter the number you wish to dial (external number

Associated Dialing/Dialing Aid

If this function has been configured (contact the service personnel), you can use your telephone as a dialing aid for other telephones.

you want to dial.

with external code).

Step by Step

Making Calls – Convenience Functions

During a Call

Using Call Waiting

Callers can still reach you while you are engaged in another call. A signal alerts you to the waiting call. You can either ignore or accept the waiting call. When you accept the waiting call, you can either end the first call or place it on hold and resume the call later on. You can also bar call waiting or the call waiting tone Æ Page 24.

Accepting a Waiting Call (Camp-On)

Precondition: You are engaged in a phone call and hear a tone (every six seconds).

Ending the first call and answering the waiting call:

t Replace the handset. Your telephone rings. n Answer the second call. Lift the handset.

Consultation

Placing the first call on hold and answering the second call:

Press the key. LED flashes. Enter the code.

qii

You are connected to the call waiting party immediately. The first party is placed on hold.

Ending the second call and resuming the first one:

Press this key and wait two seconds.

or (depending on the configuration)

Press the key twice.

Making Calls – Convenience Functions

Step by Step

Preventing and Allowing Call Waiting (Automatic Camp-On)

If this function has been configured (ask the service personnel), you can prevent or allow a second call Æ Page 23 from being signaled by automatic camp-on during an ongoing call.

n Lift the handset.

rhmd

or qhmd

Enter the code to "prevent" or "allow" call waiting.

Turning the Call Waiting Tone On and Off

You can suppress the call waiting tone every six seconds for external calls. A one-time special dial tone then alerts you to the waiting call.

n Lift the handset.

qlk or rlk w Enter code for "tone off" or "tone on".

Parking a Call

You can park up to ten calls, either internal, external, or both. Parked calls can be displayed on and picked up from another telephone. This feature is useful if you want to continue a call at another phone.

Precondition: You are conducting a call.

Consultation

qij

d ... m w Enter the number of the park slot (0 - 9) and make a note

Press the key. LED flashes. Enter the code.

of it. If the park slot number you entered is already being used, you will hear the negative confirmation tone. Please enter another number.

t Replace the handset.

Step by Step

Making Calls – Convenience Functions

Retrieving a Parked Call

Precondition: One or more calls have been parked. The

telephone is idle.

n Lift the handset.

rij Enter the code.

d ... m Enter the park slot number you noted earlier.

If the park slot number you enter is not in use, you cannot retrieve the call.

If a parked call is not picked up, after a specific period of time the call is returned to the telephone from where it was parked (recall).

Picking up (Retrieving) a Held Call

Precondition: One or more calls have been parked. The telephone is idle.

n Lift the handset.

Consultation

qjg Enter the code.

o Enter the line number you noted earlier.

Conducting a Conference

In a conference call, you can talk to as many as four other parties at the same time. These may be internal or external users.

n Lift the handset.

o Call the first party.

Press the key. LED flashes.

o Call the second station. Announce the conference.

qg Press the key. Enter the code. The LED goes out.

A tone sounds every 30 seconds to indicate that a conference is in progress. Contact the service personnel for instructions on how to turn it off.

Making Calls – Convenience Functions

Step by Step

Consultation

or (depending on the configuration)

Consultation

o Call the new party. Announce the conference.

Consultation

qg Press the key. Enter the code. The LED goes out,

t Replace the handset.

If the second party does not answer:

Press this key and wait two seconds.

Press the key twice.

Adding Up to Five to the Conference (Initiator Only)

Press the key. LED flashes.

etc.

Leaving a Conference

Step by Step

Consultation

Making Calls – Convenience Functions

Ending a Conference (Initiator Only)

rg Press the key. LED flashes. Enter the code.

Removing the ISDN Central Office Party From the Conference (Only for U.S.)

Press the key. LED flashes.

qhme Enter the code.

Activating Tone Dialing (DTMF Suffix Dialing)

You can transmit dual-tone multifrequency (DTMF) signals to control devices such as an answering machine or automatic information system.

s You have set up a connection.

Press the key. LED flashes. Enter the code.

qig

o You can use the keys "0" through "9", "

transmit DTMF signals.

Ending the call also deactivates DTMF suffix dialing. Your system may be configured so that you can start DTMF suffix-dialing immediately after setting up a connection.

", and "#" to

Making Calls – Convenience Functions

Step by Step

Consultation

qld

o w Enter the group’s station number.

s Announce the call.

t Replace the handset.

After a Speaker Call (Announcement) in a Group

If this function has been configured (contact the service personnel), you can use a speaker call (announcement, Æ Page 20) to announce a call in progress to a group of users Æ Page 46. After a member of the group has accepted the call request, you can transfer the waiting party.

Precondition: You are conducting a call.

Press the key. LED flashes. Enter the code.

When a member of the group accepts the call, you are connected to this party.

If the connection between the two other parties is not established within 45 seconds, the call from the first party returns to you (recall).

Trunk Flash

To activate ISDN-type services and features through the network carrier’s analog trunks or those of other communications platforms (such as "consultation hold"), you must send a signal to the trunks before dialing the service code or telephone number.

Precondition: You have set up an external connection via an analog line.

Consultation

qie

Press the key. LED flashes. Enter the code.

o Enter the service code and/or telephone number.

Step by Step

Making Calls – Convenience Functions

If You Cannot Reach a Destination

Call Waiting (Camp-On)

It is important that you reach the called party, but the number is busy.

n Lift the handset.

o Enter the internal station number.

Wait (approx. 5 seconds) until the busy tone is followed by the ring tone.

The called party can then respond Æ Page 23.

The called party can prevent automatic call waiting Æ Page 24.

If this feature is configured (contact the service personnel), you will hear the ring tone immediately.

Busy Override - Joining a Call in Progress

Consultation

qjf w

This function is only available if it has been configured by the service technician (contact the service personnel).

Precondition: You have dialed an internal number and hear a busy signal. It is important that you reach the called party.

Press the key. LED flashes. Enter the code.

The called party and person to whom this party is talking hear an alerting tone every two seconds. If the called party has a system telephone with display, the following appears on the screen: "Override: (station no. or name)".

You can now start talking.

Making Calls – Convenience Functions

Step by Step

n Lift the handset.

qhh Enter the code.

o w Enter the destination number (= temporary night an-

q w Enter the code or use the default (= standard night an-

Using Night Answer

When night answer mode is active, for example during a lunch break or after office hours, all external calls are immediately forwarded to a specific internal telephone (night station). The night station can be defined by the service personnel ( standard night answer service) or by you (temporary night answer service).

Special features must be taken into consideration if your telephone operates with HiPath 5000 RSM (system networking via PC network) Æ Page 53!

Activating this function:

swer service) within 5 seconds.

swer service).

Deactivating this function:

rhh w Enter the code.

Step by Step

Appointments Function

Saving Appointments

You can tell your telephone to give you a call when you want to be reminded of an appointment Æ Page 31. To do this, you need to save the time you want the call to be made. The appointment can be set for any time within the next 24 hours.

n Lift the handset.

qhj Enter the code.

o Enter a 4-digit time, such as 0905 for 9:05 (= 9.05 a.m.)

or 1430 for 14.30 (= 2.30 p.m.).

f or k If the selected language is "US English" (ask the service

personnel) enter the code 2 for "am" or 7 for "pm".

Deleting and checking a saved appointment

n Lift the handset.

rhj w Enter the code.

Using Timed Reminders

Precondition: You must have saved a timed reminder

Æ Page 31. The current time is the time stored.

n t Your telephone rings.

Lift the handset and replace it again.

If you fail to answer the timed reminder, it repeats five times and is then erased.

Displaying and Assigning Call Charges

Step by Step

n Lift the handset.

qjd Enter the code.

o Enter the account code.

If applicable

r w Press this key (may be needed, depending on the con-

o Enter the number of the external station.

Displaying and Assigning Call Charges

Dialing with Call Charge Assignment

You can assign external calls to certain projects.

Precondition: The service personnel has set up account codes for you.

figuration; contact the service personnel).

You can also enter the account code during an external call.

Step by Step

Private Sphere/Security

Turning Do Not Disturb On and Off

You can activate the do not disturb function if you do not want the receive any calls. When do not disturb is activated, internal callers hear a busy signal and external callers are rerouted to a telephone assigned for this purpose (contact the service personnel).

n Lift the handset.

qmk or rmk w Enter the code for "on" or "off".

When you lift the handset, a special dial tone (continuous buzzing) reminds you that "do not disturb" is active.

Authorized internal callers can automatically override the "do not disturb" function after five seconds.

Private Sphere/Security

Caller ID Suppression

You can prevent your station number or name from appearing on the displays of external parties you call. The feature remains active until you deactivate it.

n Lift the handset.

qlj or rlj w Enter code for "suppress" or "restore".

The service personnel can turn caller ID suppression on and off for all telephones.

Private Sphere/Security

Step by Step

qmhh Enter the code.

qll w Enter the code.

Silent Monitor

If this function has been configured (contact the service personnel), you can join a call already in progress at an internal station and listen in unnoticed.

n Lift the handset.

o Enter the internal station number.

Monitoring a Room

A telephone can be used to monitor a room. The function must be activated on the telephone that you want to monitor. Calling this telephone lets you hear what is going on in the room.

Activating the telephone to be monitored:

n Lift the handset and direct it towards the noise source.

Deactivating the telephone to be monitored:

t Replace the handset.

Monitoring the room:

n Lift the handset.

o Enter the internal number of the telephone in the room

you wish to monitor.

Step by Step

Consultation

Private Sphere/Security

Trace Call: Identifying Anonymous Callers (Not for U.S.)

You can have the carrier identify malicious external callers. You can save the caller’s station number during the call or for 30 seconds after the call ends. However, it is essential that you do not replace your handset during this time.

s You are engaged in an external call.

Press the key. LED flashes. Enter the code.

qlh

After you have finished tracing the call, the data is stored on the carrier’s system. Now contact the service personnel.

Locking the Telephone to Prevent Unauthorized Use

You can prevent unauthorized persons from using your telephone during your absence.

Precondition: You must have configured a personal identification number (PIN) for your telephone Æ Page 36.

To lock and unlock the telephone:

n Lift the handset.

qjj or rjj Enter the code for "lock" or "unlock".

o w Enter the telephone lock PIN Æ Page 36.

While the telephone is locked, a special dial tone sounds when you lift the handset. You can continue to dial internal numbers as usual.

An authorized party Æ Page 36 can also lock and unlock your telephone.

Private Sphere/Security

Step by Step

qmhg Enter the code.

Locking Another Telephone to Prevent Unauthorized Use

If this function has been configured (contact the service personnel), you can lock other telephones to prevent unauthorized use, and later unlock them again.

You can use this function to unlock the telephone for users who have locked their telephones and then forgotten their PINs.

n Lift the handset.

o Enter the internal number of the telephone that you

want to lock or unlock.

q Enter the code for "Changeover on".

r Enter the code for "Changeover off".

Saving Your PIN

To use the functions

• to prevent unauthorized persons from using your telephone Æ Page 35

• to use another telephone like your own Æ Page 38

• to change your call number Æ Page 39

you need to enter a personal identification number, which you can save yourself.

n Lift the handset.

qmg Enter the code.

o Enter the current five-digit PIN.

If you have not yet assigned a PIN, use the PIN "00000" the first time you enter it.

o Enter the new PIN. o Repeat the new PIN.

If you forget your PIN, contact the service personnel, who can reset your PIN to "00000". An authorized party Æ Page 36 can also lock and unlock your telephone.

Step by Step

Using Other Functions/Services

Sending a Message

You can send short text messages (infotexts) to single users or groups of users who have system telephones. On system telephones with no display (e.g. optiPoint 500 entry), on ISDN, pulse or tone dialling telephones, transmitted text messages will be saved as a callback request.

n Lift the handset.

qjl Enter the code.

o Enter the internal station number of the recipient or

group.

d ... m w Select the preprogrammed message (which can be

changed by the service personnel). Enter the code. For example:

0 = Please callback 5 = Fax waiting 1 = Someone is waiting 6 = Dictation please 2 = Appointment 7 = Please come see me 3 = Urgent call 8 = Please make copies 4 = Do not disturb 9 = Ready to depart

Deleting Sent Messages

n Lift the handset.

rjle w Enter the code.

Texts sent to groups can be deleted only by the originator.

Using Other Functions/Services

Step by Step

n w Lift the handset.

rjlg Enter the code.

Message Waiting

qidl Enter the code.

Answering Messages

If you have received any messages, the button "messages/info" will light up. After lifting the receiver you will hear a special dial tone or an announcement.

Press the illuminated key.

This connects you to the sender of the message or the mailbox system.

Using Another Telephone Like Your Own

Other people can temporarily use your telephone for outgoing calls as though it were their own.

n Lift the handset.

o Enter the other user’s station number.

o w Enter the other user’s telephone lock PIN.

o Dial the external number.

This state is canceled at the end of the call.

Step by Step

Using Other Functions/Services

Change call number (relocate)

You can put your call number on every other available telephone when it is set up (contact the service personnel). Your previous telephone then receives the old call number of your new telephone. The call number together with the settings (e.g. programmed keys) of the telephone are changed.

Precondition: Your old and new telephone are the first telephones at each connection. The telephone are in idle state.

The following procedure is carried out on the new telephone.

n Lift the handset.

qmhem Enter the code.

o Enter your own call number.

o Enter code (telephone lock) Æ Page 36.

(This is not necessary if you have not determined a code yet).

rmhem Enter the code.

You can, however, connect your telephone to another connection and carry out the procedure.

Using Other Functions/Services

Step by Step

rd w Enter the code.

Resetting Services and Functions (System-Wide Cancellation for a Tele phon e)

There is a general reset procedure for activated functions. The following functions are canceled, if they were activated:

• Forwarding on

•Advisory msg. on

• Ringing group on

• Hunting group off

• Suppress call ID

• Waiting tone off

• DND on

• Ringer cutoff on

• Messages received:

• View callbacks

n Lift the handset.

Step by Step

Using Other Functions/Services

Activating Functions for Another Tele phon e

If this function has been configured (contact the service personnel), you can turn the following functions on and off for other telephones. This feature is also known as associated service.

• Do not disturb, code:

• Call forwarding, code

• Lock and unlock all phones, code:

• Group ringing, code:

•Group call, code:

• Reset services and functions, code #0 Æ Page 40

• Control relay, code:

• Night service, code *44/#44 Æ Page 30

• Timed reminders, code

66/#66 Æ Page 35

85/#85 Æ Page 46

90/#90 Æ Page 44

65 Æ Page 31

n Lift the handset.

97/#97 Æ Page 33

11, *12, *13/#1 Æ Page 13

81/#81 Æ Page 47

qlg Enter the code.

o Enter the internal number of the telephone for which

you want to activate the function.

o w Enter the code – e.g.

(if relevant).

Using System Functions from the Outside (DISA: Direct Inward System Access)

If this function has been configured (contact the service personnel), you can set up external outgoing calls from outside the system, just like an internal user. You can also activate and deactivate the following functions in your system:

• Reset services and functions, code: #0 Æ Page 40

• Call forwarding, code:

97 for DND on – and procedure

1/#1 Æ Page 13

Using Other Functions/Services

Step by Step

• Lock and unlock all phones, code:

•Save PIN, code:

• Send a message, code:

•Group ringing, code: *81/#81 Æ Page 47

• Group call, code:

• Suppress caller ID, code:

• Open door, code:

• Door opener on/off, code:

• Control relay, code *90/#90 Æ Page 44

• Do not disturb, code:

• Speed-dialing, code:

• Associated service, code: *83 Æ Page 41

Precondition: You have a telephone that uses tone dialing (DTMF dialing) or you can switch your telephone to tone dialing. The telephone is not connected to the system.

66/#66 Æ Page 35

93 Æ Page 36

68/#68 Æ Page 37

85/#85 Æ Page 46

86/#86 Æ Page 33

61 Æ Page 18

89/#89 Æ Page 19

97/#97 Æ Page 33

7 Æ Page 19

o Set up a call to the system. Enter the station number

(contact the service personnel).

o Wait for a continuous tone (if necessary switch the tel-

ephone to tone dialing), then enter the internal number that has been assigned to you and the associated PIN.

r Enter the code (necessary only if programmed in the

system).

o Wait for a dial tone and then enter the code, such as

97 for Do not disturb on. Make other inputs as

necessary; (refer to the operating instructions for pulse and DTMF telephones).

o Dial the external number.

You can only execute one function at a time, or set up only one outgoing connection. The connection is immediately released after successful activation of a function. In the case of an external-external call, the connection is released as soon as either of the parties ends the call.

Step by Step

Consultation

Controlling Connected Computers or Other Programs and Telephone Data Service (For

HiPath 3500/3550/3700/3750

If this function has been configured (contact the service personnel), you can control connected computers or programs running on them, such as hotel services or information systems, from your telephone.

Precondition: You have set up a connection.

Press the key. LED flashes. Enter the code.

qhf

d ... m Enter data.

The connected computer now prompts you to enter the data, which you can do in one of two ways. Contact the service personnel to find out which option is programmed in your system:

• Input in en-bloc mode

r Press this key at the end of the entry.

Using Other Functions/Services

only)

or • Input in online mode:

The connected computer processes your entries directly.

r Enter the code.

d ... m Enter data.

Using Other Functions/Services

Step by Step

Controlling Relays

If this feature is configured (contact the service personnel), you can turn up to four relays on and off to control different facilities (such as a door opener). Depending on how they are programmed, you can switch the relays on and off or switch them on and have them switched off automatically after a timeout.

Special features must be taken into consideration if your telephone operates with HiPath 5000 RSM (system networking via PC network) Æ Page 55!

n Lift the handset.

qmd or rmd Enter the code for "on" or "off".

e ... h w Enter the relay.

Radio Paging (Not for U.S.)

If paging equipment is connected to your system (contact the service personnel), you can contact people via their pocket receivers.

The pocket receiver indicates to the person you are looking for that someone is trying to get in touch. The person you page can then go to the nearest telephone and call you.

The operating procedures differ according to the type of radio paging equipment connected (simple or enhanced paging equipment).

Simple Paging Equipment

Paging:

To be paged, you must have activated a call ringing group Æ Page 47, call forwarding Æ Page 13, or call redirection (service technician) to the internal station number of your paging equipment. A call request is then signaled automatically.

Step by Step

Using Other Functions/Services

Answering the page from the nearest telephone:

n Lift the handset.

qim Enter the code.

o Enter your own station number.

Enhanced Paging Equipment (Hipath 3700/ 3750 Only)

Paging:

n Lift the handset.

qhi Enter the code.

o w Enter the number of the party you want to page.

Answering the page from the nearest telephone:

n Lift the handset.

rhi Enter the code.

o Enter your own station number.

Using Team Functions

Step by Step

Using Team Functions

Turning Group Call On and Off

If this function has been configured (contact the service personnel), you belong to one or more groups of users who can each be reached under a hunt group or group call number. Incoming calls are signaled on all group member telephones in the order in which they are received ( hunt group) or simultaneously (= group call) until one member of the group accepts the call. You can also belong to a team (including executive/secretary ones) to which multiple lines have been assigned. Æ Page 49.

Each member of the group remains available under his or her own station number.

You can activate and deactivate the audible signal for a hunt group, group call or individual trunks in a group (including an executive/secretary team).

Special features must be taken into consideration if your telephone operates with HiPath 5000 RSM (system networking via PC network) Æ Page 51!

You belong to a hunt group or a group call:

n Lift the handset.

rli or qli w Enter the code for "leave" or "join".

You belong to multiple groups or to one group with lines (including executive/secretary teams):

n Lift the handset.

rli or qli Enter the code for "leave" or "join".

r w Enter the code for "Leave all groups".

q w Enter the code for "Join all groups.

o w Enter a group/trunk number to directly "leave or join".

Step by Step

Using Team Functions

If you deactivate the audible tone for another group or trunk, or deactivate it for all groups and trunks to which you belong, a special dial tone sounds when you lift the handset.

Accepting a Call for Another Member of Your Team

You can accept calls for other telephones in your team from your telephone even while engaged in another call. To do this, contact the service personnel to find out if a pickup group has been configured.

Precondition: You telephone rings briefly.

n Lift the handset.

qik Enter the code.

Activating and Deactivating a Ringing Group

You can have calls for your telephone signaled audibly at up to five other phones. The person who answers first receives the call.

Special features must be taken into consideration if your telephone operates with HiPath 5000 RSM (system networking via PC network) Æ Page 54!

Saving telephones for the ringing group:

n Lift the handset.

qle Enter the code.

o w Enter the internal station number.

Removing all telephones in call ringing group:

n Lift the handset.

rle w Enter the code.

Using Team Functions

Step by Step

Uniform Call Distribution (UCD)

If this function has been configured (contact the service personnel), you belong to a group of users (agents) to whom calls are distributed. An incoming call is always assigned to the agent who has had the longest break without a call.

Logging on and off at the beginning and end of your shift:

n Lift the handset.

qhde or rhde Enter the code for "Log on" or "Log off".

o w To log on, enter your identification number ("Agent:").

rhdf or qhdf Enter the code for "Not available" or "Available".

Contact the service personnel to find out what it is.

Logging on and off during your shift:

n Lift the handset.

Requesting and activating a work time:

If you want to follow-up on the last call you answered without being disturbed, you can request and activate a work time. This removes your telephone from the call distribution cycle for a programmable period of time until you log back on.

s or n You have or had an UCD connection.

qhdg or rhdg Enter the code for "on" or "off".

Turning the night service on and off for UCD:

n Lift the handset.

qhdh or rhdh Enter the code for "on" or "off".

Step by Step

Team and Executive/Secretary Functions With Assigned Trunk Lines

If this function has been configured (contact the service personnel), you belong to a team of users for whom special trunk lines exist. You can then conduct your calls as usual via the trunk assigned to you. In addition, you can also activate call forwarding or a ring transfer for the lines of your group.

Forwarding Calls on Lines

You can immediately forward internal or external calls on lines of your group to different internal or external telephones (destinations); even external destinations are possible in certain system configurations. Activating call forwarding for one line activates the function for all members in your group.

n Lift the handset.

qide Enter the code.

o Enter the desired line number.

e or f or g Enter the line type you wish to use:

1 = all calls, 2 = external calls only, 3 =internal calls only

o w Enter the destination number (without the external

code).

Deactivating call forwarding:

n Lift the handset.

ride Enter the code.

o w Enter the desired line number.

If you have activated call forwarding for a trunk, a special dial tone sounds when the line is seized.

Testing the Telephone

Step by Step

qidf Enter the code.

ridf Enter the code.

Transferring Calls Directly to the Executive (Only in an Executive/Secretary Group)

Normally, audible signaling of all calls for the executive is heard only in the secretary’s office. You can activate audible signaling so that calls are only signaled on the executive telephone and on a second telephone assigned to it.

Activating this function:

n Lift the handset.

o w Enter the desired line number.

Deactivating this function:

n Lift the handset.

o w Enter the desired line number.

Testing the Telephone

Testing the Telephone Functions

You can test your telephone functions.

Precondition: Your telephone is idle.

n Lift the handset.

qmhd Enter the code.

If everything is OK,

• all LEDs on the telephone start flashing, and

• the ringer signal sounds.

Step by Step

Special Functions in the LAN (PC Network)

If your telephone is operating in a HiPath 5000 RSM environment, multiple HiPath 3000 systems are interconnected via a LAN (Local Area Network, e.g. proprietary PC network). Your telephone calls are conducted via the LAN (PC network). If this is the case, you must take certain special features into consideration when performing various functions. These are described below.

Leaving a Hunt Group/Group Call

Precondition: you belong to the hunt group/group call

Æ Page 46 of another HiPath 3000:

n Lift the handset.

qhk Enter the code.

o Enter the (DISA) call number of the other

HiPath 3000.

r Enter.

o Enter the (DISA) call number of your telephone.

r Enter.

rli or qli w Enter the code for "leave" or "join".

You belong to multiple groups of another HiPath 3000:

o Enter the group number for "Join/Leave, directed".

Special Functions in the LAN (PC Network)

Step by Step

Transferring Call Forwarding

You can activate/deactivate call forwarding Æ Page 13 for your telephones from other HiPath 5000 RSM telephones.

n Lift the handset.

qhk Enter the code.

o Enter the (DISA) call number of the HiPath 3000 to

which your telephone is connected.

r Enter.

o Enter the (DISA) call number of your telephone.

r Enter.

Activating this function:

qe Enter the code.

e or f or g Enter the line type you wish to use:

1 = all calls, 2 = external calls only, 3 = internal calls only

o w Enter the destination number (without external code).

Deactivating this function:

re w Enter the code.

Step by Step

Special Functions in the LAN (PC Network)

Using Night Answer

If authorized (contact the service personnel), you can define telephones in other HiPath 3000 communications platforms as the night answer Æ Page 30.

n Lift the handset.

qhk Enter the code.

o Enter the (DISA) call number of the HiPath 3000 to

which the night answer telephone is connected.

r Enter.

o Enter the (DISA) call number of the telephone from

which you wish to activate/deactivate the night answer service.

r Enter.

Activating this function:

qhh Enter the code.

o w Enter the destination number (= temporary night an-

swer service) within 5 seconds.

Deactivating this function:

rhh w Enter the code.

Special Functions in the LAN (PC Network)

Step by Step

Activating and Deactivating a Ringing Group

You can have calls for your telephone signaled audibly at external telephones or at telephones in other HiPath 3000 communications platforms Æ Page 47.

Saving the telephones for the ringing group:

n Lift the handset.

qle Enter the code.

o Enter the call number.

r w Enter.

Removing all telephones in call ringing group:

n Lift the handset.

rle w Enter the code.

Step by Step

Special Functions in the LAN (PC Network)

Controlling Relays

If this feature is configured (contact the service personnel, you can also control relays Æ Page 44 in other HiPath 3000 communications platforms.

n Lift the handset.

qhk Enter the code.

o Enter the (DISA) call number of the HiPath 3000 in

which the relay is to be controlled.

r Enter.

o Enter the (DISA) call number of the telephone from

which you wish to control the relay.

r Enter.

qmd or rmd Enter the code for "on" or "off".

e ... h w Enter the relay.

Special Functions in the LAN (PC Network)

Step by Step

Opening the Door

If this feature is configured (contact the service personnel), you can also activate the door opener Æ Page 18 in other HiPath 3000 communications platforms.

n Lift the handset.

qhk Enter the code.

o Enter the (DISA) call number of the HiPath 3000 in

which the door is to be opened.

r Enter.

o Enter the (DISA) call number of the telephone from

which you wish to activate the door opener.

r Enter.

qje Enter the code.

o w Enter the call number of the entrance telephone.

Documentation

You can find these operating instructions in the Internet in PDF format under

http://www.siemens.com/hipath

and on CD-ROM (ask the service personnel) in HTML and PDF format.

In order to look at and print the operating instructions in PDF format, you need a computer on which the free Acrobat Reader software package is installed by Adobe.

To look at the operating instructions in HTML format you need a computer with a www browser, e.g. Microsoft Internet Explorer.

Fixing Problems

Telephone Maintenance

• Always use a damp or antistatic cloth to clean the telephone. Never use a dry cloth.

• If the telephone is very dirty, clean it with a diluted neutral cleaner containing surfactants, such as a dish detergent. Afterwards remove all traces of the cleaner with a damp cloth (using water only).

• Never use cleaners containing alcohol, cleaners that corrode plastic, or abrasive powders.

Troubleshooting

Pressed key does not respond:

Check whether the key is stuck.

Telephone does not ring:

Check whether the "do not disturb" function was activated on your telephone. On lifting the handset, you will hear a special dial tone. If so, deactivate it Æ Page 33.

You cannot dial an external number:

Check whether you telephone is locked. On lifting the handset, you will hear a special dial tone. If so, unlock the telephone Æ Page 35.

To correct any other problem:

First contact the service personnel. If the service personnel is unable to correct the problem, contact Customer Service.

Index

account code .............................................. 32

agents .......................................................... 48

announcement ........................................... 20

answering a timed reminder .................... 31

appointment ................................................ 31

assigning a DID number ........................... 21

associated dialing/dialing aid ....................22

automatic connection setup ..................... 21

call

accepting, group

answering ................................................ 10

entrance telephone ................................ 18

forwarding ............................................... 13

forwarding in a team .............................. 49

forwarding MSN in CO .......................... 14

parking ...................................................... 24

pickup, directed ...................................... 17

rejecting ...................................................17

retrieving from park ............................... 25

retrieving held ......................................... 25

transfer after announcement ............... 28

call charge assignment ............................. 32

call signal ..................................................... 10

call transfer .................................................. 13

call volume ............................................10, 16

call waiting

accepting

allowing .................................................... 24

preventing ............................................... 24

call waiting (camp-on) ................................ 29

tone off .................................................... 24

call waiting on/off ....................................... 24

call waiting tone on/off .............................. 24

..................................... 47

................................................. 23

caller ID

restoring display of

suppressing display of caller ID ....... 33

caller ID suppression ................................. 33

calling a second party ................................ 12

calls

distributing

calls in queue ..............................................48

CE mark .........................................................2

change call number ................................... 39

cleaning the telephone ..............................58

conference ..................................................13

connection setup, automatic .................... 21

consultation hold key ................................. 12

...............................................48

dialing

internal/external calls

dialing internal calls .................................... 11

dialing numbers

on-hook dialing

using redial .............................................. 12

using speed-dialing ................................ 19

direct inward system access (DISA) .......41

DISA .............................................................41

distributing calls .......................................... 48

do not disturb ............................................. 33

door opener ................................................. 19

............................. 11

........................................ 11

enhanced paging equipment ................... 45

entrance telephone .................................... 18

executive/secretary functions ..................49

explanation of symbols ...............................8

external code .............................................. 11

Index

forwarding ................................................... 13

multiple subscriber number (MSN) ..... 14

forwarding MSN in CO ............................. 14

functions

activating/deactivating for another tele-

phone associated service ..................... 41

resetting ................................................... 40

group call ..................................................... 46

handsfree answerback .............................. 17

HiPath 5000 RSM

actuators

group call ................................................. 51

hunt group ............................................... 51

night answer ........................................... 53

opening the door .................................... 56

relays ........................................................ 55

ringing group ........................................... 54

transferring call forwarding .................. 52

hotline .......................................................... 21

hunt group ................................................... 46

.................................................. 55

IP telephony ................................................ 51

keys

............................................................ 7

fixed

LAN telephony ............................................51

LEDs=light emitting diodes ....................... 7

locking

all phones

locking all phones ....................................... 36

locking/unlocking the telephone .............. 35

................................................ 36

mailbox ........................................................20

making calls

with the dialing aid

making external calls .................................11

making trunk calls ...................................... 11

malfunctions ............................................... 58

message

answering

deleting/displaying .................................37

receiving .................................................. 38

sending .................................................... 37

monitoring

silent

multiple subscriber number (MSN) .........14

................................................ 38

......................................................... 34

................................. 22

night answer ............................................... 30

notes .............................................................. 2

open door

with a code

open listening ............................................. 10

operating principle .......................................9

operating steps ............................................. 8

override .................................................. 29, 34

.............................................. 18

Index

parking a call ...............................................24

personal identification number ................ 36

pickup (call) ...........................................17, 47

PIN ................................................................36

for a telephone .......................................35

preventing and allowing automatic camp-

..................................................................24

programming your telephone ............16, 33

project calls ................................................. 32

radio paging equipment PSE .................... 44

recall ............................................................. 28

receiving volume ..................................10, 16

redialing a number ..................................... 12

relays ............................................................ 44

relocate ........................................................39

reserving a trunk ........................................21

resetting functions .....................................40

resetting services ....................................... 40

ring tone ......................................................16

ring transfer

in an executive/secretary team

ring volume ................................................. 16

ringing group ............................................... 47

room monitor .............................................. 34

............50

saving a PIN ................................................ 36

secretary functions .................................... 49

security ........................................................ 33

setting your telephone ........................16, 33

silent monitor .............................................. 34

simple paging equipment ......................... 44

speaker call ................................................. 20

special dial tone .......................................... 20

speed-dialing

dialing numbers

saving station speed-dialing .................20

system .....................................................19

station number

assigning

station speed-dialing ............................ 19, 20

suffix-dialing ................................................27

switches ......................................................44

system speed-dialing ................................ 19

system-wide cancellation .........................40

......................................19

..................................................21

telephone

cleaning

locking ......................................................35

locking another ....................................... 36

locking/unlocking .................................... 35

locking/unlocking all phones .................36

maintaining ..............................................58

operating ....................................................9

settings ..............................................16, 33

testing ...................................................... 50

using another like your own ................. 38

telephone data service .............................. 43

telephone maintenance ............................ 58

telephone test ............................................50

temporary phone using a

temporary phone

testing the telephone ................................50

testing the telephone functions .............. 50

text message

answering

deleting/displaying .................................37

receiving ................................................... 38

sending .....................................................37

three-party conference .............................. 13

time-dependent hotline ............................. 21

toggle ...........................................................13

tone dialing ..................................................27

tone dialing (DTMF dialing) .......................27

trace call .......................................................35

transfer (call)

after announcement

transfer call ..................................................13

trunk flash .................................................... 28

trunk, reserving .......................................... 21

.................................................... 58

....................................38

................................................38

.............................. 28

Index

UCD .............................................................. 48

using functions from the outside ............ 41

variable call forwarding ............................. 13

work time .................................................... 48

Overview of Functions and Codes (Alphabetical)

The table below lists all available functions. If these functions have been configured (contact the service personnel), they can be called by entering a code or pressing a function key.

Functions

Accept a waiting call (camp-on)

Terminate second call,

1. Continue the call

Prevent automatic camp-on

Allow automatic camp-on

Call waiting tone on

Call waiting tone off

Accept call, directed

Accept call, group

Adjust ring volume

Adjust ring tone

Answer call

Assign station number (not for U.S.) n qhe o MSN o Ext.

Associated dialing Associated service n qlg o Int. o

Call charge assignment / account code

Operating Steps

t n qii

(1x or 2x)

Consultation

n rhmd w n

qhmd w

rlk w

qlk w

n qim o Int. n qik

(u or v) e u v simultaneously

(

u or v) f u v simultaneously

n qjk o Int. w o Stn No.

n qjd o Code r if appl. w o Ext.

Overview of Functions and Codes (Alphabetical)

Functions

Call forwarding on

Operating Steps

n qee o Stn No. w n qef o Stn No. w n qeg o Stn No. w

Call forwarding off

Forward Line: On

Forward Line: Off

Call forwarding in carrier network on

n re w n qide o Tr k N o. e o Stn No. w n

qide o Trk No. f o Stn No. w

qide o Trk No. g o Stn No. w

ride o Trk No. w

n qjhe o MSN o Ext. w n qjhf o MSN o Ext. w n qjhg o MSN o Ext. w

Call forwarding in carrier network off

Call waiting (camp-on) n o Int. w Stn busy; wait 5 seconds

Change call number

n rjhe w o MSN w n

rjhf w o MSN w

rjhg w o MSN w

n qmhem o own call No. o Code rmhem

Change call volume s (u or v) u v simultaneously

Changeover on (lock)

Changeover off (unlock)

Lock all phones

Unlock all phones

Consult

Quit consultation,

1. Continue the call

To gg l e

Start three-party conference

Connect parties

n qjj o Code n rjj o Code n qmhg o Int. q n

qmhg o Int. r

Consultation

s o Stn No.

(1x or 2x)

Consultation

Overview of Functions and Codes (Alphabetical)

Functions

Control relay on

Control relay off

Conversation (entrance telephone)

Open door

Door release on

Door release off

DND on

DND off DTMF dialing/Tone dialing s qig o Ending a call t or

Group call, leave

Operating Steps

n qmd (e...h) w

rmd (e...h) w

n n or after 30 seconds n o Int.

Consultation

qje o Int.

n qlm o Int. + Code w (e or f) n rlm o Int. w

n qmk w n

rmk w

Consultation

Release

n rli or n rlir or n rli o Group

Group call, join

n qli or n qlir or n qli o Group

Hotline

Making calls n o Stn No. or o Stn No. n Monitoring (only U.S.) n qmhh o Int.

Mute off

Mute on

Night answer on

Mute

s n qhh o Int. w or

n qhhq w

Night answer off Override Stn busy qjf w

n rhh w

Consultation

Overview of Functions and Codes (Alphabetical)

Functions

Paging another person (not for U.S.)

Answer page

(simple paging equipment)

Answer page

(enhanced paging equipment)

Park a call

Retrieve parked call

Phone test Picking up (retrieving) a held call n qjg o Line No. Redial n

Reject call

Reserve trunk

When the reserved trunk is free Reset services n rd w

Ring transfer on

Operating Steps

n qhi o Int. w n qim o Int.

n rhi o Int.

s qij

Consultation

(

d...m) w t

rij (d...m)

n qmhd

Redial

Release

n o Busy (external); wait 5 seconds t n

o Ext.

n qidf o Line No. w

Ring transfer off

Ringing group on

Ringing group off

Room monitor on

Room monitor off

Monitoring a room

Save timed reminder

Delete timed reminder

Accept timed call

Saving a PIN

ridf o Line No. w

n qle o Int. w n

rle w

n qll w s t n

o Int.

n qhj o (Time, e.g. 0905) w n rhj w n t

n qmg o Old code o 2x new code

Overview of Functions and Codes (Alphabetical)

Functions

Send message

Delete message (sent)

Accept message

Speaker call

HF answerback

Start conference

The other party does not respond

1. Continue the call

Add a party to the conference

(max. five)

Leave conference

Remove party

Remove ISDN central office party

from the conference (only for U.S.)

Store a callback

Delete callback

Accept callback

Operating Steps

n qjl o Int. (d...m) w n rjle w n w rjlg

n qld o Int. w n

n o Stn No. o Stn No. qg

(1x or 2x)

Consultation

o Stn No. qg etc.

Consultation

Callback

qhme

n ril w n

Suppress caller ID on

Suppress caller ID off Telephone data service s qhf o Trace call (not for U.S.) s qlh

Transferring a call

...after announcement to group

Trunk flash s qie o

n qlj w n

rlj w

Consultation

s o Stn No. t

Consultation

qld

Group w s

Consultation

Overview of Functions and Codes (Alphabetical)

Functions

UCD

Log on at beginning of shift

Log off at end of shift

Log off work

Log on work

Work time on

Work time off

Night answer on

Night answer off

Use speed-dialing

Speed-dialing: store station

Using another phone temporarily Using mailboxes n w rjlg or

Operating Steps

n qhde o Code w n rhde w n rhdf w n qhdf w

(

n or s) qhdg w

(

n or s) rhdg w n qhdhq w n rhdh w

n o

Speed-dial

(

0...*9 or 000...999) or

n qk o ( n qmf o

0...*9 or 000...999)

0...

n qidl o Int. o Code w

n w

Message Waiting

9 w o Ext. w

FCC and Industry Canada Compliance

This section describes the requirements for compliance with Federal Communications Commission (FCC) Rules and Industry Canada CS-03 standard.

FCC Certification and Requirements

The following paragraphs describe requirements and information based on FCC rules.

Service

If you experience problem with the Siemens optiPoint telephone, contact Siemens customer support at 1-800-835-7656 for information on service and repairs. The telephone company can ask you to disconnect the equipment from the network until the problem is corrected or until you are sure that the equipment is not malfunctioning.

FCC Rules, Part 15

The Siemens optiPoint telephone has been tested and complied with the limits for a class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, can cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case the user will be required to correct the interference in the user’s expense.

FCC Rules, Part 68

FCC Part 68 Certification The Siemens optiPoint telephone is certified with FCC under Part 68 as a component device for connection behind FCC Part 68 certified Siemens PBX systems. In order for the FCC certification of the Siemens optiPoint telephone to be retained, all other products used in conjunction with the Siemens optiPoint telephone must also be FCC Part 68 certified for use with the front-end terminal equipment. If any of these components are not certified, Siemens is required to obtain FCC Part 68 certification of the assembled equipment prior to connection to the telephone network. Part 68 certification requires Siemens to maintain this approval and as such are responsible for the following:

– Any component added to the Siemens optiPoint telephone, whether it bears compo-

nent certification or not, will require a Part 68 compliance evaluation. Siemens may need to test and make a modification filing to the FCC before that new component can be used;

– Any modification/update made to the Siemens optiPoint telephone will require a Part

68 compliance evaluation. Siemens may need to test and make a modification filing to the FCC before that modified component can be used;

– Siemens optiPoint telephone complies with and will continue to comply with all the

applicable rules and regulations in Subpart D of the FCC Part 68 rules during the lifetime of the product.

FCC and Industry Canada Compliance

If at any time the ownership of Siemens optiPoint telephone is transferred to someone else (whether independently or as part of a system), please supply this manual to the new owner.

1. R E N The ringer equivalence number (REN) is used to determine the quality of devices which may be connected to the telephone line. Excessive RENs on the telephone line may result in the devices not ringing in response to an incoming call. In most, but not all areas, the sum of RENs should not exceed five (5.0). At the base of the telephone is a label contains, among other information, the REN and the FCC certification number. If requested, this information must be given to the telephone company. To be certain of the number of devices that may be connected to a line, as determined by the total RENs, contact the local telephone company. Note: REN is associated with the analog telephones. It is not applicable to Siemens optiPoint telephone. If requested, please supply the FCC Certification numbers of the front-end host terminal equipment that have a direct Public Switched Telephone Network connection (i.e. have a REN stated on the label) and the highest REN.

2. Facility Interface Information Siemens optiPoint telephone connects to the public switched telephone network through FCC Part 68 certified front-end host PBX equipment which specifies the type of network jacks to be used.

3. Disruption of the Network If the Siemens optiPoint telephone disrupts the telephone network, the telephone company can discontinue your service temporarily. If possible, the telephone company will notify you in advance. If advance notice is not practical, they will notify you as soon as possible. You are also informed of your right to file a complaint with the FCC.

4. Telephone Company Facility Changes The telephone company can make changes in its facilities, equipment, operations, or procedures that can affect the operation of your equipment. If they do, you should be notified in advance so you have an opportunity to maintain uninterrupted telephone service.

5. Hearing-Aid Compatibility Telephones for emergency use and telephones installed in common areas such as lobbies, hospital rooms, elevators, and hotel rooms must have handsets that are compatible with magnetically coupled hearing aids. Persons who are not in common areas must also be provided with hearing-aid compatible handsets, if needed. The Siemens optiPoint telephone complies with the FCC Rules, Part 68, Section

68.316 Hearing Aid Compatibility and 68.317 volume control requirements.

6. Programmed Dialer Features When you program emergency numbers or make test calls to emergency numbers using Siemens products with programmed dialer features, stay on the line and briefly explain to the dispatcher the reason for the call before hanging up. Perform these activities in off-peak hours, such as early morning or late evening.

FCC and Industry Canada Compliance

Equipment Attachment Limitations

The following are notices required by Industry Canada Terminal Attachment Program Certification Procedure CP-01, Part I, Section 14.

Ringer Equivalence Number (REN)

The Ringer Equivalence Number (REN) assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface. The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed 5. The REN is associated with the analog loop-start and ground-start telephones. It is not applicable to Siemens optiPoint telephones.

Equipment Attachment Limitations

The Industry Canada label identifies certified equipment. This certification means that the equipment meets certain telecommunications network protective, operational and safety requirements as prescribed in the appropriate Terminal Equipment Technical Requirement documents. The Department does not guarantee the equipment will operate to the user’s satisfaction.

Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local telecommunications company. The equipment must also be installed using an acceptable method of connection. The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations.

Repairs to certified equipment should be coordinated by a representative designated by the supplier. Any repairs or alterations made by the user to this equipment, or equipment malfunctions, may give the telecommunications company cause to request the user to disconnect the equipment.

Users should ensure for their own protection that the electrical ground connections of the power utility, telephone lines and internal metallic water pipe system, if present, are connected together. This precaution may be particularly important in rural areas.

DANGER

Users should not attempt to make such connections themselves, but should contact the appropriate electric inspection authority, or electrician, as appropriate.

www.siemens.com/hipath

Ref. No.: A31003-H1012-C128-1-7619

Subject to availability. Right of modification reserved. Printed in the Federal Republic of Germany.

24.05.2004

Siemens HIPATH 3000 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Basic operating instructions

How to Use these Operating Instructions

Accessing Functions

... With Codes

... With Function Keys

Making Calls – Basic Functions

Making and Answering Calls

Answering a Call

Open Listening in the Room During a Call

Dialing Numbers/Making Calls

Answering a Call With the Handset

On-Hook Dialing

Ending the call

Redialing a Number

Turning the Microphone On and Off

Switching to the Party on Hold (Toggle)

Transferring a Call

Call Forwarding

Using Variable Call Forwarding

Using Callback

Storing a Callback

Answering a Callback

Deleting (All) Stored Callbacks

Telephone Settings

Adjusting the Ring Volume

Adjusting the Ring Tone

Adjusting the Receiving Volume During a Call

Making Calls – Convenience Functions

Making Calls

Accepting a Specific Call for Your Colleague

Rejecting Calls

Using the Speakerphone

Answering Calls from the Entrance Telephone and Opening the Door

Dialing Numbers/Making Calls

Speed-dial

Using Mailboxes

Talking to Your Colleague With a Speaker Call

Automatic Connection Setup (Hotline)

Reserve Trunk

Associated Dialing/Dialing Aid

During a Call

Using Call Waiting

Accepting a Waiting Call (Camp-On)

Turning the Call Waiting Tone On and Off

Parking a Call

Picking up (Retrieving) a Held Call

Conducting a Conference

Activating Tone Dialing (DTMF Suffix Dialing)

After a Speaker Call (Announcement) in a Group

Trunk Flash

If You Cannot Reach a Destination

Call Waiting (Camp-On)

Busy Override - Joining a Call in Progress

Using Night Answer

Appointments Function

Saving Appointments

Using Timed Reminders

Displaying and Assigning Call Charges

Dialing with Call Charge Assignment

Private Sphere/Security

Turning Do Not Disturb On and Off

Caller ID Suppression

Silent Monitor

Monitoring a Room

Trace Call: Identifying Anonymous Callers (Not for U.S.)

Locking Another Telephone to Prevent Unauthorized Use

Saving Your PIN

Using Other Functions/Services

Sending a Message

Deleting Sent Messages

Answering Messages

Using Another Telephone Like Your Own

Change call number (relocate)

Resetting Services and Functions (System-Wide Cancellation for a Tele phon e)

Activating Functions for Another Tele phon e

Using System Functions from the Outside (DISA: Direct Inward System Access)