Siemens Hicom 300 H, Hicom 300E User Manual
s
HiPath 4000
Hicom 300 E/300 H
User Guide
optiPoint 500 economy
optiPoint 500 basic
optiPoint 500 standard
optiPoint 500 advance
About these Operating Instructions
These Operating Instructions describe the use of the optiPoint 500 economy
optiPoint 500 b asic, optiPoint 500 standard optiPoint 500 a dvance telephones in conjunction with the HiPath 4000 Communication Server, Version 1.0 and Hicom 300 E/300 H, all
Versions
They describe all functions you can use from your telephone. You may find that some functions you wish to use are not available on your telephone. This may be due to one of the
following reasons:
• The function has not been configured for your telephone - address any questions to
Customer Support.
• Your communications platform does not s upport this func tion - contact your Siemens
sales representative to upgrade your system.
,
Important Notes
Never operate the telephone in an environment where there is a risk of
explosion.
Only use Siemens accessories (Æ page 92). The use of other manufacturers’ accessories may be dangerous and will render the warranty and
approval null and void.
Never open the telephone set or an add-on unit. If any prob lems arise,
get in touch with System Support.
The telephone must not come into contact with abrasive liquids or liquids which are liable to d iscolor it, such as tea, coffee, fruit juices or soft
drinks.
Care of the telephone Æ page 96.
CE label
The CE symbol certifies compliance of this equipment with the EU directives.
Environmental label
This device has been manufactured in accordance with our certified environmental management system (ISO 14001). This process ensures
that energy consumption and the use of primary raw materials are kept
to a minimum, thus reducing waste production.
2222
Basic Usag e Ins t ructi on s
Basic Usage Instructions
op ti Point 5 00 ec ono my ba si c standa rd adva nc e
Funct i on keys 12 12 12 19
Full-duplex handsfree function - -
Display illumination - - -
He adse t conn ect ion - - -
USB interface -
Interface for add-on equipment -
O pt ion bay 0 1 1 2
999
999
The optiPoint 500 economy/basic/standard
99
9
9
Handset
Sp eaker fo r op en
listening
Dialing
keypad
Permane ntl y a ssig ned fun cti on key s
Service Menu
Re di al
Mailbox
Speake r
Cal l pi ckup
Call park
Disconnect
Show used line
Ringer cutoff
Privacy
Hold
Exclusive hol d
DisplayKeys for telephone settings
Key for co nf irm ing
a fu nction
(
example
Fix ed funct i on keys
Handsfree conversi n g micro-
phone
(op t iPoi nt 500 s t
Ke y for scrolling to
fu ncti ons
):
*
*
*
*
*
:
Variant
Cal l pi ckup
Call park
Disconnect
Show used line
Ringer cutoff
[Line] own
[Line] own
[Line] own
3333
Basi c Usag e Inst ructi on s
optiPoint 500 advance control panel with optiPoint key modules
Disp layKeys fo r te le phon e se ttin gs
Fixed function keys
Handset
Speaker
for open
li s t e n in g
Dialing
ke y p a d
Key for
confirming
a function
Key for scrolling
to functions
o pt i Po in t 5 0 0 ke y m o du le w i th
ad di tional p r ogrammable k eys
Per ma nentl y ass ig ned f unction k eys
for basic, enhanced, multiline and team functions (example): Variant:
Ser vic e Menu
Redi al
Ma il b o x
Speake r
Call pi ckup
Ca ll par k
Disconnect
Show used line
Ringer cutoff
Privacy
Hold
Exclusive hol d
Line] other
Line] other
Line] other
Line] other
Line] other
Line] other
Line] other
*
*
*
*
*
Call pi ckup
Ca ll par k
Disconnect
Show used line
Ringer cutoff
Line] other
Line] other
Line] other
Line] other
Line] other
Line] other
Line] other
Line] other
Line] other
Line] other
Ha n dsfree c o nversing microphone
Shift
key for
se cond
key level
*
keyset configuration
4444
(Æ pa ge 6 9)
with line keys on the optiPoint 500 key module.
Step by Step
Service Menu
Speaker
Chef
Consultation?
Ri nger pitch?
How to use this user guide
The operating procedures are presented in a logical
sequence in the colored column. The symbols used
h ave th e foll owing meanings:
C Lift the handset.
I Replace the handset.
D Enter number or code.
J
K
or
Press the setting keys on the telephone.
Pres s the k ey.
Press the key tha t is lit.
Press the key tha t is flashing.
The selection option is shown on the display.
Confirm with key .
Look for the selection option.
Press keys until the selection option appears on
the display.
Then confirm with key .
Basi c Usag e Inst ructi on s
Callback?
Please dial? >
Display
Line 1 contains ins tructions or acknowledgment messages, depending on the particular situation.
Line 2 contains selection options for functions, which
you can confirm by means of . If the character ">" is
visible on the right-hand sid e, there are further selection
options, which can then be accessed using .
5555
How t o ac tiva te func tion s
Step by Step
Var. call forw. o n?
Callback?
Dial again?
Service Menu
How to activate functions
... directly
Certain functions can be selected directly in the idle
state, for example:
Make your selection with and confirm it with
.
Other functions can be sele c t ed di rect ly in certain
call situations.
You dial a number b ut the other par ty is busy:
Confirm with .
or
Make your selection with , confirm it with
and dial another number.
... via the Service Menu
First press the Service Menu key. You are then offered
a number of selection options. Example: suppressing
the number display at the called party (Æ page 21):
Press the key.
A; Use the service code to switch to the Display Suppres-
sion function. The s ervice codes are listed in the quickreference operating instructions (appendix).
or
Additional functions?
Display suppression?
6666
Service Menu
Waiting call on/off
Press the key.
Make your selection with and confirm it with
.
Sel ect aga in with and confirm with .
... using a function key
You can activate directly a Hicom function that you have
saved on a key (Æ page 50), for example
Press the key. The function is executed.
Step by Step
How t o act iva te func tion s
Which functions can be used?
Basic and enhanced functions
You can use all of the communication platform’s basic
and enhanced functions that are offered in the dialog on
the display, in the service menu and on the function
keys.
Additional multiline and team functions
Æ page 69
These are configured by System Support. You can use
the multiline and team functions in addition to the basic
and enha nced-convenience func tions. A telephone with
line keys is identifiable by the fact that your number and
the numbers of your colleagues have been assigned to
line keys. You have access to all lines and you can also
make calls v ia several lines simultaneously.
The individual telephone can also be configured (as a
keyset) for multi-line operation, for example, for use by
nonteam members or by brokers who are in contact
with clients on s everal lines simultaneously.
Additional executive/secretary functions
Æ page 86
These are configured by System Support. You can use
the executive/secretary functions in addition to the basic and enhanced-convenience functions. A telephone
with an executive/secretary configuration is identifiable
by the executive or secretary line keys for d irect calls to
the executive or to the secretary’s office. An executive/
secretary telephone also has an intercept key, while a
secretary’s telephone ha s a pickup and a deputy key.
7777
How t o ac tiva te func tion s
Step by Step
How to make best use of your telephone
• No doubt you have colleagues or outside business
associates to whom y ou make frequent calls. You
can save a great dea l of time and effort by storing
these numbers on keys (Storing a speed dialing
number on a key Æ page 48).
• All too often the number you have dialed is busy. But
afterwards you are extremely busy and completely
forget to try calling it again. Our advice: make a habit
of using the Callback function(Æ page 40).
Basic and enhanced-convenience functions
8888
Contents
Basic Usage Instructions . . . . . . . . . . . . . . . . . . . . . . 3
The optiPoint 500 economy/basic/standard. . . . . . . . . . . . . . . . . . . . . . . 3
optiPoint 500 advance control panel with optiPoint key modules . . . . . . 4
How to use thi s us er gui de . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
How to activate functions . . . . . . . . . . . . . . . . . . . . . 6
... direct ly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
... via th e Ser vice Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
... using a function k ey. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Which functi ons can be used? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Basic and enhanced func tions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Additional mul tilin e and tea m funct ions . . . . . . . . . . . . . . . . . . . . . . . 7
Additional exec uti ve/sec retary fu nctions . . . . . . . . . . . . . . . . . . . . . . 7
How to make best use of your telephone . . . . . . . . . . . . . . . . . . . . . . . . 8
Ø
Basic and enhanced-convenience functions
Answering calls and Making calls . . . . . . . . . . . . 15
Answ ering a call w ith the handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Answering a call via the speaker k ey (speakerphone) . . . . . . . . . . . . . . 15
Open lis tening . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Switching to spea kerphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Switching to the ha ndset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Using the call wa iting func tion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Activating/ deac tiva ting call w aiting . . . . . . . . . . . . . . . . . . . . . . . . . 17
Answ ering the wa iting ca ll . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 7
Using the ma ilbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Retrieva l fr om mailbo x . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Answ ering a callba ck reques t . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Deleting mail box entri es . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Terminating mailbox retri eval: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Using the ma ilbox fun ction (optiona l) . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Timed remi nders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Incoming call on lou dspeaker (v oice calling) . . . . . . . . . . . . . . . . . . . . . 20
Activating/deactivating stop voice calling . . . . . . . . . . . . . . . . . . . . . . . 21
Answ ering a call o n th e hea dset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Activating/d eactiv ating do no t disturb . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Maliciou s ca ll hol ding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Making calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Dialing with the handset off-hook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Dialing with the handset on-hook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
9999
Contents
Suppressing your number on cal led pa rty’ s display . . . . . . . . . . . . . . . 24
Direct call to a colleague via loudspeaker (voice ca lling) . . . . . . . . . . . . 24
Entering comma nds with tone dialin g (D TMF s uf fix dia ling) . . . . . . . . . 25
Calling several persons simultaneously . . . . . . . . 26
Making a second call (cons ultation) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Alternating between two calls (toggling) . . . . . . . . . . . . . . . . . . . . . . . . 26
Syste m-sup po rted conf erenc e . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Setting up a conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Expan d ing the c onfer ence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Transferr ing the conferenc e. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
During the conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 1
Transferr ing a c all . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Using the switchov er but ton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Using saved numbers to make calls . . . . . . . . . . . 34
Using a c all list (miss ed calls ) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
View ing the ca ll l og . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Dia lin g a nu mber from the cal l log . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Deleting an entry from the cal l log . . . . . . . . . . . . . . . . . . . . . . . . . . 3 5
Saved num ber redi a l . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Las t number redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Dia lin g wit h repertory ke ys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Dia lin g wit h indiv idual spee d dial ing numbe rs. . . . . . . . . . . . . . . . . . . . 37
Dia lin g wit h sys tem s pe ed dia lin g numbers . . . . . . . . . . . . . . . . . . . . . 37
10
10
1010
Making project calls . . . . . . . . . . . . . . . . . . . . . . . . . 38
Setting up a proje c t c all . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Call durat ion displa y. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
If you do not get through... . . . . . . . . . . . . . . . . . . . . 40
Using the callback functi on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Storing a ca llbac k request . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Answ ering a callba ck reques t . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Rejecting a ca llbac k request . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Checking/canc ell ing s av ed c allba ck reque sts . . . . . . . . . . . . . . . . . 41
Camping on a c olleague’s call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Overriding a collea gue’s call ( int rude) . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Telephone settings . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Adju sting the ringing tone volu me . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Adju sting the ringing tone pitch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Contents
Adapting the speakerphone function to the acoustics of your room. . . 44
Setting the volume of t he alerti ng tone . . . . . . . . . . . . . . . . . . . . . . . . . 44
Bac klit D isp lay . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Adjusting the display contrast (only HiPath 4000) . . . . . . . . . . . . . . . . . 45
Adju sting the angle of the di spla y . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Locking your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Selecting the language for user prompts (displays). . . . . . . . . . . . . . . . 47
Storing numbers, system functions
and timed reminders . . . . . . . . . . . . . . . . . . . . . . . . . 48
Storing a rep ertory d ialing number on a k ey . . . . . . . . . . . . . . . . . . . . . 48
Storing a num b er for r edia ling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Storing a caller’s number or a number that has been dialed . . . . . . 49
Storing any number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Saving individu a l sp eed di a lin g numbers . . . . . . . . . . . . . . . . . . . . . . . . 50
Saving a function on a key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Saving timed reminders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Checking the telephone . . . . . . . . . . . . . . . . . . . . . . 52
Checking its fun ctionality. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Checking the a ss ignme nt of functions to keys . . . . . . . . . . . . . . . . . . . 53
Forwarding calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Using call for w arding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Fixed forwa rding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Variable forwa rding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Activating and deac tiva tin g forwa rdi ng us ing s witc h. . . . . . . . . . . . 60
Automatic c all forward in g . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Forwa rding c alls for a d iffer ent te rminal . . . . . . . . . . . . . . . . . . . . . . . . 61
Storing a destination for another
telephone/activating call forwarding . . . . . . . . . . . . . . . . . . . . . . . . 61
Storing a destination for fax, PC or busy/
activa ting c all forw ard ing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Checking/deactivating call forwarding
for another telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Checking/deactivating call forwarding
for fa x, P C or bu sy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Changing ca ll forw arding for anothe r te rminal . . . . . . . . . . . . . . . . . 64
Using a different telephone
in the same way as your own . . . . . . . . . . . . . . . . . 65
Logging on to a different telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
11
11
1111
Contents
Ide ntify ing y our self with PIN and diali ng . . . . . . . . . . . . . . . . . . . . . 65
Ide ntifi c atio n wit h th e chip car d . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 7
Deactivating identification at the other telephone. . . . . . . . . . . . . . . . . 67
Relocating with the telephone . . . . . . . . . . . . . . . . 68
Disconnecting the telephone from its present station line . . . . . . . . . . 68
Reconnecting the telephone at the new station line. . . . . . . . . . . . . . . 68
Ø
Multi-line and team functions
Making multiline and team calls . . . . . . . . . . . . . . 69
Using line keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
The differ ent state s of l ine key la mps . . . . . . . . . . . . . . . . . . . . . . . 70
Prev iew . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Tak ing c alls on line key s . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Tak ing c alls in the order off ered . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Tak ing c alls wi th pri ority . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Activating/deactivating ringer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Dia lin g wit h line k eys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Ide ntify ing the line used . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Alternating between different lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
End ing a ca ll on a line k ey . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Adding anothe r pa rty to a line (c onf erence ) . . . . . . . . . . . . . . . . . . . 75
Priv ac y . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Allowing override . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Prev enting ov err ide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Terminating a connection on a line key . . . . . . . . . . . . . . . . . . . . . . 76
Holdi ng a ca ll on a li ne key and pic king it up again . . . . . . . . . . . . . . . . 77
Holding a call on a line key ex clusively and picking it up again . . . . . . . 77
Pic king up a hel d call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 8
Forwa rding c alls for lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 8
Stori ng and activa tin g vari a ble call forward ing for a line . . . . . . . . . 78
Storing and activating a fixed call
forwardin g destination for a line . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Activating fixed call forwarding for a line (without storing) . . . . . . . 79
Canc elling the fixed ca ll for w arding destinati on . . . . . . . . . . . . . . . . 80
Dea ctiv atin g ca ll for w arding for a line . . . . . . . . . . . . . . . . . . . . . . . 8 0
Taking calls for colleagues in a team . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Pic king up a speci fic tea m c all . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Having the number of the ca lled s tati on displa yed . . . . . . . . . . . . . 82
Taking a call in a hunt group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Removing station from hunt group/adding station to hunt group . . . . . 82
Auto matic parki ng and resumption of a cal l . . . . . . . . . . . . . . . . . . . . . 83
Manual par k ing a nd res umpti on of a cal l . . . . . . . . . . . . . . . . . . . . . . . . 83
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Contents
Pic king up a ca ll on hol d . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Calling a tea m me mber directly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
The la mp s tatu s es of direc t s tation sele ction (DSS ) ke y s . . . . . . . . 84
Calling a dir ect stati on s ele c tio n (DSS) user . . . . . . . . . . . . . . . . . . 85
Tak ing a c all for a direct station s ele ction (DSS ) u ser . . . . . . . . . . . 85
Ø
Executive/secretary functions
Making calls in an executive/secretary team . . . 86
Calling e x ecut ive o r sec ret ary’s offic e . . . . . . . . . . . . . . . . . . . . . . . . . . 86
The la mp s tatu s es of direc t s tation sele ction (DSS ) ke y s . . . . . . . . 86
Making a ca ll to the exec utive/ sec retary . . . . . . . . . . . . . . . . . . . . . 8 6
Tak ing a ca ll for the execu tiv e in the s ecretary ’s offic e . . . . . . . . . . . . . 87
Taking a call for the executive during a call in progress . . . . . . . . . . 87
Extending a c all to the ex ecutiv e . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Forwa rding c alls direc tly to t he executiv e . . . . . . . . . . . . . . . . . . . . . . . 88
Taking a call on the executive’s telephone . . . . . . . . . . . . . . . . . . . . . . 88
Tak ing ca lls for other exec utive/secretary te ams . . . . . . . . . . . . . . . . . 89
Using second telephone for executive . . . . . . . . . . . . . . . . . . . . . . . . . 89
Activating/d eactiv ating call waiting for executive . . . . . . . . . . . . . . . . . 90
Calling a messenger . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Using the call sign a l fu ncti on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Des ign ating a dep uty for th e secr eta ry . . . . . . . . . . . . . . . . . . . . . . . . . 91
Ø
All about the telephone
Labeling, documentation and accessories. . . . . . 92
Label ing Key Fiel ds . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Attaching a Stati on N umber Label . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Doc ume nta tio n . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Acc essories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Advice for users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Care of the telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Dea lin g with err or mes sag es on the displa y . . . . . . . . . . . . . . . . . . . . . 97
Who to con tact i f a problem occur s . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
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Contents
Ø
Quick-reference operating instructions
(appendix)
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Step by Step
Spe aker
Answe rin g calls and Making calls
Answering calls and Making calls
Answering a call with the handset
The telephone rings. The caller is displayed.
C Lift the handset.
Ending a call:
I Replace the handset.
Answering a call via the speaker key (speakerphone)
The telephone rings. The caller is displayed.
Press the key. The lamp lights up.
You are in speakerphone mode.
(Note: optiPoint 500 economy/basic does not hav e a microphone.)
J or K Increase or decrease the volume. Keep pressing the
keys until the desired volume level is set.
Speaker
Ending the call:
Press the key. The lamp goes out.
Notes for speakerphone mode:
• Tell the called party that you are using speakerphone.
• The speakerphone conversing equipment works
best at lo w v o lu m e se tt i n g s.
• The ideal distance between yourself and the telephone for speakerphone conversing is approx .
20 inches.
15
15
1515
Answering calls and Making calls
Step by Step
Speaker
Speaker
Speaker
I Hold the key down and replace the handset. Then re-
and
Open listening
You can allow other persons in the room to listen in on
the call. Always inform the other p arty that y ou are
switching to the speaker.
Precondition: You are making a call with the handset.
To activate:
Press the key. The lamp lights up.
To deactivate:
Press the key. The lamp goes out.
Switching to speakerphone
This function is not available with the optiPoint 500
economy/basic.
Precondition: You are making a call with the handset.
lease the key and continue the call.
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Switching to the handset
Precondition: You are on the phone in speakerphone
mode.
C Lift the handset. Continue the call.
Step by Step
Answe rin g calls and Making calls
Using the call waiting function
When you are expecting an impor tant call, you should
activate the call waiting function. A waiting call is signaled to you if you are on the phone. You can then either
accept or disregard the waiting call.
Activating/deactivating call waiting
Service Menu
Switches?
Call waiting
Activate?
Deactivate?
Wa iting ca ll
Disconnect
Press the key. The lamp lights up.
;: Enter the service code.
or
Sel ect and conf irm.
Sel ect and conf irm.
and
or Confirm.
Answering the waiting call
Precondition: You are on the phone. Call waiting is activated.
You hear the alerting tone. The lamp flashes.
The caller hears ringing tone as though you were free.
Press the key. You are connected to the second caller.
The first party is placed on hold.
Ending the waiting call, resuming the first call:
Pres s the k ey.
or
I C Replace the handset and lift it again.
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1717
Answering calls and Making calls
Step by Step
Using the mailbox
Callers who dialed your number during your absence
can leave a callback request in your mailbox.
You will also find mail server voice/fax messages in your
mailbox (if this fa cility is available).
Retrieval from mailbox
Mailbox
Jones Call
Jones Call
Waiting call
The lamp is list if there are new entries in the mailbox.
Press the key.
The first entry is d isplayed. Keep pressing the mailbox
key to see the other messages.
Meaning of the display:
"Cal l" = ca llbac k requ est
for example, from Mr. Jones
Answering a callback request
The callback request is displayed.
Sel ect and conf irm.
The user is called.
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Step by Step
Delete?
Answe rin g calls and Making calls
Deleting mailbox entries
The required entry is displayed.
Sel ect and conf irm.
You cannot delete (new) voice messages that you
have not played back entirely. You can jump to the
end of a message by entering 66. This designates the message as "old", thereby making it deletable.
Terminating mailbox retrieval:
Mailbox
Reminder:
Press the key. The lamp goes out.
Entries remain in the mailbox until you delete them.
Using the mailbox function (optional)
Users with a mailbox (HiPath X pressions) can use it by
calling the messaging extension, for example, set up
call forwarding types and check available messages.
Spoken user prompting directs you to all available functions. If call forwarding is active, the messaging extension is shown on the display. Information on call forwarding can be found on Æ page 54.
Timed reminders
Precondition: You have saved a timed remind er
(Æ page 51). When the saved time has been reached:
The telephone rings.
C Lift the handset. The time of the reminder is displayed.
I Replace the handset.
If you do not lift the handset, the telephone rings
several more times and "Timed reminder" is displayed before the reminder is canceled.
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Answering calls and Making calls
Step by Step
C Lift the handset and reply.
or
Incoming call on loudspeaker
(voice calling)
A colleague addresses you d irectly over the speaker.
The speakerphone mode is automatically activated (not
with optiPoint 500 economy/basic).
Answering via speakerphone is immediately possible.
You can address the colleague directly
(Æ page 24).
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Step by Step
Service Menu
Switches?
Voice call protect?
Activate?
Deactivate?
Headset
Answe rin g calls and Making calls
Activating/deactivating stop voice calling
You can prevent other persons from making direct calls
to you. Any attempt to address you directly via the loudspeaker will be changed to a normal call.
Press the key. The lamp lights up.
;< Enter the service code.
or
Sel ect and conf irm.
Sel ect and conf irm.
and
or Confirm.
Answering a call on the headset
Precondition: Your optiPoint 500 basic or s tandard
needs to be equipped with the optiPoint acoustic ad apter. The optiPoint 500 advance already has a headset
connection. The headset is connected. The headset key
has been configured.
The lamp flashes when a call is received.
Press the key to answer the call.
Headset
Ending the call:
Press the key. The lamp goes out.
Activating/deactivating do not disturb
If you do not wish to receive incoming calls, you can activate the do not disturb function. Internal callers then
hear busy tone, while external callers are forwarded to
the attendant. System Support can also set up destinations for forward ing internal and external calls, such as
to your mailbox.
Precondition: System Support has enabled the do not
disturb function for all HiPath 4000 users in your system.
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Answering calls and Making calls
Step by Step
Service Menu
Switches?
Do not disturb?
Activate?
Deactivate?
Service Menu
Additional functions?
Call tracing?
Press the key. The lamp lights up.
;; Enter the service code.
or
Sel ect and conf irm.
Select and confirm. The display indicates whether the
do not disturb facility has been activated or deactivated.
and
or Confirm.
If do not disturb is active, you hear an alerting
tone when you lift the handset.
The attendant can override the do not disturb
function to speak to you.
If System Support has disabled the do not disturb
facility for the HiPath 4000 system, the option "do
not disturb" does not appear in the Service Menu.
Malicious call holding
You can trace a malicious external ca ller. The caller’s
number can be registered during the call or for up to 30
seconds after the call. Do not replace the handset.
Press the key. The lamp lights up.
A< Enter the service code.
or
Sel ect and conf irm.
Sel ect and conf irm.
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2222
If malicious call holding was successful, your network carrier will have the saved data. Contact
System Support!
Step by Step
Making calls
Making calls
Dialing with the handset off-hook
C Lift the handset.
E I nternal: Enter the number.
External: Enter the external code and the number.
T he cal l ed pa r ty is bus y o r do es no t ans wer :
I Replace the handset.
Speaker
Dialing with the handset on-hook
E I nternal: Enter the number.
External: Enter the external code and the number.
The called party answers. The call is on your speaker:
C Lift the handset.
or When handset is on-hook: speakerphone ( This function
is not availiable for the optiPoint 500 economy/basic).
T he cal l ed pa r ty is bus y o r do es no t ans wer :
Press the key. The lamp goes out.
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Making calls
Step by Step
Additional functions?
Display suppression?
Service Menu
Suppressing your number on called party’s display
Suppression of the number indication only applies to
the next call and is not saved together with the redial
function.
Press the key. The lamp lights up.
A; Enter the service code. Dial tone can be heard.
or
Sel ect and conf irm.
Confirm. Dial tone c an be heard.
and
E Enter the other party’s number. I f the call is answered,
your number does not appear on the called party’s display.
Direct call to a colleague via
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Vo ic e ca ll ing
loudspeaker (voice calling)
You can make a direct call to an internal HiPath 4000 or
Hicom 300 E/H user via the loudspeaker in his or her
telephone.
Precondition: Your telephone has a "voice calling" key.
Press the key.
E Enter the number.
Wait for voice calling tone.
C Lift the handset and speak to the other party.
or If the handset is on-hook: handsfree conversing.
If the called party has activated the stop voice
calling facility (Æ page 21), he or she receives
voice calling as a normal call.
Step by Step
Service Menu
Additional functions?
DT MF s uffi x d iali n g?
Making calls
Entering commands with tone dialing (DTMF suffix dialing)
This feature is not applicable for UK and other
countries using tone dialing (default).
After dialing a number, you can set tone dialing to activate equipment - such as an answering machine or an
automatic information or switching system - by dialing
commands in DTMF mode
(DT MF = dual-tone multifrequency dialing).
Press the key. The lamp lights up.
A: Enter the service code.
or
Sel ect and conf irm.
Sel ect and conf irm.
You can now enter commands with keys 0 to 9, the star
key and the pound key.
DTMF mod e is deactivated as soon as the connection is cleared down.
The "DTMF suffix dialing" display may appear after you enter the number, dep ending on the PBX
configuration. You can then proceed to enter
commands as soon as you have dialed a number.
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Calling several persons simultaneously
Step by Step
Consultation?
E Make your call to the second party.
Calling several persons
simultaneously
Making a second call (consultation)
During a call in progress you c an set up a second call,
for example, to obtain information. The first part y is
placed on hold.
Confirm.
Release and return?
Toggle?
Release and return?
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Re lease t he second call – return t o the first call:
Confirm.
Alternating between two calls
(toggling)
Precondition: You have either made a second call (see
above) or taken a waiting call (Æ page 17) during a call
in progress.
To switch to the waiting party:
Sel ect and conf irm.
Re lease t he present call – r eturn to the other cal l:
Sel ect and conf irm.
Step by Step
Conferen ce?
Cal ling se veral p ersons si multaneo usl y
Setting up a conference call:
Confirm.
An alerting tone indicates that all three users have been
interconnected to form a c onference circuit.
System-supported conference
In a system-supported c onferenc e you c an includ e up to
8 internal and external users. Users with system telephones can execute or use all of the following functions. ISDN telephones and external users are passive
users - they c an only be included in an existing conference.
You can include us ers and conferences from a distant
system in your conference. The distant users can set up
and extend their own conference. The memb ers of this
conference are included in your conference. But they
cannot execute or use the following functions.
The following functions are supported for all c onference
members with a system telephone:
• Setting up a conference w hen calling a user or receiving a call or making a consultation call or receiving a second call.
• Accepting a waiting call and inc luding the caller in
the conference.
• Toggling between the conference and a consultation call or waiting call.
• Holding a consultation call during a conference and
adding it to the conference.
• Interconnecting conference members from two independent conferences via a distant network.
• Putting the conference on hold, if line keys are installed.
• Receiving overview of a ll conference members.
• Transferring the conference to a new user.
The functions listed above can be carried out by all conference members at the same time.
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Calling several persons simultaneously
Step by Step
or
E You call another user.
Start conference?
E Call the second user.
Conferen ce?
Conf. 1-2 -3
Add on to conference?
Setting up a conference
You can set up a conference from any of the following
types of connection:
• single call
• consultation call
• waiti ng ca l l
Starting a conference from a single call
You want to set up a c onference.
You receive a call.
Sel ect and conf irm.
Announce that a c onference is to b e set up.
Confirm.
You will receive the message " 1 is your position".
This question will then be disp layed.
Setting up a conference from a consultation call
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Consultation?
Conferen ce?
Wa iting ca ll
Conferen ce?
You are connected to one user and call a second user.
Confirm.
E Call the second user. The second user answers, you an-
nounce the conference.
Sel ect and conf irm.
You will receive the message " 1 is your position".
Se tting u p a conferen ce fro m a wa i ti ng call
You are connected to one user and receive another call.
An alerting tone is audible. The lamp flashes. Press the
key. You are connected to the waiting caller. The other
party is placed on hold.
Sel ect and conf irm.
You will receive the message " 1 is your position". All
members are interconnected in a conference circuit.
Step by Step
Add on to conference?
Conferen ce?
R et ur n to co nfe r en ce ?
Cal ling se veral p ersons si multaneo usl y
Expanding the conference
Any member of the system conference can ex pand the
conference by
• calling another user and adding this person to the
conference
• adding a user to the conference from a consultation
call
• accepting a waiting call and adding the caller to the
conference.
Calling and adding another user
You intend to call another us er and to add this person to
the conference.
Sel ect and conf irm.
E Call the new user.
Announce the conference.
Confirm.
The user is added to the conference.
If t he new user does not answer:
Confirm.
Consultation?
Conferen ce?
Toggle?
Release and return?
Expanding the conference from a consultation call
You wish to make a consultation call during the conference.
Select and confirm. The conference is placed on hold.
E Call a us er. Make the consultation call.
Select and confirm to add the user from the consultation call to the conference.
or
Switch between the conference and the consultation
call.
or
Select and confirm to release the consultation call and
return to the conference.
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Calling several persons simultaneously
Step by Step
Wa iting ca ll
Conferen ce?
or
Toggle?
or
Release and return?
Consultation?
A ccep ting a wa it ing c all and adding it to the co nfer ence
If y ou receive a waiting call during the conference (call
waiting function is activated), you can add this user to
the conference.
An alerting tone is audible. The lamp flashes. Press the
key. You are connected to the waiting caller. The conference is placed on hold.
Select and confirm to add the waiting caller to the conference.
Switch between the conference and the waiting caller.
Select and confirm to release the waiting call and return
to the conference.
Transferring the conferen ce
Any member can transfer the conference to a nonmember called using the consulta tion or expand conference
functions. The new user is not yet a member of the conference. The conference cannot be transferred to a caller whose call is answered by a member using the Call
Waiting function.
You are taking part in a conference.
Select and confirm. The conference is placed on hold.
Add on to conference?
Transfer conferen ce?
30
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3030
E Call a us er.
or
Sel ect and conf irm.
E Call a us er.
Announce that you are transferring the conference.
Sel ect and conf irm.
You are disconnected from the conference.
I Replace the handset.
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