Sharp UX-BS60H User Manual

10. Troubleshooting

Problems and Solutions

Line error

Problem Solution

LINE ERROR appears in
the display.

A line error occurs when your fax machine cannot
communicate correctly with the other fax machine.
The error is usually due to a problem on the phone
line.

Try the transaction again. If the error persists, check
the following:

• Check the connection. The cord from the TEL.
LINE socket to the wall socket should be no longer
than two meters.

• Make sure there are no modem devices sharing the
same telephone line.

• Check with the other party to make sure their fax
machine is functioning properly.

• Have your telephone line checked for line noise.

• Try connecting the fax machine to a different
telephone line.

• If the problem still occurs, your fax machine may
need service.

shooting

10. Trouble-

119

Problems and Solutions

Dialling and transmission problems

Problem Solution

No dial tone when you
pick up the handset or
press the

SPEAKERPHONE

Dialling is not possible. • Make sure the power cord is properly plugged into a

The power is on, but no
transmission takes place.

DIGITAL

key.

• Make sure the handset cord is connected to the
correct socket. See

12.

• Make sure that the telephone line is properly
connected to both the TEL. LINE socket and the wall
socket (see page 23).

• Make sure that the telephone line is good.

power outlet.

• Make sure that the telephone line is properly
connected to both the TEL. LINE socket and the wall
socket (see page 23).

• Make sure that the receiving machine has paper.

• Make sure that the telephone line cord is plugged into
the TEL. LINE socket, and not the TEL. SET socket.

• If the receiving machine is in manual mode with no
attendant, reception will not be possible.

• Check the display for error messages.

Connecting the handset

on page

Nothing is printed at the
receiving end.

A distorted image is
received at the other end.

120

• Pick up the handset and check for a dial tone. Dial the
receiving machine manually and make sure that it is
responding (you should hear a fax tone).

• Make sure that the document for transmission is
placed face down in the feeder.

• Noise on the telephone line may cause distortion. Try
sending the document again.

• Make a copy of the document on your fax machine. If
the copy is also distorted, your fax machine may need
service.

Reception and copying problems

Problem Solution

Problems and Solutions

The power is on, but no
reception takes place.

The printing paper comes
out blank when you try to
receive a document.

Print quality is poor. • The print cartridge may need alignment or cleaning.

The received document is
faint.

Received images are
distorted.

The quality of copies is
poor and/or dark vertical
lines appear.

• Make sure that the telephone line cord is plugged into
the TEL. LINE socket, and not the TEL. SET socket.

• Make sure that the document is loaded properly in the
feeder of the transmitting machine. Make a copy or
print a report to confirm the printing ability of your
machine.

See page 114.

• Ask the other party to send higher contrast
documents.

• The print cartridge may need replacement. Make a
copy or print a report to check your machine’s printing
ability.

• Noise on the telephone line may cause distortion.
Have the other party try sending the document again.

• Make a copy or print a report on your fax machine. If
the copy or report is also distorted, your fax machine
may need service.

• Any dirt or material on the scanning glass will cause
spots to appear on copies and transmitted faxes.
Clean the scanning glass as explained on page 111.

shooting

10. Trouble-

121

Problems and Solutions

General problems

Problem Solution

Nothing appears in the
display.

The machine does not
respond when you press
any of its keys.

Automatic document
feeding does not work for
transmission or copying.

• Make sure the power cord is properly plugged into a
power outlet.

• Connect another electrical appliance to the outlet to
see if it has power.

• If a beep sound is not made when you press the keys,
unplug the power cord and then plug it in again
several seconds later.

• Check the size and weight of the document (see

Transmittable Documents

on page 66).

122

SMS messaging problems

Problem Solution

Problems and Solutions

You cannot send SMS
messages.

You cannot receive SMS
messages.

• Have you registered for SMS service?

• Make sure that the correct center number is
entered (see page 47).

• Make sure that the correct center number is
entered (see page 47) .
When your SMS center calls your fax machine, the
machine checks to see if the SMS center number
sent by Caller ID matches the center incoming
number entered as explained on page 47. If the
numbers don’t match, the fax machine does not
begin SMS reception and simply rings instead. If
you have turned on the Caller ID function (see page

99), the correct center number sent by Caller ID will
appear in the display (and in the Caller ID list).
Check this number against your entered center
number and correct the latter if needed.

• To receive SMS messages, you must subscribe to
a Caller ID service.

• Is the inbox full? If so delete one or more messages
(see page 45).

• Is the SMS Receive function turned on? This
function must must turned on to receive SMS
messages (see page 46).

shooting

10. Trouble-

When sending an SMS
message, OVER 20
DIGITS appears when you
enter the number of the
recipient.

OVER DIGITS appears
while you are writing a
message and no further
characters can be
entered.

• The maximum number of digits that can be entered
for the number of an SMS message recipient is 20.
A number longer than 20 digits cannot be used
when redialing, using an auto-dial number, or using
the Caller ID list.

• The maximum number of characters that can be
entered when writing an SMS message is 160.
Less characters can be entered if the message
includes special symbols or characters that require
more memory space.

123

Problems and Solutions

You receive a voice
message from your SMS
center.

• This may happen if you attempt to send an SMS
message without subcribing to an SMS service.

• If the sender selected an SMS to Voice function,
you will receive the message by voice.

• If your inbox is full, the SMS server will send a voice
message after several attempts to send a text
message. Delete one or more messages from your
inbox to allow text messages to be received.

124