Pitney Bowes DM500, DM550 User Manual 2
DM500™ and DM550™ Series
Digital Mailing System
DM500™ Series Mailing System
DM550™ Series Mailing System
Shown with Weigh-On-The-Way®
Operator Guide
US English Version
SV61436 Rev. D
SV61436 Rev. D ©2009 Pitney Bowes Inc.
All rights reserved. This book may not be reproduced in whole or in part in any fashion or stored in a
retrieva
l system of any type or transmitted by any means, electronically or mechanically, without the
express, written permission of Pitney Bowes.
We have made every reasonable effort to ensure the accuracy a
ever, we cannot assume responsibility for errors or omissio
nd usefulness of this manual; how-
ns or liability for the misuse or misapplica-
tion of our products.
Due to our continuing program of product improvement,
equipment and material specifications as well
as performance features are subject to change without notice. Your postage meter may not have
some of the features described in this book.
AccuTrac, Ascent, DM500, DM550, DM Series, E-Z Seal, IntelliLink,
WEIGH-ON-THE-WAY (WOW)
Postage By Phone, INVIEW and Pitney Bowes Supply Line are trademarks or registered trademarks
of Pitney Bowes Inc. ENERGY STAR is a registered trademark of the United States Environmental
Protection Agency. All other trademarks are trademarks or registered trademarks of the respective
owners.
SV61436 Rev. D
Alerting Messages
Various messages are used throughout this guide to alert you to potentially hazardous or error causing conditions. These messages are as follows:
WARNING! Alerts you to conditions or practices that could cause serious injury.
CAUTION: Alerts you to conditions or practices that could cause damage to the
equipment or to the material being run.
IMPORTANT: Alerts you to conditions or practices that could adversely affect equipment operation if
instructions are not followed exactly.
NOTE: Pr
ovides a comment or explanation of the associated topic.
FCC Compliance
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC rules. These limits are d
interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with
the
instruction manual, may cause interference to radio communications. Operation of this equipment in a residential area is likely to cause interferen
rect the interference at his own expense.
Use only a shielded interface cable to operate this equipment with a scale or other peripheral device
CAUTION: Changes or modifications to this equipment not expressly
approved by the party responsible for compliance (Pitney Bowes) could void
the user’s authority to operate the equipment.
esigned to provide reasonable protection against
ce, in which case the user will be required to cor-
ii SV61436 Rev. D
FCC Compliance of Modem
This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA.
On the bottom of the IntelliLink® Control Center is a label that contains, among other information, a
product identifier in the format US:AAAEQ##TXXXX. If requested, this number must be provided to
the telephone company.
This equipment is designed to be connected to a Facility Interface Code
network interface.
A plug and jack used to connect this equipment to th
comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA. A compliant
telephone cord and modular plug is provided with this product. It is designed to be connected to a
compatible modular jack that is also compliant. See installation instructions for details.
The ringer equivalence number (REN) is use
nected to a telephone line. Excessive RENs on a telephone line may result in the devices not ringing
in resp
(5.0). To be certain of the number of devices that may be connected to a line, as determined by the
total RENs, contact the local telephone company. The REN for this product is part of the product
identifier that has the format US:AAAEQ##TXXXX. The digits represented by ## are the REN without
a decimal point (for example 03 is a REN of 0.3).
If this IntelliLink® Control Center causes harm to t
notify you in advance that temporary discontinuance of service may be required. But if advance
notice isn’t practical, the telephone company will notify you as soon as possible. Also, you will be
advised of your right to file a complaint with the FCC if you believe it is necessary.
The telephone company may make changes in its facilities, equipment, operations, or procedures
tha
advance notice in order for you to make necessary modifications to maintain uninterrupted service.
If trouble is experienced with this IntelliLink® Control Ce
warranty information. Refer to the Pitney Bowes Contact Information List in this guide for the number
of the help desk. If the equipment is causing harm to the telephone network, the telephone company
may request that you disconnect the equipment until the problem is resolved. This equipment is not
intended to be repaired by the customer (user).
onse to an incoming call. In most but not all areas, the sum of RENs should not exceed five
t could affect the operation of the equipment. If this happens the telephone company will provide
d to determine the number of devices that may be con-
e premises wiring and telephone network must
he telephone network, the telephone company will
nter please contact the help desk for repair or
02LS2 network with RJ11C
Connection to party-line service is subject to state tarif
public service commission, or corporation commission for information.
If the installation site has specially wired alarm equipmen
installation of this IntelliLink® Control Center does not disable the alarm equipment. If you have
questions about what will disable alarm equipment, consult your telephone company or a qualified
installer.
SV61436 Rev. D iii
fs. Contact the state public utility commission,
t connected to the telephone line, ensure the
Pitney Bowes Contact List
Chapter 1 - Read this First
Table of Contents
Chapter 2 - Meet the DM Series™ Digit
Chapter 3 - Mail in a Minute
Chapter 4 - Running Mail
Chapter 5 - Mailing System Setup
Chapter 6 - Adding Postage
Chapter 7 - Standard Accounting
Chapter 8 - Reports
Chapter 9 - Maintaining and Updating
Chapter 10 - Troubleshooting
Chapter 11 - Supplies and Options
Chapter 12 - Specifications
Appendix A - Glossary
Index
al Mailing System
SV61436 Rev. D
Pitney Bowes Contact Information List
PB Web Sites • For frequently asked questions, go to:
http://www.pb.com
• To place requests for service or training, go to:
http://www.pb.com and click on My Acc
• To order PB supplies and accessories, go to:
ount.
http://www.pb.com and click on Onli
• To view and pay invoices online, go to:
http://www.pb.com and click on My Acc
• To view inventory, go to:
http://www.pb.com and click on My Acc
• To add postage to your Postage By Phone® Meter Payment System
a
ccount, go to:
http://www.pb.com and click on Ad
ne Store.
ount.
ount.
d Postage to Your Meter.
Our Help Desk For direct questions, call: 1.800.522.0020. Customer Service Represen-
tatives are available Monday through Friday, 8AM - 8:00PM EST.
Postage By
To contact, call 1.800.243.7800
Phone® System
Pitney Bowes Supplies
To order Pitney Bowes approved supplies, call our PB Supply Line™ at
1.800.243.7824.
1 • Read This First
Contents
What’s in this Guide.............................................................................1-2
Other Information.................................................................................1-2
What You Need to Know......................................................................1-3
Safety Requirements............................................................................1-3
Important Information About Powering Y
System Off......................................................................................1-5
our DM Series™ Digital Mailing
SV61436 Rev. D
1 • Read This First
What’s in this Guide
Chapter 1 - Read this First contains important information about USPS
requirements and equipment and telephone safety precautions.
Chapter 2 - Meet the DM500™ and DM550™ Digital Mailing System
gives an overview of th
and machine feature. Please read this section carefully. It provides a foundation for the instructions in later sections of this book.
Chapter 3 - Mail in a Minute e
system. By following these instructions, you will be able to run mail quickly.
Chapter 4 - Running Mail e
modes as well as when to use the various options.
Chapter 5 - Mailing System Setup pro
customizing your mailing system to suit your needs.
Chapter 6 - Adding Postage expla
postage meter (Postal Security Device) using the Pitney Bowes Postage By
Phone® Meter Payment system.
Chapter 7 - Standard Accounting
accounting feature to track postage.
Chapter 8 - Reports expla
how to print them.
e mailing system and the location of each control
xplains the basics of running mail on your
xplains how to run mail in the different mail
vides step-by-step instructions for
ins how to add postage funds to your
explains how to use the standard
ins the different types of reports available and
Other
Information
Chapter 9 - Maintaining and Updating
of the meter stamp and how to take care of the moistener and tape feeder.
It also tells you how to add features and update postal rates and carriers.
Chapter 10 - Troubleshooting cont
encounter while using your mailing system.
Chapter 11 - Supplies and Options list
system and how to order them.
Chapter 12 - Specifications con
system and mailing materials.
Appendix A - Glossary d
tor guide.
This section describes other sources of information available for the
DM500™ and DM550™ Digital Mailing System.
• Quick Refe
Operator guide, such as how to set postage, process mail, or clear jams
is summarized in the Quick Reference Card Set. The cards are located
in a slot in the Stacker module of your system.
• Our He
Pitney Bowes Contact Information List located at the front of this guide.
rence Cards - Much of the information contained in the
lp Desk - For a list of the Pitney Bowes web sites, refer to the
efines mailing terms used throughout this opera-
tains the specifications for the mailing
explains how to check the quality
ains a list of problems you may
s the supplies available for your
1 - 2 SV61436 Rev. D
DM500™ and DM550™ Series Digital Mailing System Operating Guide
What You Need to Know
USPS
Requirements
Safety Requirements
Since your postage meter (Postal Security Device) is licensed by the
United States Postal Service (USPS), you must follow a few basic requirements.
• Mail must have the correct date and postage amount in the meter
stamp.
• Metered mail must bear the ZIP Code location of the post office where
the
postage meter (Postal Security Device) is registered.
• If you move to another ZIP Code location, you must update the ZIP
Code.
You can do this by calling Postage by Phone®.
• Each time you refill your postage meter (Postal Security Device)
ugh the modem, the Postage By Phone® Meter Payment System
thro
computer automatically performs a postal inspection. If the postage
meter in your mailing machine has not detected a modem refill transaction at certain intervals, the message “Inspection Required” appears on
the
main screen of the IntelliLink® Control Center. (The system will then
prompt you to connect to Pitney Bowes and perform an inspection.)
• The postage tape you use must meet USPS specif
WARNING! Follow normal safety precautions for all
office equipment whenever using your mailing system.
ications.
Read all instructions before you attempt to operate the machine. Use
the equipment only for its intended purpose.
• Use only Pitney Bowes approved supplies, in particular aerosol dusters. Improper storage and use of aerosol dusters or flammable aerosol
dusters, can cause an explosive-like co
sonal injury and/or property damage. Never use aerosol dusters
la
beled flammable and always read instructions and safety precautions
on the duster container label.
• Use the power cord supplied with the machine and plug it into a properly grounded wall outlet located near the machine and easily accessible. Failure to properly ground the machine can result in severe
sonal injury and/or fire.
per
• The power cord wall plug is the p
machine from the AC supply.
• Do not remove the power cord's ground pin and do not use a ground
ada
pter.
• Make sure the area in front of the power outlet is free of obstruction.
• DO NOT route the power cord over sharp edges or trap it between
pieces of fu
• To reduce the risk of fire or electrical shock, DO NOT
covers or disassemble the equipment. The housing encloses hazardous parts. If any components are dropped or otherwise damaged,
rep
ort such damage to your Pitney Bowes customer service represen-
tative.
• Keep fingers, long hair, jewelry, neck ties, and lo
moving parts at all times.
rniture. Make sure there is no strain on it.
ndition that could result in a per-
rimary means of disconnecting the
attempt to remove
ose clothing away from
SV61436 Rev. D 1- 3
1 • Read This First
• When removing jammed material, avoid using too much force to prevent personal injury and damaging equipment.
• To prevent overheating do not cover system vent openings.
• When lifting covers, wait for all parts to stop moving before placing
ds near feeder path or printer.
han
• Do not remove covers as they enclose hazardous parts that should only
be
accessed by a Pitney Bowes Service Representative.
• Use only Pitney Bowes approved supplies, e.g., inks, tapes, and clean-
ers. Call the Pitney Bowes Supply Line™ listed in the Pitney Bowes
act Information List at the front of this guide.
Cont
• Always follow the specific occupational safety and health s prescribed
for your
NOTE: Your mailing system requires annual cleaning by a Pitney Bowes
service representative. For continued safe operation, contact your local Pitney Bowes office for a scheduled cleaning
workplace
If you use an AC adapter to power the meter when it is off the mailing
machine ba
se:
• Use only the AC adapter designed specifically fo
r the IntelliLink® Control Center. Third-party AC adapters may damage the IntelliLink® Control Center.
• To protect against electrical shock, plug the AC adapter into a properly
unded power outlet.
gro
• Do not route the AC adapter cable over sharp edges or trap between
furn
iture.
CAUTION:
sive ink accumulation, immediately po
connect the power cord from the wall plug and call your
cal Pitney Bowes office for a cleaning.
lo
In case of an ink spill, leaking ink or exces-
wer down and dis-
The IntelliLink® Control Center and its built-in postage meter (Postal Security Device) connect directly to analog telephone lines. For your protection
we urg
e you to follow basic safety precautions to reduce the risk of fire,
electric shock and injury to persons, as well as the following:
• Never connect telephone wiring during a lightning storm.
• Disconnect the meter telephone line during a lightning storm.
• Avoid using a telephone or equipment that connect
s to a telephone line
during an electrical storm; there may be a remote risk of electrical
shock from lightning.
• Never install telephone jacks in wet locations.
• Do not use this product near water, for example, near a bath tub, wash
bowl, kitche
n sink or laundry tub, in a wet basement or near a swim-
ming pool.
• Never touch non-insulated telephone wires or terminals unless the telephone line has been disconnected at the network interface.
• Use caution when installing or modifying telephon
e lines.
1 - 4 SV61436 Rev. D
DM500™ and DM550™ Series Digital Mailing System Operating Guide
NONO
YES
OFF
ON
• Do not use the telephone or equipment connected to the telephone line
in the vicinity of a gas leak.
• Do not connect your postage meter (Postal Security Device) to a digital
pho
ne line. The device’s built-in modem is designed to work with an
analog phone line only. (Your fax machine is usually connected to an
analog phone line.) If you do not know if your line is digital, call your
phone provider for verification.
• Disconnect the telephone cord from the wall before removing the
IntelliLink® Control Center.
CAUTION: To reduce the risk of fire, use only the 26
AWG telecommunication line cord either supplied with
the machine or supplied separately.
Important Information About Powering Your
DM Series™ Digital Mailing System Off
Your DM Series™ Digital Mailing System is design
at all times. This is necessary so that the printer station can perform the
required maintenance it needs to maintain peak performance.
Your DM Series™ System has a power switch (for the location, refer to
er 2, page 2-6) so that you can properly remove power to the system.
Chapt
If you need to power off your system, you must use the power switch.
Whe
n you power off the system, the system immediately moves the print-
head back to the capping station to keep the printhead from drying out.
Powering off your system by any other means, su
power strip, or unplugging from a wall outlet, will result in higher than normal ink consumption and could damage your mailing system.
ed to remain powered on
ch as a wall switch, a
SV61436 Rev. D 1- 5
1 • Read This First
1 - 6 SV61436 Rev. D
2 • Meet the DM500™ and DM550™ Series
Digitial Mailing System
Contents
Introducing the DM Series™ Mailing System.......................................2-2
Features and Benefits..........................................................................2-2
Parts of the Mailing System..................................................................2-5
Mailing System Exterior..................................................................2-5
Mailing System Interior...................................................................2-8
The IntelliLink® Control Center ....................................................2-10
SV61436 Rev. D
2 • Meet the DM500™ and DM550™ Digital Series Mailing System
Introducing the
DM Series™
Mailing System
Features and Benefits
Energy Star®
Rating
The DM Series™ Digitial Mailing System is an easy-to-use digital mailing
system you can tailor to satisfy the unique requirements of your organization. This system:
• Automatically feeds a stack of mail.
• Moistens and seals the envelope flaps.
• Imprints the correct postage amount.
• Stacks the finished mail.
The following section provides a summary of the main features and benefits of the DM500™ and DM550™ Series System.
The Weigh-On-The-Way® capability for the DM500™ and DM550™ Series
Systems is available
only for those markets. Inclusion in this guide does not imply availability.
As an ENERGY STAR Partner, Pitney Bowes has determined that the DM Series™ mailing systems meet ENERGY
ST
enter a low power state called the "sleep mode" if not used
for a preset interval of time. This keeps energy consumption
low, while maintaining the high state of readiness you expect
from Pitney Bowes mailing equipment.
in limited markets, and is represented in this guide
AR guidelines for energy efficiency. They automatically
ENERGY STAR qualified office and ima
less electricity than standard equipment. And using less energy keeps utility costs down. Over the next five years, these products will save Americans more than 5 billion dollars.
The ENERGY STAR program is another example of how Pitney Bowes is
od for the environment and smart for business.
go
ging products use as much as 60%
Postage Meter The postage meter on your mailing system is a Postal Security Device
(PSD) that incorporates the latest technology approved by the United
States Postal Service to secure funds. This technology eliminates the need
to perform physical inspections thereby making the system easier and
more convenient to use. The PSD contains the funds and performs all of
the calculations necessary to print meter stamps that comply with the latest
USPS standards.
Easy-to-Use
IntelliLink®
Control Center
The IntelliLink® Control Center is mounted on the top of your mailing system and features a large easy-to-read graphic display, function keys and
alpha a
the display to prompt you through all of the setup and mailing operations.
You use the function keys and keypads to respond to the system prompts
and select your options.
nd numeric keypads. A series of messages and options appear in
2 - 2 SV61436 Rev. D
DM500™ and DM550™ Series Digital Mailing System Operating Guide
Variety of Communications Options
Your DM Series™ Digital Mailing System comes with communications ports
for data communications with Pitney Bowes support services and for interfacing to external devices such as a
or other peripherals.
If you do not have access to your organization’s Local Area Network, an
in
ternal modem for connecting to an analog telephone line is also available
to allow data communications with Pitney Bowes support services as well
as external mail/parcel carriers.
personal computer, an optional scale,
Accounting and
Reporting
Communications with Pitney Bowes provide
• Postage By Phone® Meter Payment System refills
• Remote postage inspections
• USPS Confirmation Services (Delivery Confirmation, Signature Confir-
mation, and electronic filing of Certified Mail)
• Ability to download graphic images (ads, inscriptions, and permits)
• Ability to download rate change and software updates
s the following benefits:
INVIEW™ Accounting
The INVIEW™ accounting and reporting feature allows you to store postage costs for 100 accounts, or you can purchase an option to store 300
nts. You can run reports on single or multiple accounts and limit
accou
access to the accounts by password protecting them. For more information
on the INVIEW™ accounting package, refer to INVIEW™ Accounting
Operator Guide, SV62233.
Budget Manager
You can also acquire the enhanced accounting package, Budget Manager.
Budget Manager allows you to create more accounts with higher levels of
detail.
For more information on Budget Manager, refer to Budge
Operator Guide, SV60957.
t Manager
Business Manager
You can connect your DM Series™ system directly to a Business Manager
host PC and control all of your accounts, operators and postal transaction
data through the Business Manager Administration module. For more information on Business Manager, refer to the help within the Business Manager application.
SV61436 Rev. D 2 - 3
2 • Meet the DM500™ and DM550™ Digital Series Mailing System
COMPLIANTCOMPLIANT
S
h
a
p
e
B
a
s
e
d
R
a
t
i
n
g
S
h
a
p
e
B
a
s
e
d
R
a
t
i
n
g
Advertisements
and Inscriptions
Ads and inscriptions are messages you can include in the meter stamp. A
number of standard advertisements and inscriptions are included with your
mailing system. You can order customized ads and inscriptions by calling
the Pitney Bowes Supply Line™ (refer to the Pitney Bowes Contact Infor-
mation List at the
front of this guide for the phone number). For information
on ordering ads and inscriptions, refer to Chapter 11, Supplies and Options
in this guide.
When you order additional advertisements or inscriptions you
receive an
art card which you insert into a slot on the side of the IntelliLink® Control
Center. Once installed, you can select an advertisement or inscription when
you run mail.
Shape Based
Rating
Shape based rates are USPS® rates that are based on
the weight and dimensions (thickness, length, width) of
t
he mail piece. All DM Series mailing systems support this
rating structure.
Optional Permits You can print a permit on a piece of mail instead of a meter stamp. A permit
is a postal mark containing a permit number that provides you with special
processing or discount rates. You get the permit(s) from the US Post Office
and the permit artwork from Pitney Bowes. For information on ordering per-
mits, refer to Chap
ter 11, Supplies and Options in this guide.
2 - 4 SV61436 Rev. D
DM500™ and DM550™ Series Digital Mailing System Operating Guide
123
4
5
6
7
8
9
10
11
12
13
Parts of the Mailing System
Mailing System
Exterior
This section describes the parts of your DM500™ and DM550™ Series
System and includes:
• The Mailing System Exterior, including the Weigh-On-The-Way®
(WOW®) Module
• The Mailing System Interior
®
• The IntelliLink
• The Main Screen
IntelliLink® Control Center - This contains the screen and keypad
for communicating with the mailing machine and the built-in postage meter (Postal Security Device).
Feed Cover - Protect moving p
from entering the machine. The feed cover protects the feeder.
WOW (Weigh-On-The-Way®) Cover - Protect
port area on the DM Series™ systems t
Printer Cover - pr
nents.
Thickness Adjustment Knob - Y
thicknesses of the envelopes you are feeding into your mailing system.
Control Center
arts and prevent foreign objects
s the WOW® trans-
hat have the optional
otects the print head and ink cartridge compo-
ou use this knob to adjust for the
Weighing Capabili ty - Y
form scale for your DM Series™ Digit
On/Off switch - T
located on the lower left side of the feed deck
Feed Deck - Th
Side Guide - Set this to
you feed them into the feeder.
Trans port Relea se Knob
half of the transport deck if you need to clear a jam.
Art Card Slot - The
into the art card slot on the right
f the IntelliLink® Control Cen-
side o
ter (as shown in the photo on the
rig
ht). The art card contains adver-
tisements and inscriptions.
Quick Reference Card Set - The
are easy reference cards containing instructions for performing
rations like how to set postage, process mail, or clear jams. The
ope
cards are located in a slot in the stacker module of your mailing system.
urns the mailing system on and off. This is
is is where you load the mail.
ou can acquire a 5 or 10 lb. integrated plat-
al Mailing System.
reduce the skewing of pieces of mail as
- You pull this knob out to drop the lower
art card plugs
se
Stacker - This is where
applied to the piece of mail. It is located on the right side of the
machine.
SV61436 Rev. D 2 - 5
mail is deposited after the postage is
2 • Meet the DM500™ and DM550™ Digital Series Mailing System
1
4
2
5
9
8
7
6
10
11
12
13
The DM500™ and DM550™ Series Digital Mailing System
Right Side View of the DM500™ and DM550™ Series System
2 - 6 SV61436 Rev. D
DM500™ and DM550™ Series Digital Mailing System Operating Guide
Dual External Device
USB Ports
Serial Port
Connector
The DM500™ and DM550™ Series System with Optional WOW® Module
Connectors on the Back of the Mailing System Base
USB Ports - Four USB ports are located on the back, lower right side of the
machine. These provide communications with external devices like a
printer, an external scale, optional power stacker or a PC. If you are connecting to your organization’s Local Area Network (LAN), use one of these
USB port
s to make the connection. For details, refer to section Connecting
Your Postage Meter to a LAN in Chapter 6 of this guide.
Serial Port Connector - On
e Pitney Bowes serial port connector. This is
for Pitney Bowes use only.
SV61436 Rev. D 2 - 7
2 • Meet the DM500™ and DM550™ Digital Series Mailing System
Top release jam lever E-Z Seal® bottle Top release jam lever
Thickness adjustment
knob
Lower release lever Feed deck
Thick mail setting
Normal mail setting
Mailing System
Interior
Interior of the DM Series™ System (Under the Front Cover)
Thickness Adjustment Knob - Use this to adjust for the thicknesses of
the envelopes. You do not have to lift the cover to adjust the knob.
For thicker pieces of mail (3/8” to 5/8”), or mail
containing several inserts, use the thick mail
setting
or for postcards, use the normal mail setting.
Refer to the figure on the right.
Top Release Jam Lever/Lower Release
Lev
deck.
Pressure-Sensitive Postage Tape - The
DM Series™ system uses this pressure sensitive tape to print reports and meter stamps for
p
ackages or pieces of mail that are outside
the limits specified for mailing materials. See
Specifications in Appendix C of this guide for
details.
Feed Deck - This f
option WOW® module, this feed the envelopes to the WOW® transport
deck.
. For mail containing only single inserts,
er - Lift these to clear jams on the Feed
eeds the envelopes to the printer. If your system has the
2 - 8 SV61436 Rev. D
E-Z Seal® Sealing Solution Bottle - This cont
used for moistening and sealing envelopes.
ains the E-Z Seal® solution
DM500™ and DM550™ Series Digital Mailing System Operating Guide
Postage tape
holder in WOW®
Module
WOW transport
jam release lever
WOW transport
deck
Printhead
carriage
Ink cartridge
holder
Interior of the DM Series™ System with Optional WOW®
(Under the WOW® Cover)
WOW® Transport Jam Release Lever - Pull this to clear jams on the
transport deck.
Pressure-Sensitive Postage Tape - In the
optional WOW® module, the pressure sensitive postage tape is located as
shown below in the WOW® module.
WOW® Transport Deck - Th
Under the DM500™ and DM550™ Series Print Cover
Ink Cartridge Holder - This contains the ink used to create the meter
stamp.
DM Series™ system with
is transports the envelopes to the printer.
Printhead Carriage - This pro
SV61436 Rev. D 2 - 9
duces the meter stamp.
2 • Meet the DM500™ and DM550™ Digital Series Mailing System
1
234
5
6
7
8
9
10
111213
14
15
The IntelliLink®
Control Center
This section describes all of the function keys on the IntelliLink Control
Center, the control center Main Screen, and the connectors on the back of
the control center used to connect it to the AC adapter and to an analog
phone line.
Function Keys
Five Screen Keys - The five keys directly to the left of the display
screen allow you to select options displayed on the screen.
Lock Button - Lo
Normal Preset Key - Return
ting.
Mode Key - Pre
modes.
Class Key - Enab
(e.g., First Class, Priority, Media mail).
Seal Key - Allo
out applying postage. You can also choose no
lopes at all.
Accounts Key - Pre
cks the IntelliLink® Control Center.
s you to the most commonly used set-
ss to choose from a variety of mail processing
les you to select the correct class for your mailing
ws you to moisten and seal envelopes, with or with-
t to seal the enve-
ss to set up and edit accounts.
Custom Preset Key - Use this to choose freq
key settings for running different jobs
Menu Key - Pre
• Meter Stamp Options
•Set Up
• Zero Scale
• Maintenance
• Turn Features On
• Confirmation Services
• Adjust Display Contrast
Funds Key - Press to
• Funds Available (in postage meter)
• Funds Used
• Total Pieces (of mail processed by your mail system)
Reports Key - Of
Help Key - Give
ing.
Numeric Keys - Press nu
and weight. You can also use these keys to select numbered
opt
ions appearing in the display.
ss to view the following settings and options:
view the following settings and options:
fers a selection of different types of reports to run.
s detailed information about a screen you are view-
mbered keys to enter postage amounts
uently-used system
Enter Key -
the mailing system.
Arrow Keys - Moves
selects options.
2 - 10 SV61436 Rev. D
Press to enter the information you have selected for
you to new menus, or scrolls menus and
DM500™ and DM550™ Series Digital Mailing System Operating Guide
16
171819
20
Start Key - Begins processing mail with the options you have
selected.
Tape Key - Allows you
pieces of mail that are outside the limit
als. See Specification
Stop Key - Ends
Clear Key -
Alpha Keyboard - Use
tion. This keyboard is under a cover that opens for access.
Clears an entry, or takes you back one screen.
to print postage tapes for packages or
s specified for mailing materi-
s in Appendix C of this guide for details.
a mail or tape processing job in progress.
to enter accounts and other setup informa-
SV61436 Rev. D 2 - 11
2 • Meet the DM500™ and DM550™ Digital Series Mailing System
1
2
3
4
5
6
7
8
The Main Screen
The content of the main screen depends upon the current mode of the
machine. Main screens are the only screens that contain a meter stamp
replica area and a main status area.
The main screen enters a sleep mode after a certain period of inactivity.
Pressin
display, or the one corresponding to the Normal Preset settings (refer to
Define Presets in Chapter 5 in this guide for more information).
g any key wakes up the system and shows the last screen on the
Advertisement Display - The
the envelopes or tape (if selected).
Account - The o
postage.
Class - The class you selected f
Main Status Area - Import
or navigation tips. For example, if yo
appears in this area.
Weight Display Area - The
Mode - Th
what the next required action will be.
Meter Stamp - The
tape.
Batch Count - The n
e mode in which the piece of mail will be processed, or
ptional account number or name charged with
official USPS indicia printed on the envelope or
umber of pieces of mail run in a job.
optional message to be printed on
or the piece of mail.
ant information such as warnings or help
weight of the piece of mail.
u select a class, a message
2 - 12 SV61436 Rev. D
DM500™ and DM550™ Series Digital Mailing System Operating Guide
Analog Phone Line Connector
Use this to connect directly to an
analog phone line if the PCN on
the bottom of the IntelliLink
®
Control Center has the number:
1DXX
AC Adapter Receptacle
USB Connector
Use this to connect an
external modem if the
PCN on the bottom of
the IntelliLink® Control
Center has the number:
1CXX
Connectors on the Back of the IntelliLink Control Center
• Analog Phone Line Connector - The term analog phone line refers to
a RJ11C or RJ11W compatible (single line) telephone wall plug typically
used for a residential phone or facsimile hookup. If you do not have a
LAN connection, you can use the analog phone line connector to add
postage funds to your meter. If the analog phone line is not close to
your DM Series™ system, you can remove the IntelliLink® Control
Center from your system and move it to another location. For more
information, refer to Connecting Your Control Center to a Remote Ana-
log Line in Ch
apter 6 of this guide.
• External
USB Connector - The IntelliLink® Control Center has a con-
nector for a USB device. If the PCN number of your IntelliLink ® Contr
center is one of the ones listed under USB Connector label in the figure
below, you must connect an external modem to this USB connector to
dial into Pitney Bowes to perform feature updates or add postage. The
PCN number is located on the bottom of your IntelliLink® Control Cen-
ter.
• Inte
lliLink® Control Center AC Adapter Receptacle - The receptacle
for the AC adapter is located on the back of the IntelliLink® Control
Center. If you need to remove the control center from the mailing system base and move it to an analog telephone line, you plug the AC
pter into this receptacle.
ada
ol
SV61436 Rev. D 2 - 13
2 • Meet the DM500™ and DM550™ Digital Series Mailing System
2 - 14 SV61436 Rev. D
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