Polycom KIRK WIRELESS SERVER 600V3 Manual

Part No. 14117800, Ed.3.0

September 28, 2010

Polycom® KIRK® Wireless Server 600v3

Installation and Configuration Guide

2

Copyright © Polycom, Inc.

All Rights Reserved

Catalog No. 14117800

Version 3.0

Proprietary and Confidential

The information contained herein is the sole intellectual property of Polycom, Inc. No distribution, reproduction or unauthorized use of these materials is permitted without the expressed written consent of Polycom, Inc. Information contained herein is subject to change without notice and does not represent commitment of any type on the part of Polycom, Inc. Polycom and Accord are registered trademarks of Polycom, Inc.

Notice

While reasonable effort was made to ensure that the information in this document was complete and accurate at the time of printing, Polycom, Inc., cannot assume responsibility for any errors. Changes and/or corrections to the information contained in this document may be incorporated into future issues.

14117800, Ed.3.0

		Contents	3
Contents
Chapter 1	Preface........................................................................................................		15
1.1	Before You Begin......................................................................................................		16
1.2	Chapter Overview.....................................................................................................		17
1.3	Related Documentation ............................................................................................		18
1.4	Acronyms..................................................................................................................		19
Chapter 2	Introduction................................................................................................		21
2.1	Components of the KIRK Wireless Server 600v3 Solution.......................................		22
	2.1.1	KIRK Wireless Server 600v3...........................................................................	22
	2.1.2	Wireless Bands ...............................................................................................	23
	2.1.3 KIRK Repeater ................................................................................................		23
	2.1.4 KIRK Handset .................................................................................................		24
	2.1.5	KIRK SIO Application Interface .......................................................................	25
	2.1.6 KIRK Maintenance Software ...........................................................................		25
2.2	Requirements for the KIRK Wireless Server 600v3 Solution....................................		26
	2.2.1	KIRK Wireless Server 600v3...........................................................................	26
	2.2.2 KIRK Repeater ................................................................................................		27
	2.2.3 KIRK Handsets................................................................................................		28
	2.2.4 KIRK Maintenance Software ...........................................................................		29
Chapter 3 Deploying KIRK Wireless Server 600v3 ..................................................			31
3.1	Recommendations for KWS600v3/KIRK Repeater Placement ................................		32
3.2	Deployment of a KIRK Wireless Server 600v3 Multi-Cell.........................................		32
	3.2.1	Sync over Air...................................................................................................	32
	3.2.2	Examples of Synchronization Chains..............................................................	33
Chapter 4 Installing the KIRK Wireless Server 600v3..............................................			41
4.1	Unpacking.................................................................................................................		41
	4.1.1	Inspect for Damage.........................................................................................	41
	4.1.2	Unpacking the Shipping Container..................................................................	41
4.2	Description of KIRK Wireless Server 600v3 .............................................................		41
	4.2.1 KIRK Wireless Server 600v3 Provides RF Channels to KIRK Handsets ........		42
	4.2.2 KIRK Wireless Server 600v3 Types and Part Numbers..................................		42
	4.2.3 KIRK Wireless Server 600v3 Appearance and Components..........................		42
	4.2.4	KIRK Wireless Server 600v3 LED Indicators ..................................................	44
	4.2.5	KIRK Wireless Server 600v3 - Reset Button...................................................	45
4.3	Installing the KIRK Wireless Server 600v3 ...............................................................		46
	4.3.1	KIRK Wireless Server 600v3 Indoor Wall Mounting........................................	47
4.4	Recording the Installation Information ......................................................................		48

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Chapter 5 Installing the KIRK Repeater ....................................................................			49
5.1	KIRK Repeater Description ......................................................................................		49
	5.1.1 KIRK Repeater provides RF Channels to KIRK Handsets..............................		49
	5.1.2 KIRK Repeater Types and Part Numbers .......................................................		50
	5.1.3 KIRK Repeater - Appearance and Components .............................................		51
	5.1.4	KIRK Repeater LED Indicators .......................................................................	51
	5.1.5	Installing the KIRK Repeater...........................................................................	51
5.2	Checking Indicators ..................................................................................................		54
5.3	Powering the KIRK Repeater ...................................................................................		54
	5.3.1	Power Options.................................................................................................	54
5.4	Programming a KIRK Repeater with the KIRK Programming Kit .............................		54
	5.4.1	Content of the KIRK Programming Kit Repeater.............................................	54
	5.4.2	Set up of the Hardware for Repeater Programming........................................	55
	5.4.3	Programming the KIRK Repeater with the ServiceTool ..................................	55
5.5	Use of KIRK Repeater With External Antenna .........................................................		64
	5.5.1	Synchronization Ways.....................................................................................	64

Chapter 6 Preparing KIRK Handset for Use .............................................................			65
6.1	Unpacking.................................................................................................................		65
	6.1.1	Inspect for Damage.........................................................................................	65
	6.1.2	Unpacking the Shipping Container..................................................................	65
6.2	KIRK Handset Description........................................................................................		65
	6.2.1 KIRK Handset Types.......................................................................................		66
	6.2.2 KIRK Charger Types and Part Numbers .........................................................		66
6.3	Installing Battery .......................................................................................................		67
	6.3.1	Installing Battery on KIRK 3040 Handsets ......................................................	68
6.4	Installing Battery on KIRK 4020/KIRK 4040/KIRK 4080 Handsets...........................		68
	6.4.1	Installing Battery on KIRK 5020 / 5040 Handsets ...........................................	69
6.5	Charging KIRK Handsets..........................................................................................		70
	6.5.1	Using the Charger ...........................................................................................	70
	6.5.2	Charging Battery .............................................................................................	72
6.6	Retrieving the Serial Number of the KIRK Handset..................................................		73
	6.6.1 Retrieving Serial Number on KIRK 3040 Handsets ........................................		74
	6.6.2 Retrieving Serial Number on KIRK 4020/KIRK 4040/KIRK 4080 Handsets....		74
	6.6.3	Retrieving Serial Number on KIRK 5020 / 5040 Handsets .............................	75

Chapter 7 Configuring KIRK Wireless Server 600v3 ...............................................			77
7.1	Powering up the KIRK Wireless Server 600v3 .........................................................		77
	7.1.1	Power over Ethernet (PoE) .............................................................................	77
	7.1.2	Checking Indicators.........................................................................................	77
7.2	Connecting a Computer to the KIRK Wireless Server 600v3 ...................................		78
7.3	Accessing the Web Based Administration Page.......................................................		78

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		Contents	5
	7.3.1	How to Change Internet Protocol Properties using Windows XP....................	79
	7.3.2	How to Access the Administration Page .........................................................	80
7.4	Accessing the KIRK Configuration Tool....................................................................		81
	7.4.1	Installing the KIRK Configuration Tool.............................................................	81
	7.4.2	Starting the KIRK Configuration Tool...............................................................	81
7.5	Configuring Single-Cell Solution through Administration Page.................................		82
	7.5.1 Entering a System User Name and Password................................................		83
	7.5.2	Assigning a Specific IP Address......................................................................	84
	7.5.3	Configuring Ethernet Link................................................................................	86
	7.5.4 Configuring DECT System ..............................................................................		87
	7.5.5 Configuring DECT Master ...............................................................................		88
	7.5.6 Configuring DECT Radio.................................................................................		89
	7.5.7	Configuring TOS (Type of Service) Priorities ..................................................	89
7.6	Configuring Multi-Cell Solution through Administration Page...................................		90
	7.6.1	Configuring the IP Master (Primary) KIRK Wireless Server 600v3 .................	91
	7.6.2	Configuring Sync Master...............................................................................	100
	7.6.3	Configuring the Alternative Master KIRK Wireless Server 600v3 .................	104
	7.6.4	Configuring the Secondary KIRK Wireless Server 600v3 .............................	108
	7.6.5 Configuring Secondary KWS600v3 Using a Back-Up File............................		117
	7.6.6	Configuring Standalone LDAP Server...........................................................	117
	7.6.7	Configuring Alternative LDAP Server............................................................	120
7.7	Configuring Single-Cell Solution through KIRK Configuration Tool ........................		122
7.8	Configuring Multi-Cell Solution through KIRK Configuration Tool...........................		125
	7.8.1	Configuring the Master (Primary) KIRK Wireless Server 600v3 ...................	126
	7.8.2	Configuring the Alternative Master KIRK Wireless Server 600v3 .................	129
	7.8.3	Configuring LDAP Server..............................................................................	132
	7.8.4	Configuring Alternative LDAP Server............................................................	134
	7.8.5	Configuring Sync Master...............................................................................	136
	7.8.6	Configuring the Secondary KIRK Wireless Server 600v3 .............................	137
	7.8.7	Saving Configurations ...................................................................................	141
	7.8.8	Uploading Configuration Files .......................................................................	141
	7.8.9	Opening Configuration Files..........................................................................	144

Chapter 8 KIRK Handset Registration and Subscription ......................................			145
8.1	Registering KIRK Handsets ....................................................................................		145
	8.1.1	Registering Handsets Using Skinny Protocol................................................	145
	8.1.2	Registering Handsets Using H.323 Protocol.................................................	147
	8.1.3	Registering Handsets Using SIP Protocol.....................................................	149
8.2	Subscribing KIRK Handsets ...................................................................................		152
	8.2.1 KIRK 3040 Handset ......................................................................................		152
	8.2.2 KIRK 4020/4040/4080 Handset ....................................................................		154
	8.2.3 KIRK 5020 / 5040 Handset ...........................................................................		156

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Chapter 9 KIRK Handset Management....................................................................			159
9.1	Viewing Handset/User Configuration......................................................................		159
9.2	Searching for Handset/User Information ................................................................		160
9.3	Unsubscribing KIRK Handsets ...............................................................................		160
	9.3.1 KIRK 3040/4020/4040/4080 Handset ...........................................................		160
	9.3.2 KIRK 5020 / 5040 Handset ...........................................................................		161
9.4	Removing KIRK Handsets from the List (Deregistering) ........................................		161
9.5	Changing User Configurations ...............................................................................		162
9.6	Adjusting the KIRK Handset ...................................................................................		163
	9.6.1 Content of the KIRK Programming Kit Handset ............................................		163
	9.6.2	Set up of the Hardware for KIRK Handset Adjustment .................................	164
	9.6.3	Adjusting the KIRK Handset with the ServiceTool.........................................	164

Chapter 10	System Management.............................................................................		165
10.1 Using the Web Based Administration Page..........................................................			165
10.1.1 Changing System User Name and Password.............................................			165
10.1.2		Reading System Information.......................................................................	166
10.1.3		Reading DECT Statistics.............................................................................	167
10.1.4 Reading LDAP Server Status......................................................................			171
10.1.5		Reading LDAP Replicator Statistics ............................................................	171
10.1.6		Reading Ethernet Statistics .........................................................................	172
10.1.7		Diagnostics..................................................................................................	173
10.1.8		Making a Back-Up of the Configuration File................................................	176
10.1.9		Updating the KIRK Wireless Server 600v3 .................................................	177
10.1.10		Resetting the KIRK Wireless Server 600v3 ..............................................	181
10.2	Using the ServiceTool...........................................................................................		183
10.2.1 KIRK Repeater Programming .....................................................................			183
10.2.2		Adjusting the KIRK Handset........................................................................	184

Chapter 11 Messaging over MSF .............................................................................		185
11.1	Description of Different Types of MSF Messages.................................................	185
11.2	Activating MSF Messages Function......................................................................	186
11.3	Sending Text Messages........................................................................................	187

Chapter 12	Configuration/General/Update .............................................................	189
12.1	Current Update Serials .........................................................................................	190
Chapter 13 Configuration of the Update Server.....................................................		191
13.1	System Requirements ..........................................................................................	191
13.2	Installation.............................................................................................................	191
13.3	Configuration ........................................................................................................	191
13.4	Running Maintenance...........................................................................................	192
13.5	Maintenance Commands......................................................................................	192

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13.5.1 Check Command ........................................................................................	192
13.5.2 Times Command .........................................................................................	192
13.5.3 Prot Command ............................................................................................	193
13.5.4 Boot Command ...........................................................................................	194
13.5.5 Bmc command (only for DECT devices) .....................................................	194
13.5.6 SCFG Command.........................................................................................	195
13.5.7 Example ......................................................................................................	196

Chapter 14 Configuration of an NTP Server / Client ..............................................		197
14.1	Configuration ........................................................................................................	197
14.2	Timezone Configuration String .............................................................................	197
14.3	Example................................................................................................................	198

Chapter 15	Troubleshooting ....................................................................................		199
15.1	Solving Problems in KIRK Wireless Server 600v3 ...............................................		199
15.1.1		Administration Page of the KIRK Wireless Server 600v3 ...........................	199
15.1.2		KIRK Configuration Tool for KIRK Wireless Server 600v3 ..........................	200
15.1.3 KIRK Repeater ............................................................................................			201
15.1.4 KIRK Handset .............................................................................................			201
15.2	Should You Need to Report a Problem.................................................................		201
15.3	Frequently Asked Questions ................................................................................		202
15.4	Using the GWLOAD Program...............................................................................		202

Chapter 16	Regulatory Notices................................................................................	205
16.1	International Regulatory and Product Information ................................................	205
16.2	Explosive Device Proximity Warning ....................................................................	208
16.3	Important Safety Instructions and Product Information.........................................	210
16.4	Intrinsic safety.......................................................................................................	211
16.5	Exposure to sunlight, heat and moisture ..............................................................	211
16.6	Spare parts and accessories ................................................................................	212
16.7	Power failure.........................................................................................................	212
16.8	NOTICES..............................................................................................................	213
16.9	LIMITED WARRANTY ..........................................................................................	214

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14117800, Ed.3.0

		Figures 9
Figures
Figure 1	Overview of the Whole Solution . . . . . . . . . . . . . . . . . . . . . . . . . .	. . . 21
Figure 1	Synchronization Chain . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	. . . 34
Figure 2	Synchronization Chain Layout without Alternative Sync Ways. . . .	. . 34
Figure 3	Synchronization Chain with Alternative Sync Ways . . . . . . . . . . . .	. . 35
Figure 4	Synchronization Chain with Alternative Sync Ways . . . . . . . . . . . .	. . 36
Figure 5	Synchronization Chain with Alternative Sync Ways . . . . . . . . . . . .	. . 36
Figure 6	Synchronization Chain Layout with Alternative Sync Ways . . . . . .	. . 37
Figure 7	Synchronization Chain With and Without Alternative Sync Ways	. . . 38
Figure 8	Synchronization Chain With Repeaters . . . . . . . . . . . . . . . . . . . . .	. . 39
Figure 9	Wireless Server 600v3 - Front view . . . . . . . . . . . . . . . . . . . . . . . .	. . 43
Figure 10	Wireless Server 600v3 - Faceplate. . . . . . . . . . . . . . . . . . . . . . . . .	. . 44
Figure 11	Wireless Server 600v3 Wall Mounting . . . . . . . . . . . . . . . . . . . . . .	. . 47
Figure 1	Remove Back Cover from Handset . . . . . . . . . . . . . . . . . . . . . . . .	. . 68
Figure 2	Remove Back Cover from Handset with Screw Fastener. . . . . . . .	. . 69
Figure 3	Remove Back Cover from Handset . . . . . . . . . . . . . . . . . . . . . . . .	. . 69
Figure 4	Single Charger for 3040 Handset . . . . . . . . . . . . . . . . . . . . . . . . . .	. . 70
Figure 5	Single Charger for 4020 Handset and 4040 Handset. . . . . . . . . . .	. . 70
Figure 6	Single Charger for 4080 Handset . . . . . . . . . . . . . . . . . . . . . . . . . .	. . 71
Figure 7	Multicharger for 4020 Handset and 4040 Handset. . . . . . . . . . . . .	. . 71
Figure 8	Single Charger for 5020 / 5040 Handset . . . . . . . . . . . . . . . . . . . .	. . 71
Figure 9	Remove Back Cover from Handset . . . . . . . . . . . . . . . . . . . . . . . .	. . 74
Figure 10	Remove Back Cover from Handset with Screw Fastener. . . . . . . .	. . 75
Figure 11	Remove Back Cover from Handset . . . . . . . . . . . . . . . . . . . . . . . .	. . 75
Figure 12	Standard LAN Patch Cable (RJ45) . . . . . . . . . . . . . . . . . . . . . . . . .	. . 78
Figure 13	Local Area Connection Properties dialog box. . . . . . . . . . . . . . . . .	. . 79
Figure 14	Internet Protocol Properties dialog box. . . . . . . . . . . . . . . . . . . . . .	. . 80
Figure 15	Main page of the Web Based Administration Page . . . . . . . . . . . .	. . 81
Figure 16	Configuration Tool startup window . . . . . . . . . . . . . . . . . . . . . . . . .	. . 82
Figure 17	Wireless Server 600v3 Single-cell installation . . . . . . . . . . . . . . . .	. . 83
Figure 18	Adm. Page: Enter Network Password dialog box . . . . . . . . . . . . . .	. . 84
Figure 19	Adm. Page: Configuration/ETH0/DHCP page . . . . . . . . . . . . . . . .	. . 84
Figure 20	Adm. Page: Configuration/ETH0/IP page . . . . . . . . . . . . . . . . . . . .	. . 85
Figure 21	Adm. Page: Configuration/ETH0/Link page . . . . . . . . . . . . . . . . . .	. . 86
Figure 22	Adm. Page: Configuration/DECT/System page . . . . . . . . . . . . . . .	. . 87
Figure 23	Adm. Page: Configuration/DECT/Master page. . . . . . . . . . . . . . . .	. . 88
Figure 24	Adm. Page: Configuration/DECT/Radio page . . . . . . . . . . . . . . . .	. . 89
Figure 25	Adm. Page: Configuration/IP/Settings page . . . . . . . . . . . . . . . . . .	. . 90
Figure 26	Wireless Server 600v3 Multi-cell installation . . . . . . . . . . . . . . . . .	. . 91
Figure 27	Adm. Page: Enter Network Password dialog box . . . . . . . . . . . . . .	. . 92

KIRK Wireless Server 600v3 Installation and Configuration Guide

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Figure 28 Adm. Page: Configuration/ETH0/DHCP page . . . . . . . . . . . . . . . . . . 93 Figure 29 Adm. Page: Configuration/ETH0/IP page . . . . . . . . . . . . . . . . . . . . . . 93 Figure 30 Adm. Page: Configuration/General/License page . . . . . . . . . . . . . . . 94 Figure 31 Adm. Page: Configuration/ETH0/Link page . . . . . . . . . . . . . . . . . . . . 95 Figure 32 Adm. Page: Configuration/LDAP/Server page . . . . . . . . . . . . . . . . . . 95 Figure 33 Adm. Page: Configuration/DECT/System page . . . . . . . . . . . . . . . . . 96 Figure 34 Adm. Page: Configuration/DECT/Master page. . . . . . . . . . . . . . . . . . 98 Figure 35 Adm. Page: Configuration/DECT/Radio page . . . . . . . . . . . . . . . . . . 99 Figure 36 Adm. Page: Configuration/IP/Settings page . . . . . . . . . . . . . . . . . . . . 99 Figure 37 Adm. Page: Configuration/ETH0/DHCP page . . . . . . . . . . . . . . . . . 101 Figure 38 Adm. Page: Configuration/ETH0/IP page . . . . . . . . . . . . . . . . . . . . . 101 Figure 39 Adm. Page: Configuration/LDAP/Replicator page . . . . . . . . . . . . . . 102 Figure 40 Adm. Page: Configuration/DECT/Master page. . . . . . . . . . . . . . . . . 103 Figure 41 Adm. Page: Configuration/DECT/Radio page . . . . . . . . . . . . . . . . . 103 Figure 42 KWS600v3 Multi-cell installation with Alternative (Standby) Master. 104 Figure 43 Adm. Page: Enter Network Password dialog box . . . . . . . . . . . . . . . 105 Figure 44 Adm. Page: Configuration/ETH0/DHCP page . . . . . . . . . . . . . . . . . 106 Figure 45 Adm. Page: Configuration/ETH0/IP page . . . . . . . . . . . . . . . . . . . . . 106 Figure 46 Adm. Page: Configuration/ETH0/Link page . . . . . . . . . . . . . . . . . . . 107 Figure 47 Adm. Page: Configuration/DECT/Master page. . . . . . . . . . . . . . . . . 107 Figure 48 Adm. Page: Configuration/DECT/Radio page . . . . . . . . . . . . . . . . . 108 Figure 49 WS600v3 Multi-cell installation (primary and secondaries) . . . . . . . 109 Figure 50 Adm. Page: Enter Network Password dialog box . . . . . . . . . . . . . . . 110 Figure 51 Adm. Page: Configuration/ETH0/DHCP page . . . . . . . . . . . . . . . . . 111 Figure 52 Adm. Page: Configuration/ETH0/IP page . . . . . . . . . . . . . . . . . . . . . 111 Figure 53 Adm. Page: Configuration/ETH0/Link page . . . . . . . . . . . . . . . . . . . 112 Figure 54 Adm. Page: Configuration/LDAP/Replicator page . . . . . . . . . . . . . . 113 Figure 55 Adm. Page: Configuration/DECT/Master page. . . . . . . . . . . . . . . . . 114 Figure 56 Adm. Page: Configuration/DECT/System page . . . . . . . . . . . . . . . . 115 Figure 57 Adm. Page: Configuration/DECT/Radio page . . . . . . . . . . . . . . . . . 116 Figure 58 Wireless Server 600v3 Multi-cell installation with LDAP Server . . . . 118 Figure 59 Adm. Page: Configuration/LDAP/Server page . . . . . . . . . . . . . . . . . 118 Figure 60 Adm. Page: Configuration/DECT/Master page. . . . . . . . . . . . . . . . . 119 Figure 61 Adm. Page: Configuration/DECT/Radio page . . . . . . . . . . . . . . . . . 119 Figure 62 WS600v3 Multi-cell installation with Alternative LDAP Server . . . . . 120 Figure 63 Adm. Page: Configuration/LDAP/Server page . . . . . . . . . . . . . . . . . 121 Figure 64 Adm. Page: Configuration/LDAP/Replicator page . . . . . . . . . . . . . . 122 Figure 65 Wireless Server 600v3 Single-cell installation . . . . . . . . . . . . . . . . . 123 Figure 66 Configuration Tool: Master tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123 Figure 67 Wireless Server 600v3 Multi-cell installation . . . . . . . . . . . . . . . . . . 126 Figure 68 Configuration Tool: Master tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127 Figure 69 WS600v3 Multi-cell installation with Alternative (Standby) Master . . 130

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Figures 11

Figure 70 Configuration Tool: Alt Master tab. . . . . . . . . . . . . . . . . . . . . . . . . . . 130 Figure 71 Wireless Server 600v3 Multi-cell installation with LDAP Server . . . . 132 Figure 72 Configuration Tool: LDAP Server tab . . . . . . . . . . . . . . . . . . . . . . . . 133 Figure 73 WS600v3 Multi-cell installation with Alternative LDAP Server . . . . . 134 Figure 74 Configuration Tool: Alt LDAP Server tab. . . . . . . . . . . . . . . . . . . . . . 135 Figure 75 Configuration Tool: Sync Master tab. . . . . . . . . . . . . . . . . . . . . . . . . 136 Figure 76 WS600v3 Multi-cell installation (primary and secondaries) . . . . . . . 138 Figure 77 Configuration Tool: Secondaries tab. . . . . . . . . . . . . . . . . . . . . . . . . 139 Figure 78 Configuration Tool: Secondary Settings dialog box . . . . . . . . . . . . . 140 Figure 79 Configuration Tool: Save dialog box . . . . . . . . . . . . . . . . . . . . . . . . . 141 Figure 80 Configuration Tool: Select files to upload dialog box . . . . . . . . . . . . 142 Figure 81 Configuration Tool: Upload dialog box . . . . . . . . . . . . . . . . . . . . . . . 143 Figure 82 Configuration Tool: Select config. text file to open dialog box . . . . . 144 Figure 83 Adm. Page: Administration/DECT/Users page . . . . . . . . . . . . . . . . . 146 Figure 84 Adm. Page: Edit User dialog box . . . . . . . . . . . . . . . . . . . . . . . . . . . 146 Figure 85 Adm. Page: Administration/DECT/Users page . . . . . . . . . . . . . . . . . 148 Figure 86 Adm. Page: Edit User dialog box . . . . . . . . . . . . . . . . . . . . . . . . . . . 148 Figure 87 Adm. Page: Administration/DECT/Users page . . . . . . . . . . . . . . . . . 150 Figure 88 Adm. Page: Edit User dialog box . . . . . . . . . . . . . . . . . . . . . . . . . . . 150 Figure 89 Adm. Page: Administration/DECT/Users page . . . . . . . . . . . . . . . . . 159 Figure 90 Adm. Page: Administration/DECT/Users page . . . . . . . . . . . . . . . . . 160 Figure 91 Adm. Page: Administration/DECT/Users page . . . . . . . . . . . . . . . . . 161 Figure 92 Adm. Page: Edit User dialog box . . . . . . . . . . . . . . . . . . . . . . . . . . . 162 Figure 93 Adm. Page: Administration/DECT/Users window . . . . . . . . . . . . . . . 162 Figure 94 Adm. Page: Edit User dialog box . . . . . . . . . . . . . . . . . . . . . . . . . . . 163 Figure 95 Programming Kit Handset. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164 Figure 96 Adm. Page: Configuration/General/Admin/Change Password page 166 Figure 97 Adm. Page: Configuration/General/Info page. . . . . . . . . . . . . . . . . . 166 Figure 98 Adm. Page: Administration/DECT/Statistics page . . . . . . . . . . . . . . 167 Figure 99 Adm. Page: Administration/DECT/Users page . . . . . . . . . . . . . . . . . 168 Figure 100 Adm. Page: Administration/DECT/Unknown page . . . . . . . . . . . . . . 169 Figure 101 Adm. Page: Administration/DECT/Radios page . . . . . . . . . . . . . . . . 169 Figure 102 Adm. Page: Administration/DECT/Master Calls page . . . . . . . . . . . 170 Figure 103 Adm. Page: Administration/DECT/Radio Calls page . . . . . . . . . . . . 170 Figure 104 Adm. Page: Administration/DECT/Handover page. . . . . . . . . . . . . . 171 Figure 105 Adm. Page: Configuration/LDAP/Server-Status page . . . . . . . . . . . 171 Figure 106 Adm. Page: Configuration/LDAP/Replicator-Status page. . . . . . . . . 172 Figure 107 Adm. Page: Configuration/ETH/Statistics page . . . . . . . . . . . . . . . . 173 Figure 108 Adm. Page: Administration/Diagnostics/Logging page. . . . . . . . . . . 174 Figure 109 Adm. Page: Administration/Diagnostics/Tracing page . . . . . . . . . . . 175 Figure 110 Adm. Page: Administration/Diagnostics/Config Show page . . . . . . . 175 Figure 111 Adm. Page: Administration/Diagnostics/Ping page . . . . . . . . . . . . . 176

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12 Figures

Figure 112 Adm. Page: Administration/Download/Config page . . . . . . . . . . . . . 177 Figure 113 Adm. Page: Administration/Upload/Config page . . . . . . . . . . . . . . . 178 Figure 114 Adm. Page: Administration/Upload/Firmware page . . . . . . . . . . . . . 179 Figure 115 Adm. Page: Administration/Upload/Radio page . . . . . . . . . . . . . . . . 180 Figure 116 Adm. Page: Administration/Upload/Boot page . . . . . . . . . . . . . . . . . 180 Figure 117 Adm. Page: Administration/Reset/Reset page . . . . . . . . . . . . . . . . . 182 Figure 118 Adm. Page: Administration/Reset/Idle Reset page. . . . . . . . . . . . . . 182 Figure 119 Adm. Page: Administration/Reset/TFTP page . . . . . . . . . . . . . . . . . 183 Figure 120 Adm. Page: Configuration/General/Telnet page . . . . . . . . . . . . . . . . 186 Figure 121 GWLOAD program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203 Figure 122 GWLOAD: Open IP firmware file dialog box. . . . . . . . . . . . . . . . . . . 203 Figure 123 GWLOAD: Upload dialog box. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204 Figure 124 GWLOAD: Upload in progress dialog box . . . . . . . . . . . . . . . . . . . . 204 Figure 125 GWLOAD: Uploading finished dialog box. . . . . . . . . . . . . . . . . . . . . 204

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		Tables 13
Contents
Table 1	Overview of System Capacity . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	. 22
Table 1	KIRK Wireless Server 600v3 Part Numbers . . . . . . . . . . . . . . . . . . .	42
Table 2	LED Indicator Description - Front Cover . . . . . . . . . . . . . . . . . . . . . .	44
Table 3	Reset Button Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	46
Table 1	Variants of KIRK Handsets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	66
Table 2	Variants of KIRK Chargers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	66
Table 3	Variants of Power Supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	67
Table 4	Error Messages on the Administration Page . . . . . . . . . . . . . . . . . .	199
Table 5	Error Messages in Configuration Tool . . . . . . . . . . . . . . . . . . . . . . .	200

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15

Chapter 1 Preface

This guide is intended for qualified technicians who will install, configure and maintain the KIRK Wireless Server 600v3 (KWS600v3) Solution. To qualify to install the KIRK Wireless Server 600v3 Solution, you must have successfully completed the KIRK Wireless Server 600v3 technical training. The guide provides all the necessary information for successful installation and maintenance of the wireless solution.

This includes the installation and configuration of:

•KIRK Wireless Server 600v3

•KIRK Repeaters

•KIRK Handsets

The Installation Guide also provides you with information about:

•Web based Administration Page of the KIRK Wireless Server 600v3

•KIRK Configuration Tool for the KIRK Wireless Server 600v3

Note: The Skinny Protocol described in this guide is not available for the North American market.

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16Preface

1.1Before You Begin

This guide assumes the following:

•that users have a working knowledge of the call handlers operations

•that the call handler is installed and initialized and is working correctly

•that you have a working knowledge of deployment in general

•that a site survey has been conducted and that the installer has access to these plans

Note: The site survey should determine how many RF channels needed, number of handsets, user areas alternative sync ways to be used, if an alternative (Standby) Master KWS600v3 is needed, and if an LDAP Server and an alternative LDAP Server are needed.

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			Preface 17
1.2 Chapter Overview
	Where is it?	What is it about?	When to use it?
	Chapter 2	Introduction to KIRK	To learn about the different components in a
		Wireless Server 600v3	typical KWS600v3 configuration.
	Chapter 3	Deploying the KIRK	To learn how to deploy a KWS600v3 Multi-cell
		Wireless Server 600v3	installation
	Chapter 4	Installing the KIRK Wireless	To learn about KWS600v3 and to install it.
		Server 600v3
	Chapter 5	KIRK Repeater Installation	To mount repeater onto wall indoors.
	Chapter 6	Preparing KIRK Handset	To prepare KIRK Handsets for use, installing
		for Use	and charging battery.
	Chapter 7	Configuring KIRK Wireless	To power up the KWS600v3, connect a
		Server 600v3	computer to the KWS600v3, access the web
			based Administration Page and KIRK
			Configuration Tool, and configure the
			KWS600v3 through these programs.
	Chapter 8	KIRK Handset Registration	To register and subscribe KIRK Handsets.
		and Subscription
	Chapter 9	KIRK Handset Management	To unsubscribe and deregister KIRK Handsets.
			To change user configuration and adjust
			handsets.
	Chapter 10	System Management	To define and view different settings of the
			system, reading statistics, making a backup of
			configuration file, updating system software,
			and resetting the system.
	Chapter 11	Messaging over MSF	To enable the MSF messages function by
			activating the TELNET system.
	Chapter 12	Configuration/General/	To configure to poll an Update Server
		Update
	Chapter 13	Configuration of the Update	To configure the Update Server
		Server
	Chapter 14	Configuration of an NTP	To configure the NTP Server / Client
		Server / Client
	Chapter 15	Troubleshooting	To troubleshoot and to use the KIRK
			GWLOAD program.
	Chapter 16	Regulatory Notices	To learn about safety regulations.

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18Preface

1.3Related Documentation

For further information about the KWS600v3 not covered by this manual, refer to the following documentation at www.polycom.com:

Subject	Documentation
KWS600v3 Configuration depending	KWS600v3 Configuration Guide
on Call Handler	(SIP Protocol, part no. 14168600)
	(SIP Protocol: Broadsoft R13 and Samsung 0S2700
	SW 4.11, part no. 14168710)
	(Skinny Protocol, part no. 14168601)
Deployment Kit	Deployment Guide
Handset Operation	Handset User Guide
Pre and Mid Call Services Operations	Pre Call and Mid Call Services User Guide (part no.
	14168700)
Call Hold and Call Transfer	Call Hold and Call Transfer User Guide (SIP
Operations	Protocol) (part no. 14168711)
Release Notes	Every software release is accompanied by a Release
	Note. The Release Note describes software changes,
	bug fixes, outstanding issues, and hardware
	compatibility considerations for the new software
	release.
	Note: Read the Release Notes before you
	begin a software upgrade!

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Preface 19

1.4 Acronyms

AC	Authentication Code
ARI no.	Access Rights Identity - Serial number of the KWS600v3
dB	Decibels (deciBells)
DECT	Digital Enhanced Cordless Telecommunications
DHCP	Dynamic Host Configuration Protocol
e.i.r.p.	Equivalent Isotropic Radiated Power
GAP	Generic Access Profile
HW PCS	Hardware Product Change Status - Hardware edition
IP	Internet Protocol
IPEI	International Portable Equipment Identity - Serial number
	of the handset - SN
KWS600v3	KIRK Wireless Server 600v3
IWU	Inter Working Unit
LAN	Local Area Network
LDAP	Lightweight Directory Access Protocol
LED	Light Emitting Diode
KWS	KIRK Wireless Server
MAC	Media Access Control - hardware address of a device
	connected to a network
PB	Print circuit board
PBA	Print circuit board assembly
PBX	Private Branch eXchange
PCS	Product Change Status (Edition)
PIE	Production Initial Edition
PoE	Power over Ethernet
PP	Portable Parts - wireless handset
RSSI	Received Signal Strength Indicator
RTP	Real Time Protocol
SW PCS	Software Product Change Status - Software edition
TFTP	Trivial File Transfer Protocol
TOS	Type of Service
VoIP	Voice over Internet Protocol
WLAN	Wireless Local Area Network
WRFP	Wireless Radio Fixed Part - Wireless Repeater

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20 Preface

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21

Chapter 2 Introduction

A typical KWS600v3 configuration includes a number of the following components, in addition to the KWS600v3:

•Repeaters

•Handsets and accessories

Figure 1 Overview of the Whole Solution

This section provides information about:

•“Components of the KIRK Wireless Server 600v3 Solution” on page 22

•“Requirements for the KIRK Wireless Server 600v3 Solution” on page 26

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22 Introduction

2.1 Components of the KIRK Wireless Server 600v3 Solution

This section provides information about:

•“KIRK Wireless Server 600v3” on page 22

•“Wireless Bands” on page 23

•“KIRK Repeater” on page 23

•“KIRK Handset” on page 24

•“KIRK Maintenance Software” on page 25

2.1.1 KIRK Wireless Server 600v3

With the KWS600v3 Solution, you are always assured the very best quality as well as an array of telephony benefits:

•Exceptional voice quality

•High security based on DECT standard

•Support for repeaters to expand the radio coverage area

•Seamless handover between KWS600v3 and repeaters to assure uninterrupted calls

•Automatic log-in of handsets between installations – a feature which is especially relevant for customers with multiple locations

•SIO Application Interface for third party applications – adding messaging to mobility

As the KWS600v3 is a scalable solution capable of registering up to 1500 wireless users it is evidently an excellent choice for small, medium-sized as well as large businesses within a wide range of vertical markets. With the option of deploying the KWS600v3 as either a single-cell or a multi-cell solution, it can be adjusted to fit the exact needs of the individual customer. The IP interface to the PBX makes it an ideal solution for businesses with several locations. A multi-site solution can be customized with a number of single-cell and multi-cell deployments depending on the size of each individual location. When there is a need for more than 35 users at a location, a second or more KWS600v3 (called KWS600v3 secondaries) need to be installed. To create a multi-cell solution a multi-cell license is needed. Up to 256 radio units (a mix of primary and secondary KWS600v3 and repeaters) can be applied to obtain the necessary radio coverage. A single-cell version consists of one KWS600v3 and up to 6 repeaters.

Table 1 Overview of System Capacity

Description	Capacity
Min. number of KIRK Wireless Server 600v3 Single-cell	1
Max. number of KIRK Wireless Server 600v3 Multi-cell	256
Max. number of repeaters on KIRK Wireless Server 600v3 Single-cell	6
Max. number of repeaters per KIRK Wireless Server 600v3 per unit	1,2 or 3

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		Introduction 23
	Table 1 Overview of System Capacity
	Max. number of repeaters in a whole system	256 (minus number of
		KIRK Wireless Server
		primaries and secondaries
	Max. number of simultaneous calls (Single-cell)	12
	Max. number of simultaneous calls (Multi-cell)	11
	Max. number of registered handsets (Single-cell)	35
	Max. number of registered handsets (Multi-cell)	1500

The KWS600v3 controls the wireless infrastructure. It manages the repeaters and the IP interface to the call handler, as well as functionalities such as synchronization of seamless handover, echo cancellation, line delay compensation etc.

The communication protocol between the KWS600v3 and the call handler can be either:

•Skinny

•H.323

•SIP

Note: H.323 and Skinny Protocol support is limited to specific regions and does not include North America

A KWS600v3 is installed directly on the LAN and must be managed as part of the corporate network.

For more information about the KWS600v3, refer to “Deploying KIRK Wireless Server 600v3” on page 31, “Installing the KIRK Wireless Server 600v3” on page 41 and “Configuring KIRK Wireless Server 600v3” on page 77.

2.1.2 Wireless Bands

The wireless solution supports two wireless bands, allowing operation in various countries and regions. Supported wireless bands are:

•ETSI DECT (1880-1900 Mhz), referred to as DECT

•USA DECT (1920-1930 Mhz), referred to as 1G9

The wireless band used by a KWS600v3 is determined by the KWS600v3 and handsets ordered with the solution.

2.1.3 KIRK Repeater

The repeater can be used to extend the coverage area in a wireless solution. The wireless repeater is used in areas with limited voice traffic, where cabling is difficult. Depending on the repeater type, it can be mounted either on the wall or on the ceiling. The wall mounted repeater is available as a half slot or full slot repeater. The ceiling mounted repeater is available as a full slot repeater. A half slot repeater covers two simultaneous

KIRK Wireless Server 600v3 Installation and Configuration Guide

24 Introduction

speech channels; a full slot repeater covers four simultaneous speech channels. The repeater does not increase the number of traffic channels, but increases the coverage area established with the KWS600v3. Up to three repeaters can be placed in cascade formation directing coverage in a certain direction.

The KWS600v3 can support up to 6 repeaters in a single-cell solution and up to 256 radio units (a mix of primary and secondary KWS600v3 and repeaters) in a multi-cell solution.

For more information about the repeater, refer to “KIRK Repeater Installation” on page 49.

2.1.4 KIRK Handset

The handset is a lightweight, ergonomically designed wireless unit that includes an LCD display and keypad.

The handset is a portable unit compatible with DECT GAP standard.

The handset is designed to provide the subscriber with most of the features available for a wired phone, in addition to its roaming and handover capabilities.

The KWS600v3 supports up to 35 registered handsets in a single-cell solution and up to 1500 registered handsets in a multi-cell solution.

For more information about the handset, refer to “Preparing KIRK Handset for Use” on page 65, “KIRK Handset Registration and Subscription” on page 145 and “KIRK Handset Management” on page 159.

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Introduction 25

2.1.4.1 Auto Login and Handover

Auto login refers to the ability to log on to more than one system, enabling you to use the same handset on up to 10 different systems. If a handset is subscribed to two or more systems, you can use Auto Login type A or Auto Login type B to change between the systems automatically:

•Auto Login type A is used if a handset is subscribed to two or more systems. Auto Login A should only be used in separate systems without overlaps.

•Auto Login type B is used if a handset is subscribed to two systems only. Auto Login B can be used in separate systems which are overlapping each other.

Note: Auto Login type B is only supported in 4020/4040/4080 Handsets.

For more information about Auto Login, refer to “Subscribing KIRK Handsets” on page 152.

Handover refers to the ability to move between the coverage areas of different radio units (mix of primary and secondary KWS600v3 and repeaters) on the same system while talking, without interruptions in the conversation.

2.1.5 KIRK SIO Application Interface

The SIO Application Interface is a communication platform allowing text messaging between the wireless server and a handset. With the SIO API, which is a fundamental part of all our wireless solutions, and a third party application program, the customer is offered a wide range of usage opportunities in a variety of vertical markets.

2.1.6 KIRK Maintenance Software

The following software applications for the installation and maintenance of the KWS600v3 are provided:

•Web based Administration Page

Used for programming of the KWS600v3 and registration of handsets.

•Configuration Tool

Used for programming of the KWS600v3.

•ServiceTool

Used for programming of the repeater, adjustment of the handset and software download to repeater/handset.

Note: ServiceTool is not used for adjustment of the 5020 Handset.

The ServiceTool application can be downloaded from www.polycom.com.

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26 Introduction

2.2 Requirements for the KIRK Wireless Server 600v3 Solution

This section provides information about the environmental and electrical requirements and software requirements for the KWS600v3 Solution.

2.2.1 KIRK Wireless Server 600v3

2.2.1.1 Environmental Requirements

The following is a list of recommendations for suitable installation conditions:

•Verify that the installation area is clean, dry, and protected from weather extremes.

•Verify that the floor of the installation area is finished with linoleum, vinyl, ceramic, wooden flooring, computer floor tiles, or polished sealed concrete.

•Verify that the ceiling of the installation area is finished or treated to prevent particle discharge.

•Verify that the installation area is well lit, and that the light source is uniformly diffused without shadows. Adequate lighting should provide a comfortable reading level and allow the identification of wire insulator colors without undue eye fatigue. Lighting should be comparable to an office work environment, with a minimum level of 21 meter/68.9 feet at each work surface. As a general rule, in a room with a 2.5 meters/8.2 feet ceiling, one 1.2 meters/4 feet fluorescent tube provides sufficient illumination for 1.9-2.4 square meters/20.5-25.9 square feet.

•Verify that ventilation of the installation area is capable of maintaining an ambient temperature of 0-40°C/32-104°F, and a relative humidity of 20-80% non-condensing, while the system is operating. The maximum power rating of a KWS600v3 under full load should not exceed 315W/1070 BTU/Hr. These figures are for each cabinet only, and do not take into account heat generated by other equipment. In particular, charging fully-discharged batteries may generate a considerable amount of heat, depending on battery capacity and rate of charge. Refer to the equipment manufacturer data for more information.

•Maximum distance between two KWS600v3 varies depending on material and construction of buildings, but there must always be synchronization chains and radio coverage overlap between the two KWS600v3 or handover between radio units. The time it takes a person to cross the common coverage area must be 10 seconds or more, as the handset needs time to scan for an alternative KWS600v3.

•Verify that the installation area is free of caustic or corrosive liquids, substances, or materials. If batteries will be installed as part of the system, ensure that adequate precautions are taken (such as special ventilation) to prevent corrosive emissions from the batteries. Check local building codes for additional requirements.

•Verify that the installation area is located no closer than 6.1meters/20.0 feet from electric devices that produce large electro-magnetic fields (EMF) or high levels of radio frequency energy. Possible EMF sources are radio transmitters, electric arc welding machines, copying machines, electric motors, refrigeration units, power transformers, electric load centers, and main circuit breaker panels.

•Verify that a PoE a power adapter is available.

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Introduction 27

2.2.1.2 Electrical Requirements

The following electrical requirements must be met:

•Mains of LAN (802.3af). (Power supply via the network)

•Power consumption: 24V/130-220mA (standby 180 mA)

•Typical power consumption: 7W per unit

•The max. radiated output power for the antenna is 10mW e.i.r.p/channel.

2.2.2 KIRK Repeater

2.2.2.1 Environmental Requirements

•Avoid installing repeaters on large concrete or marble columns because these columns affect radio coverage. If possible, place the repeater a minimum of 1.0 meter/3.3 feet from these types of columns.

•Do not install a repeater with the antenna housings near metal objects. Be careful not to damage existing wiring or panels.

•Do not position repeaters in ducts, plenums, or hollow spaces used to transport environmental air except where the duct, plenum or hollow space is created by a suspended ceiling having lay-in panels. When you need more than one repeater in a cell to meet traffic requirements, position the repeaters at the same cell center.

•Keep the repeater away from steel constructions.

•Do not position repeaters directly on metallic surfaces. If possible, place the repeater a minimum of 1.0 meter/3.3 feet from these types of surfaces.

•Do not position repeaters behind furniture.

•Only position repeaters where the signal is needed.

•The installation area must be clean, free of traffic and excess dust, dry, and well ventilated.

•The installation area must be within the temperature ranges of 10°C and 40°C.

•The installation area must be between 20% and 80% non-condensing relative humidity.

•Minimum distance between two repeaters varies depending on material and construction of buildings, but there must always be synchronization chains and radio coverage overlap between the two repeaters and handover between handsets. The time it takes a person to cross the common coverage area must be 10 seconds or more, as the handset needs time to scan for an alternative repeater.

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28 Introduction

2.2.2.2 Electrical Requirements

The following electrical requirements must be met:

•The max. radiated output power for the antenna is 10mW e.i.r.p/channel.

•The supplied power for the charger must be 110 V to 120 V ac nominal (or 220 V to 230 V ac nominal), 50/60 Hz.

2.2.3 KIRK Handsets

2.2.3.1 Environmental Requirements

•The area where the handset is used must be within the temperature ranges of 0°C and 40°C.

•For correct battery charging, the room temperature must be between 0°C and 25°C/ 32°F and 77°F. Therefore, the handset must not be placed in direct sunlight. The battery has a built-in heat sensor which will stop charging if the battery temperature is too high.

•For battery information, refer to “” on page 67.

•The area where the handset is used must be between 20% and 80% non-condensing relative humidity.

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Introduction 29

2.2.3.2 Electrical Requirements

The following electrical requirement must be met:

•The supplied power for the charger must be 110 V to 120 V ac nominal (or 220 V to 230 V ac nominal), 50/60 Hz.

2.2.4 KIRK Maintenance Software

This section describes the computer requirements to run the installation and maintenance tools of the KWS600v3.

2.2.4.1 Software Requirements

•OS: Windows 2000 (SP4), Windows XP (SP2), Windows Vista (for the web based Administration Page of the KWS600v3, OS can also be: Linux, Macintosh)

•CPU: Minimum 400MHz (2000/XP), 1GHz (Vista)

•RAM: Minimum 256 MB (2000/XP), 1 GB (Vista)

•GPU/Display: XGA (1024x768)

•Harddisk: Minimum recommended harddisk size by OS and other installed applications + 25 MB free space for the application.

Note: Depending on other applications running on the system, CPU, RAM and harddisk may vary.

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14117800, Ed.3.0