Q-See Presidio Quick Start Manual

QUICK START GUIDE

IP Camera & NVR Bundle

ENGLISH

2

WelcomeTable of Contents

Congratulations on your latest purchase and welcome
to the Q-See family. This packet includes everything
you will need to help get your smart security system
up and running. We are excited to have you on board
and thank you for choosing Q-See!

Sincerely,

Priti Sharma

President

Connect with us on social media.

Welcome

What’s Included .............................................................3

Understanding Your NVR ..............................................4

Get Connected

Registration ...................................................................5

Connect Your Cameras .................................................5

Connect Your NVR .........................................................6

Powering Up the NVR & Cameras ................................8

Startup Wizard ...............................................................9

Setting Up the Presidio Mobile App ............................12

Get the Most Out of Your Q-See System

Tips on Camera Placement .........................................16

Troubleshooting ...........................................................18

Warranty and Support .................................................19

Regulatory Information ................................................19

3

What’s Included

NVR

Mouse

Your system will include one of the options below

Not included with

every system

Number of cameras included vary by system

Actual NVR will vary by system

Products shown in this section may vary by system

100 feet of Network cable per IP camera

HDMI Cable Network (Ethernet)

Cable

SATA Cable

A B

NVR Cables

Power SupplyCameras Camera Network Cables

4

Understanding Your NVR: Rear Panel

NOTE: Connections on the back of your system may vary based on your model.

IMPORTANT: Go through all of the steps to setup and test your system before mounting any cameras or hardware. Always visit
www.q-see.com/support to find the most recent guides and up-to-date support for your Q-See products.

VGA MONITOR

VGA 19”

+

NETWORK

USB

CAMERA POE

POWER SUPPLY

HD DISPLAY

HDTV

EXTERNAL

MICROPHONE

EXTERNAL

SPEAKER

ALARM

5

Get Connected

Step 2: Connect Your Cameras

2A. Plug the camera network cable into the camera

by connecting the Ethernet cable into the camera
network port. You should hear a clicking sound as
you connect to the port.

2B. Move the white weather-proof housing up and twist

to secure the cover over the port. Tighten the base
of the cover to complete the weather-proof seal.

Step 1: Registration

Before installing, please register your device on the
Q-See Support Portal at www.Q-See.com/register to
receive critical updates and support for your system.
Registering will also help us to assist you with any
technical or warranty issues if ever necessary.

Please be sure to keep a record of your model
number(s) and to save this guide, as you will need
this information if you are ever in need of technical
or warranty support.

NOTE: Your username and password used to register your device are

not the same as those you use to log in to your system. Please write
down your username, password, and model number(s) in the spaces
provided below:

Username:

Password:

Model #:

6

2C. Plug the other end of the camera cable into an

available PoE port on the back of your NVR. Again,
you will hear a clicking noise when cables are
inserted correctly. Repeat steps 2A through 2C for
each camera.

Step 3: Connect NVR to Display

There are two options to connect the NVR to a display.

Option A: HDMI

1. Plug the included HDMI cable into the NVR’s HDMI

port.

2. Connect the other end of the HDMI cable to the
monitor or TV.

3. Plug the monitor or TV into a surge protector.

7

Option B: VGA Monitor

1. Plug a VGA cable (not included) into the NVR’s

VGA port. VGA might not support full high definition
output.

2. Connect the other end of the VGA cable to the
monitor. A 19” monitor or larger with 1280 x 1024
resolution is highly recommended.

3. Plug the monitor into a surge protector.

Step 4: Connect Mouse

Plug the included mouse into the USB port on the
back of the NVR. If your model has two USB ports on
the back, either one will work.

19” Monitor

or Larger

8

5B. Connect the other end of the cable to an open port

on your router (not included). You will hear a click
when the cable is properly connected.

Step 5: Connect to the Router

5A. Plug the included Network (Ethernet) cable into the

Network (LAN) port on the back of the NVR.

Step 6: Powering Up the NVR & Cameras

6A. Plug the NVR power supply cable into the power

port on the back of the NVR. Your power port and
power cable may look different than pictured here.

6B. Plug the NVR power supply cable or power adapter

into a surge protector (not included).

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6C. Turn on the NVR’s power switch (if present). The NVR

may beep as it powers up. The Startup Wizard will
appear on-screen after a few minutes.

NOTE: The camera will make a faint clicking sound when the
power is activated. The cameras will take about one minute
after powering on to begin displaying on the monitor.

DISPLAY COMPATIBILITY: While the system boots, the
Q-See logo will appear. The screen may then go blank for up
to 15 seconds. If the screen doesn’t reappear there may be
an issue. This NVR requires a display capable of supporting
1280 x 720 or higher.

Step 7: Startup Wizard

7A. The Startup Wizard will appear the first time you

boot your Q-See Presidio system. Select your

Language. Click OK.

IMPORTANT: An internet connection and a mobile device
(Android or iOS) will be required to complete the setup process.

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7B. Q-See recommends you change the password on

your system from the default (if the password has
already been changed, enter the current Admin
Password and proceed). Enter the Default Admin

Password 123456 and check the Change Password

check box. Enter the new Password and Confirm
below. Click Next.

7C. Set your Time Zone and adjust the Date and Time.

Click Next.

Please write down your new password and keep this
guide. If you forget your NVR password you will need
to contact technical support:

Password:

11

7D. Your Local IP Address will be displayed for your

reference. Click Next.

7E. Download the free Q-See Presidio

app for your mobile device from
the app store, available for Android
and iOS. Launch the Presidio app
and follow the steps in the next
section. Do not close this screen
until you have setup your mobile
device. You will eventually need to

scan the QR Code from the wizard

with your mobile device to add
your NVR to the app.

Continue on to the next step in this guide to complete
mobile setup, then click OK to exit the wizard.

12

NOTE: If you have already created a Q-See Presidio account
skip ahead in this section to Step 8I on page 14.

8B. Q-See Presidio will prompt you to add a device.

Select Add.

8C. Select Login.

Step 8: Setting Up the Presidio Mobile App

8A. Ensure that your

mobile device
is connected to
the SAME Wi-Fi
connection as your
NVR. Launch the
Q-See Presidio app.

For the most up to date instructions, go to:

http://bit.ly/presidioapp

13

8D. Select Sign Up.

8E. Enter your Email Address. Select Verify. An email

will be sent to you containing a verification code.

8F. Go to your email inbox. Open the Verification Code

email and note the code.

8G. Go back to the Q-See Presidio app. Enter the

Verification Code. Select Next.

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8I. Enter your Q-See Presidio Username and

Password. The Username is also the email address

used to create the account. Select Login.

8H. Enter the Password you wish to use for your Q-See

Presidio Account. Review, and Agree to the Q-See
Presidio Terms. Select Sign Up.

8J. A message will appear to add a device. Select Add.

15

8K. Select

Scan.

8L. Scan the QR Code

shown on your
NVR screen. The
QR Code can also
be found by going
to Main Menu >

System > Network
> Q-See Cloud

8M. Enter a Name for your

system. Select Start

Live View.

8N. The Live View of your

cameras will appear.
Your system is now
configured. Go to
www.Q-See.com/support
for more info on features.

16

Get the Most Out of Your Q-See Cameras

Distance From Viewing/Recording Device

Walls & floors will affect signal strength, especially con­crete.

Mounting Surface Thickness

Mount your camera on a wall that is at least 2.5" thick.

Avoid direct exposure to weather

Mount your camera under an eave or awning if possible.

Follow these tips to maximize the life and performance of your cameras.

Camera Distance from NVR

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Legal Considerations

Always check state and local laws before installing
cameras. (2011 NEC 820.44)

Light levels should be approximately the same
between camera and target area

Consistent lighting conditions will provide optimal
camera performance.

Do not place near high-voltage wires or other
sources of electrical interference

Do not place camera behind a window

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2. Keep the lens blocked for 10 seconds. You should
see a faint red glow from the infrared LEDs. This
indicates that your camera has power and is working
properly.

If you still do not have a video signal from the camera,
ensure that the camera network cable is properly
connected to both the camera and the NVR as shown in
Step 2 on page 5.

Other Tests

• Connect the camera to a cable that has a working
camera attached. If the camera works, the cable
may need to be replaced. Please contact technical
support or you can visit www.q-see.com/support
for more info.

• Connect the cable to a different channel on the NVR.
If you see video, then the culprit is a bad channel
input and the NVR may need to be replaced.

Troubleshooting

Testing for Power and Night Vision

After you connect your camera to the NVR and power,
if you do not see a video image on screen and your
NVR does not display a “video loss” message, you
should test your camera to ensure it is properly
connected.

1. With your camera(s) still connected to power, cover
the lens end of your camera with your hand or an
object to completely block it.

Advanced troubleshooting and information is
all available on our website at:

www.q-see.com/support

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Regulatory Information

The regulatory information herein might vary according to the model you purchased. Some information is
only applicable for the country or region where the product is sold.

FCC Information

CAUTION: Changes or modifications not expressly approved by the party responsible for the compliance
could void the user’s authority to operate the equipment.

FCC Conditions:

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and
(2) This device must accept any interference received, including interference that may cause undesired
operation.

FCC Compliance:

This equipment has been tested and found to comply with the limits or a digital device, pursuant to part
15 of the FCC Rules. This equipment generates, uses, and can radiate radio frequency energy and, if
not installed and used in accordance with the instructions, may cause harmful interference to the radio
communication.

For a class A device, these limits are designed to provide reasonable protection against harmful interfer­ence in a residential area is likely to cause harmful interference in which case the user will be required to
correct the interference at his own expense.
For class B device, these limits are designed to provide reasonable protection against harmful interference
in a residential installation. However, there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or television reception, which can
be determined by turning the equipment off and on, the user is encouraged to try to correct the interfer­ence by one or more of the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
Consult the dealer or an experience radio/TV technician for help.

SDOC Statement: www.Q-See.com/notices

Privacy Protection Notice

As the device user or data controller, you might collect personal data of others such as face, fingerprints,
car plate number, email address, phone number, GPS and so on. You need to be in compliance with the
local privacy protection laws and regulations to protect the legitimate rights and interests of other people
by implementing measures including but not limited to: providing clear and visible identification to inform
data subject the existence of surveillance area and providing related contact.

Warranty & Support

Q-See is always here to answer your questions and
take your valued suggestions. Please visit us at
www.q-see.com/support for 24/7 support and access
to our Support Portal.

DISCLAIMER: Although Q-See has made every effort to ensure that the infor­mation in this guide was correct at the time of printing, Q-See does not assume
any liability to any party for any loss, damage, or disruption caused by any
errors, omissions, or typos that may occur.

24/7 Online Support Portal & Knowledge Base

www.Q-See.com/support

Rev. 9/27/18, Presidio Series NVR’s: H16CN1.1, K8CN1.1

Firmware Updates

How–To’s

Manuals and Guides

Repairs and Returns

Software

Support Videos

GPRI-E-V1

ADDITIONAL SUPPORT

24/7 ONLINE & EMAIL SUPPORT

Phone Support

Mon-Fri : 6AM–7:00PM PST

1-877-998-3440

Chat Support

Mon-Fri: 6AM–7PM PST
Sat-Sun 9AM–5PM PST

Languages

English, Spanish, French