Pitney Bowes DM800i Operating Guide

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Digital Mailing System

DM800i

Operator Guide

Canada English Version

retrieval system of any type or transmitted by any means, electronically or mechanically, without the express, written permission of Pitney Bowes.

We have made every reasonable effort to ensure the accuracy and usefulness of this manual; however, we cannot assume responsibility for errors or omissions or liability for the misuse or misapplication of our products.

Due to our continuing program of product improvement, equipment and material specifications as well as performance features are subject to change without notice. Your postage meter may not have some of the features described in this book.

AccuTrac, Ascent, DM800i, DM800, DM Series, E-Z Seal, IntelliLink, WEIGH-ON-THE-WAY (WOW), Postage By Phone, and Pitney Bowes Supply Line are trademarks or registered trademarks of Pitney Bowes Inc. All other trademarks are trademarks or registered trademarks of the respective owners.

ii SV61966 Rev. A

Alerting Messages

Various messages are used throughout this guide to alert you to potentially hazardous or error causing conditions. These messages are as follows:

WARNING! Alerts you to conditions or practices that could cause serious injury.

CAUTION: Alerts you to conditions or practices that could cause damage to the equipment or to the material being run.

IMPORTANT! Alerts you to conditions or practices that could adversely affect equipment operation if instructions are not followed exactly.

NOTE: Provides a comment or explanation of the associated topic.

FCC Compliance

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause interference to radio communications. Operation of this equipment in a residential area is likely to cause interference, in which case the user will be required to correct the interference at his own expense.

Use only a shielded interface cable to operate this equipment with a scale or other peripheral device.

CAUTION: Changes or modifications to this equipment not expressly approved by the party responsible for compliance (Pitney Bowes) could void the user’s authority to operate the equipment.

SV61966 Rev. A iii

FCC Compliance of Modem

This equipment complies with Part 68 of FCC rules. The label on the equipment cover shows the FCC registration number and the ringer equivalence number (REN) for the modem. If requested, this information must be provided to the telephone company. This equipment is designed to connect to a two-wire, local switch, access loop start (Facility Interface Code 02LS2) with a standard RJ11C interface.

The REN is used to determine the quantity of devices that may be connected to the telephone line. Excessive RENs on the telephone line may result in the devices not ringing in response to an incoming call. In most, but not all areas, the sum of the RENs should not exceed five. To be certain of the number of devices that may be connected to the line, contact the telephone company to determine the maximum REN for your calling area.

If this modem causes harm to the telephone network, the telephone company may discontinue your service temporarily. You will be notified in advance or as soon as possible. You will be advised of your right to register a complaint with the FCC. If the user experiences trouble using this equipment, the user shall disconnect the equipment from the telephone line to determine if the equipment is malfunctioning. If the equipment is malfunctioning, the use of the equipment shall be discontinued until the problem is corrected.

The telephone company may make changes to its facilities, equipment operations, or procedures that could affect the operation of this equipment. In this event, the telephone company will provide advance notice for you to make necessary modifications to maintain uninterrupted service.

If you experience trouble with this modem, please refer to the warranty information provided with this equipment. If the trouble is causing harm to the network, the telephone company may request that you remove the equipment from the network until the problem is resolved.

This equipment may not be used with party lines or coin lines. This equipment is not intended to be serviceable. Please refer to the warranty information if prob-

lems occur. Failed units will be withdrawn by approved Pitney Bowes service engineers and returned to the U.S. Service Center. For reference purposes, the U.S. Service Center contact address is: Pitney Bowes Inc., Walter Wheeler Drive, Stamford, CT 06926-0700.

iv SV61966 Rev. A

FCC Compliance of Stacker

NOTE: This equipment has been tested and found to comply with the limits for a Class A digital device, pur-

suant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause interference to radio communications. Operation of this equipment in a residential area is likely to cause interference in which case the user will be required to correct the interference at his own expense.

CAUTION: Changes or modifications to this equipment not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

Shielded I/O cables must used with this equipment to ensure compliance with the limits. Use of unshielded cables is prohibited.

SV61966 Rev. A v

DM800™ Series Digital Mailing System Operating Guide

Contents

Pitney Bowes Contact Information List Chapter 1 - Read this First Chapter 2 - Meet the DM800™ Series

Digital Mailing System Chapter 3 - Mail in a Minute Chapter 4 - Running Mail Chapter 5 - Mailing System Setup Chapter 6 - Adding Postage Chapter 7 - Accounting Setup Chapter 8 - Reports Chapter 9 - Maintaining and Updating Chapter 10 - Troubleshooting Chapter 11 - Supplies and Options Appendix A - Glossary Appendix B - Operator Training Checklist Appendix C - Specifications Index

SV61966 Rev. A

Pitney Bowes Contact Information List

Pitney Bowes Web Sites

– For frequently asked questions, go to:

http://www.pitneybowes.ca

– To place requests for service, go to:

http://www.pitneybowes.ca/webtools

– To order Pitney Bowes supplies and accesso

ries, go to:

http://www.pitneybowes.ca

Store.

and click on Online

Our Help Desk

For direct questions, call: 1.800.672.6937.

Customer Service Representatives are available Monday through Friday, 8AM - 8:00PM EST.

Postage By Phone® System

To contact, call 1.800.387.4660.

Pitney Bowes Supplies

To order Pitney Bowes approved supplies,

call our Pitney Bowes Supply Line™ at

1.800.672.6937 or visit our online store at:

http://www.pitneybowes.ca

vii

Contents

What’s in This Guide .....................................1-2

Other Information...........................................1-3

What You Need to Know .............................1-4

Safety Requirements ....................................1-4

Important Information About Powering Your

DM Series™ Digital Mailing System Off ........1-9

Read This First

SV61966 Rev. A 1-1

1 • Read this First

What’s in This Guide

Chapter 1 - Read this First contains important information about CPC

requirements and equipment and telephone safety precautions. Chapter 2 - Meet the DM800™ Series Digital Mailing System gives an

overview of the mailing system and the location of each control and machine feature. Please read this section carefully. It provides a foundation for the instructions in later sections of this book.

Chapter 3 - Mail in a Minute explains the basics of running mail using the DM800™ Series System. By following these instructions, you will be able to run mail quickly.

Chapter 4 - Running Mail explains how to run mail in the different mail modes as well as when to use the various options.

Chapter 5 - Mailing System Setup provides step-by-step instructions for customizing your mailing system to suit your needs.

Chapter 6 - Adding Postage explains how to add postage funds to your postage meter (Postal Security Device) using the Pitney Bowes Postage By Phone® Meter Payment System.

Chapter 7 - Accounting Setup explains how to set up accounts to track postage.

Chapter 8 - Reports explains the different types of reports available and how to print them.

Chapter 9 - Maintaining and Updating explains how to check the quality of the meter stamp and how to take care of the moistener and tape feeder. It also tells you how to add features and update postal rates and carriers.

Chapter 10 - Troubleshooting contains a list of problems you may encounter while using your mailing system.

Chapter 11 - Supplies and Options lists the supplies available for the DM800™ Series Digitial Mailing System and how to order them.

Appendix A - Glossary defines mailing terms used throughout this operator guide.

Appendix B - Operator Training Checklist is a list of procedures the Pitney Bowes representative will review with you during the installation of your mailing system.

Appendix C - Specifications contains the specifications for the mailing system and mailing materials.

1-2 SV61966 Rev. A

DM800™ Series Digital Mailing System Operating Guide

Other Information

This section describes other sources of information available for the DM800™ Series Digital Mailing System.

Publications

Postage By Phone® Meter Payment System Guide

This booklet details all the features of the Postage By Phone® Meter Payment System.

Scale User Guide

If you purchase an attached scale, read this guide if you have questions about its operation.

On the System

Quick Reference Cards

Much of the information contained in the Operator guide, such as how to set postage, process mail, or clear jams is summarized in the Quick Reference Card Set. The cards are located in a slot in the Stacker module of the DM800™ Series System.

SV61966 Rev. A 1-3

1 • Read this First

What You Need to Know

Since your postage meter (Postal Security Device) is licensed by Canada Post Corporation (CPC), you must follow a few basic requirements.

CPC Requirements

• Mail must have the correct date and postage amount in the meter stamp.

• Metered mail must bear the Postal Code of where the postage meter (Postal Security Device) is located.

• If you move to another Postal Code location, you must update the Postal Code. You can do this by calling your local Pitney Bowes district office.

•

Each time you refill your postage meter (Postal Security Device) through the modem, the Postage By Phone® Meter Payment System computer automatically performs a postal inspection. If the postage meter in your mailing machine has not detected a modem refill transaction at certain intervals, the message “Inspection Required” appears on the main screen of the IntelliLink® Control Centre. (The system will then prompt you to connect to Pitney Bowes and perform an inspection.)

• The postage tape you use must meet CPC specifications.

Safety Requirements

WARNING! Follow normal safety precautions for all office equip-

ment whenever using the DM800™ Series Digital Mailing System.

• Read all instructions before you attempt to operate the machine.

• Use the equipment only for its intended purpose.

• Place the machine near an easily accessible power outlet. Avoid us ing outlets controlled by wall switches or shared by other equipment.

• Plug the machine into a properly grounded power outlet. DO NOT re move the power cord’s ground pin and DO NOT use a ground adapter.

• Make sure the area in front of the power outlet is free of obstruction.

• Turn the machine off using the power switch (for the location, refer to Chapter 2, page 2-6) and NOT from a power strip.

• Do not place lighted candles, cigarettes, cigars, etc. on the machine.

• DO NOT route the power cord over sharp edges or trap it between pieces of furniture. Make sure there is no strain on it.

1-4 SV61966 Rev. A

DM800™ Series Digital Mailing System Operating Guide

Safety Requirements

continued

• To reduce the risk of fire or electrical shock, DO NOT attempt to remove covers or disassemble the equipment. The housing encloses hazardous parts. If any components are dropped or otherwise damaged, report such damage to your Pitney Bowes customer service representative.

• Keep fingers, long hair, jewelry, neck ties, and loose clothing away from moving parts at all times.

• When removing jammed material, avoid using too much force to pre vent personal injury and damaging equipment.

• To prevent overheating do not cover system vent openings.

• When lifting covers, wait for all parts to stop moving before placing hands near feeder path or printer.

• Do not remove covers as they enclose hazardous parts that should only be accessed by a Pitney Bowes Service Representative.

• Use only Pitney Bowes approved supplies, e.g., inks, tapes, and clean ers. Call our Pitney Bowes Supply Line™ to order supplies. Refer to the Pitney Bowes Contact Information List at the front of this guide for the Pitney Bowes Supply Line™ phone number.

• Always follow the specific occupational safety and health standards prescribed for your workplace.

NOTE: The DM800™ Series System requires annual cleaning by a Pitney Bowes service representative. For continued safe operation, contact your local Pitney Bowes office for a scheduled cleaning.

If you use an AC adapter to power the meter when it is off the mailing ma-

chine base:

• Use only the AC adapter designed specifically for the IntelliLink® Control Centre on the back of the DM800™ Series System. Third-party AC adapters may damage the IntelliLink® Control Centre.

• To protect against electrical shock, plug the AC adapter into a properly grounded power outlet.

• Do not route the AC adapter cable over sharp edges or trap between furniture.

CAUTION: In case of an ink spill, leaking ink or excessive ink accumulation, immediately power down and disconnect the power cord from the wall plug and call your local Pitney Bowes office for a cleaning.

SV61966 Rev. A 1-5

1 • Read this First

Safety Requirements

continued

The IntelliLink® Control Centre and its built-in postage meter (Postal Security Device) connect directly to analog telephone lines. For your protection we urge you to follow basic safety precautions to reduce the risk of fire, electric shock and injury to persons, as well as the following:

• Never connect telephone wiring during a lightning storm.

• Disconnect the meter telephone line during a lightning storm.

• Avoid using a telephone or equipment that connects to a telephone line during an electrical storm; there may be a remote risk of electrical shock from lightning.

• Never install telephone jacks in wet locations.

• Do not use this product near water, for example, near a bath tub, wash bowl, kitchen sink or laundry tub, in a wet basement or near a swimming pool.

• Never touch non-insulated telephone wires or terminals unless the telephone line has been disconnected at the network interface.

• Use caution when installing or modifying telephone lines.

• Do not use the telephone or equipment connected to the telephone line in the vicinity of a gas leak.

• Do not connect your postage meter (Postal Security Device) to a digital phone line. The device’s built-in modem is designed to work with an analog phone line only. (Your fax machine is usually connected to an analog phone line.) If you do not know if your line is digital, call your phone provider for verification.

• Disconnect the telephone cord from the wall before removing the IntelliLink® Control Centre.

CAUTION: To reduce the risk of fire, only use the 26 AWG telecommunication line cord either supplied with the machine or supplied separately.

1-6 SV61966 Rev. A

DM800™ Series Digital Mailing System Operating Guide

DJPS/DMPS Power Stacker

WARNING! Follow normal safety precautions for all office equipment whenever using the DJPS/DMPS power stacker.

· Use only Pitney Bowes approved supplies, in particular aerosol dusters. Improper storage and use of aerosol dusters or flammable aerosol dusters, can cause an explosive-like condition that could result in a personal injury and/or property damage. Never use aerosol dusters labeled flammable and always read instructions and safety precautions on the duster container label.

· To obtain Pitney Bowes supplies, please contact our Pitney Bowes Supply Line™. Material Safety Data Sheets can be obtained on the web or from our Pitney Bowes Supply Line™. Refer to the Pitney Bowes Contact Information List at the front of this guide for phone numbers and web site information.

· Use the power cord supplied with the machine and plug it into a prop erly grounded wall outlet located near the machine and easily accessible. Failure to properly ground the machine can result in severe personal injury and/or fire.

· Avoid touching moving parts or materials while the machine is in use. Keep hands, loose clothing, jewelry and long hair away from all moving parts.

· Do not remove covers. Covers enclose hazardous parts that should only be accessed by properly trained service personnel. Immediately report to Pitney Bowes Service any damaged or non-functioning components that renders the unit unsafe.

· Place the unit in an accessible location to allow for proper venting of the equipment and to facilitate servicing.

· The power cord wall plug is the primary means of disconnecting the machine from the AC supply.

· Do not use an adapter plug on the line cord or wall outlet.

· Do not remove the ground pin from the line cord.

· Avoid using wall outlets that are controlled by wall switches, or shared with other equipment.

· Do not route the power cord over sharp edges or trapped between fur niture.

SV61966 Rev. A 1-7

1 • Read this First

Safety Requirements

continued

· Ensure there is no strain on the power cord where it becomes jammed between the equipment, walls or furniture.

· Be certain the area in front of the wall receptacle into which the ma chine is plugged is free from obstruction.

· To prevent overheating, do not cover the vent openings.

· Read all instructions before attempting to operate the equipment.

· Use this equipment only for its intended purpose.

If your stacker has an AC adapter to power the stacker:

· Use only the AC adapter designed specifically for the stacker and shown in Chapter 11, Supplies and Options. Third-party AC adapters may damage the stacker.

· To protect against electrical shock, plug the AC adapter power cord into a properly grounded wall outlet.

· Do not route the AC adapter cable over sharp edges or trap it between furniture.

NOTE: Always follow the specific occupational safety and health standards for your workplace.

1-8 SV61966 Rev. A

DM800™ Series Digital Mailing System Operating Guide

NO NONO

YES

OFF

Important Information About Powering Your DM Series™ Digital Mailing System Off

Your DM Series™ Digital Mailing System is designed to remain powered on at all times. This is necessary so that the printer station can perform the required maintenance it needs to maintain peak performance.

Your DM Series™ System has a power switch (for the location, refer to Chapter 2, page 2-6) so that you can properly remove power to the system.

If you need to power off your system, you must use the power switch. When you power off the system, the system immediately moves the printhead back to the capping station to keep the printhead from drying out.

Powering off your system by any other means, such as a wall switch, a power strip, or unplugging from a wall outlet, will result in higher than normal ink consumption and could damage your mailing system.

SV61966 Rev. A 1-9

Meet the DM800™ Series Digital Mailing System

Contents

Introducing the DM800™ Series Digital

Mailing System ..............................................2-2

Features and Benefits ..................................2-2

Parts of the Mailing System ..........................2-5

SV61966 Rev. A 2-1

2 • Meet the DM800™ Series Digital Mailing System

Introducing the DM Series™ Mailing System

Features and Benefits

The DM Series™ Digital Mailing System is an easy-to-use mailing system you can tailor to satisfy the unique requirements of your organization. This system:

• Automatically feeds a stack of mail.

• Moistens and seals the envelope flaps.

• Imprints the correct postage amount.

• Stacks the finished mail.

The following section provides a summary of the main features and benefits of your DM800™ Series Digital Mailing System.

Postage Meter

The postage meter on your mailing system is a Postal Security Device (PSD) that incorporates the latest technology approved by the Canada Post Corporation to secure funds. This technology eliminates the need to perform physical inspections thereby making the system easier and more convenient to use. The PSD contains the funds and performs all of the calculations necessary to print meter stamps that comply with the latest CPC standards.

2-2 SV61966 Rev. A

DM800™ Series Digital Mailing System Operating Guide

Easy-To-Use IntelliLink® Control Centre

The IntelliLink® Control Centre is mounted on the top of your mailing system and features a large easy-to-read graphic display, function keys and alpha and numeric keypads. A series of messages and options appear in the display to prompt you through all of the setup and mailing operations. You use the function keys and keypads to respond to the system prompts and select your options.

Variety of Communications Options

Your DM800™ Series Digital Mailing System comes with communications ports for data communications with Pitney Bowes support services and for interfacing to external devices such as a personal computer, an optional scale, or other peripherals.

An internal modem with an external interface to analog telephone lines allows data communications with Pitney Bowes support services as well as external mail/parcel carriers.

Communications with Pitney Bowes provides the following benefits:

• Postage By Phone

• Remote postage inspections

• Ability to download graphic images (ads, and inscriptions)

• Ability to download rate change and software updates

Meter Payment System refills

Ability to Communicate With Other Applications

Your mailing system has a peripheral communications USB port that allows you to connect to a personal computer (PC). Your system can communicate with the following software applications or application types running on a PC connected through the USB port:

• Data Exchange software

• Ascent® Software

• Business Manager

Ability to Use Other Pitney Bowes Equipment

You can use the following Pitney Bowes equipment with your mailing system:

•

DJPS/DMPS Power Stacker. This provides a larger area for stacking imprinted envelopes. (Optional.)

SV61966 Rev. A 2-3

2 • Meet the DM800™ Series Digital Mailing System

Features and Benefits

continued

Accounting and Reporting

The standard accounting and reporting feature allows you to store postage costs for 25 accounts, or you can purchase options for storing 100 or 300 accounts. You can run reports on single or multiple accounts and limit access to the accounts by password protecting them. For more information on the standard accounting package, refer to Chapter 7, Accounting and Chapter 8, Reports, in this guide.

Budget Manager

You can also acquire the enhanced accounting package, Budget Manager. Budget Manager allows you to create more accounts with higher levels of detail.

For more information on Budget Manager, refer to Budget Manager Opera- tor Guide, SV60957.

Business Manager

You can connect your DM system directly to a Business Manager host PC and control all of your accounts, operators and postal transaction data through the Business Manager Administration module. For more information on Business Manager, refer to the Business Manager Operator Guide, SV61178.

Parts of the Mailing System

DM800™ Digital Mailing System Exterior

This section describes the parts of your DM800™ Series Digitial Mailing System and includes:

• The DM800™ Digital Mailing System Exterior, including the WEIGH-ON-THE-WAY™ (WOW™) Module

• DM800™ Series Digital Mailing System Interior

• The IntelliLink® Control Centre

• The Main Screen

IntelliLink® Control Centre - This contains the screen and keypad for communicating with the mailing system and the built-in postage meter (Postal Security Device).

Feed Cover - Protects moving parts and prevent foreign objects from entering the machine. The feed cover protects the feeder and the main cover protects the transport area.

WOW (WEIGH-ON-THE-WAY™) Cover - Protects the WOW™ transport area on DM800™ Digital Mailing System that have the optional WOW™ module.

Printer Cover - protects the print head and ink cartridge components. Thickness Adjustment Knob - You use this knob to adjust for the thick-

nesses of the envelopes you are feeding into your mailing system. Platform Scale - An optional 5 kg or 7 kg integrated platform is available

for the DM800™ Digital Mailing System. On/Off switch - Turns the mailing system on and off. This is located on

the lower left side of the feed deck.

Feed Deck - This is where you load the mail. Side Guide - Set this to reduce the skewing of pieces of mail as you feed

them into the feeder. Transport Release Knob - You pull this knob out to drop the lower half of

the transport deck if you need to clear a jam. Art Card Slot - The art card plugs

into the art card slot on the right side of the IntelliLink® Control Centre (as shown in the photo on the right). The art card contains advertisements and inscriptions.

Quick Reference Card Set - These are easy reference cards containing instructions for performing operations like how to set postage, process mail, or clear jams. The cards are located in a slot in the stacker module of your mailing system.

Stacker - This is where mail is deposited after the postage is applied to the piece of mail. It is located on the right side of the machine and may be a drop stacker, or an optional DJPS/DMPS Power Stacker.

SV61966 Rev. A 2-5

2 • Meet the DM800™ Series Digital Mailing System

The DM800i™ Digital Mailing System

Integrated platform scale

Feed deck

Side guide

Thickness adjustment knob

Feed cover

Printer cover

IntelliLink® Control Centre

Art card

Slot for quick reference card set

DropStacker

Transport release knob

On/Off Switch

Left Side View of the DM800i™ Digital Mailing System

2-6 SV61966 Rev. A

DM800™ Series Digital Mailing System Operating Guide

Right Side View of the DM800i™ Digital Mailing System

with Optional DJPS Power Stacker

DJPS Power Stacker

DM800i™ Digital Mailing System with Optional WOW™

WEIGH-ON-THE-WAY™ (WOW™) Module

SV61966 Rev. A 2-7

2 • Meet the DM800™ Series Digital Mailing System

Connectors on the Back of the Mailing System Base

Dual External Device Ports - Two USB ports are located on the back,

lower right side of the machine. These provide communications with external devices like a printer, an external scale, a PC or modem. If you have an external modem and you need to connect to one of these ports, refer to External Modem Connections in this chapter.

Power Stacker Connector - Use this connector to attach an optional power stacker.

Serial Port Connector - One Pitney Bowes serial port connector. This is for Pitney Bowes use only.

Dual external device USB ports

Optional power stacker connector

Serial port

(For use by Pitney Bowes Only)

2-8 SV61966 Rev. A

DM800™ Series Digital Mailing System Operating Guide

Parts of the Mailing System

continued

Connectors on the Back of the IntelliLink® Control Centre

Internal Analog Phone Line Connector - Depending on the version of

your IntelliLink® Control Centre, you may have an internal analog modem. The Internal Analog Phone Line Connector label in the figure below indentifies the PCN numbers of the IntelliLink® Control Centres that have an internal analog modem and can connect directly to an analog phone line. The PCN number is located on the bottom of your IntelliLink Control Centre.

The term analog phone line refers to a RJ11C or RJ11W compatible (single line) telephone wall plug typically used for a residential phone or facsimile hookup.

External Modem USB Connector - The IntelliLink® Control Centre has a connector for an external modem located on the right side of the control centre when viewed from the back. If your mailing system is not located near an analog phone line and you need to remove the control centre when you perform feature updates or add postage, you can connect the external modem to this connector. Refer to External Modem Connections in this chapter.

IntelliLink® Control Centre AC Adapter Receptacle - The receptacle for the AC adapter is located on the back of the IntelliLink® Control Centre. If you need to remove the control centre from the mailing system base and move it to an analog telephone line, you plug the AC adapter into this receptacle. When the control centre is connected to the mailing system base, access to the AC adapter is blocked as indicated by the dotted line in the picture below.

Control Centre installed on machine base (AC adapter receptacle)*

Internal analog phone line connector*

*Use this to connect to the analog phone line if the control centre has the following PCN number: 1DXX

SV61966 Rev. A 2-9

*The dotted line indicates adapter receptacle is covered by the base

USB modem connector*

*Use this to connect an external modem if your control centre has the following PCN number: 1CXX

2 • Meet the DM800™ Series Digital Mailing System

Connecting the IntelliLink® Control Centre to a Remote Phone Line

External Modem Connections - Back of the IntelliLink® Control Centre

This figure shows the connection between an external modem and the USB modem connector on the back of the control centre. This also shows the AC adapter plugged into the control centre after it has been removed from the mailing system and moved to an analog phone line.

AC Adapter plugged into IntelliLink® Control Centre

Internal analog line for PCN 1DXX only

External USB modem cable for PCN 1CXX only

Telephone cord for analog line (26 AWG or smaller)

External modem

External Modem Connections - Back of the Mailing System Base

If you are using an external modem and there is an analog phone line near your mailing system, you should connect the modem to the USB connector on the back of the control centre as shown in the figure below.

External USB modem cable

External modem

2-10 SV61966 Rev. A

DM800™ Series Digital Mailing System Operating Guide

Parts of the Mailing System

continued

Mailing System Interior

Thick mail setting

Thickness Adjustment Knob - Use this to adjust for the thicknesses of the envelopes. You do not have to lift the cover to adjust the knob.

For thicker pieces of mail (3/8” to 5/8”), or mail containing several inserts, use the thick mail setting. For mail containing only single inserts, or for postcards, use the normal mail setting. Refer to the figure on the right.

Normal mail setting

Top Release Stall Lever/Lower Release Lever - Lift these to clear stalls on the Feed deck.

Pressure-Sensitive Postage Tape - The DM800™ Digital Mailing System uses this pressure sensitive tape to print reports and meter stamps for packages or pieces of mail that are outside the limits specified for mailing materials. See Specifications in Appendix C of this guide for details.

Feed Deck - This feeds the envelopes to the printer. If your system has the option WOW™ module, this feed the envelopes to the WOW™ transport deck.

E-Z Seal® Sealing Solution Bottle - This contains the E-Z Seal® solution used for moistening and sealing envelopes.

Thickness adjustment knob

Interior of DM800i™ Digital Mailing System

(Under the Feed Cover)

The IntelliLink® Control Centre

1. Five Screen Keys - The five keys directly to the left of the display screen allow you to select options displayed on the screen.

Lock Button - If no account is selected, this locks the IntelliLink® Control Centre.

Normal Preset Key - Returns you to the factory default setting.

Mode Key - Press to choose from a variety of mail processing modes.

Class Key - Enables you to select the correct class for your mailing (e.g., Domestic Standard Letter, Priority Courier, Xpresspost).

Seal Key - Allows you to moisten and seal envelopes, with or without applying postage. You can also choose not to seal the envelopes at all, adjust the wetness, or prime the moistener.

Accounts Key - Press to set up and edit accounts.

Custom Preset Key - Use this to choose frequently-used system key settings for running different jobs.

Menu Key - Press to view the following settings and options:

• Meter Stamp Options

• Set Up

• Zero Scale

• Maintenance

• Turn Features On

• Adjust Display Contrast

10.

Funds Key - Allows you to obtain the following information:

• Funds Available (in postage meter)

• Funds Used

• Total Pieces (of mail processed by your mail system)

11.

Reports Key - Offers a selection of different types of reports to run.

12.

Help Key - Gives detailed information about a screen you are viewing.

13.

Numeric Keys - Press numbered keys to enter weights, postage (Corrections, Statement of Mailing / Manifests), select numbered options on the display, and enter account names.

2-14 SV61966 Rev. A

DM800™ Series Digital Mailing System Operating Guide

B N

H J K L

Y U I O P

Symbol

(

)

Enter / Entr ée

Star t / En marche

Tape / Bande

Stop / Arr êt

Z X C V

S D F G

E R T

Shift Space

Tâches sur mesure

Custom Presets

Funds / F onds

Repor ts / Rappor ts

Clear / Ann uler

Accounts / Comptes Help / Aide

Tâche nor male Normal Preset

Lock

Class / Classe

Seal / Cacheter

Mode

1 2 3

4 5 6

0 •

8 9

Pr esorted

First Class

Account:

Class:

Dom Standard Ltr

0.000kg

Engineering

Attached Scale

14. Enter Key - Press to enter the information you have selected for the mailing system.

15.

Arrow Keys - Moves you to new menus, or scrolls menus and selects options.

16.

Start Key - Begins processing mail with the options you have selected.

17.

Tape Key - Allows you to print postage tapes for packages or pieces of mail that are outside the limits specified for mailing materials. See Specifications in Appendix C of this guide for details.

18.

Stop Key - Ends a mail or tape processing job in progress.

19.

Clear Key - Allows you to clear an entry, or takes you back to a previous screen, or allows you to enter a value between 1 - 100 to print multiple tapes for the value of postage displayed on the main menu.

20.

Alpha Keyboard - Use to enter accounts and other setup information. This keyboard is under a cover that opens for access.

3 4

5 6

10 15

11 16

17 18

14 13

SV61966 Rev. A 2-15

2 • Meet the DM800™ Series Digital Mailing System



0R ESORTED

&IRST#LASS

!TTACHED3CALE

Parts of the Mailing System

continued

The Main Screen

The content of the main screen depends upon the current mode of the machine. Main screens are the only screens that contain a meter stamp replica area and a main status area.

The main screen enters a sleep mode after a certain period of inactivity. Pressing any key wakes up the system and shows the last screen on the display, or the one corresponding to the Normal Preset settings (see De- fine Custom Presets in Chapter 5 in this guide for more information).

Advertisement Display - The optional message to be printed on the

1. envelopes or tape (if selected) will appear here.

Account - The account number or name charged with postage.

Class - The class you selected for the piece of mail.

Main Status Area - Important information such as warnings or help or navigation tips. For example, if you select a class, a message appears in this area.

Weight Display Area - The weight of the piece of mail.

Mode - The mode in which the piece of mail will be processed, or what the next required action will be.

Meter Stamp - The official CPC indicia printed on the envelope or tape.

Batch Count - The number of pieces of mail run in a job.

2-16 SV61966 Rev. A

Contents

Mail In A Minute .............................................3-2

Preparing Your Mail ......................................3-2

Running the Mail............................................3-4

Printing Postage Tapes .................................3-4

Test Print / Zero Dollar Indica .......................3-5

Mail In A Minute

SV61966 Rev. A 3-1

3 • Mail in a Minute

Mail In A Minute

Preparing Your Mail

This chapter explains how to quickly and easily get your system up and running to process mail or print a postage tape.

For instructions on other available modes for running your mail, refer to Determining the Correct Postage Mode section in Chapter 4 in this guide.

For tips on feeding light weight or bulky pieces of mail, flats and postcards, or any mail that is easily damaged, refer to Tips on Feeding Mail in Chapter 4 in this guide.

1. Remove any onion skin/airmail type envelopes, Tyvek® envelopes, envelopes that are thicker than 5/8” or any pieces of mail that are outside the limits specified for mailing materials - see Specifications in Appen- dix C of this guide for details. Print the postage for this type of mail on tape.

2. Sort the mail by envelope size. If you are using the accounting feature, sort by account as well.

3. Shingle the envelopes so they are slanted slightly to the left as shown in the picture on the right.

Envelopes shingled to the left

3-2 SV61966 Rev. A

DM800™ Series Digital Mailing System Operating Guide

4. Place the stack of mail on the feed deck shown in the picture below.

• Place the envelopes with the flaps down and against the rear wall.

• Make sure the envelopes are pushed far enough so that they cover

the feed sensor on the rear wall.

Feed sensor

Side guide

5. Adjust the side guide so it is close to, but not touching, the bottom edge of the envelope stack.

Be sure and leave a slight clearance between the side guide and enve

lopes (about 1/16 inch clearance).

6. Adjust the thickness adjustment knob to

Thick mail setting

adjust for envelope thickness. For thicker pieces of mail (3/8” to 5/8”), or mail containing several inserts, use the thick mail setting. For mail containing only single inserts, or for postcards, use the normal mail setting. Refer to the figure on the right.

To pick a setting, turn the knob to the arrow

located on the feed cover.

7. Make sure you have sufficient funds in your postage meter. If the message “Low Funds” appears on the screen, make sure

Normal mail setting

you can complete the mail run with the funds you have. If you do not have enough funds, see Chapter 6, Adding Postage in this guide.

SV61966 Rev. A 3-3

3 • Mail in a Minute

Running the Mail

Printing Postage Tapes

1. Press the Mode key on the IntelliLink Control Centre.

2. Select

3. Place the piece of mail on the scale.

4. Press the

5. Place the piece of mail on the feed deck and and press the

Print postage tapes for:

• Packages

• Onion skin/airmail type envelopes

• Tyvek

• Envelopes that are thicker than 5/8”

• Any pieces of mail that are outside the limits specified for mailing ma terials - see Specifications in Appendix C of this guide for details.

You can request up to 50 tapes at a time. The tapes exit into the stacker. The DM800™ Series Digital Mailing System is designed to use a special pressure sensitive adhesive tape made exclusively for it.

Attached Scale.

Class key and select the appropriate class of mail.

envelopes

WARNING! Use only fresh rolls of Pitney Bowes tape to avoid distortion or jams in the mechanism and possible loss of postage.

Start key.

To print a postage tape:

1. Locate the tape exit on the right side of the mailing system.

2. Place the mail piece on the attached scale or key in the weight of the mail piece if you selected the manual weight entry mode.

3. Press Class and select the appropriate class and special service for your mail piece.

4. With the correct postage set on the main screen, press the print one tape.

5. To print more than one tape, use the numeric keys to type in the num ber of tapes you want, then press the Tape key.

The system prints the tapes.

NOTE: Do not lift any of the covers on the mailing system while the tape is printing or the system will stop printing, cut and eject the tape.

Tape key to

3-4 SV61966 Rev. A

DM800™ Series Digital Mailing System Operating Guide

Test Print/Zero Dollar Indica

From time to time you or a Pitney Bowes Service Technician may want to conduct a test print to determine if your DM Series print mechanism is operating correctly. We recommend that you use the Test Print or Zero Dollar Indicia so that you do not waste your postage funds. The following procedure outlines how to process a Test Print:

1. Select

2. Select

3. Key in 0 g.

4. Select

5. Place mail piece in the feed deck.

6. Press

Mode. Manual Weight Entry.

Dom Std Letter Class.

Start on the IntelliLink Control Centre.

SV61966 Rev. A 3-5

Contents

Navigating Hints ...........................................4-2

Applying Postage and Running Mail ............4-3

Determining the Correct Postage Mode .......4-4

Preparing Your Mail .....................................4-6

Selecting the Postage Mode and

Running Mail ...............................................4-10

Selecting or Deselecting an Account .........4-18

Selecting the Class, Carrier,

Special Services or Options .......................4-19

Selecting the Meter Stamp Options ............4-22

Running Mail

Adding Postage or Correcting Postage ......4-25

Advancing the Date ....................................4-27

Processing a Statement of Mailing or

Manifest Payment .......................................4-29

Clearing the Batch Count ...........................4-30

SV61966 Rev. A 4-1

4 • Running Mail

Navigating Hints

• The maximum number of options displayed is 5. To view more options, press the down arrow key.

• You can select a numbered option either by pressing the screen key next to the option, or by pressing the corresponding number on the keyboard and pressing the

Enter key.

• To go back one screen or more, clear an entry, or return to the “Ready” screen, press the

Clear key. Pressing the left arrow key returns you to

the main screen.

• Other selection or navigation or help information appears at the bottom of the screen. Also, check for messages next to the arrow keys on the bottom right side of the screen.

Select Mode

1. WOW - Weigh on the Way

2. Weigh First Piece

3. Differential Weighing

4. Manual Weight Entry

5. Attached Scale

Screen Options

Home

Arrow Keys and Help Information

4-2 SV61966 Rev. A

DM800™ Series Digital Mailing System Operating Guide

Applying Postage and Running Mail

To apply postage and run mail on the DM800™ Series Digital Mailing System, follow the procedures listed here.

You must follow procedures 1 and 2 before you run mail through the system and apply postage. If you are using standard or enhanced accounting, you must also follow procedure 4.

Follow the other procedures listed here as needed. For details on each procedure, refer to the section number listed here.

Determining the Correct Postage Mode. Deciding the appropri-

ate mode for your specific mail run.

Preparing Your Mail. Getting your mail ready for the DM800™

Series Digital Mailing System.

Selecting the Postage Mode and Running Mail. Choosing the

mode for running your mail and tapes.

Selecting or Deselecting an Account to Print Postage. Refer to

this section if your system uses accounting.

Selecting the Class. Refer to this section if you need to specify a

class or select a special service.

Selecting Meter Stamp Options. This section describes how to

change the elements printed on your piece of mail.

Adding Postage/Correcting Postage. This section tells you how

to add more postage on a piece of mail.

Advancing the Date. This section tells you how to change (ad-

vance) the date on a piece of mail.

Processing a Mailing/Manifest Payment. This section tells you

how to print a digital indicia to evidence payment for parcel shipments or bulk mailings that are documented in a Statement of Mailing or Manifest.

Clearing the Batch Count. Refer to this section if you want to

clear or reset the number of pieces of mail processed by your system.

SV61966 Rev. A 4-3

4 • Running Mail

Determining

the Correct Postage Mode

This section contains three charts to help you determine the correct postage mode, as well as whether or not you will need to feed your mail or print a tape.

Feeding Mail or Printing Tape?

1. If your mail requires no application of postage, see Chart C on the following page to choose your mode.

2. If your mail requires postage, you must determine if you can print di rectly on your mail.

You can feed mail if your pieces of mail are:

• under 5/8in. (15.9mm) thick.

• over 3.5 in. x 5 in. or under 13 in. x 10 in.

• under 10 lbs.

• not too thin (such as fliers, or Tyvek® envelopes) or too fragile

(such as air mail and onion skin envelopes) to pass through the feeder.

• Meet the other requirements for mail feeding listed in

Specifications in this guide.

3. If your mail meets the above requirements for feeding, select the ap propriate mode from chart A below.

4. If your mail does NOT meet the requirements for direct printing, you MUST print a postage tape. Select the applicable postage mode from chart B on the following page.

Appendix C,

Chart A - Printing on Mail If: Use this Mode:

You do not know the weight of your piece of mail.

The pieces of mail are different weights but fall within the guidelines listed above and in the Specifications in Appendix C in this guide.

All pieces of mail are identical. Weight First Piece (only avail-

Your pieces of mail vary in types, sizes, and/or weights.

4-4 SV61966 Rev. A

Attached Scale

WOW™ - Weigh on the Way

able with WOW™) Differential Weighing

DM800™ Series Digital Mailing System Operating Guide

Chart B - Postage Tape Modes If: Use this Mode:

You do not know the weight of your piece of mail.

You have several pieces of mail and do not know their postage.

You know the weight. Manual Weight Entry (An op-

Your pieces of mail vary in types, sizes, and/or weights.

Chart C - Mail Modes with NO Postage If: Use this Mode:

You only want to seal the envelope and do NOT want to apply postage.

You want to print the date or time on incoming mail for record keeping.

Attached Scale

Attached Scale - AutoTape (An option you can purchase, not available on all systems.)

tion you can purchase, not available on all systems.)

Differential Weighing

Seal Only (No Printing)

Time and Date Stamp (An option you may be able to purchase. Not available on all systems.)

SV61966 Rev. A 4-5

4 • Running Mail

Preparing

Your Mail

If you intend to run pieces of mai through your system, read About Running Mail below. If you are going to print postage tapes, read About Printing Postage Tapes on the following page.

Then, proceed to instructions for selecting the mode and running the job.

About Running Mail

Refer to Appendix C, Specifications in this guide to make sure your mail is compatible with your mailing system. For tips on feeding light weight or bulky pieces of mail, flats and postcards, or any mail that is easily damaged, refer to Tips on Feeding Mail in this section.

1. Sort the mail by envelope size. If you are using the accounting feature, sort by account as well.

2. Shingle the envelopes so they are slanted slightly to the left as shown in the picture on the right.

Envelopes shingled to the left

3. Place the stack of mail on the feed deck shown in the picture below.

• Place the envelopes with the flaps down and against the rear wall.

• Make sure the envelopes are pushed far enough so that they cover

the feed sensor on the rear wall.

Feed sensor

Side guide

4-6 SV61966 Rev. A

DM800™ Series Digital Mailing System Operating Guide

4. Adjust the side guide so it is close to, but not touching, the bottom edge of the envelope stack.

Be sure and leave a slight clearance between the side guide and enve

lopes (about 1/16 inch clearance).

5. Adjust the thickness adjustment knob to adjust for envelope thickness. For thicker pieces of mail (3/8” to 5/8”), or mail containing several inserts, use the thick mail setting. For mail containing only single inserts, or for postcards, use the normal mail setting. Refer to the figure on the right.

To pick a setting, turn the knob to the arrow

located on the feed cover.

6. Make sure you have sufficient funds in your postage meter. If the message “Low Funds” appears on the screen, make sure you can complete the mail run with the funds you have. If you do not have enough funds, see Chapter 6, Adding Postage in this guide.

Thick mail setting

Normal mail setting

SV61966 Rev. A 4-7

4 • Running Mail

Tips on Feeding Mail

► Presealed Envelopes: If you are using presealed envelopes, make sure you press the

key on the IntelliLink® Control Centre and select Sealer off or the envelopes will jam.

► Pieces of mail that are 5/8" thick: If you are running pieces of mail that are each 5/8” thick, you must run

them one piece at a time. Do not stack them on the feed deck and attempt to feed them automatically - they will jam.

► Puffy mail: Be sure to compress all "puffy" mail before placing it on the feed deck.

► Portrait flats or light, easily damaged mail:

You may want to reduce the speed at which the pieces of mail travel

through the machine. To do this, press the Mode key, then press the left arrow key (speed) to change between normal and reduced speed.

Seal

► Any mail with the flap on the opposite side:

For mail where the indicia is located on the side opposite of the flap

(the flap is on the bottom of the mail piece), make sure the mail is completely sealed before processing the mail in the WOW™ mode as shown below.

a. If this is where you want the

indicia ...

flap

b. make sure the mail is completely

sealed when you feed it through the machine.

Flap face-down and sealed

► Postcards:

You may want to process postcards using the reduced speed mode.

Remember to use the Key in Postage mode for postcards.

4-8 SV61966 Rev. A

DM800™ Series Digital Mailing System Operating Guide

About Printing Postage Tapes

Print postage tapes for:

• Packages

• Onion skin/airmail type envelopes

• Tyvek® envelopes

• Envelopes that are thicker than 5/8”

• Any pieces of mail that are outside the limits specified for mailing ma terials - see Appendix C, Specifications for details.

You can request up to 50 tapes at a time. The tapes exit into the stacker. The DM800™ Digital Mailing System is designed to use a special pressure sensitive adhesive tape made exclusively for it.

WARNING! Use only fresh rolls of Pitney Bowes tape to avoid distortion or jams in the mechanism and possible loss of postage.

•

To print one tape, you simply press the Tape key instead of placing mail on the feed deck.

•

To print more than one tape, use the numeric keys to type in the number of tapes you want, then press the Tape key. The tapes exit into the stacker on the right side of the mailing system.

NOTE: Do not lift any of the covers on the mailing system while the tape is printing or the system will stop printing, cut and eject the tape.

SV61966 Rev. A 4-9

4 • Running Mail

Selecting

the Postage Mode and Running the Mail

In order to process mail, you need to weigh your mail pieces so that the internal rating feature can calculate the accurate postage value.

Once you decide the appropriate mode for running your mail job, you select the mode on your mailing system. To access the modes, press the Mode key on the IntelliLink® Control Centre.

The names of the modes as they appear on the screen are shown in the menu on the left.

Depending on your model number, you may have all or only some of these options.

For a detailed description of each mode, refer to the specific mode topic in this section. Follow the steps for your mode exactly.

While your mailing system processes the mail, the screen:

• displays the status of the current job,

• instructs you, if necessary:

- to insert an envelope

- to turn off the mailing system

• keeps a running count of processed mail, and

• displays errors, at which point the machine stops immediately.

► WOW-WeighontheWay

► WeighFirstPiece

► DifferentialWeighing

► ManualWeightEntry

► AttachedScale

► AttachedScale-AutoTape

► SealOnly-NoPrinting

Select Mode

4-10 SV61966 Rev. A

DM800™ Series Digital Mailing System Operating Guide

Mode Selection: WOW™ - Weigh on the Way

This feature is available only on DM800™ Digital Mailing Systems that have the optional WEIGH-ON-THE-WAY™ (WOW™) module installed.

WOW™ feature increases your productivity by weighing the piece of mail and applying the correct postage as it travels through the mailing machine.

WARNING! Do not lean on or disturb the system while it is processing mail in this mode. It will affect the amount of postage applied to the mail piece.

To run mail in the WOW™ mode:

1. Press the

2. Select

3. Press the required. For more information, refer to 5 Selecting a Class, Carrier or Special Service in this chapter.

Mode key.

WOW - Weigh on the Way.

Class key and select the desired class and special service if

NOTE: If the weight you enter is invalid for the class, you are prompted to

select another class.

4. Press the Seal key and select your sealing option.

5. Place the stack of mail on the feed deck.

6. Press the

7. If you are using the optional

Start key.

DJPS/DMPS Power Stacker, we recommend you remove your mail in manageable stacks and not allow the deck to fill completely. The system will halt the stacker if it is filled to its maximum capacity.

NOTE: Because both a weight and a class selection are required to calculate the appropriate postage amount for the mail piece, the postage value displayed on the IntelliLink Control Centre will not register a postage rate until you feed the mail piece through the WEIGH-ON-THE-WAY™ (WOW™) system. As the system feeds your mail the IntelliLink Control Centre will display the postage value.

SV61966 Rev. A 4-11

4 • Running Mail

Mode Selection: Weigh First Piece

This feature is available only on DM800™ Digital Mailing Systems that have the optional WEIGH-ON-THE-WAY™ (WOW™) module installed.

In this mode, the machine weighs the first mail piece and processes the remaining mail at the same postage rate.

WARNING! Do not lean on or disturb the system while it is processing mail in this mode. It will affect the amount of postage applied to the mail piece.

To run mail in this mode:

1. Press the

2. Select

Press the Class key and select the desired class and special service if required. For more information, refer to 5 Selecting a Class, Carrier or Special Service in this chapter.

Mode key.

Weight First Piece.

NOTE: If the weight you enter is invalid for the class, you are prompted to

select another class.

4. Press the Seal key and select your sealing option.

5. Place the stack of mail on the feed deck.

6. Press the

7. If you are using the optional

Start key.

DJPS/DMPS Power Stacker, we recommend you remove your mail in manageable stacks and not allow the deck to fill completely. The system will halt the stacker if it is filled to its maximum capacity.

4-12 SV61966 Rev. A

DM800™ Series Digital Mailing System Operating Guide

Mode Selection: Differential Weighing

This option is available if your system has an integrated platform scale or an attached external scale.

This option allows you to place all of the mail on the scale at once, then remove each piece, one at a time and run it through the system. Once you have selected the class you want, the system calculates the postage for each piece of mail you remove from the scale and applies the postage to the piece as it goes through the mailing system.

Before using differential weighing:

Make sure each piece of mail weighs at least as much as the amount specified as the differential trip weight during the installation of your mailing system. For more information, refer to the Set Up the Scale/Select Rates: Diff Weigh Trip Weight section in Chapter 5 in this guide.

To use differential weighing:

1. Remove all pieces of mail from the scale.

2. Set the scale to zero by pressing the Scale.

3. Press the

4. The system prompts you to place the mail on the scale.

Mode key, then select Differential Weighing.

Menu key, then select Zero

CAUTION: Make sure you center the mail on the scale and

check to be sure it is not touching any other surface or object.

5. Once you place the mail on the scale:

• If you have previously selected a class, the system displays the fol

lowing prompt at the top of the screen:

Print tapes automatically On or Off

a.) If you select On, then when you remove each piece of mail, the

system automatically prints a tape.

b.) If you select Off, you remove the first piece of mail and place it

on the feed deck. The system automatically feeds the mail.

• If you have not previously selected a class, you are prompted to

select one now. For more information, refer to 5 Selecting a Class, Carrier or Special Service in this chapter.

6. Begin removing mail from the scale. Please note the following: a.) Remove each piece of mail in a single continuous motion.

b.) If you mistakenly remove more than one piece of mail, put all of the

pieces of mail back on the scale. If you only put one piece back on, the system does not print the correct postage.

SV61966 Rev. A 4-13

4 • Running Mail

Selecting

the Postage Mode and Running the Mail

continued

. When you remove the last piece of mail from the scale, the system

asks you if you want to print postage. This is in case the last piece you remove from the scale is the container for the mail.

7. If you are using the optional mend you remove your mail in manageable stacks and not allow the deck to fill completely. The system will halt the stacker if it is filled to its maximum capacity.

DJPS/DMPS Power Stacker, we recom-

Mode Selection: Manual Weight Entry

To perform manual weight entry:

1. Press the

2. Select

3. Enter the weight in kg. To enter the weigh in grams, use the decimal point (.). For example, for 30 grams, enter .030 and press Enter.

4. If the postage class displayed on the screen is not the one you want for your mail piece, press the Class key and select your class and special service. For more information, refer to 5 Selecting a Class, Car- rier or Special Service in this chapter.

Mode key.

Manual Weight Entry.

NOTE: If the weight you enter is invalid for the class, you are prompted to

select another class.

5. If this is a package, press the Tape key, otherwise go to step 7.

6. Place the piece of mail on the feed deck.

7. Press the

8. If you are using the optional mend you remove your mail in manageable stacks and not allow the deck to fill completely. The system will halt the stacker if it is filled to its maximum capacity.

Start key.

DJPS/DMPS Power Stacker, we recom-

4-14 SV61966 Rev. A

DM800™ Series Digital Mailing System Operating Guide

Mode Selection: Attached Scale

Use this option If the AutoScale feature is set to Off (see Set Up Scales/ Rates: AutoScale in Chapter 5 in this guide).

1. Press the

2. If the Attached Scale mode is not listed, select

3. Select

4. Place the piece of mail on the scale.

5. If the postage class displayed on the screen is not the one you want for your mail piece, press the Class key and select your class and special service. For more information, refer to 5 Selecting a Class, Car- rier or Special Service in this chapter.

6. If this is a package, press the

7. Place the piece of mail on the feed deck.

8. Press the

9. If you are using the optional mend you remove your mail in manageable stacks and not allow the deck to fill completely. The system will halt the stacker if it is filled to its maximum capacity.

Mode key.

Weighing Options.

Attached Scale. The “Attached Scale Mode” screen appears.

CAUTION: Make sure you center the mail on the scale and

check to be sure it is not touching any other surface or object.

Tape key, otherwise go to step 7.

Start key.

DJPS/DMPS Power Stacker, we recom-

SV61966 Rev. A 4-15

4 • Running Mail

Selecting

the Postage Mode and Running the Mail

continued

Mode Selection: Attached Scale - AutoTape

Use this option if you want the system to automatically weigh and print a tape as soon as you place a piece of mail on the scale.

Before using this weighing option:

Make sure each piece of mail weights at least as much as the amount specified as the differential trip weight during the installation of your mailing system. For more information, refer to the Set Up the Scale/Select Rates: Diff Weigh Trip Weight section in Chapter 5 in this guide.

1. Set the scale to zero by pressing the Scale.

2. Press the

3. Select

4. The “Print Tape Automatically” screen appears.

5. Select the class you want to use for the mail pieces you are process ing.

6. Place each piece, one at a time on the scale.

Mode key.

Attached Scale - AutoTape.

CAUTION: Make sure you center the mail on the scale and

check to be sure it is not touching any other surface or object.

Menu key, then selecting Zero

CAUTION: Do not lean on or touch the scale since the system will interpret this as a piece of mail and will deduct postage.

The system prints a tape every time you place another piece of mail on

the scale.

4-16 SV61966 Rev. A

DM800™ Series Digital Mailing System Operating Guide

Mode Selection: Seal Only

Use this mode if you just want to seal the envelopes and do not want to apply postage.

1. Press the

2. Select

3. Select the pieces of mail fed into the machine in the seal only mode.

4. Place the mail on the feed deck.

5. Press the

NOTE: For additional sealing options, press the Seal key on the IntelliLink® Control Centre. This allows you to select the following options:

• Sealer on (seal envelopes)

• Sealer off

• Seal only, don’t print

• Adjust Wetness*

• Prime Moistener*

Mode key.

Seal Menu - No Printing and select the appropriate option.

Reset Counter option if you want to clear the number of

Start key.

*For more information, refer to the Adjusting the Wetness and Priming the

Moistener sections in Chapter 9 of this guide.

6. If you are using the optional DJPS/DMPS Power Stacker, we recommend you remove your mail in manageable stacks and not allow the deck to fill completely. The system will halt the stacker if it is filled to its maximum capacity.

SV61966 Rev. A 4-17

4 • Running Mail

Selecting or

Deselecting an Account

The information here applies only if you are running the Standard Accounting package included with your DM Series™ system. If you are using Budget Manager or Business Manager refer to the operator guides provided with those applications.

If your system uses Standard Accounting, you must select an account.

Select an Account

1. Press the Accounts key and the system lists your accounts.

2. Use the down arrow to view more accounts if necessary.

3. Select the account you want to use to charge postage.

If the account is password protected, you are prompted to enter the

password.

4. The system displays the main screen showing the account name/number as well as any subaccount or subsubaccount names.

For example, if you have a top-level account named “Engineering” with

a subaccount named “Mechanical,” the following account name appears in the display:

Engineering

Mechanical

The lowest account name (in this case “Mechanical”) is the account

that incurs the charges.

5. If this is a package, press the

6. Place the piece of mail on the feed deck, set the thickness adjustment knob for the mail thickness and adjust the side guide for the width of the piece of mail.

7. Press the

Start key

Tape key, otherwise go to step 6.

Deselect an Account

1. Press the Accounts key.

2. Select

3. “Account: None” now appears in the main screen.

4-18 SV61966 Rev. A

0. None from the top of the list.

DM800™ Series Digital Mailing System Operating Guide

Selecting

the Class, Carrier, Special Services or Options

Selecting a class is a required action in order to generate the appropriate rate for your mail piece. The procedure for selecting a class, special service or carrier depends on whether you enter the weight of the mail manually or use the integrated (or attached external) scale to weigh your mail piece. Each class has its own set of special services. When you select a class, only those options available for that selection display on the main screen.

Selecting Class When Entering Weight Manually

1. Press the Mode key.

2. Select Manual Weight Entry.

3. Type in a weight in kilograms and press Enter.

For example:

• 8 grams for a Domestic Standard Lettermail mail piece would be

entered as 0.008 kg.

4. Press the

5. Select the appropriate class from the ones displayed on the screen.

6. The special services available for the class selected are displayed on the IntelliLink Control Centre display screen

a. If you

screen to confirm the class.

b. If you want a special service, press the soft key adjacent to the re

quested service or services listed on the IntelliLink Control Centre display screen. When you are finished selecting the requested special services press Enter.

7. Press the mail piece, place it on the feed deck and press the Start key

Class key.

do not want a special service, press the Enter key within this

Tape key to print a postage tape, or to apply postage to the

Selecting Class When Using a Scale to Weigh the Piece of Mail

1. Press the Mode key.

2. Select

3. Place the mail piece on the scale.

4. Press the

5. Select a class. If the weight on the scale is too heavy or too light for the current class, a message displays on the screen to inform you and no postage can be printed and another class selection is required.

6. Select the appropriate class from the ones displayed on the screen.

SV61966 Rev. A 4-19

Attached Scale. The “Attached Scale Mode” screen appears.

Class key.

4 • Running Mail

Selecting

the Class, Carrier, Special Services or Options

continued

7. The special services available for the class selected are displayed on the IntelliLink Control Centre display screen

a. If you do not want a special service, press the

screen to confirm the class.

b. If you want a special service, press the soft key adjacent to the re

quested service or services listed on the IntelliLink Control Centre display screen. When you are finished selecting the requested special services press Enter.

8. Press the mail piece, place it on the feed deck and press the Start key.

Tape key to print a postage tape, or to apply postage to the

Enter key within this

Processing Parcels

All mail pieces weighing over 500 grams are considered Parcels and the postage for these items must be calculated using the internal rating feature – a combination of weight entry (manual or via attached scale) and class selection.

1. Press the

2. Select

3. Place the mail piece on the scale.

4. Press the classes (for example, Domestic Parcel, Domestic Priority, International Xpresspost, etc.). Depending on the distribution service you select, you may need to make additional selections.

5. You are then prompted to make a Postal Code or Zone selection (do mestic or country code for international), which is a required step in calculating the appropriate postage rate for the mail piece.

6. For a domestic destination, type in Postal Code or Zone using the al phanumeric and / or numeric keypad. For more information, refer to Selecting Codes and Zones in this section.

For an international destination, type in the country code. For more

information, refer to Selecting a Country in this section.

7. Press

8. The special services available for the class selected are displayed on the IntelliLink Control Centre display screen

a. If you

screen to confirm the class.

b. If you want a special service, press the soft key adjacent to the re

quested service or services listed on the IntelliLink Control Centre display screen. When you are finished selecting the requested special services press Enter.

9. Press the

Mode key.

Attached Scale. The “Attached Scale Mode” screen appears.

Class key and select one of the distribution services related

Enter.

do not want a special service, press the Enter key within this

Tape key to print a postage tape.

4-20 SV61966 Rev. A

DM800™ Series Digital Mailing System Operating Guide

Entering Codes and Zones

Select a Country

If your postal rate or special service requires a Code or Zone, you are prompted to enter it. The system prompts you for either the Code or Zone (for details, see Set Up the Scale/Rates: Zone prompt section in Chapter 5 of this guide).

1. When you select a class, you may be prompted to enter the Code or Zone.

2. Type in the code or zone using the numeric keypad.

3. Press Enter.

To select another country:

1. Press the Class key.

2. Select an international service. A list of countries appears in the dis play. You can scroll through the countries:

• Using the up/down arrows

• Typing in the first few letters of the country until you get a match

• Typing in the numeric code for that country

3. Select the country you want.

SV61966 Rev. A 4-21

4 • Running Mail

Selecting

Meter Stamp Options

The Meter Stamp Options selection allows you to change the elements printed on your piece of mail or tape.

You access the Meter Stamp options by pressing the Menu key on the IntelliLink® Control Centre and then selecting Meter Stamp Options.

The list of options that display depends on the model number of your mailing system. All of the possible options, shown in the menu on the right, are described in this section.

Meter Stamp Options

► Date

► Ad/Messages

► PieceIDNumber*

► PrintPosition

► MultipleTapes

* International use only.

Meter Stamp Options: Date

1. Press the Menu key.

2. Select

3. Select the bination of the following selections appears.

Don’t Print Date Print only Month and Year Advance Date (see NOTE)

4. Make your selection and follow the prompts on the main screen. Press

Enter when complete.

Meter Stamp Options.

Date option. Depending on your previous selections, a com-

NOTE: If you select Advance Date and choose to store it in a preset,

refer to How to Store Advance Date in a Custom Preset in Chapter 5 in this guide.

4-22 SV61966 Rev. A

DM800™ Series Digital Mailing System Operating Guide

Selecting

Meter Stamp Options

continued

Meter Stamp Options: Advertisements

You can have a variety of advertisements appear on your mail. For a list of the advertisements provided with your mailing system, refer to Chapter 11, Supplies and Options in this guide.

To add more advertisements, refer to Performing Updates or Adding Fea- tures in Chapter 9 in this guide.

1. Press the

2. Select

3. Select the

4. Use the down arrow key to scroll through the advertisements.

5. Press the screen key that is next to the advertisement you want. The advertisement then appears next to the meter stamp.

The advertisements provided with your system are shown here.

Menu key.

Meter Stamp Options.

AdMessage option.

SV61966 Rev. A 4-23

4 • Running Mail

Selecting

Meter Stamp Options

continued

Meter Stamp Options: Print Position

This selection allows you to move the print position of the meter stamp away from the right edge of the envelope.

1. Press the

2. Select

3. Select the

4. Use the left and right arrow keys to switch between the possible posi tions (1 - 9 where 1 is the position closest to the right edge).

NOTE: To achieve maximum readability at the post office, we strongly advise that you do not change the default value set when the machine is shipped to you. Call your local post office or visit the Canada Post web site at www.canadapost.ca if you need more information.

Menu key.

Meter Stamp Options.

Print Position option.

Meter Stamp Options: Multiple Tapes

This provides an alternate method for printing multiple tapes.

1. Press the

2. Select

3. Select the

4. Enter the number of tapes you want to print.

5. Press

Menu key.

Meter Stamp Options.

Multiple Tapes option.

Enter.

4-24 SV61966 Rev. A

DM800™ Series Digital Mailing System Operating Guide

Adding

Postage or Correcting Postage

If you do not have the correct postage on a piece of mail, you can add more postage directly on a piece of mail. If you prefer, you can print the corrections on at a tape instead and then apply it to the piece of mail.

To add more postage

1. If you are printing more postage on an envelope and if the envelope is sealed, press the Mode key and select Sealer Off. If you are printing on a tape, go to step 3.

2. From the Normal Preset screen select Custom Presets, then select

Correction..

3. The display will return to the Normal Preset screen and Correction will appear in the Advertisement Display area of the screen.

4. Select

Correct which will take you to the screen displayed below:

Class, then select Other Payment, and then select Postage

Navigating Hints

• The maximum number of options that display is 5. To view more options, press the down arrow key.

• You can select a numbered option either by pressing the screen key next to the option, or by pressing the corresponding number on the keyboard and pressing the

Enter key.

• To go back one screen or more, clear an entry, or return to the “Ready” screen, press the

Clear key. Pressing the left arrow key returns you to

the main screen.

• Other selection or navigation or help information appears at the bottom of the screen. Also, check for messages next to the arrow keys on the bottom right side of the screen.

Select Option

1. Meter Stamp Options

2. Set Up

3. Zero Scale

4. Maintenance

5. Turn Features On

Screen Options

Home

More Options

Arrow Keys and Help Information

5-2 SV61966 Rev. A

DM800™ Series Digital Mailing System Operating Guide

Overview of Mailing System Setup

If for any reason you need to change the original setup on your system, refer to the appropriate procedure(s) in the following list:

Setting the Language Display.

Adjusting the Display Contrast and Volume Control.

Setting the Date and Time of Day.

Setting up a Supervisor Password.

Setting up a Lock Code.

Setting up the Scale and Selecting Rates.

Setting up Postage By Phone®.

Configuring High and Low Funds Warnings.

Configuring Low Ink Warnings.

Configuring System Timeouts.

Defining Presets.

Taking the Meter Out of Service.

Setting up the Optional Printer.

Configuring the Optional Barcode Scanner.

SV61966 Rev. A 5-3

5 • Mailing System Setup

Setting the

Display Language

Adjusting

Display Contrast and Volume Control

Depending on the model of your mailing system, you may be able to set the display to any of the following languages:

• English

• Francais

To change the language of the display:

1. Press the

2. Select

3. Select

4. Select the language you want to appear in the display.

5. Press the

You can adjust the contrast of your display and set the volume (1D00 only) of the speaker on your mailing system.

To adjust the contrast level of your display:

1. Press the

2. Press the down arrow key and then select

3. Use the left or right arrow keys on the control centre to select the con trast (1 - 9) you want. The screen updates to the new setting.

4. Press the

Menu key. Set Up. Change Language.

Enter key.

Menu Key.

Adjust Display Contrast.

Enter key to save this setting.

To adjust the volume (1D00 only):

1. Press the

2. Press the down arrow key and then select

3. Select the volume level you want (0 = off, 1 = low, 2 = medium, 3 = high).

4. Press the

5-4 SV61966 Rev. A

Menu Key.

Volume Control.

Enter key.

DM800™ Series Digital Mailing System Operating Guide

Setting the

Date and Time of Day

If your mail is picked up at a certain time each day, you can set your system to advance the date at the mail pickup time.

NOTE: The date on the meter stamp should correspond to the date when your mail goes to the post office.

If you enter an invalid time or date, the system beeps and the screen displays the message: “Invalid Time”.

To adjust the time and enter date advance:

1. Press the

2. Select

3. Press the down arrow and select

4. You can select:

Current Time Date will Advance After Daylight Saving

5. For

For

Press

6. Select

To exit the Daylight Saving mode, press the left arrow key.

Current Time or Date will Advance After, enter the correct time. Use the right arrow key to toggle between AM and PM. You do not need to enter the colon (:) between hours and minutes.

Date will Advance After, as soon as your system reaches the time you set, it automatically advances the date 24 hours and prints that date on your postage.

left arrow key.

Select Turn off, or Turn on.

Menu key.

Set Up.

Time of Day.

Enter to accept the time. To return to the main screen, press the

Daylight Savings to turn the Daylight Saving mode on or off.

SV61966 Rev. A 5-5

5 • Mailing System Setup

Setting Up a

Supervisor Password

You can limit access to the following operations by creating a supervisor password.

• Adding Postage (Refill)

• Clearing Batch Information (the number of pieces of mail your system processes)

• Setting up Scale/Rates

• Accounting Setup

Whenever you perform any of these operations, the system prompts you for the password.

To create a supervisor password:

1. Press the Menu key.

2. Select

3. Select

4. Select existing password. The system prompts you to enter the password and then confirm it.

NOTE: Passwords are case-sensitive and must be at least 4 characters or digits long.

Set Up, then select Basic Settings. Supervisor Set Up. Enter the current password if prompted. Edit (or Add) Supervisor Password to create or change an

To password protect an operation:

1. Press the Menu key.

2. Select

3. Press the down arrow and select

4. Select the option that corresponds to the operation you want to pass word protect. The options are:

a.) Refill - select this to require a password for adding postage. b.) Clear Batch - select this to require a password before you can

c.) Scale/Rates Setup - select this to require a password before you

d.) Accounting Setup - select this to password protect account edit-

Set Up, then select Basic Settings.

Supervisor Set Up.

clear the batch count information from the system. The batch count corresponds to the number of pieces of mail processed by the system.

can modify any of the Scale/Rates features.

ing and setup.

5-6 SV61966 Rev. A

DM800™ Series Digital Mailing System Operating Guide

Setting

Up a Lock Code

Use the Lock Code option to enter a four- digit password to prevent unauthorized use of your postage meter.

1. Press the

2. Select

3. Select a.) Lock Code - On/Off b.) Change Lock Code

If this is the first time you are setting up a lock code, “Off” appears next

to the

4. Select system prompts you to confirm it.

As soon as you confirm the code, “On” appears next to the

selection.

5. Press the

6. To activate the system lock, press the Control Centre.

Menu key. Set Up, then select Basic Settings. Lock Code and two options are displayed:

Lock Code selection.

Lock Code and enter a four digit code. Press Enter and the

Lock Code

Clear key or the left arrow to exit and set the lock code.

Lock button on the IntelliLink®

SV61966 Rev. A 5-7

5 • Mailing System Setup

Setting Up

the Scale and Selecting Rates

If you have a scale on your DM800™ Series Digital Mailing System, you can use this section to set up how your scale works with your system.

For example, the tion allows you to set your scale to accommodate for environments subject to vibrations.

The

Class if new Piece, Dest. if new

Piece and Dest. if new Class options

allow you to specify if you want to clear or retain the class or destination (Postal Code or Zone) whenever you put a new piece of mail on the scale.

The list of options that displays de pends on the model number of your mailing system. All of the options are listed in the menu on the right.

1. To access the scale/rates options, press the Menu key on the IntelliLink® Control Centre and select Set Up from the main screen. Press the down arrow key and select Scale/Rates.

2. If you have set up a supervisor password for Scale/Rates, you are prompted to enter the password.

Attached Scale op-

Scale/Rates Setup

Attached Scale Autoscale Diff Weigh Trip Wt Class if new Piece Dest. if new Piece Dest. if new Class Code/Zone Prompt Add Codes to Zone 0 Discount Code

Scale/Rates:

Attached Scale

This option appears only if you have an integrated scale or an attached external scale connected to your mailing system. Use this option to select how much time your system allows the scale to settle (Normal or Adjust for Motion).

Select Adjust for motion if your mailing system is in an environment sub ject to vibrations, such as near air-conditioning vents or closing doors. If you select this, the scale will require more time to settle.

NOTE: If this is the first time you are using an attached scale, you may be prompted to enter a location code. Contact the Pitney Bowes Help Desk. Refer

to the Pitney Bowes Contact Information List at the front of this guide for the phone number.

1. Press the the down arrow key and select Scale/Rates.

2. Select

3. Press the screen key for the Attached Scale selection in this screen to toggle between

4. Press the

Menu key on the control centre and select Set Up. Press

Attached Scale. The “Vibration Setting” screen displays.

Normal and Adjust for Motion.

Enter key to accept.

5-8 SV61966 Rev. A

DM800™ Series Digital Mailing System Operating Guide

Scale/Rates:

AutoScale

Scale/Rates:

Diff Weigh Trip Weight

You can set AutoScale to On or Off. Select Select If you disable this feature and your system has an attached scale, you

need to select the Attached Scale mode when running mail if you want your system to weight the mail and calculate postage. Refer to the ing the Postage Mode and Running Mail section in Chapter 4 in this guide.

1. Press the

2. Press the screen key for the

3. Press

Use this option to set the minimum weight that a piece of mail must weigh in order to use the differential weighing mode to print postage on a tape or on a piece of mail. For more information on differential weighing, refer to the Selecting the Postage Mode and Running Mail section in Chapter 4 in this guide.

When your system is shipped, the trip weight is set to 0.5 ounces (10 grams). It is best to set the trip weight as high as possible to match the lowest weight that you will use. For example, a #10 envelope with a single insert typically weighs 6 to 10 grams. In this case, you would set the trip weight to 6 grams. This will improve the efficiency of your system, espe cially in the AutoTape mode.

On to enable the AutoScale feature. Off to disable this feature.

Select-

Menu key on the control centre and select Set Up. Press the

down arrow key and select Scale/Rates.

AutoScale selection to toggle between

On and Off.

Clear or press the left arrow to exit.

1. Press the down arrow key and select Scale/Rates.

2. Select the enter the trip weight.

3. Press the

Scale/Rates:

Class if New Piece

SV61966 Rev. A 5-9

Use this option to set the system to clear the class for each piece of mail weighed or to keep the last class used.

1. Press the down arrow key and select Scale/Rates.

2. Select

• To clear the class information select

• To retain the class information select

3. The system returns to the Scale/Rates Set Up menu.

Menu key on the control centre and select Set Up. Press the

Diff Weigh Trip Wt option and use the numeric keypad to

Enter key to set the weight.

Menu key on the control centre and select Set Up. Press the

Class if new Piece.

Clear; set class to none.

Retain; use previous class.

5 • Mailing System Setup

Scale/Rates:

Destination if New Piece

Scale/Rates:

Destination if New Class

Use this option to set the system to clear the destination Postal Code or Zone code for each piece of mail weighed, or to keep the last class used.

1. Press the down arrow key and select Scale/Rates.

2. Select

• To clear the destination select

• To retain the destination select

3. The system returns to the Scale/Rates Set Up menu.

Use this option to set the system to clear the destination Postal Code or Zone code each time you change the class of mail, or to keep the last destination Postal Code or Zone code used.

1. Press the down arrow key and select Scale/Rates.

2. Select

• To clear the destination select

• To retain the destination select

3. The system returns to the Scale/Rates Set Up menu.

Menu key on the control centre and select Set Up. Press the

Dest. if new Piece.

Clear; set class to none.

Retain; use class destination.

Menu key on the control centre and select Set Up. Press the

Dest. if new Class.

Clear; set destination to none.

Retain; use previous destination.

Scale/Rates:

Code/Zone Prompt

This feature may be offered as a standard or optional feature and is not available on all Pitney Bowes solutions. Please contact your local account representative to determine if this option is accessible on your system.

If the class and weight of your mail requires you to provide a destination Postal Code or Zone code, select this option to enter a Postal Code or Zone code.

1. Press the down arrow key and select Scale/Rates.

2. Select

3. If you prefer to enter Postal Codes all the time when you are running mail, select

If you prefer to enter Zones all the time when you are running mail,

select

4. If you use both Code and Zones when running mail, select

Menu key on the control centre and select Set Up. Press the

Code/Zone Prompt.

Postal Code.

Zone.

Prompt.

5-10 SV61966 Rev. A

DM800™ Series Digital Mailing System Operating Guide

Scale/Rates:

Add Codes to Zone 0

Scale/Rates:

Discount Code

Use this option to take advantage of local zone rates for one or more Post al Codes. When you select this option, you can add a new Postal Code to the zone 0 rate, delete all Postal Codes from the zone 0 rate, or edit an existing Postal Code in the zone 0 rate.

1. Press the down arrow key and select Scale/Rates.

2. Select

3. Select the option you want .

4. To add a new Code or edit an existing one, use the numeric keys to enter all 5 digits of the new or edited Postal Code.

5. Press

This is for international use. Use this option to apply discounts and/or sur charges to a different carriers and classes.

1. Press the down arrow key and select Scale/Rates.

2. Select

3. Select

Select one of the displayed carrier names to edit an existing discount

code.

4. Define or edit the carrier, class, sub and subsubclass, and whether you are applying a discount or surcharge at a percentage or flat rate.

5. Follow the system prompts.

Menu key on the control centre and select Set Up. Press the

Add Codes to Zone 0.

Enter when complete.

Menu key on the control centre and select Set Up. Press the

Discount Code. Create new to create a new discount code,

SV61966 Rev. A 5-11

5 • Mailing System Setup

Setting Up

Postage By Phone® Meter Payment System

Phone/Network Set Up:

PBP Account #

This section describes how to set up Postage By Phone® Meter Payment System on your mailing system. It also includes advanced phone setup instructions for modifying individual phone connection parameters (user ID and password and server IP address).

To access the Postage By Phone® System setup options, press the key on the IntelliLink® Control Centre, select and then select Phone/Network Set Up.

All of the possible options are listed on the menu at the right.

Your Pitney Bowes representative uses this to set up your Postage By Phone® Meter Payment System account when installing your mailing system. Your account number is supplied by Pitney Bowes when you order your system.

Do not change this unless you are directed to do so by Pitney Bowes.

Set Up from the main screen,

Phone/Network Set Up

PBP Account # Dialing Prefix PB Phone # Secondary PB # My Phone # Dialing Type Modem Type Modem String Network Settings

5-12 SV61966 Rev. A

DM800™ Series Digital Mailing System Operating Guide

Phone/Network Set Up:

Dialing Prefix

Phone/Network Set Up:

PB Phone #

If you need to dial a number in order to reach an outside line, use this option to enter that prefix number.

1. Press the main screen, then select Phone/Network Set Up.

2. Select

3. Use the numeric keypad to enter the number you need to dial to reach an outside line, for example, 9.

To enter a symbol hold down the

press the key for the symbol (for example, the # or * keys).

4. Press the

Use this option to enter the Pitney Bowes phone number that you use to add postage to your postage meter.

1. Press the main screen, then select Phone/Network Set Up.

2. Select representative.

3. Use the numeric keypad to enter the phone number you need to dial to connect to Pitney Bowes to add postage, or select Phone Number to change back to the number present when the system was delivered.

4. Press the

Menu key on the control centre. Select Set Up from the

Dialing Prefix.

Symbol key and at the same time

Enter key.

Menu key on the control centre. Select Set Up from the

PB Phone #. This number is supplied by your Pitney Bowes

Reset to Factory

Enter key.

SV61966 Rev. A 5-13

5 • Mailing System Setup

Phone/Network Set Up:

Secondary PB #

Phone/Network Set Up:

My Phone #

Use this option to enter a secondary or alternative Pitney Bowes phone number to dial if the first or primary number is busy.

1. Press the main screen, then select Phone/Network Set Up.

2. Select

Bowes representative.

3. Use the numeric keypad to enter the phone number you need to dial to perform add postage.

4. Press the

Use this option to enter your local phone number (the number to which you mailing system is connected).

1. Press the main screen, then select Phone/Network Set Up.

2. Select

3. Use the numeric keypad to enter your local phone number. Be sure and include the area code with your number.

Also, use only digits and do not include spaces or dashes.

4. Press the

Menu key on the control centre. Select Set Up from the

Secondary PB #. This number is supplied by your Pitney

Enter key.

Menu key on the control centre. Select Set Up from the

My Phone #.

Enter key.

Phone/Network Set Up:

Dialing Type

5-14 SV61966 Rev. A

Use this option to set the modem to tone or pulse dialing.

1. Press the main screen, then select Phone/Network Set Up.

2. Select

3. Use the right arrow key to toggle between tone or pulse dialing.

4. Press the

Menu key on the control centre. Select Set Up from the

Dialing Type.

Clear key or the left arrow to exit.

DM800™ Series Digital Mailing System Operating Guide

Phone/Network Set Up:

Modem Type

Phone/Network Set Up:

Modem String

Use this option allows you to select the modem type: USB, Serial, or Internal. Once you select the type, the Phone/Network Set Up screen reappears.

1. Press the main screen, then select Phone/Network Set Up.

2. Select

3. Select the appropriate modem type (USB or Serial). The Phone/Net work Set Up screen reappears.

4. In order for this change to take effect you must restart your system. Use the On/Off switch located on the base of your machine to restart your system (see guide for the location of the On/Off switch).

The modem string is a series of numbers and letters that the modem transmits when it calls Pitney Bowes. This string is entered by your Pitney Bowes customer service representative.

Menu key on the control centre. Select Set Up from the

Modem Type and the "Select Modem Type" screen appears.

Mailing System Exterior section in Chapter 2 of this

CAUTION: If you enter this screen, do not press the Clear key or you will clear the modem string entered by your Pitney Bowes representative.

To keep the same number, press Enter.

SV61966 Rev. A 5-15

5 • Mailing System Setup

Phone/Network Set Up:

Network Settings

This option allows you to modify individual phone connection parameters.

CAUTION: Changing these parameters may result in errors when trying to contact Pitney Bowes. Contact your Pitney Bowes representative or call the Help Desk if you are not sure. Refer to the Pitney Bowes Contact Information List at the front of this guide for the phone number.

1. Press the Menu key on the control centre. Select Set Up from the main screen, then select Phone/Network Set Up.

2. Select displays the following options:

• Distributor Parameters

• Mailing System Network Settings

3. If you select ing connection parameters:

• Global Account & User Id

• Global Password

• ANI/LCZ Server IP

• ANI/LCZ Server Port #

• Primary DNS Server

• Secondary DNS Server

• Distributor URL

• Backup Data Centre URL

4. If you select the following options.

• Get IP Address

• IP Address

• Subnet Mask

• Default Gateway

• MAC Address (you cannot modify this)

5. Select the parameter you want to edit and make the changes.

6. Press

Network Settings. The "Network Set Up" screen appears and

Distributor Parameters, the system displays the follow-

Mailing System Network Settings, the system displays

Enter when complete.

5-16 SV61966 Rev. A

DM800™ Series Digital Mailing System Operating Guide

Configuring

High/Low Funds Warnings

Setting the Low Funds Warning Value

Use this option to set a value at which the mailing system warns you that the funds remaining in the meter are getting low.

1. Press the screen, and then select

2. Select

3. Enter the low value warning amount using the numeric keyboard.

4. Press the

Menu key on the control centre, select Set Up from the main

Basic Settings.

Low Funds Warning.

Enter key.

Setting the High Value Warning for Key In Postage

NOTE: The internal rating feature ensures that mail pieces are rated accurately and therefore the high value warning will not be triggered for any set high value. This is specific to the Canadian market only.

Use this option to set a value at which the mailing system warns you that you have entered a postage value that is more than the amount you are setting here. This feature prevents you from accidentally printing a postage amount that is more than you need.

1. Press the screen, and then select Basic Settings.

2. Select

3. Enter the high value warning amount ($0 - $99.99) using the numeric keypad.

4. Press the

5. Confirm that the high value warning amount that appears in the dis played is correct. Press the key corresponding to the option you want.

Menu key on the control centre, select Set Up from the main

High Value Warning.

Enter key.

Configuring

Low Ink Warning

Use this option to specify how you want the system to notify you when you are running low on ink.

1st Low Ink Warning:

1. Press the Menu key on the control centre, and select Set Up.

2. Select

3. Press the down arrow key and select

4. Press the screen key corresponding to the option you want. You can choose to have the system notify you when there is less than a 5-day supply of ink, or you can choose to ignore the warning.

Basic Settings.

1st Low Ink Warning

2nd Low Ink Warming

Repeat the above for 1.5 day notification.

SV61966 Rev. A 5-17

5 • Mailing System Setup

Configuring

System Timeouts

Timeouts:

Display Sleep

This section describes how to set various system timeouts for your mailing system.

1. To access the system timeouts, press the

Menu key on the control centre,

and select Set Up.

2. Select Timeouts to get all of the timeout options.

The timeout options are listed on the right.

All of these options are described in the following sections.

This option allows you to specify how long the system can remain inactive before the display turns off. You can set the timeout for 1 - 30 minutes, in 1 minute increments. The default timeout is 5 minutes.

The display turns on again when you press any key on the control centre or if you place mail in the feeder or on the scale (either integrated or at tached external scale).

1. Press the

2. Select

3. Select

4. Enter the number of minutes (1-30) using the numeric keyboard.

5. Press the

Basic Settings and then

Menu key and select Set Up. Basic Settings and then Timeouts. Display Sleep.

Enter key.

Display Sleep System Sleep Normal Preset Timeout Feeding Timeout Waiting for Env Transaction Timeout

Timeouts

Timeouts:

System Sleep

5-18 SV61966 Rev. A

Use this option to specify how long the system can remain inactive be fore it goes into “deep-sleep” and removes power from the printer and the Postal Security Device (PSD).

You can set this timeout for 0 - 1440 minutes, in 1 minute increments. The default timeout it 30 minutes. The system goes into display sleep before it goes into system sleep.

The system wakes up again when you press any key on the control centre or if you place mail in the feeder or on the scale (either integrated or at tached external scale).

1. Press the

2. Select

Menu key and select Set Up. Basic Settings and then Timeouts.

DM800™ Series Digital Mailing System Operating Guide

3. Select System Sleep.

4. Enter the number of minutes (0 - 1440 minutes) using the numeric key board.

5. Press the

Enter key.

Timeouts:

Normal Preset Timer

Timeouts:

Feeding Timeout

The normal preset timer option allows you to specify how much time you want to allow the system to remain idle before it returns to the Normal

Preset settings (refer to information on Normal Presets).

You can set this timeout for 0 - 1440 minutes, in 1 minute increments. The default timeout is 30 minutes.

1. Press the

2. Select

3. Select

4. To set a timeout, enter the number of minutes (0-1440) using the nu meric keyboard.

5. If you want the system to stay at the last settings used, select Never reset to

6. Press the

Use this option to specify how much time to allow before the feeder stops after the last envelope is processed.

You can set this timeout for 5 - 90 seconds, in 1 second increments. The default timeout is 5 seconds.

This reduces the wear on your machine and acts as a safety measure if you leave the machine unattended.

1. Press the

2. Select

3. Select

4. Enter the number of seconds (0 - 90) using the numeric keyboard, or press the screen key corresponding to or, Run Until Stop key is Pressed.

5. If you entered the number of seconds, press the

Menu key and select Set Up. Basic Settings and then Timeouts. Normal Preset Timer.

Normal Preset.

Enter key.

Menu key and select Set Up. Basic Settings and then Timeouts. Feeding Timeout.

Define Preset section in this chapter for more

Turn Rollers off Immediately,

Enter key.

SV61966 Rev. A 5-19

5 • Mailing System Setup

Timeouts:

Waiting for Env

Timeouts:

Transaction Timer

This option allows you to specify how long the system will continue to feed mail placed on the feed deck without having to press the Start key.

You can set this timeout for 0 - 90 seconds, in 1 second increments. The default timeout is 20 seconds.

1. Press the

2. Select

3. Select

4. Enter the number of seconds (0 - 90) using the numeric keyboard.

5. Press the

This option is available only if your mailing machine is connected to the AccuTrac™ Mail Accounting system.

Use this option if you routinely batch your mail runs. This option allows you to specify how much time to allow the system to remain idle before it ends the current accounting transaction.

You can set this timeout for 10 - 65520, in 1 second increments. The de fault timeout is 14,400 seconds.

1. Press the

2. Select

3. Select

4. Enter the number of seconds (10 - 65520) using the numeric keyboard.

5. Press the

Menu key and select Set Up. Basic Settings and then Timeouts. Waiting for Env.

Enter key.

Menu key and select Set Up. Basic Settings and then Timeouts. Transaction Timer.

Enter key.

5-20 SV61966 Rev. A

DM800™ Series Digital Mailing System Operating Guide

Defining

Presets

How to Define Normal Preset Values

You can define up to 10 sets (0 -9) of preset mailing system values, with each set having different values for such items as the account name, postage value, class, carrier, a special service, a mode such as Seal only or Differential weighing,and the like. You can use these presets for different mailing jobs.

The zero preset is the Normal Preset, which returns you to a starting point from which you can select your mode of mail processing, class selection, and fee selection for your specific mail job.

After you define all of your presets, you can invoke the normal preset val ues simply by pressing the Normal Preset key. To select any of the other presets, press the Custom Preset key and select the preset you want for the particular mailing operation.

1. Enter the values you use most often to run a mail job, for example, the weighing mode, the postage value, class and carrier etc.

NOTE: Proceed as if you were actually running a job. Select the mode and class and service etc. By doing this, you are entering the values that you will use for the normal preset. Refer to Chapter 4, Running Mail in this guide for more information on selecting mode and class.

2. Press the Custom Presets key.

3. A list of presets, starting with 0 Normal appears. Do not press any of the screen keys corresponding to these presets.

4. Press the right arrow key (Set up Presets appears next to the right ar row key).

5. Press the screen key for

This automatically saves all of settings you defined within this session

to the 0 Normal preset. To restore these values any time in the future, simply press the

After a certain period of inactivity, or when you power up, the system

restores the normal preset settings.

6. Press the

Clear key to return to the main screen.

Normal Preset key.

Store Current Setting to Preset.

SV61966 Rev. A 5-21

5 • Mailing System Setup

How to Define Custom Preset Values

1. Enter the values for the mail job (for example, the weighing mode, the postage value, class and carrier etc.) that correspond to the values you want to be able to call up in the future by selecting a custom preset key. For example, you may want to define a set of conditions so that the envelopes are sealed only (no postage applied).

2. Press the Custom Presets key.

3. A list of presets, starting with 0 Normal appears. Select one of the pre sets that has not been defined yet. These presets are named “Available”. To change an existing preset, refer to How to Edit a Custom Preset Value in this section.

4. The system prompts you to:

5. Type in the name using the alpha and/or numeric keys.

6. Press the of the values you defined in this session.

To use these values in the future, simply press the

Key and select the screen key corresponding to this preset name.

7. Press the

Enter key. The View Preset screen appears and displays all

Clear key to return to the main screen.

Enter New Preset Name.

Custom Presets

How to Edit Custom Preset Values

5-22 SV61966 Rev. A

To edit an existing custom preset, you define its new values and then overwrite the old values.

1. Enter the new values for the mail job that correspond to the custom preset you want to change or edit.

2. Press the

3. Press the right arrow key (Set up Presets appears next to the right ar row key).

4. Press the screen key for

5. The system prompts you to “Select Preset to Replace”.

6. Press the screen key next to the name of the preset you want to edit.

7. Press the

Custom Presets key.

Store Current Setting to Preset.

Enter key, then the Clear key to return to the main screen.

DM800™ Series Digital Mailing System Operating Guide

How to View, Rename, or Delete Presets

Custom Presets with an Advanced Date Stored

1. Press the Custom Presets key.

2. A list of presets, starting with 0 Normal appears. Select the appropriate preset. 0–4 presets are displayed on the screen. To view the other preset names, press the down arrow key.

3. Press the right arrow key (Set up Presets appears next to the right ar row key).

4. The following options appear:

• View Preset

• Rename Preset

• Delete Preset

5. Select the screen key corresponding to the option you want. Follow the screen prompts.

Date Advance is a feature offered on DM Series mailing systems that al lows you to advance the date on the indicia forward a specific number of days. This feature is used when processing mail in advance of delivering the mail to the postal service.

The following outlines the procedure for storing an Advanced Date in a Custom Preset:

1. Press the

2. From the Set Up Presets menu, select fers you to the Date Advance in Preset screen.

3. To enable the Store Date Advance in Preset function press date advance. To disable the Store Date Advance in Preset function press Off, ignore date advance.

4. Selecting menu where the Date Advance item will display your selection (On or Off).

5. Press the left hand arrow key on the IntelliLink Control Centre to Exit and return to the main screen.

Menu key, then select Set Up. Select Presets.

#5. Date Advance. This trans-

On, store

On or Off in step 3 transfers you back to the Set Up Presets

The next steps outline how to create a custom preset with an advanced date is stored.

1. Press the then select Advance Date.

2. Enter the number of days you wish to advance the date by using the number keys on the IntelliLink Control Centre, and then press Enter.

3. Press the left hand arrow key on the IntelliLink Control Centre to return to the main screen.

4. Press the Class key to select the appropriate class of mail you want to save in your Custom Preset.

SV61966 Rev. A 5-23

Menu key, then select Indicia Print Options. Select Date,

5 • Mailing System Setup

Custom Presets with an Advanced Date Stored

continued

5. Press the Custom Presets key on the IntelliLink Control Centre and select an available preset. If a preset is not available you need to delete one.

NOTE: Do not delete any of the first three custom presets (Correction,

Manifesting, Redate).

6. Enter name for new custom preset using the keyboard and/or number keys on the IntelliLink Control Centre. Press

7. Review your custom preset settings and press

8. To recall your custom preset from the Normal Preset, press the Custom Presets key and select it from the menu list.

9. The display will indicate that this preset has a different (advanced) date than the current date. Press main screen for processing mail.

OK to accept and you return to the

Enter to save.

Enter to accept.

5-24 SV61966 Rev. A

DM800™ Series Digital Mailing System Operating Guide

Taking the

Meter Out of Service

Adding an

Optional Printer

Call your Pitney Bowes representative if you need to return the postage meter (contained in the IntelliLink® Control Centre) to Pitney Bowes. When instructed, follow the procedure here.

1. Press the

2. Select

3. Select

This transfers the funds from your meter back to your account.

4. The system transfers the funds and displays the amount transferred.

5. To print this amount on an envelope, place an envelope on the feed deck and press the key.

You can connect a Pitney Bowes J624 printer to your mailing system. To add this optional external printer, all you need to do is plug the USB connector from the printer into one of the two upper-most USB connectors on the back of the mailing system base. Your mailing system recognizes the printer as soon as you plug it into the base.

The dual USB ports are located on the right back corner of the system base as shown here.

Menu key and select Set Up. Take Meter Out of Service. Transfer Funds from Meter.

Start key. To print on a tape, simply press the Tape

Dual external device USB ports

SV61966 Rev. A 5-25

5 • Mailing System Setup

Configuring

the Optional Barcode Scanner

If you have an optional barcode scanner attached to your DM800™ Series Digital Mailing System, you can configure it to scan in account names or account codes if you are using the optional Budget Manager or Business Manager accounting systems.

NOTE 1: You cannot scan in account names using a barcode scanner if you are using the Standard Accounting package provided with your system.

NOTE 2:You can use a barcode scanner to scan in barcodes for electronic confirmation services regardless of the accounting system you are using. Electronic confirmation services do not require any set up operations here.

Refer to the appropriate topic in this section:

• If you are using an accounting system on your DM800™ Series Digital Mailing System you can set the default scan type so that your system recognizes your particular accounting application when it scans the barcode. Refer to

• If you are attempting to scan barcodes that were defined for other ac counting systems and those accounts contain a prefix, you can set up your system to recognize that prefix when it scans in the barcode. Refer to Adding Barcode Prefixes.

• If you need to combine multiple barcode scans into a single barcode, refer to

• If you want your system to require an operator to press the to accept each barcode value after it is scanned and displayed on the IntelliLink® Control Centre screen, refer to Setting Auto-Enter.

Combining Barcodes.

Setting the Default Scan Type.

Enter key

5-26 SV61966 Rev. A

DM800™ Series Digital Mailing System Operating Guide

Setting the Default Scan Type

If you are using an accounting system on your DM800™ Series Digital Mailing System you can set up the scanner so that it interprets the barcode as an account name or account code. Your selection of Account Name or Account Code depends on your accounting system. You can then scan the account code or name directly from the Main screen on IntelliLink® Control Centre display.

To set the default value:

1. Press the

2. Press the down arrow key and then select

3. At the "Barcode Scanner Setup" menu, select

Menu key on the control centre, then select Set Up.

Barcode Scanner.

Default Scan Type.

4. Select the appropriate option according to the table here:

If your accounting system is:

Business Manager Account Name Account Name Business Manager Account Code Account Code Budget Manager Account Name Account Name Budget Manager Speed Code Speed Code AccuTrac™ Mail

Accounting Software or MeterNet*

* For future release.

And the barcode contains:

Account ID Account ID

Select:

5. If you do not want any default account system, or preset, select None.

6. As soon as you make your selection, the "Barcode Scanner Setup" menu reappears. You can make other selections or press the left arrow key to return to the "Set Up" menu.

SV61966 Rev. A 5-27

5 • Mailing System Setup

Adding Barcode Prefixes

If your barcodes include a 1 or 2-digit prefix, or if you want to create barcodes with a prefix, you can set up your system to recognize this prefix when you scan the barcode. This prefix identifies whether you are scanning in an account name or account code. You may use this if you are transferring accounts from a different accounting system like the Paragon, or from a set of pre-printed barcode labels that have a prefix as part of the barcode. You can then scan these barcodes directly from the Main screen on IntelliLink® Control Centre display.

To set the prefix value:

1. Press the

2. Press the down arrow key and then select

3. At the "Barcode Scanner Setup" menu, select

4. Select the

Menu key on the control centre, then select Set Up.

Barcode Scanner.

Barcode Prefixes.

Prefix Size and then select 1 or 2 whichever is appropriate.

5. Select the appropriate prefix option according to the table here:

If your accounting system is:

Business Manager Account Name Prefix Account Name Prefix Business Manager Account Code Prefix Account Code Prefix Budget Manager Account Name Prefix Account Name Prefix Budget Manager Account Speed Code

AccuTrac™ Mail Accounting Software or

MeterNet ♦

Business Manager, Budget Manager, or AccuTrac™ Mail

Accounting Software ♦

Business Manager or

Budget Manager ♦

♦ For future release.

And the barcode contains:

Prefix Account ID Prefix Account Name Prefix

Job 1 Prefix Job Id 1 Prefix

Job 2 Prefix Job Id 2 Prefix

Select this Prefix Option:

Account Code Speed Prefix

6. When you select the prefix option, the default value for that option appears on the screen. To enter a new value, press the Clear key to remove the default, then type in the prefix character(s).

7. Press the

Enter key.

8. As soon as you make your selection, the "Barcode Scanner Setup" menu reappears. You can make other selections or press the left arrow key to return to the

5-28 SV61966 Rev. A

Set Up menu.

Pitney Bowes DM800i Operating Guide

Specifications and Main Features

Frequently Asked Questions

User Manual

Pitney Bowes Contact Information List

What’s in This Guide

Other Information

What You Need to Know

Safety Requirements

Important Information About Powering Your DM Series™ Digital Mailing System Off

Features and Benefits

Parts of the Mailing System

Mailing System Interior

The IntelliLink® Control Centre

Mail In A Minute

Preparing Your Mail

Running the Mail

Printing Postage Tapes

Test Print/Zero Dollar Indica

Navigating Hints

Applying Postage and Running Mail

Navigating Hints

Overview of Mailing System Setup