Pitney Bowes DM800 User Manual

DM800™ Series Digital Mailing System

Operator Guide

US English Version

SV61162 Rev. C ©2005 Pitney Bowes Inc.
All rights reserved. This book may not be reproduced in whole or in part in any fashion or stored in a

retrieval system of any type or transmitted by any means, electronically or mechanically, without the
express, written permission of Pitney Bowes.

We have made every reasonable effort to ensure the accuracy and usefulness of this manual; how

­ever, we cannot assume responsibility for errors or omissions or liability for the misuse or misappli­cation of our products.

Due to our continuing program of product improvement, equipment and material specifications as
well as performance features are subject to change without notice. Your postage meter may not
have some of the features described in this book.

AccuTrac, Ascent, DM800i, DM800, DM Series, E-Z Seal, IntelliLink, WEIGH-ON-THE-WAY (WOW),
Postage By Phone, and Pitney Bowes Supply Line are trademarks or registered trademarks of
Pitney Bowes Inc. ENERGY STAR is a registered trademark of the United States Environmental
Protection Agency. All other trademarks are trademarks or registered trademarks of the respective
owners.

SV61162 Rev. C i

Alerting Messages

Various messages are used throughout this guide to alert you to potentially hazardous or error caus
ing conditions. These messages are as follows:

WARNING! Alerts you to conditions or practices that could cause
serious injury.

CAUTION: Alerts you to conditions or practices that could cause
damage to the equipment or to the material being run.

IMPORTANT! Alerts you to conditions or practices that could adversely affect
equipment operation if instructions are not followed exactly.

NOTE: Provides a comment or explanation of the associated topic.

-

FCC Compliance

This equipment has been tested and found to comply with the limits for a Class A digital device,
pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection
against interference when the equipment is operated in a commercial environment. This equip

­ment generates, uses, and can radiate radio frequency energy and, if not installed and used in ac­cordance with the instruction manual, may cause interference to radio communications. Operation
of this equipment in a residential area is likely to cause interference, in which case the user will be
required to correct the interference at his own expense.

Use only a shielded interface cable to operate this equipment with a scale or other peripheral device.

CAUTION: Changes or modifications to this equipment not ex­pressly approved by the party responsible for compliance (Pitney
Bowes) could void the user’s authority to operate the equipment.

ii SV61162 Rev. C

FCC Compliance of Modem

This equipment complies with Part 68 of FCC rules. The label on the equipment cover shows the
FCC registration number and the ringer equivalence number (REN) for the modem. If requested, this
information must be provided to the telephone company. This equipment is designed to connect to a
two-wire, local switch, access loop start (Facility Interface Code 02LS2) with a standard RJ11C inter
face.

The REN is used to determine the quantity of devices that may be connected to the telephone line.
Excessive RENs on the telephone line may result in the devices not ringing in response to an in

­coming call. In most, but not all areas, the sum of the RENs should not exceed five. To be certain of
the number of devices that may be connected to the line, contact the telephone company to deter­mine the maximum REN for your calling area.

If this modem causes harm to the telephone network, the telephone company may discontinue your
service temporarily. You will be notified in advance or as soon as possible. You will be advised of
your right to register a complaint with the FCC. If the user experiences trouble using this equipment,
the user shall disconnect the equipment from the telephone line to determine if the equipment is
malfunctioning. If the equipment is malfunctioning, the use of the equipment shall be discontinued
until the problem is corrected.

The telephone company may make changes to its facilities, equipment operations, or procedures
that could affect the operation of this equipment. In this event, the telephone company will provide
advance notice for you to make necessary modifications to maintain uninterrupted service.

If you experience trouble with this modem, please refer to the warranty information provided with this
equipment. If the trouble is causing harm to the network, the telephone company may request that
you remove the equipment from the network until the problem is resolved.

This equipment may not be used with party lines or coin lines.
This equipment is not intended to be serviceable. Please refer to the warranty information if prob

­lems occur. Failed units will be withdrawn by approved Pitney Bowes service engineers and returned
to the U.S. Service Center. For reference purposes, the U.S. Service Center contact address is:
Pitney Bowes Inc., Walter Wheeler Drive, Stamford, CT 06926-0700.

-

SV61162 Rev. C iii

FCC Compliance of Stacker

NOTE: This equipment has been tested and found to comply with the limits for a Class A digital device, pur-

suant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against inter­ference when the equipment is operated in a commercial environment. This equipment generates, uses, and
can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual,
may cause interference to radio communications. Operation of this equipment in a residential area is likely to
cause interference in which case the user will be required to correct the interference at his own expense.

CAUTION: Changes or modifications to this equipment not expressly approved by the party
responsible for compliance could void the user’s authority to operate the equipment.

Shielded I/O cables must used with this equipment to ensure compliance with the limits. Use of un­shielded cables is prohibited.

iv SV61162 Rev. C

DM800™ Series Digital
Mailing System Operating
Guide

Contents

Pitney Bowes Contact Information List

Chapter 1 - Read this First

Chapter 2 - Meet the DM800™ Series
Digital Mailing System

Chapter 3 - Mail in a Minute

Chapter 4 - Running Mail

Chapter 5 - Mailing System Setup

Chapter 6 - Adding Postage

Chapter 7 - Accounting Setup

Chapter 8 - Reports

Chapter 9 - Maintaining and Updating

Chapter 10 - Troubleshooting

Chapter 11 - Supplies and Options

Appendix A - Glossary

Appendix B - Operator Training Checklist

Appendix C - Specifications

Index

SV61162 Rev. C

i

Pitney Bowes Contact
Information List

PB Web Sites

▪ For frequently asked questions, go to:

http://www.pb.com

▪ To place requests for service or training, go to:

http://www.pb.com

▪ To order PB supplies and accessories, go to:

http://www.pb.com

▪ To view and pay invoices online, go to:

http://www.pb.com and click on My Account.

▪ To view inventory, go to:

http://www.pb.com and click on My Account.

▪ To add postage to your Postage By Phone®

Meter Payment System account, go to:

http://www.pb.com

to Your Meter.

and click on My Account.

and click on Online Store.

and click on Add Postage

Our Help Desk

For direct questions, call: 1.800.522.0020.

Customer Service Representatives are avail­able Monday through Friday, 8AM - 8:00PM
EST.

Postage By Phone® System

To contact, call 1.800.243.7800.

Pitney Bowes Supplies

To order Pitney Bowes approved supplies, call

our PB Supply Line™ at 1.800.243.7824.

i

1

Contents

What’s in This Guide .....................................1-2

Other Information ..........................................1-3

Read This First

What You Need to Know .............................

Safety Requirements ....................................1-4

Important Information About Powering Your

DM Series™ Digital Mailing System Off ........1-9

1-4

SV61162 Rev. C 1-1

1 • Read this First

What’s in This
Guide

Chapter 1 - Read this First contains important information about USPS

requirements and equipment and telephone safety precautions.
Chapter 2 - Meet the DM800™ Series Digital Mailing System gives an

overview of the mailing system and the location of each control and ma­chine feature. Please read this section carefully. It provides a foundation
for the instructions in later sections of this book.

Chapter 3 - Mail in a Minute explains the basics of running mail using the
DM800™ Series System. By following these instructions, you will be able
to run mail quickly.

Chapter 4 - Running Mail explains how to run mail in the different mail
modes as well as when to use the various options.

Chapter 5 - Mailing System Setup provides step-by-step instructions for
customizing your mailing system to suit your needs.

Chapter 6 - Adding Postage

postage meter (Postal Security Device) using the Pitney Bowes Postage
By Phone® Meter Payment System.

Chapter 7 - Accounting Setup

postage.
Chapter 8 - Reports explains the different types of reports available and

how to print them.
Chapter 9 - Maintaining and Updating explains how to check the quality

of the meter stamp and how to take care of the moistener and tape feeder.
It also tells you how to add features and update postal rates and carriers.

Chapter 10 - Troubleshooting

counter while using your mailing system.

Chapter 11 - Supplies and Options

DM800™ Series Digitial Mailing System and how to order them.

Appendix A - Glossary

tor guide.

Appendix B - Operator Training Checklist

Pitney Bowes representative will review with you during the installation of
your mailing system.

Appendix C - Specifications contains the specifications for the mailing
system and mailing materials.

explains how to add postage funds to your

explains how to set up accounts to track

contains a list of problems you may en-

lists the supplies available for the

defines mailing terms used throughout this opera-

is a list of procedures the

1-2 SV61162 Rev. C

DM800™ Series Digital Mailing System Operating Guide

Other
Information

This section describes other sources of information available for the
DM800™ Series Digital Mailing System.

Publications

Postage By Phone® Meter Payment System Guide

This booklet details all the features of the Postage By Phone® Meter
Payment System.

Scale User Guide

If you purchase an attached scale, read this guide if you have questions
about its operation.

On the System

Quick Reference Cards

Much of the information contained in the Operator guide, such as how to
set postage, process mail, or clear jams is summarized in the Quick Refer­ence Card Set. The cards are located in a slot in the Stacker module of the
DM800™ Series System.

SV61162 Rev. C 1-3

1 • Read this First

What You Need
to Know

Since your postage meter (Postal Security Device) is licensed by the
United States Postal Service (USPS), you must follow a few basic require­ments.

USPS Requirements

• Mail must have the correct date and postage amount in the meter
stamp.

• Metered mail must bear the ZIP Code location of the post office where
the postage meter (Postal Security Device) is registered.

• If you move to another ZIP Code location, you must update the ZIP
Code. You can do this by calling your local Pitney Bowes district office.

• Each time you refill your postage meter (Postal Security Device)
through the modem, the Postage By Phone® Meter Payment System
computer automatically performs a postal inspection. If the postage
meter in your mailing machine has not detected a modem refill transac­tion at certain intervals, the message “Inspection Required” appears
on the main screen of the IntelliLink® Control Center. (The system will
then prompt you to connect to Pitney Bowes and perform an inspec­tion.)

• The postage tape you use must meet USPS specifications.

Safety
Requirements

WARNING! Follow normal safety precautions for all office equip-

ment whenever using the DM800™ Series Digital Mailing System.

• Read all instructions before you attempt to operate the machine.

• Use the equipment only for its intended purpose.

• Place the machine near an easily accessible power outlet. Avoid us
ing outlets controlled by wall switches or shared by other equipment.

• Plug the machine into a properly grounded power outlet. DO NOT re­move the power cord’s ground pin and DO NOT use a ground adapter.

• Make sure the area in front of the power outlet is free of obstruction.

• Turn the machine off using the power switch (for the location, refer to
Chapter 2, page 2-6) and NOT from a power strip.

• Do not place lighted candles, cigarettes, cigars, etc. on the machine.

• DO NOT route the power cord over sharp edges or trap it between
pieces of furniture. Make sure there is no strain on it.

-

1-4 SV61162 Rev. C

DM800™ Series Digital Mailing System Operating Guide

Safety
Requirements

continued

• To reduce the risk of fire or electrical shock, DO NOT attempt to re­move covers or disassemble the equipment. The housing encloses
hazardous parts. If any components are dropped or otherwise dam­aged, report such damage to your Pitney Bowes customer service rep­resentative.

• Keep fingers, long hair, jewelry, neck ties, and loose clothing away
from moving parts at all times.

• When removing jammed material, avoid using too much force to pre
vent personal injury and damaging equipment.

• To prevent overheating do not cover system vent openings.

• When lifting covers, wait for all parts to stop moving before placing
hands near feeder path or printer.

• Do not remove covers as they enclose hazardous parts that should
only be accessed by a Pitney Bowes Service Representative.

• Use only Pitney Bowes approved supplies, e.g., inks, tapes, and clean­ers. Call our Pitney Bowes Supply Line™ to order supplies. Refer to
the Pitney Bowes Contact Information List at the front of this guide for
the
Pitney Bowes Supply Line™ phone number.

• Always follow the specific occupational safety and health standards
prescribed for your workplace.

-

NOTE: The DM800™ Series System requires annual cleaning by a Pitney
Bowes service representative. For continued safe operation, contact your local
Pitney Bowes office for a scheduled cleaning.

If you use an AC adapter to power the meter when it is off the mailing ma-

chine base:

• Use only the AC adapter designed specifically for the IntelliLink® Con­trol Center on the back of the DM800™ Series System. Third-party AC
adapters may damage the IntelliLink® Control Center.

• To protect against electrical shock, plug the AC adapter into a properly
grounded power outlet.

• Do not route the AC adapter cable over sharp edges or trap between
furniture.

CAUTION: In case of an ink spill, leaking ink or excessive ink
accumulation, immediately power down and disconnect the
power cord from the wall plug and call your local Pitney Bowes
office for a cleaning.

SV61162 Rev. C 1-5

1 • Read this First

Safety
Requirements

continued

The IntelliLink® Control Center and its built-in postage meter (Postal Secu­rity Device) connect directly to analog telephone lines. For your protection
we urge you to follow basic safety precautions to reduce the risk of fire,
electric shock and injury to persons, as well as the following:

• Never connect telephone wiring during a lightning storm.

• Disconnect the meter telephone line during a lightning storm.

• Avoid using a telephone or equipment that connects to a telephone
line during an electrical storm; there may be a remote risk of electrical
shock from lightning.

• Never install telephone jacks in wet locations.

• Do not use this product near water, for example, near a bath tub, wash
bowl, kitchen sink or laundry tub, in a wet basement or near a swim­ming pool.

• Never touch non-insulated telephone wires or terminals unless the
telephone line has been disconnected at the network interface.

• Use caution when installing or modifying telephone lines.

• Do not use the telephone or equipment connected to the telephone line
in the vicinity of a gas leak.

• Do not connect your postage meter (Postal Security Device) to a digital
phone line. The device’s built-in modem is designed to work with an
analog phone line only. (Your fax machine is usually connected to an
analog phone line.) If you do not know if your line is digital, call your
phone provider for verification.

• Disconnect the telephone cord from the wall before removing the
IntelliLink® Control Center.

CAUTION: To reduce the risk of fire, only use the 26 AWG
telecommunication line cord either supplied with the machine or
supplied separately.

1-6 SV61162 Rev. C

DM800™ Series Digital Mailing System Operating Guide

DJPS/DMPS Power Stacker

WARNING! Follow normal safety precautions for all office equip­ment whenever using the DJPS/DMPS power stacker.

· Use only Pitney Bowes approved supplies, in particular aerosol dust­ers. Improper storage and use of aerosol dusters or flammable aerosol
dusters, can cause an explosive-like condition that could result in a
personal injury and/or property damage. Never use aerosol dusters
labeled flammable and always read instructions and safety precautions
on the duster container label.

· To obtain Pitney Bowes supplies, please contact our Pitney Bowes
Supply Line™. Material Safety Data Sheets can be obtained on the
web or from our Pitney Bowes Supply Line™. Refer to the Pitney
Bowes Contact Information List at the front of this guide for phone
numbers and web site information.

· Use the power cord supplied with the machine and plug it into a prop
erly grounded wall outlet located near the machine and easily acces­sible. Failure to properly ground the machine can result in severe per­sonal injury and/or fire.

· Avoid touching moving parts or materials while the machine is in use.
Keep hands, loose clothing, jewelry and long hair away from all moving
parts.

· Do not remove covers. Covers enclose hazardous parts that should
only be accessed by properly trained service personnel. Immediately
report to Pitney Bowes Service any damaged or non-functioning com­ponents that renders the unit unsafe.

· Place the unit in an accessible location to allow for proper venting of
the equipment and to facilitate servicing.

· The power cord wall plug is the primary means of disconnecting the
machine from the AC supply.

· Do not use an adapter plug on the line cord or wall outlet.

· Do not remove the ground pin from the line cord.

· Avoid using wall outlets that are controlled by wall switches, or shared
with other equipment.

· Do not route the power cord over sharp edges or trapped between fur
niture.

-

-

SV61162 Rev. C 1-7

1 • Read this First

Safety
Requirements

continued

· Ensure there is no strain on the power cord where it becomes jammed
between the equipment, walls or furniture.

· Be certain the area in front of the wall receptacle into which the ma
chine is plugged is free from obstruction.

· To prevent overheating, do not cover the vent openings.

· Read all instructions before attempting to operate the equipment.

· Use this equipment only for its intended purpose.

If your stacker has an AC adapter to power the stacker:

· Use only the AC adapter designed specifically for the stacker and
shown in Chapter 11, Supplies and Options. Third-party AC adapters
may damage the stacker.

· To protect against electrical shock, plug the AC adapter power cord
into a properly grounded wall outlet.

· Do not route the AC adapter cable over sharp edges or trap it between
furniture.

NOTE: Always follow the specific occupational safety and health standards
for your workplace.

-

1-8 SV61162 Rev. C

DM800™ Series Digital Mailing System Operating Guide

NO NONO

YES

OFF

ON

Important Information About Powering Your
DM Series™ Digital Mailing System Off

Your DM Series™ Digital Mailing System is designed to remain powered
on at all times. This is necessary so that the printer station can perform the
required maintenance it needs to maintain peak performance.

Your DM Series™ System has a power switch (for the location, refer to
Chapter 2, page 2-6) so that you can properly remove power to the sys­tem.

If you need to power off your system, you must use the power switch.
When you power off the system, the system immediately moves the
printhead back to the capping station to keep the printhead from drying
out.

Powering off your system by any other means, such as a wall switch, a
power strip, or unplugging from a wall outlet, will result in higher than nor­mal ink consumption and could damage your mailing system.

SV61162 Rev. C 1-9

2

Meet the DM800™ Series
Digital Mailing System

Contents

Introducing the DM800™ Series Digital

Mailing System .............................................. 2-2

Features and Benefits ..................................2-2

Parts of the Mailing System .......................... 2-5

SV61162 Rev. C 2-1

2 • Meet the DM800™ Series Digital Mailing System

Introducing the
DM Series™
Mailing System

Features and
Benefits

The DM Series™ Digital Mailing System is an easy-to-use mailing system
you can tailor to satisfy the unique requirements of your organization. This
system:

• Automatically feeds a stack of mail.

• Moistens and seals the envelope flaps.

• Imprints the correct postage amount.

• Stacks the finished mail.

The following section provides a summary of the main features and ben­efits of your DM800™ Series Digital Mailing System.

ENERGY STAR® Rating

As an ENERGY STAR Partner, Pitney Bowes has determined
that the DM Series™ system meets the ENERGY STAR guide­lines for energy efficiency.

This system automatically enters a low power state called a “sleep mode”
if you don’t use it for a while. This keeps energy consumption low, while
maintaining the high state of readiness you expect from Pitney Bowes
mailing equipment.

Pitney Bowes is committed to designing and manufacturing energy-ef­ficient equipment because it lowers your operating costs and helps pre­serve the environment.

Office equipment is the fastest growing electricity load in the commercial
buildings sector. The U.S. Environmental Protection Agency (EPA) pro
motes energy efficiency because electricity generation contributes to air
pollution, including 35 percent of all U.S. emissions of carbon dioxide, one
of the key contributors to global warming. It also accounts for 70 percent
and 33 percent of all U.S. emissions of sulfur dioxides and nitrogen oxides,
respectively; these contribute to acid rain and urban smog. By using more
energy-efficient equipment, you can reduce both pollution and costs.

The ENERGY STAR program is another example of how Pitney Bowes is
good for the environment and smart for business.

-

Postage Meter

The postage meter on your mailing system is a Postal Security Device
(PSD) that incorporates the latest technology approved by the United
States Postal Service to secure funds. This technology eliminates the
need to perform physical inspections thereby making the system easier
and more convenient to use. The PSD contains the funds and performs all
of the calculations necessary to print meter stamps that comply with the
latest USPS standards.

2-2 SV61162 Rev. C

DM800™ Series Digital Mailing System Operating Guide

Easy-To-Use IntelliLink® Control Center

The IntelliLink® Control Center is mounted on the top of your mailing sys­tem and features a large easy-to-read graphic display, function keys and
alpha and numeric keypads. A series of messages and options appear in
the display to prompt you through all of the setup and mailing operations.
You use the function keys and keypads to respond to the system prompts
and select your options.

Variety of Communications Options

Your DM800™ Series Digital Mailing System comes with communications
ports for data communications with Pitney Bowes support services and for
interfacing to external devices such as a personal computer, an optional
scale, or other peripherals.

An internal modem with an external interface to analog telephone lines al­lows data communications with Pitney Bowes support services as well as
external mail/parcel carriers.

Communications with Pitney Bowes provides the following benefits:

• Postage By Phone

• Remote postage inspections

• USPS Confirmation Services (Delivery Confirmation, Signature Confir
mation, and electronic filing of Certified Mail)

• Ability to download graphic images (ads, inscriptions, and permits)

• Ability to download rate change and software updates

®

Meter Payment System refills

-

Ability to Communicate With Other Applications

Your mailing system has a peripheral communications USB port that al­lows you to connect to a personal computer (PC). Your system can com­municate with the following software applications or application types
running on a PC connected through the USB port:

• Data Exchange software

• AccuTrac™ Mail Accounting System

• Ascent® Software

• Business Manager

Ability to Use Other Pitney Bowes Equipment

You can use the following Pitney Bowes equipment with your mailing sys­tem:

• DJPS/DMPS Power Stacker. This provides a larger area for stacking
imprinted envelopes. (Optional.)

SV61162 Rev. C 2-3

2 • Meet the DM800™ Series Digital Mailing System

Features and
Benefits

continued

Accounting and Reporting

The standard accounting and reporting feature allows you to store postage
costs for 25 accounts, or you can purchase options for storing 100 or 300
accounts. You can run reports on single or multiple accounts and limit ac­cess to the accounts by password protecting them. For more information
on the standard accounting package, refer to Chapter 7, Accounting and
Chapter 8, Reports, in this guide.

Budget Manager

You can also acquire the enhanced accounting package, Budget Manager.
Budget Manager allows you to create more accounts with higher levels of
detail.

For more information on Budget Manager, refer to

tor Guide, SV60957.

Budget Manager Opera-

Business Manager

You can connect your DM system directly to a Business Manager host
PC and control all of your accounts, operators and postal transaction data
through the Business Manager Administration module. For more informa­tion on Business Manager, refer to the Business Manager Operator Guide,
SV61178.

Advertisements and Inscriptions

Ads and inscriptions are messages you can include in the meter stamp. A
number of standard advertisements and inscriptions are included with your
mailing system. You can order customized ads and inscriptions by calling
the Pitney Bowes Supply Line™ (refer to the Pitney Bowes Contact Infor-
mation List at the front of this guide for the phone number). For information
on ordering ads and inscriptions, refer to Chapter 11, Supplies and Options
in this guide.

When you order additional advertisements or inscriptions you receive an
art card which you insert into a slot on the side of the IntelliLink® Control
Center. Once installed, you can select an advertisement or inscription
when you run mail.

Optional Permits

You can print a permit on a piece of mail instead of a meter stamp. A per­mit is a postal mark containing a permit number that provides you with
special processing or discount rates. You get the permit(s) from the US
Post Office and the permit artwork from Pitney Bowes. For information on
ordering permits, refer to Chapter 11, Supplies and Options in this guide.

2-4 SV61162 Rev. C

DM800™ Series Digital Mailing System Operating Guide

Parts of the
Mailing System

DM800™ Digital
Mailing System
Exterior

This section describes the parts of your DM800™ Series Digitial Mailing
System and includes:

• The DM800™ Digital Mailing System Exterior, including the
WEIGH-ON-THE-WAY™ (WOW™) Module

• DM800™ Series Digital Mailing System Interior

• The IntelliLink® Control Center

• The Main Screen

IntelliLink® Control Center - This contains the screen and keypad for
communicating with the mailing system and the built-in postage meter
(Postal Security Device).

Feed Cover - Protects moving parts and prevent foreign objects from en­tering the machine. The feed cover protects the feeder and the main cover
protects the transport area.

WOW (WEIGH-ON-THE-WAY™) Cover - Protects the WOW™ transport
area on DM800™ Digital Mailing System that have the optional WOW™
module.

Printer Cover - protects the print head and ink cartridge components.
Thickness Adjustment Knob - You use this knob to adjust for the thick-

nesses of the envelopes you are feeding into your mailing system.
Platform Scale - The 10 lb. integrated platform scale comes with the

DM800™ Digital Mailing System.
On/Off switch - Turns the mailing system on and off. This is located on

the lower left side of the feed deck.

Feed Deck - This is where you load the mail.
Side Guide - Set this to reduce the skewing of pieces of mail as you feed

them into the feeder.
Transport Release Knob - You pull this knob out to drop the lower half of

the transport deck if you need to clear a jam.

Art Card Slot - The art card plugs
into the art card slot on the right side
of the IntelliLink® Control Center (as
shown in the photo on the right). The
art card contains advertisements and
inscriptions.

Quick Reference Card Set - These are easy reference cards containing
instructions for performing operations like how to set postage, process
mail, or clear jams. The cards are located in a slot in the stacker module of
your mailing system.

Stacker - This is where mail is deposited after the postage is applied to
the piece of mail. It is located on the right side of the machine and may be
a drop stacker, or an optional DJPS/DMPS Power Stacker.

SV61162 Rev. C 2-5

2 • Meet the DM800™ Series Digital Mailing System

The DM800i™ Digital Mailing System

Integrated platform scale

Feed deck

Side guide

Thickness adjustment knob

Feed cover

Printer cover

IntelliLink® Control Center

Art card

Slot for quick ref­erence card set

DropStacker

Transport release knob

On/Off Switch

Left Side View of the DM800i™ Digital Mailing System

2-6 SV61162 Rev. C

DM800™ Series Digital Mailing System Operating Guide

Right Side View of the DM800i™ Digital Mailing System

with Optional DJPS Power Stacker

DJPS Power Stacker

DM800i™ Digital Mailing System with Optional WOW™

WEIGH-ON-THE-WAY™ (WOW™) Module

SV61162 Rev. C 2-7

2 • Meet the DM800™ Series Digital Mailing System

Connectors on the Back of the Mailing System Base

Dual External Device Ports - Two USB ports are located on the back,

lower right side of the machine. These provide communications with exter­nal devices like a printer, an external scale, a PC or modem. If you have
an external modem and you need to connect to one of these ports, refer to
External Modem Connections in this chapter.

Power Stacker Connector - Use this connector to attach an optional
power stacker.

Serial Port Connector - One Pitney Bowes serial port connector. This is
for Pitney Bowes use only.

Dual external device
USB ports

Optional power stacker
connector

Serial port

(For use by Pitney Bowes Only)

2-8 SV61162 Rev. C

DM800™ Series Digital Mailing System Operating Guide

Parts of the
Mailing System

continued

Connectors on the Back of the IntelliLink® Control Center

Internal Analog Phone Line Connector - Depending on the version of

your IntelliLink® Control Center, you may have an internal analog modem.
The Internal Analog Phone Line Connector label in the figure below inden­tifies the PCN numbers of the IntelliLink® Control Centers that have an
internal analog modem and can connect directly to an analog phone line.
The PCN number is located on the bottom of your IntelliLink Control Cen­ter.

The term analog phone line refers to a RJ11C or RJ11W compatible
(single line) telephone wall plug typically used for a residential phone or
facsimile hookup.

External Modem USB Connector - The IntelliLink® Control Center has
a connector for an external modem located on the right side of the control
center when viewed from the back. If your mailing system is not located
near an analog phone line and you need to remove the control center
when you perform feature updates or add postage, you can connect the
external modem to this connector. Refer to External Modem Connections
in this chapter.

IntelliLink® Control Center AC Adapter Receptacle - The receptacle for
the AC adapter is located on the back of the IntelliLink® Control
Center. If you need to remove the control center from the mailing system
base and move it to an analog telephone line, you plug the AC adapter into
this receptacle. When the control center is connected to the mailing sys­tem base, access to the AC adapter is blocked as indicated by the dotted
line in the picture below.

Control center installed on machine
base (AC adapter receptacle)*

Internal ana­log phone line
connector*

*Use this to
connect to the
analog phone
line if the con­trol center has
the following
PCN number:
1DXX

SV61162 Rev. C 2-9

*The dotted line indicates adapter
receptacle is covered by the base

USB modem
connector*

*Use this to
connect an ex­ternal modem
if your control
center has the
following PCN
number: 1CXX

2 • Meet the DM800™ Series Digital Mailing System

Connecting the IntelliLink® Control Center to a Remote
Phone Line

External Modem Connections - Back of the IntelliLink® Control
Center

This figure shows the connection between an external modem and the
USB modem connector on the back of the control center. This also shows
the AC adapter plugged into the control center after it has been removed
from the mailing system and moved to an analog phone line.

AC Adapter plugged into
IntelliLink® Control Center

Internal
analog line
for PCN
1DXX only

External
USB modem
cable for PCN
1CXX only

Telephone cord for analog line
(26 AWG or smaller)

External modem

External Modem Connections - Back of the Mailing System
Base

If you are using an external modem and there is an analog phone line near
your mailing system, you should connect the modem to the USB connector
on the back of the control center as shown in the figure below.

External USB
modem cable

External modem

2-10 SV61162 Rev. C