Prince castle DHB-BK24AE, DHB-BK42AE, DHB-BK34AE, DHB-BK23AE, DHB-BK32AE User Manual

Operation

Extended Hold Bin

Manual

ATTENTION: Read the instructions before using the machine.

LIMITED WARRANTY

This product is warranted to be free from defects in material and/or workmanship for a period of 3 years (repair parts) and 2 years (labor) from date of original installation, not to exceed 30 months from the date of manufacture. Any component which proves to be faulty in material and/or workmanship will be replaced or repaired (at the option of Prince Castle LLC) without cost to the customer for parts and labor. This warranty covers on location service (i.e. trip charges and or mileage). Travel mileage is limited to 100 miles (200 Kilometers) round trip (one trip warranty) from an authorized service agency or its sub-service agency. This warranty is subject to the following exceptions/conditions:

• Use of any non-genuine Prince Castle parts voids this warranty.

• All labor to be performed during regular work hours. Overtime premium (the incremental amount) will be charged to the customer.

• Damage caused by carelessness, neglect and/or abuse (e.g., dropping, tampering or altering parts, equipment damaged in shipment, by fire, flood or an act of nature) is not covered under this warranty.

• All problems due to operation at voltages other than that specified on equipment nameplates are not covered by this warranty. Conversion to correct voltage is the customer’s responsibility.

• This equipment must be serviced by Prince Castle Authorized Service Agency or a Prince Castle Service Technician during the warranty period.

Note: When connected to the Kitchen Minder, the Transfer and Menu functions are disabled on the button bar.

DHB-BKE Series

TABLE OF CONTENTS

Model Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Model Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2

Safety Information . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . .2

Configurations . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . .3

Product Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4

Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4

Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

Standalone Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6

Setting Product Location (Standalone Mode) . . . . . . . . . . . . . . . . . .7

Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Setting the Temperature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Calibrating the Heaters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Changing the Hold and Cook More Times . . . . . . . . . . . . . . . . . . . .10

Changing Product Names . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

Changing Temperature Scale . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12

Adjusting Alarm Volume. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Default Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Zone Layouts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..13

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Wiring Diagrams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16

Exploded Views . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..17

355 EAST KEHOE BLVD. ~ CAROL STREAM, IL, 60188, USA

PHONE: 630-462-8800 ~ TOLL FREE: 1-800-PCASTLE

FAX 630-462-1460 ~ WWW.PRINCECASTLE.COM

Extended Hold Bin

DHB-BKE Series

DHB-BK24AECE

Unit Name

Number of

Shelves

Model Identification

Number of

Trays per

Shelf

“A” is present if there

are auxiliary mer

bars (bars on the

back of the unit)

Type “CE” is present if

the bin can be

used outside of

the US

Model Specifications

STYLE MODEL NO. WIDTH (mm) HEIGHT (mm) DEPTH (mm) WEIGHT (kgs) VOLTAGE AMPS

2H X 2W DHB-BK22AE 19.7 (500) 11.1 (282) 14.1 (358) 64 lbs. (29.0) 208-240 3.8-4.3 2H X 3W DHB-BK23AE 27.2 (691) 11.1 (282) 14.1 (358) 74 lbs. (33.6) 208-240 6.8-7.8 2H X 4W DHB-BK24AE 33.2 (843) 11.1 (282) 14.1 (358) 97 lbs. (44.0) 208-240 9.0-10.4 3H X 2W DHB-BK32AE 19.7 (500) 18.3 (465) 14.1 (358) 80 lbs. (36.3) 208-240 6.8-7.8 3H X 4W DHB-BK34AE 33.2 (843) 18.3 (465) 14.1 (358) 120 lbs. (54.4) 208-240 13.5-15.6 4H X 2W DHB-BK42AE 19.7 (500) 20.6 (523) 14.1 (358) 94 lbs. (42.6) 208-240 7.5-8.7

NOTE: All Model Num bers above are for d ouble-sided units (with auxiliary timer bars).

For single-sided (only main timer bars) remove the letter “A”

NOTE: For inter national (out side of th e US) add “ CE” t o t he end o f the model number.

Safety Information

WARNING

Indicates information important to the proper operation of the unit. Failure to observe may result in damage to the equipment and/or severe bodily injury or death.

CAUTION

Indicates information important to the operation of the unit. Failure to observe may result in damage to the equipment.

Prince Castle reserves the right to change specifications and product design without notice. Such revisions do not entitle the buyer to corresponding changes, improvements, additions or replacements for previously purchased equipment.

Important

Extended Hold Bin

DHB-BKE Series

Conguraons

DHB-BK22AE

DHB-BK32AE

DHB-BK23AE

DHB-BK24AE

DHB-BK42AE DHB-BK34AE

Extended Hold Bin

DHB-BKE Series

Product Identification

PAN LIDS, ONLY used with broiled products.

(Fried products DO NOT require lids)

Temperature

Control Panel

Button Bar

Power

ON/OFF

Switch

LED TIMERS ( tri-color)

(1 for each pan arrow button)

BUTTON BAR

PRINCE CASTLE

LOGO Button

TRANSFER Button

(Not used)

PAN ARROW Buttons

(2 for each slot wide)

UP and DOWN ARROW

UPPER PAN Display (1 for each slot wide)

Installation

Remove the unit from the carton and inspect for signs of

1

damage. If there is damage to the unit:

• notify the carrier within 24 hours of delivery

• save carton and packaging materials for inspection purposes

• contact your local dealer, or if purchased directly, the Prince Castle Sales Department at 800-722-7853 or 1-630-462-8800 to arrange for a replacement unit.

NOTE: Plug the pow er c ord in to th e proper elec trical receptacle. All electrical connections must be in accordance with local electrical codes and any other applicable codes. If the unit is to be networked with other Prince Castle units, refer to the CastleNet® Communication Network section in this manual for installation instructions.

Place Extend Holding Bin on flat surface.

2

Remove blue and/or white protective covering.

NOTE: When installin g th is unit, the am bient temperat ure at the mounting site should not exceed 100°F (38°C)

ENTER Button

LOWER PAN Display

(1 for each slot wide)

Plug unit into a grounded

3

receptacle with a matching plug configuration.

WARNING:

All electrical connections must be in accordance with local electrical codes and any other applicable codes. If the supply cord is damaged, it must be replaced by the manufacturer, its service agent, or similarly qualified persons in order to avoid a hazard. To prevent an electric shock hazard this device must be bonded to equipment in close proximity with an equipotential bonding conductor. This device is equipped with a grounding lug for this purpose.

BKFT LED (Breakfast)

REG LED

(Regular Menu)

Extended Hold Bin

DHB-BKE Series

Operation

WARNING: This application is not intended for use by persons (including children) with reduced physical, sensory

or mental capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction concerning use of the appliance by a person responsible for their safety.

To turn on the unit,

1

Turn Power On/Off switch (A) to ON position.

Allow 20 minutes for heaters to reach operating temperature. The button bar will read “WARM

(A)

NOTE: Load pan c overs (if used) and insert pans i nto th e unit.

Press all Pan Arrow buttons.

2

The Pan displays will show the assigned product name.

If no product is assigned, the display will be dim and show “----”. Pressing the Pan Arrow button will not activate the timer if “----” is displayed. Pressing Pan Arrow button when product name is displayed will start timing cycle.

UP” as the unit warms up, they will display the product names.

BKFT (Br eakf ast) or REG (Regu lar Menu)

will be lit depending on pre-programmed menu.

When LED is steady RED, load product and press

4

the Pan Arrow button.

If more than one pan is active for a product, the LED for the first pan loaded will turn from RED to GREEN.

If only one pan is active for a product, the LED will turn from RED to

GREEN.

When any of the timer LED flash, cook more product

5

or remove and discard product as indicated.

The LED for the 2nd pan loaded with the same product will turn from RED to YELLOW.

The LED timer can be stopped (cancelled) at any time by pressing and releasing the corresponding PAN Arrow button.

GREEN (flashin g) = Cook mor e prod uct YELLOW (flashing) = Cook more pr od uct

LED Timing Status

3

LED TIMERS

RED (steady) = Ready f or p roduct RED (flashin g) = Discard pro duct GREEN (steady) = Ol dest pr od uct, us e fi rst GREEN (flashing) = Cook more prod uct YELLOW (steady) = New er produc t, use green fir st YELLOW (flashing) = Cook more prod uct

RED (flashin g) = Discard pro duct

WARNING: HOT SURFACES

Extended Hold Bin

DHB-BKE Series

Standalone Mode

NOTE: Pr in ce Castle Ho ld ing bins are not t o b e co nn ected to each

other unless a Kitchen Minder is in use. If attempting to configure bins with Kitchen Minder, please refer to the included Kitchen Minder Setup Manual

Set all bin addresses to bin1.

1

The factory default address for all bins and timers is address bin1.

To check the bin address, press and hold the ACTUAL TEMP and SETPOINT buttons. The display will show the bin address. Default for a new address is bin1.

To change a bin address, disconnect power to the unit and wait

2

10 seconds. Reconnect power to the unit and immediately press and hold the ACTUAL TEMP and SETPOINT buttons.

PROG LED

NOTE: Con ti nue to h ol d the buttons until PROG LED turns on.

Set Timer Bar addresses.

4

Since each bin is addressed bin1, the bottom bar on each bin will be addressed bar2. If there is an upper bar on a bin, it will be addressed bar3.

Remember: if there are bars on the back of the unit, they do not need to be addressed separately, they follow the front.

NOTE: Thi s n aming sch eme onl y is tr ue w ithou t a k it chen management system, if hooked up to a system like Kitchen Minder, it is different. See its user manual for details.

To check the timer address, press and hold the PRINCE CASTLE

5

LOGO bu tt on and t he DOWN Arro w b utton . The c ur rent ti mer

address will be displayed in the far right timer display. To change the timer address, proceed to Step 6.

To change the timer address, disconnect power to the unit and

6

wait 10 seconds. Reconnect power to the unit and immediately.

Press and hold the PRINCE CASTLE LOGO button and the DOWN Ar ro w button un ti l the di sp lay sho ws SET ADDR ↑↓ ENTR BAR2. Th e addr ess nu mb er will bl ink on / off.

Use the UP or DOWN Arrow button to scroll to the desired address.

3

Press the PRINCE CASTLE LOGO button to store the new address.

Available addresses are: bin1 thru bin4, bin1 will always be used when not using Kitchen Minder.

Use the UP or DOWN Arrow button to scroll to the desired address.

7

Press the ENTER button to store the new address and return to normal operating mode. Press the PRINCE CASTLE LOGO button to save the setting. Available addresses are: Bar2 thru Bar9

NOTE: Bar addresses are numbered from the bottom up

Extended Hold Bin

DHB-BKE Series

Setting Product Location (Standalone Mode)

To change a menu selection for a specific pan cavity, use the following steps:

1

A. Press and hold the PRINCE CASTLE LOGO button for 6 seconds. All Pan displays will show PROG. All LED Timers will be RED.

B. Press a Pan Arrow button to change the menu. The LED Timer will change to YELLOW and the display will change from PROG to the assigned menu item.

NOTE: Setti ng a p an t o a p articular pr oduct wi ll automatically ch ang e the oth er p an in th at zone to the same prod uct.

To shut down the unit,

2

turn the Power On/Off switch (A) to OFF position.

(A)

C. Press the UP or DOWN Arrow

button to scroll to the desired menu item.

E. Repeat steps A – D as required for other Pan displays. Press the PRINCE CASTLE LOGO button to exit the Program Mode.

NOTE: A pan may be set as “not used” by assigning “- - - -” as its product.

D. Press the ENTER button to select the menu item.

Cleaning

WARNING:

Before performing any maintenance, turn the power switch to the OFF position and unplug the power cord from the electrical receptacle.

CAUTION:

This unit is not watertight. Do not clean with a water jet/jet spray. Do not immerse the unit in water.

1. Turn the unit off and unplug the power cord from electrical receptacle.

2. Remove the pans and covers. Wipe all parts and unit with a damp cloth.

DO NOT use a green Scotch Bright p ad cl eaner, i ce or water .

Extended Hold Bin

DHB-BKE Series

Setting the Temperature (Standalone Mode)

The unit has multiple shelves, each with an upper and lower heater for each zone. The heaters follow the default setpoints of the preset products for each pan Each heater has a programmable range of 150° – 275°F (66° – 135°C). Use the instructions below and the following steps to set the setpoint temperatures for each heater.

NOTE: Only applic able in s tan d-alone mode when not connected to Product Management sys- tem, setpoint cannot be changed when connected to a kitchen manager.

UPPER SHELF LED

This LED will be lit to indicate upper shelf is selected.

PROG LED

This LED will be lit to indicate unit is in Program Mode.

LOWER SHELF LED

This LED will be lit to indicate lower shelf is selected.

ACTUAL TEMP BUTTON and LED

Press to display actual temperature for the

selected heater. LED will be lit when actual

temperature is displayed.

SETPOINT BUTTON and LED

Press to display setpoint temperature of a

selected heater. LED will be lit when setpoint

temperature is displayed.

The SET PRODUCT TEMP menu is used to change the upper and lower temperatures for a particular product.

1

Press and hold the PRINCE CASTLE LOGO button, then immediately press and hold the ENTER button until the display shows one of six programming menus…..(hold for about 5 seconds) Use the UP or DOWN Arrow button to scroll to the PROD BURG ↑ ↓ ENTR (Set Product Temperature) menu.

ARE HEATER TEMPERATURES

AND DO NOT INDICATE ACTUAL

CAUTION:

DISPLAYED TEMPERATURES

FOOD TEMPERATURES.

TEMPERATURE DISPLAY

A, B, C, D ( E, F ) = ZONES Upper and Lower Heater

UP/DOWN ARROW BUTTONS

Used with other Buttons to scroll through heater

and temperature selections.

PRINCE CASTLE LOGO BUTTON

Press to enter temperature selections.

NOTE: To r eset all c ali br ati ons to th e factor y s ettings, turn the unit off, then press and hold the UP and DOWN Arrow buttons simultaneously while turning the unit back on. A “P” will appear in the display and all calibrations will be reset to original factory settings.

Press the ENTER button to enter the programming menu, the display should then read SEL TEMP XXXX ↑ ↓ the

2

XXXX is where t he product abbr evi atio n i s displayed. Use th e UP and DOWN arrow s to navigate t o the desir ed p roduc t.

Press the ENTER button to select that product profile to update, the display will read SET UPR XXXX ###s↑ ↓ the XXXX is where

3

the product abbreviation is displayed, and ### is the temperature. Use the UP and DOWN arrows to set the temperature of the upper heater of that zone. Confirm setpoint by pressing ENTER

Extended Hold Bin

DHB-BKE Series

Setting the Temperature (Continued)

The display will now show SET LWR XXXX ###s ↑ ↓. Use the UP and DOWN arrows to set the temperature of the Lower heater of that zone.

4

Press ENTER to confirm setpoint temperature.

Press PRINCE CASTLE LOGO BUTTON to save the setpoints. Repeat steps 2-5 for all necessary profile upgrades.

5

NOTE: Setpoints ar e di splayed on the front di splay board, and shou ld be updated acco rding to th e produ ct at this po int.

Calibrating Heaters

Use the following steps to calibrate the individual heaters

1

Press the UP or DOWN Arrow button until the desired shelf LED and upper or lower heater is selected.

NOTE: Allo w s ufficien t am o un t o f t ime for temperatures to stabilize before starting calibration. (approx. 30 mins.)

Take a temperature reading within the shelf near

2

the center of each heater surface.

WARNING: HOT SURFACES

Use caution when taking

temperature readings

within the shelf.

NOTE: Use an independent

Temperature meter (not supplied).

Press and hold the PRINCE CASTLE LOGO and ACTUAL TEMP

3

buttons for 5 seconds. The colon (:) LED indicator will light. The temperature displayed is the actual heater temperature sensed by the controller. To clear any offset readings, press the SETPOINT button.

Press the UP or DOWN Arrow button until the temperature

4

displayed matches the reading obtained in Step 2. Press the PRINCE CASTLE LOGO button to save the temperature value and exit the Calibration Mode.

NOTE: On t he 3x 4 unit, during calibration, a HOLD message will appear on the display. When it does, release all buttons until it disappears, then continue.

Selecting Day Part (Standalone Mode)

Press and hold the SETPOINT button

1

and the DOWN Arrow button for 3 seconds to change Day Part to change the menu.

NOTE: Only applicable in s tan dalone mode when not connected to Product Management system.

NOTE: The displ ay w ill sh ow DAY # if th e daypart has been

successfully changed.

NOTE: Whenever a bin i s powered ON it def aults to DAY PART 1 no

matter what time of day it is.

Extended Hold Bin

DHB-BKE Series

Changing the Hold and Cook-More Times (Standalone Mode)

The SET PRODUCT TIME menu is used to change the Hold and Cook-More times.

1

Press and hold the PRINCE CASTLE LOGO button, then immediately press and hold the ENTER button until the display shows one of six programming menus.

Use the UP or DOWN Arrow button to scroll to the PROD TIME ↑ ↓ ENTR (Set Product Time) menu.

Press and release the ENTER button to enter the Set Product Time menu. The display will show BURG TIME ↑↓ ENTR.

2

Use the UP or DOWN Arrow button to scroll through the list of products. When the desired product is displayed, press the ENTER button to select it.

NOTE: Holding th e UP or DOWN Arr ow butto n for lon ger than 2 seconds wi ll caus e th e produ ct li st to automati cally scrol l up or

The display will show 90 ↑↓ ENTR.

3

Use the UP or DOWN Arrow button to scroll to the desired Hold time. When the desired Hold time is displayed, press the ENTER button to save the desired Hold time.

NOTE: Hold tim e can not be r educed to less th an t he Cook-More time plus one minute. NOTE: All times are displayed in minutes only. For example, 2 and half hours is displayed as 150

The display will show BURG TIME ↑ ↓ENTR. Repeat Steps 2 – 4 for any other product.

5

Press and release the PRINCE CASTLE LOGO button at any time to exit the Program Mode and return to the Run Mode.

NOTE: If the ENTER butt on has not been pressed to sav e any changes, th e pr ogram will revert to th e origi nal values.

The display will show COOK 03 ↑ ↓ ENTR.

4

Use the UP or DOWN Arrow button to scroll to the desired Cook-More time. When the desired Cook-More time is displayed, press the ENTER button to save it.

NOTE: Cook-More time cannot be increased to more than the Hold time, minus one minute.

Extended Hold Bin

DHB-BKE Series

Changing Product Names (Standalone Mode)

The EDIT PRODUCT NAME menu is used to change a default product name to one of your own choosing.

1

Press and hold the PRINCE CASTLE LOGO button, then immediately press and hold the ENTER button until the display shows one of six programming menus. Use the UP or DOWN Arrow button to scroll to the PROD NAME ↑ ↓ ENTR (Edit Product Name) menu.

NOTE: Only applic able in s tan d-alone mode when not connected to Product Management system. NOTE: The default men u i tems and nam es ar e li sted on page 13.

Press and release the ENTER button to enter the Edit Product Name menu.

2

Use the UP or DOWN Arrow button to scroll through the list of products. When the desired product is displayed, press the ENTER button to select it. The first letter (in this case, the B ) will start blinking.

To change the blinking B, use the UP or DOWN Arrow button to scroll to the desired letter/number/symbol.

3

When the desired selection is displayed, press the PAN Arrow button to move to the next digit. Repeat for all digits.

NOTE: Holding th e UP or DOWN Arr ow butto n for lon ger than 2 seconds wi ll caus e th e displ ay t o autom ati cally

When all four digits have been changed, press the ENTER button to select the new name.

4

...

The display will show PROD NAME ↑↓ ENTR. Repeat St eps 2 – 4 for any other product.

5

Press and release the PRINCE CASTLE LOGO button at any time to exit the Program Mode and return to the Run Mode.

NOTE: If the ENTER butto n h as n ot been pressed to save any changes , th e progr am will revert to the o ri gi nal names.

Extended Hold Bin

DHB-BKE Series

The SET F/C menu is used to change the temperature scale.

1

Press and hold the PRINCE CASTLE LOGO button, then immediately press and hold the ENTER button until the display shows one of six programming menus. Use the UP or DOWN Arrow button to scroll to the SET F/C XXXX ↑ ↓ ENTR (Edit Product Name) menu.

Press the ENTER button to enter the menu.

2

Bar will display SET DEGR F/C ↑ ↓ ENTR and either the F or C will be blinking.

Changing Temperature Scale (Standalone Mode)

Use the UP and DOWN arrows to select the desired temperature mode (the selected mode will blink)

3

Press the ENTER button to confirm the selection. Press the PRINCE CASTLE LOGO button to save the setting.

Adjusng Alarm Volume (Standalone Mode)

The SET VOLUME menu is used to change the alarm volume.

1

Press and hold the PRINCE CASTLE LOGO button, then immediately press and hold the ENTER button until the display shows one of six programming menus. Use the UP or DOWN Arrow button to scroll to the SET VOL ↑ ↓ ENTR (Set Volum e) menu.

NOTE: Only applic able in s tan d-alone mode when not connected to Product Management system.

A mer alarm is included to sound aer a hold mer

2

is complete.

The volume is adjustable from level 0-3.

Once the menu is on the bar, press ENTER to enter

the menu

Scroll to the desired volume seng and hit ENTER

3

to accept.

Extended Hold Bin

DHB-BKE Series

Default Menu Items

Product Name Kitchen Minder Name Hold Time Cook-More Time Upper Temp Lower Temp

Biscuits BISC 60 18 200 200 Breakfast Chicken BCKN 60 3 250 220 Eggs EGGS 90 3 230 200 French Toast FTST 90 3 245 230 Sausage Patty SAUS 120 3 235 215 Scrambled Eggs SCRM 90 3 230 200

Burger Products

Breakfast Products

Product Name Kitchen Minder Name Hold Time Cook-More Time Upper Temp Lower Temp

1.7 Burg BURG 90 3 240 220 Whopper WHPR 90 3 240 220 Whopper Jr WHJR 90 3 240 220

Chicken Products

Product Name Kitchen Minder Name Hold Time Cook-More Time Upper Temp Lower Temp

Chicken Burger CKNB 90 3 230 210 Chicken Fries CFRS 60 3 250 220 Chicken Strips STRP 60 3 255 230 Breaded Nuggets (New) BNUG 60 3 260 235 Tempura Nuggets (Old) TNUG 60 3 260 235 OCS OCS1 90 3 250 220 Crispy Chicken Jr CKJR 60 3 260 235 Spicy SPCY 90 3 250 220 Tender Crisp TENP 60 6 260 235 Tender Grill TGRL 90 3 240 215

Other Products

Product Name Kitchen Minder Name Hold Time Cook-More Time Upper Temp Lower Temp

Cheese Sticks CZST 60 3 200 200 Chili 4oz SMCH 240 3 210 200 Chili 10oz RGCH 240 3 210 200 Country Ham CHAM 90 3 215 200 Country Pork CPRK 90 3 235 215 Fish FISH 60 3 260 235 Grilled Dog GDOG 90 3 240 200 Mushrooms MUSH 240 3 210 200 Onion Ring ONIN 20 3 250 220 Tacos TACO 40 3 215 200

Zones

2X2 2X3

All bin configurations are set up with zones, which correspond to a set of heaters that work together to hold the product. A single product can be programmed into each zone.

The timer bars are equipped with this knowledge. If the product in one slot of a zone is changed, the other slot will automatically change to that product as well.

2X4

4X2

3X2

3X4

Extended Hold Bin

DHB-BKE Series

Troubleshoong

WARNING: To avoid personal injury and possible damage to the unit, troubleshooting and repair of electrical equipment

should be performed by qualified service personnel. This unit should be unplugged when servicing. Except when electrical tests are required. Use extreme caution during electrical circuit tests as live circuits may be exposed.

Problem Probable Cause Solution

Power switch is turned off,

No Power

Power cord is not plugged in.

Unit will not heat up

Unit heats up but timer bars do not work

Unit under/over heats Check temperature settings

Display flashes OPN and

REL

Display flashes SHR and REL

Display shows HHH for extended period and heater surface temperature is hot

Wrong power cord, loose connection on power switch and/or heater

Timer bar wiring disconnected, timer bar is defective

Open relay, circuit or heater inoperable

Shorted relay, circuit inoperable, open heater, unplugged ribbon cable

Temperature is above 300 F (149 C), Abnormal operation

Turn power switch to ON position, Ensure power cord is connected to proper receptacle

CALL TECH SUPPORT

1-800-722-7853

CALL TECH SUPPORT

1-800-722-7853

CALL TECH SUPPORT

1-800-722-7853

CALL TECH SUPPORT

1-800-722-7853

CALL TECH SUPPORT

1-800-722-7853

CALL TECH SUPPORT

1-800-722-7853

HOLD message means the 2 PC

boards in the bin are communicating, wait until the message disappears

Wait until the message disappears

Bin is learning Kitchen Minder menus, wait for message to disappear

Refer to Kitchen Minder setup manual

Display shows HOLD

Display shows WAIT

Display shows INIT

Timer bar displays

COMM DOWN

Only displayed on a 3X4 Bin display board, when the operator changes the bin address or during calibration

When in stand alone mode and the operator makes change to the product profile

When switching from Kitchen Minder to stand alone mode

Bin is not communicating with Kitchen Minder

For all technical support in North America, please contact PRINCE CASTLE LLC 1-800-722-7853 For technical support worldwide, contact your local service representative / installer.

Extended Hold Bin

DHB-BKE Series

Diagnoscs

DIAGNOSTICS

For all diagnostic messages on the holding bin, the message will appear on the timer bar located at the pan that is triggerin g the message.

The message is a two-word message that will cycle through on the timer bar in addition to the product name at that pan location.

1. WARM | UP | XXXX – When turning on holding bin the warm up message will appear until heaters reach within 15°F set point. a. Cleared when within 15°F of the set point.

2. HTR | OFF | XXXX – Heater off message appears when both the upper and lower heaters are off. a. Cleared when heater is turned on.

3. HTR | LOW | XXXX – Heater low appears if the temperature falls 15°F below the set point. a. Cleared when temperature is back in range. If not cleared, would require a service technician to repair.

4. HTR | HIGH | XXXX – Heater high appears if the heater is above 285°F for 20 minutes. a. Cleared when temperature is back in range. If not cleared, would require a service technician to repair.

5. RLY | SHRT | XXXX – Relay short error occurs when there is a thermocouple or heater problem. a. Bin requires service to further troubleshoot and repair.

6. RLY | OPEN | XXXX – Relay open error occurs when there is a thermocouple or heater problem. a. Bin requires service to further troubleshoot and repair.

7. COMM | DOWN | XXXX – Communication down error occurs when the temperature data is not being properly communicated. a. Check that the Kitchen Minder/Visor/Sicom system is connected properly. Requires service technician to troubleshoot.

USB Update Procedure (all bins except the 3Hx4W)

1. First, un-plug Kitchen Minder, translator box, and any cable translation cables from the PHU. These devices will interfere with the timer bar boot loading process.

2. Place the update files on the USB flash drive in the main directory (Do not put them in a folder on the flash drive). T here are five files that you will need to put on the drive. Two for the controller board, mainbin.hex and DHBFWBIN.TXT. Three for the timer bars, mainbar.hex, auxbar.hex and DHBFWBAR.TXT.

3. Once all files are on USB drive, turn power off to bin and place the USB drive with the files into USB port on the front o f the bin.

4. While holding down “Prince Castle” button on front right side of the bin, above the power switch, turn the power to the bin on.

5. Keeping the “Prince Castle” button pressed, wait for the “BL” (boot load) message to appear on the screen. Release the button approx. 5 seconds after the “BL” message appears or once the USB stick light begins to flash.

6. Wait for the display to show: a. (blank while upgrading main bin firmware) e. BL00 (0 timer bars left to upgrade) b. BL00 (searching for timer bars to upgrade) f. BN02 (2 timer bars detected and done with programming) c. BL02 (2 timer bars left to upgrade) g. Confirm the upgrade of timer bars by pressing the d. BL01 (1 timer bar left to upgrade) Prince Castle logo button and down button on timer bar.

7. You can check the version number on the timer bars by pressing the Prince Castle logo button and the down button on timer bar.

USB Update Procedure (3Hx4W Bin Only)

1. The 3x4 bin requires two sets of files for the update, 10 files total. You will have a set of 5 files for the lower board and 5 files for the upper board. You can use one USB flash drive; however you can only have one set of 5 files on the USB drive at one time. The 5 files have the same names and therefore can not be kept on the USB drive at he same time.

2. Go through steps 1-7 as above placing the USB drive in the USB port labeled 1 on the front of the holding bin. When the bin is done updating, place the second set of files on the USB drive.

3. Once all files are on the USB drive, turn the power off to the bin and place the USB drive with the files into the USB por t labeled 2 on the front of the bin.

4. While holding down “Prince Castle” button on front right side of the bin, above the power switch, turn the power to the bin on.

5. Keeping the “Prince Castle” button pressed, wait for the “BL” message, “BLnU” message, and the BL00 message (THIS WILL TAK E APPROX. 15 SECONDS) to appear on screen, then release the “Prince Castle” button.

6. Observe the top row of timer bars a. The top row will show dashed lines (indicating that it has entered the boot loader). b. The top row will show Prince Castle boot up, before going back into dashed lines display (boot loader for second time). c. The top row will go again to the Prince Castle boot-up and back to the dashes a third and final time. d. The Prince Castle boot-up will show again and the update is done.

7. Check the version number by holding the Prince Castle button on the top timer bar and the down arrow.