Samsung M3325ND User Guide

User’s Guide

BASIC

This guide provides information concerning installation, basic operation and troubleshooting on windows.

ADVANCED

This guide provides information about the installation, advanced configuration, operation and troubleshooting on various OS environments.

Some features may not be available depending on models or countries.

1. Introduction

3. Maintenance

Key benefits 5

Features by models 8

Useful to know 11

About this user’s guide 12

Safety information 13

Machine overview 19

Control panel overview 22

Turning on the machine 24

Installing the driver locally 25

Reinstalling the driver 28

2. Menu Overview and Basic Setup

Menu overview 30

Ordering supplies and accessories 53

Available consumables 54

Available accessories 56

Available maintenance parts 57

Storing the toner cartridge 58

Redistributing toner 60

Replacing the toner cartridge 62

Replacing the imaging unit 65

Installing accessories 67

Monitoring the supplies life 71

Setting the toner/imaging unit low alert 72

Cleaning the machine 73

Tips for moving & storing your machine 77

Machine’s basic settings 33

Media and tray 35

Basic printing 46

4. Troubleshooting

Tips for avoiding paper jams 79

Clearing paper jams 80

Understanding the status LED 92

Understanding display messages 95

5. Appendix

Specifications 101

Regulatory information 109

1. Introduction

This chapter provides information you need to know before using the machine.

•Key benefits 5

• Features by models 8

• Useful to know 11

• About this user’s guide 12

• Safety information 13

• Machine overview 19

• Control panel overview 22

• Turning on the machine 24

• Installing the driver locally 25

• Reinstalling the driver 28

Key benefits

Environmentally friendly

• To save toner and paper, this machine supports Eco feature (see "Eco printing" on page 49).

• To save paper, you can print multiple pages on one single sheet of paper (see "Using advanced print features" on page 193).

• To save paper, you can print on both sides of the paper (double-sided printing) (see "Using advanced print features" on page 193).

• To save electricity, this machine automatically conserves electricity by substantially reducing power consumption when not in use.

• We recommend using recycled paper for saving energy.

Fast high resolution printing

• You can print with a resolution of up to 1,200 x 1,200 dpi effective output (1200 x 600 x 2 bit).

• Fast, on-demand printing.

- M332x series

▪ For single-side printing, 33 ppm (A4) or 35 ppm (Letter).

- M382x series

▪ For single-side printing, 38 ppm (A4) or 40 ppm (Letter).

- M402x series

▪ For single-side printing, 40 ppm (A4) or 42 ppm (Letter).

Key benefits

Convenience

• You can print on the go from your smartphone or computer using Google Cloud Print™ enabled apps (see "Google Cloud Print™" on page 173).

• Easy Capture Manager allows you to easily edit and print whatever you captured using the Print Screen key on the keyboard (see "Easy Capture

Manager" on page 212).

• Samsung Easy Printer Manager and Printing Status is a program that monitors and informs you of the machine’s status and allows you to customize the machine’s settings (see "Using Samsung Easy Printer Manager" on page 219 or "Using Samsung Printer Status" on page 222).

• Samusng AnyWeb Print helps you screen-capture, preview, scrap, and print the screen of Windows Internet Explorer more easily than when you use the ordinary program (see "Samsung AnyWeb Print" on page 213).

• Smart Update allows you to check for the latest software and install the latest version during the printer driver installation process. This is available only for Windows.

• If you have Internet access, you can get help, support application, machine drivers, manuals, and order information from the Samsung website, www.samsung.com > find your product > Support or Downloads.

Wide range of functionality and application support

• Supports various paper sizes (see "Print media specifications" on page 103).

• Print watermark: You can customize your documents with words, such as “CONFIDENTIAL” (see "Using advanced print features" on page 193).

• Print posters: The text and pictures of each page of your document are magnified and printed across the multiple sheets of paper and can then be taped together to form a poster (see "Using advanced print features" on page 193).

• You can print in various operating systems (see "System requirements" on page 105).

• Your machine is equipped with a USB interface and/or a network interface.

Key benefits

Supports various wireless network setting method

• Using the WPS (Wi-Fi Protected Setup™) button

- You can easily connect to a wireless network using the WPS button on the machine and the access point (a wireless router).

• Using the USB cable or a network cable

- You can connect and set various wireless network settings using a USB cable or a network cable.

• Using the Wi-Fi Direct

- You can conveniently print from your mobile device using the Wi-Fi or Wi-Fi Direct feature.

See "Introducing wireless set up methods" on page 146.

Features by models

Some features and optional goods may not be available depending on model or country.

Operating System

(●: Included, Blank: Not available)

Operating System M332x series M382x series M402x series

Windows ● ● ●

Mac ● ● ●

Linux ● ● ●

Unix ● ●

(M382xND/M382xDW only)

●

Features by models

Software

You can install the printer driver and software when you insert the software CD into your CD-ROM drive. For windows, select the printer driver and software in the Select Software to Install window.

(●: Included, Blank: Not available)

Software M332x series M382x series M402x series

SPL printer driver ● ● ●

PCL printer driver ● ●

(M382xND/M382xDW only)

●

PS printer driver

● ●

(M382xND/M382xDW only)

●

XPS printer driver

● ● ●

Samsung Easy Printer Manager Device Settings ● ● ●

Samsung Printer Status ● ● ●

Direct Printing Utility

● ● ●

Samsung AnyWeb Print

● ● ●

SyncThru™ Web Service ● ●

(M382xND/M382xDW only)

●

SyncThru Admin Web Service ● ●

(M382xND/M382xDW only)

●

Easy Eco Driver ● ● ●

Easy Capture Manager ● ● ●

a. Download the software from the Samsung website and install it: (http://www.samsung.com > find your product > Support or Downloads). Before installing, check whether

your computer’s OS support the software.

Features by models

Variety feature

(●: Included, ○: optional, Blank: Not available)

Features M332x series M382x series M402x series

Hi-Speed USB 2.0 ● ● ●

IEEE 1284B parallel connector

○ ○ ○

Network Interface Ethernet 10/100 Base TX wired LAN

● ●

(M382xND/M382xDW only)

Network Interface Ethernet 10/100/1000 Base TX wired LAN

●

Network Interface 802.11b/g/n wireless LAN

●

(M382xDW only)

Eco printing ● ● ●

Duplex (2-sided) printing ● ● ●

USB memory interface

Memory module

○

(M382xND/M382xDW only)

○

Optional tray (Tray2)

○ ○

(M382xND/M382xDW only)

○

AirPrint ● ● ●

Google Cloud Print™ ● ● ●

a. If you use the parallel port, you cannot use the USB cable. b. Depending on your country, wireless LAN card may not be available. For some countries, only 802.11 b/g can be applied. Contact your local Samsung dealer or the retailer

where you bought your machine.

Useful to know

The machine does not print.

• Open the print queue list and remove the document from the list (see "Canceling a print job" on page 47).

• Remove the driver and install it again (see "Installing the driver locally" on page 25).

• Select your machine as your default machine in your Windows (see "Setting your machine as a default machine" on page 192).

Where can I purchase accessories or supplies?

• Inquire at a Samsung distributor or your retailer.

• Visit www.samsung.com/supplies. Select your country/ region to view product service information.

A paper jam has occurred.

• Open and close the door (see "Front view" on page 20).

• Check the instructions on removing jammed paper in this manual and troubleshoot accordingly (see "Clearing paper jams" on page 80).

Printouts are blurry.

• The toner level might be low or uneven. Shake the toner cartridge (see "Redistributing toner" on page 60).

• Try a different print resolution setting (see "Opening printing preferences" on page 47).

• Replace the toner cartridge (see "Replacing the toner cartridge" on page 62).

The status LED flashes or remains constantly on.

• Turn the product off and on again.

• Check the meanings of LED indications in this manual and troubleshoot accordingly (see "Understanding the status LED" on page 92).

Where can I download the machine’s driver?

• You can get help, support application, machine drivers, manuals, and order information from the Samsung website, www.samsung.com > find your product > Support or Downloads.

About this user’s guide

This user's guide provides information for your basic understanding of the machine as well as detailed steps to explain machine usage.

• Read the safety information before using the machine.

• If you have a problem using the machine, refer to the troubleshooting chapter.

• Terms used in this user’s guide are explained in the glossary chapter.

• All illustrations in this user’s guide may differ from your machine depending on its options or model you purchased.

• The screenshots in this user’s guide may differ from your machine depending on the machine’s firmware/driver version.

• The procedures in this user’s guide are mainly based on Windows 7.

Conventions

General icons

Icon Text Description

Gives users information to protect the machine from

Caution

Note

possible mechanical damage or malfunction.

Provides additional information or detailed specification of the machine function and feature.

Some terms in this guide are used interchangeably, as below:

• Document is synonymous with original.

• Paper is synonymous with media, or print media.

• Machine refers to printer or MFP.

1. Introduction

Safety information

These warnings and precautions are included to prevent injury to you and others, and to prevent any potential damage to your machine. Be sure to read and understand all of these instructions before using the machine. After reading this section, keep it in a safe place for future reference.

Important safety symbols

Explanation of all icons and signs used in this chapter

Warning

Caution

Hazards or unsafe practices that may result in severe personal injury or death.

Hazards or unsafe practices that may result in minor personal injury or property damage.

Operating environment

Warning

Do not use if the power cord is damaged or if the electrical outlet is not grounded.

This could result in electric shock or fire.

Do not place anything on top of the machine (water, small metal or heavy objects, candles, lit cigarettes, etc.).

This could result in electric shock or fire.

• If the machine gets overheated, it releases smoke, makes strange noises, or generates an odd odor, immediately turn off the power switch and unplug the machine.

Do not attempt.

• The user should be able to access the power outlet in case of emergencies that might require the user to pull the plug out.

This could result in electric shock or fire.

Do not bend, or place heavy objects on the power cord.

Stepping on or allowing the power cord to be crushed by a heavy object could result in electric shock or fire.

Do not remove the plug by pulling on the cord; do not handle the plug with wet hands.

This could result in electric shock or fire.

1. Introduction

Safety information

Caution

During an electrical storm or for a period of non-operation, remove the power plug from the electrical outlet.

This could result in electric shock or fire.

Be careful, the paper output area is hot.

Burns could occur.

If the machine has been dropped, or if the cabinet appears damaged, unplug the machine from all interface connections and request assistance from qualified service personnel.

Otherwise, this could result in electric shock or fire.

If the machine does not operate properly after these instructions have been followed, unplug the machine from all interface connections and request assistance from qualified service personnel.

Otherwise, this could result in electric shock or fire.

Operating method

Caution

Do not forcefully pull the paper out during printing.

It can cause damage to the machine.

Be careful not to put your hand between the machine and paper tray.

You may get injured.

Be care when replacing paper or removing jammed paper.

New paper has sharp edges and can cause painful cuts.

When printing large quantities, the bottom part of the paper output area may get hot. Do not allow children to touch.

If the plug does not easily enter the electrical outlet, do not attempt to force it in.

Call an electrician to change the electrical outlet, or this could result in electric shock.

Do not allow pets to chew on the AC power, telephone or PC interface cords.

This could result in electric shock or fire and/or injury to your pet.

Burns can occur.

When removing jammed paper, do not use tweezers or sharp metal objects.

It can damage the machine.

Do not allow too many papers to stack up in the paper output tray.

It can damage the machine.

1. Introduction

Safety information

Do not block or push objects into the ventilation opening.

This could result in elevated component temperatures which can cause damage or fire.

Use of controls or adjustments or performance of procedures other than those specified herein may result in hazardous radiation exposure.

This machine's power reception device is the power cord.

To switch off the power supply, remove the power cord from the electrical outlet.

Installation / Moving

Warning

Do not place the machine in an area with dust, humidity, or water leaks.

This could result in electric shock or fire.

Caution

Before moving the machine, turn the power off and disconnect all cords. The information below are only suggestions based on the units weight.

If you have a medical condition that prevents you from lifting, do not lift the machine. Ask for help, and always use the appropriate amount of people to lift the device safety.

Then lift the machine:

• If the machine weighs under 20 kg (44.09 lbs), lift with 1 person.

• If the machine weighs 20 kg (44.09 lbs) - 40kg (88.18 lbs), lift with 2 people.

• If the machine weighs more than 40 kg (88.18 lbs), lift with 4 or more people.

The machine could fall, causing injury or machine damage.

Choose a flat surface with enough space for ventilation to place the machine. Also consider the space required to open the cover and trays.

The place should be well-ventilated and be far from direct light, heat, and humidity.

When using the machine for a long period of time or printing a large number of pages in a non-ventilated space, it could pollute the air and be harmful to your health. Place the machine in a wellventilated space or open a window to circulate the air periodically.

1. Introduction

Safety information

Do not place the machine on an unstable surface.

The machine could fall, causing injury or machine damage.

Use only No.26 AWG

Otherwise, it can cause damage to the machine.

Make sure you plug the power cord into a grounded electrical outlet.

Otherwise, this could result in electric shock or fire.

Use the power cord supplied with your machine for safe operation. If you are using a cord which is longer than 2 meters (6 feet) with a 110V machine, then the gauge should be 16 AWG or larger.

Otherwise, it can cause damage to the machine, and could result in electric shock or fire.

Do not put a cover over the machine or place it in an airtight location, such as a closet.

If the machine is not well-ventilated, this could result in fire.

Do not overload wall outlets and extension cords.

This can diminish performance, and could result in electric shock or fire.

The machine should be connected to

the power level which is specified on the label.

If you are unsure and want to check the power level you are using, contact the electrical utility company.

or larger, telephone line cord, if necessary.

a. AWG: American Wire Gauge

Maintenance / Checking

Caution

Unplug this product from the wall outlet before cleaning the inside of the machine. Do not clean the machine with benzene, paint thinner or alcohol; do not spray water directly into the machine.

This could result in electric shock or fire.

When you are working inside the machine replacing supplies or cleaning the inside, do not operate the machine.

You could get injured.

Keep cleaning supplies away from children.

Children could get hurt.

Do not disassemble, repair or rebuild the machine by yourself.

It can damage the machine. Call a certified technician when the machine needs repairing.

1. Introduction

Safety information

Supply usage

To clean and operate the machine, strictly follow the user's guide provided with the machine.

Otherwise, you could damage the machine.

Keep the power cable and the contact surface of the plug clean from dust or water.

Otherwise, this could result in electric shock or fire.

• Do not remove any covers or guards that are fastened with screws.

• Fuser units should only be repaired by a certified service technician. Repair by non-certified technicians could result in fire or electric shock.

• The machine should only be repaired by a Samsung service technician.

Do not burn any of the supplies such as toner cartridge or fuser unit.

This could cause an explosion or uncontrollable fire.

When storing supplies such as toner cartridges, keep them away from children.

Toner dust can be dangerous if inhaled or ingested.

Using recycled supplies, such as toner, can cause damage to the machine.

In case of damage due to the use of recycled supplies, a service fee will be charged.

For supplies that contain toner dust (toner cartridge, waste toner bottle, imaging unit, etc.) follow the instructions below.

• When disposing of the supplies, follow the instructions for disposal. Refer to the reseller for disposal instructions.

• Do not wash the supplies.

• For a waste toner bottle, do not reuse it after emptying the bottle.

Caution

Do not disassemble the toner cartridge.

Toner dust can be dangerous if inhaled or ingested.

If you do not follow the instructions above, it may cause machine malfunction and environmental pollution. The warranty does not cover damages caused by a user's carelessness.

When toner gets on your clothing, do not use hot water to wash it.

Hot water sets toner into fabric. Use cold water.

1. Introduction

Safety information

When changing the toner cartridge or removing jammed paper, be careful not to let toner dust touch your body or clothes.

Toner dust can be dangerous if inhaled or ingested.

1. Introduction

Machine overview

Components

Power cord Quick installation guide

Machine

a. The software CD contains the print drivers, user’s guide, and software applications. b. Miscellaneous accessories included with your machine may vary by country of purchase and specific model.

Software CD

Misc. accessories

1. Introduction

Machine overview

Front view

• This illustration may differ from your machine depending on your model. There are various types of machine.

• Some features and optional goods may not be available depending on model or country (see "Features by models" on page 8).

Control panel

7 6

Tray 2

2 3

Paper width guides on a multi-purpose tray

12 13

Imaging unit

2 Control board cover 6 Tray 1 10 Paper width guides on a manual feeder 14 Output support

Front cover

Paper level indicator

7 Multi-purpose (or manual feeder)

tray

Output tray

Toner cartridge

a. Optional. Not available for M382xD. b. M3320/M3820/M4020 series only. c. M3325/M3825/M4025 series only.

1. Introduction

Machine overview

1 2

3 4 5

OUTPUT 5V

Rear view

• This illustration may differ from your machine depending on your model. There are various types of machine.

• Some features and optional goods may not be available depending on model or country (see "Features by models" on page 8).

Network port

2USB port 5Power receptacle

3 5V output port for IEEE 1284B parallel

connector

a. Not available for M382xD. b. To use the optional IEEE 1284B parallel connector, plug it to the USB port and the 5V output port.

Power-switch

Duplex unit

Rear cover

1. Introduction

Control panel overview

• This control panel may differ from your machine depending on its model. There are various types of control panels.

2 Eco

Turn on the Eco mode to reduce toner consumption and paper usage (see "Eco printing" on page 49).

• Some features and optional goods may not be available depending on model or country (see "Features by models" on page 8).

M332xND/M382xD

1 2

3 4

Info

sheet

4 Cancel

5 Power

Status

LED

a. M332xND only.

Prints a demo page and network configuration by pressing this button.

Stops current operation.

You can turn the power on and off with this button. Or wake up from the power save mode.

Indicates the status of your machine (see "Understanding the status LED" on page 92).

page

Toner LED

5 6

Shows the status of the toner (see "Understanding the status LED" on page 92).

1. Introduction

Control panel overview

M382xND/M382xDW/M402xND

2 Menu

Enters menu mode and scrolls through the available menus (see "Accessing the menu" on page 30).

3 Arrow

Numeric keypad Use the keypad to enter numbers and characters (see

5 Eco

Info sheet

WPS

Status

LED

8 Power

Navigates available values by moving to the next or previous options.

"Keypad letters and numbers" on page 191).

Turn on the Eco mode to reduce toner consumption and paper usage (see "Eco printing" on page 49).

Prints a demo page and network configuration by pressing this button.

Configures the wireless network connection easily without a computer (see "Using the WPS button" on page 148).

Indicates the status of your machine (see "Understanding the status LED" on page 92).

You can turn the power on and off with this button. Or wake up from the power save mode.

page

Display screen

Shows the current status and prompts during an operation.

9 Cancel

10 Back

11 OK Confirms the selection on the screen.

a. M382xND/M402xND only. b. M382xDW only.

Stops current operation.

Sends you back to the upper menu level.

1. Introduction

Turning on the machine

Connect the machine to the electricity supply first.

Turn the switch on.

If you want to turn the power off, press the (Power/Wakeup) button.

1. Introduction

Installing the driver locally

A locally connected machine is a machine directly attached to your computer using the cable. If your machine is attached to a network, skip the following steps below and go on to installing a network connected machine’s driver (see "Installing driver over the network" on page 133).

• If you are a Mac, Linux, or UNIX operating systems user, refer to the "Installation for Mac" on page 124, "Installation for Linux" on page 126, or "Installing the UNIX printer driver package" on page 139.

• The installation window in this User’s Guide may differ depending on the machine and interface in use.

• Only use a USB cable no longer than 3 meters (118 inches).

1. Introduction

Installing the driver locally

Windows

Make sure that the machine is connected to your computer and

powered on.

Insert the supplied software CD into your CD-ROM drive.

If the installation window does not appear, click Start > All programs > Accessories > Run.

X:\Setup.exe replacing “X” with the letter, which represents your CDROM drive and click OK.

• For Windows 8,

If the installation window does not appear, from Charms, select Search > Apps and search for Run. Type in X:\Setup.exe, replacing “X” with the letter that represents your CD-ROM drive and click OK.

Collection Program (optional). Then, click Next.

Follow the instructions in the installation window.

You can select the software applications in the Select Software to Install window.

If “Tap to choose what happens with this disc.” pop-up window appears, click the window and select Run Setup.exe.

Read and check The software End User License Agreement and Using

Enhanced Features and Participating in Printer Usage Information

1. Introduction

Installing the driver locally

From the Windows 8 Start Screen

• Samsung Printer Experience app can only be used in the Start screen

when V4 driver is installed. The V4 driver is automatically downloaded from the Windows Update if your computer is connected to the Internet. If not, you can manually download the V4 driver from Samsung website, www.samsung.com > find your product > Support or downloads.

• You can download Samsung Printer Experience app from the Windows

Store. You need have a Microsoft account to use the Windows Store.

1 From Charms, select Search. 2 Click Store. 3 Search and click Samsung Printer Experience. 4 Click Install.

• If you install the driver using the supplied software CD, V4 driver is not installed. If you want to use the V4 driver in the Desktop screen, you can

download from the Samsung website, www.samsung.com >find your

product > Support or downloads.

• If you want to install Samsung’s printer management tools, you need to install them using the supplied software CD.

Make sure that your computer is connected to the Internet and powered

on.

Make sure that the machine is powered on.

Connect the computer and the machine with a USB cable.

The driver is automatically installed from the Windows Update.

1. Introduction

Reinstalling the driver

If the printer driver does not work properly, follow the steps below to reinstall the driver.

Windows

Make sure that the machine is connected to your computer and

powered on.

From the Start menu, select Programs or All Programs > Samsung

Printers > Uninstall Samsung Printer Software.

• For Windows 8,

1 From Charms, select Search > Apps.

2 Search and click Control Panel.

3 Click Programs and Features.

4 Right-click the driver you want to uninstall and select Uninstall.

Insert the software CD into your CD-ROM drive and install the driver

again (see "Installing the driver locally" on page 25).

From the Windows 8 Start Screen

Make sure that the machine is connected to your computer and

powered on.

Click on the Uninstall Samsung Printer Software tile in the Start

screen.

Follow the instructions in the installation window.

Follow the instructions in the window.

• If you cannot find a Samsung Printer Software tile, unintstall from the desktop screen mode.

• If you want to uninstall Samsung’s printer management tools, from the

Start screen, right-click the app > Uninstall > right-click the program you want to delete > Uninstall and follow the instruction in the window.

1. Introduction

2. Menu Overview and Basic Setup

This chapter provides information about the overall menu structure and the basic setup options.

• Menu overview 30

• Machine’s basic settings 33

• Media and tray 35

• Basic printing 46

Menu overview

The control panel provides access to various menus to set up the machine or use the machine’s functions.

• For models that do not have the display screen on the control panel, this feature is not applicable.

• Some menus may not appear on the display depending on options or models. If so, it is not applicable to your machine.

• Some menu names may differ from your machine depending on its options or the models.

• The menus are described in the Advanced Guide (see "Useful Setting Menus" on page 176).

Accessing the menu

Press (Menu) button on the control panel.

Press the arrows until the needed menu item appears and press OK.

If the setting item has sub menus, repeat step 2.

Press OK to save the selection.

Press (Cancel) to return to the ready mode.

2. Menu Overview and Basic Setup

Menu overview

Information Layout Paper Graphic System Setup

Menu Map

Orientation

Copies

Resolution

Date & Time

Auto Continue

Configuration

Demo Page

Supplies Info.

Usage Counter

Account

PCL Font

PS Font

EPSON Font

KSC5843 Font

KSC5895 Font

KSSM Font

Portrait

Landscape

Margin

Common Margin

MP Tray

Emulation Mar.

Duplex

Off

Long Edge

Short Edge

MP Tray

Paper Size

Paper Type

Tray <x>

Paper Size

Paper Type

Paper Source

Tray 1

Tray 2

MP Tray

Auto

Standard

High Resol.

Clear Text

Off

Minimum

Normal

Maximum

Auto CR

Clock Mode

Language

Default Paper

Letter

Power Save

Wakeup Event

Job Timeout

Altitude Adj.

Normal

High 1

High 2

High 3

High 4

Auto Tray Swi.

Paper Substit.

Tray Protect.

SkipBlankPages

Maintenance

CLR Empty Msg.

Supplies Life

Image Mgr.

TonerLow Alert

ImgU.Low Alert

RAM Disk

Toner Save

Eco Settings

Auto Power Off

a. This is used only available when Job Accounting is enabled from the SyncThru™ Web Admin Service. b. This option may not be available depending on your country. c. This option only appears when an optional tray is installed. d. M382xDWonly. e. This option only appears when small amount of toner is left in the cartridge. f. M3325/M3825/M4025 series only.

2. Menu Overview and Basic Setup

Menu overview

Emulation Network

Emulation Type

TCP/IP (IPv4)

Protocol Mgr.

Job Management

Active Job

Setup

DHCP

BOOTP

Static

TCP/IP (IPv6)

IPv6 Protocol

DHCPv6 Config

Ethernet

Ethernet Port

Ethernet Speed

802.1x

Wi-Fi

Wi-Fi On/Off

Wi-Fi Settings

WPS

HTTP

WINS

SNMPv1/v2

UPnP(SSDP)

mDNS

SetIP

SLP

Network Conf.

Clear Setting

Secured Job

Stored Job

Delete

Filing Policy

Change Name

Overwrite

Wi-Fi Direct

Wi-Fi Signal

CLR Wi-Fi Set.

a. This option is available when the optional memory installed or RAM Disk is checked. b. M382xDW only.

2. Menu Overview and Basic Setup

Machine’s basic settings

• For models that do not have the display screen on the control panel, set the machine’s settings by using the Device Settings in Samsung Easy

Printer Manager program

- For Windows and Mac users, you set from Samsung Easy Printer

Manager > (Switch to advanced mode) > Device Settings, see "Device Settings" on page 221.

After installation is complete, you may want to set the machine's default settings.

To change the machine’s default settings, follow these steps:

It may be necessary to press OK to navigate to lower-level menus for some models.

Enter the correct time and date using arrows or numeric keypad (see "Keypad letters and numbers" on page 191).

• Month = 01 to 12

• Day = 01 to 31

• Year = requires four digits

• Hour = 01 to 12

• Minute = 00 to 59

• Clock Mode: You can set your machine to display the current time using either a 12 hours or 24 hours format.

• Power Save: When you are not using the machine for a while, use this feature to save power.

• When you press the power button or start printing, the product will wake

up from the power saving mode.

Select (Menu) button on the control panel.

Press System Setup.

Select the option you want, then press OK.

• Language: Change the language that is displayed on the control panel.

• Date & Time: You can set the time and date. They are printed on reports. If, however, they are not correct, you need to change it for the correct time being.

• When you press any button except power button, the machine wake up

from the power save mode. Press (Menu) > System Setup >

Wakeup Event > On on the control panel.

• Altitude Adj.: Print quality is affected by atmospheric pressure, which atmospheric pressure is determined by the height of the

machine above sea level. Before you set the altitude value, determine the altitude where you are (see "Altitude adjustment" on

page 190).

2. Menu Overview and Basic Setup

Machine’s basic settings

Select the option you want, then press OK.

Press OK to save the selection.

Press (Cancel) to return to ready mode.

Refer to below links to set other settings useful for using the machine.

• See "Setting the paper size and type" on page 44.

• See "Keypad letters and numbers" on page 191.

2. Menu Overview and Basic Setup

Media and tray

This chapter provides information on how to load print media into your machine.

• Using print media that does not meet these specifications may cause problems or require repairs. Such repairs are not covered by Samsung’s warranty or service agreements.

• Make sure not to use the inkjet photo paper with this machine. It could cause damage to the machine.

• Using inflammable print media can cause a fire.

• Use designated print media (see "Print media specifications" on page

103).

• Make sure not to use the inkjet photo paper with this machine. It could cause damage to the machine.

The use of inflammable media or foreign materials left in the printer may

Tray overview

If you do not adjust the guide, it may cause paper registration, image skew, or jamming of the paper.

To change the size, you need to adjust the paper guides.

lead to overheating of the unit and, in rare cases may cause a fire.

1 Tray extension guide 2 Paper length guide 3 Paper width guide

2. Menu Overview and Basic Setup

Media and tray

The duplex unit is preset to Letter/LGL or A4 size, depending on your country. To change the paper size, adjust the guides as shown below.

Paper quantity indicator shows the amount of paper in the tray.

1 Full 2 Empty

Loading paper in the tray

Illustrations on this user’s guide may differ from your machine depending on its options or models. Check your machine type (see "Front view" on page 20).

2. Menu Overview and Basic Setup

Media and tray

Tray 1 / optional tray

Pull out the paper tray.

Squeeze and the paper width guide and paper length lever to locate

them in the correct paper size slot marked at the bottom of the tray to adjust to the size (see "Tray overview" on page 35).

Flex or fan the edge of the paper stack to separate the pages before

loading papers.

After inserting paper into the tray, squeeze the paper width guides and

paper length guide.

2. Menu Overview and Basic Setup

Media and tray

• Do not push the paper width guide too far causing the media to warp.

• If you do not adjust the paper width guide, it may cause paper jams.

When you print a document, set the paper type and size for the tray (see

"Setting the paper size and type" on page 44).

Multi-purpose (or Manual feeder) tray

• Do not use a paper with a leading-edge curl, it may cause a paper jam or the paper can be wrinkled.

The Multi-purpose (or Manual feeder) tray can hold special sizes and types of print material, such as postcards, note cards, and envelopes (see "Print media specifications" on page 103).

Insert the tray back into the machine.

Tips on using the Multi-purpose (or Manual feeder) tray

Illustrations on this user’s guide may differ from your machine depending on its options or models. Check your machine type (see "Front view" on page 20).

• Load only one type, size and weight of print media at a time in the Multipurpose (or Manual feeder) tray.

• To prevent paper jams, do not add paper while printing when there is still paper in the Multi-purpose (or Manual feeder) tray. This also applies to other types of print media.

• Always load the specified print media only to avoid paper jams and print quality problems (see "Print media specifications" on page 103).

• Flatten any curl on postcards, envelopes, and labels before loading them into the Multi-purpose (or Manual feeder) tray.

2. Menu Overview and Basic Setup

Media and tray

Pull out the paper tray for manual feeding.

Press the push-release of Multi-purpose (or Manual feeder) tray to open.

• M332xND/M382xD series

• M382xND/M382xDW/M402xND series

Load the paper.

Squeeze the Multi-purpose (or Manual feeder) tray paper width guides

and adjust them to the width of the paper. Do not force them too much, or the paper will bent resulting in a paper jam or skew.

• When printing the special media, you must follow the loading guideline (See "Printing on special media" on page 40).

• When papers overlap when printing using Multi-purpose (or Manual feeder) tray, open tray 1 and remove overlapping papers then try printing again.

2. Menu Overview and Basic Setup

Media and tray

When you print a document, set the paper type and size for the Multi-

purpose (or Manual feeder) tray (see "Setting the paper size and type" on page 44).

Printing on special media

The table below shows the special media usable in tray.

The paper setting in the machine and driver should match to print without a paper mismatch error.

To change the paper setting set in the machine, from the Samsung Easy Printer

Manager select (Switch to advanced mode) > Device Settings.

Or if your machine supports a display screen, you can set it using the (Menu)

button on the control panel.

To see for paper weights for each sheet, refer to "Print media specifications" on page 103.

Types Tray 1

Plain ●● ●

Thick ●● ●

Thicker ●

Thin ●● ●

Bond ●● ●

Color ●

CardStock ●● ●

Labels ●

Optional tray

Multi-purpose (or

manual feeder) tray

Then, set the paper type from the Printing preferences window > Paper tab > Paper Type (see "Opening printing preferences" on page 47).

• When using special media, we recommend you feed one sheet at a time (see "Print media specifications" on page 103).

• Illustrations on this user’s guide may differ from your machine depending on its options or models. Check your machine type (see "Front view" on page 20).

Transparency ●

Envelope ●

Preprinted ●

Cotton ●

Recycled ●● ●

Archive ●● ●

a. This is feature is availiable when you install and optional tray (see "Variety feature" on page

10).

2. Menu Overview and Basic Setup

Media and tray

(●: Supported, Blank: Not supported)

Envelope

Printing successfully on envelopes depends upon the quality of the envelopes.

To print an envelope, place it as shown in the following figure.

• When selecting envelopes, consider the following factors:

- Weight: should not exceed 90 g/m2 otherwise; jams may occur.

- Construction: should lie flat with less than 6 mm curl and should not contain air.

• Do not use envelopes with clasps, snaps, windows, coated lining, selfadhesive seals, or other synthetic materials.

• Do not use damaged or poorly made envelopes.

• Be sure the seam at both ends of the envelope extends all the way to the corner of the envelope.

1 Acceptable 2 Unacceptable

• Envelopes with a peel-off adhesive strip or with more than one flap that folds over to seal must use adhesives compatible with the machine’s fusing temperature for 0.1 second about 170°C (338 °F). The extra flaps and strips might cause wrinkling, creasing, or jams, and may even damage the fuser.

• For the best print quality, position margins no closer than 15 mm from the edges of the envelope.

• Avoid printing over the area where the envelope’s seams meet.

- Condition: should not be wrinkled, nicked, nor damaged.

- Temperature: should resist the heat and pressure of the machine during operation.

• Use only well-constructed envelopes with sharp and well-creased folds.

• Do not use stamped envelopes.

2. Menu Overview and Basic Setup

Media and tray

Transparency

To avoid damaging the machine, use only transparencies designed for use in laser printers.

• Must withstand the machine’s fusing temperature.

• Place them on a flat surface after removing them from the machine.

• Do not leave unused transparencies in the paper tray for long. Dust and dirt may accumulate on them, resulting in spotty printing.

• To avoid smudging caused by fingerprints, handle them carefully.

• To avoid fading, do not expose printed transparencies to prolonged sunlight.

Labels

To avoid damaging the machine, use only labels designed for use in laser printers.

• When selecting labels, consider the following factors:

- Adhesives: Should be stable at your machine’s fusing temperature about 170°C (338°F).

- Arrangement: Only use labels with no exposed backing between them. Labels can peel off sheets that have spaces between the labels, causing serious jams.

- Curl: Must lie flat with no more than 13 mm of curl in any direction.

• Ensure that transparencies are not wrinkled, curled, or have any torn edges.

• Do not use transparencies that separate from the backing sheet.

• To prevent transparencies from sticking to each other, do not let the printed sheets stack up as they are being printed out.

- Condition: Do not use labels with wrinkles, bubbles, or other indications of separation.

• Make sure that there is no exposed adhesive material between labels. Exposed areas can cause labels to peel off during printing, which can cause paper jams. Exposed adhesive can also cause damage to machine components.

2. Menu Overview and Basic Setup

Media and tray

• Do not run a sheet of labels through the machine more than once. The adhesive backing is designed for only a single pass through the machine.

• Do not use labels that are separating from the backing sheet or are wrinkled, bubbled, or otherwise damaged.

Card stock/ Custom-sized paper

• In the software application, set the margins to at least 6.4 mm (0.25 inches) away from the edges of the material.

Preprinted paper

When loading preprinted paper, the printed side should be facing up with an uncurled edge at the front. If you experience problems with paper feeding, turn the paper around. Note that print quality is not guaranteed.

• Must be printed with heat-resistant ink that will not melt, vaporize, or release hazardous emissions when subjected to the machine’s fusing temperature for 0.1 second (about 170°C (338°F)).

• Preprinted paper ink must be non-flammable and should not adversely affect machine rollers.

• Before you load preprinted paper, verify that the ink on the paper is dry. During the fusing process, wet ink can come off preprinted paper, reducing print quality.

2. Menu Overview and Basic Setup

Media and tray

Glossy Photo

• Recommended media: Glossy paper (Letter) for this machine by HP Brochure Paper (Product: Q6611A) only.

• Recommended media: Glossy paper (A4) for this machine by HP Superior Paper 160 glossy (Product: Q6616A).

Setting the paper size and type

After loading paper in the paper tray, set the paper size and type using the control panel buttons.

The paper setting in the machine and driver should match to print without a paper mismatch error.

To change the paper setting set in the machine, from the Samsung Easy Printer

Select (Menu) button on the control panel.

Press Paper and select the tray you want.

Press Paper Size or Paper Type.

Select the option you want.

Press OK to save the selection.

Press (Cancel) to return to ready mode.

If you want to use special-sized paper such as billing paper, select the Paper tab > Size > Edit... and set Custom Paper Size Settings in the Printing

Preferences (see "Opening printing preferences" on page 47).

Manager select (Switch to advanced mode) > Device Settings.

Or if your machine supports a display screen, you can set it using the (Menu)

button on the control panel.

Then, set the paper type from the Printing preferences window > Paper tab > Paper Type (see "Opening printing preferences" on page 47).

It may be necessary to press OK to navigate to lower-level menus for some models.

2. Menu Overview and Basic Setup

Media and tray

Using the output support

The surface of the output tray may become hot if you print a large number of pages at once. Make sure that you do not touch the surface, and do not allow children near it.

The printed pages stack on the output support, and the output support will help the printed pages to align. Unfold the output support.

• Illustrations on this user’s guide may differ from your machine depending on its options or models. Check your machine type (see "Front view" on page 20).

• If more than 50 pages (one-sided) of Legal paper is stacked in the output tray, paper can be mis-aligned or paper jams can occur. Do not let paper to stack up in the output tray.

• When printing on thick paper, paper may not properly align on the output support. Close the output support or turn the paper over in the tray before printing .

2. Menu Overview and Basic Setup

Basic printing

For special printing features, refer to the Advanced Guide (see "Using advanced print features" on page 193).

Printing

• If you are a Mac, Linux, or Unix operating systems user, refer to the

Advanced Guide (see "Mac printing" on page 202, "Linux printing" on

page 204, or "Unix printing" on page 206).

• For Winodws 8 user, see "Basic printing" on page 225.

The following Printing Preferences window is for Notepad in Windows 7.

Select your machine from the Select Printer list.

Open the document you want to print.

Select Print from the File menu.

The basic print settings including the number of copies and print range

are selected within the Print window.

To take advantage of the advanced printing features, click Properties or Preferences from the Print window (see "Opening printing preferences" on page 47).

To start the print job, click OK or Print in the Print window.

2. Menu Overview and Basic Setup

Basic printing

Canceling a print job

If the print job is waiting in the print queue or print spooler, cancel the job as follows:

• You can access this window by simply double-clicking the machine icon

( ) in the Windows task bar.

• You can also cancel the current job by pressing (Cancel) on the control

panel.

Opening printing preferences

Open the document you want to print.

Select Print from the file menu. The Print window appears.

Select your machine from the Select Printer.

Click Properties or Preferences.

The screenshot may differ depending on model.

• The Printing Preferences window that appears in this user’s guide may differ depending on the machine in use.

• When you select an option in Printing Preferences, you may see a

warning mark or . An mark means you can select that certain

option but it is not recommended, and an mark means you cannot

select that option due to the machine’s setting or environment.

• For Windows 8 user, see "Opening more settings" on page 226.

2. Menu Overview and Basic Setup

Basic printing

•You can apply Eco features to save paper and toner before printing (see "Easy Eco Driver" on page 214).

• You can check the machine’s current status pressing the Printer Status

button (see "Using Samsung Printer Status" on page 222).

Using a favorite setting

The Favorites option, which is visible on each preferences tab except for the Samsung tab, allows you to save the current preferences for future use.

To save a Favorites item, follow these steps:

Change the settings as needed on each tab.

Enter a name for the item in the Favorites input box.

Enter name and description, and then select the desired icon.

Click OK. When you save Favorites, all current driver settings are saved.

To use a saved setting, select it in the Favorites tab. The machine is now set to print according to the settings you have selected.

To delete saved settings, select it in the Favorites tab and click Delete.

Using help

Click the option you want to know on the Printing Preferences window and press F1 on your keyboard.

Click Save.

2. Menu Overview and Basic Setup

Basic printing

Eco printing

The Eco function reduces toner consumption and paper usage. The Eco function allows you to save print resources and lead you to eco-friendly printing.

If you press the Eco button from the control panel, Eco mode is enabled. The default setting of Eco mode is double-sided printing (long edge), multiple pages per side (2-up), skip blank pages, and toner save. Some features may not be available depending on the model.

• Double-sided printing (long edge) feature is only available for duplex models (see "Variety feature" on page 10).

• Depending on the printer driver you use, Skip blank pages may not work properly. If Skip blank pages feature does not work properly, set the feature from the Easy Eco Driver (see "Easy Eco Driver" on page 214).

Select (Menu) > System Setup > Eco Setup on the control panel.

Select the option you want and press OK.

• Default Mode: Select this to turn on or off the eco mode.

- Off: Set the eco mode off.

- On: Set the eco mode on.

If you set the eco mode on with a password from the SyncThru™ Web Service (Settings tab > Machine Settings > System > Eco Settings) or

Samsung Easy Printer Manager (Device Settings > Eco), the On force message appears. You have to enter the password to change the eco mode status.

• Change Temp.: Follow the settings from Syncthru™ Web Service or Samsung Easy Printer Manager. Before you select this item, you

must set the eco function in SyncThru™ Web Service (Settings tab >

Setting Eco mode on the control panel

• For models that do not have the display screen on the control panel, this feature is not applicable.

• It may be necessary to press OK to navigate to lower-level menus for some models.

Machine Settings > System > Eco Settings) or Samsung Easy Printer Manager (Device Settings > Eco).

- Default Eco: The machine is set to Default Eco mode.

- Custom Eco: Change any necessary values.

Press OK to save the selection.

2. Menu Overview and Basic Setup

Basic printing

Setting eco mode on the driver

To take advantage of the advanced printing features, click Properties or Preferences from the Print window (see "Opening printing preferences" on

page 47).

Open the Eco tab to set Eco mode. When you see the eco image ( ), that means the eco mode is currently enabled.

Eco options

• Printer Default: Follows the settings from the machine's control panel.

• None: Disables Eco mode.

• Eco Printing: Enables eco mode. Activate the various Eco items you want to use.

Result simulator

Result Simulator shows the results of reduced emission of carbon dioxide, used

electricity, and the amount of saved paper in accordance with the settings you selected.

• The results are calculated on the basis that the total number of printed paper is one hundred without a blank page when the Eco mode is disabled.

• Refers to the calculation coefficient about CO2, energy, and paper from IEA, the index of Ministry of Internal Affairs and Communication of Japan and www.remanufacturing.org.uk. Each model has a different index.

• The power consumption in printing mode refers to the average printing power consumption of this machine.

• The actual amount displayed is only an estimate as the actual amount may differ depending on the operating system used, computing performance, application software, connection method, media type [thickness], media size, job complexity, etc.

• Password: If the administrator fixed to enable the Eco mode, you have to enter the password to change the status.

Password button: You can set from SyncThru™ Web Service (Settings tab > Machine Settings > System > Eco Settings) or Samsung Easy Printer

Manager (Device Settings > Eco), the password button is activated. To change the print settings, click on this button, enter the password or need to contact the administrator.

2. Menu Overview and Basic Setup

Basic printing

Secure printing

• This feature is not supported for M332xND/M382xD.

• Some menus may not appear on the display depending on options or models. If so, it is not applicable to your machine.

• You might not be able to print a complex document using the RAM disk. Install an optional memory to print a complex document.

When you use a printing device in an office, school or other public place, you can protect your personal documents or confidential information by using the secure printing feature.

Starting secure printing from the SyncThru™ Web

This features may not appear on the display depending on options or models. If so, it is not applicable to your machine.

Printing secure documents from the control panel

Select (Menu) > Job Management > Stored Job on the printer’s

control panel.

Select the document to print.

Enter the password that you set from the printer driver.

Print or delete the document.

Service

Access a web browser, such as Internet Explorer, from Windows.

Enter the machine IP address of your printer (http://xxx.xxx.xxx.xxx) in the address field and press the Enter key or click Go.

Click Login on the upper right of SyncThru™ Web Service website.

Settings > Machine Settings > System > Ram Disk.

Enable Ram Disk.

2. Menu Overview and Basic Setup

3. Maintenance

This chapter provides information about purchasing supplies, accessories and maintenance parts available for your machine.

• Ordering supplies and accessories 53

• Available consumables 54

• Available accessories 56

• Available maintenance parts 57

• Storing the toner cartridge 58

• Redistributing toner 60

• Replacing the toner cartridge 62

• Replacing the imaging unit 65

• Installing accessories 67

• Monitoring the supplies life 71

• Setting the toner/imaging unit low alert 72

• Cleaning the machine 73

• Tips for moving & storing your machine 77

Ordering supplies and accessories

Available accessories may differ from country to country. Contact your sales representatives to obtain the list of available supplies, and maintenance parts (see "Available consumables" on page 54,"Available accessories" on page 56,"Available maintenance parts" on page 57).

To order Samsung-authorized supplies, accessories, and maintenance parts, contact your local Samsung dealer or the retailer where you purchased your machine. You can also visit www.samsung.com/supplies, and then select your country/region to obtain the contact information for service.

3. Maintenance

Available consumables

When supplies reach the end of their life spans, you can order the followings of consumables for your machine:

Type

Average yield

Approx. 3,000 pages • M3320 M3820 M4020 series: MLT-D203S

Approx. 5,000 pages • M3320 M3820 M4020 series: MLT-D203L

Toner cartridge

Approx. 10,000 pages • M3820 M4020 series: MLT-D203E

Approx. 15,000 pages • M4020 series: MLT-D203U

Approx. 30,000 pages

Imaging Unit

(based on 3 average letter/A4 size pages for print job)

a. Declared yield value in accordance with ISO/IEC 19752.

Depending on the options, percentage of image area and job mode used, the toner cartridge’s lifespan may differ.

Part name

• M3325 M3825 M4025 series: MLT-D204S

• M3325 M3825 M4025 series: MLT-D204L

• M3825 M4025 series: MLT-D204E

• M4025 series: MLT-D204U

• M3325 M3825 M4025 series: MLT-R204

When purchasing new toner cartridges or other consumables, these must be purchased in the same country as the machine you are using. Otherwise, new toner cartridges or other consumables will be incompatible with your machine due to different configurations of toner cartridges and other consumables according to the specific country conditions.

3. Maintenance

Available consumables

Samsung does not recommend using non-genuine Samsung toner cartridge such as refilled or remanufactured toner. Samsung cannot guarantee non-genuine Samsung toner cartridge's quality. Service or repair required as a result of using non-genuine Samsung toner cartridges will not be covered under the machine’s warranty.

3. Maintenance

Available accessories

You can purchase and install accessories to enhance your machine’s performance and capacity.

Some features and optional goods may not be available depending on models or countries (see "Features by models" on page 8).

Accessory Function Part name

Memory module

Optional tray

IEEE 1284B parallel

Connector

a. Not available for M332xND/382xD b. Not available for M382xD

c. Plain paper 80 g/m2 (20 lb bond). d. To use

the optional IEEE 1284B parallel connector, plug it to the UBS port and the 5V output port.

Extends your machine’s memory capacity. ML-MEM370: 512 MB

If you are experiencing frequent paper supply problems, you can attach an additional 520c sheet tray.

Allows you to use various interface.

• When installing the printer driver with an IEEE1284B parallel connector, the machine might not be found and after installing the printer driver, only basic printing features are available.

• If you want to check the machine's status or set the settings, connect the machine to computer

• If you use the IEEE 1284B parallel connector, you can not use the USB cable.

with a USB cable or a network.

SL-SCF3805

ML-PAR100

3. Maintenance

Available maintenance parts

To purchase maintenance parts, contact the source where you bought the machine. Replacing maintenance parts can be performed only by an authorized service provider, dealer, or the retailer where you bought the machine. The warranty does not cover the replacement of any maintenance parts once it has reached its “Average yield”.

Maintenance parts are replaced at specific intervals to avoid print quality and paper feed problems resulting from worn parts, see table below. The purpose of which is to maintain your machine in top working condition. The maintenance parts below should be replaced when the life span of each item has been met.

Parts

Tray 1 roller Approx. 90,000 pages

Tray 1 retard roller Approx. 60,000 pages

Tray 2 roller Approx. 200,000 pages

Tray 2 retard roller Approx. 100,000 pages

MP roller Approx. 100,000 pages

MP retard roller Approx. 80,000 pages

Transfer roller Approx. 100,000 pages

Fuser unit Approx. 90,000 pages

a. It will be affected by the operating system used, computing performance, application software, connecting method, media, media size and job complexity.

Average yield

3. Maintenance

Storing the toner cartridge

Toner cartridges contain components that are sensitive to light, temperature and humidity. Samsung suggests users follow these recommendations to ensure optimal performance, highest quality, and longest life from your new Samsung toner cartridge.

Store this cartridge in the same environment in which the printer will be used. This should be in controlled temperature and humidity conditions. The toner cartridge should remain in its original and unopened package until installation – if original packaging is not available, cover the top opening of the cartridge with paper and store in a dark cabinet.

Opening the cartridge package prior to use dramatically shortens its useful shelf and operating life. Do not store on the floor. If the toner cartridge is removed from the printer, follow the instructions below to store the toner cartridge properly.

• Store the cartridge inside the protective bag from the original package.

• Store lying flat (not standing on end) with the same side facing up as if it were installed in the machine.

- An environment with salty air.

Handling instructions

• Do not touch the surface of the photoconductive drum in the cartridge.

• Do not expose the cartridge to unnecessary vibrations or shock.

• Never manually rotate the drum, especially in the reverse direction; this can cause internal damage and toner spillage.

Toner cartridge usage

Samsung Electronics does not recommend or approve the use of non-Samsung brand toner cartridges in your printer including generic, store brand, refilled, or remanufactured toner cartridges.

• Do not store consumables in any of the following conditions:

- Temperature greater than 40°C (104°F).

- Humidity range less than 20% or greater than 80%.

- An environment with extreme changes in humidity or temperature.

- Direct sunlight or room light.

- Dusty places.

- A car for a long period of time.

- An environment where corrosive gases are present.

Samsung’s printer warranty does not cover damage to the machine caused by the use of a refilled, remanufactured, or non-Samsung brand toner cartridges.

3. Maintenance

Storing the toner cartridge

Estimated cartridge life

Estimated cartridge life (the life of the toner cartridge yield) depends on the amount of toner that print jobs require. The actual print yield may vary depending on the print density of the pages you print on, operating environment, percentage of image area, printing interval, media type and/or media size. For example, if you print a lot of graphics, the consumption of the toner is higher and you may need to change the cartridge more often.

3. Maintenance

Redistributing toner

When the toner cartridge is near the end of its life:

• White streaks or light printing occurs and/or density variation side to side.

• The Status LED blinks red. The toner-related message saying that the toner is low may appear on the display.

If this happens, you can temporarily improve print quality by redistributing the remaining toner in the cartridge. In some cases, white streaks or light printing will still occur even after you have redistributed the toner. Replace the toner cartridge (see "Available consumables" on page 54).

Illustrations on this user’s guide may differ from your machine depending on its options or models.

• To prevent damage to the toner cartridge, do not expose it to light for more than a few minutes. Cover it with a piece of paper, if necessary.

• Do not touch the green area of the toner cartridge. Use the handle on the cartridge to avoid touching this area.

• Do not use sharp objects such as a knife or scissors to open the toner cartridge package. They might scratch the drum of the cartridge.

• If toner gets on your clothing, wipe it off with a dry cloth and wash clothing in cold water. Hot water sets toner into fabric.

3. Maintenance

Redistributing toner

M3320/M3820/M4020 series

M3325/M3825/M4025 series

3. Maintenance

Replacing the toner cartridge

A toner cartridge has almost reached its estimated cartridge life:

• The status LED and the toner-related message on the display indicate when the toner cartridge should be replaced.

• The computer’s Samsung Printing Status Program window appears on the computer telling you when the cartridge is empty (see "Using Samsung Printer Status" on page 222).

• Shake the toner cartridge thoroughly, it will increase the initial print quality.

• Illustrations on this user’s guide may differ from your machine depending on its options or models. Check your machine type (see "Front view" on page 20).

• To prevent damage to the toner cartridge, do not expose it to light for more than a few minutes. Cover it with a piece of paper, if necessary.

• Do not touch the green area of the toner cartridge. Use the handle on the cartridge to avoid touching this area.

• Do not use sharp objects such as a knife or scissors to open the toner cartridge package. They might scratch the drum of the cartridge.

• If toner gets on your clothing, wipe it off with a dry cloth and wash clothing in cold water. Hot water sets toner into fabric.

Toner cartridge

When a toner cartridge has reached the end of life, the machine will stop printing.

3. Maintenance

Replacing the toner cartridge

M3320 M3820 M4020 series

3. Maintenance

Replacing the toner cartridge

M3325 M3825 M4025 series

3. Maintenance

Replacing the imaging unit

When a imaging unit has reached the end of life, the machine will stop printing.

• Do not use sharp objects such as a knife or scissors to open the toner cartridge package. They might scratch the drum of the cartridge.

• If toner gets on your clothing, wipe it off with a dry cloth and wash clothing in cold water. Hot water sets toner into fabric.

3. Maintenance

Replacing the imaging unit

Imaging unit

M3325/M3825/M4025 series

3. Maintenance

Installing accessories

Precautions

• Disconnect the power cord

Never remove the control board cover while the power is turned on.

To avoid the possibility of an electrical shock, always disconnect the power cord when installing or removing ANY internal or external accessories.

• Discharge static electricity

The control board and internal accessories (network interface card or memory module) are sensitive to static electricity. Before installing or removing any internal accessories, discharge static electricity from your body by touching something metal, such as the metal back plate on any device plugged into a grounded power source. If you walk around before finishing the installation, repeat this procedure to discharge any static electricity again.

Setting Device Options

When you install the optional devices such as optional tray, memory, etc, this machine automatically detects and sets the optional devices. If you cannot use the optional devices you installed in this driver, you need to set the optional devices in Device Options.

Click the Windows Start menu.

• For Windows 8, from the Charms, select Search > Settings.

For Windows XP/2003, select Printers and Faxes.

• For Windows 2008/Vista, select Control Panel > Hardware and Sound > Printers.

• For Windows 7, select Control Panel > Hardware and Sound > Devices and Printers.

When installing accessories, the battery inside the machine is a service component. Do not change it by yourself. There is a risk of an explosion if battery is replaced by an incorrect type. Dispose used batteries according to the instructions.

• For Windows 8, search for Devices and Printers.

• For Windows Server 2008 R2, select Control Panel > Hardware > Devices and Printers.

Right-click your machine.

For Windows XP/2003/2008/Vista, press Properties.

For Windows 7, Windows 8, and Windows Server 2008 R2, from context menus, select the Printer properties.

3. Maintenance

Installing accessories

If Printer properties item has ▶ mark, you can select other printer drivers connected with selected printer.

Select Device Options.

• Admin Job Accounting: Allows you to associate user and account identification information with each document you print.

- User permission: If you check this option, only users with user

permission can start a print job.

- Group permission: If you check this option, only groups with

group permission can start a print job.

The Properties window may differ depending on the driver or operating system you are using.

If you want to encrypt job accounting password, check Job Accounting Password Encryption.

Select the appropriate option.

Some menus may not appear in the display depending on options or

• Custom Paper Size Settings: You can specify custom paper size.

Click OK until you exit the Properties or Printer properties window.

models. if so, it is not applicable to your machine.

• Tray Options: Select the optional tray you installed. You can select the tray.

• Storage Options: Select the optional memory you installed. If this feature is checked, you can select the Print Mode.

• Printer Configuration: Select the printer language for the print job.

• Administrator Settings: You can select the Printer Status and EMF

Spooling.

3. Maintenance

Installing accessories

Upgrading a memory module

Your machine has a dual in-line memory module (DIMM). Use this memory module slot to install additional memory. We recommend the use of only genuine Samsung DIMM's. You may void your warranty if it is determined that your machine problem is being caused by third party DIMM's.

The order information is provided for optional accessories (see "Available accessories" on page 56).

• After installing the optional memory, you can use the advanced printing features, such as proofing a job and specifying of printing a secure print job in the printer

properties window. You can control the active job queue and file policy in Job Management menu (see "Using optional device features" on page 208).

• Not supported for M332xND/M3825D.

3. Maintenance

Installing accessories

3. Maintenance

Monitoring the supplies life

If you experience frequent paper jams or printing problems, check the number of pages the machine has printed or scanned. Replace the corresponding parts, if necessary.

• For models that do not support the display screen: In ready mode, press and hold (Cancel) button for about 6 seconds, then release. A supplied Information

report prints out.

• It may be necessary to press OK to navigate to lower-level menus for some models.

Select (Menu) > System Setup > Maintenance > Supplies Life on the control panel.

Select the option you want and press OK.

Press (Cancel) to return to ready mode.

3. Maintenance

Setting the toner/imaging unit low alert

If the amount of toner in the cartridge is low, a message or LED informing the user to change the toner cartridge appears. You can set the option for whether or not this message or LED appears.

For models that do not support the display screen on the control panel, you can set the machine’s settings by using the Device Settings in Samsung Easy Printer Manager program.

• For Windows and Mac users, you set from Samsung Easy Printer Manager > (Switch to advanced mode) > Device Settings, see "Device Settings" on

page 221.

Select (Menu) > System Setup > Maintenance > TonerLow Alert or ImgU.Low Alert on the control panel.

Select the option you want.

Press OK to save the selection.

3. Maintenance

Cleaning the machine

If printing quality problems occur or if you use your machine in a dusty environment, you need to clean your machine regularly to keep it in the best printing condition and use your machine longer.

• Cleaning the cabinet of the machine with cleaning materials containing large amounts of alcohol, solvents, or other strong substances can discolor or distort the

cabinet.

• If your machine or the surrounding area is contaminated with toner, we recommend you use a cloth or tissue dampened with water to clean it. If you use a vacuum

cleaner, toner blows in the air and might be harmful to you.

Cleaning the outside

Clean the machine cabinet with a soft, lint-free cloth. Dampen the cloth slightly with water, but be careful not to let any water drip onto or into the machine.

3. Maintenance

Cleaning the machine

Cleaning the inside

During the printing process, paper, toner, and dust particles can accumulate inside the machine. This buildup can cause print quality problems, such as toner specks or smearing. Cleaning the inside of the machine clears and reduces these problems.

• To prevent damage to the toner cartridge, do not expose it to light for more than a few minutes. Cover it with a piece of paper, if necessary.

• Do not touch the green area of the toner cartridge. Use the handle on the cartridge to avoid touching this area.

• Use a dry lint free cloth when cleaning the inside of the machine, be careful not to damage the transfer roller or any other inside parts. Do not use solvents such

as benzene or thinner. Printing quality problems can occur and cause damage to the machine.

• Use a dry lint-free cloth to clean the machine.

• Turn the machine off and unplug the power cord. Wait for the machine to cool down. If your machine has a power switch, turn the power switch off before

cleaning the machine.

• Illustrations on this user’s guide may differ from your machine depending on its options or models. Check your machine type (see "Front view" on page 20).

3. Maintenance

Cleaning the machine

3. Maintenance

Cleaning the machine

Cleaning the pickup roller

• Turn the machine off and unplug the power cord. Wait for the machine to cool down. If your machine has a power switch, turn the power switch off before

cleaning the machine.

• Illustrations on this user’s guide may differ from your machine depending on its options or models. Check your machine type (see "Front view" on page 20).

3. Maintenance

Tips for moving & storing your machine

• When moving the machine, do not tilt or turn it upside down. Otherwise, the inside of the machine may be contaminated by toner, which can cause damage to the machine or reduce print quality.

• When moving the machine, make sure at least two people are holding the machine securely.

3. Maintenance

4. Troubleshooting

This chapter gives helpful information for what to do if you encounter an error.

• Tips for avoiding paper jams 79

• Clearing paper jams 80

• Understanding the status LED 92

• Understanding display messages 95

This chapter gives helpful information for what to do if you encounter an error. If your machine has a display screen, check the message on the display screen first to solve the error.

If you cannot find a solution to your problem in this chapter, refer to the Troubleshooting chapter in the Advanced Guide (see "Troubleshooting" on page 234).

If you cannot find a solution in the User's Guide or the problem persists, call for service.

Tips for avoiding paper jams

By selecting the correct medias, most paper jams can be avoided. To avoid paper jams, refer to the following guidelines:

• Ensure that the adjustable guides are positioned correctly (see "Tray overview" on page 35).

• Do not remove paper from the tray while your machine is printing.

• Flex, fan, and straighten paper before loading.

• Do not use creased, damp, or highly curled paper.

• Do not mix papers in a tray.

• Use only recommended print media (see "Print media specifications" on page 103).

4. Troubleshooting

Clearing paper jams

To avoid tearing the paper, pull the jammed paper out slowly and gently.

In tray 1

Illustrations on this user’s guide may differ from your machine depending on its options or models. Check your machine type (see "Front view" on page 20).

4. Troubleshooting

Clearing paper jams

In optional tray

4. Troubleshooting

Clearing paper jams

If you do not see the paper in this area, stop and go to next step:

4. Troubleshooting

Clearing paper jams

In the manual feeder/multi-purpose tray

M332xND/M382xD series

4. Troubleshooting

Clearing paper jams

M382xND/M382xDW/M402xND series

4. Troubleshooting

Clearing paper jams

Inside the machine

The fuser area is hot. Take care when removing paper from the machine.

4. Troubleshooting

Clearing paper jams

M3320/M3820/M4020 series

4. Troubleshooting

Clearing paper jams

M3325/M3825/M4025 series

4. Troubleshooting

Clearing paper jams

In exit area

The fuser area is hot. Take care when removing paper from the machine.

4. Troubleshooting

Clearing paper jams

If you do not see the paper in this area, stop and go to next step:

4. Troubleshooting

Clearing paper jams

In the duplex unit area

4. Troubleshooting

Clearing paper jams

If you do not see the paper in this area, stop and go to next step:

4. Troubleshooting

Understanding the status LED

The color of the LED indicates the machine's current status.

• Some LEDs may not be available depending on model or country (see "Control panel overview" on page 22).

• To resolve the error, look at the error message and its instructions from the troubleshooting part (see "Understanding display messages" on page 95).

• You also can resolve the error with the guideline from the computers’s Samsung Printing Status program window (see "Using Samsung Printer Status" on page

222).

• If the problem persists, call a service representative.

4. Troubleshooting

Understanding the status LED

LED Status Description

Off The machine is off-line.

Blinking When the backlight blinks, the machine is receiving or printing data.

Green

On • The machine is on-line and can be used.

• A minor error has occurred and the machine is waiting for the error to be cleared. For models that supports display screen on the control panel, check the display message. When the problem is cleared, the machine resumes.

() Status

Red

() WPS

Blue

Blinking

Blinking The machine is attempting to connect to a wireless network.

Off The machine is disconnected from a wireless network.

• Small amount of toner is left in the cartridge. The estimated cartridge life replacement. You may temporarily increase the printing quality by redistributing the toner (see "Redistributing toner" on

page 60).

• A toner cartridge has almost reached its estimated cartridge life "Replacing the toner cartridge" on page 62).

• The cover is opened. Close the cover.

• There is no paper in the tray when receiving or printing data. Load paper in the tray.

• The machine has stopped due to a major error. Check the display message (see "Understanding display messages" on page

95).

• A paper jam has occurred (see "Clearing paper jams" on page 80).

• An imaging unit has almost reached it’s estimated cartridge life

The machine is connected to a wireless network (see "Wireless network setup" on page 145).

of toner is close. Prepare a new cartridge for

. It is recommended to replace the toner cartridge (see

. It is recommended to replace the toner cartridge.

() Power

Blue

On The machine is in power save mode.

Off The machine is in ready mode or machine’s power is off.

4. Troubleshooting

Understanding the status LED

LED Status Description

On Eco mode is on (see "Eco printing" on page 49).

Eco Green

Off Eco mode is off.

a. Estimated cartridge life means the expected or estimated toner cartridge life, which indicates the average capacity of print-outs and is designed pursuant to ISO/IEC 19752. The number of pages

may be affected by operating environment, percentage of image are is on and the printer stops printing.

b. Some LEDs may not be available depending on model or country (see "Control panel overview" on page 22).

c. When the imaging unit has reached its end of life, the machine will stop printing. In this case, you can choose to stop or continue printing from the SyncThru™Web Service (Settings > Machine

Settings > System > Setup > Supplies Management> Imaging Unit Stop) or Samsung Easy Printer Manager (Device Settings > System > Supplies Management > Imaging Unit Stop). Turning off this option and continuing to print may damage the device’s system.

a, printing interval, graphics, media and media size. Some amount of toner may remain in the cartridge even when red LED

4. Troubleshooting

Understanding display messages

Messages appear on the control panel display to indicate the machine’s status or errors. Refer to the tables below to understand the messages’ and their meaning, and correct the problem, if necessary.

• You can resolve the error with the guideline from the computers’s

Printing

page 2

• If a message is not in the table, reboot the power and try the again.

• When you call for service, provide the service representative with the contents

• Some messages may not appear on the display dependin

ptions or models.

• [error number] indicates the error

• [tray type] indicates the tray number.

• [media type] indicates the media type.

• [media size] indicates the media size.

Status program window (see "Using Samsung Printer Status

22).

printing job

If the problem persists, call a service representative.

of display message.

g on the

number.

" on

Message Meaning Suggested solutions

Paper jam

inside of duplex

Paper jam

inside machine

Paper jam in tray1 Paper has jammed in the

Paper jam in tray 2 Paper has jammed in the

Paper jamin MP tray Paper has jammed in the

Paper has jammed during duplex printing. This is applicable only to machines with this feature.

Paper has jammed in inside the machine.

tray.

optional tray.

multi-purpose tray.

Clear the jam (see "In the duplex unit area" on page 90).

Clear the jam (see "Inside the machine" on page 85).

Clear the jam (see "In tray 1" on page 80).

Clear the jam (see "In optional tray" on page

81).

Clear the jam (see "In the manual feeder/ multi-purpose tray" on page 83).

Paper Jam-related messages

Message Meaning Suggested solutions

Paper jam

in exit area

Paper has jammed in the exit area.

Clear the jam (see "In exit area" on page 88).

4. Troubleshooting

Understanding display messages

Toner-related messages

Message Meaning Suggested solutions

Install toner A toner cartridge is not

installed.

A toner cartridge is not being detected

Not removed protective film from toner.

Not Compatible

Toner cartridge

Prepare new cartridge

The indicated toner cartridge is not suitable for your machine. Small amount of toner is left in the indicated cartridge. The estimated cartridge

of toner is close.

life

Reinstall the toner cartridge.

Reinstall the toner cartridge two or three times to confirm it is seated properly. If the problem persists, contact the service representatives. Remove the protective film from the toner cartridge.

Install the corresponding toner cartridge with a Samsung-genuine cartridge (see "Replacing the toner cartridge" on page 62). Prepare a new cartridge for a replacement. You may temporarily increase the printing quality by redistributing the toner (see "Redistributing toner" on page 60).

Message Meaning Suggested solutions

Replace

new cartridge

a. Estimated cartridge life means the expected or estimated toner cartridge life, which indicates

the average capacity of print-outs and is designed pursuant to ISO/IEC 19752 (see "Available consumables" on page 54). The number of pages may be affected by operating environment, percentage Some amount of toner may remain in the cartridge even when replace new cartridge appears and the machine stops printing.

of image area, printing interval, media, percentage of image area, and media size.

Samsung does not recommend using a non-genuine Samsung toner cartridge such as refilled or remanufactured. Samsung cannot guarantee a non-genuine Samsung toner cartridge's quality. Service or repair required as a result of using non-genuine Samsung toner cartridges will not be covered under the machine warranty.

A toner cartridge has reached its estimated

cartridge life

• You can choose Stop or Continue as shown on the control panel. If you select Stop, the printer stops printing. If you select Continue, the printer keeps printing but the printing quality cannot be guaranteed.

• Replace the toner cartridge for the best print quality when this message appears. Using a cartridge beyond this stage can result in printing quality issues (see "Replacing the toner cartridge" on page 62).

4. Troubleshooting

Understanding display messages

Imaging unit-related messages

Message Meaning Suggested solutions

Not Installed

Imaging unit

Not compatible

Imaging unit

Prepare new Image unit

An imaging unit is not installed.

An imaging unit is not being detected

Not remove protective film from toner. The imaging unit is not suitable for your machine.

Small amount of toner is left in the imaging unit. The estimated cartridge life of toner is close.

Reinstall the imaging unit.

Reinstall the imaging unit two or three times to confirm it is seated properly. If the problem persists, contact the service representatives. Remove the protective film from the imaging unit. Install the corresponding cartridge with a Samsung-genuine cartridge (see "Replacing the imaging unit" on page 65). Prepare a new imaging unit for a replacement.

Message Meaning Suggested solutions

Replace new

Image unit

Samsung does not recommend using a non-genuine Samsung cartridge such as refilled or remanufactured. Samsung cannot guarantee a nongenuine Samsung cartridge's quality. Service or repair required as a result of using non-genuine Samsung cartridges will not be covered under the machine warranty.

An imaging unit has reached its estimated cartridge life.

• Replace the imaging unit for the best print quality when this message appears. Using a cartridge beyond this stage can result in printing quality issues (see "Replacing the imaging unit" on page 65).

• If the machine stops printing, replace the imaging unit (see "Replacing the imaging unit" on page 65).

4. Troubleshooting

Understanding display messages

Tray-related messages

Message Meaning Suggested solutions

Paper Empty

in [tray number]

There is no paper in the indicated tray.

Network-related messages

Message Meaning Suggested solutions

Network Problem:

IP Conflict

802.1x

Network Error

The IP address is used elsewhere.

Fail to authenticate. Check the network

Load paper in the tray (see "Loading paper in the tray" on page 36).

Check the IP address or obtain a new IP address.

authentication protocol. If the problem persists, contact your network administrator.

Misc. messages

Message Meaning Suggested solutions

Door Open

Close it

Error [error

number]

Install toner

Error [error

number]

Turn off then on

Error [error

number]

Call for service

Not proper room

temp. Move set

The cover is not securely latched.

The toner cartridge is installed improperly, or the connector is polluted.

The machine unit cannot be controlled.

The machine is in a room with improper room temperature.

Close the cover until it locks into place.

Reinstall the Samsunggenuine toner cartridge two or three times to confirm it is seated properly. If the problem persists, please call for service.

Reboot the power and try the printing job again. If the problem persists, please call for service.

Move the machine to a room with proper room

temperature.

4. Troubleshooting

Understanding display messages

Message Meaning Suggested solutions

Output bin Full

Remove paper

Replace

Fuser Soon

Replace new

Fuser unit

• Replace new Tray1 roller

• Replace new Tray2 roller

The output tray is full. Remove papers from the

output tray, the machine resumes printing. If the problem persists, call for service.

The life of the fuser unit will be expired soon.

The life of the fuser unit will be expired.

The life of the tray pick-up roller will expired soon.

The life of the tray pick-up roller will expired.

Replace the fuser unit with a new one. If the problem persists, please call for service.

Replace the tray pick-up roller with a new one. If the problem persists, please call for service.

4. Troubleshooting

5. Appendix

This chapter provides product specifications and information concerning applicable regulations.

• Specifications 101

• Regulatory information 109

• Copyright 119

Samsung M3325ND User Guide

Specifications and Main Features

Frequently Asked Questions

User Manual

BASIC

1. Introduction

Key benefits

Features by models

Useful to know

About this user’s guide

Conventions

General icons

Safety information

Important safety symbols

Operating environment

Operating method

Installation / Moving

Maintenance / Checking

Supply usage

Machine overview

Components

Front view

Rear view

Control panel overview

M332xND/M382xD

M382xND/M382xDW/M402xND

Turning on the machine

Installing the driver locally

Windows

Reinstalling the driver

Windows

2. Menu Overview and Basic Setup

Menu overview

Accessing the menu

Machine’s basic settings

Media and tray

Tray overview

Loading paper in the tray

Printing on special media

Setting the paper size and type

Using the output support

Basic printing

Printing

Canceling a print job

Opening printing preferences

Using help

Eco printing

Secure printing

3. Maintenance

Ordering supplies and accessories

Available consumables

Available accessories

Available maintenance parts

Storing the toner cartridge

Handling instructions

Toner cartridge usage

Estimated cartridge life

Redistributing toner

M3320/M3820/M4020 series

M3325/M3825/M4025 series

Replacing the toner cartridge

Toner cartridge

Replacing the imaging unit

Imaging unit

Installing accessories

Precautions

Setting Device Options

Upgrading a memory module

Monitoring the supplies life

Setting the toner/imaging unit low alert

Cleaning the machine

Cleaning the outside

Cleaning the inside

Cleaning the pickup roller

Tips for moving & storing your machine

4. Troubleshooting

Tips for avoiding paper jams

Clearing paper jams

In tray 1

In optional tray