Shark HV382, HV381, HV384Q, HV380W, HV380C User Manual

™

MC

COMPLETE WITH DUOCLEAN™

HV380

Series • Série • Serie

INSTRUCTIONS
INSTRUCCIONES

sharkclean.com

1-800-798-7398

THANK YOU

for purchasing the Shark® Rocket™ Complete with DuoClean

™

CONTENTS

ENGLISH

TIP: You can find the
model number on
the rating label which
is located below the
handle.

TIP: You can locate
the date code on
one of the prongs of
the power cordplug.

REGISTER YOUR PURCHASE

registeryourshark.com

1-800-798-7398

Scan QR code using mobile device

RECORD THIS INFORMATION

Model Number: �����������������������������
Date Code: ���������������������������������
Date of Purchase: ����������������������������

(Keep receipt)
Store of Purchase: ���������������������������

TECHNICAL SPECIFICATIONS

Voltage: 120V., 60Hz

Watts: 600W

Amps: 5A

Important Safety Instructions � � � � � � � � � � � � � � � � � � � � � � � � � � � 3

Getting To Know Your Shark® Rocket™
with DuoClean™ � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 5

Assembling Your Vacuum � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 7

Using the Motorized Floor Nozzle � � � � � � � � � � � � � � � � � � � � � � � 8

Choosing the Appropriate Setting � � � � � � � � � � � � � � � � � � � � � � � 8

Using Your Vacuum in Above-Floor Mode � � � � � � � � � � � � � � � � 9

Storage � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 10

Accessories � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 11

Maintaining Your Vacuum � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 13

Emptying the Dust Cup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Cleaning the Filters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
Checking for Blockages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
Maintaining the Brushroll . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
Maintaining the Soft Roller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16

Troubleshooting Guide � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 17

Warranty � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 18

Complete

PLEASE READ CAREFULLY AND KEEP
FOR FUTURE REFERENCE�

This Owner’s Guide is designed to
help you get a complete understanding
of your new Shark Rocket Complete
with DuoClean.

If you should have a question,
please call the Customer Service line at
1-800-798-7398.

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IMPORTANT SAFETY INSTRUCTIONS

HOUSEHOLD USE ONLY

To reduce the risk of electric shock, this vacuum cleaner has a polarized
plug (one blade is wider than the other)� As a safety feature, this plug will
fit into a polarized outlet only one way� If the plug does not fit fully into the
outlet, reverse the plug� If it still does not fit, contact a qualified electrician�
DO NOT force into outlet or try to modify to fit�

WARNING

TO REDUCE THE RISK OF FIRE, ELECTRIC SHOCK OR INJURY:

GENERAL WARNINGS

1. Your vacuum cleaner may consist

of a motorized nozzle, wand, hose,
and/or vacuum pod. This device
contains electrical connections,
electrical wiring, and moving
parts that potentially present risk
to the user.

2. Use only identical replacement

parts.

3. Carefully observe and follow the

instructions provided below to
avoid improper use of the appliance.
DO NOT use the vacuum for any
purpose other than those described
in this manual.

4. Before use, carefully inspect all
parts for any damage. DO NOT
use if any parts are damaged.

5. The use of an extension cord is
NOT recommended.

6. This vacuum cleaner contains

no serviceable parts.

USE WARNINGS

7. DO NOT allow the appliance to be
used by children. Close supervision
is necessary when used near
children. This is not a toy.

8. Always turn off the vacuum cleaner
before connecting or disconnecting
any motorized nozzles or other
accessories.

9. DO NOT handle plug or vacuum
cleaner with wet hands.

10. DO NOT use without filters in place.

11. Only use Shark® branded filters

and accessories. Failure to do so
will also void the warranty.

12. DO NOT damage the power cord:
a) DO NOT pull or carry vacuum

cleaner by the cord or use the
cord as a handle.

b) DO NOT unplug by pulling

on cord. Grasp the plug, not
the cord.

c) DO NOT run the vacuum cleaner

over the power cord, close a
door on the cord, pull the cord
around sharp corners, or leave
the cord near heated surfaces.

13. DO NOT put any objects into nozzle
or accessory openings. DO NOT use
with any opening blocked; keep free
of dust, lint, hair, and anything that
may reduce airflow.

14. DO NOT use if nozzle or accessory
airflow is restricted. If the air
paths or the motorized floor
nozzle become blocked, turn the
vacuum cleaner off and unplug
from electrical outlet. Remove all
obstructions before you plug in
and turn on the unit again.

15. Keep nozzle and all vacuum
openings away from hair, face,
fingers, uncovered feet, or
loose clothing.

16. DO NOT use if vacuum cleaner is
not working as it should, or has been
dropped, damaged, left outdoors, or
dropped into water.

SAVE THESE INSTRUCTIONS

READ ALL INSTRUCTIONS BEFORE USE

17. Use extra care when cleaning

on stairs.

18. DO NOT leave the vacuum cleaner

unattended while plugged in.

19. When powered on, keep the

vacuum cleaner moving over the
carpet surface at all times to avoid
damaging the carpet fibers.

20. DO NOT place vacuum cleaner

on unstable surfaces such as chairs
or tables.

21. Your Shark® Vacuum may not

be designed to stand up on its own.
When taking a break from cleaning,
you may need to lean it against
furniture or a wall, or lay it flat
on the floor. Using the vacuum
for an application where the unit
lacks stability may result in
personal injury.

22. DO NOT use to pick up:
a) Liquids
b) Large objects
c) Hard or sharp objects

(glass, nails, screws, or coins)

d) Large quantities of dust (drywall

dust, fireplace ash, or embers).
DO NOT use as an attachment to
power tools for dust collection.

e) Smoking or burning objects

(hot coals, cigarette butts,
or matches)

f) Flammable or combustible

materials (lighter fluid, gasoline,
or kerosene)

g) Toxic materials (chlorine bleach,

ammonia, or drain cleaner)

23. DO NOT use in the following areas:
a) Poorly lit areas
b) Wet or damp surfaces
c) Outdoor areas
d) Spaces that are enclosed

and may contain explosive or
toxic fumes or vapors (lighter
fluid, gasoline, kerosene, paint,
paint thinners, mothproofing
substances, or flammable dust)

24. Turn off all controls before plugging

in or unplugging the vacuum.

25. Unplug from electrical outlet

when not in use and before
any maintenance or cleaning.

26. Hand wash with water only.

Washing with cleaning chemicals
could damage the unit.

27. During cleaning or routine
maintenance, DO NOT cut anything
other than hair, fibers, or string
wrapped around the brushroll.

28. Allow all filters to air-dry completely
before replacing in the vacuum to
prevent liquid from being drawn
into electric parts.

29. Make sure the dust cup and all
filters are in place after routine
maintenance.

30. If provided, secure the power
cord around the two cord hooks
during storage.

ENGLISH

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GETTING TO KNOW YOUR SHARK

Empty

Wand

Release

ROCKET™ COMPLETE WITH DUOCLEAN

™

ENGLISH

WELCOME!

Congratulations on your
purchase. Use this instruction
manual to learn about your new
vacuum’s great features. From
assembly to use to maintenance,
you will find it all in here.

MAIN UNIT
A Power Switch
B Handheld Vacuum
C Handheld Vacuum Catch
D Dust Cup Release
E LED Light
F Wand Release
G Wand
H Onboard Tool Clip
I Handheld Vacuum Storage Hook
J Motorized Floor Nozzle
K Lower Wand Release Pedal
L Soft Roller Access Button
M Brushroll Garage Release Buttons
N Headlights
O Soft Roller
P Wall Mount

A

B

C

E

F

I

L

O

D

G

H

J

K

P

M

N

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ASSEMBLING YOUR VACUUM

USING THE MOTORIZED FLOOR NOZZLE

STEP 1 STEP 1

Insert the wand into the
motorized floor nozzle
connector, pressing it in
until it clicks into place.

STEP 2

Insert the handheld
vacuum into the top of
the wand, pressing it in
until it clicks into place.

NOTE: Before vacuuming your
delicate area rugs or carpet, refer to
the manufacturer’s recommended
cleaning instructions.

WHAT DOES THE BRUSHROLL

Plug the unit in and
recline the wand.

INDICATOR LIGHT MEAN?
Solid Green

CLICK

CLICK

The brushrolls are on and working
as they should.

Solid Red

There is a jam in the brushroll area.
Turn your vacuum o and remove
the blockage.

No Light

STEP 3 STEP 2

The brushrolls are o because the
vacuum is o.

Snap accessory
storage clip onto
the wand. Store

Slide the power switch to appropriate
speed setting (I or II) and start

cleaning.
one accessory on
top holder and
one accessory on
bottom holder.

ENGLISH

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NOTE:

The motorized floor nozzle
and handheld vacuum have LED lights
that illuminate the floor surface being
cleaned. The lights turn on automatically
in either speed setting.

TIP: You can attach the handheld
vacuum directly to the motorized floor
nozzle for convenient stair cleaning.

Bare Floor, Area Rugs (I) – The
brushroll and the Soft Roller both spin
together slowly to clean bare floors and
delicate arearugs. The Soft Roller traps
fine dust and large particles, while the
brushroll directs that debris to the
suction channel.

High Pile Carpets (II) – Both brushrolls
spin faster, working together to pick
up debris below the surface ofyour
carpets.

NOTE: For deep cleaning per ASTM F 608
(embedded dirt in carpets) please set to High Pile
Carpets (II).

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USING YOUR VACUUM

Wand

Release

IN ABOVE-FLOOR MODE

STORAGE

ENGLISH

WAND HANDHELD

STEP 1 STEP 1

Stand the vacuum upright. Step on the
foot pedal and pull the wand up
to disconnect it from the motorized

Press the Wand Release button on the
top of the wand to disconnect it from
the handheld vacuum.

floor nozzle.

STEP 2 STEP 2

Attach desired cleaning accessory. Attach desired cleaning accessory.

OPTION 1

Press the Wand Release button on the
top of the wand to release the handheld
vacuum. Align the catch on the
bottom of the handheld vacuum with
the storage hook on the wand. Slide
handheld vacuum down so that it hangs
from the storage hook. Wrap the cord
around the two cord hooks.

Handheld

Vacuum Catch

OPTION 2

Use the included wall mount.

Drill two
5/16" holes and insert plastic anchors*
into the wall. Using a Phillips-head
screwdriver, screw the wall mount into
the plastic anchors. Hook the catch on
the bottom of the handheld vacuum
onto wall mount.

* Plastic anchors and screws sold

separately.

Wand
Release

Handheld Vacuum

Storage Hook

TIP: If your unit came with an

accessory bag, you can hang the bag
on the wall mount with the vacuum.

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ACCESSORIES

There are a variety of accessories that
are compatible with this vacuumseries.

Your Quick Start Guide shows the
accessories that are included with
your model.

To purchase additional accessories,
go to sharkclean�com

A 5�5˝ Crevice Tool

Access corners, baseboards, tight
spaces, and ceilings for versatile
cleaning.

B 12” Crevice Tool

Clean in tight spaces or reach
baseboards and ceilings with this
slim crevice tool.

C Duster Crevice Tool

Two cleaning tools in one. The
crevice tool gives you extended
cleaning reach for small spaces,
while the dusting brush cleans a
multitude of surfaces.

D Dusting Brush

Multiple positions for cleaning
shelves, blinds, walls, ceiling fans,
and much more. Adjust the angle
of the brush to fit the surface
you’re cleaning.

E Pet/Upholstery Tool

Perfect for grabbing pet hair
and lint from furniture and other
upholstered surfaces.

F Pet Multi-Tool

A single convertible tool for cleaning
tough pet messes two ways: first, a
sti bristle brush for cleaning stuck­on debris. Then take o the bristles to
reveal an upholstery tool for removing
stubborn pet hair.

G Under-Appliance Wand

Clean under and behind hard-to­move appliances. Flip the extension
piece over to clean the underside of
appliances.

ENGLISH

A B

C D

E

G

F

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MAINTAINING YOUR VACUUM

Clean Filter

Empty

Dust Cup

Release

IMPORTANT: Clean the dust screen
inside the dust cup as required.

NOTE: Empty dust cup when debris
reaches the MAX fill line.

EMPTYING THE DUST CUP
1 Press the Wand Release button on

the top of the wand to disconnect
the handheld vacuum from the wand.

OR

To remove the dust cup from the

handheld vacuum, squeeze the two
Dust Cup Release buttons on both
sides of the base at the same time,
then pull out the dust cup.

2 Hold dust cup over a trash bin and

press the Empty button on the front
of the dust cup. The bottom lid will
open, allowing the debris to fall out.

3 Once dust cup is empty, close the

bottom lid and insert dust cup back
into handheld vacuum until you hear
it click into place.

RECOMMENDED FILTER CLEANING
SCHEDULE:

Pre-Motor Filter Kit

(Foam & Felt)
XPMFK320
Clean once a month.

Post-Motor Filter

XPSTFH380
Clean once a year.

CLEANING THE FILTERS
1 Pre-Motor (foam and felt):

Lift the latch on the top of the
handheld vacuum to open the filter
cover. Take out filters and tap loose
dirt o them. If more cleaning is
needed, rinse filters with water only
and let them air-dry completely.
To reinstall them, insert the felt
filter first, place the foam filter on
top of it, and close the filter cover.

2 Post-Motor:
Access the Post-Motor filter under

the handle. Remove and rinse the
filter withwater.

Foam
Felt

ENGLISH

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MAINTAINING YOUR VACUUM - Continued

TIP: Ensure the brushroll garage

is completely sealed and closed
before using.

NOTE: Heavy usage over time may
require minimal upkeep in order to
maintain your vacuum’s appearance.

CHECKING FOR BLOCKAGES
1 Remove the wand from the

handheld portion and check all dust
cup intake openings.

2 Remove the floor nozzle from the

wand and check the wand for
blockages.

3 Tilt neck of floor nozzle back to

straighten the airway. Remove
blockages.

MAINTAINING THE BRUSHROLL

Press down on the two buttons

1

on the floor nozzle to pop up the
brushroll garage lid.

Lift the brushroll out by the tab on

2

the left side. To remove any string,
hair or debris that may be wrapped
around the brushroll, use the onboard
hair removal tool. The tool is located
in a compartment on the nozzle,
above the brushroll.

MAINTAINING THE SOFT ROLLER
1 Slide the Soft Roller access button

up to remove the Soft Roller.

2

Use the onboard hair removal tool
to remove any string, carpet fibers
or hair that may be wrapped around
the Soft Roller. The tool is located in
a compartment on the nozzle, above
the brushroll. You can also tap loose
debris o the Soft Roller, or wipe it
clean with a dry towel. If you see any
fibers or hair buildup in the teeth
behind the Soft Roller, take a dry
towel and wipe it away.

Wash the Soft Roller as needed. Use
only water, and let air-dry completely
for at least 24 hours.

ENGLISH

3

To reinstall the Soft Roller, press until
you hear it click into place.

To reinstall the brushroll, return it to

3

the brushroll garage. Press down on
the brushroll garage lid until you hear
it click into place.

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