North America : service.samsungportal.com
Latin America : latin.samsungportal.com
CIS : cis.samsungportal.com
Europe : europe.samsungportal.com
China : china.samsungportal.com
Asia : asia.samsungportal.com
Mideast & Africa : mea.samsungportal.com
ⓒ
Samsung Electronics Co.,Ltd. August. 2009
Printed in Korea.
VERSION NO. : 1.00 CODE : 0620-N0000E
chapter 1Precautions
1.1 Safety Warning ……………………………………………………1-1
1.2 Caution for safety …………………………………………………1-2
1.3 ESD Precautions …………………………………………………1-5
chapter 2Product Overview
2.1 Product Summary …………………………………………………2-1
2.2 Sepcications ……………………………………………………2-2
2.2.1 General Print Engine …………………………………………2-2
Contents
2.2.2 Controller & S/W ……………………………………………2-3
2.2.3 Paper Handling ………………………………………………2-5
2.2.4 Reliability and service ………………………………………2-7
2.2.5 Environment …………………………………………………2-8
2.2.6 Consumables …………………………………………………2-9
2.2.7 Maintenance parts …………………………………………2-10
2.2.8 Option …………………………………………………………2-10
2.3 Model Comparison Table …………………………………………2-11
2.4 Product Conguration ……………………………………………2-12
2.4.1 Printer external ………………………………………………2-12
2.4.2 Main PBA ……………………………………………………2-16
2.4.3 SMPS Board …………………………………………………2-22
2.4.4 HVPS Board …………………………………………………2-24
2.4.5 Fuser Drive Board …………………………………………2-26
2.4.6 OPE Board …………………………………………………2-27
2.4.7 Feeding Section ……………………………………………2-28
2.4.8 LSU ……………………………………………………………2-29
2.4.9 Fuser Unit ……………………………………………………2-30
2.4.10 PTB(Paper Transfer Belt) Unit ……………………………2-31
2.4.11 Motors ………………………………………………………2-31
2.4.12 Sensors ……………………………………………………2-32
chapter 3Maintenance and Disassembly
3.1 Precautions when replacing parts ………………………………3-1
3.1.1 Precautions when assembling and disassembling ………3-1
3.1.2 Preautions when handling PBA ……………………………3-1
3.1.3 Releasing Plastic Latches …………………………………3-1
3.2 Replacing a Maintenance Parts …………………………………3-2
3.2.1 Fuser Unit ……………………………………………………3-2
3.2.2 Pick up roller …………………………………………………3-3
3.3 General Disassembly ……………………………………………3-4
3.3.1 Cover Unit ……………………………………………………3-4
3.3.2 Front Cover Unit ……………………………………………3-8
Contents
3.3.3 OPE Unit………………………………………………………3-9
3.3.4 HVPS Board …………………………………………………3-10
3.3.5 Main PBA ……………………………………………………3-11
3.3.6 SMPS Board …………………………………………………3-11
3.3.7 Fuser Control Board …………………………………………3-12
3.3.8 LSU ……………………………………………………………3-12
3.3.9 SOLENOID …………………………………………………3-13
3.3.10 Drive-Exit Bracket …………………………………………3-14
3.3.11 Drive-Fuser Bracket ………………………………………3-15
chapter 4Alignment & Troubleshooting
4.1 Alignment and Adjustments ………………………………………4-1
4.1.1 Control Panel …………………………………………………4-1
4.1.2 Understanding The Status LED ……………………………4-2
4.1.3 Menu Overview ………………………………………………4-3
4.1.4 Tech Mode ……………………………………………………4-7
4.1.5 Firmware Upgrade …………………………………………4-16
4.2 Troubleshooting……………………………………………………4-22
4.2.1 Procedure of Checking the Symptoms ……………………4-22
4.2.2 Error Message and Troubleshooting ………………………4-23
4.2.3 Feeding Problems and solutions …………………………4-48
4.2.4 Image Quality Problems and solutions ……………………4-55
4.2.5 Common Problems and solutions …………………………4-62
4.2.6 Network problems and soltutions …………………………4-63
chapter 5System Diagram
5.1 Main PBA (24ppm) Block Diagram ……………………………5-1
5.2 Main PBA (20ppm) Block Diagram ……………………………5-2
5.3 OPE PANEL Block Diagram ……………………………………5-3
5.4 Connection Diagram………………………………………………5-4
Contents
chapter 6Reference Information
6.1 Tools for Troubleshooting ………………………………………6-1
6.2 Acronyms and Abbreviations ……………………………………6-2
6.3 Select a location for the printer …………………………………6-4
6.4 A4 ISO 19752 Standard Pattern …………………………………6-5
attached Parts Catalog
Precautions
1. Precautions
In order to prevent accidents and to prevent damage to the equipment please read the precautions listed
below carefully before servicing the printer and follow them closely.
1.1 Safety Warning
(1) Only to be serviced by appropriately qualied service technician.
High voltages and lasers inside this product are dangerous. This printer should only be serviced by a
qualied service technician.
(2) Use only Samsung replacement parts
There are no user serviceable parts inside the printer. Do not make any unauthorized changes or
additions to the printer, these could cause the printer to malfunction and create electric shock or re haz-
ards.
(3) Laser Safety Statement
The Printer is certied in the U.S. to conform to the requirements of DHHS 21 CFR, chapter 1 Subchapter
J for Class 1(1) laser products, and elsewhere, it is certied as a Class I laser product con-forming to the
requirements of IEC 825. Class I laser products are not considered to be hazardous. The laser system
and printer are designed so there is never any human access to laser radiation above a Class I level
during normal operation, user maintenance, or prescribed service condition.
Warning >> Never operate or service the printer with the protective cover removed from Laser/
Scanner assembly. The reected beam, although invisible, can damage your eyes.
When using this product, these basic safety pre-cautions should always be followed to
reduce risk of re, electric shock, and injury to persons.
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Samsung Electronics
Precautions
Service Manual
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Samsung Electronics
1.2 Caution for safety
1.2.1 Toxic material
This product contains toxic materials that could cause illness if ingested.
(1) If the LCD control panel is damaged it is possible for the liquid inside to leak. This liquid is toxic. Contact
with the skin should be avoided, wash any splashes from eyes or skin immediately and contact your
doctor. If the liquid gets into the mouth or is swallowed see a doctor immediately.
(2) Please keep Drum cartridge and Toner Cartridge away from children. The toner powder contained in the
Drum cartridge and Toner Cartridge may be harmful and if swallowed you should contact a doctor “Material
Safety Data” sheets are available online at www.samsung.com.
1.2.2 Electric Shock and Fire Safety Precautions
Failure to follow the following instructions could cause electric shock or potentially cause a re.
(1) Use only the correct voltage, failure to do so could damage the printer and potentially cause a re or
electric shock.
(2) Use only the power cable supplied with the printer. Use of an incorrectly specied cable could cause the
cable to overheat and potentially cause a re.
(3) Do not overload the power socket, this could lead to overheating of the cables inside the wall and could
lead to a re.
(4) Do not allow water or other liquids to spill into the printer, this can cause electric shock. Do not allow
paper clips, pins or other foreign objects to fall into the printer these could cause a short circuit leading to
an electric shock or re hazard.
(5) Never touch the plugs on either end of the power cable with wet hands, this can cause electric shock.
When servicing the printer remove the power plug from the wall socket.
(6) Use caution when inserting or removing the power connector. The power connector must be inserted
completely, add comma otherwise a poor contact could cause overheating possibly leading to a re.
When removing the power connector grip it rmly and pull, ensure the power switch is turned off rst.
(7) Take care of the power cable. Do not allow it to become twisted, bent sharply round corners or other
wise damaged. Do not place objects on top of the power cable. If the power cable is damaged it could
overheat and cause a re or exposed cables could cause an electric shock. Replace a damaged power
cable immediately, do not reuse or repair the damaged cable. Some chemicals can attack the coating on
the power cable, weakening the cover or exposing cables causing re and shock risks.
(8) Ensure that the power sockets and plugs are not cracked or broken in any way. Any such defects should
be repaired immediately. Take care not to cut or damage the power cable or plugs when moving the
machine.
(9) Use caution during thunder or lightening storms. Samsung recommend that this machine be disconnected
from the power source when such weather conditions are expected. Do not touch the machine or the
power cord if it is still connected to the wall socket in these weather conditions.
(10) Avoid damp or dusty areas, install the printer in a clean well ventilated location. Do not position the
machine near a humidier, or in front of an air conditioner. Damp and dust build up inside the machine
can lead to overheating and cause a re, or cause parts to rust.
(11) Do not position the printer in direct sunlight. This will cause the temperature inside the printer to rise
possibly leading to the printer failing to work properly and in extreme conditions could lead to a re.
(12) Do not insert any metal objects into the machine through the ventilator fan or other part of the casing, it
could make contact with a high voltage conductor inside the machine and cause an electric shock.
Precautions
Service Manual
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Samsung Electronics
1.2.3 Handling Precautions
The following instructions are for your own personal safety, to avoid injury and so as not to damage the
printer
(1) Ensure the printer is installed on a level surface, capable of supporting its weight. Failure to do so could
cause the printer to tip or fall.
(2) The printer contains many rollers, gears and fans. Take great care to ensure that you do not catch your
ngers, hair or clothing in any of these rotating devices.
(3) Do not place any small metal objects, containers of water, chemicals or other liquids close to the printer
which if spilled could get into the machine and cause damage or a shock or re hazard.
(4) Do not install the machine in areas with high dust or moisture levels, beside on open window or close to a
humidier or heater. Damage could be caused to the printer in such areas.
(5) Do not place candles, burning cigarettes, etc on the printer, These could cause a re.
1.2.4 Assembly / Disassembly Precautions
Replace parts carefully, always use Samsung parts. Take care to note the exact location of parts and also
cable routing before dismantling any part of the machine. Ensure all parts and cables are replaced correctly.
Please carry out the following procedures before dismantling the printer or replacing any parts.
(1) Check the contents of the machine memory and make a note of any user settings. These will be erased if
the mainboard or network card is replaced.
(2) Ensure that power is disconnected before servicing or replacing any electrical parts.
(3) Disconnect printer interface cables and power cables.
(4) Only use approved spare parts. Ensure that part number, product name, any voltage, current or
temperature rating are correct.
(5) When removing or re-tting any parts do not use excessive force, especially when tting screws into
plastic.
(6) Take care not to drop any small parts into the machine.
(7) Handling of the OPC Drum
- The OPC Drum can be irreparably damaged if it exposed to light.
Take care not to expose the OPC Drum either to direct sunlight or to uorescent or incandescent
room lighting. Exposure for as little as 5 mins can damage the surface? Photoconductive properties
and will result in print quality degradation. Take extra care when servicing the printer. Remove the
OPC Drum and store it in a black bag or other lightproof container. Take care when working with the
covers(especially the top cover) open as light is admitted to the OPC area and can damage the OPC
Drum.
- Take care not to scratch the green surface of OPC Drum Unit.
If the green surface of the Drum Cartridge is scratched or touched the print quality will be compromised.
Precautions
Service Manual
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Samsung Electronics
1.2.5 Disregarding this warning may cause bodily injury
(1) Be careful with the high temperature part.
The fuser unit works at a high temperature. Use caution when working on the printer. Wait for the fuser to
cool down before disassembly.
(2) Do not put nger or hair into the rotating parts.
When operating a printer, do not put hand or hair into the rotating parts (Paper feeding entrance, motor,
fan, etc.). If do, you can get harm.
(3) When you move the printer
- The equipment weighs approximately 27 Kg (including consumables), therefore pay attention when
handling it.
- Be sure not to hold the movable parts or units (e.g. the control panel, DADF) when transporting the
equipment.
- Be sure to use a dedicated outlet with 110V/220Vpower input.
- The equipment must be grounded for safety.
- Select a suitable place for installation. Avoid excessive heat, high humidity, dust, vibration and direct
sunlight.
- Provide proper ventilation since the equipment emits a slight amount of ozone.
- The equipment shall be installed near the socket outlet and shall be accessible.
- Be sure to x and plug in the power cable securely after the installation so that no one trips over it.
Precautions
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Samsung Electronics
1.3 ESD Precautions
Certain semiconductor devices can be easily damaged by static electricity. Such components are commonly
called “Electrostatically Sensitive (ES) Devices” or ESDs. Examples of typical ESDs are: integrated circuits,
some eld effect transistors, and semiconductor “chip” components.
The techniques outlined below should be followed to help reduce the incidence of component damage
caused by static electricity.
Caution >>Be sure no power is applied to the chassis or circuit, and observe all other safety precautions.
1. Immediately before handling a semiconductor component or semiconductor-equipped assembly, drain
off any electrostatic charge on your body by touching a known earth ground. Alternatively, employ a
commercially available wrist strap device, which should be removed for your personal safety reasons prior
to applying power to the unit under test.
2. After removing an electrical assembly equipped with ESDs, place the assembly on a conductive surface,
such as aluminum or copper foil, or conductive foam, to prevent electrostatic charge buildup in the vicinity
of the assembly.
3. Use only a grounded tip soldering iron to solder or desolder ESDs.
4. Use only an “anti-static” solder removal device. Some solder removal devices not classied as “anti-static”
can generate electrical charges sufcient to damage ESDs.
5. Do not use Freon-propelled chemicals. When sprayed, these can generate electrical charges sufcient to
damage ESDs.
6. Do not remove a replacement ESD from its protective packaging until immediately before installing it. Most
replacement ESDs are packaged with all leads shorted together by conductive foam, aluminum foil, or a
comparable conductive material.
7. Immediately before removing the protective shorting material from the leads of a replacement ESD, touch
the protective material to the chassis or circuit assembly into which the device will be installed.
8. Maintain continuous electrical contact between the ESD and the assembly into which it will be installed,
until completely plugged or soldered into the circuit.
9. Minimize bodily motions when handling unpackaged replacement ESDs. Normal motions, such as
the brushing together of clothing fabric and lifting one’s foot from a carpeted oor, can generate static
electricity sufcient to damage an ESD.
Product spec and feature
2. Product spec and feature
2.1 Product Summary
■ Printing speed
- CLP-620 series : Black/Color 20 ppm (A4)
- CLP-670 series : Black/Color 24 ppm (A4)
■ Resolution : up to 9600x600 dpi effective output
Windows 2000(32/64bit)/
XP(32/64bit)/2003(32/64bit)/
Vista(32/64bit)/2008(32/64bit)
MAC 10.3~10.5 Mac OS X 10.3~10.5
and Universial Mac
TCP/IP Only
RedHat Enterprise Linux WS 4, 5
(32/64bit)
- Fedora Core 2~9 (32/64bit)
- Mandriva 2005, 2006, 2007,
- openSuSE 9.1, 9.2, 9.3, 10.0, 10.1,
- SuSE Linux Enterprise Desktop 9,
- Ubuntu 6.04, 6.10, 7.04, 7.10, 8.04
NetWare 5.x, 6.x
HP-UX, Solaris, SunOS, SCO UNIX
InterfaceParallelN/AN/A
2008(32/64bit)
10.2, 10.3, 11.0 (32bit)
10 (32/64bit)
(32/64bit)
USBUSB 2.0USB 2.0
Hard DiskN/AN/A
NetworkEthernet 10/100 Base TXEthernet 10/100 Base TX
WirelessN/A N/A
User Interface16 x 2 line LCD16 x 2 line LCD
External device
N/AN/A
Interface
Product spec and feature
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Samsung Electronics
2.2.3 Paper Handling
Item CLP-620ND CLP-670N/670ND
Standard Capa.250-sheet Cassette Tray,
100 MP@ 80g/㎡
Max. Capa.850 sheets @ 80g/㎡850 sheets @ 80g/㎡
PrintingMax. Size216 X 356((8.5" x 14") 216 X 356((8.5" x 14")
Min. Size98 x 148 mm (3.86" x 5.83")98 x 148 mm (3.86" x 5.83")
Margin(T/B/L/R)4 mm, 4 mm, 4 mm, 4 mm4 mm, 4 mm, 4 mm, 4 mm
65,000 pages80,0000 pagesMax Monthly Duty
58,000 pages58,000 pages
<30 min.<30 min.
NoneNone
Total page count (color/mono)Total page count (color/mono)System-record
Fuser life
Transfer belt life
Toner Life(CMYK)
Tray roller life
First operation date(Not revealed to
Users)
Configuration Sheet Demo SheetConfiguration Sheet Demo Sheet
This chapter explains main components of this printer.
2.4.1 Printer external
2.4.1.1 Front view
1Output tray
2Output support
3Paper level indicator
4Optional tray[a]
5Tray 1
6Multi-purpose tray
7Multi-purpose tray handle
8Front cover handle
9Front cover
10Control panel
11Paper width guides on a multi-purpose tray
12Toner cartridges
13Paper transfer belt
[a] This is an optional feature.
Product spec and feature
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Samsung Electronics
2.4.1.2 Rear View
1Control board cover
2Power receptacle
3Power-switch
4Handle
5Optional tray2 cable connector
6Network port
7USB port
Product spec and feature
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Samsung Electronics
2.4.1.3 System Layout
No.ItemNo.Item
1LSU 9Exit Roller
2Toner cartridge (K)10OPE Unit
3Toner cartridge (C)11Fuser Unit
4Toner cartridge (M)12PTB Unit (Paper transfer belt)
5Toner cartridge (Y)13Main PBA
6CassetteSMPS PBA
7SCF Unit (Option cassette)FDB (Fuser Drive Board) PBA
8Pick up Roller
Product spec and feature
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Samsung Electronics
2.4.1.4 Paper Path
Cassette Feed
SCF1 Feed
SimplexPass
Duplex Pass
Exit Pass
MP Feed
Cassette Feed
SCF1 Feed
SimplexPass
Duplex Pass
Exit Pass
MP Feed
Cassette Feed
SCF1 Feed
Cassette Feed
SCF1 Feed
SimplexPass
Duplex Pass
Exit Pass
MP Feed
SimplexPassSimplexPass
Duplex Pass
Exit Pass
MP Feed
Duplex PassDuplex Pass
Exit Pass
MP Feed
Exit Pass
MP Feed
Product spec and feature
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Samsung Electronics
2.4.2 Main PBA
The CLP-620/670 series system controller consists of a main controller and a engine controller in one-board.
The main controller uses a ARMS core chip as a main processors, which are dedicated for printing several
internal operating blocks through system programs stored in Flash Memory. The engine controller has an
engine control SoC, which includes motor drivers, PWM drivers, LSU drivers, sensors, high-voltage drivers,
and other driving units for mechanical parts.