s
HiPath 4000
Hicom 300 E/300 H
User Guide
optiPoint 500 economy
optiPoint 500 basic
optiPoint 500 standard
optiPoint 500 advance
About these Operating Instructions
These Operating Instructions describe the use of the optiPoint 500 economy
optiPoint 500 b asic, optiPoint 500 standard optiPoint 500 a dvance telephones in conjunction with the HiPath 4000 Communication Server, Version 1.0 and Hicom 300 E/300 H, all
Versions
They describe all functions you can use from your telephone. You may find that some functions you wish to use are not available on your telephone. This may be due to one of the
following reasons:
• The function has not been configured for your telephone - address any questions to
Customer Support.
• Your communications platform does not s upport this func tion - contact your Siemens
sales representative to upgrade your system.
,
Important Notes
Never operate the telephone in an environment where there is a risk of
explosion.
Only use Siemens accessories (Æ page 92). The use of other manufacturers’ accessories may be dangerous and will render the warranty and
approval null and void.
Never open the telephone set or an add-on unit. If any prob lems arise,
get in touch with System Support.
The telephone must not come into contact with abrasive liquids or liquids which are liable to d iscolor it, such as tea, coffee, fruit juices or soft
drinks.
Care of the telephone Æ page 96.
CE label
The CE symbol certifies compliance of this equipment with the EU directives.
Environmental label
This device has been manufactured in accordance with our certified environmental management system (ISO 14001). This process ensures
that energy consumption and the use of primary raw materials are kept
to a minimum, thus reducing waste production.
2222
Basic Usag e Ins t ructi on s
Basic Usage Instructions
op ti Point 5 00 ec ono my ba si c standa rd adva nc e
Funct i on keys 12 12 12 19
Full-duplex handsfree function - -
Display illumination - - -
He adse t conn ect ion - - -
USB interface -
Interface for add-on equipment -
O pt ion bay 0 1 1 2
999
999
The optiPoint 500 economy/basic/standard
99
9
9
Handset
Sp eaker fo r op en
listening
Dialing
keypad
Permane ntl y a ssig ned fun cti on key s
Service Menu
Re di al
Mailbox
Speake r
Cal l pi ckup
Call park
Disconnect
Show used line
Ringer cutoff
Privacy
Hold
Exclusive hol d
DisplayKeys for telephone settings
Key for co nf irm ing
a fu nction
(
example
Fix ed funct i on keys
Handsfree conversi n g micro-
phone
(op t iPoi nt 500 s t
Ke y for scrolling to
fu ncti ons
):
*
*
*
*
*
:
Variant
Cal l pi ckup
Call park
Disconnect
Show used line
Ringer cutoff
[Line] own
[Line] own
[Line] own
3333
Basi c Usag e Inst ructi on s
optiPoint 500 advance control panel with optiPoint key modules
Disp layKeys fo r te le phon e se ttin gs
Fixed function keys
Handset
Speaker
for open
li s t e n in g
Dialing
ke y p a d
Key for
confirming
a function
Key for scrolling
to functions
o pt i Po in t 5 0 0 ke y m o du le w i th
ad di tional p r ogrammable k eys
Per ma nentl y ass ig ned f unction k eys
for basic, enhanced, multiline and team functions (example): Variant:
Ser vic e Menu
Redi al
Ma il b o x
Speake r
Call pi ckup
Ca ll par k
Disconnect
Show used line
Ringer cutoff
Privacy
Hold
Exclusive hol d
Line] other
Line] other
Line] other
Line] other
Line] other
Line] other
Line] other
*
*
*
*
*
Call pi ckup
Ca ll par k
Disconnect
Show used line
Ringer cutoff
Line] other
Line] other
Line] other
Line] other
Line] other
Line] other
Line] other
Line] other
Line] other
Line] other
Ha n dsfree c o nversing microphone
Shift
key for
se cond
key level
*
keyset configuration
4444
(Æ pa ge 6 9)
with line keys on the optiPoint 500 key module.
Step by Step
Service Menu
Speaker
Chef
Consultation?
Ri nger pitch?
How to use this user guide
The operating procedures are presented in a logical
sequence in the colored column. The symbols used
h ave th e foll owing meanings:
C Lift the handset.
I Replace the handset.
D Enter number or code.
J
K
or
Press the setting keys on the telephone.
Pres s the k ey.
Press the key tha t is lit.
Press the key tha t is flashing.
The selection option is shown on the display.
Confirm with key .
Look for the selection option.
Press keys until the selection option appears on
the display.
Then confirm with key .
Basi c Usag e Inst ructi on s
Callback?
Please dial? >
Display
Line 1 contains ins tructions or acknowledgment messages, depending on the particular situation.
Line 2 contains selection options for functions, which
you can confirm by means of . If the character ">" is
visible on the right-hand sid e, there are further selection
options, which can then be accessed using .
5555
How t o ac tiva te func tion s
Step by Step
Var. call forw. o n?
Callback?
Dial again?
Service Menu
How to activate functions
... directly
Certain functions can be selected directly in the idle
state, for example:
Make your selection with and confirm it with
.
Other functions can be sele c t ed di rect ly in certain
call situations.
You dial a number b ut the other par ty is busy:
Confirm with .
or
Make your selection with , confirm it with
and dial another number.
... via the Service Menu
First press the Service Menu key. You are then offered
a number of selection options. Example: suppressing
the number display at the called party (Æ page 21):
Press the key.
A; Use the service code to switch to the Display Suppres-
sion function. The s ervice codes are listed in the quickreference operating instructions (appendix).
or
Additional functions?
Display suppression?
6666
Service Menu
Waiting call on/off
Press the key.
Make your selection with and confirm it with
.
Sel ect aga in with and confirm with .
... using a function key
You can activate directly a Hicom function that you have
saved on a key (Æ page 50), for example
Press the key. The function is executed.
Step by Step
How t o act iva te func tion s
Which functions can be used?
Basic and enhanced functions
You can use all of the communication platform’s basic
and enhanced functions that are offered in the dialog on
the display, in the service menu and on the function
keys.
Additional multiline and team functions
Æ page 69
These are configured by System Support. You can use
the multiline and team functions in addition to the basic
and enha nced-convenience func tions. A telephone with
line keys is identifiable by the fact that your number and
the numbers of your colleagues have been assigned to
line keys. You have access to all lines and you can also
make calls v ia several lines simultaneously.
The individual telephone can also be configured (as a
keyset) for multi-line operation, for example, for use by
nonteam members or by brokers who are in contact
with clients on s everal lines simultaneously.
Additional executive/secretary functions
Æ page 86
These are configured by System Support. You can use
the executive/secretary functions in addition to the basic and enhanced-convenience functions. A telephone
with an executive/secretary configuration is identifiable
by the executive or secretary line keys for d irect calls to
the executive or to the secretary’s office. An executive/
secretary telephone also has an intercept key, while a
secretary’s telephone ha s a pickup and a deputy key.
7777
How t o ac tiva te func tion s
Step by Step
How to make best use of your telephone
• No doubt you have colleagues or outside business
associates to whom y ou make frequent calls. You
can save a great dea l of time and effort by storing
these numbers on keys (Storing a speed dialing
number on a key Æ page 48).
• All too often the number you have dialed is busy. But
afterwards you are extremely busy and completely
forget to try calling it again. Our advice: make a habit
of using the Callback function(Æ page 40).
Basic and enhanced-convenience functions
8888
Contents
Basic Usage Instructions . . . . . . . . . . . . . . . . . . . . . . 3
The optiPoint 500 economy/basic/standard. . . . . . . . . . . . . . . . . . . . . . . 3
optiPoint 500 advance control panel with optiPoint key modules . . . . . . 4
How to use thi s us er gui de . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
How to activate functions . . . . . . . . . . . . . . . . . . . . . 6
... direct ly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
... via th e Ser vice Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
... using a function k ey. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Which functi ons can be used? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Basic and enhanced func tions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Additional mul tilin e and tea m funct ions . . . . . . . . . . . . . . . . . . . . . . . 7
Additional exec uti ve/sec retary fu nctions . . . . . . . . . . . . . . . . . . . . . . 7
How to make best use of your telephone . . . . . . . . . . . . . . . . . . . . . . . . 8
Ø
Basic and enhanced-convenience functions
Answering calls and Making calls . . . . . . . . . . . . 15
Answ ering a call w ith the handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Answering a call via the speaker k ey (speakerphone) . . . . . . . . . . . . . . 15
Open lis tening . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Switching to spea kerphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Switching to the ha ndset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Using the call wa iting func tion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Activating/ deac tiva ting call w aiting . . . . . . . . . . . . . . . . . . . . . . . . . 17
Answ ering the wa iting ca ll . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 7
Using the ma ilbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Retrieva l fr om mailbo x . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Answ ering a callba ck reques t . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Deleting mail box entri es . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Terminating mailbox retri eval: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Using the ma ilbox fun ction (optiona l) . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Timed remi nders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Incoming call on lou dspeaker (v oice calling) . . . . . . . . . . . . . . . . . . . . . 20
Activating/deactivating stop voice calling . . . . . . . . . . . . . . . . . . . . . . . 21
Answ ering a call o n th e hea dset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Activating/d eactiv ating do no t disturb . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Maliciou s ca ll hol ding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Making calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Dialing with the handset off-hook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Dialing with the handset on-hook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
9999
Contents
Suppressing your number on cal led pa rty’ s display . . . . . . . . . . . . . . . 24
Direct call to a colleague via loudspeaker (voice ca lling) . . . . . . . . . . . . 24
Entering comma nds with tone dialin g (D TMF s uf fix dia ling) . . . . . . . . . 25
Calling several persons simultaneously . . . . . . . . 26
Making a second call (cons ultation) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Alternating between two calls (toggling) . . . . . . . . . . . . . . . . . . . . . . . . 26
Syste m-sup po rted conf erenc e . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Setting up a conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Expan d ing the c onfer ence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Transferr ing the conferenc e. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
During the conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 1
Transferr ing a c all . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Using the switchov er but ton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Using saved numbers to make calls . . . . . . . . . . . 34
Using a c all list (miss ed calls ) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
View ing the ca ll l og . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Dia lin g a nu mber from the cal l log . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Deleting an entry from the cal l log . . . . . . . . . . . . . . . . . . . . . . . . . . 3 5
Saved num ber redi a l . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Las t number redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Dia lin g wit h repertory ke ys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Dia lin g wit h indiv idual spee d dial ing numbe rs. . . . . . . . . . . . . . . . . . . . 37
Dia lin g wit h sys tem s pe ed dia lin g numbers . . . . . . . . . . . . . . . . . . . . . 37
10
10
1010
Making project calls . . . . . . . . . . . . . . . . . . . . . . . . . 38
Setting up a proje c t c all . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Call durat ion displa y. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
If you do not get through... . . . . . . . . . . . . . . . . . . . . 40
Using the callback functi on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Storing a ca llbac k request . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Answ ering a callba ck reques t . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Rejecting a ca llbac k request . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Checking/canc ell ing s av ed c allba ck reque sts . . . . . . . . . . . . . . . . . 41
Camping on a c olleague’s call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Overriding a collea gue’s call ( int rude) . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Telephone settings . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Adju sting the ringing tone volu me . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Adju sting the ringing tone pitch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Contents
Adapting the speakerphone function to the acoustics of your room. . . 44
Setting the volume of t he alerti ng tone . . . . . . . . . . . . . . . . . . . . . . . . . 44
Bac klit D isp lay . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Adjusting the display contrast (only HiPath 4000) . . . . . . . . . . . . . . . . . 45
Adju sting the angle of the di spla y . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Locking your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Selecting the language for user prompts (displays). . . . . . . . . . . . . . . . 47
Storing numbers, system functions
and timed reminders . . . . . . . . . . . . . . . . . . . . . . . . . 48
Storing a rep ertory d ialing number on a k ey . . . . . . . . . . . . . . . . . . . . . 48
Storing a num b er for r edia ling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Storing a caller’s number or a number that has been dialed . . . . . . 49
Storing any number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Saving individu a l sp eed di a lin g numbers . . . . . . . . . . . . . . . . . . . . . . . . 50
Saving a function on a key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Saving timed reminders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Checking the telephone . . . . . . . . . . . . . . . . . . . . . . 52
Checking its fun ctionality. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Checking the a ss ignme nt of functions to keys . . . . . . . . . . . . . . . . . . . 53
Forwarding calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Using call for w arding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Fixed forwa rding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Variable forwa rding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Activating and deac tiva tin g forwa rdi ng us ing s witc h. . . . . . . . . . . . 60
Automatic c all forward in g . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Forwa rding c alls for a d iffer ent te rminal . . . . . . . . . . . . . . . . . . . . . . . . 61
Storing a destination for another
telephone/activating call forwarding . . . . . . . . . . . . . . . . . . . . . . . . 61
Storing a destination for fax, PC or busy/
activa ting c all forw ard ing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Checking/deactivating call forwarding
for another telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Checking/deactivating call forwarding
for fa x, P C or bu sy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Changing ca ll forw arding for anothe r te rminal . . . . . . . . . . . . . . . . . 64
Using a different telephone
in the same way as your own . . . . . . . . . . . . . . . . . 65
Logging on to a different telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
11
11
1111
Contents
Ide ntify ing y our self with PIN and diali ng . . . . . . . . . . . . . . . . . . . . . 65
Ide ntifi c atio n wit h th e chip car d . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 7
Deactivating identification at the other telephone. . . . . . . . . . . . . . . . . 67
Relocating with the telephone . . . . . . . . . . . . . . . . 68
Disconnecting the telephone from its present station line . . . . . . . . . . 68
Reconnecting the telephone at the new station line. . . . . . . . . . . . . . . 68
Ø
Multi-line and team functions
Making multiline and team calls . . . . . . . . . . . . . . 69
Using line keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
The differ ent state s of l ine key la mps . . . . . . . . . . . . . . . . . . . . . . . 70
Prev iew . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Tak ing c alls on line key s . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Tak ing c alls in the order off ered . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Tak ing c alls wi th pri ority . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Activating/deactivating ringer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Dia lin g wit h line k eys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Ide ntify ing the line used . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Alternating between different lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
End ing a ca ll on a line k ey . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Adding anothe r pa rty to a line (c onf erence ) . . . . . . . . . . . . . . . . . . . 75
Priv ac y . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Allowing override . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Prev enting ov err ide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Terminating a connection on a line key . . . . . . . . . . . . . . . . . . . . . . 76
Holdi ng a ca ll on a li ne key and pic king it up again . . . . . . . . . . . . . . . . 77
Holding a call on a line key ex clusively and picking it up again . . . . . . . 77
Pic king up a hel d call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 8
Forwa rding c alls for lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 8
Stori ng and activa tin g vari a ble call forward ing for a line . . . . . . . . . 78
Storing and activating a fixed call
forwardin g destination for a line . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Activating fixed call forwarding for a line (without storing) . . . . . . . 79
Canc elling the fixed ca ll for w arding destinati on . . . . . . . . . . . . . . . . 80
Dea ctiv atin g ca ll for w arding for a line . . . . . . . . . . . . . . . . . . . . . . . 8 0
Taking calls for colleagues in a team . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Pic king up a speci fic tea m c all . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Having the number of the ca lled s tati on displa yed . . . . . . . . . . . . . 82
Taking a call in a hunt group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Removing station from hunt group/adding station to hunt group . . . . . 82
Auto matic parki ng and resumption of a cal l . . . . . . . . . . . . . . . . . . . . . 83
Manual par k ing a nd res umpti on of a cal l . . . . . . . . . . . . . . . . . . . . . . . . 83
12
12
1212
Contents
Pic king up a ca ll on hol d . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Calling a tea m me mber directly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
The la mp s tatu s es of direc t s tation sele ction (DSS ) ke y s . . . . . . . . 84
Calling a dir ect stati on s ele c tio n (DSS) user . . . . . . . . . . . . . . . . . . 85
Tak ing a c all for a direct station s ele ction (DSS ) u ser . . . . . . . . . . . 85
Ø
Executive/secretary functions
Making calls in an executive/secretary team . . . 86
Calling e x ecut ive o r sec ret ary’s offic e . . . . . . . . . . . . . . . . . . . . . . . . . . 86
The la mp s tatu s es of direc t s tation sele ction (DSS ) ke y s . . . . . . . . 86
Making a ca ll to the exec utive/ sec retary . . . . . . . . . . . . . . . . . . . . . 8 6
Tak ing a ca ll for the execu tiv e in the s ecretary ’s offic e . . . . . . . . . . . . . 87
Taking a call for the executive during a call in progress . . . . . . . . . . 87
Extending a c all to the ex ecutiv e . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Forwa rding c alls direc tly to t he executiv e . . . . . . . . . . . . . . . . . . . . . . . 88
Taking a call on the executive’s telephone . . . . . . . . . . . . . . . . . . . . . . 88
Tak ing ca lls for other exec utive/secretary te ams . . . . . . . . . . . . . . . . . 89
Using second telephone for executive . . . . . . . . . . . . . . . . . . . . . . . . . 89
Activating/d eactiv ating call waiting for executive . . . . . . . . . . . . . . . . . 90
Calling a messenger . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Using the call sign a l fu ncti on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Des ign ating a dep uty for th e secr eta ry . . . . . . . . . . . . . . . . . . . . . . . . . 91
Ø
All about the telephone
Labeling, documentation and accessories. . . . . . 92
Label ing Key Fiel ds . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Attaching a Stati on N umber Label . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Doc ume nta tio n . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Acc essories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Advice for users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Care of the telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Dea lin g with err or mes sag es on the displa y . . . . . . . . . . . . . . . . . . . . . 97
Who to con tact i f a problem occur s . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
13
13
1313
Contents
Ø
Quick-reference operating instructions
(appendix)
14
14
1414
Step by Step
Spe aker
Answe rin g calls and Making calls
Answering calls and Making calls
Answering a call with the handset
The telephone rings. The caller is displayed.
C Lift the handset.
Ending a call:
I Replace the handset.
Answering a call via the speaker key (speakerphone)
The telephone rings. The caller is displayed.
Press the key. The lamp lights up.
You are in speakerphone mode.
(Note: optiPoint 500 economy/basic does not hav e a microphone.)
J or K Increase or decrease the volume. Keep pressing the
keys until the desired volume level is set.
Speaker
Ending the call:
Press the key. The lamp goes out.
Notes for speakerphone mode:
• Tell the called party that you are using speakerphone.
• The speakerphone conversing equipment works
best at lo w v o lu m e se tt i n g s.
• The ideal distance between yourself and the telephone for speakerphone conversing is approx .
20 inches.
15
15
1515
Answering calls and Making calls
Step by Step
Speaker
Speaker
Speaker
I Hold the key down and replace the handset. Then re-
and
Open listening
You can allow other persons in the room to listen in on
the call. Always inform the other p arty that y ou are
switching to the speaker.
Precondition: You are making a call with the handset.
To activate:
Press the key. The lamp lights up.
To deactivate:
Press the key. The lamp goes out.
Switching to speakerphone
This function is not available with the optiPoint 500
economy/basic.
Precondition: You are making a call with the handset.
lease the key and continue the call.
16
16
1616
Switching to the handset
Precondition: You are on the phone in speakerphone
mode.
C Lift the handset. Continue the call.
Step by Step
Answe rin g calls and Making calls
Using the call waiting function
When you are expecting an impor tant call, you should
activate the call waiting function. A waiting call is signaled to you if you are on the phone. You can then either
accept or disregard the waiting call.
Activating/deactivating call waiting
Service Menu
Switches?
Call waiting
Activate?
Deactivate?
Wa iting ca ll
Disconnect
Press the key. The lamp lights up.
;: Enter the service code.
or
Sel ect and conf irm.
Sel ect and conf irm.
and
or Confirm.
Answering the waiting call
Precondition: You are on the phone. Call waiting is activated.
You hear the alerting tone. The lamp flashes.
The caller hears ringing tone as though you were free.
Press the key. You are connected to the second caller.
The first party is placed on hold.
Ending the waiting call, resuming the first call:
Pres s the k ey.
or
I C Replace the handset and lift it again.
17
17
1717
Answering calls and Making calls
Step by Step
Using the mailbox
Callers who dialed your number during your absence
can leave a callback request in your mailbox.
You will also find mail server voice/fax messages in your
mailbox (if this fa cility is available).
Retrieval from mailbox
Mailbox
Jones Call
Jones Call
Waiting call
The lamp is list if there are new entries in the mailbox.
Press the key.
The first entry is d isplayed. Keep pressing the mailbox
key to see the other messages.
Meaning of the display:
"Cal l" = ca llbac k requ est
for example, from Mr. Jones
Answering a callback request
The callback request is displayed.
Sel ect and conf irm.
The user is called.
18
18
1818
Step by Step
Delete?
Answe rin g calls and Making calls
Deleting mailbox entries
The required entry is displayed.
Sel ect and conf irm.
You cannot delete (new) voice messages that you
have not played back entirely. You can jump to the
end of a message by entering 66. This designates the message as "old", thereby making it deletable.
Terminating mailbox retrieval:
Mailbox
Reminder:
Press the key. The lamp goes out.
Entries remain in the mailbox until you delete them.
Using the mailbox function (optional)
Users with a mailbox (HiPath X pressions) can use it by
calling the messaging extension, for example, set up
call forwarding types and check available messages.
Spoken user prompting directs you to all available functions. If call forwarding is active, the messaging extension is shown on the display. Information on call forwarding can be found on Æ page 54.
Timed reminders
Precondition: You have saved a timed remind er
(Æ page 51). When the saved time has been reached:
The telephone rings.
C Lift the handset. The time of the reminder is displayed.
I Replace the handset.
If you do not lift the handset, the telephone rings
several more times and "Timed reminder" is displayed before the reminder is canceled.
19
19
1919
Answering calls and Making calls
Step by Step
C Lift the handset and reply.
or
Incoming call on loudspeaker
(voice calling)
A colleague addresses you d irectly over the speaker.
The speakerphone mode is automatically activated (not
with optiPoint 500 economy/basic).
Answering via speakerphone is immediately possible.
You can address the colleague directly
(Æ page 24).
20
20
2020
Step by Step
Service Menu
Switches?
Voice call protect?
Activate?
Deactivate?
Headset
Answe rin g calls and Making calls
Activating/deactivating stop voice calling
You can prevent other persons from making direct calls
to you. Any attempt to address you directly via the loudspeaker will be changed to a normal call.
Press the key. The lamp lights up.
;< Enter the service code.
or
Sel ect and conf irm.
Sel ect and conf irm.
and
or Confirm.
Answering a call on the headset
Precondition: Your optiPoint 500 basic or s tandard
needs to be equipped with the optiPoint acoustic ad apter. The optiPoint 500 advance already has a headset
connection. The headset is connected. The headset key
has been configured.
The lamp flashes when a call is received.
Press the key to answer the call.
Headset
Ending the call:
Press the key. The lamp goes out.
Activating/deactivating do not disturb
If you do not wish to receive incoming calls, you can activate the do not disturb function. Internal callers then
hear busy tone, while external callers are forwarded to
the attendant. System Support can also set up destinations for forward ing internal and external calls, such as
to your mailbox.
Precondition: System Support has enabled the do not
disturb function for all HiPath 4000 users in your system.
21
21
2121
Answering calls and Making calls
Step by Step
Service Menu
Switches?
Do not disturb?
Activate?
Deactivate?
Service Menu
Additional functions?
Call tracing?
Press the key. The lamp lights up.
;; Enter the service code.
or
Sel ect and conf irm.
Select and confirm. The display indicates whether the
do not disturb facility has been activated or deactivated.
and
or Confirm.
If do not disturb is active, you hear an alerting
tone when you lift the handset.
The attendant can override the do not disturb
function to speak to you.
If System Support has disabled the do not disturb
facility for the HiPath 4000 system, the option "do
not disturb" does not appear in the Service Menu.
Malicious call holding
You can trace a malicious external ca ller. The caller’s
number can be registered during the call or for up to 30
seconds after the call. Do not replace the handset.
Press the key. The lamp lights up.
A< Enter the service code.
or
Sel ect and conf irm.
Sel ect and conf irm.
22
22
2222
If malicious call holding was successful, your network carrier will have the saved data. Contact
System Support!
Step by Step
Making calls
Making calls
Dialing with the handset off-hook
C Lift the handset.
E I nternal: Enter the number.
External: Enter the external code and the number.
T he cal l ed pa r ty is bus y o r do es no t ans wer :
I Replace the handset.
Speaker
Dialing with the handset on-hook
E I nternal: Enter the number.
External: Enter the external code and the number.
The called party answers. The call is on your speaker:
C Lift the handset.
or When handset is on-hook: speakerphone ( This function
is not availiable for the optiPoint 500 economy/basic).
T he cal l ed pa r ty is bus y o r do es no t ans wer :
Press the key. The lamp goes out.
23
23
2323
Making calls
Step by Step
Additional functions?
Display suppression?
Service Menu
Suppressing your number on called party’s display
Suppression of the number indication only applies to
the next call and is not saved together with the redial
function.
Press the key. The lamp lights up.
A; Enter the service code. Dial tone can be heard.
or
Sel ect and conf irm.
Confirm. Dial tone c an be heard.
and
E Enter the other party’s number. I f the call is answered,
your number does not appear on the called party’s display.
Direct call to a colleague via
24
24
2424
Vo ic e ca ll ing
loudspeaker (voice calling)
You can make a direct call to an internal HiPath 4000 or
Hicom 300 E/H user via the loudspeaker in his or her
telephone.
Precondition: Your telephone has a "voice calling" key.
Press the key.
E Enter the number.
Wait for voice calling tone.
C Lift the handset and speak to the other party.
or If the handset is on-hook: handsfree conversing.
If the called party has activated the stop voice
calling facility (Æ page 21), he or she receives
voice calling as a normal call.
Step by Step
Service Menu
Additional functions?
DT MF s uffi x d iali n g?
Making calls
Entering commands with tone dialing (DTMF suffix dialing)
This feature is not applicable for UK and other
countries using tone dialing (default).
After dialing a number, you can set tone dialing to activate equipment - such as an answering machine or an
automatic information or switching system - by dialing
commands in DTMF mode
(DT MF = dual-tone multifrequency dialing).
Press the key. The lamp lights up.
A: Enter the service code.
or
Sel ect and conf irm.
Sel ect and conf irm.
You can now enter commands with keys 0 to 9, the star
key and the pound key.
DTMF mod e is deactivated as soon as the connection is cleared down.
The "DTMF suffix dialing" display may appear after you enter the number, dep ending on the PBX
configuration. You can then proceed to enter
commands as soon as you have dialed a number.
25
25
2525
Calling several persons simultaneously
Step by Step
Consultation?
E Make your call to the second party.
Calling several persons
simultaneously
Making a second call (consultation)
During a call in progress you c an set up a second call,
for example, to obtain information. The first part y is
placed on hold.
Confirm.
Release and return?
Toggle?
Release and return?
26
26
2626
Re lease t he second call – return t o the first call:
Confirm.
Alternating between two calls
(toggling)
Precondition: You have either made a second call (see
above) or taken a waiting call (Æ page 17) during a call
in progress.
To switch to the waiting party:
Sel ect and conf irm.
Re lease t he present call – r eturn to the other cal l:
Sel ect and conf irm.
Step by Step
Conferen ce?
Cal ling se veral p ersons si multaneo usl y
Setting up a conference call:
Confirm.
An alerting tone indicates that all three users have been
interconnected to form a c onference circuit.
System-supported conference
In a system-supported c onferenc e you c an includ e up to
8 internal and external users. Users with system telephones can execute or use all of the following functions. ISDN telephones and external users are passive
users - they c an only be included in an existing conference.
You can include us ers and conferences from a distant
system in your conference. The distant users can set up
and extend their own conference. The memb ers of this
conference are included in your conference. But they
cannot execute or use the following functions.
The following functions are supported for all c onference
members with a system telephone:
• Setting up a conference w hen calling a user or receiving a call or making a consultation call or receiving a second call.
• Accepting a waiting call and inc luding the caller in
the conference.
• Toggling between the conference and a consultation call or waiting call.
• Holding a consultation call during a conference and
adding it to the conference.
• Interconnecting conference members from two independent conferences via a distant network.
• Putting the conference on hold, if line keys are installed.
• Receiving overview of a ll conference members.
• Transferring the conference to a new user.
The functions listed above can be carried out by all conference members at the same time.
27
27
2727
Calling several persons simultaneously
Step by Step
or
E You call another user.
Start conference?
E Call the second user.
Conferen ce?
Conf. 1-2 -3
Add on to conference?
Setting up a conference
You can set up a conference from any of the following
types of connection:
• single call
• consultation call
• waiti ng ca l l
Starting a conference from a single call
You want to set up a c onference.
You receive a call.
Sel ect and conf irm.
Announce that a c onference is to b e set up.
Confirm.
You will receive the message " 1 is your position".
This question will then be disp layed.
Setting up a conference from a consultation call
28
28
2828
Consultation?
Conferen ce?
Wa iting ca ll
Conferen ce?
You are connected to one user and call a second user.
Confirm.
E Call the second user. The second user answers, you an-
nounce the conference.
Sel ect and conf irm.
You will receive the message " 1 is your position".
Se tting u p a conferen ce fro m a wa i ti ng call
You are connected to one user and receive another call.
An alerting tone is audible. The lamp flashes. Press the
key. You are connected to the waiting caller. The other
party is placed on hold.
Sel ect and conf irm.
You will receive the message " 1 is your position". All
members are interconnected in a conference circuit.
Step by Step
Add on to conference?
Conferen ce?
R et ur n to co nfe r en ce ?
Cal ling se veral p ersons si multaneo usl y
Expanding the conference
Any member of the system conference can ex pand the
conference by
• calling another user and adding this person to the
conference
• adding a user to the conference from a consultation
call
• accepting a waiting call and adding the caller to the
conference.
Calling and adding another user
You intend to call another us er and to add this person to
the conference.
Sel ect and conf irm.
E Call the new user.
Announce the conference.
Confirm.
The user is added to the conference.
If t he new user does not answer:
Confirm.
Consultation?
Conferen ce?
Toggle?
Release and return?
Expanding the conference from a consultation call
You wish to make a consultation call during the conference.
Select and confirm. The conference is placed on hold.
E Call a us er. Make the consultation call.
Select and confirm to add the user from the consultation call to the conference.
or
Switch between the conference and the consultation
call.
or
Select and confirm to release the consultation call and
return to the conference.
29
29
2929
Calling several persons simultaneously
Step by Step
Wa iting ca ll
Conferen ce?
or
Toggle?
or
Release and return?
Consultation?
A ccep ting a wa it ing c all and adding it to the co nfer ence
If y ou receive a waiting call during the conference (call
waiting function is activated), you can add this user to
the conference.
An alerting tone is audible. The lamp flashes. Press the
key. You are connected to the waiting caller. The conference is placed on hold.
Select and confirm to add the waiting caller to the conference.
Switch between the conference and the waiting caller.
Select and confirm to release the waiting call and return
to the conference.
Transferring the conferen ce
Any member can transfer the conference to a nonmember called using the consulta tion or expand conference
functions. The new user is not yet a member of the conference. The conference cannot be transferred to a caller whose call is answered by a member using the Call
Waiting function.
You are taking part in a conference.
Select and confirm. The conference is placed on hold.
Add on to conference?
Transfer conferen ce?
30
30
3030
E Call a us er.
or
Sel ect and conf irm.
E Call a us er.
Announce that you are transferring the conference.
Sel ect and conf irm.
You are disconnected from the conference.
I Replace the handset.
Step by Step
Cal ling se veral p ersons si multaneo usl y
During the conference
You are taking part in a conference with 3 to 8 members
and you wish to know about the other members or to
disconnect a member.
Viewing member information
View members? >
No. member No. 1
Next conference party? >
Next conference party? >
Stop viewing? >
Release party? >
Remove last party? >
Line
Hold?
Line
Sel ect and conf irm.
The display shows the name and call number of the other member with lowest member number.
Confirm to display the next member.
or
Select and confirm to end the display.
or
Select and confirm to disconnect this member from the
conference. If there were only three members, the conference is now ended and the call continues a s a twoparty call.
Disconnecting the last member added
You wish to disconnect the last member added to the
conference.
Select and confirm. The last member added is disconnected. If there were only three members, the conference is now ended.
Putting the conference o n hold
If line keys are installed (Æ page 69) you can put the
conference on hold and make a call on another line.
Pres s line k ey.
or
Sel ect and conf irm.
The conference will be put on hold. The following message is displa yed: 1st line: "Conference", 2nd line: "On
hold".
Press the line key on which the conference is being held
- you are reconnected to the conference.
31
31
3131
Calling several persons simultaneously
Step by Step
Transferring a call
If the person you are conversing with wishes to be forwarded to one of your colleagues, you can transfer the
call to this third party.
Exten di n g the call with p ri o r anno un c emen t:
Consultation?
Start transfer?
Confirm.
E Call the other party and inform him or her that the wait-
ing user wishes to be put through.
I Replace the handset. The two users are connected to
each other.
Exten di n g the call with ou t pr io r annou nc em ent :
Sel ect and conf irm.
E Enter the number of the desired party.
I Replace the handset.
If a connection is not set up between the other
two parties within 40 seconds, you are recalled.
You are then connected to the first par ty again.
Using the switchover button
The switchover button that must be configured by System Support can be used for the following functions:
• consultation (return to the call being held or the conference being held )
• toggling
• accepting a waiting call
• accepting a group call
32
32
3232
Switchover
Wa it i ng call
You hear a call-waiting tone. I nformation about the ca ll
appears in the display.
Press the flashing key to accept the waiting call. The
lamp is on.
Step by Step
Switchover
Switchover
Switchover
Cal ling se veral p ersons si multaneo usl y
To g g l i n g
You are connected to two users. One user is waiting.
The switchover lamp is on
Press the key to switch over to the other user. The first
user waits.
Co ns ulta tio n
You call a second user. The second user does not answer
Press the key to return to the waiting user or the waiting
conference.
Group call
You are connected to a single user. A group call is s ignalled. Information about the group call appears in the
display.
Press the flashing key to accept the group call. The first
user is placed on hold. The lamp is on.
33
33
3333
Using sa ved numbe rs to make calls
Step by Step
Service Menu
:A: Enter the service code for incoming calls.
:A; Enter the service code for outgoing calls.
or
or
Destinatio ns?
Call log?
In co ming cal l s ?
or
Outgoing calls?
Using saved numbers to make
calls
Using a call list (missed calls)
If you are unable to take an external and/or an internal
call, this call request is saved in a call log. Your telephone can also be configured so that answered calls are
entered in this call log . Your telephone saves the last 6
outgoing and the last 12 incoming calls in chronological
order. Each call is assigned a time st amp. The display
begins with the most recent (unanswered) entry in the
log. If several calls are received from the same user, a
new entry is not made for each call; instead, the time
stamp is updated for this caller.
Viewing the call log
Precondition: System Support has c onfigured a call log
for your telephone.
Press the key. The lamp lights up.
Confirm.
Sel ect and conf irm.
Confirm.
Sel ect and conf irm.
34
34
3434
Step by Step
Using saved numbers to make calls
The first call in the call log is displayed:
32456 Hardy G.
Busy 25.10. 15.30 >
Next call?
Service Menu
Waiting call
Delete?
User
Date and time of the entry and reason for the entry.
The display begins with the most recent (unanswered)
call. If the party has called more than once, the number
of times this party called is displayed.
Displaying further calls from the list:
Sel ect and conf irm.
Ending call log viewing:
Press the key. The lamp goes out.
Dialing a number from the call log
Precondition: You view the call log; the desired call is
displayed .
Sel ect and conf irm.
The user is called.
Deleting an entry from the call log
Precondition: You view the call log; the desired call is
displayed .
Sel ect and conf irm.
Redial
Saved number redial
If your telephone is configured for this type of redialing,
you can save a number and then dial it later
(Æ page 49). You can redial the number at the push of a
button.
Pres s the k ey.
The other party answers:
C Lift the handset.
or W ith the handset on-hook: speakerphone.
35
35
3535
Using sa ved numbe rs to make calls
Step by Step
Last no. redial
E
or
Ente r the code !
C Lift the handset.
or W ith the handset on-hook: speakerphone.
Last number redial
If your telephone is configured for this ty pe of redialing,
each number dialed is saved for possible redialing.
Press the key.
Enter your individual code for Last Number Redial
(if necessary, ask System Support).
The other party answers:
Dialing with repertory keys
Precondition: You have saved a number on a repertory
dialing key (Æ page 48).
Press the key with the saved number.
If the number is on the second level, press the shift key
beforehand.
36
36
3636
The other party answers:
C Lift the handset.
or W ith the handset on-hook: speakerphone.
Step by Step
Service Menu
Use speed dialing?
Using saved numbers to make calls
Dialing with individual speed dialing numbers
Precondition: You have saved individual speed dialing
numbers (Æ page 50).
Press the key. The lamp lights up.
< Enter the service code.
or
Sel ect and conf irm.
and
9ïB Enter the speed dialing number.
The other party answers:
C Lift the handset.
or W ith the handset on-hook: speakerphone.
Dialing with system speed dialing numbers
You will be supplied with a copy of the system (central)
speed dialing directory by System S up port (for example) or you will find it in the inhouse telephone directory
or on your PC.
After selecting a speed dialing number, which is the
saved sy stem p refix of another telecommunications
system, you can immediately suffix-dial the station
number you require.
37
37
3737
Making project calls
Step by Step
Making project calls
External calls can be assigned to specific projects.
Precondition: Project numbers (from 1 to 5) have been
configured for specific projects and you have a code for
the project in question.
Setting up a project call
Service Menu
Service Menu
PIN / COS?
PIN 1?
Press the key. The lamp lights up.
E Enter a service code between 61 (for project number 1)
and 65 (for project number 5).
E Enter the PIN.
or
Press the key. The lamp lights up.
Sel ect and conf irm.
Confirm.
or/pos si bl y
Sel ect and confirm PI N2 - PIN 5.
and
E Enter the external number.
Make your call in the usual way (Æ page 23).
Project call mode is subject to a time limit. It is
deactivated automatically if you do not use your
telephone over a 5-minute period (for example).
38
38
3838
Step by Step
Making project calls
Call duration display
The call duration display is configured by System Support. The display shows either the duration of the call or
the cost of the call. The display can be switched off.
The call duration is shown in the first line on the right
with format HH:MM:SS and 24-hour system. The display appears ten seconds after the call has begun.
The cost display feature must be applied for from the
network operator and configured by System Support.
39
39
3939
If you do not get through...
Step by Step
Callback?
Callback?
If you do not get through...
Using the callback function
If the telephone that you have called is busy or there is
no answer, you can request a callback. This also applies
to external calls via ISDN switching centers. This saves
your having to dial the number repeatedly. You are then
called back
• as soon as the other party terminates his or her call
• as soon as the other party makes a call
• as soon as the other party checks his or her mailbox
and responds to your callback request (Æ page 18).
Storing a callback request
Precondition: The internal called party is busy or there
is no answer.
Confirm.
or
Select and confirm (if the other party has programmed
call forwarding, you will be called back from the call
forwarding destination).
Answering a callback request
Precondition: A callback request has been saved.
The telephone rings. The Cancel Callback message inform s you that this is a ca l lb ack .
C Lift the handset. You hear ringing tone.
Speaker
or Press the key. The lamp lights up. You hear ringing tone.
You are in speakerphone mode.
Rejecting a callback request
The telephone rings. The Cancel Callback message inform s you that this is a ca l lb ack .
Cancel callback?
40
40
4040
Confirm.
or Let the telephone ring four times; d o not answer the
call.
Step by Step
Display callb ack?
Next callback?
Delete?
Service Menu
Camp-on?
If you do not get through...
Checking/cancelling saved
callback requests
Precondition: You have saved callback requests .
Sel ect and conf irm.
The oldest entry is displayed first.
Select and confirm to view further entries.
Canceling an entry that is displayed:
Sel ect and conf irm.
Ending:
Press the key. The lamp goes out.
Camping on a colleague’s call
Precondition: The internal party whom you have called
is busy. You need to contact this person urgently.
Select, confirm and wait briefly.
Your colleague hears the call waiting tone. The call pickup key flashes on his or her telephone. If his or her telephone has a display, your name and/or number is indicated.
To camp on, you must have the ap prop riate class
of service.
Camp-on is not p ossible if the ca lled party is protected by the c amp-on security func tion.
41
41
4141
If you do not get through...
Step by Step
Override?
Overriding a colleague’s call (intrude)
Precondition: The station user whom you have called
is b usy. You need to contact this colleague urgently.
Sel ect and conf irm.
Both the colleague and the other party hear an alerting
tone.
You can speak immediately.
To override, you must have the appropriate class
of service.
Override is not possible if the called party is protected by the P rivacy function.
42
42
4242
Step by Step
Ringer volume?
Telephone settings
Telephone settings
Adjusting the ringing tone volume
J or K Pres s one of the keys when the telephone is idle.
Confirm.
J or K To increase/decrease the volume: keep pressing the
keys until the desired volume level has been reached.
Save.
Ri nger pitch?
Adjusting the ringing tone pitch
J or K Pres s one of the keys when the telephone is idle.
Sel ect and conf irm.
J or K Changing the pitch: keep pressing the keys until the de-
sired pitch has been reached.
Save.
43
43
4343
Telephone settings
Step by Step
Hands-free mode?
Alerting tone?
Adapting the speakerphone function to the acoustics of your room
This option is not available for the optiPoint 500 economy /basic .
To improve the clarity of voice transmission during
speakerphone conversations, you can adapt the microphone sensitivity of your telep hone to suit the acoustics
of your room ("normal room"/"reverbera ting room"/
"soundproofed room" ).
J or K Press one of the keys when the telephone is idle.
Sel ect and conf irm.
J or K Select the type of room (acoustics). Keep pressing the
keys until the required setting is displayed .
Save.
Setting the volume of the alerting tone
You hear the alerting tone, for example, when you receive a second call during a call in progress or when a
call has not been taken by any member of your group.
J or K Press one of the keys when the telephone is idle.
Sel ect and conf irm.
J or K To increase/decrease the volume: keep pressing the
keys until the required volume level has been reached.
Save.
44
44
4444
Step by Step
Telephone settings
Backlit Display
This function is only available with the
optiPoint 500 advance.
When using the optiPoint 500 a dvance, for example,
when entering a number, the display’s backlight automatically turns on. The backlight turns off a few s econds
after you have finished activity.
Display?
Display co ntrast? >
Adjusting the display contrast
(only
HiPath 4000)
The display has four contrast levels that you can set according to your light conditions.
J or K Pres s one of the keys while the phone is idle.
Sel ect and conf irm.
Sel ect and conf irm.
J or K Change the display contrast. Press the key repeatedly
until the desired level is obtained
Save.
Adjusting the angle of the display
By swivelling the display unit, you can adjust it so that
you can read the displays clearly from your normal sitting position.
45
45
4545
Telephone settings
Step by Step
Service Menu
PIN / COS?
C ha nge CO S?
Locking your telephone
You can prevent unauthorized persons from using your
telephone (and the telephone directory) during your absence.
Precondition: You have been assigned a personal identification number (PIN) by System Support.
Preventing u nauthorized dialing:
Press the key. The lamp lights up.
?@ Enter the service code.
or
Sel ect and conf irm.
Sel ect and conf irm.
and
Chip card
reader:
46
46
4646
Insert
chip card
In the case of optiPoint 500 advance, optiPoint 500 basic an d optiPoi nt 50 0 s tandard w ith chip ca rd
reader: Insert the chip card. All lamps light up briefly.
Input is followed by the display:
"Executed".
Remo ve the chip ca rd again.
When the telephone is disabled in this way, a
special dial tone is audible when the handset is
lifted. Internally (within HiPath 4000), dialing is
possible in the usual way.
Step by Step
Service Menu
PIN / COS?
C ha nge CO S?
Telephone settings
Enabling the telephone again:
Press the key. The lamp lights up.
?@ Enter the service code.
or
Sel ect and conf irm.
Sel ect and conf irm.
and
E Enter the PIN (code number).
Input is followed by the display:
"Executed".
Selecting the language for user prompts (displays)
Your HiPath 4000 or Hicom 300 E/H system can be configured for up to five different languages. The first la nguage programmed is the default. If your telephone has
a language key, you can program a different language.
The period of time for which the other language remains active depends on the language option that ha s
been configured. There are two possibilities:
• Static language option
The language remains programmed until you
select a different language.
• Temporary language option
The language remains programmed until the end of
the next call, after which the system reverts to the
default language.
Language
Selecting a language:
Press the key. The language selected appears on the
display for five seconds and is then set. Keep pressing
the key if you wish to select a different language.
This user guide can be ordered in other languages Æ page 92.
47
47
4747
Storing numbers, system functions and timed reminders
Step by Step
Storing numbers, system functions and timed reminders
You can save a frequently required number or a frequently used function on any key that has not been preprogrammed by System Support. The keys on the optiPoint key module add-on unit can be assigned on two
levels. Before storing, you can check the k ey assignment (Æ page 53).
Storing a repertory dialing number on a key
Service Menu
New entry?
Save?
Dial again?
Press the key. The lamp lights up.
Press the programmable key (with appropriate feature).
To use the second level on the optiPoint 50 0 key module, press the shift key first.
The current key a ssignment configuration is displayed.
Confirm.
E Enter the number.
For external numbers, enter the external code and then
the telephone number.
Confirm.
or I f you made a mi st ake d ur ing input:
Sel ect and conf irm.
Enter the number again.
You should label keys after you have assigned a
function to them (Æ page 92).
48
48
4848
Step by Step
Redial
Speaker
Service Menu
Redial
New entry?
Save?
Storing numbers, system functions and timed reminders
Storing a number for redialing
Precondition: Your telephone is programmed for
"Saved number redial" not "Last number redial".
Storing a caller’s number or a number
that has been dialed
You are still on the phone with someone you have called
or someone has called you and whose number appeared on your display.
Pres s the k ey. "Sav ed" is displa yed.
Press the key. The lamp goes out.
I Replace the handset.
or
Storing any n umber
Precondition: Your telephone is in the idle state or you
are conducting a call and the other party informs you of
a number that you would like to save.
Pres s the k ey.
Pres s the k ey.
Confirm.
E Enter the number.
Confirm.
You can dial the saved telephone number at the
push of a button (Æ page 35).
49
49
4949
Storing numbers, system functions and timed reminders
Step by Step
Saving individual speed dialing
numbers
You can save a number on each of digit keys 0 to 9 and
then dial these numbers at the push of a button
(Æ page 37).
Service Menu
Destinatio ns?
Speed dialing?
New entry?
Save?
Press the key. The lamp lights up.
Confirm.
Sel ect and conf irm.
E Enter a s pecific speed dialing number (0 to 9) .
If this digit has already been assigned a telephone number, this number is shown on the display.
Confirm.
E Enter the number.
For external numbers, enter the external code and then
the telephone number.
Confirm.
Saving a function on a key
Service Menu
Ke y func tion?
and Press the programmable function key. Keyset-configu-
Change?
New function:
Save?
50
50
5050
Press the key. The lamp lights up.
= Enter the service code.
or
Sel ect and conf irm.
ration is displayed.
Confirm.
Select and confirm one of the system functions prompted.
Confirm.
Keys that have been preprogrammed by System
Support cannot be changed. Then "Return?" is
shown.
Step by Step
Service Menu
Reminder?
New reminder?
Save?
Storing numbers, system functions and timed reminders
You can now activate the function directly by
pressing the key. For functions, s uch as call waiting, that can be alternately activated/deactivated,
you activate the function when you press the key
and subsequently deactivate it when you press
the key again. The key’s lamp is lit when the function is active.
Saving timed reminders
You can program a timed reminder on your telephone to
remind yourself of an important meeting or appointment, for example (Æ page 19). You must save the ex-
act time at which you wish to receive the reminder. Reminders can be set for the next 24-hour period.
Press the key. The lamp lights up.
@ Enter the service code.
or
Sel ect and conf irm.
The display indicates whether or not a timed reminder
has already been programmed.
First timed reminder: Confirm.
Further timed reminder: Select and confirm.
E Enter the time with either 3 or 4 digits as a ppropriate,
and
for example, 845 for 8.45 hours or 150 0 for 15.00 hours.
Confirm.
Service Menu
Reminder?
Next reminder?
Delete?
Service Menu
Cancelling a saved reminder:
Press the key. The lamp lights up.
@ Enter the service code.
or
Select and confirm. A saved timed reminder is displayed.
Confirm (if you have saved severa l timed reminders).
and
Sel ect and conf irm.
Press the key. The lamp goes out.
51
51
5151
Ch ecki ng the tel epho ne
Step by Step
Service Menu
Phone test?
Service Menu
Checking the telephone
Checking its functionality
You can test the functionality of your telephone. This includes the following checks:
• Are all the key la mps operating properly?
• Is the display operating properly?
• Do all the keys func tion?
• Are there any problems with the speaker, handset,
ringing tone volume, ringing tone pitch, alerting tone
or speakerphone function? (The speakerphone function is not available with the optiPoint 50 0 economy/
basic).
Otherwise, if necessary, for servicing:
• the terminal ID ( identity) of the telephone
• the software version of the optiPoint 500 telephone
• the power feeding range of the line.
Precondition: The telephone is in the idle state.
Press the key. The lamp lights up.
B Enter the service code.
or
Sel ect and conf irm.
and
Select and confirm the required test function. Follow
the user prompts on the display.
Press the key. The lamp goes out. The test is ended.
52
52
5252
Step by Step
Checking the assignment of functions to keys
You can check which functions have been pre-assigned
to specific keys on your telephone. You can a lso check
what you have saved on individual keys yourself. The following types of key assignment are possible:
• Repertory dialing ( Æ page 48)
• Direct station selection (Æ page 84 and Æ page 86)
• Func tion (Æ page 50)
Precondition: The telephone is in the idle state.
Service Menu
Ke y func tion?
and Press the required key.
Return?
Service Menu
Press the key. The lamp lights up.
= Enter the service code.
or
Sel ect and conf irm.
The key assignment is displayed.
Confirm and then press another key to check the function assigned to it.
or
Press the key. The lamp goes out.
Ch ecki ng the tele pho ne
53
53
5353
Forwarding calls
Step by Step
Forwarding calls
Using call forwarding
You can program two types of call forwarding:
• fixed forwarding, and
• variable forwarding
With fixed forwarding you can program a forwarding
destination that will remain valid until you change or delete it. This forwarding function can be switched on and
off.
With variable forwarding you can choose between 6 different types of forwarding:
• Variable forwarding (unconditional forwarding)
• Forw arding for internal
• Forw arding for external
• Forw arding for busy
• Forw arding after time
• Forw arding for busy/after timeout
Call forwarding is activated when a forwarding destination is programmed. When the variable forwarding function is switched off, the forwarding destination is automatically deleted
When forwarding is activated you can see the following
display in the idle menu:
54
54
5454
Forwarding type Display message
Fixed forwarding
Variable forwarding
Forwarding for internal/
external
Forwarding for busy No display message
Forwarding after time No display message
Forwarding for busy/after timeout
Forwarding to e.g. 222 Klaus
Meier (ow n number)
Forwarding is on
No d isplay mess age
Fixed forwarding
If y ou have programmed a forwarding destination for
fixed forwarding, you can activate and deactivate the
forwarding facility either in the Service Menu or with a
Step by Step
Service Menu
Destinatio ns?
Call forwarding?
Next forwarding type? >
Next forwarding type? >
Enter destination: >
Save?
Service Menu
Destinatio ns?
Call forwarding?
Next forwarding type? >
22805 Harald Meier >
Activate?
Fixed forwarding on
Deactivate?
Fixed forwarding off
Fo rward ing call s
forwarding key configured by System Support. The programmed forwarding destination remains va lid until you
change or delete it.
Programming/changing a forwarding destination
Press the key. The lamp lights up.
Confirm.
Confirm. Display shows "Variable forwarding".
Confirm. Display shows "Fixed forwarding". If forwarding has been programmed the destination is displayed
Start "Fixed forwarding".
E Enter the number of the forwarding destination. Any
destination previously saved will be overwritten.
Confirm when the complete number has been entered.
Activatin g/deactivating fixed forwarding
You can only activate fixed forwarding if a destination
number has been programmed.
Press the key. The lamp lights up.
Confirm.
Confirm. Display shows "Variable forwarding".
Confirm. Display shows "Fixed forwarding". If forwarding has been programmed the destination is displayed,
whether forwarding is switched on or off.
Start "Fixed forwarding".
Sel ect and conf irm. Fixed forwardin g is activ ated.
Output in first line. The following display message appears in the idle menu:
Forward to
for example, 2223 Klaus Meier (own number)
or
Sel ect and conf irm. Fixed forwardin g is deactiv ated
Output on first line.
55
55
5555
Forwarding calls
Step by Step
Call forwar ding o ff?
Call forwarding
Call forwarding
Service Menu
Destinatio ns?
Call forwarding?
Next forwarding type? >
22805 Harald Meier >
Delete?
If v ariable forwarding was previously programmed and
activated, it is deactivated and the forwa rding destination is deleted.
Deactivat ing fixed forwarding in the idle menu
You can also deactivate fixed forwarding in the idle
menu.
Sel ect and conf irm. Fixed forwardin g is deac tivated.
The destination number is retained
Activating and deactivating with call forwarding key
Activating
Press the key. The lamp lights up.
Deactivating
Press the key. The lamp goes out.
Deleting the destination for fixed forwarding
You can d elete the destination for fixed forwarding.
Press the key. The lamp lights up.
Confirm.
Confirm. Display shows "Variable forwarding".
Confirm. Display shows "Fixed forwarding" and the forwarding destination.
Open "Fixed forwarding".
Select and confirm. The forwarding destination is deleted. If fixed forwarding was activated it is now switched
off. I f a forwarding key has been configured it is deactivated.
56
56
5656
Step by Step
Service Menu
Destinatio ns?
Call forwarding?
Variab le Umleitung AUS
Next forwarding type? >
Fixed forwarding off
Next forwarding type? >
Fixed forwarding off
22805 Harald Meier >
FWD-ALL-INT off
Fo rward ing call s
Variable forwarding
With variable forwarding you can choose b et ween 6 different types of call forwarding:
• Variable forwarding (uncond itional forwarding)
• Forw arding for internal
• Forw arding for external
• Forw arding for busy
• Forw arding after timeout
• Forw arding for busy/after timeout
The forwarding types are mutually exclusive except for
forwarding for internal and forwarding for external. You
can program a forwarding destination for both of the
two exceptions and thus activate them both.
Example:
You had a ctivated variable forwarding. You now program
and thus activate forwarding after timeout. Variable forwarding is automatically deactivated and its forwarding
destination is deleted.
Selection of a variable forwarding type
Select the items D estinations and Forwarding in the
Service Menu.
Press the key. The lamp lights up.
Confirm.
Confirm.
"Variable forwarding" will be offered first.
Output on first line.
Output on second line.
Confirm to select the next forwarding t ype.
Output on first line.
Output on second line.
or if you have already programmed a fixed forwarding des-
tination
Output on first line.
Output on second line.
Confirm to select the next variable forwarding type
Output on first line.
57
57
5757
Forwarding calls
Step by Step
Next forwarding type? >
FWD-ALL-EXT off
Next forwarding type? >
FWD-ALL-INT off
Enter destination: >
Service Menu
Destinatio ns?
Call forwarding?
Next forwarding type? >
Next forwarding type? >
Next forwarding type? >
Enter destination: >
Save?
Output on second line.
To select the next variable forwarding type.
Output on first line.
Output on second line.
or
To edit the current variable forwarding type.
Output on first line.
Output on second line.
Programming/changing the forwarding destination
Press the key. The lamp lights up.
Confirm.
Confirm. Display shows "Variable forwarding".
Confirm. Display shows "Fixed forwarding".
Confirm. Display shows "Forwarding for internal".
Open a forwarding type, for example, "Forwarding for internal".
E Enter the number of the forwarding destination. Any
destination previously saved will be overwritten
Confirm when the complete number has been entered.
To select a different forwarding type, proceed as described on Æ page 57.
If v ariable forwarding was previously programmed and
activated, it is deactivated and the forwa rding destination is deleted (for exception, see Æ page 57). Fixed forwarding is deactivated.
58
58
5858
Deleting a forwarding destination
A variable forwarding destination is automatically deleted when the forwarding type is switched off.
Activating variable forwarding
Variable forwarding is automatically activated when the
forwarding destination is programmed.
Step by Step
Var. call forw. o n?
Fo rward ing call s
Unconditional variable programming can also be activated in the idle menu.
Select and confirm while the phone is idle.
E Enter the number of the destination.
Save?
Service Menu
Destinatio ns?
Call forwarding?
Next forwarding type? >
Next forwarding type? >
Next forwarding type? >
Deactivate?
FWD-ALL-INT off
If you enter a cross-system number, you must
press
after entering the numb er.
G
Confirm. This also activates the forwarding facility.
Deactivating variable forwarding
You can deactivate all variable forwarding types in the
Service Menu.
Press the key. The lamp lights up.
Confirm.
Confirm. Display shows "Variable forwarding".
Confirm. Display shows "Fixed forwarding".
Confirm. Display shows "Forwarding for internal".
Open a forwarding type, for example, "Forwarding for internal".
Select and confirm. Variable forwarding is deactivated
and the forwarding d estination is deleted.
Output on first line, for example, for "Forwarding for internal".
To select another variable forwarding ty pe, proceed as
described on Æ page 57.
Checking forwarding
To check up on the status of the forwarding types, proceed as described on Æ page 57. The status "ON" or
"OFF" is show n in the first line. The forwarding destination is shown in the second line if this variable forwarding type is activated.
59
59
5959
Forwarding calls
Step by Step
Call forwar ding o ff?
Service Menu
Switches?
Call forwarding?
Activate?
Deactivate?
Deactivating variable forwarding in the idle m enu
You can also deactivate the following varia ble forwarding types in the idle menu:
• Variable forwarding
• Forw arding for internal and for external
Select and confirm while the phone is idle. Forwarding
is deactivated and the forwarding destination is deleted.
Activating and deactivating forwarding using switch
If a forward ing destination has been programmed for
fixed forwarding, you can use the switch to activate and
deactivate the forwarding facilit y. I f variable forwarding
is activated, it can only be deactivated with the switch.
Press the key. The lamp lights up.
Sel ect and conf irm.
Sel ect and conf irm.
Confirm.
or
Confirm. This deletes any destination number programmed for variable forwarding.
60
60
6060
Automatic call forwarding
Forwarding of internal and ex ternal calls in the system
can be configured and activated for your line by System
Support. Calls can be rerouted:
• unconditionally
• when the line is busy
• when the call is not answered
Unconditional call forwarding should only be used if the
line is for outgoing calls only (for example, on an elevator).
If you have set up fixed or variable call forwarding, a nd
if the manually programmed forwarding destinations
are not obtainable (for example, because they are busy),
then calls are automatically forwarded to the system
forwarding destinations.
Step by Step
Fo rward ing call s
Forwarding calls for a different
terminal
You can save, activate, check and dea ctivate call forwarding for another telephone, fax machine or PC from
your own telephone. To do so, you need to know the
PIN for this terminal or y ou must have the "Call forwarding for remote terminal" class of service. Your System
Support can help you in both cases.
Storing a destination for another telephone/activating call forwarding
Service Menu
Destinatio ns?
Forward station no.?
Variable call forw.?
Finished?
Finished?
Save?
Press the key. The lamp lights up.
Confirm.
Sel ect and conf irm.
Confirm.
E Enter the number of the other telephone.
Confirm.
E Enter the PIN
(only if your own station does not have the "Call forwarding for remote terminal" class of service).
Confirm.
E Enter the number of the destination.
Confirm.
Call forwarding is activated immediately.
61
61
6161
Forwarding calls
Step by Step
Storing a destination for fax, PC or busy/ activating call forwarding
Service Menu
Destinatio ns?
Forward station no.?
Forward other?
Finished?
Finished?
Save?
Press the key. The lamp lights up.
Confirm.
Sel ect and conf irm.
Sel ect and conf irm.
E Enter the code for the type of call forwarding required.
The codes are defined by System Support. You can enter your call forwarding codes in the following table:
*
Call forwarding for fax:
Call forwarding for PC:
Call forwarding for busy:
43
*
42
*
49
E Enter the number of the other terminal.
Confirm.
E Enter the PIN
(only if your own station does not have the "Call forwarding for remote terminal" class of service).
Confirm.
E Enter the number of the destination.
Confirm.
Call forwarding is activated.
62
62
6262
Step by Step
Fo rward ing call s
Checking/deactivating call forwarding for another telephone
Service Menu
Switches?
Forward station no.?
Variable call forw.?
Finished?
Finished?
Deactivate?
Interrogate?
Service Menu
Switches?
Forward station no.?
Forward other?
Press the key. The lamp lights up.
Sel ect and conf irm.
Sel ect and conf irm.
Confirm.
E Enter the number of the other telephone.
Confirm.
E Enter the PIN
(only if your own station does not have the "Call forwarding for remote terminal" class of service).
Confirm.
To d e ac ti va t e :
Confirm.
or To c h e c k :
Sel ect and conf irm.
Example of display:
3428----------------------->8968
This means: calls for station 3428 a re redirected
to station 8968.
Checking/deactivating call forwarding for fax, PC or busy
Press the key. The lamp lights up.
Sel ect and conf irm.
Sel ect and conf irm.
Sel ect and conf irm.
E Enter the code for the type of call forwarding required.
The codes are defined by System Support. You can enter your call forwarding codes in the following ta ble:
63
63
6363
Forwarding calls
Step by Step
Finished?
Finished?
Deactivate?
Interrogate?
Interroga ting forwarding for fax:
Interroga ting forwarding for PC:
Interroga ting forwarding for busy:
Deactivating forwarding for fax:
Deactivating forwarding for PC:
Deactivating forwarding for busy:
E Enter the number of the other terminal.
Confirm.
E Enter the PIN
(only if your own station does not have the "Call forwarding for remote terminal" class of service).
Confirm.
To deactivate:
Confirm.
or To c he ck:
Sel ect and conf irm.
(Example of display Æ page 63).
#
43
#
42
#
49
64
64
6464
Changing call forwarding for another
terminal
The procedure is exactly the same as for Save/Activate:
for another telephone (Æ page 61),
for fax, PC or busy: (Æ page 62).
Step by Step
Usi ng a d iffere nt te leph one i n the same wa y as you r own
Using a different telephone
in the same way as your own
You can log on to another telep hone belonging to the
HiPath 4000 or Hicom 300 E/H system via a personal
identification number ( PIN) (a lso telephones of networked HiPath 4000 or Hicom 300 E/H systems, for example, at other branches of your company). At the other
telephone you can* then:
• make calls and assign the charges to cost centers
• make calls and assign the charges to specific
projects
• retrieve messages from your mailbox
• use your individual speed dialing numbers and also
a number that has been saved at your own telephone for redialing
• use reper tory d ialing keys, provided that they are
configured in the same way as at your own telephone
• enter timed reminders
Using an internal PIN, you can have your calls diverted
to a telephone in the office or department where you
will be for a temporary period (call forwarding - follow
me).
Service Menu
PIN / COS?
PIN 1?
Logging on to a different telephone
Identifying yourself with PIN and dialing
Precondition: You have been assigned a PIN by System Support. You require an internal PIN for calls within
your own HiPath 4000 or Hicom 300 E/H system, while
for calls involving other HiPath 4000 or Hicom 300 E/ H
systems in the integrated network you require a network-wide PIN.
Press the key. The lamp lights up.
?: Enter the service code
(61 for PIN 1, 62 for PIN 2, etc.).
or
Sel ect and conf irm.
Sel ect and conf irm.
If you have several PINs and wish to us e another one,
select the other PIN.
65
65
6565
Using a different telephone in the sameway as your own
Step by Step
With the display "Enter station no." or "E nter ID", you are
requested to enter the PIN.
Entering the PIN for your own HiPath 4000 or Hicom
300 E/H system:
E Enter internal P IN.
or E ntering t he PIN for anoth er HiPath 40 00 or Hicom
300 E/H system area within the integrated net work:
E Enter the 2-digit node code for your own HiPath 4000 or
Ente r the code !
Hicom 300 E/H system (ask with System Support).
EG E nter your own number and press the pound key.
EG E nter the network-wide PIN and press the pound key.
Dialing after (successful) identification:
You hear a dial tone. The following a ppears on the display: "Please dial".
Speaker
or
Press the key. The lamp goes out.
E Enter a number immediately.
Variable call forw.?
Save?
66
66
6666
Call forwarding - follow me after successful identification
Sel ect and conf irm.
Confirm. Call forwarding has b een activated.
Step by Step
Chip card
reader:
E
chip card
Ente r the code !
Usi ng a d iffere nt te leph one i n the same wa y as you r own
Identification with the chip card
Precondition: You have been assigned a chip card by
System Support for logon at other telephones. The
optiPoint 500 at which you wish to log on must be
equipped with a chip card reader (optiPoint 500 signature module).
Within your own HiPath 4000 or Hicom 300 E/H system:
Insert
EG E nter your own number and press the pound key.
Insert the chip card. All lamps light up briefly.
"ID card" and the numb er of the home station are indicated on the display.
or At another HiPath 4000 or H icom 300 E/H sys tem in
the integrated network:
Insert the chip card.
Enter the node code for your own HiPath 40 00 or Hicom 300 E/H system (check with System Support).
PIN / COS?
Deactivate PIN?
Chip card
reader:
Service Menu
Deactivating identification at the other telephone
If you lo gged on with a PIN:
Press the key. The lamp lights up.
?? Enter the service code.
or
Sel ect and conf irm.
Sel ect and conf irm.
Identific ation is d eactivated automati ca lly if the
other telephone is not used for several minutes.
If you lo gged on with a chip card:
Re move
chip card
Remove the chip card when the telephone is in the idle
state.
67
67
6767
Re loca ting with the t el epho ne
Step by Step
E
Ente r the code !
Relocating with the telephone
Check with System Support whether this is possible
with your telephone system.
After cons ul ti ng with Syst em Sup po rt, you can log
off your telephone from its present station line and then
log it on at the new station line. Note that the settings
on your telephone (programmed keys) are not affected
by the move.
Disconnecting the telephone from its present station line
Enter the code for logging off. If you are not sure of the
code, check w ith System Support.
E Enter PIN.
Remove the telephone line cord from the jack.
Reconnecting the telephone at the
68
68
6868
new station line
Insert the telephone line cord in the jack.
E Enter the code for logging on. If you are not sure of the
Ente r the code !
code, ask with System Support.
E Enter PIN.
If you relocate with both a first and a second telephone (for example, executive/secretary configuration), you must firs t log off from the second
telephone, then the first telephone. At the new
location, you log on the first telephone first, then
the second telephone.
Multi-line and team functions
Step by Step
Makin g multilin e and team calls
Making multiline and team calls
Using line keys
Line keys are configured by System Support. The station number of each team member is assigned to a line
and is the pr im ar y line of that team member. The same
line is configured on the line keys of the other team
members as a secondary line. Each team member ca n
use any of the line keys that a re available.
Numbers that have been saved on yo u r telephone can only be used for line key dialing on
your own telephone.
The following example illustrates how telephones with
several line keys are interrelated within a team (keyset
configuration).
3234 is the station number of Mr. Jones, 3235 the station number of Mr. Brown and 3236 the station number
of Mr. Jackson. Calls can be conducted on all three keys
on all three telephones. The line with the user’s own
station number is always the primary line.
Mr. Jones’ telephone
3234 (primary line)
3235 "Brown"
3236 "Jackson"
Mr. Br ow n ’s telephone
3235 (primary line)
3234 "Jones"
3236 "Jackson"
Mr. Ja c k so n ’s telephone
3236 (primary line)
3234 "Jones"
3235 "Brown"
69
69
6969
Makin g multilin e and team calls
Step by Step
The different states of line key lamps
Line
Line
Line
Line
The lamp is not lit – the line is free and can be used.
or
The lamp is lit – line is busy.
or
The lamp is flashing rap i dl y – a call is on the line: a n-
swer the call.
or
The lamp is flashing slowly – the call has been placed
on hold.
Preview
You are speaking on one line. The lamp on another line
key starts flashing fast. You can use the call preview
function to find out who is calling on this line. The information is shown in the d isplay. You can also find out
which caller is waiting on a line key that you have previously put on hold or exclusive hold. In addition, you can
see information about the caller on the active line.
The preview key must be configured by System Support.
Precondition: You have accepted a call on a line key.
The lamp on a nother line key is flashing fast.
70
70
7070
Prev iew
Line
Preview
Activating the preview function
Press the key. The lamp lights up.
Press the desired line key.
Informa tion is displayed about the caller or the waiting
or parked us er.
Deactivat in g th e preview function
Press the key. The lamp goes out.
The menu line and call duration display appear again.
Step by Step
Makin g multilin e and team calls
Taking calls on line keys
If s everal calls are received at the same time, you can
take the calls in the order in which they are offered to
you - or you can give priority to certain calls.
Precondition: System Support has specified the sequence in which incoming calls are to be routed to line
keys.
Taking calls in the order offered
Your telephone rings (ringing s ignal). The caller is dis-
played, for example, "3235 Brown". The lamp for the relevant line key flashes rapidly.
C Lift the handset.
or
Speaker
Line
Speaker
Press the key. You are in sp eakerphone mode (optiPoint
500 economy/basic does not have speakerphone).
Taking calls with priority
Your telephone rings (ringing s ignal). The caller is dis-
played, for exa mple, "3235 Brown". The lamp at the relevant line key flashes rapidly. The lamps at other line
keys also flash rapidly.
Press the line key to which you are giving priority. The
name of the other caller (for example, "3236 Jackson")
is displayed briefly.
C Lift the handset.
or
Press the key. You are in speakerphone mode.
71
71
7171
Makin g multilin e and team calls
Step by Step
Ringer cutoff
Ringer cutoff
Service Menu
;@ Enter the service code.
Switches?
Ringer c ut off?
Deactivate?
Activate?
Activating/deactivating ringer
When you are making a call on a line, you may be disturbed by the ringing signa ls for other incoming calls. If
ringer cutoff has been configured, your telephone does
not ring. Incoming calls are then signalled by the flashing of the line keys.
Wi th the Ri nger Cu toff key con figur ed:
To activate ringer cutoff:
Press the key. The lamp lights up.
The telephone does not ring for incoming calls.
To deactivate ringer cutoff:
Press the key. The lamp goes out.
The telephone rings for incoming calls.
Via the Service Menu:
Press the key. The lamp lights up.
or
Sel ect and conf irm.
Sel ect and conf irm.
and
or Confirm.
72
72
7272
Step by Step
Makin g multilin e and team calls
Dialing with line keys
Your telephone can be configured with either automatic or se lec tab le line seizure. System Support specifies
whether a line (and which line) is seized automatically
when the handset is lifted or when speakerphone is activated.
The display "Please select a line",
that you receive after lifting the handset or pressing the loudspeaker key, instructs you to seize a
line.
D ialin g wit h a ut omatic lin e s eizur e:
C Lift the handset.
or
Speaker
Speaker
Line
Pres s the k ey.
The display briefly indicates the line number and the line
status and then prompts you to dial.
A display such as "3235 a ctive" means:
a line (3235) has been selected automatically.
The selected key’s lamp lights up.
E Enter the number.
D ialin g wit h selec tab l e lin e s eizur e:
C Lift the handset.
or
Pres s the k ey.
You are prompted to press a free line key:
"Please dial".
Press the free line key. The lamp lights up.
The display briefly indicates the line number and the line
status and then requests you to dial.
A display such as "3236" means :
the selected line (3236) ha s been seized.
E Enter the number.
73
73
7373
Makin g multilin e and team calls
Step by Step
Show used line
Service Menu
A? Enter the service code.
Additional functions?
Show used line?
Identifying the line used
If several lines are seized at the same time, you can find
out which line you a re conversing on.
With the Show Used Lin e key configured:
Press the key.
Via the Service Menu:
Press the key. The lamp lights up.
or
Sel ect and conf irm.
Sel ect and conf irm.
The number and status of the line currently in use are
displayed.
A display suc h as "3235 a ctive" means:
the selected line (3235) is being used.
74
74
7474
Line 2
Line 1
Alternating between different lines
Precondition 1: System Support has specified that
when the user switches between lines, the lines are
placed on hold and can only be cleared again by replacing the handset or by pressing the Disconnect key.
Precondition 2: You are connected to various other parties on two or more lines. These can be either calling
parties (Æ page 71) or called parties (Æ page 73).
You are conducting a call on line 1, for example. The line
key of the p arty on hold flashes slowly.
Press the slowly flashing line key. The first par ty is on
hold on line 1.
Press the slowly flashing line key. The second party is
on hold on line 2.
You can alternate between the parties as often as you
wish.
Step by Step
Speaker
Line
Makin g multilin e and team calls
Ending a call on a line key
I Replace the handset.
or
Press the key tha t is lit.
Adding another party to a line (conference)
Precondition: There is a call on one of the lines . The
line key lamp is lit.
Press the line key. Conference tone can be heard by you
and by the users who are already connected. All three
parties can now ta lk to one another. The lamp remains
lit.
Adding parties is not possible if the Privacy function has been activated for the line in question.
If one of the three parties replaces the handset,
the other two remain connected to each other.
If the remaining parties a re yourself (having entered the call) and the person who originally
seized the line, c onsultation is no longer possible.
Pr iv acy
Service Menu
Privacy
Allowing override
Your primary line can be programmed so that no one
can override your call. In this case you can allow override, but this permission only applies to the call in
progress or to the next call.
You are conducting a call.
or
C Lift the handset.
With the privacy key configured:
Pres s the k ey.
Via the Service Menu:
Press the key. The lamp lights up.
AA Enter the service code.
75
75
7575
Makin g multilin e and team calls
Step by Step
Additional functions?
Privacy is off?
Pr iv acy
Service Menu
A@ Enter the service code.
Additional functions?
Privacy is on?
or
Sel ect and conf irm.
Sel ect and conf irm.
Override is now permitted.
Preventing override
Even if the Privacy function has not been configured for
your telephone, you can still prevent busy override. The
Privacy function applies to the call in progress or to your
next call.
You are already engaged in a call on a line.
or
C Lift the handset.
With the privacy key configured:
Press the key.
Via the Service Menu:
Press the key. The lamp lights up.
or
Sel ect and conf irm.
Sel ect and conf irm.
Override is not possible.
76
76
7676
Speaker
Terminating a connection on a line key
I Replace the handset.
or
Press the key that is lit.
Step by Step
Hold
Hold?
Line
Makin g multilin e and team calls
Holding a call on a line key and picking it up again
Precondition: You have taken a call on a line key
(Æ page 71).
Placing on hold:
Pres s the k ey.
or
Sel ect and conf irm.
The line key of the call on hold flashes slowly. The call
can be resumed at any team telephone programmed
with this line key.
Resuming the call:
Press the flashing line key. Continue the call.
Holding a call on a line key exclusively
Exklusive hold
Private h old?
Line
and picking it up again
Precondition: You have taken a confidential call on a
line key.
Placing on hold:
Press the key. The lamp lights up.
or
Sel ect and conf irm.
The line key of the call on hold flashes slowly. The call
can be resumed only at your telephone and is not sig-
nalled at any other telephone.
Resuming the call:
Press the slowly fla shing line key. Continue the call.
77
77
7777
Makin g multilin e and team calls
Step by Step
Direct call pickup?
Picking up a held call
A colleague in an open-plan office has put a call on hold
on a line key and requests you (verbally ) to take over the
call. Your telephone does not have a key for this line.
C Lift the handset.
Sel ect and conf irm.
E Enter the station number of the telephone at which the
call was held. You automatically pick up this call.
Forwarding calls for lines
I f you ac tiva t e call forwarding for a line that ca n als o be
accessed at other telephones, the call forwarding function applies to all line keys belonging to this line.
Storing and activating variable
call forwarding for a line
78
78
7878
Line
Service Menu
Press the line key, for example, for line 3235.
With the call forwarding key:
Press the key. The lamp lights up.
The available types of variable call forwarding for every
line are identical with the call forwarding types described above. Therefore, for all further steps see
Æ page 57..
Step by Step
Makin g multilin e and team calls
Storing and activating a fixed call forwarding destination for a line
Line
Service Menu
Line
Call forwarding
Service Menu
Switches?
Call forwarding?
Activate?
Press the line key for the required line. The lamp lights
up.
Press the key. The lamp lights up.
The settings for fixed forward ing for every line are identical with the call forwarding function described abov e.
Therefore, for all further steps see Æ page 54.
Activating fixed call forwarding for a line (without storing)
Press the line key for the required line. The lamp lights
up.
With the call forwarding key:
Press the key. The lamp lights up.
Via the Service Menu:
Press the key. The lamp lights up.
;> Enter the service code.
or
Sel ect and conf irm.
Sel ect and conf irm.
Confirm.
For further information see Æ page 55.
79
79
7979
Makin g multilin e and team calls
Step by Step
Line
Service Menu
Line
Call forwarding
Cancellin g the fixed call forwarding
destination
Precondition: The telephone is in the idle state. A fixed
forwarding destination has been saved (Æ page 79).
Only if it is not your primary line:
Press the line key for the required line.
Press the key. The lamp lights up.
The settings for fixed forwarding for every line are identical with the call forwarding function described above.
Therefore, for all fur ther steps see Æ page 56.
Deactivating call forwarding for a line
Precondition: The telephone is in the id le state. After a
line key has been pressed, an activated call forwarding
function is indicated on the display.
Only if it is not your primary line:
Press the line key for the required line.
With the call forwarding key:
Press the key. The lamp goes out.
Switches?
Call forwarding?
Deactivate?
80
80
8080
Service Menu
Via the Service Menu:
Press the key. The lamp lights up.
;> Enter the service code.
or
Sel ect and conf irm.
Sel ect and conf irm.
Confirm.
For further information see Æ page 56
Makin g multilin e and team calls
Step by Step
Taking calls for colleagues in a team
If a memb er of a team does not answer a call within 15
seconds (depending on the system) , the other members of the team hear an aler ting tone.
Te lepho ne in t he idl e stat e:
The telephone rings. The display shows: "Call for...".
C and Lift the handset and press the flashing key. You have
Wa iting ca ll
now taken over the call.
Wa iting ca ll
or Press the flashing key only.
Wa iting ca ll
Disconnect
You are in the speakerphone mode.
In the course of a call:
Press the flashing key.
The first party waits while you are connected to the
waiting party (Æ page 74).
Ending the waiting call – back to the first:
Pres s the k ey.
Direct call pickup?
Picking up a specific team call
You hear another telephone ring and you know its station number or a colleague asks you (verbally) to pick up
a call for a specific telephone.
If you do not know the number, you can have it displayed (Æ page 82).
C Lift the handset.
Sel ect and conf irm.
E Enter the station number of the telephone for which
you wish to (or have been requested to) pick up the call.
In this way you pick up the call.
81
81
8181
Makin g multilin e and team calls
Step by Step
Ente r the code !
Having the number of the called station
displayed
If the number of the station for which you (as a member
of a call pickup group) wish to pick up a call does not appear on the display, you can enter the code for "Display
on request" after lifting the handset. If you are not sure
of this code, ask with System Support:
C Lift the handset.
After the code has been entered, the station number of
the telephone that has been called is displayed.
Taking a call in a hunt group
All the members of the team can be accessed simultaneously by way of a hunt group number.
Your telephone rings.
C Lift the handset.
Switches?
Hu nt ing gr ou p?
82
82
8282
Service Menu
Removing station from hunt group/
adding station to hunt group
Precondition: A hunt group has been configured in the
team.
You can disconnect yourself from the hunt group at any
time, for example, when you leave the office. You can
rejoin the hunt group as soon as you return to the office.
You can still be contacted via your own number
when you have been disconnected from the hunt
group.
Press the key. The lamp lights up.
;= Enter the service code.
or
Sel ect and conf irm.
Sel ect and conf irm.
and
Step by Step
Deactivate?
Activate?
Call park
Call park
Makin g multilin e and team calls
or Confirm.
Automatic parking and resumption of a call
You can park a call on a telephone within a call pickup
group and then resume it at a different telephone.
Par k in g th e cal l:
Press the key. The call park key lamp flashes at all telephones in the call pickup group
Die erste freie Parkpositionsnummer wird belegt.
I Replace the handset.
Resuming the call:
Press the flashing key. Continue the call.
System park
: ... B Enter a nd remember a parking position number 0-9. If
Manual parking and resumption of a call
You can park up to ten internal and/or external calls and
resume them at another telephone.
Par k in g:
Press the key. The parking key lamp flashes on all
phones in the call pickup group.
the parking position number you have entered is not
displayed , this means that it is busy; enter another number.
I Replace the handset.
83
83
8383
Makin g multilin e and team calls
Step by Step
Picking up a call on hold
Pic k up ca l l on ho ld?
Press the flashing key.
: ... B If necessary, enter corresponding parking position num-
ber.
Continue the call.
After a certain time, calls on hold return to where
they were held (recall).
Calling a team member directly
Precondition: DSS keys have been configured at your
telephone (Æ page 53).
The lamp statuses of direct station selection (DSS) keys
Jones
Jones
or The lamp is lit – the user is making a call.
Jones
or The lamp is flashing – there is an incoming call for the
The lamp is not lit – the user is not making a call.
user; the user ha s not answered it yet.
84
84
8484
Step by Step
Jones
Jones
Makin g multilin e and team calls
Calling a direct station selection (DSS) user
Note the lamp status of the DSS key!
The lamp is not lit – the user is not making a call:
Press the DSS key, for example, "Jones".
C Lift the handset.
or W ith the handset on-hook: you are in speakerphone
mode.
The lamp is lit – the user i s making a call:
Press the DSS key.
You are camped on to the other party’s call. He or she
hears a tone, the call pickup key flashes at his or her
telephone and your na me and number are displayed.
C When the other party answers: lift the handset.
or W ith the handset on-hook: you are in speakerphone
mode.
Jones
Taking a call for a direct station selection (DSS) user
The called team member is not at his or her normal
workplace, for example.
C Lift the handset.
Press the flashing key, for example, "Jones".
Executive/secretary functions
85
85
8585
Mak in g cal ls in an ex ecut ive /secre tary team
Step by Step
Making calls in an executive/secretary team
Each executive/secretary team is configured by System
Support.
An executive/secretary team can consist of a maximum
of 4 executive telephones and 2 secretarial telephones.
Calling executive or secretary’s office
The lamp statuses of direct station selection (DSS) keys
An executive D SS key is configured on the secretary’s
telephone and a secretary DSS key on the executive’s
telephone. The meaning of the lamp statuses is the
same for both keys. Here is an example for the executive key on the secretary’s telephone:
Executive
Executive
or The lamp is lit – the executive is making a call.
Executive
or The lamp is flashing – there is an incoming call for the
The lamp is not lit – the executive is not making a call.
executive; the executive has not answered it yet.
86
86
8686
Secretary
Making a call to the executive/secretary
Example of a call from the executive to the secretary:
Lamp is n ot lit – the secretary is no t making a call:
Press the key.
C Lift the handset.
or Handset on-hook: speakerphone.
Step by Step
Secretary
Speaker
Mak in g call s in an ex ecut ive/ secret ary t eam
Lamp is lit – the secretary is making a call:
Pres s the k ey.
You are camped on to the secretary’s call. The secretary
hears an alerting tone; the call pickup key flashes.
C If the secretary accepts the call:
Lift the handset.
or Handset on-hook: speakerphone.
The procedure is the s ame for a direct call from
the secretary’s office to the executive – with the
executive DSS key.
Taking a call for the executive in the secretary’s office
When a call is received for the executive, the telephone
rings in the secretary’s office.
C Lift the handset.
or
Press the key. The lamp lights up.
Speakerphone.
Exec. Call pickup
Disconnect
Taking a call for the executive during a call in progress
You are making a call.
A call is rec eived for the executive.
Ask the other party to wait, then press the flashing key.
Answer the call.
Terminating the call – returning to the first call:
Pres s the k ey.
Continue your original call.
Extending a call to the executive
Precondition: You have t aken a call for the executive in
the secretary’s office.
87
87
8787
Mak in g cal ls in an ex ecut ive /secre tary team
Step by Step
Executive
In terc ept
In terc ept
Press the DSS key for the executive. You are connected
to the executive.
Exten di n g the call with p ri o r anno un c emen t:
Inform the executive that a call is waiting .
I Replace the handset.
Exten di n g the call with ou t pr io r annou nc em ent :
I Replace the handset immediately.
Forwarding calls directly to the
executive
When the secretary’s office is unattended, calls for the
executive can be forwarded immediately to the executive’s telephone. The forwarding function can be activated on the secretary’s telephone and at the executive’s
telephone.
To activate:
Press the key. The lamp lights up.
To deactivate:
Press the key. The lamp goes out.
88
88
8888
Wait ing ca ll
Calls for the secretary are not red irected - only
calls for the executive.
Taking a call on the executive’s
telephone
A call for the executive is not answered by the secretary. After 15 sec onds (depending on the system), you
hear an alerting tone on the executive telephone. The
display indicates who is calling.
C Lift the handset.
Press the flashing key.
Step by Step
Executive 3
Call park
Mak in g call s in an ex ecut ive/ secret ary t eam
Taking calls for other executive/
secretary teams
If several executive/secretary teams have been configured, you can pick up calls for other teams.
C Lift the handset.
Press the flashing DSS key, for example, "Executive 3".
Call pickup is also possible during a c all in
progress. Please request the other party to wait
briefly before you press the flashing key.
Using second telephone for executive
Precondition: A second telephone has been configured for the executive. The executive’s first and second
telephones each have a call park key.
Par k in g a cal l at the firs t tel eph on e:
Press the key. The lamp lights up.
Call park
Resuming a call at the second tele phone:
C Lift the handset.
Press the flashing key.
89
89
8989
Mak in g cal ls in an ex ecut ive /secre tary team
Step by Step
Activating/deactivating call waiting for executive
As the executive, y ou can specify w hether your c alls are
to be received in the secretary’s office while you are
conducting a call. If you are making a call and at the
same time expecting an impor tant call, it is advisable to
activate the call waiting function, for example.
Service Menu
;: Enter the service code.
Switches?
Call waiting
Activate?
Deactivate?
Press the key. The lamp lights up.
or
Sel ect and conf irm.
Confirm.
and
or Confirm.
90
90
9090
Calling a messenger
You can call a messenger at the push of a Messenger
key if the appropriate function has been configured on
the executive telephone. The procedure is the same as
described in the section "Saving a reper tory dialing
number on a key" (Æ page 48) - in this case for a messenger.
Step by Step
Mak in g call s in an ex ecut ive/ secret ary t eam
Using the call signal function
If a call signal key has been configured on your executive telephone you can generate a call signal on a particular destination telephone (for example, in the secretary's office) by pressing this key. When a call signal is
received the number of the calling telephone is displayed briefly on the destination telephone.
The key can be pressed (once or several times) when
the phone is idle or while a call is in progress.
If the Ca ll Signal function has not been configured, you
can generate a call signal at a destination telephone by
lifting the handset and entering the call-signal code
number.
Designating a deputy for the secretary
The calls for the executive that are normally received in
the secret ary’s office can be diverted to a different telephone. A Function Transfer key must be configured for
this purpose. The procedure is the same as described
in the section "Saving a repertory dialing number on a
key" (Æ page 48) - in this case for a deputy.
Deputy
Deputy
To activate deputy:
Press the key. The lamp lights up.
To deactivate deputy:
Press the key. The lamp goes out.
All about the telephone
91
91
9191
La beli ng , docu me nt at ion a nd ac ces sori es
Labeling, documentation and accessories
Labeling Key Fields
You can chose from the following options to label the keys w ith the functions/call numbers saved (Æ page 4, Æ page 4, Æ page 48):
Labeling
• by hand:
Labeling strips are delivered with your optiPoint. Write the function or
a name on the matching strips within the white field and attach them
to your optiPoint.
• with a computer:
You have access to a CD-ROM (ask System Support) with the electronic operating instructions for your HiPath 4000/HiPath AllS erve
Æ page 92. You can label your keypads for each PC.
• with a computer via the Internet:
You will find the "Online Key Labeling Tool" along with the user interface
under http://www.hipath.com
Special labeling sheets, that can be ordered, are available with the corresponding labeling strips for this procedure.
Labeling sheets can be ordered by the article number from Siemens'
Sales Organisation or via the following internet address:
http://www.click4business-supplies.de
Article number-labeling sheets:
A31003-H8400-B993-*-6Z19
for optiPoint basic/standard/advance paper size - DINA4
A31003-H8400-B992-*-6Z19
for optiPoint key module paper size - DINA4
Insert the labeled strips beside
the corresponding key pad on
your optiPoint and place the transparent cover over them (matte
surface up).
Æ "Downloads" Æ "Software".
92
92
9292
Labeling, documentation and accessories
Attaching a Station Number Label
Self-adhesive emergency number labels are also delivered with your optiPoi nt.
Write the emergency number on the label (fire department, police, own
telephone numbers), then remove and insert it in the recess on the telephone when the handset is lifted.
Documentation
You can find this user manual in the Internet in PDF format under
http://www.hipath.com
and on CD-ROM (ask System Support) in HTML a nd P DF form a t.
The CD-ROM (7 languages) or a printout of this user manual can be ordered via the article number from Siemens' Sales Organisation at the following I nternet address.
http://www.click4business-supplies.de
CD-ROM article number:
P3 10 03 -H 1012- C 13 0 -*-6Z19
Article number of this user manual:
*1PA31003-G3000-B311-7-19*
To view and print the operating instructions in PDF format, you need a
computer on which the free Adobe Acrobat Reader software package is installed.
To view the operating ins tructions in HTML format you need a computer
with an internet browser, for example, Microsoft Internet Explorer.
93
93
9393
La beli ng , docu me nt at ion a nd ac ces sori es
Accessories
With the following accessories, you can customize your telephone (not optiPoint 500 eco) to suit your own personal needs. The optiPoint adapters
are slide-in modules that can be inserted in the option bay on the bottom
of the optiPoint.
optiPoint key modu le:
Add-on unit with16 freely programmable keys. Up to two of these add-on
units can be connected to your phone.
optiPoint aco ustic adapter:
For connecting a desk microphone, a headset, speakers and a s econd
handset.
For additional signalization of a call, for examp le, in a loud environment via
an additional ringer, or for controlling lighted displays ("do not disturb" on a
door, for example).
optiPoint analog adapter:
For connecting an additional analog telephone, fax machine or a PC with a
modem.
optiPoint ISD N adapter:
For connecting an ISDN device, such as an ISDN fax machine, a video unit
or a PC with an S
optiPoint p h one ad apter:
For c onnecting a second system telephone. The second system telephone
can be called v ia its own telephone number.
optiPoint recorder adapter:
For connecting an external recorder or a second handset.
Hea dset :
Headset for users with high call volumes.
Second Handset:
For better acoustic qua lity in noisy environments.
Add-On Microphone:
For speakerphone in difficult acoustic conditions.
Active Speaker Box:
For better acoustic quality when using speakerphone.
interface.
0
94
94
9494
For d et ails on the above-mentioned products, please refer to the datasheet for your optiPoint telephone.
Labeling, documentation and accessories
Use of computer-aided telephone applications
A PC can be connected via the built-in USB interface on the system telephone (not optiPoint 500 eco) and a USB cable. The " CallBridge TU" TAPI
driver software, available from Siemens, enables use of numerous market
telephone applications on your PC. The USB-adapted TAPI driver software
can be downloaded from the Internet at no charge. The I nternet adress is
http://www.hipath.com (Downloads/Software).
95
95
9595
Advice for users
Step by step
Advice for users
Care of the telephone
• Use either a d amp cloth or an antistatic cloth to
clean the telephone. Never use a dry cloth!
• If the telephone needs to be cleaned thoroughly,
use a neutral, diluted, surface-active cleaning agent.
Ensure that all traces of the cleaning agent are removed with a damp cloth (using water only!).
• Never apply a cleaning agent that contains alcohol or
that is liable to harm plastic surfaces; never use an
abrasive cleaning powder.
Troubleshooting
96
96
9696
There is no response after a key has been pressed:
Check whether the key has b ecome stuck.
No ringing tone when an incoming call is received:
Check whether you have activated the Do Not Disturb
function (Æ page 21). If you have, cancel this function
to re ceiv e ca lls aga in.
You cannot dial a number:
Check whether you have locked the telephone
(Æ page 46). If you have, unlock the telephone to make
calls again.
The ti me sh own o n th e display i s no t co rr ect:
After 24 hours at the latest, the time is corrected a utomatically (overnight).
All ot her faul ts :
First contact System Support. If the fault cannot be
eliminated, Customer Serv ice must be called in.
Step by step
Advice for users
Dealing with error messages on the display
Time exceeded
Please try later
Currently not accessible
Poss ib l e caus e:
Maximum input time exceeded.
Handset not replaced.
Poss ib l e resp on se:
Enter digits more quickly; avoid lengthy pauses between keystrokes.
Poss ib l e caus e:
System is overloaded, no
lines free, queue is full.
Poss ib l e resp on se:
Wait and then try again later.
Poss ib l e caus e:
a) The function is not available at this time.
b) The number you dialed does not exist.
Poss ib l e resp on se:
a) Wait and then try again later.
b) Enter the number correctly or c all the attendant.
Not possible
or
Incorrect input
or Poss ib l e caus e:
No th ing s tor ed
Speed dialing number does not exist, timed reminder
entered incorrectly, barred or inadmissible input, precondition not met (for example, attempt to toggle without a second party), incomplete dialing.
Poss ib l e resp on se:
Correct your input, select a permissible option, enter
the number in full.
97
97
9797
Advice for users
Step by step
No t autho riz ed
Not allowed
or Possible cause:
a) Attempt to use a barred function.
b) PIN entered incorrectly.
Poss i bl e resp on se:
a) Contact System Support for authorization to activate
this function.
b) Enter the PIN correctly.
Not available
Prot ected
Possible cause:
Number not entered completely, star or pound key not
pressed.
Poss i bl e resp on se:
Enter the number or code correctly
(or as instructed).
Possible cause:
Data transmission in progress.
Poss i bl e resp on se:
Wait and then try a gain later.
Who to contact if a problem occurs
Contact System Support for problems lasting longer
than, for example, 5 minutes.
98
98
9898
Index
Index
A
Acoustic adapter
Ac t ive spea ker bo x
Add-on conference
Add-on microphone
Analog adapter
Angle of display
Automatic call forwarding
C
Call log
. ..... .... ..... .... ..... .... ..... .... ..... .... ..... .... .. 34
view ing
Call pickup (team)
Call signal function
Callback
Ca l lbac k request
Camp-on
CE label
Checking functionality
Checking mailbox
Conference
Consultation
.... .... ..... .... ..... .... ..... .... ..... .... ..... .... .. 40
accepting
storing
... .... ..... .... ..... .... ..... .... ..... .... ..... .... .. 40
... .... ..... .... ..... .... ..... .... ..... .... ..... .... .. 41
..... .... ..... .... ..... .... ..... .... ..... .... ..... .... .... 2
managing
.. ..... .... ..... .... ..... .... ..... .... .. 94
... .... ..... .... ..... .... ..... .... .. 94
... .... ..... .... ..... .... ..... .... .. 75
.. .... ..... .... ..... .... ..... .... .. 94
. .... ..... .... ..... .... ..... .... ..... .... .. 94
.... ..... .... ..... .... ..... .... ..... .... .. 45
. .... ..... .... ......... .. 60
.. .... ..... .... ......... ......... ......... ......... .. 34
..... .... ..... .... ..... .... ..... .... .. 81
.... .... ..... .... ..... .... ..... .... .. 91
.. ..... .... ..... .... ..... .... ..... .... ..... .... .. 40
... ..... .... ..... .... ..... .... ..... .... .. 18
.. ..... .... ..... .... ..... .... .. 52
. ..... .... ..... ......... ......... ...... 18
.. ..... .... ..... .... ..... .... ..... .... ..... .... .. 31
. ..... .... ..... .... ..... .... ..... .... ..... .... .. 26
H
Hea dset
HTML format
Hunt group
.. .... ..... .... ..... .... ..... .... ..... .... .... ..... .... 94
.. .... ..... .... ..... .... ..... .... .... ..... .... 93
. ..... .... ..... .... ..... .... ..... .... .... ..... .... 82
I
Identification a t another telephone
Deactivating
With chip card
.... ..... .... ..... .... ..... .... .... ..... .... 67
. ..... .... ..... ......... ........ ......... 67
Individual speed dialing numb ers
saving
.. .... ..... .... ..... .... ..... .... ..... .... .... ..... .... 50
ISD N ad apter
.. .... ..... .... ..... .... ..... .... .... ..... .... 94
K
Key fields , Labeling
Key modul e
Key s
Labeling
... ..... .... ..... ......... ......... ........ ......... 92
. .... ..... .... ......... ......... .... 92
..... .... ..... .... ..... .... ..... .... .... ..... .... 94
L
Labeling key fields
Last number redial
Line keys
.... ..... .... ..... .... ..... .... ..... .... .... ..... .... 69
lamp statuses
primary line
secondary line
.. .... ..... .... ..... .... .... ..... .... 92
.. .... ..... .... ..... .... .... ..... .... 36
. ..... .... ..... .... ..... .... .... ..... .... 70
.. .... ..... .... ......... ......... ......... .... 69
. ..... .... ..... ......... ........ ......... 69
D
Deactivating
Deputy (secretary’s office)
Do not disturb facility
DSS keys (team)
. ..... .... ..... .... ..... .... ..... .... ..... .... .. 67
... ..... .... ..... .... .. 91
... ..... .... ..... .... ..... .... .. 21
.. ..... .... ..... .... ..... .... ..... .... .. 84
E
Executive/secretary functions
Extending a call
.... ..... .... ..... .... ..... .... ..... .... .. 32
F
F ixed ca ll forwa rding
Forwarding calls
for lines
. .... ..... .... ..... .... ..... .... ..... .... ..... .... .. 78
.... ..... .... ..... .... ..... .... .. 79
... ..... .... ..... .... ..... .... ..... .... .. 54
.. .... ..... .... .. 86
M
Mailbox
Makin g a call
Makin g a second ca ll
Messenger call
... .... ..... .... ..... .... ..... .... ..... .... .... ..... .... 18
callback request
... .... ..... .... ......... ......... .... 18
cancelling entries
... .... ..... .... ..... .... ..... .... .... ..... .... 23
... ..... .... ..... .... ..... .... .... ..... .... 90
N
Numbe r label
Number suppression
.. .... ..... .... ..... .... ..... .... .... ..... .... 93
.... ..... .... ..... .... .... ..... .... 19
.. ..... .... ..... .... .... ..... .... 26
.. ..... .... ..... .... .... ..... .... 24
99
99
9999
Index
O
Open listening
optiPoint-Adapter
Override security
.. .... ..... .... ..... .... ..... .... ..... .... .. 16
. ..... .... ..... .... ..... .... ..... .... .. 94
.. ..... .... ..... ......... ......... ...... 75
P
Parking
manual
.. .... ..... .... ..... .... ..... .... ..... .... ..... .... .. 83
Parking a call
PDF format
Phone adapter
Primary line (line keys)
..... .... ..... .... ..... .... ..... .... ..... .... .. 83
... ..... .... ..... .... ..... .... ..... .... ..... .... .. 93
.. .... ..... .... ..... .... ..... .... ..... .... .. 94
. ..... .... ..... .... ..... .... .. 69
R
Recorder adapter
Relocating
Repertory dialing
Ringing tone pitch
Ringing tone volume
. ..... .... ..... .... ..... .... ..... .... .. 94
.... ..... .... ..... .... ..... .... ..... .... ..... .... .. 68
.. ..... .... ..... .... ..... .... ..... .... .. 48
..... .... ..... .... ..... .... ..... .... .. 43
.... ..... .... ..... .... ..... .... .. 43
S
Saved number redial
Second call
... ..... .... ..... .... ..... .... ..... .... ..... .... .. 17
Seco nd ca ll ( exec utive)
Second handset
Second telephone ( executive)
Sel ection with key s
Service Menu
Speaker
..... .... ..... .... ..... .... ..... .... ..... .... ..... .... .. 15
Speakerphone
switching to
Speakerphone function
Speakerphone mode
.... ..... .... ..... .... ..... .... .. 35
..... .... ..... .... ..... .... .. 90
... ..... .... ..... .... ..... .... ..... .... .. 94
.. .... ..... .... ..... .... ..... .... .... 6
... .... ..... .... ..... .... ..... .... ..... .... .... 6
.. .... ..... .... ..... .... ..... .... ..... .... .. 15
... .... ..... .... ......... ......... ......... .. 16
..... .... ..... .... ..... .... .. 44
.... ..... .... ..... .... ..... .... .. 15
.. .... ..... .... .. 89
V
Variable call forwarding
... .... ..... .... .... ..... .... 78
T
Taking over a call
(executive/secretary)
U
User Guide
HTML format
Ordering
PDF format
100
100
100100
.... ..... .... ..... .... ..... .... ..... .... .. 93
.... ..... .... ..... .... ..... .... ..... .... ..... .... .. 93
.... .... ..... .... ..... .... ..... .... ..... .... .. 93
..... .... ..... .... ..... .... .. 87
Loading...