Samsung CLX-3160N Troubleshootin

Troubleshooting

Samsung Electronics

Service Manual

7-1

7. Troubleshooting

7.1 Procedure of Checking the Symptoms

Before attempting to repair the printer first obtain a detailed description of the problem from the customer.

Power On

- No Power

- Power Module error

- Main PBA error

- LCD Panel error

Refer to "Solution of Image Problem"

OP Panel

ON?

Ready or

Power save

Indicate

Error Massage

Refer to

Error Massage

Test Print

 END

printing

Quality is

Nomal?

Samsung Electronics

Service Manual

Troubleshooting

7-2

7.2 Solving other problems

The following chart lists some conditions that may occur and the recommended solutions. Follow the suggested solutions until the problem is corrected.

7.2.1 Paper Feeding Problems

Paper is jammed during printing.

Clear the paper jam.

Paper sticks together. Ensure that there is not too much paper in the tray. The tray can hold up to

150 sheets of paper, depending on the thickness of your paper. Make sure that you are using the correct type of paper. Remove paper from the tray and flex or fan the paper. Humid conditions may cause some paper to stick together.

Condition Suggested solutions

Multiple sheets of paper do not feed.

Different types of paper may be stacked in the tray. Load paper of only one type, size, and weight.

If multiple sheets have caused a paper jam, clear the paper jam.

Paper does not feed into the machine.

Remove any obstructions from inside the machine. Paper has not been loaded correctly. Remove paper from the tray and

reload it correctly. There is too much paper in the tray. Remove excess paper from the tray. The paper is too thick. Use only paper that meets the specifications

required by the machine. If an original does not feed into the machine, the ADF rubber pad may

require to be replaced.

The paper keeps jamming.

There is too much paper in the tray. Remove excess paper from the tray. If you are printing on special materials, use the mamual tray.

An incorrect type of paper is being used. Use only paper that meets the specifications required by the machine.

There may be debris inside the machine. Open the front cover and remove the debris.

If an original does not feed into the machine, the ADF rubber pad may require to be replaced.

Transparencies stick together in the paper exit.

Use only transparencies specifically designed for laser printers. Remove each transparency as it exits from the machine.

Envelopes skew or fail to feed correctly.

Ensure that the paper guides are against both sides of the envelopes.

Troubleshooting

Samsung Electronics

Service Manual

7-3

7.2.2 Printing problems

The machine does not print.

The machine does not print. (continued)

The machine is not receiving power.

Condition Possible cause Suggested solutions

Check the power cord connections. Check the power switch and the power source.

The machine is not selected as the default printer.

Select Samsung CLX-3160 Series as your default printer in your Windows.

The connection cable between the computer and the machine is not connected properly.

Disconnect the printer cable and reconnect it.

The connection cable between the computer and the machine is defective.

If possible, attach the cable to another computer that is working properly and print a job. You can also try using a different printer cable.

The port setting is incorrect. Check the Windows printer setting to make sure

that the print job is sent to the correct port. If the computer has more than one port, make sure that the machine is attached to the correct one.

The machine may be configured incorrectly .

Check the printer properties to ensure that all of the print settings are correct.

The printer driver may be incorrectly installed.

The machine is malfunctioning.

Repair the printer software. See the Software Section.

Check the display message on the control panel to see if the machine is indicating a system error.

The machine selects print materials from the wrong paper source.

The paper source selection in the printer properties may be incorrect.

For many software applications, the paper source selection is found under the Paper tab within the printer properties. Select the correct paper source. See the printer driver help screen.

Check the machine for the following:

The front cover is not closed. Close the cover. Paper is jammed. Clear the paper jam. No paper is loaded. Load paper. The toner cartridge is not installed. Install the toner cartridge.

If a system error occurs, contact your service representative.

Samsung Electronics

Service Manual

Troubleshooting

7-4

A print job is extremely slow.

Half the page is blank.

The job may be very complex.

Condition Possible cause Suggested solutions

Reduce the complexity of the page or try adjusting the print quality settings.

If you are using Windows 9x/Me, the Spool Setting may be set incorrectly.

From the Start menu, choose Settings and then Printers. Right-click the Samsung CLX-3160 Series machine icon, choose Properties, click the Details tab, and then choose the Spool Settings button. Select the desired spool setting.

The paper size and the paper size settings do not match.

Ensure that the paper size in the printer driver settings matches the paper in the tray. Or, ensure that the paper size in the printer driver settings matches the paper selection in the software application settings you use.

The page orientation setting may be incorrect.

Change the page orientation in your application. See the printer driver help screen.

The machine prints, but the text is wrong, garbled, or incomplete.

The wrong printer driver was selected.

Check the application's printer selection menu to ensure that your machine is selected.

The software application is malfunctioning.

Try printing a job from another application.

The operating system is malfunctioning.

Exit Windows and reboot the computer. Turn the machine off and then back on again.

The file may have blank pages. Check the file to ensure that it does not contain

blank pages.

Some parts, such as the controller or the board, may be defective.

Contact a service representative.

The printer cable is loose or defective.

Disconnect the printer cable and reconnect. Try a print job that you have already printed successfully. If possible, attach the cable and the machine to another computer and try a print job that you know works. Finally, try a new printer cable.

Pagesprint, but are blank.

The toner cartridge is defective or out of toner.

Redistribute the toner, if necessary. If necessary, replace the toner cartridge.

The illustrations print incorrectly in Adobe Illustrator.

The setting in the software application is wrong.

Select Download as Bit Image in the TrueType Options window of the graphic properties and print the document again.

Troubleshooting

Samsung Electronics

Service Manual

7-5

7.2.3 Print Quality Problems

If the inside of the machine is dirty or paper has been loaded improperly, you may notice a reduction in print quality. See the table below to clear the problem.

Light or faded print

If a vertical white streak or faded area appears on the page:

The toner supply is low. You may be able to temporarily extend the toner cartridge life. If this does not improve the print quality , install a new toner cartridge. The paper may not meet paper specifications; for example, the paper is too moist or too rough. If the entire page is light, the print resolution setting is too low. Adjust the print resolution. See the help screen of the printer driver. A combination of faded or smeared defects may indicate that the toner cartridge needs cleaning. The surface of the LSU part inside the machine may be dirty. Clean the LSU.

Condition Suggested solutions

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T oner specks

The paper may not meet specifications; for example, the paper is too moist or too rough. The transfer roller may be dirty. Clean the inside of your machine. The paper path may need cleaning.

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Dropouts

If faded areas, generally rounded, occur randomly on the page:

A single sheet of paper may be defective. Try reprinting the job. The moisture content of the paper is uneven or the paper has moist spots on its surface. Try a different brand of paper. The paper lot is bad. The manufacturing processes can cause some areas to reject toner. T ry a different kind or brand of paper. If these steps do not correct the problem, contact a service representative.

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Vertical lines

If black vertical streaks appear on the page:

The drum inside the toner cartridge has probably been scratched. Remove the toner cartridge and install a new one.

If white vertical streaks appear on the page:

The surface of the LSU part inside the machine may be dirty. Clean the LSU.

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