Page 1
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Model:
SP3
echnical
B
ulletin
Date:
31-Oct-97
No:
PAGE: 1/1
4
Subject:
From:
Classification:
This bulletin describes the software modifications for the printer controller board.
The new software version has been included in the controller board from October
production.
Category Problem Countermeasure
Scanner Opti on When there is an original in the ADF and no
Scanner Option Whenever the p ower is on, the controller board
Controller Board ROM Modification
QAC Field Information Dept.
Troubleshooting
Mechanical
Paper path
Other ( )
paper on the exposure glass, if the user scans
the original using the flat-bed original mode
from the PC, the controller may hang up.
sometimes performs a SCSI Bus reset.
Part information
Electrical
Transmit/receive
Prepared by:
Action required
Service manual revision
Retrofit information
A.Tokoyama
Modified software
Modified software
Scanner Opti on When scanning using 256 gray scales, 300dpi,
and the maximum scanning area, the controller
cannot scan the image and a time out error
occurs.
New PCL
Printer Driver
(Software 2000)
Important: This modification is required if the scanner option is installed.
Before the scanner option is installed, check the software version of the
controller board.
If it is ver. 2.29 or earlier, replace the controller software.
NOTE:
Controller Board Part Number and Software Version:
Note that the software version used on the production line skipped from ver. 2.27
to 2.30.
Using the new PCL printer driver (by Software
2000), if a different paper tray is selected for
the first page with this printer driver, the first
page cannot be stapled together with the
following pages
Modified software
Modified software
Product Code Controller Board Software Version
A649-00 A6495100Q ver. 2.30
Page 2
T
echnical
RTB Correction
Reissue date:
The items in bold italics have been added.
Model:
SP3
31-Jan-98
B
ulletin
Date:
15-Jan-98
No:
PAGE: 1/1
5
Subject:
From:
Classification:
A controller error was displayed due to a poor connection of the harness between the
controller board and the hard disk.
Problem
LEDs D2, 3, 5, and 6
was displayed on the operation panel.
Cause
Due to a poor connection of the harness between the controller board and the hard disk,
the hard disk test cannot be executed.
Controller Error
QAC Field Information Dept.
Troubleshooti ng
Mechanical
Paper path
Other ( )
or the LED D6
Part information
Electrical
Transmit/receive
on the controller board were lit and a controller error
Prepared by:
Action required
Service manual revision
Retrofit information
E.Fukuyama
Action
1. Check to see if the connector pins on the hard disk or the connector board are
deformed.
If the pins are deformed, fix them if possible. Replace them if they cannot be fixed.
2. Check to see if there is any foreign material on the connector. If so, please remove it.
3. Reset the harness.
When inserting the harness into the connector, enough force should be applied to
ensure that it is completely plugged in.
Page 3
T
r
Model:
SP3
echnical
B
ulletin
Date:
15-Mar-98
No:
PAGE: 1/3
7
Subject:
From:
Classification:
This bulletin describes the revision of the upgrade procedure for the SP3 printer controller
software.
If the SP3 printer controller software must be upgraded in the field, please use the
following procedure. New upgrade program files (SCOPY.BAT, FCOPY.EXE and
TIMER.EXE) will be use to upgrade the new system software.
Please modify the section “Download New System Software” (from page 4-4) of the
technical manual for the Printer/Scanner Controller Options.
Software Upgrade Procedure Revision
QAC Field Information Dept.
Troubleshooting
Mechanical
Paper path
Other ( )
Part information
Electrical
Transmit/receive
Prepared by:
Action required
Service manual revision
Retrofit information
A.Tokoyama
Technical Manual for the Printer /Scanner Controlle
2.3 DOWNLOAD NEW SYSTEM SOFTWARE
Download New System Software is used to update the controller system software from a
personal computer through a parallel cable.
Preparation
• Provide a DOS based computer with a parallel port (LPT1 is used by default)
NOTE:
• Provide a standard parallel cable to connect the computer to the SP3.
• Provide new system software to download from the computer
• Provide the SCOPY programs under one directory (command files and BAT file).
MS-DOS or PC-DOS is required on the PC.
i.e.
C:\SCOPY(directory)\SCOPY.BAT
FCOPY.EXE
TIMER.EXE
All these three files are required to download the system software.
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Model:
SP3
echnical
B
ulletin
Date:
15-Mar-98
No:
2.3.2 HOW TO DOWNLOAD NEW SYSTEM SOFTWARE
PAGE: 2/3
7
NOTE:
1. Check that the parallel cable is properly connected to the downloading computer.
2. Turn on the SP3, then turn on the computer.
3. Copy the new system software file to the computer's hard disk.
4. Check the location of the SCOPY program files (BAT file and EXE files) on the
computer.
5. Check the printer port to which the parallel cable is connected (LPT1).
6. After the DOS prompt appears, change to the directory that contains the SCOPY
program files,
7. On the SP3, enter the Maintenance Menu through the control panel.
Refer to the "How to enter the Maintenance Menu" section.
8. On the SP3, press the "Execute" button in the "Download new system software"
screen. The control panel displays the following message:
"Are you sure you want to Download New System Software?"
If the computer is ready to upload the software, press the "Yes" button.
9. On the computer, type the following at the DOS prompt in the directory where
SCOPY.BAT is.
SCOPY (space)File name(space)
Before doing this, remove all printer/network cables from the SP3.
Example:
c:\SCOPY\SCOPY s201r.img LPT1
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Model:
10. Press the "Enter" key on the computer
Do not press any key or turn off the machine before confirming on the SP3
control panel that the software download was successful (i.e., until the following
message is displayed).
Within approximately 2 minu tes, the displayed message will be changed to the following
message on the SP3 control panel automatically.
"System Flash Download is successful Power machine off and then on to restart."
SP3
The SP3 control panel displays the following message during software
•
downloading.
"Downloading New System Software"
The computer displays the following:
[e.g.]
c:\SCOPY\SCOPY 201r.img
Start to downloading...
Please confirm on control panel if download is completed successfully.
CAUTION
NOTE: Depending on the PC configuration, the time to complete downloading
software may differ.
echnical
B
ulletin
Date:
15-Mar-98
No:
PAGE: 3/3
7
11. After confirming a successful download, turn off and restart the machine.
12. Print out the Print Self Test to check the software version. (Refer to the Checking the
Connections Section.)
NOTE: If the job cannot be completed, it may be necessary to change the LPT
configuration.
Page 6
T
Model:
SP3
echnical
B
ulletin
Date:
15-Mar-98
No:
PAGE: 1/1
8
Subject:
From:
Classification:
This bulletin describes the software modifications for the printer controller board.
The new software version has been included in the controller board from February
production.
Category Problem Countermeasure
Scanner Option When the NIC is installed, if the user scans an
Controller Board Part Number and Software Version:
Controller Software Modification
QAC Field Information Dept.
Troubleshooting
Mechanical
Paper path
Other ( )
original using the grey-scale mode from the
PC, the controller may hang up.
Part information
Electrical
Transmit/receive
Prepared by:
Action required
Service manual revision
Retrofit information
A.Tokoyama
Modified software
Product Code Controller Board Software Version
A649-00 A6495100R ver. 2.31
Page 7
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Model:
NIC Option for SP3
echnical
B
ulletin
Date:
15-Mar-98
No:
PAGE: 1/1
9
Subject:
From:
Classification:
The floppy disk cannot be read
QAC Field Information Dept.
Troubleshooting
Mechanical
Paper path
Other ( )
Part information
Electrical
Transmit/receive
Prepared by:
Action required
Service manual revision
Retrofit information
K.Ugaeri
SYMPTOM
Floppy disk for DOS cannot be read.
CAUSE
Some DOS floppy disks have been copied from the floppy disk for Unix.
SOLUTION
A. Stocked NIC board in the warehouse
Please replace the floppy disks in the carton box.
B. In the field
If you have this problem in the field, please replace the floppy disk.
Regarding the new floppy disk kits, for the replacement please contact the Ricoh sales
∗
company.
Page 8
T
Model:
PS2 OPTION for SP3 (A650-00)
echnical
B
ulletin
Date:
15-Mar-98
No:
PAGE: 1/1
10
Subject:
From:
Classification:
The PS2 OPTION for SP3 (A650-00) has the following two faults.
No recognition & No reprogrammable
QAC Field Information Dept.
Troubleshooting
Mechanical
Paper path
Other ( )
Part information
Electrical
Transmit/receive
Prepared by:
Action required
Service manual revision
Retrofit information
K.Ugaeri
SYMPTOMS
1. At installation, the PS2 board cannot be recognized.
2. New PS software cannot be reprogrammed into the PS2 board, because it is not
possible to erase the programmed software before reprogramming it.
CAUSES
1. The program in some PS2 options was damaged due to noise on the cable between
the PC and the checker in the factory which downloads the software.
2. The PS2 option uses flash ROMs from two vendors (Fujitsu and AMD). The AMD chips
were used for the December production in 1997 and January production in 1998.
These chips cannot be erased before programming new software.
ACTION REQUIRED
A. Stocked PS2 options in the warehouse
Please replace them with new ones and send back the old ones.
B. PS2 options in the field
1.When the PS2 board cannot be recognized after installing it, please replace it with a
new one.
(Note) Before replacing it, please reinstall again and confirm that it can be recognized.
2.Please replace all boards with the lot no. of 7Zxxx and 81xxx with new ones.
The lot no. is shown on the carton or on the label on the board as shown below.
Lot No.
XXX
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