Pitney Bowes DM550 User Manual
DM500™ and DM550™ Series
Digital Mailing System
DM500™ Series Digital Mailing System
With WEIGH-ON-THE-WAY™ Option
DM550™ Series Digital Mailing System
Shown with WEIGH-ON-THE-WAY
SV61436 Rev B
™
Operator Guide
US English Version
SV61436 Rev. B ©2007 Pitney Bowes Inc.
All rights reserved. This book may not be reproduced in whole or in part in any fashion or stored in a
retrieval system of any type or transmitted by any means, electronically or mechanically, without the
express, written permission of Pitney Bowes.
We have made every reasonable effort to ensure the accuracy and usefulness of this manual; however, we cannot assume responsibility for errors or omissions or liability for the misuse or misapplication of our products.
Due to our continuing program of product improvement, equipment and material specifications as
well as performance features are subject to change without notice. Your postage meter may not
have some of the features described in this book.
AccuTrac, Ascent, DM500, DM550, DM Series, E-Z Seal, IntelliLink, WEIGH-ON-THE-WAY (WOW)
Postage By Phone, and Pitney Bowes Supply Line are trademarks or registered trademarks of
Pitney Bowes Inc. ENERGY STAR is a registered trademark of the United States Environmental
Protection Agency. All other trademarks are trademarks or registered trademarks of the respective
owners.
SV61436 Rev. B iii
Alerting Messages
Various messages are used throughout this guide to alert you to potentially hazardous or error causing conditions. These messages are as follows:
WARNING! Alerts you to conditions or practices that could cause
serious injury.
CAUTION: Alerts you to conditions or practices that could cause
damage to the equipment or to the material being run.
IMPORTANT! Alerts you to conditions or practices that could adversely affect
equipment operation if instructions are not followed exactly.
NOTE: Provides a comment or explanation of the associated topic.
FCC Compliance
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against
interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with
the instruction manual, may cause interference to radio communications. Operation of this equipment in a residential area is likely to cause interference, in which case the user will be required to
correct the interference at his own expense.
Use only a shielded interface cable to operate this equipment with a scale or other peripheral device.
CAUTION: Changes or modifications to this equipment not expressly approved by the party
responsible for compliance (Pitney Bowes) could void the user’s authority to operate the
equipment.
iv SV61436 Rev. B
FCC Compliance of Modem
This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA.
On the bottom of the IntelliLink® Control Center is a label that contains, among other information, a
product identifier in the format US:AAAEQ##TXXXX. If requested, this number must be provided to
the telephone company.
This equipment is designed to be connected to a Facility Interface Code 02LS2 network with RJ11C
network interface.
A plug and jack used to connect this equipment to the premises wiring and telephone network must
comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA. A compliant
telephone cord and modular plug is provided with this product. It is designed to be connected to a
compatible modular jack that is also compliant. See installation instructions for details.
The ringer equivalence number (REN) is used to determine the number of devices that may be connected to a telephone line. Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming call. In most but not all areas, the sum of RENs should not exceed
five (5.0). To be certain of the number of devices that may be connected to a line, as determined by
the total RENs, contact the local telephone company. The REN for this product is part of the product
identifier that has the format US:AAAEQ##TXXXX. The digits represented by ## are the REN without a decimal point (for example 03 is a REN of 0.3).
If this IntelliLink® Control Center causes harm to the telephone network, the telephone company
will notify you in advance that temporary discontinuance of service may be required. But if advance
notice isn’t practical, the telephone company will notify you as soon as possible. Also, you will be
advised of your right to file a complaint with the FCC if you believe it is necessary.
The telephone company may make changes in its facilities, equipment, operations, or procedures
that could affect the operation of the equipment. If this happens the telephone company will provide
advance notice in order for you to make necessary modifications to maintain uninterrupted service.
If trouble is experienced with this IntelliLink® Control Center please contact the help desk for repair
or warranty information. Refer to the Pitney Bowes Contact Information List in this guide for the number of the help desk. If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is resolved. This equipment
is not intended to be repaired by the customer (user).
Connection to party-line service is subject to state tariffs. Contact the state public utility commission,
public service commission, or corporation commission for information.
If the installation site has specially wired alarm equipment connected to the telephone line, ensure
the installation of this IntelliLink® Control Center does not disable the alarm equipment. If you have
questions about what will disable alarm equipment, consult your telephone company or a qualified
installer.
SV61436 Rev. B v
DM500™ and DM550™ Di�italDM550™ Di�ital
Mailin� System Operatin� Guide
Contents
Pitney Bowes Contact Information List
Chapter 1 - Read this First
Chapter 2 - Meet the DM500™ and DM550™
Mailin� System
Chapter 3 - Mail in a Minute
Chapter 4 - Runnin� Mail
Chapter 5 - Mailin� System Setup
Chapter 6 - Addin� Posta�e
Chapter 7 - Accountin� Setup
Chapter 8 - Reports
Chapter 9 - Maintainin� and Updatin�
Chapter 10 - Troubleshootin�
Chapter 11 - Supplies and Options
Appendix A - Glossary
Appendix B - Operator Trainin� Checklist
Appendix C - Specifications
Index
SV61436 Rev. B
i
Pitney Bowes Contact
Information List
Pitney Bowes Web Sites
▪ Forfrequentlyaskedquestions,goto:
http://www.pb.com
▪ Toplacerequestsforserviceortraining,goto:
http://www.pb.com and click on My Account.
▪ ToorderPitneyBowessuppliesandaccesso-
ries, go to:
http://www.pb.com and click on Online Store.
▪ Toviewandpayinvoicesonline,goto:
http://www.pb.com and click on My Account.
▪ Toviewinventory,goto:
http://www.pb.com and click on My Account.
▪ ToaddpostagetoyourPostageByPhone®
Meter Payment System account, go to:
http://www.pb.com and click on Add Postage
to Your Meter.
Our Help Desk
For direct questions, call: 1.800.522.0020.
Customer Service Representatives are available Monday through Friday, 8AM - 8:00PM
EST.
Postage By Phone® System
To contact, call 1.800.243.7800.
Pitney Bowes Supplies
To order Pitney Bowes approved supplies,
call our Pitney Bowes Supply Line™ at
1.800.243.7824.
i
1
Contents
What’s in This Guide .....................................1-2
Other Information Available .......................... 1-3
What You Need to Know .............................1-4
Safety Requirements .................................... 1-5
Important Information About Powerin� Your
DM Series™ Di�ital Mailin� System Off ....... 1-8
Read This First
SV61436 Rev. B 1-1
1 • Read This First
What’s in This
Guide
Chapter 1 - Read this First contains important information about USPS
requirements and equipment and telephone safety precautions.
Chapter 2 - Meet the DM500™ and DM550™ Digital Mailing System
gives an overview of the mailing system and the location of each control
and machine feature. Please read this section carefully. It provides a foundation for the instructions in later sections of this book.
Chapter 3 - Mail in a Minute explains the basics of running mail on your
system. By following these instructions, you will be able to run mail quickly.
Chapter 4 - Running Mail explains how to run mail in the different mail
modes as well as when to use the various options.
Chapter 5 - Mailing System Setup provides step-by-step instructions for
customizing your mailing system to suit your needs.
Chapter 6 - Adding Postage explains how to add postage funds to your
postage meter (Postal Security Device) using the Pitney Bowes Postage
By Phone® Meter Payment system.
Chapter 7 - Accounting Setup explains how to set up accounts to track
postage.
Chapter 8 - Reports explains the different types of reports available and
how to print them.
Chapter 9 - Maintaining and Updating explains how to check the quality
of the meter stamp and how to take care of the moistener and tape feeder.
It also tells you how to add features and update postal rates and carriers.
Chapter 10 - Troubleshooting contains a list of problems you may encounter while using your mailing system.
Chapter 11 - Supplies and Options lists the supplies available for your
system and how to order them.
Appendix A - Glossary defines mailing terms used throughout this operator guide.
Appendix B - Operator Training Checklist is a list of procedures the
Pitney Bowes representative will review with you during the installation of
your mailing system.
Appendix C - Specifications contains the specifications for the mailing
system and mailing materials.
1-2 SV61436 Rev. B
DM500™ and DM550™ Digital Mailing System Operating Guide
Other
Information
On the System
Web Resources
This section describes other sources of information available for the
DM500™ and DM550™ Digital Mailing System.
Quick Reference Cards
Much of the information contained in the Operator guide, such as how to
set postage, process mail, or clear jams is summarized in the Quick Reference Card Set. The cards are located in a slot in the Stacker module of
your system.
Our Help Desk
For a list of the Pitney Bowes web sites, refer to the Pitney Bowes Contact
Information List located at the front of this guide.
SV61436 Rev. B 1-3
1 • Read This First
What You Need
to Know
Since your postage meter (Postal Security Device) is licensed by the
United States Postal Service (USPS), you must follow a few basic requirements.
USPS Requirements
• Mail must have the correct date and postage amount in the meter
stamp.
• Metered mail must bear the ZIP Code location of the post office where
the postage meter (Postal Security Device) is registered.
• If you move to another ZIP Code location, you must update the ZIP
Code. You can do this by calling your local Pitney Bowes district office.
• Each time you refill your postage meter (Postal Security Device)
through the modem, the Postage By Phone® Meter Payment System
computer automatically performs a postal inspection. If the postage
meter in your mailing machine has not detected a modem refill transaction at certain intervals, the message “Inspection Required” appears
on the main screen of the IntelliLink® Control Center. (The system will
then prompt you to connect to Pitney Bowes and perform an inspection.)
• The postage tape you use must meet USPS specifications.
1-4 SV61436 Rev. B
DM500™ and DM550™ Digital Mailing System Operating Guide
Safety
Requirements
WARNING! Follow normal safety precautions for all office equip-
ment whenever using your mailing system.
Read all instructions before you attempt to operate the
machine. Use the equipment only for its intended purpose.
• Use only Pitney Bowes approved supplies, in particular aerosol dusters.
Improper storage and use of aerosol dusters or flammable aerosol dusters, can cause an explosive-like condition that could result in a personal
injury and/or property damage. Never use aerosol dusters labeled flammable and always read instructions and safety precautions on the duster
container label.
• Use the power cord supplied with the machine and plug it into a properly
grounded wall outlet located near the machine and easily accessible. Failure to properly ground the machine can result in severe personal injury
and/or fire.
• The power cord wall plug is the primary means of disconnecting the machine from the AC supply.
• Do not remove the power cord's ground pin and do not use a ground
adapter.
• Make sure the area in front of the power outlet is free of obstruction.
• DO NOT route the power cord over sharp edges or trap it between pieces
of furniture. Make sure there is no strain on it.
• To reduce the risk of fire or electrical shock, DO NOT attempt to remove
covers or disassemble the equipment. The housing encloses hazardous
parts. If any components are dropped or otherwise damaged, report such
damage to your Pitney Bowes customer service representative.
• Keep fingers, long hair, jewelry, neck ties, and loose clothing away from
moving parts at all times.
• When removing jammed material, avoid using too much force to prevent
personal injury and damaging equipment.
• To prevent overheating do not cover system vent openings.
• When lifting covers, wait for all parts to stop moving before placing hands
near feeder path or printer.
• Do not remove covers as they enclose hazardous parts that should only
be accessed by a Pitney Bowes Service Representative.
• Use only Pitney Bowes approved supplies, e.g., inks, tapes, and cleaners.
Call the Pitney Bowes Supply Line™ listed in the Pitney Bowes Contact
Information List at the front of this guide.
• Always follow the specific occupational safety and health standards prescribed for your workplace.
SV61436 Rev. B 1-5
1 • Read This First
Safety
Requirements
continued
NOTE: Your mailing system requires annual cleaning by a Pitney Bowes service
representative. For continued safe operation, contact your local Pitney Bowes
office for a scheduled cleaning.
If you use an AC adapter to power the meter when it is off the mailing machine base:
• Use only the AC adapter designed specifically for the IntelliLink® Con-
trol Center. Third-party AC adapters may damage the IntelliLink® Control Center.
• To protect against electrical shock, plug the AC adapter into a properly
grounded power outlet.
• Do not route the AC adapter cable over sharp edges or trap between
furniture.
CAUTION: In case of an ink spill, leaking ink or excessive ink
accumulation, immediately power down and disconnect the
power cord from the wall plug and call your local Pitney Bowes
office for a cleaning.
The IntelliLink® Control Center and its built-in postage meter (Postal Security Device) connect directly to analog telephone lines. For your protection we urge you to follow basic safety precautions to reduce the risk of
fire, electric shock and injury to persons, as well as the following:
• Never connect telephone wiring during a lightning storm.
• Disconnect the meter telephone line during a lightning storm.
• Avoid using a telephone or equipment that connects to a telephone
line during an electrical storm; there may be a remote risk of electrical
shock from lightning.
• Never install telephone jacks in wet locations.
• Do not use this product near water, for example, near a bath tub, wash
bowl, kitchen sink or laundry tub, in a wet basement or near a swimming pool.
• Never touch non-insulated telephone wires or terminals unless the
telephone line has been disconnected at the network interface.
• Use caution when installing or modifying telephone lines.
• Do not use the telephone or equipment connected to the telephone
line in the vicinity of a gas leak.
1-6 SV61436 Rev. B
DM500™ and DM550™ Digital Mailing System Operating Guide
Safety
Requirements
continued
• Do not connect your postage meter (Postal Security Device) to a digital
phone line. The device’s built-in modem is designed to work with an
analog phone line only. (Your fax machine is usually connected to an
analog phone line.) If you do not know if your line is digital, call your
phone provider for verification.
• Disconnect the telephone cord from the wall before removing the
IntelliLink® Control Center.
CAUTION: To reduce the risk of fire, use only 26 AWG telecommunication line cord either supplied with the machine or separately.
SV61436 Rev. B 1-7
1 • Read This First
NO NONO
YES
OFF
ON
Important Information About Powering Your
DM Series™ Digital Mailing System Off
Your DM Series™ Digital Mailing System is designed to remain powered
on at all times. This is necessary so that the printer station can perform the
required maintenance it needs to maintain peak performance.
Your DM Series™ System has a power switch (for the location, refer to
Chapter 2, pa�e 2-6) so that you can properly remove power to the system.
If you need to power off your system, you must use the power switch.
When you power off the system, the system immediately moves the printhead back to the capping station to keep the printhead from drying out.
Powering off your system by any other means, such as a wall switch, a
power strip, or unplugging from a wall outlet, will result in higher than normal ink consumption and could damage your mailing system.
1-8 SV61436 Rev. B
2
Meet the DM500™ and
DM550™ Di�ital Mailin�
System
Contents
Introducin� the DM500™ and DM550™ Di�ital
Mailin� System ..............................................2-2
Features and Benefits ..................................2-2
Parts of the Mailin� System ..........................2-5
Mailin� System Exterior .......................... 2-5
Connectin� the IntelliLink® Control
Center to a Remote Analo� Line .......... 2-10
Mailin� System Interior ......................... 2-11
The IntelliLink® Control Center ............2-14
The Main Screen .................................. 2-16
SV61436 Rev. B
2 • Meet the DM500™ and DM550™ Digital Mailing System
Introducing
the Mailing
System
Features and
Benefits
Energy Star®
Rating
The DM500™ and DM550™ System is an easy-to-use digital mailing system you can tailor to satisfy the unique requirements of your organization.
This system:
• Automatically feeds a stack of mail.
• Moistens and seals the envelope flaps.
• Imprints the correct postage amount.
• Stacks the finished mail.
The following section provides a summary of the main features and benefits of the DM500™ and DM550™ Systems.
The WEIGH-ON-THE-WAY™ capability for the DM500™ and DM550™
Systems is available in limited markets, and is represented in this guide
only for those markets. Inclusion in this guide does not imply availability.
As an ENERGY STAR Partner, Pitney Bowes has determined
that the DM500™ and DM550™ Systems meets the
ENERGY STAR guidelines for energy efficiency.
This system automatically enters a low power state called a “sleep mode”
if you don’t use it for a while. This keeps energy consumption low, while
maintaining the high state of readiness you expect from Pitney Bowes
mailing equipment.
Pitney Bowes is committed to designing and manufacturing energy-efficient equipment because it lowers your operating costs and helps preserve the environment.
Office equipment is the fastest growing electricity load in the commercial
buildings sector. The U.S. Environmental Protection Agency (EPA) promotes energy efficiency because electricity generation contributes to air
pollution, including 35 percent of all U.S. emissions of carbon dioxide, one
of the key contributors to global warming. It also accounts for 70 percent
and 33 percent of all U.S. emissions of sulfur dioxides and nitrogen oxides,
respectively; these contribute to acid rain and urban smog. By using more
energy-efficient equipment, you can reduce both pollution and costs.
The ENERGY STAR program is another example of how Pitney Bowes is
good for the environment and smart for business.
Postage Meter
2-2 SV61436 Rev. B
The postage meter on your mailing system is a Postal Security Device
(PSD) that incorporates the latest technology approved by the United
States Postal Service to secure funds. This technology eliminates the
need to perform physical inspections thereby making the system easier
and more convenient to use. The PSD contains the funds and performs all
of the calculations necessary to print meter stamps that comply with the
latest USPS standards.
DM500™ and DM550™ Digital Mailing System Operating Guide
Easy-To-Use
IntelliLink®
Control
Center
Variety of
Communications
Options
The IntelliLink® Control Center is mounted on the top of your mailing machine and features a large easy-to-read graphic display, function keys and
alpha and numeric keypads. A series of messages and options appear in
the display to prompt you through all of the setup and mailing operations.
You use the function keys and keypads to respond to the system prompts
and select your options.
Your DM Series™ System comes with communications ports for data
communications with Pitney Bowes support services and for interfacing to
external devices such as a personal computer, an optional scale, or other
peripherals.
An internal modem with an external interface to analog telephone lines allows data communications with Pitney Bowes support services as well as
external mail/parcel carriers.
Communications with Pitney Bowes provides the following benefits:
• Postage By Phone® Meter Payment System refills
• Remote postage inspections
• Electronic Confirmation Services (Delivery Confirmation, Signature
Confirmation, and electronic filing of Certified Mail)
• Ability to download graphic images (ads and inscriptions)
• Ability to download rate change and software updates
Ability to
Communicate
with other
Your mailing machine has a peripheral communications USB port that allows you to connect to a personal computer (PC). Your system can communicate with the following software applications or application types
running on a PC connected through the USB port:
Applications
• Data Exchange software
• AccuTrac™ Mail Accounting Software
• Ascent® Software
• Business Manager
SV61436 Rev. B 2-3
2 • Meet the DM500™ and DM550™ Digital Mailing System
Accounting and
Reports
Standard Accounting and Reporting
The standard accounting and reporting feature allows you to store postage
costs for 25 accounts, or you can purchase options for storing 100 or 300
accounts. You can run reports on single or multiple accounts and limit access to the accounts by password protecting them. For more information
on the standard accounting package, refer to Chapter 7, Accountin� and
Chapter 8, Reports, in this guide.
Budget Manager
You can also acquire the enhanced accounting package, Budget Manager.
Budget Manager allows you to create more accounts with higher levels of
detail.
For more information on Budget Manager, refer to Bud�et Mana�er Op-
erator Guide, SV60957.
Business Manager
You can connect your DM Series™ system directly to a Business Manager
Host Workstation and control all of your accounts, operators and postal
transaction data through the Business Manager Administration module.
For more information on Business Manager, refer to the Business Man-
a�er Operator Guide, SV61178.
Advertisements
and Inscriptions
Optional Permits
Ads and inscriptions are messages you can include in the meter stamp. A
number of standard advertisements and inscriptions are included with your
mailing system. You can order customized ads and inscriptions by calling
the Pitney Bowes Supply Line™ (refer to the Pitney Bowes Contact Infor-
mation List at the front of this guide for the phone number). For information
on ordering ads and inscriptions, refer to Chapter 11, Supplies and Op-
tions in this guide.
When you order additional advertisements or inscriptions you receive an
art card which you insert into a slot on the side of the IntelliLink® Control
Center. Once installed, you can select an advertisement or inscription
when you run mail.
You can print a permit on a piece of mail instead of a meter stamp. A permit is a postal mark containing a permit number that provides you with
special processing or discount rates. You get the permit(s) from the US
Post Office and the permit artwork from Pitney Bowes. For information on
ordering permits, refer to Chapter 11, Supplies and Options in this guide.
2-4 SV61436 Rev. B
DM500™ and DM550™ Digital Mailing System Operating Guide
Parts of the
Mailing System
Mailing System
Exterior
This section describes the parts of your DM500™ and DM550™ System
and includes:
• The Mailing System Exterior, including the WEIGH-ON-THE-WAY™
(WOW™) Module
• The Mailing System Interior
• The IntelliLink® Control Center
• The Main Screen
IntelliLink® Control Center - This contains the screen and keypad for
communicating with the mailing machine and the built-in postage meter
(Postal Security Device).
Feed Cover - Protect moving parts and prevent foreign objects from entering the machine. The feed cover protects the feeder.
WOW (WEIGH-ON-THE-WAY™) Cover - Protects the WOW™ transport
area on the DM Series™ systems that have the optional WOW™module.
Printer Cover - protects the print head and ink cartridge components.
Thickness Adjustment Knob - You use this knob to adjust for the thick-
nesses of the envelopes you are feeding into your mailing system.
Weighing Capability - You can acquire a 5 or 10 lb. integrated platform
scale for your DM Series™ Digital Mailing System.
On/Off switch - Turns the mailing system on and off. This is located on
the lower left side of the feed deck.
Feed Deck - This is where you load the mail.
Side Guide - Set this to reduce the skewing of pieces of mail as you feed
them into the feeder.
Transport Release Knob - You pull this knob out to drop the lower half of
the transport deck if you need to clear a jam.
Art Card Slot - The art card plugs into
the art card slot on the right side of the
IntelliLink® Control Center (as shown in
the photo on the right). The art card contains advertisements and inscriptions.
Quick Reference Card Set - These are easy reference cards containing
instructions for performing operations like how to set postage, process
mail, or clear jams. The cards are located in a slot in the stacker module of
your mailing system.
Stacker - This is where mail is deposited after the postage is applied to
the piece of mail. It is located on the right side of the machine.
SV61436 Rev. B 2-5
2 • Meet the DM500™ and DM550™ Digital Mailing System
Mailing System
Exterior
continued
Thickness Adjustment Knob
Side guide
Weighing Capability:
Location of Optional
Integrated Platform
Scale
On/Off Switch
The DM500™ and DM550™ System
IntelliLink® Control
Center
Printer Cover
Feed Cover
Transport
Release Knob
Feed Deck
Right Side View of the DM500™ and DM550™ System
Art Card
Slot for Quick
Reference Card
Set
Stacker
2-6 SV61436 Rev. B
DM500™ and DM550™ Digital Mailing System Operating Guide
The DM550™ Digital Mailing System with Optional WOW™ Module
WEIGH-ON-THE-WAY™ (WOW™) Optional Module
Optional Integrated
Platform Scale
SV61436 Rev. B 2-7
2 • Meet the DM500™ and DM550™ Digital Mailing System
Mailing System
Exterior
continued
Connectors on the Back of the Mailing System Base
Dual External Device Ports - Two USB ports are located on the back,
lower right side of the machine. These provide communications with external USB devices such as a printer, an external scale, or a PC.
Serial Port Connector - One serial port connector. This is used for serial based applications like Budget Manager, PC Transfer, and Data Exchange.
Dual External
Device USB
Ports
Serial Port
Connector
2-8 SV61436 Rev. B
DM500™ and DM550™ Digital Mailing System Operating Guide
Mailing System
Exterior
continued
Connectors on the Back of the IntelliLink® Control Center
Internal Analog Phone Line Connector - Depending on the version of
your IntelliLink® Control Center, you may have an internal analog modem. The Internal Analo� Phone Line Connector label in the figure below
identifies the PCN numbers of the IntelliLink® Control Centers that have
an internal analog modem and can connect directly to an analog phone
line. The PCN number is located on the bottom of your IntelliLink® Control
Center.
The term analog phone line refers to a RJ11C or RJ11W compatible
(single line) telephone wall plug typically used for a residential phone or
facsimile hookup.
External (Modem) USB Connector - The IntelliLink® Control Center
has a connector for a USB device. If the PCN number of your IntelliLink®
Control center is one of the ones listed under USB Connector label in the
figure below, you must connect an external modem to this USB connector
to dial into Pitney Bowes to perform feature updates or add postage. The
PCN number is located on the bottom of your IntelliLink® Control Center.
IntelliLink® Control Center AC Adapter Receptacle - The receptacle for
the AC adapter is located on the back of the IntelliLink® Control Center.
If you need to remove the control center from the mailing system base
and move it to an analog telephone line, you plug the AC adapter into this
receptacle. When the control center is connected to the mailing system
base, access to the AC adapter is blocked as indicated by the dotted line
in the picture below.
Internal Analog Phone Line
Connector
Use this to connect directly
to an analog phone line
if the PCN on the bottom
of the
IntelliLink® Control Center
has the number: 1DXX
IntelliLink® Control Center
installed on a DM Series™
System base. Dotted line indicates
AC Adapter Receptacle is covered
by base
SV61436 Rev. B 2-9
USB Connector
Use this to connect an
external modem if the
PCN on the bottom of the
IntelliLink® Control Center
has the number: 1CXX
2 • Meet the DM500™ and DM550™ Digital Mailing System
Connecting
the IntelliLink®
Control Center to
a Remote Phone
Line
This figure shows where you connect the AC adapter to the IntelliLink®
Control Center after it has been removed from the mailing machine and
moved to a remote analog phone line. For both internal and external modems, use the 26 AWG telephone cord included with the modem to connect to the phone line.
AC Adapter plugged
into IntelliLink® Control
Center
Internal analog line for
PCN 1DXX only
External USB
Telephone Cord for
Analog Line
(26 AWG)
External Modem
Modem Cable
for PCN 1CXX
only
2-10 SV61436 Rev. B
DM500™ and DM550™ Digital Mailing System Operating Guide
The Mailing
System Interior
Thickness Adjustment Knob - Use this to adjust
Thick mail setting
for the thicknesses of the envelopes. You do not
have to lift the cover to adjust the knob.
For thicker pieces of mail (3/8” to 5/8”), or mail
containing several inserts, use the thick mail setting. For mail containing only single inserts, or for
postcards, use the normal mail setting. Refer to the
figure on the right.
Normal mail setting
Top Release Jam Lever/Lower Release Lever - Lift these to clear jams
on the Feed deck.
Pressure-Sensitive Postage Tape - Your mailing system uses this pressure sensitive tape to print reports and meter stamps for packages or pieces of mail that are outside the limits specified for mailing materials. See
Specifications, Mailin� Materials in Appendix C of this guide for details.
Feed Deck - This feeds the envelopes to the printer. If your system has
the optional WOW™ module, this feeds the envelopes to the WOW™
transport deck.
E-Z Seal® Solution Bottle - This contains the E-Z Seal® solution used for
moistening and sealing envelopes.
Top Release
Jam Lever
Thickness
Adjustment Knob
Lower
Release
Lever
Feed Deck
Interior of DM500™ and DM550™ System
(Under the Feed Cover)
E-Z Seal® Solution Bottle
Postage Tape
SV61436 Rev. B 2-11
2 • Meet the DM500™ and DM550™ Digital Mailing System
Parts of the
Mailing System
continued
Interior of DM Series™ System with Optional WOW™
(Under the Feed Cover and WOW™ Cover)
WOW™ Transport Jam Release Lever - Pull this to clear jams on the
transport deck.
Pressure-Sensitive Postage Tape - In the DM550™ System with optional
WOW™ module, the pressure sensitive postage tape is located as shown
below in the WOW™ module.
WOW™ Transport Deck - This transports the envelopes to the printer.
WOW™ transport jam
release lever
WOW™ transport deck
2-12 SV61436 Rev. B
Postage tape holder in
WOW™ module
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