These operating instructions describe the optiPoint 500 economy, optiPoint 500 basic,
optiPoint 500 standard, and optiPoint 500 advance telephones running on your
HiPath 1200.
They describe all functions you can use from your telephone. If you find that some functions you wish to use are not available on your telephone, they have not been configured
for you and your telephone. In this case, please consult service personnel.
Important Notes
Do not operate the telephone in environments where there is a danger of
explosions.
For best performance, use original Siemens accessories!Æ page 93
Never open the telephone or a key module.
If you encounter any problems, contact your service personnel.
Never allow the telephone to come into contact with staining or aggressive liquids such as
coffee, tea, juice, or soft drinks. For information on telephone maintenance Æ page 94.
The information provided in this document contains merely general descriptions or characteristics of performance which in case of actual use do not always apply as described or
which may change as a result of further development of the products.
An obligation to provide the respective characteristics shall only exist if expressly agreed
in the terms of contract.
The trademarks used are owned by Siemens AG or their respective owners.
Mark
2
The device conforms to the EU guideline 1999/5/EG, as attested by the CE
mark.
This device has been manufactured in accordance with our certified environmental management system (ISO 14001). This process ensures that energy consumption and the use of primary raw materials are kept to a minimum, thus reducing waste production.
Before You Begin
All electrical and electronic products should be disposed of separately from
the municipal waste stream via designated collection facilities appointed by
the government or the local authorities.
The correct disposal and separate collection of your old appliance will help
prevent potential negative consequences for the environment and human
health. It is a precondition for reuse and recycling of used electrical and electronic equipment.
For more detailed information about disposal of your old appliance, please
contact your city office, waste disposal service, the shop where you purchased the product or your sales representative.
The statements quoted above are only fully valid for equipment which is installed and sold in the countries of the European Union and is covered by
the directive 2002/96/EC. Countries outside the European Union may have
other regulations regarding the disposal of electrical and electronic equipment.
Overview of Functions and Codes . . . . . . . . . . . . . 101
7
Basic Operating Instructions
Basic Operating Instructions
Characteristics and Ways to Connect Your optiPoint 500
optiPoint 500
function keys12121219
Full-duplex speakerphone feature
Display backlight---;
Headset Æ page 93
connected with
• built-in interface---;
• adapter-;;;
• handset interface;;;;
USB interface-;;;
Interface for add-on equipment
Option bays0112
1)
The name and model of your telephone are printed on the base of your optiPoint 500.
1
economybasicstandardadvance
--;;
-;;;
8
Basic Operating Instructions
Control Panel optiPoint 500 economy/basic/standard
Speaker
for open listening
and ring tones
Handset
Display,
2 lines with
24 chars
Key field
Program/Service
Redial
Mute or Internal
Speaker
Keypad
- fixed function keys:
LEDs
Key field –
freely programmable keys
Keys for
telephone
settings
Keys for scrolling to
functions
Fixed
function key:
Release
Key for
confirming
a function
Microphone for speakerphone
mode
(optiPoint 500 standard only)
9
Basic Operating Instructions
Control Panel optiPoint 500 advance with optiPoint key module
Speaker
for open listening
and ring tones
Handset
Illuminated Display,
2 lines with
24 chars
Key field
Program/Service
Redial
Mute or Internal
Speaker
Keypad
- fixed function keys:
LEDs
Key field –
freely programmable keys
Keys for
telephone
settings
10
Keys for scrolling to
functions
Fixed
function key:
Release
Key for
confirming
a function
optiPoint key module
with additional
programmable keys
Microphone for speakerphone mode
Step by Step
Program/Service
Speaker
Consult?
>
Ring tone?
Basic Operating Instructions
How to Use these Operating Instructions
This symbol indicates special notices and additional information.
You will find a graphic representation of the steps in logical sequence in the left column. Below is an explanation of the symbols:
n Lift the handset.
t Replace the handset.
s Conduct a call.
o Enter a telephone number or code.
dd Enter the code.
u or v Press volume controls on the telephone.
Press the key.
Press the illuminated key.
Press the flashing key.
: Currently available option appears on the screen.
If you want to use the displayed option, confirm with
: key.
the
Search for options.
:
Press the
until the option appears on the screen.
Then press the
< >
keys,
: key to confirm your selection.
Please dial
Return to held call?
Screen Displays
Line 1 displays prompts, error messages or acknowl-
>
edgment messages, depending on the situation.
Line 2 displays functions that you can confirm by pressing :. If the symbol ">" appears on the right, you can
press <> to access further options.
11
Basic Operating Instructions
Step by Step
Service personnel
References to service personnel usually mean the person responsible for programming your HiPath 1200.
Service personnel have access to appropriate PC tools.
12
Step by Step
>
Forwarding on?
Callback?
>
Directory?
Program/Service
>
#0=Reset services?
Basic Operating Instructions
Accessing Functions
... Interactively
You can select some functions while the telephone is
idle, for example:
Use <> to scroll to a function and press : to ex-
:
ecute it.
You can select other functions directly depending on the situation. Example: you call a number, but the line
is busy:
: Press : to confirm.
or
Use <> to scroll to a function and press : to ex-
:
ecute it.
... Via the Program/Service menu
First press the "Program/Service" key. You then see a list
of selection options, such as: “#0=Reset services?“
Æ page 77.
Press the key.
Use <> to scroll to a function and press : to ex-
:
ecute it.
or
Program/Service
>
More features?
>
*97=Do not disturb on?
rd Enter the code directly.
The ”Overview of Functions and Codes” Æ page 101
contain a list of codes. However, they are also displayed
on screen along with the corresponding function.
You can find further options such as "*82=Do not disturb on?" in Program/Service under “More features“.
These options are available when the telephone is idle
or during a call, but without code.
Press the key.
Use <> to scroll to a function and press : to ex-
:
ecute it.
Use <> to scroll to a function and press : to ex-
:
ecute it.
13
Basic Operating Instructions
Step by Step
... With Function Keys
If you saved a function on a key Æ page 59, you can access it directly as follows:
Press the Mute key to execute the function.
14
Step by Step
Making Calls – Basic Functions
Making Calls – Basic Functions
Answering Calls
Special default ring signaling is set for your telephone:
• When you receive an internal call or callback, your
telephone rings once every four seconds (singletone sequence).
• When you receive an external call, your telephone
rings twice in rapid succession every four seconds
(dual-tone sequence).
• When you receive a call from the entrance telephone, your telephone rings three times in rapid succession every four seconds (triple-tone sequence).
• If a call is waiting, you hear a short tone (beep) every
six seconds.
• When you receive a timed reminder, your telephone
rings twice (double-tone sequence, i.e. long ring followed by short ring).
The number and/or name of the caller appears on the
display unless suppressed by the caller.
If a name is saved in your HiPath 1200 for the caller’s
station number, it is displayed (if configured by the service personnel).
The service personnel can also program the system to
display the multi-station number (MSN) dialed in the
case of external calls or the name assigned to the MSN.
Answering a Call With the Handset
The telephone rings. The caller is displayed.
n Lift the handset.
u or v To raise or lower the volume, keep pressing the keys un-
til the desired call volume is set.
15
Making Calls – Basic Functions
Step by Step
Speaker
u or v To raise or lower the volume, keep pressing the keys un-
Answering a Call with the Speaker (Speakerphone Mode)
This function is not available with
optiPoint 500 economy and optiPoint 500 basic.
The telephone rings. The caller is displayed.
Press the key. The LED lights up.
Speakerphone mode.
til the desired call volume is set.
• Tell the other party that you are using speakerphone mode.
• The speakerphone works bests at a low receiving volume.
• The ideal distance between the user and the
telephone set in speakerphone mode is
about 50 cm (approx. 20 inches).
16
Step by Step
Making Calls – Basic Functions
Dialing/Making Calls
You can make free internal calls to all users who are connected to the HiPath 1200.
If authorized, you can also make external calls to users
in the public telephone network.
You can get the internal station numbers and external trunk access codes from the service personnel.
If this function has been configured (consult service personnel), your HiPath 1200 automatically
dials the least expensive connection for external
calls (Least Cost Routing LCR). If the least expensive connection is not available, the name of the
default carrier or the advisory text "Expensive
connection" appears on the display and you will
hear an alerting tone.
Off-Hook Dialing
n Lift the handset.
Speaker
o • For internal calls, enter the internal station number.
• For external destinations, enter the external trunk
access code and the external station number.
The called party does not answer or is busy:
t Replace the handset.
or
Press the key. The LED goes out.
On-Hook Dialing
o • For internal calls, enter the internal station number.
• For external destinations, enter the external trunk
access code and the external station number.
17
Making Calls – Basic Functions
Step by Step
Speaker
Release
The other party answers with speaker:
n Lift the handset.
or On-hook dialing: use speakerphone mode (not available
with optiPoint 500 economy and optiPoint 500 basic).
The called party does not answer or is busy:
Press the key. The LED goes out.
or
Press the key.
Your HiPath 1200 may also be programmed so
that you have to either press the Internal key or
enter the internal code before you dial an internal
number.
To call an external party, you have to enter an external code before dialing the party’s telephone
number (automatic trunk seizure/prime line is not
active; consult service personnel).
When automatic trunk seizure is active, you will
hear a continuous tone when you lift the handset.
18
Speaker
Switching to Speakerphone Mode
This function is not available with
optiPoint 500 economy and optiPoint 500 basic.
Precondition: You are conducting a call with the handset.
t Hold down the key and replace the handset. Then re-
and
lease the key and continue the call.
Switching to the Handset
This function is not available with
optiPoint 500 economy and optiPoint 500 basic.
Precondition: You are engaged in a call in speakerphone mode.
n and s Lift the handset. Continue the call.
Step by Step
Speaker
Speaker
Speaker
Release
Making Calls – Basic Functions
Open Listening
You can let other people in the room join in on the call.
Let the other party know that you have turned on the
speaker.
Precondition: You are conducting a call with the handset.
Activating this function:
Press the key. The LED lights up.
Deactivating this function:
Press the key. The LED goes out.
Ending a Call
t Replace the handset.
or
Press the key. The LED goes out.
or
Press the key.
19
Making Calls – Basic Functions
Step by Step
Redial
Redial
Redialing a Number
The last ten telephone numbers dialed are stored automatically.
You can redial them simply by pressing a key.
The station number appears on your screen for two seconds and is then dialed.
Press the key once to dial the number last dialed.
Press the key twice to dial the next-to-last number dialed.
Press the key three times to dial the third-to-last number dialed.
etc.
Displaying, dialing or deleting saved station numbers or switching to other lists
You can display, dial, and delete specific saved station
numbers (external and internal). You can also change to
other lists, such as, the caller list Æ page 37.
Press the key repeatedly, but at least twice.
The automatically stored number is displayed.
Next?
>
Time/date sent?
>
Call?
>
Other Lists?
>
Delete?
>
Exit?
20
: The next stored number is displayed. Press the "OK" di-
alog key to confirm four selection.
or
Select and confirm.
:
or
:
or
:
or
:
or
:
If this feature is configured (consult service personnel), account codes entered are also saved
Æ page 74.
Step by Step
Mute
Mute
>
Mute on?
>
Mute off?
Making Calls – Basic Functions
Turning the Microphone On and Off
To prevent the other party from listening in while you
consult with someone in your office, you can temporarily switch off the handset microphone or the handsfree
microphone. You can also switch on the handsfree microphone to answer an announcement via the tele¦phone speaker (speaker call, Æ page 34).
Speakerphone mode is not available with
optiPoint 500 economy and optiPoint 500 basic.
Precondition: You are conducting a call. The microphone is switched on.
Press the key. The LED lights up.
or
Press the illuminated key. The LED goes out.
or
Select and confirm.
:
or
:
If your HiPath 1200 is configured for automatic
line seizure (consult service personnel), there is
no mute key. The Internal function is assigned to
the key Æ page 18.
21
Making Calls – Basic Functions
Step by Step
Consult?
Return to held call?
Quit and return?
Program/Service
>
Toggle/Connect?
Program/Service
qd Press the key. The LED lights up. Enter the code. The
qf Press the key. The LED lights up. Enter the code. The
Calling a Second Party (Consultation
Hold)
You can call a second party while engaged in a call. The
first party is placed on hold.
: Confirm.
o Call the second party.
Return to the first party:
: Confirm.
or
:
or
LED goes out.
Switching to the Party on Hold (Toggle)
Select and confirm.
:
or
LED goes out.
>
Conference?
Program/Service
>
Transfer?
22
Combining the Calling Parties into a ThreeParty Conference
Select and confirm.
:
or
qg Press the key. The LED lights up. Enter the code. The
LED goes out.
Connecting the other parties to each other
Select and confirm.
:
Step by Step
Consult?
>
Start transfer?
>
Transfer?
Making Calls – Basic Functions
Transferring a Call
If the person you are speaking to wants to talk to another colleague of yours, you can transfer the call that
colleague.
: Confirm.
or
:
Enter the number of the party to which you want to
o
transfer the call.
If this function has been configured (contact the
service personnel), you can also transfer a call to
busy stations.
The busy station is called as soon as the ongoing
call is over.
s Announce the call, if necessary.
t Replace the handset.
or
Select and confirm.
:
If this function is enabled (consult the responsible service personnel), you can also set up a connection between two external parties using the
transfer function.
If the function has not been enabled, a connection can only be set up between two external
parties if you first confirm the prompt "Externalexternal transfer, Confirm transfer".
Otherwise you receive a callback from the waiting connection.
Please note that the costs for the external-external call will be billed to the transferring party.
The duration of connections between two external parties can be set by the service personnel.
23
Making Calls – Basic Functions
Step by Step
>
Forwarding on?
qee Enter the code.
Save?
>
Forwarding off?
ree Enter the code.
Call Forwarding
Using Variable Call Forwarding
You can forward calls immediately to different internal or
external telephones (destinations).
Select and confirm.
:
or
o Enter the destination number.
• For internal destinations, enter the internal station
number.
• For external destinations, enter the external code
and the external station number.
: Confirm.
Deactivating call forwarding:
Select and confirm.
:
or
When call forwarding is active, a special dial tone
sounds when you lift the handset and "to:..." appears in the display.
24
Step by Step
>
Trunk FWD on?
Call Forwarding in the Carrier Network
and Forwarding Multiple Subscriber Numbers (MSN)
If this function has been configured (consult service
personnel), you can forward calls to your HiPath 1200
multiple subscriber numbers (MSN) (DID number) directly within the carrier network.
For example, you can forward your phone line to your
home phone after business hours.
Select and confirm.
:
or
qjh Enter the code.
Making Calls – Basic Functions
1=immediate?
>
2=on no reply?
>
3=on busy?
Save?
Save?
>
Trunk FWD off?
: Select and confirm the line type you wish to use.
or
Forward after delay (can be set by service personnel
:
using "MSN/Delay").
or
:
or
e or f or g Enter the code.
o Enter the number of the external destination (without the
external code).
: Confirm.
o Enter the desired MSN.
: Confirm.
Deactivating call forwarding:
Select and confirm.
:
or
rjh Enter the code.
: Confirm the displayed call forwarding type.
or
e or f or g Enter the activated call forwarding type.
o Enter the forwarded MSN.
25
Making Calls – Basic Functions
Step by Step
Save?
Program/Service
>
More features?
>
Forw. No Reply on?
Save?
: Confirm.
When call forwarding is active, a special dial tone
sounds when you lift the handset and "MSN
to:..." appears in the display.
Using Call Forwarding - No Answer (CFNA)
Calls that you do not answer after six rings (=default,
can be set by service personnel) or that arrive while you
are busy can be forwarded to a telephone of your
choice.
Press the key. The LED lights up.
Select and confirm.
:
Select and confirm.
:
or
qeh Enter the code.
o Enter the destination number.
• For internal destinations, enter the internal station
number.
• For external destinations, enter the external code
and the external station number.
: Confirm.
>
Forw. No Reply off?
26
Deactivating call forwarding - no answer:
Select and confirm.
:
or
reh Enter the code.
When call forwarding - no answer is activated,
"CF-NR to:..." appears briefly on the display after
you replace the handset.
Step by Step
Callback?
Callback set
Making Calls – Basic Functions
Using Callback
If a user is busy or is not answering, you can store an
automatic callback. This feature saves you from having
to make repeated attempts to reach the user.
You receive a callback,
• When the other party is no longer busy
• When the user who did not answer has conducted
another call.
Storing a Callback
Precondition: You have reached a busy line or no one
answers.
: Confirm.
or
qil Enter the code.
or Your HiPath 1200 can also be programmed so that a
callback request is automatically saved ("Activation via
Timeout" is set to "Callback"; consult service personnel).
Wait (approx. 3 seconds) until "Callback set" appears on
the display and there is a brief interruption in the busy
tone or ring tone.
Speaker
Answering a Callback
Precondition: A callback was saved. Your telephone
rings: "Callback: ..." appears on the display.
n Lift the handset.
or
Press the key. The LED lights up.
You hear a ring tone.
27
Making Calls – Basic Functions
Step by Step
>
View callbacks?
ril Enter the code.
Delete?
>
Exit?
Program/Service
Speaker
Checking and Canceling a Saved Callback
Select and confirm.
:
or
Deleting a displayed entry:
: Confirm.
Ending callback display:
Select and confirm.
:
or
Press the key. The LED goes out.
or
Press the key. The LED goes out.
28
Step by Step
Program/Service
>
*91=Prog. feature key?
Change key?
Saving Repertory Dialing Numbers on
a Key
You can save a frequently dialed number on any free key
of your phone or accompanying equipment.
Press the key. The LED lights up.
Select and confirm.
:
or
qme Enter the code.
Press the key. If the key is already in use, its assignment
appears on the display.
: Confirm.
Making Calls – Basic Functions
Repdial key?
Save?
>
Previous?
Exit?
>
Another key?
: Confirm.
o Enter the station number.
In the case of external station numbers, please
always enter the external code (for example, 0).
You can insert dial pauses and switch to tone dialing for checking the answering machine.
Use the key to program a
dial pause between two digits. Pressing the
key switches to tone dialing for the following digits.
Redial
: Confirm.
or If you make a mistake:
Select and confirm. This deletes all entered digits.
:
: Confirm.
or
Select and confirm.
:
r
29
Making Calls – Basic Functions
Step by Step
Simply press the key to dial a stored telephone
number Æ page 30.
If you have saved an internal station number, the
corresponding LED signals various states
Æ page 60
You can do this while a call is in progress.
Using Repertory Dialing Keys
Precondition: You have saved a station number on a repertory dialing key Æ page 29.
Press the key on which the number is saved.
You can also press the repertory dial key during a
call. This automatically sets up a consultation
Æ page 22.
30
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