Pitney Bowes DM500, DM550 User Manual
Digital Mailing System
TM
DM500TM and DM550
Operator Guide
US English Version
SV60890 Rev. G ©2005 Pitney Bowes Inc.
All rights reserved. This book may not be reproduced in whole or in part in any fashion or stored in a
retrieval system of any type or transmitted by any means, electronically or mechanically, without the
express, written permission of Pitney Bowes.
We have made every reasonable effort to ensure the accuracy and usefulness of this manual; however, we cannot assume responsibility for errors or omissions or liability for the misuse or misapplication of our products.
Due to our continuing program of product improvement, equipment and material specifications as
well as performance features are subject to change without notice. Your postage meter may not
have some of the features described in this book.
AccuTrac, Ascent, DM500, DM550, DM Series, E-Z Seal, IntelliLink, Postage By Phone, and Pitney
Bowes Supply Line are trademarks or registered trademarks of Pitney Bowes Inc. ENERGY STAR is
a reg is tered trademark of the United States Environmental Pro tec tion Agency. All other trademarks
are trademarks or registered trademarks of the respective owners.
SV60890 Rev. G i
Alerting Messages
Various messages are used throughout this guide to alert you to potentially hazardous or error causing conditions. These messages are as follows:
WARNING! Alerts you to conditions or practices that could cause
serious injury.
CAUTION: Alerts you to conditions or practices that could cause
damage to the equipment or to the material being run.
IMPORTANT! Alerts you to conditions or practices that could adversely affect
equip ment operation if instructions are not followed exactly.
NOTE: Provides a comment or explanation of the associated topic.
FCC Compliance
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide rea son able protection against
interference when the equipment is op er at ed in a com mer cial en vi ron ment. This equipment generates, uses, and can radiate radio frequency energy and, if not in stalled and used in accordance with
the instruction manual, may cause interference to radio communications. Op er a tion of this equipment in a res i den tial area is likely to cause interference, in which case the user will be required to
correct the interference at his own expense.
Use only a shielded interface cable to operate this equipment with a scale or other peripheral device.
CAUTION: Changes or modifications to this equipment not expressly approved by the party
re spon si ble for compliance (Pitney Bowes) could void the user’s authority to operate the
equipment.
ii SV60890 Rev. G
FCC Compliance of Modem
This equipment complies with Part 68 of FCC rules. The label on the equipment cover shows the
FCC registration number and the ringer equivalence number (REN) for the modem. If re quest ed, this
information must be pro vid ed to the telephone com pa ny. This equip ment is designed to connect to a
two-wire, local switch, access loop start (Facility Interface Code 02LS2) with a standard RJ11C interface.
The REN is used to determine the quantity of devices that may be connected to the tele phone line.
Excessive RENs on the telephone line may result in the de vic es not ringing in response to an in com ing call. In most, but not all areas, the sum of the RENs should not ex ceed five. To be certain of
the number of devices that may be con nect ed to the line, contact the telephone company to determine the maximum REN for your call ing area.
If this modem causes harm to the telephone network, the telephone company may dis con tin ue your
service temporarily. You will be no ti fied in advance or as soon as possible. You will be advised of
your right to register a complaint with the FCC. If the user experiences trouble using this equipment,
the user shall disconnect the equip ment from the telephone line to determine if the equipment is
mal func tion ing. If the equipment is malfunctioning, the use of the equip ment shall be dis con tin ued
until the problem is corrected.
The telephone company may make changes to its facilities, equip ment op er a tions, or pro ce dures
that could affect the operation of this equipment. In this event, the tele phone company will provide
ad vance notice for you to make nec es sary modifications to maintain un in ter rupt ed service.
If you experience trouble with this modem, please refer to the war ran ty in for ma tion pro vid ed with this
equip ment. If the trouble is caus ing harm to the network, the tele phone company may request that
you remove the equipment from the network until the problem is re solved.
This equipment may not be used with party lines or coin lines.
This equipment is not intended to be serviceable. Please refer to the warranty in for ma tion if prob-
lems occur. Failed units will be withdrawn by approved Pitney Bowes service en gi neers and returned
to the U.S. Service Center. For reference pur pos es, the U.S. Service Center con tact address is:
Pitney Bowes Inc., Walter Wheeler Drive, Stamford, CT 06926-0700.
SV60890 Rev. G iii
DM500™ and DM550™ Digital
Mailing System Operating Guide
Contents
Pitney Bowes Contact Information List
Chapter 1 - Read this First
Chapter 2 - Meet the DM500™ and DM550™
Mailing System
Chapter 3 - Mail in a Minute
Chapter 4 - Running Mail
Chapter 5 - Mailing System Setup
Chapter 6 - Adding Postage
Chapter 7 - Accounting Setup
Chapter 8 - Reports
Chapter 9 - Maintaining and Updating
Chapter 10 - Troubleshooting
Chapter 11 - Supplies and Options
Appendix A - Glossary
Appendix B - Operator Training Checklist
Appendix C - Specifications
Index
SV60890 Rev. G
i
Pitney Bowes Contact
Information List
Pitney Bowes Web Sites
▪ For frequently asked questions, go to:
http://www.pb.com
▪ To place requests for service or training, go to:
http://www.pb.com and click on My Account.
▪ To order Pitney Bowes supplies and accesso-
ries, go to:
http://www.pb.com and click on Online Store.
▪ To view and pay invoices online, go to:
http://www.pb.com and click on My Account.
▪ To view inventory, go to:
http://www.pb.com and click on My Account.
▪ To add postage to your Postage By Phone®
Meter Payment System account, go to:
http://www.pb.com and click on Add Postage
to Your Meter.
Our Help Desk
For direct questions, call: 1.800.522.0020.
Customer Service Representatives are available Monday through Friday, 8AM - 8:00PM
EST.
Postage By Phone® System
To contact, call 1.800.243.7800.
Pitney Bowes Supplies
To order Pitney Bowes approved supplies,
call our Pitney Bowes Supply Line™ at
1.800.243.7824.
i
1
Contents
What’s in This Guide .....................................1-2
Other Information Available .......................... 1-3
What You Need to Know .............................1-4
Safety Requirements .................................... 1-5
Important Information About Powering Your
DM Series™ Digital Mailing System Off ....... 1-8
Read This First
SV60890 Rev. G 1-1
1 • Read This First
What’s in This
Guide
Chapter 1 - Read this First contains important information about USPS
requirements and equipment and telephone safety precautions.
Chapter 2 - Meet the DM500™ and DM550™ Digital Mailing System
gives an overview of the mailing system and the location of each control
and machine feature. Please read this section carefully. It provides a foundation for the instructions in later sections of this book.
Chapter 3 - Mail in a Minute explains the basics of running mail on your
system. By following these instructions, you will be able to run mail quickly.
Chapter 4 - Running Mail explains how to run mail in the different mail
modes as well as when to use the various options.
Chapter 5 - Mailing System Setup provides step-by-step instructions for
customizing your mailing system to suit your needs.
Chapter 6 - Adding Postage explains how to add postage funds to your
postage meter (Postal Security Device) using the Pitney Bowes Postage
By Phone
Chapter 7 - Accounting Setup explains how to set up accounts to track
postage.
Chapter 8 - Reports explains the different types of reports available and
how to print them.
Chapter 9 - Maintaining and Updating explains how to check the quality
of the meter stamp and how to take care of the moistener and tape feeder.
It also tells you how to add features and update postal rates and carriers.
Chapter 10 - Troubleshooting contains a list of problems you may encounter while using your mailing system.
Chapter 11 - Supplies and Options lists the supplies available for your
system and how to order them.
Appendix A - Glossary defines mailing terms used throughout this operator guide.
Appendix B - Operator Training Checklist is a list of procedures the
Pitney Bowes representative will review with you during the installation of
your mailing system.
Appendix C - Specifications contains the specifications for the mailing
system and mailing materials.
®
Meter Payment system.
1-2 SV60890 Rev. G
DM500™ and DM550™ Digital Mailing System Operating Guide
Other
Information
Publications
On the System
This section describes other sources of information available for the
DM500™ and DM550™ Digital Mailing System.
Scale User Guide
If you purchase an attached scale, read this guide if you have questions
about its operation.
Quick Reference Cards (SV60801)
Much of the information contained in the Operator guide, such as how to
set postage, process mail, or clear jams is summarized in the Quick Reference Card Set. The cards are located in a slot in the Stacker module of
your system.
Web Resources
Our Help Desk
For a list of the Pitney Bowes web sites, refer to the Pitney Bowes Contact
Information List located at the front of this guide.
SV60890 Rev. G 1-3
1 • Read This First
What You Need
to Know
Since your postage meter (Postal Security Device) is licensed by the
United States Postal Service (USPS), you must follow a few basic requirements.
USPS Requirements
• Mail must have the correct date and postage amount in the meter
stamp.
• Metered mail must bear the ZIP Code location of the post office where
the postage meter (Postal Security Device) is registered.
• If you move to another ZIP Code location, you must update the ZIP
Code. You can do this by calling your local Pitney Bowes district office.
• Each time you refill your postage meter (Postal Security Device)
through the modem, the Postage By Phone® Meter Payment System
computer automatically performs a postal inspection. If the postage
meter in your mailing machine has not detected a modem refill transaction at certain intervals, the message “Inspection Required” appears
on the main screen of the IntelliLink® Control Center. (The system will
then prompt you to connect to Pitney Bowes and perform an inspection.)
• The postage tape you use must meet USPS specifications.
1-4 SV60890 Rev. G
DM500™ and DM550™ Digital Mailing System Operating Guide
Safety
Requirements
WARNING! Follow normal safety precautions for all office equip-
ment whenever using yout mailing system.
• Read all instructions before you attempt to operate the machine.
• Use the equipment only for its intended purpose.
• Place the machine near an easily accessible power outlet. Avoid using outlets controlled by wall switches or shared by other equipment.
• Plug the machine into a properly grounded power outlet. DO NOT remove the power cord’s ground pin and DO NOT use a ground adapter.
• Make sure the area in front of the power outlet is free of obstruction.
• Turn the machine off using the power switch (for the location, refer to
Chapter 2, page 2-6) and NOT from a power strip.
• Do not place lighted candles, cigarettes, cigars, etc. on the machine.
• DO NOT route the power cord over sharp edges or trap it between
pieces of furniture. Make sure there is no strain on it.
• To reduce the risk of fire or electrical shock, DO NOT attempt to remove covers or disassemble the equipment. The housing encloses
hazardous parts. If any components are dropped or otherwise damaged, report such damage to your Pitney Bowes customer service representative.
• Keep fingers, long hair, jewelry, neck ties, and loose clothing away
from moving parts at all times.
• When removing jammed material, avoid using too much force to prevent personal injury and damaging equipment.
• To prevent overheating do not cover system vent openings.
• When lifting covers, wait for all parts to stop moving before placing
hands near feeder path or printer.
• Do not remove covers as they enclose hazardous parts that should
only be accessed by a Pitney Bowes Service Representative.
• Use only Pitney Bowes approved supplies, e.g., inks, tapes, and cleaners. Call the Pitney Bowes Supply Line™ listed in the Pitney Bowes
Contact
Information List at the front of this guide.
• Always follow the specific occupational safety and health standards
prescribed for your workplace.
SV60890 Rev. G 1-5
1 • Read This First
Safety
Requirements
continued
NOTE: Your mailing system requires annual cleaning by a Pitney Bowes service
representative. For continued safe operation, contact your local Pitney Bowes
office for a scheduled cleaning.
If you use an AC adapter to power the meter when it is off the mailing machine base:
• Use only the AC adapter designed specifically for the IntelliLink® Control Center on the back of the DM500™ and DM550™ Digital Mailing
System. Third-party AC adapters may damage the IntelliLink® Control
Center.
• To protect against electrical shock, plug the AC adapter into a properly
grounded power outlet.
• Do not route the AC adapter cable over sharp edges or trap between
furniture.
CAUTION: In case of an ink spill, leaking ink or excessive ink
accumulation, immediately power down and disconnect the
power cord from the wall plug and call your local Pitney Bowes
office for a cleaning.
The IntelliLink® Control Center and its built-in postage meter (Postal Security Device) connect directly to analog telephone lines. For your protection we urge you to follow basic safety precautions to reduce the risk of
fire, electric shock and injury to persons, as well as the following:
• Never connect telephone wiring during a lightning storm.
• Disconnect the meter telephone line during a lightning storm.
• Avoid using a telephone or equipment that connects to a telephone
line during an electrical storm; there may be a remote risk of electrical
shock from lightning.
• Never install telephone jacks in wet locations.
• Do not use this product near water, for example, near a bath tub, wash
bowl, kitchen sink or laundry tub, in a wet basement or near a swimming pool.
• Never touch non-insulated telephone wires or terminals unless the
telephone line has been disconnected at the network interface.
• Use caution when installing or modifying telephone lines.
• Do not use the telephone or equipment connected to the telephone
line in the vicinity of a gas leak.
1-6 SV60890 Rev. G
DM500™ and DM550™ Digital Mailing System Operating Guide
Safety
Requirements
continued
• Do not connect your postage meter (Postal Security Device) to a digital
phone line. The device’s built-in modem is designed to work with an
analog phone line only. (Your fax machine is usually connected to an
analog phone line.) If you do not know if your line is digital, call your
phone provider for verification.
• Disconnect the telephone cord from the wall before removing the
IntelliLink® Control Center.
CAUTION: To reduce the risk of fire, use only 26 AWG telecommunication line cord either supplied with the machine or separately.
SV60890 Rev. G 1-7
1 • Read This First
Important Information About Powering Your
DM Series™ Digital Mailing System Off
Your DM Series™ Digital Mailing System is designed to remain powered
on at all times. This is necessary so that the printer station can perform the
required maintenance it needs to maintain peak performance.
Your DM Series™ System has a power switch (for the location, refer to
Chapter 2, page 2-6) so that you can properly remove power to the system.
If you need to power off your system, you must use the power switch.
When you power off the system, the system immediately moves the printhead back to the capping station to keep the printhead from drying out.
Powering off your system by any other means, such as a wall switch, a
power strip, or unplugging from a wall outlet, will result in higher than normal ink consumption and could damage your mailing system.
ON
OFF
YES
NO NONO
1-8 SV60890 Rev. G
2
Meet the DM500™ and
DM550™ Digital Mailing
System
Contents
Introducing the DM500™ and DM550™ Digital
Mailing System ..............................................2-2
Features and Benefits ..................................2-2
Parts of the Mailing System .......................... 2-5
Mailing System Exterior ..........................2-5
Connecting the IntelliLink® Control
Center to a Remote Analog Line ............ 2-9
Mailing System Interior .........................2-10
The IntelliLink® Control Center ............2-12
The Main Screen .................................. 2-14
SV60890 Rev. G
2-1
2 • Meet the DM500™ and DM550™ Digital Mailing System
Introducing
the Mailing
System
Features and
Benefits
Energy Star®
Rating
The DM500™ and DM550™ System is an easy-to-use digital mailing sys tem you can tailor to satisfy the unique re quire ments of your organization.
This system:
• Automatically feeds a stack of mail.
• Moistens and seals the envelope flaps.
• Imprints the correct postage amount.
• Stacks the finished mail.
The following section provides a summary of the main features and benefits of the DM500™ and DM550™ Systems.
As an ENERGY STAR Partner, Pitney Bowes has determined
that the DM500™ and DM550™ Systems meets the
ENERGY STAR guidelines for energy efficiency.
This system automatically enters a low power state called a “sleep mode”
if you don’t use it for a while. This keeps energy consumption low, while
maintaining the high state of readiness you expect from Pitney Bowes
mailing equipment.
Pitney Bowes is committed to designing and manufacturing energy-efficient equipment because it lowers your operating costs and helps preserve the environment.
Office equipment is the fastest growing electricity load in the commercial
buildings sector. The U.S. Environmental Protection Agency (EPA) promotes energy efficiency because electricity generation contributes to air
pollution, including 35 percent of all U.S. emissions of carbon dioxide, one
of the key contributors to global warming. It also accounts for 70 percent
and 33 percent of all U.S. emissions of sulfur dioxides and nitrogen oxides,
respectively; these contribute to acid rain and urban smog. By using more
energy-efficient equipment, you can reduce both pollution and costs.
The ENERGY STAR program is another example of how Pitney Bowes is
good for the environment and smart for business.
Postage Meter
2-2 SV60890 Rev. G
The postage meter on your mailing system is a Postal Security Device
(PSD) that incorporates the latest technology approved by the United
States Postal Service to secure funds. This technology eliminates the
need to perform physical inspections thereby making the system easier
and more convenient to use. The PSD contains the funds and performs all
of the calculations necessary to print meter stamps that comply with the
latest USPS standards.
DM500™ and DM550™ Digital Mailing System Operating Guide
Easy-To-Use
IntelliLink
®
Control
Center
Variety of
Communications
Options
The IntelliLink® Control Center is mounted on the top of your mailing machine and features a large easy-to-read graphic display, function keys and
alpha and numeric keypads. A series of messages and options appear in
the display to prompt you through all of the setup and mailing operations.
You use the function keys and keypads to respond to the system prompts
and select your options.
Your DM Series™ System comes with communications ports for data
communications with Pitney Bowes support services and for interfacing to
external devices such as a personal computer, an optional scale, or other
peripherals.
An internal modem with an external interface to analog telephone lines allows data communications with Pitney Bowes support services as well as
external mail/parcel carriers.
Communications with Pitney Bowes provides the following benefits:
• Postage By Phone® Meter Payment System refills
• Remote postage inspections
• Electronic Confirmation Services (Delivery Confirmation, Signature
Confirmation, and electronic filing of Certified Mail)
• Ability to download graphic images (ads, inscriptions, and permits)
• Ability to download rate change and software updates
Ability to
Communicate
with other
Your mailing machine has a peripheral communications USB port that allows you to connect to a personal computer (PC). Your system can communicate with the following software applications or application types
running on a PC connected through the USB port:
Applications
• Data Exchange software
• AccuTrac™ Mail Accounting Software
• Ascent® Software
• Business Manager
SV60890 Rev. G 2-3
2 • Meet the DM500™ and DM550™ Digital Mailing System
Accounting and
Reports
Standard Accounting and Reporting
The standard accounting and reporting feature allows you to store postage
costs for 25 accounts, or you can purchase options for storing 100 or 300
accounts. You can run reports on single or multiple accounts and limit access to the accounts by password protecting them. For more information
on the standard accounting package, refer to Chapter 7, Accounting and
Chapter 8, Reports, in this guide.
Budget Manager
You can also acquire the enhanced accounting package, Budget Manager.
Budget Manager allows you to create more accounts with higher levels of
detail.
For more information on Budget Manager, refer to Budget Manager Op-
erator Guide, SV60957.
Business Manager
You can connect your DM Series™ system directly to a Business Manager
host PC and control all of your accounts, operators and postal transaction
data through the Business Manager Administration module. For more information on Business Manager, refer to the Business Manager Operator
Guide, SV61178.
Advertisements
and Inscriptions
Optional Permits
Ads and inscriptions are messages you can include in the meter stamp. A
number of standard advertisements and inscriptions are included with your
mailing system. You can order customized ads and inscriptions by calling
the Pitney Bowes Supply Line™ (refer to the Pitney Bowes Contact Infor-
mation List at the front of this guide for the phone number). For information
on ordering ads and inscriptions, refer to Chapter 11, Supplies and Op-
tions in this guide.
When you order additional advertisements or inscriptions you receive an
art card which you insert into a slot on the side of the IntelliLink® Control
Center. Once installed, you can select an advertisement or inscription
when you run mail.
You can print a permit on a piece of mail instead of a meter stamp. A permit is a postal mark containing a permit number that provides you with
special processing or discount rates. You get the permit(s) from the US
Post Office and the permit artwork from Pitney Bowes. For information on
ordering permits, refer to Chapter 11, Supplies and Options in this guide.
2-4 SV60890 Rev. G
DM500™ and DM550™ Digital Mailing System Operating Guide
Parts of the
Mailing System
Mailing System
Exterior
This section describes the parts of your DM500™ and DM550™ System
and includes:
• The Mailing System Exterior
• The Mailing System Interior
• The IntelliLink® Control Center
• The Main Screen
IntelliLink® Control Center - This contains the screen and keypad for
com mu ni cat ing with the mailing machine and the built-in postage meter
(Postal Security Device).
Feed and Main Covers - Protect moving parts and prevent foreign objects
from entering the machine. The feed cover protects the feeder and the
main cover protects the transport area.
Thickness Adjustment Knob - You use this knob to adjust for the thick ness es of the envelopes you are feeding into your mailing system.
Platform Scale - You can acquire a 5 or 10 lb. integrated platform scale
for your DM500™ or DM550™ System.
On/Off switch - Turns the mailing system on and off. This is located on
the lower left side of the feed deck.
Feed Deck - This is where you load the mail.
Side Guide - Set this to reduce the skewing of pieces of mail as you feed
them into the feeder.
Transport Release Knob - You pull this knob out to drop the lower half of
the transport deck if you need to clear a jam.
Art Card Slot - The art card plugs into
the art card slot on the right side of the
IntelliLink® Control Center (as shown in
the photo on the right). The art card contains advertisements and inscriptions.
Quick Reference Card Set - These are easy reference cards containing
instructions for per form ing operations like how to set postage, process
mail, or clear jams. The cards are located in a slot in the stacker module of
your mailing system.
Stacker - This is where mail is deposited after the postage is applied to
the piece of mail. It is located on the right side of the machine.
SV60890 Rev. G 2-5
2 • Meet the DM500™ and DM550™ Digital Mailing System
Mailing System
Exterior
continued
Integrated
Platform Scale
On/Off Switch
Feed Deck
The DM500™ and DM550™ System
Thickness Adjustment Knob
Side guide
IntelliLink® Control
Center
Main Cover
Feed Cover
Transport
Release Knob
Right Side View of the DM500™ and DM550™ System
Art Card
Slot for Quick
Reference Card
Set
Stacker
2-6 SV60890 Rev. G
DM500™ and DM550™ Digital Mailing System Operating Guide
Mailing System
Exterior
continued
Connectors on the Back of the Mailing System Base
Dual External Device Ports - Two USB ports are located on the back,
lower right side of the machine. These provide communications with external USB devices such as a printer, an external scale, or a PC.
Serial Port Connector - One serial port connector. This is used for serial based applications like Budget Manager, PC Transfer, and Data Exchange.
Dual External
Device USB
Ports
Serial Port
Connector
SV60890 Rev. G 2-7
2 • Meet the DM500™ and DM550™ Digital Mailing System
Mailing System
Exterior
continued
Connectors on the Back of the IntelliLink® Control Center
Internal Analog Phone Line Connector - Depending on the version of
your IntelliLink® Control Center, you may have an internal analog modem. The Internal Analog Phone Line Connector label in the figure below
identifies the PCN numbers of the IntelliLink® Control Centers that have
an internal analog modem and can connect directly to an analog phone
line. The PCN number is located on the bottom of your IntelliLink® Control
Center.
The term analog phone line refers to a RJ11C or RJ11W compatible
(single line) telephone wall plug typically used for a residential phone or
facsimile hookup.
External (Modem) USB Connector - The IntelliLink® Control Center
has a connector for a USB device. If the PCN number of your IntelliLink®
Control center is one of the ones listed under USB Connector label in the
figure below, you must connect an external modem to this USB connector
to dial into Pitney Bowes to perform feature updates or add postage. The
PCN number is located on the bottom of your IntelliLink® Control Center.
IntelliLink® Control Center AC Adapter Receptacle - The receptacle for
the AC adapter is located on the back of the IntelliLink® Control Center.
If you need to remove the control center from the mailing system base
and move it to an analog telephone line, you plug the AC adapter into this
receptacle. When the control center is connected to the mailing system
base, access to the AC adapter is blocked as indicated by the dotted line
in the picture below.
Internal Analog Phone Line
Connector
Use this to connect directly
to an analog phone line
if the PCN on the bottom
of the
IntelliLink
has the number: 1DXX
2-8 SV60890 Rev. G
® Control Center
IntelliLink
installed on a DM Series
System base. Dotted line indicates
AC Adapter Receptacle is covered
by base
® Control Center
™
USB Connector
Use this to connect an
external modem if the
PCN on the bottom of the
IntelliLink
has the number: 1CXX
® Control Center
DM500™ and DM550™ Digital Mailing System Operating Guide
Connecting
the IntelliLink
®
Control Center to
a Remote Phone
Line
This figure shows where you connect the AC adapter to the IntelliLink®
Control Center after it has been removed from the mailing machine and
moved to a remote analog phone line. For both internal and external modems, use the 26 AWG telephone cord included with the modem to connect to the phone line.
AC Adapter plugged
into IntelliLink
Center
Internal analog line for
PCN 1DXX only
Telephone Cord for
Analog Line
(26 AWG)
® Control
External Modem
External USB
Modem Cable
for PCN 1CXX
only
SV60890 Rev. G 2-9
2 • Meet the DM500™ and DM550™ Digital Mailing System
The Mailing
System Interior
Thickness Adjustment Knob - Use this to adjust
Thick mail setting
for the thick ness es of the envelopes. You do not
have to lift the cover to adjust the knob.
For thicker pieces of mail (3/8” to 5/8”), or mail
containing several inserts, use the thick mail setting. For mail containing only single inserts, or for
postcards, use the normal mail setting. Refer to the
figure on the right.
Normal mail setting
Top Release Jam Lever/Lower Release Lever - Lift these to clear jams
on the Feed deck.
Pressure-Sensitive Postage Tape - Your mailing system uses this pressure sensitive tape to print reports and meter stamps for packages or pieces of mail that are outside the limits specified for mailing materials. See
Specifications, Mailing Materials in Appendix C of this guide for details.
Feed Deck - This feeds the envelopes to the printer.
®
E-Z Seal® Solution Bottle - This contains the E-Z Seal
solution used for
moistening and sealing envelopes.
Top Release
Jam Lever
Thickness
Adjustment Knob
Lower
Release
Lever
Interior of DM500™ and DM550™ System
(Under the Feed Cover)
E-Z Seal
®
Solution Bottle
Postage Tape
Feed Deck
2-10 SV60890 Rev. G
DM500™ and DM550™ Digital Mailing System Operating Guide
The Mailing
System Interior
continued
Ink Cartridge - This contains the ink used to create the meter stamp.
Printhead - This produces the meter stamp.
Interior of DM500™ and DM550™ System
(Under the Main Cover)
Printhead
Ink Cartridge
SV60890 Rev. G 2-11
2 • Meet the DM500™ and DM550™ Digital Mailing System
The IntelliLink®
Control Center
1. Five Screen Keys - The five keys directly to the left of the display
screen allow you to select options displayed on the screen.
2. Lock Button - If no account is selected, this locks the IntelliLink® Con-
trol Center.
3. Normal Preset Key - Returns you to the most commonly used setting.
4. Mode Key - Press to choose from a variety of mail processing modes.
5. Class Key - Enables you to select the correct class for your mailing
(e.g., First Class, Priority, Media mail).
6. Seal Key - Allows you to moisten and seal envelopes, with or without
ap ply ing postage. You can also choose not to seal the envelopes at all.
7. Accounts Key - Press to set up and edit accounts.
8. Custom Preset Key - Use this to choose frequently-used system key
set tings for running different jobs.
9. Menu Key - Press to view the following settings and options:
• Meter Stamp Options
• Set Up
• Zero Scale
• Maintenance
• Turn Features On
• Confirmation Services
• Adjust Display Contrast
10. Funds Key - Allows you to obtain the following information:
• Funds Available (in postage meter))
• Funds Used
• Total Pieces (of mail processed by your mail system)
11. Reports Key - Offers a selection of different types of reports to run.
12. Help Key - Gives detailed information about a screen you are viewing.
13. Numeric Keys - Press numbered keys to enter postage amounts and
weight. You can also use these keys to select numbered options appearing in the display.
2-12 SV60890 Rev. G
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