Q-See QC9416, QC824, QC818, QC9116, QC838 Remote Monitoring Guide

Setup Guide for Remote Internet and Smartphone

Monitoring, MyQ-See DDNS, and Email Notification

PC with Windows

Operating System

Apple Macintosh
Computer

iOS

Android

QC SERIES DVR & NVR MODELS

REMOTE
MONITORING
SETUP GUIDE

1

Thank You for Choosing a Q-See Product!

Our products are backed by a 2-year conditional service warranty covering all hardware from
the original date of purchase. We offer free lifetime software and firmware upgrades for your
system online at www.Q-See.com.

Be certain to make the most of your warranty by completing the registration form online. In
addition to warranty and technical support benefits, you’ll receive notifications of product
updates along with free downloadable firmware updates for your NVR or NVR. Register today
at www.Q-See.com!

About this Manual

This manual is written for the QC series of Analog DVRs, AnalogHD DVRs and NVRs. It was
accurate at the time it was completed. However, because of our ongoing effort to constantly
improve our products, along with smartphone and router manufacturers adding and changing
features on their products, it is possible that some functions may change from how they are
described. We encourage you to visit our website at www.Q-see.com to check for the latest
firmware updates and product announcements.

This manual covers the remote access and monitoring of your system over the Internet
via a computer or mobile device. Instructions for setting up, configuringand local control
of your system are contained within the User Manual which is included on the CD that
accompanied your system and which can also be found on www.Q-See.com/support. The
User Manual will be referred to frequently within this Remote Monitoring Guide so it is
recommended that you have that document available as well.

Throughout the manual we have highlighted warnings and other important information that will
assist you in operating your new system in a safe and trouble-free manner. Please take the
time to read and follow all instructions and pay attention to alerts as shown below:

IMPORTANT! Red boxes with this icon indicate warnings. To prevent

possible injury or damage to the product, read all warnings before use.

NOTE! Text in blue boxes with the Information icon offer additional guidance
and explanations about how to make the most out of your system.

DVRs and NVRs

The three types of systems covered in this manual use diffferent technolgies and have different
capabilities, but the operating system is identical as is way you connect them to the Internet.
For the purposes of this manual, the terms “DVR”, “System” and “Recorder” will be used to
refer to both DVRs and NVRs. If a feature is specific to either a DVR or NVR, it will be pointed
out as applying to that type of recorder.

Every effort has been made to make this manual easy to understand and follow. However, if
you should run into any difficulties during any of these operations, we are here for you.

© 2011-14 Q-See. Reproduction in whole or in part without written permission is prohibited.
All rights reserved. This manual and software and hardware described herein, in whole or in
part, may not be reproduced, translated, or reduced to any machine-readable form without

prior written approval.
Trademarks: All brand names and products are trademarks or registered trademarks of their

respective owners.

Q-See is a registered trademark of DPS, Inc.
Disclaimer: The information in this document is subject to change without notice. The

manufacturer makes no representations or warranties, either express or implied, of any kind
with respect to completeness of its contents.

Manufacturer shall not be liable for any damages whatsoever from misuse of this product.

QUESTIONS OR COMMENTS? CONTACT US

24/7 TECHNICAL RESOURCES,
KNOWLEDGE BASE AND MORE

www.Q-See.com/Support

Version 3.0 2/20/14

2 3

TABLE OF CONTENTS

1. REMOTE ACCESS 6

1.1 Connecting Your System to a Network 7

Before you get started 7
Obtaining an IPaddress 7

1.2 Opening Ports 9

Option 1: UPnP 9
Option 2: Opening Ports Using DMZ 10

Option 3: Opening Ports Using DMZ on 2Wire Routers 11
Confirming That Ports are Opened 12

1.3 Static Internal IP (Network) Address 13

1.4 PPPOE 14

1.5 Domain Name System (DNS) 15

1.6 Dynamic Domain Name Service (DDNS) 17

1.7 Resolving Connection Issues 18

Determine the Number of Routers on the Network 18
Setting Up DMZ in Router 2 20

2. ADDITIONAL SETTINGS 21

2.1 Advanced Network Settings 21

Online Users 21
Block/Allow List 22
E-Mail 23
FTP 24

3.3 Pro Surveillance Software (PSS) 49

System Requirements 49
Installing Smart PSS on a PC 49
Installing Smart PSS on a Macintosh 50
Log In 50
Adding A System to PSS 51
Home Page 54
Preview 55
Video Search and Playback 57
Alarms 59
General 61
Device Setup 61
Tour 64
E-Map 65
TV Wall 66
PC-NVR 66

4. MOBILE SURVEILLANCE 67

4.1 iPhone and iPad 67

4.2 Android 74

3. REMOTE MONITORING 26

3.1 Web Service 26

ActiveX for Internet Explorer 26

3.2 Using Web Service 29

Live Viewing 30
Playback 37
Alarm 38
Setup 39
info 46
Logout 46

4 5

REMOTE ACCESS

In order to access your DVR remotely, you must connect it to a router or a modem. Using
a router allows you to connect to your DVR from other computers on your LAN (Local Area
Network) in addition to over the Web. Directly connecting to a modem makes your DVR
available for connection through the Internet only.

If you are using a router and wish to access your DVR from outside your LAN either over the
Internet, or from your mobile device, then that router must be connected to the Internet. The
instructions below will guide you through the process of configuring your DVR for remote
access. Once completed, you will be able to access and control your system using one of
two addresses. You will have a local IP address usable by computers connected to the same
router as your DVR. This address can also be used by wireless devices as long as they are
able to also connect to your router’s WiFi signal. Once you leave the area covered by your
local network, you will need to use a second address to access the DVR. This is the address
which will allow you to connect to your system from anywhere in the world with Internet
access. And, by using Q-See’s free DDNS service, MyQ-See.com (more on this later), you’ll be
able to do so using a conventional web address.

If you are using a router, proceed with Section 1.1. If you are connecting directly to the
Internet via a modem then begin with Section 1.4.

NOTE! The minimum speed on the internet connection is 1Mbps download
and 1Mbps upload for 4 and 8 channels, and 2Mbps download and upload
for 16 channels. You can check the speed of your connection at both ends by

going www.SpeedTest.net from both a computer attached to the same router as the DVR
as well as the remote computer which you will be using.

Startup Wizard and the Remote Monitoring Quick Start Poster

If you were able to connect your computer to your network, and to the Internet, using the
Startup Wizard when you powered up your DVR, you should skip to Section 1.3 Static
Internal IP Address in order to ensure that your network address does not change in the
event of a power outage.

Likewise, if you were able to successfully connect using the Startup Wizard, then the DVR
was able to connect using UPnP, or Universal Plug ‘n Play and your ports have already been
opened. In this case, it is very important to NOT attempt to open your ports as that will cause
communication errors between your DVR and the network, possibly preventing reliable remote
access.

If you were unable to connect to your network, the most likely cause is UPnP being disabled,
or not available on your router. Two alternate connection options are presented for PC users
on the Remote Monitoring Quick Start Poster. They are also presented again in Section 1.2
Opening Ports, along with instructions for Maciintosh users.

CHAPTER 1

1.1 CONNECTING YOUR SYSTEM TO A NETWORK

First and foremost, you will need to physically connect your DVR to a router. This router can
be part of an existing network of computers, or it can be the router/modem supplied by your
Internet Service Provider (ISP) to connect you to the Internet. This connection will be made by
plugging the included Ethernet cable into the port on the back of the DVR marked RJ45. Your
DVR is not designed to be connected wirelessly to a network. It is also recommended that the
router that the DVR is connected to should be connected directly to the Internet rather than
to another router if Internet access is desired as multiple routers can create problems with
connectivity. You will also need to have a computer connected to the same router - at least
temporarily - to make certain settings. If, after following the instructions you are still not able
to access your DVR, please see Section 1.7 Resolving Connection Issues later in this
chapter.

BEFORE YOU GET STARTED

You will need to have:

• Your router’s brand, model number and manual. The manual is also usually available on

your router’s manufacturer’s website.

• The “Manuals and Software” CD that came with your DVR. It contains necessary software

and links to other important programs which are mentioned in this guide.

• Your router’s password (the default password should be in your router’s manual).

OBTAINING AN IP ADDRESS

Each device on a network - both a LAN or the Internet - has a specific IP address. This
address is what allows different devices on the network to communicate with each other. Your
QC-series DVR displays its IP address in the Network window.

STEP 1. Select Main Menu from the

Shortcut Menu.

PICTURE 1-1

STEP 2. Click on the Network Settings

icon in the Main Menu

PICTURE 1-2

6 7

STEP 3. Click on the Network icon in

the Settings Menu.

1.2 OPENING PORTS

To make your DVR accessible from outside of your local network, you have to “forward” ports
85 and 3777 through your router to your DVR’s IP address. The most preferred - and easiest ­method is UPnP. This is the method used by the Startup Wizard and for most users, the DVR
should connect automatically. If not, we offer some other methods which should work for the
majority of users. You will only need to use one of these methods - which are the same if you
are using a Macintosh or Windows PC. If you are unable to connect your DVR to the Internet
using any of these procedures, the likely cause is the presence of multiple routers on your
network. The solution is covered in Section 1.7 Resolving Connection Issues.

STEP 4. Ensure that the box labeled

PICTURE 1-3

“DHCP” is filled.

If it is not, please put a click on the

box so that it is filled in white. Click
on Save and then exit the window.
Reopen the window to see the
updated IP address.

1

2

3

STEP 5. Write down the:

1. DVR’s IP Address

2. Subnet Mask, and

3. Gateway (your Router’s address)

PICTURE 1-4

STEP 6. Exit Menu

You may now proceed to Section 1.2 Opening Ports. However, if you are unable to obtain
an IP address from your router, please proceed to Section 1.3 Static IP.

OPTION 1: UPNP

The QC series of DVRs come configured to take advantage of the latest networking
technology, UPnP or Universal Plug ‘n Play right out of the box. If you have an UPnP-enabled
router, you will only need to plug the DVR into your network and you will then be able to
proceed to the end of this section.

Consult your router’s manual to determine
whether it has UPnP or not. Please note that,
as of this writing, 2Wire brand routers do not
have the UPnP feature. If you do not have a
UPnP-enabled Router, you will have to utilize
another method to forward your ports.

If you wish to ensure that UPnP is turned
on in your DVR, go to the Network window
as described above, select UPnP on the
left and make sure that the Enabled box is
checked. If it is not checked, click on the box
to add the check, then click on Save before
exiting the window. When you reopen the
window, the box should be checked.

IMPORTANT! If you connect your system to your network using UPnP you

should NOT forward your ports as described later in this section as it will
create connectivity problems. You may skip to Confirming that Ports are
Opened.

PICTURE 1-5

8 9

OPTION 2: OPENING PORTS USING DMZ

r

Accessing your router’s DMZ controls:

The exact location of DMZ within the router’s settings vary by manufacturer so please consult
your router’s manual for the location of this feature. The method for accessing your router’s
settings, however, is pretty standard.

NOTE! If you are an AT&T Internet or Uverse customer, you should follow the
instructions laid out in Option 3 as they specifically apply to the brand of router
used by AT&T.

STEP 1. On a computer connected to

the same router as the DVR, open a
web browser and enter the Gateway
(Router’s IP address) into the browser
window’s address bar to access your
router.

STEP 2. Locate the DMZ settings in

your router. Each manufacturer is
different so please consult your
router’s manual for the location of this
setting. Two examples are shown at
right.

STEP 3. Enable DMZ.

STEP 4. Enter the NVR’s IP address.

STEP 5. Click on Apply or Save to

preserve your settings.

Leave your router control panel open as you
will need to obtain DNS information from
your router in Section 1.5 Domain Name
System (DNS). You should now proceed to
the section entitled Confirming that Ports
are Opened.

NOTE! Specific instructions for setting up DMZ in 2Wire, Airport, Dlink,
Linksys, Netgear, and other brand routers can be found at

Browser - Windows Internet Explorer

hp://10.6.196.6

PICTURE 1-6

PICTURE 1-7

PICTURE 1-8

www.Q-See.com/Network

OPTION 3: OPENING PORTS USING DMZ ON 2WIRE ROUTERS

Accessing your router’s DMZ controls:

2Wire brand routers are currently the exclusive router used for AT&T’s Uverse and other
Internet servers. Their configuration protocols are different enough that you should follow
these instructions rather than the generic router instructions in Option 2 if you are an AT&T
customer.

STEP 1. On a computer connected to

the same router as the DVR, open a
web browser and enter the Gateway
(Router’s IP address) into the browser
window’s address bar to access your
router.

STEP 2. Click on the Settings tab and

then Firewall. Once in Firewall,
click on Applications, Pinholes and
DMZ.

STEP 3. In the Select Your Computer

area, locate your DVR’s IP address
and click on it.

STEP 4. Scroll down to select User

Defined.

STEP 5. Click on Add a new user-

defined application.

STEP 6. In the box labeled Application

Profile Name, enter “DVR”, “NVR” or

another appropriate name.

STEP 7. Ensure that TCP is selected.

STEP 8. Enter 85 in the From and To

boxes for Port (or Range).

STEP 9. Leave the next two boxes blank

to use the default settings.

STEP 10. Click on Add to List. Your

router will require you to log in to
accept the settings. If you have not
created your own password for your
router, it is the 10-digit System Key
printed on the label on your router
between the square brackets “[ ]”.

STEP 11. Once your settings have been confirmed, repeat Steps 8-10, this time

entering 37777 for the From and To ports.

STEP 12. Click on Back and then select the name you entered in Step 6 from the list of

Applications. Clicking on Add and then Save.

Leave your router control panel open as you will need to obtain DNS information from your
router in Section 1.5 Domain Name System (DNS).

Browser - Windows Internet Explore

hp://10.6.196.6

PICTURE 1-9

2

3

4

5

6

PICTURE 1-10

7-8

10

10 11

CONFIRMING THAT PORTS ARE OPENED

Page Safety Tools

This page will serve as a free utility for remotely verifying a port is open or closed. It will
be useful for users who wish to check to see if a server or ISP is blocking certain ports.

To confirm that your ports have been forwarded successfully, go to www.canyouseeme.org
using a computer connected to the same router as the DVR.

STEP 1. Enter “85” into the box labeled

“What Port?”

STEP 2. Click on the Check button.

STEP 3. You should see a green

“Success” message. If not, return to
the DVR’s Network window and, in
the Network tab, change port 85 to
81 or 83 and click Apply to save your
changes before checking using that
new number on CanYouSeeMe.

Browser - Windows Internet Explorer

hp://canyouseeme.org/

Open Port Check Tool

CanYouSeeMe.org - Open Port Check Tool

Your IP: 81.919.622.24
What Port?

Check

Success: I can see your service on

81.919.622.24 on port (85)

Your ISP is not blocking port 85

1.3 STATIC INTERNAL IP (NETWORK) ADDRESS

Most routers assign connected devices a random IP address that is not currently in use by
another device on your internal network. With the exception of 2Wire brand routers, when
a router or networked device reboots due to a power loss or other issue, the addresses will
change and the port forwarding configuration will no longer work. For that reason, unless
you have a 2Wire router, we recommend changing your NVR’s network setting to a fixed,
or “static” IP address which will not change.

STEP 1. Return to the Network Menu.

STEP 2. Select TCP/IP on the left.

STEP 3. Uncheck the box marked DHCP.

STEP 4. Click Save.

Proceed to Section 1.5 Domain Name System (DNS) without closing the window.

STEP 4. Repeat for port 3777. If there is

PICTURE 1-11

a problem with port 37777, then try
37000 in the same manner as above.

This website will also display your Public IP address near the top of the page above the box
where you entered your port number. This is the number which you will use to access the NVR
using a web browser or your mobile device from outside of your local network (away from the
building in which your DVR is located).

NOTE! If you are successful after changing from port 85, then you will need
to add that to the IP address when accessing the DVR via the Internet. If,
for example, you changed to port 81 from 85, the address would now read

64.245.112.90:81

PICTURE 1-12

12 13

1.4 PPPOE

Page Safety Tools

ADVANCED

All of your Internet and network connecon details are displayed on this page.

If you are going to attach the DVR directly to a DSL or cable modem instead of to a router
then select the PPPOE option in the Network options. Before you proceed, you will need to
contact your ISP to obtain your User Name and Password. You will not have to worry about
Static IP (previous section).

STEP 1. Select the PPOE option on

the left of the Network Settings
window.

PICTURE 1-13

STEP 2. Click Enable

STEP 3. Input the User Name and

Password provided by your ISP into
their respective fields.

STEP 4. Click OK to save your settings.

Click on Save in the Netwok window
before closing that window.

PICTURE 1-14

1.5 DOMAIN NAME SYSTEM (DNS)

MACINTOSH AND PC USERS

Once you have completed the above sections, you are able to operate your DVR remotely.
The sections below allow you to take advantage of additional features including the ability to
access your DVR using a conventional domain name and having your system send out e-mail
alerts. To access these functions, you will have to access your router to obtain your DNS
(Domain Name System) number.

STEP 1. Return to your router’s control

window.

If you did not have to open your

router in a previous step, simply open
a new browser window and enter
the Gateway address (covered in
Section 1.1)

STEP 2. Locate your router’s status

window (may also be named
“Information” or “Info”, it will list the
DNS number. You will only need to
use the primary set of numbers ­write it down for later use.

STEP 3. In the DVR’s Network window,

enter the DNS number in the area
marked Preferred DNS. You do not
need to have an alternate server.

STEP 4. Click Save to save your

settings.

Browser - Windows Internet Explorer

hp://81.919.622.24

Router

DEVICE INFO

LOGS

STATISTICS

INTERNET SESSIONS

ROUTING

WIRELESS

SETTINGS

DEVICE INFORMATION

WAN

Secondary DNS Server :

PICTURE 1-15

MAC Address :

IP Address :

Subnet Mask :

Default Gateway :

Primary DNS Server :

Advanced DNS :

STATUS

00:24:01:77:f9:00

81.919.622.249

255.255.255.0

81.919.622.24

10.6.196.6

(null)
Disabled

STEP 5. Restart your DVR and return

to the PPOE window. Your NVR will

PICTURE 1-16

have automatically connected to the
Internet and you can use the number
in the IP address field to remotely
access the DVR.

14 15

MACINTOSH COMPUTERS

In addition to retrieving the DNS info from the router, Macintosh users can get it from the
computer’s Network window.

STEP 1. Click on the System

Preferences icon at the bottom of

the Macintosh’s screen.

PICTURE 1-17

STEP 2. Click on the Network icon.

PICTURE 1-18

1.6 DYNAMIC DOMAIN NAME SERVICE (DDNS)

This is an optional step which allows you to take advantage of Dynamic Domain Name
Service, or DDNS. Not to be confused with DNS above, DDNS allows you to enter a
conventional web address when remotely logging into your DVR from outside of your network.
It also allows you to avoid having to repeat Sections 1.3 and 1.5 when/if your ISP reassigns
IP addresses. Q-See offers DDNS service for free at www.MyQ-See.com and your DVR is
configured to accept account information from that site.

STEP 1. Open a browser window and go

to www.MyQ-See.com

STEP 2. Register with the website and

follow the instructions for creating
a domain name. The website will
display your pubic IP address and
your domain name which will look like
this: http://example.myq-See.com

STEP 3. In your DVR, open the Network

window.

STEP 4. Select DDNS from the list on

the left.

STEP 5. Check the Enable box.

NEW USER REGISTRATION

EMAIL ADDRESS

PASSWORD

PASSWORD
CONFIRM

FIRST NAME

LAST NAME

SECURITY
QUESTION..

ANSWER

CONFRIM
YOU’RE HUMAN

PICTURE 1-20

My first phone number

New Captcha

Enter the text you see above

Submit

Reset

Submit

Reset

STEP 3. Make sure that your network

connection is highlighted in the list of
connections to the right of the main

– including the user name and
password that you used when
creating your domain name .

5

part of the Network window and

STEP 6. Enter your account information

that its status reads “Connected.”

The DNS server information will be

shown. Write this down for use in the
next section.

STEP 7. Click the OK button to preserve

your settings.

4

PICTURE 1-21

PICTURE 1-19

6

PICTURE 1-22

16 17

1.7 RESOLVING CONNECTION ISSUES

There are several hardware-related situations which can prevent the NVR’s port from being
properly forwarded. The presence of multiple routers or the routers not featuring UPnP or
DMZ are the two most common issues.

DETERMINE THE NUMBER OF ROUTERS ON THE NETWORK

If there is more than one router between the NVR and the Internet it will block communication
to and from your system. To find out the number of routers on your network, you will need to

download a FREE router detection program.

STEP 1. Go to http://www.pcwintech.

com/shanes-toolbox

STEP 2. Click on Detect Multiple

Routers to begin the download.

STEP 5. Click on CHECK NOW to

detect how many Routers are in the
network.

PICTURE 1-25

STEP 6. If there is only one router detected, and you are using UPnP, then you will need

to turn off that setting and attempt to connect using DMZ as described in Section

1.2 Opening Ports.

If you are using DMZ, check to make sure that the UPnP option is turned off.

STEP 3. Unzip the application to install it.

STEP 4. Click on the detect_routers

application to run it.

PICTURE 1-23

PICTURE 1-24

If Multiple Routers are Detected

If there are multiple routers, you will see a
display similar to Picture 1-26.

If so, it may be preferable to connect your
DVR and computer to the router that
connects directly to the Internet. However,
this is not always possible depending upon
your particular situation.

PICTURE 1-26

In this case, you will need to proceed with the next section and set up DMZ in the second
router to allow communications to pass through it from the first. If only one router is detected
you will need to consult your router’s manual.

18 19

SETTING UP DMZ IN ROUTER 2

STEP 1. Login into Router 1 by putting

the IP of Router 1 into the Internet
Explorer browser, as in the example
shown in Picture 1-25 where the IP
address of Router 1 is 192.168.0.1

STEP 2. Find the status page on the

router settings that shows the WAN/
Internet IP address and write it down
this WAN IP address.

STEP 3. Log into the Router 2 by putting

the IP of Router 2 into the Internet
Explorer browser, as in example
shown in Picture 1-26 where the IP
address of Router 2 is 192.168.1.1

STEP 4. Find the DMZ page in the

router settings.

STEP 5. Enter the WAN IP for Router 1

into the DMZ page and enable DMZ.

NOTE! If you do not have a DMZ setting in the router, check to see if there
is a Bridge setting. If so, then use the Bridge setting instead of DMZ.

STEP 6. Save your changes.

You have forwarded the ports on the router to which the DVR is connected, to the IP address
of the DVR, and set the primary router to pass the connection to this router.

PICTURE 1-26

ADDITIONAL SETTINGS

CHAPTER 2

2.1 ADVANCED NETWORK SETTINGS

Now that you’ve successfully connnected your NVR to your network and to the Internet, there
are additional features which you can take advantage of. These settings allow your DVR to
send out e-mail alerts as well as post images and records to an FTP site. In addition, you can
see which users are online, limit online access and more.

ONLINE USERS

A list of users accessing the DVR from over
the network or through the Internet is shown
in Online Users menu which itself is found in
the Network Info menu.

PICTURE 2-1

The user’s name as well as the IP address
used to access the NVR is displayed.

If you have proper system management rights
(Configured in Account, See Section 4.5
in the User’s Manual for full instructions),
you can disconnect or block a user. The
maximum time a user can be disconnected is
18 hours (65,535 seconds).

PICTURE 2-2

2120

BLOCK/ALLOW LIST

You can also improve security by controlling remote access to your DVR using the IP Filter. If
you Enable Trusted Sites, ONLY those on the trusted list will be allowed to log into the NVR
from those locations, regardless of having correct user name and password. If Blocked Sites
is enabled then no users from those IP addresses may log in. Up to 64 addresses may be
entered.

Trusted Users

STEP 1. Select Block/Allow from the list

on the left of the Network Settings
menu.

STEP 2. Check the Enable box.

STEP 3. Choose Trusted Sites.

E-MAIL

Several DVR functions allow you to send out e-mail alerts when specific events occur.
Configuring this feature lets you set the DVR up to send out alerts via e-mail to a single
recipient. You may need to contact your e-mail provider or IT department for some required
information.

• You can add two more recipient emails using the Web Client software as shown in the

Secton 3.2.

NOTE! Depending upon your settings, the system can generate a lot of e-mail
alerts. For that reason, we recommend setting up a dedicated e-mail address
specifically for the system to send alert notices. If you do not have your own
e-mail system (such as a corporate mail server) you should consider using a
free e-mail provider. However, because many free e-mail services allow only a

limited amount of e-mail traffic we specifically recommend using Google’s Gmail service with
its higher limit. Similarly, you will want the alert e-mails to go to a different account than the
one sending them. This will ease your management of these alerts.

PICTURE 2-3

STEP 4. Click Add.

STEP 5. Enter the trusted IP addresses

into the field at the top of the window
and click Add.

Repeat for additional addresses and then
select OK to save your list.

• If you want to block all users from an IP

address, then select IP Section from the
pulldown and enter the first two blocks of
numbers for that IP address.

PICTURE 2-4

Blocked Users

This is set up the same way as Trusted Users. You only need to create one list or the other.

SMTP Server – smtp.(example).com

Port – This is the port your mail provider uses

User Name and Password – These are for

the sending e-mail address and were
set up when you created the e-mail
account.

Receiver – This is the recipient e-mail

account.

Sender – Example: QC DVR

Subject – This is the subject line of e-mails

generated by this DVR.

Attachment – This allows the e-mail to

include one or more snapshots as
attachments

Encryption – The system supports SSL and

TSL encryption.

PICTURE 2-5

22 23