Pitney Bowes DM300c series, DM475 series, DM400c series Operator's Manual
Digital Mailing System
DM300c, DM400c & DM475 series
Operator Guide
UK and ROI Version
Table of Contents
Chapter 1 Introduction
About Your Digital Mailing System .....................................1-2
About IntelliLink™ ..............................................................1-3
Postal Requirements .........................................................1-3
Safety ................................................................................1-4
Specifications ....................................................................1-6
Chapter 2 Getting to Know Your Machine
Machine Features–Front DM300c .....................................2-2
Machine Features–Front DM400c .....................................2-4
Machine Features–Front DM475 .......................................2-6
Control Panel .....................................................................2-8
Machine Features (DM300c/400c)–Rear ........................2-10
Machine Features (DM475)–Rear ...................................2-11
Moving the DM300c/400c ................................................2-12
Warning: Do Not Move the DM475 by Yourself ...............2-12
Chapter 3 Running Mail
Before You Begin ...............................................................3-3
Checklist ............................................................................3-3
Home Screen .....................................................................3-3
Selecting Postage .............................................................3-4
Using the Weighing Platform (Scale) ......................... 3-5
Differential Weighing ................................................. 3-6
Entering Weight Manually ......................................... 3-7
Keying in the Postage Directly ................................... 3-7
WOW® (Weight-on-the-way) & Pricing in
Proportion (DM475) ................................................... 3-8
Selecting an Account to Track Postage ...........................3-10
Envelope Messaging .......................................................3-10
Advancing the Date on the Machine ................................ 3-11
Checking and Clearing the Batch Count ........................3-12
Checking the Batch Count ....................................... 3-12
Printing a Record of the Batch Count ...................... 3-12
Clearing the Batch Count ......................................... 3-13
Printing Mail .....................................................................3-14
Manually Feeding Envelopes DM300c .................... 3-14
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Table of Contents
Automatically Feeding Envelopes DM400c/DM475 . 3-15
Printing Tapes .......................................................... 3-16
WOW® Mode ........................................................... 3-18
Printing Options ...............................................................3-19
Seal the Envelope Only ........................................... 3-19
Printing Date & Time or Envelope Messaging on
Incoming Mail ........................................................... 3-20
Permit Printing ......................................................... 3-20
Text Messages .................................................................3-21
What is a Text Message? ......................................... 3-21
Selecting a Text Message ........................................ 3-21
Viewing a Text Message .......................................... 3-21
Creating a Text Message ......................................... 3-22
Delete a Text Message ............................................. 3-22
Edit a Text Message ................................................. 3-23
Edit a Text Message Name ...................................... 3-23
Chapter 4 Normal and Custom Presets
What is a Preset? ..............................................................4-2
Normal Preset ...................................................................4-2
Selecting the Normal Preset ...................................... 4-3
Viewing the Normal Preset ......................................... 4-3
Defining New Values for the Normal Preset ............... 4-3
Custom Presets ................................................................4-4
Selecting a Custom Preset ....................................... 4-4
Viewing Custom Preset .............................................. 4-4
Defining a New Custom Preset .................................. 4-5
Editing a Custom Preset Name .................................. 4-6
Overwriting a Custom Preset ..................................... 4-6
Deleting a Custom Preset .......................................... 4-7
Chapter 5 Adding Postage/Connecting to Data Centre
About the Postage by Phone System ................................5-3
How does the system operate? ................................ 5-3
When can I refill my meter or check my
account balance? ..................................................... 5-3
ii SDC755D
Table of Contents
Preparing to Refill with Postage ........................................5-3
Phone or LAN Connection? ...............................................5-3
Connecting Your System to a LAN ....................................5-4
Connecting Your System to an Analogue Phone Line .......5-4
Checking Funds (Postage) Available in your System ........5-4
Checking Your Postage by Phone® Account Balance ......5-5
Refill Postage ....................................................................5-5
Secure Refill .....................................................................5-6
Printing a Funds (Postage) Report ....................................5-7
Downloads from the Data Centre to Your System .............5-7
System Update ......................................................... 5-8
Advertisements .......................................................... 5-8
Software Update (mandatory) .................................... 5-8
Postal Code Update (mandatory) .............................. 5-8
Postal Inspection (mandatory) UK ............................. 5-8
Postal Inspection (mandatory) ROI ............................ 5-8
Postal Rate Update (mandatory) ............................... 5-9
Connecting to the Data Centre (other than for Postage) .5-10
Check for Updates ................................................... 5-10
Chapter 6 System Options
System Options Introduction .............................................6-3
Basic Options ....................................................................6-4
Advancing the Date/Returning to Today's Date ......... 6-4
Changing the Display Language ................................ 6-4
Adjusting the Contrast of the Display ......................... 6-4
Configuring the Tape Button ....................................... 6-4
Setting the Time, Timeouts &
Auto Date Advance .................................................... 6-5
Setting the Normal Preset Timer ......................... 6-5
Setting Sleep Mode Activation Time .................... 6-5
Setting Auto Date Advance .................................. 6-6
Correct Drift ......................................................... 6-6
Setting Daylight Savings Time ............................. 6-7
Setting Wait for Envelope (DM400c/DM475) ....... 6-7
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Table of Contents
Setting Postage Limits (Funds Warnings) .................. 6-8
Setting the High Value Warning ........................... 6-8
Setting the Low Funds Warning ........................... 6-8
Changes to the Lock Code & Password .................... 6-9
Setting the Lock Code ......................................... 6-9
Disabling the Lock Code ...................................... 6-9
Changing the Lock Code ................................... 6-10
Setting/Disabling the Supervisor Password ....... 6-10
Setting Scale Options ...................................................... 6-11
Zero the Scale ...........................................................6-11
Turning Auto Scale On or Off ....................................6-11
Setting Weight Change Options ............................... 6-12
Current WOW Weight Limit ...................................... 6-12
WOW Start Key Options .......................................... 6-12
Setting the Scale Location Code .............................. 6-12
Connecting to the Data Centre ........................................6-13
Check for Updates ................................................... 6-13
Phone Settings ......................................................... 6-14
Setting Tone/Pulse ................................................... 6-14
Entering the Dial Prefix ............................................ 6-14
Change Postage by Phone (PbP) Number .............. 6-15
Selecting Blind Dialing ............................................. 6-15
Change Modem Parameters .................................... 6-16
Distributor Settings ................................................... 6-17
Access the Distributor Settings .......................... 6-17
Parameter Descriptions ..................................... 6-18
Network Settings .............................................................6-19
Firewall Settings ..............................................................6-19
Connection Mode ............................................................6-19
Advanced Options ...........................................................6-20
Run Install Mode ...................................................... 6-20
Meter Withdrawal ..................................................... 6-20
iv SDC755D
Chapter 7 Maintenance
Replacing the Ink Cartridge/Printhead ...............................7-2
Filling the Moistener (DM400c/DM475) .............................7-6
Filling the Moistener (DM300c Only) .................................7-7
Maintaining the Moistener (DM400c/DM475) ....................7-8
Maintaining the Moistener .......................................... 7-8
Cleaning the Stripper Blade &
Brush Assembly ......................................................... 7-8
Cleaning the Shield & Wick ........................................ 7-9
Maintaining the Moistener (DM300c Only) ......................7-10
Removing the Moistener .......................................... 7-10
Removing the Moistener Brush ................................ 7-10
Removing the Shield and Wick ................................ 7-12
Running Print Tests .........................................................7-13
Test Print .................................................................. 7-13
Cleaning the Printer Nozzles (Purging) .................... 7-14
Chapter 8 Troubleshooting
Getting Help .......................................................................8-2
Power Problems (nothing displays) ...................................8-2
Error Messages .................................................................8-3
Printing Problems ..............................................................8-4
Feeding Problems .............................................................8-5
Display Problems ...............................................................8-9
Problems with Postage Refill .............................................8-9
Moistening Problems .......................................................8-10
Viewing System Configuration Levels .............................8-10
Table of Contents
Chapter 9 Supplies and Options
Options ..............................................................................9-2
Weighing Platforms .................................................... 9-2
Moistener ................................................................... 9-2
Postal Advertisements (Ads) ...................................... 9-2
Departmental Accounting ........................................... 9-2
How to Order .....................................................................9-3
Supplies .............................................................................9-3
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Table of Contents
Chapter 10 Reports
Overview of Reports ........................................................10-2
Last 5 Refills Report ........................................................10-2
Funds Report ...................................................................10-2
Single Account Report .....................................................10-3
Multi-Account Summary Report .......................................10-3
Account List Report .........................................................10-4
Upload Summary Report .................................................10-4
System Setup Report ......................................................10-4
Error Report .....................................................................10-5
Configuration Report .......................................................10-5
Permit Report ..................................................................10-6
Software Version Report ..................................................10-6
Rates Summary Report ...................................................10-7
Chapter 11 Departmental (Standard) Accounting
Overview of the Accounting Feature ................................11-2
Turning On Accounting (if available) ................................ 11-2
Turning Off Accounting .................................................... 11-3
Selecting an Account ....................................................... 11-3
Creating an Account ........................................................ 11-4
Editing an Account/Setting Up Account Passwords ......... 11-5
Turning On Account Passwords ......................................11-6
Turning Off Account Passwords ......................................11-6
Viewing Account Totals .................................................... 11-7
Clearing Account Totals ................................................... 11-8
Clearing all Accounts ....................................................... 11-9
Deleting an Account .......................................................11-10
Chapter 12 INVIEW/ Budget Manager Accounting
Introduction ......................................................................12-4
Turning INVIEW/ Budget Manager On ............................12-4
Turning INVIEW/ Budget Manager Off ............................12-4
Logging On to INVIEW/ Budget Manager ........................12-5
If your system is setup for Operators ....................... 12-5
If your system is not setup for Operators ................. 12-5
If your system is Locked .......................................... 12-5
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Table of Contents
Logging Off from INVIEW/ Budget Manager ...................12-5
If your system is setup for Operators ....................... 12-5
Importing and Backing Up Data Using
PC Transfer Utility ........................................................12-6
Uploading Budget Manager/ INVIEW data to Total
Meter Reporting ...............................................................12-6
External Memory .............................................................12-7
Setting a Station ID ..........................................................12-7
Setting Up the Owner (Budget Manager Only) ................12-8
Setting Up Job IDs/ Job ID 1 and 2 .................................12-8
Configuring the Optional Barcode Scanner .....................12-9
Setting the Default Scan Type .................................. 12-9
Combining Barcodes .............................................. 12-10
Adding Barcode Prefixes ....................................... 12-12
Setting Auto-Enter .................................................. 12-13
Preparing Barcodes ............................................... 12-13
Configuring Operators ...................................................12-14
Enabling Operators ................................................ 12-14
Setup Operators ..................................................... 12-15
Important Notes Regarding Operator Functions .... 12-16
INVIEW/ Budget Manager Account Structure ................12-16
Turning Account Passwords On/Off ...............................12-18
Creating Accounts .........................................................12-18
Creating a Subaccount or Subsubaccount ....................12-20
Viewing or Editing Accounts ..........................................12-21
Deleting Accounts ..........................................................12-22
Clearing Account Data ...................................................12-23
Selecting the Accounting Period ....................................12-24
Global Surcharge ...........................................................12-26
Turning Global Surcharge On or Off ...................... 12-26
Selecting the Global Surcharge Method ................ 12-27
Selecting an Account to Print Postage ..........................12-28
Selecting an Account Manually .............................. 12-28
Selecting an Account by Name .............................. 12-28
Selecting an Account by Speed Code .................... 12-29
Entering a Surcharge .....................................................12-30
Selecting Job IDs/ Job ID 1 and 2 .................................12-31
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Table of Contents
Entering Manual Transactions .......................................12-32
Transferring Transaction Data .......................................12-33
Clearing the Transaction Log .........................................12-34
Setting the Condition for the Log Full Warning ..............12-35
Defining the Log Full Action ...........................................12-36
INVIEW/ Budget Manager Accounting Reports .............12-37
Printing Reports ..................................................... 12-37
Custom Reports ..................................................... 12-38
Creating a Custom Report ..................................... 12-39
Viewing and Editing a Custom Report ................... 12-40
Deleting a Custom Report ...................................... 12-41
Transaction Report ................................................. 12-41
Account Summary Report ...................................... 12-41
Budget Performance (Budget Manager Only) ........ 12-41
Invoice (Budget Manager Only) ............................. 12-41
Quick Profile Report ............................................... 12-41
Accounting Setup Report ....................................... 12-42
Account List Report ................................................ 12-42
Account Speed Code List Report ........................... 12-42
Operator List Report .............................................. 12-42
Weight Break Reports ........................................... 12-42
INVIEW/ Budget Manager Error/ Warning Messages
Messages ......................................................................12-43
Account Limit Reached .......................................... 12-43
Funds/Piece Count Registers Full ......................... 12-43
External Memory Not Responding ......................... 12-44
Accounting Discrepancy ........................................ 12-44
Glossary G-1
viii SDC755D
DM400c
1 • Introduction
DM300c
DM475
This chapter lists the key features of your mailing
system, tells you what's in this book, and presents
important safety information.
About Your Digital Mailing System........................1-2
About IntelliLink™.................................................1-3
Postal Requirements ............................................1-3
Safety ...................................................................1-4
Specifications .......................................................1-6
1-1SDC755D
1 • Introduction
About Your Digital Mailing System
Your digital mailing system's advanced features include:
• Space-saving, compact footprint.
• Large, easy-to-read display shows system status and prompts
you through setup operations.
• Semi-automatic and automatic envelope feeding, transport, and
auto-eject.
• Automatic date advance.
• Keyboard-selectable Envelope Messaging (if used).
• Convenient, one-button postage-adding via Postage by Phone
(requires a network or analogue phone line).
• Stacker neatly stacks finished envelopes.
• Ink jet printer provides clear, crisp imprints.
• Weighing platform weighs mail pieces.
• Integrated rating feature calculates correct postage.
• Optional* Date and time stamp for use on incoming mail or on
sensitive documents.
• Optional* Accounting feature tracks postage costs by department
(certain models only).
• Password protection limits access to authorised personnel.
• Report printing capability provides hard-copy records of your
postage transactions.
• In-line moistener wets and seals envelopes.
• USB communication ports for exporting report data to a PC or for
adding optional* peripherals (scanner, printer).
• LAN connection (requires separate constant connection kit*).
• Permit Prints.
* Optional features must be purchased for use with the mailing
system.
®
NOTE: Although this guide describes all the features listed
above, your DM300c/DM400c Series is a configurable system
and availability of the features will depend on your model,
options purchased and your country requirements. Inclusion
within this guide does not guarantee availability of a particular
model or feature within your country.
1-2 SDC755D
1 • Introduction
About IntelliLink™
You will require a network connection (LAN) or an analogue phone
line in order for you to access services and information from
IntelliLink™.
Your mailing system takes full advantage of IntelliLink™, your digital
gateway to an entire suite of services and information that can move
your mail more efficiently and enhance your business performance.
IntelliLink™ technology gives you the ability to:
Add Postage Funds conveniently
You can add funds to your machine electronically via the Postage by
®
Phone
Download Postal Rate Updates
The latest postal rates are downloaded precisely when you need
them.
Add Features On Demand
You can easily download envelope ads, postal inscriptions (if
used), and optional product enhancements such as departmental
accounting.
Keep Your System Current
Software download capability means you'll always have the latest
version of your machine's operating system.
system.
Postal Requirements
The meter on your mailing system is licensed by your Postal Authority
and you must follow some basic requirements.
• Mail must have the correct date and postage amount in the
meter stamp.
• Always ensure that your meter stamp prints are clear and
complete. Poor prints may result in your Postal Authority being
unable to offer the service you have requested and if the prints
are illegible the items may be rejected by your Postal Authority.
If in doubt regarding the quality of your meter prints, refer to
Section 7, Printer Maintenance.
• If you move to another address, you must update the Postal
Authority records. Call your local machine supplier for advice.
1-3SDC755D
1 • Introduction
• Postal Inspection (mandatory) - UK
An Audit is made of your meter automatically when you connect
to the Data Centre, this uploads information to the Postal
Authority. The Data Capture Audit takes place every 30 days.
However, there is a grace period of 5 days to allow you to
connect to the Data Centre.
• Postal Inspection (mandatory) - REPUBLIC OF IRELAND
Each time you add postage to the machine, the Data Centre
automatically performs a postal inspection as required by the
Postal Authority. If the interval between inspections is too long,
your machine's display prompts "Inspection Due". Eventually,
if an inspection is still not carried out, the display prompts
"Inspection Required." You won't be able to use your mailing
system until your system is inspected.
Safety
Follow the normal safety precautions for all office equipment:
• Use only Pitney Bowes approved supplies, in particular aerosol
dusters. Improper storage and use of aerosol dusters or
flammable aerosol dusters can cause an explosive-like condition
that could result in personal injury and/or property damage.
Never use aerosol dusters labeled flammable and always read
instructions and safety precautions on the duster label.
• To obtain supplies, please contact our Supply Line™ to place
orders. Material Safety Data Sheets can be obtained on the web
or from our Supply Line™. Refer to the Contact Information List
for more information.
• Use the power cord supplied with the machine and plug it into
a properly grounded wall outlet located near the machine and
easily accessible. Failure to properly ground the machine can
result in severe personal injury and/or fire.
• Avoid touching moving parts or materials while the machine is
in use. Keep hands, loose clothing, jewellery and long hair away
from all moving parts.
• Do not remove covers or defeat safety interlock switches. Covers
enclose hazardous parts that should only be accessed by
properly trained service personnel. Immediately report to service
any damaged or non-functioning components that renders the
unit unsafe.
1-4 SDC755D
1 • Introduction
• Place the unit in an accessible location to allow for proper
venting of the equipment and to facilitate servicing.
• The power cord wall plug is the primary means of disconnecting
the machine from the AC supply.
• Do not use an adapter plug on the line cord or wall outlet.
• Do not remove the ground pin from the line cord.
• Avoid using wall outlets that are controlled by wall switches, or
shared with other equipment.
• Do not route the power cord over sharp edges or trap between
furniture.
• Ensure there is no strain on the power cord and that it does not
become jammed between the equipment, walls or furniture.
• Be certain the area in front of the wall receptacle into which the
machine is plugged is free from obstruction.
• Before clearing a stoppage, be sure machine mechanisms come
to a stop.
• When removing stalled material, avoid using too much force to
protect against minor personal injury and damaging equipment.
• To prevent overheating, do not cover any vent openings.
• Operation of this equipment without periodic maintenance will
inhibit optimum operating performance and could cause the
equipment to malfunction. Contact your machine supplier for
required service schedule.
• Read all instructions before attempting to operate the equipment.
• Use this equipment only for its intended purpose.
• Always follow the specific occupational safety and health
standards for your workplace.
• This device is not intended for use in the direct field of view at
visual display workplaces. To avoid incommodating reflections at
visual display workplaces this device must not be placed in the
direct field of view.
1-5SDC755D
1 • Introduction
Specifications
Equipment
DM300c DM400c DM475
Size (including
Integrated
Weight Platform)
Weight 10.4 kg approx 17.6 kg approx 30.4 kg approx
Sound Pressure
Level
Power
Requirements
Communication
Ports
Operating
Temperature
LCD Display
Size
Throughput*
*Actual Throughput
will vary, depending
on the material
used, machine
condition, use of
moistener, and the
skill of the operator.
Print Resolution 600 x 300 dpi
Print Image Area 25.4mm x 180mm
Ink Cartridge
Capacity
315mm H x
370mm W x
435mm D
Machine noise is less than 70dBA in accordance with
EN ISO 7779, and ANSI 12.10.
100-240 VAC,
50/60Hz. 1.0A
3 USB; 1 RJ-11 3 USB; 1 RJ-11 3 USB; 1 RJ-11
4°C to 43°C
88 x 44mm 88 x 44mm 95 x 44mm
65 letters per
minute
45ml
315mm H x
840mm W x
500mm D
100-240 VAC,
50/60Hz. 2.0A
95 or 120 letters
per minute
315mm H x
1296mm W x
572mm D
100-240 VAC
50/60Hz 2.0A
1 RJ-45
Colour
95 or 120 letters
per minute
Up to 90 letters
per minute
WOW
Internal Envelope
Graphic Ad
Storage
Departmental
Accounting
Model Number
Series
1-6 SDC755D
up to 20
Optional. Number of accounts available based on the
amount purchased and model.
3CXX 4CXX 6CXX
6CF1
1 • Introduction
Meter Specifications
UK Models Republic of Ireland
Models
Maximum Imprint £99.99 €99.99
Maximum Credit
Setting
Setting Increment £50 €50
Reset Type Postage by Phone Postage by Phone
Piece Count Up to 8 digits
All Pitney Bowes postage meters are manufactured in accordance
with An Post's and Royal Mail's Franking Machine Standards. This
includes ascending register security, which will lock the ascending
registers when the first frank takes the most significant digit of the
ascending register to 9.
£9,950.00 €9,950.00
Up to 8 digits
(nonresettable)
(nonresettable)
It is certified that the system complies with all applicable
Directives of the European Union.
For a formal Declaration of Conformity please contact Compliance
Engineering. Contact information is given in the front of this guide or
on a separate document supplied with your system.
The system has been designed to work on all Pan-European
Analogue Telecommunication Networks.
1-7SDC755D
1 • Introduction
Material Specifications
Envelope Size (see Figure
Below)
Minimum 89 x 127mm
Maximum 330 x 381mm (Non WOW)
330 x 356mm (WOW Mode DM475)
Envelope Flap Depth 22mm Min - 72mm Max
Envelope Thickness Minimum 0.20mm
Maximum (DM300c) 9.5mm
Maximum (DM400c/DM475) 8mm
Stack Height for Mail 60mm
Envelope Weight 1g Min - 500g Max
IMPORTANT: For best results, always make
sure your material conforms to our published
specications.
381mm (Non WOW)
356mm (WOW Mode DM475)
72mm
Maximum
330mm
127mm
22mm
89mm
1-8 SDC755D
Minimum
2 • Getting to Know Your System
DM300c
DM400c
DM475
In this chapter you'll find out where everything is and
what it does.
Machine Features–Front DM300c ........................2-2
Machine Features–Front DM400c ........................2-4
Machine Features–Front DM475 ..........................2-6
Control Panel ........................................................2-8
Machine Features (DM300c/400c)–Rear ...........2-10
Machine Features (DM475)–Rear ...................... 2-11
Moving the DM300c/400c ...................................2-12
Warning: Do Not Move the DM475 by Yourself. .2-12
2-1SDC755D
2 • Getting to Know Your System
Machine Features- Front DM300c
2
3
10
9
8
7
Shown with Weighing Platform
1
4
5
6
2-2 SDC755D
2 • Getting to Know Your System
Item Part Description
Control
1
Panel
Tape Feeder holds and feeds tapes for printing.
2
LED lights green when your system is on; lights
3
allows you to enter and setup information on
your machine.
orange when your system is in "sleep"
mode.
Weighing
4
Platform
Ink Access
5
Cover
Stacker Tray allows the neat stacking of finished mail
6
Printer
7
Clearance
Lever (two
position)
Feed Deck supports your envelope, post card or tape
8
Moistener applies sealing fluid to the envelope flap
9
Qwerty
10
Keyboard
(under
cover)
allows you to weigh and calculate postage of
a mail piece based on the service selected.
opens up to allow replacement of the ink
cartridge. See Chapter 7, Maintenance for
instructions.
pieces.
Home - transport rollers engaged for
processing mail (normal)
Released - transport rollers disengaged so
you can clear a stalled mail piece.
NOTE: The machine will not process mail
when left in the released position.
sheet as it passes under the printer
mechanism.
You can seal envelopes or leave them
unsealed, depending on how you feed them.
For entry of information.
2-3SDC755D
2 • Getting to Know Your System
Machine Features- Front DM400c
10
1
2
4
5
3
9
8
12
6
7
11
2-4 SDC755D
2 • Getting to Know Your System
Item Part Description
Feeder
1
Cover
Seal/No Seal
2
Lever
LED lights green when your system is on; lights
3
Lift to gain access to the feed and transport
mechanisms.
Selects whether your envelopes are
automatically sealed or not.
orange when your system is in "sleep"
mode.
Ink Access
4
Cover
Weighing
5
Platform
Control
6
Panel
Printer
7
Clearance
Lever (two
position)
Moistener applies sealing fluid to the envelope flap.
8
Tape Feeder holds and feeds tapes for printing.
9
Feed Deck supports your envelope, post card or tape
10
opens up to allow replacement of the ink
cartridge. See Chapter 7, Maintenance for
instructions.
allows you to weigh and calculate postage of
a mail piece based on the service selected.
allows you to enter and setup information on
your machine.
Home - transport rollers engaged for
processing mail (normal)
Released - transport rollers disengaged so
you can clear a stalled mail piece.
NOTE: The machine will not process mail
when left in the released position.
You can seal envelopes or leave them
unsealed, depending on how you feed them.
sheet as it passes under the printer
mechanism.
Stacker Tray allows the neat stacking of finished mail
11
pieces.
12
Qwerty
Keyboard
(under
cover)
For entry of information.
2-5SDC755D
2 • Getting to Know Your System
Machine Features- Front DM475
1
15
14
(shown with optional
weighing platform)
16
17
2
13
(shown with
cover open)
12
3
4
5
6
7
11
10
9
8
Item Part Description
Feeder/WOW
1
Cover
Seal/No Seal
2
Lever
Sealing Fluid
3
Level Indicator
Tape Feeder Holds and feeds tape strips for printing
4
Weighing
5
Platform
(optional)
Ink Access
6
Cover (under
optional scale)
2-6 SDC755D
Open this cover to gain access to the WOW deck
and two clearance levers (items #16 and #17)
Allows you to turn envelope sealing on and off
Allows you to see how much sealing fluid is left in
the tank (red band indicates low level)
Allows you to weigh a mail piece so your system
can calculate postage based on the service
selected
Opens up to allow replacement of the ink
cartridge (see Chapter 7, Maintenance)
2 • Getting to Know Your System
Parts of the Machine - DM475 (cont'd)
Ink Waste Tank
7
(in tray under
printer section)
Stacker Tray
8
Storage Slot
Stacker Tray Allows the neat stacking of finished mail pieces
9
Control Panel Allows you to enter and set up information on
10
Printer
11
Clearance
Lever (two
position)
Printer Deck Supports your mail piece or tape strip as it
12
Feeder/WOW
13
Deck
Moistener Applies sealing fluid to the envelope flap (you
14
Side Guide Reduces the skewing of pieces of mail as you
15
Moistener
16
Clearance
Lever (two
position, under
cover)
Feeder/WOW
17
Clearance Lever
(two position,
under cover)
Collects ink waste
Allows you store the Quick Reference Guide, CD,
etc. for easy access.
your machine (see next page for details)
Home - printer rollers engaged for processing
mail (normal)
Released - printer rollers disengaged; lower
portion of printer deck drops down so you can
clear a stalled mail piece
NOTE: The machine won't process mail
i
when the lever is left in the released position.
passes under the printer mechanism
Supports your mail piece as it feeds through the
feeder/WOW section
can seal envelopes or leave them unsealed,
depending on the position of Seal/No Seal lever)
feed them into the feeder.
Home - printer rollers engaged for processing
mail (normal)
Released - printer rollers disengaged; upper
rollers lifted so you can clear a stalled mail piece
NOTE: The machine won't process mail
i
when the lever is left in the released position.
Home - transport rollers engaged for processing
mail (normal)
Released - transport rollers disengaged; upper
rollers lifted so you can clear a stalled mail piece
NOTE: The machine won't process mail
i
when the lever is left in the released position.
2-7SDC755D
2 • Getting to Know Your System
Control Panel
10
2
4
5
6
3
11
1
9
1. Tape Key—Press to print tape(s).
2. Lock/Power Key—Dual function. Prevents unauthorised use of
your system. If lock feature is setup and machine is in "sleep
mode"; entering your four-digit password unlocks (awakens) the
machine. Also allows you to power up or power down machine.
3. Screen Selection Keys—allows you to select a line (one key
for each line) on the operator display. Whenever the left arrow
(◄) occupies the first position in one of the display lines, you may
press the corresponding Screen Selection key to select that line.
4. Operator Display—shows the current status of your system and
prompts you through all setup operations.
5. Page Up/Page Down (Scroll Keys)—allows you to scroll up and
down through menu choices in the operator display. If a Page/
Up/Down key is lit, it indicates additional choices are available in
a menu (up or down, depending on key) and that Page Up/Down
key can be pressed to access these further choices.
6. Alpha/Numeric Keypads—allow you to type in numbers and
letters for account names, postage values, and other information.
7. Enter Key—allows you to accept an entry or choice.
2-8 SDC755D
6
12
8
7
2 • Getting to Know Your System
8. Start/Stop Keys—Allow you to start or stop feeding tape or
envelopes.
9. Feature Keys—allows you quick access to the most common
features on the system. Pressing a Feature key takes you
immediately to the top-level screen of the feature for that key.
Home—takes you back to the Home (date/postage) screen.
Normal Preset—allows you access to the normal settings you
use most often. You can assign values such as postage amount,
Envelope Messaging, account number, etc. to the Normal Preset
using the Feature keys on the control panel. See Chapter 4,
Presets for details.
Custom Presets—allows you access up to five custom settings.
You can assign values such as postage amount, Envelope
Messaging, account number, etc. to the custom presets using
the Feature keys on the control panel. See Chapter 6, System
Options for details.
Refill Postage—allows you to add (refill) postage funds to
your machine conveniently via your LAN or modem (requires
analogue phone line). See Chapter 5, Adding Postage for details.
Funds—allows you to check your postage funds and number of
mail pieces processed. See Chapter 5, Adding Postage for details.
Weigh/Rate—allows you to weigh and calculate postage based
on service selected. See Chapter 3, Running Mail for details.
Options—allows you to access system setup information such
as date, time, postage limits, accounts setup, phone parameters,
etc. See Chapter 6, System Options for details.
10. LED- Lights green when your system is on; lights orange when
your system is in "sleep" mode.
11. Back/C Key- Allows you to move back one level in a menu, or
clear an entry.
12. QWERTY Keypad (under its own cover)- Allows you to type
in letters and special characters for account names and text
messages
IMPORTANT: When you press one of the Feature keys, any
entry in the preceding screen is lost unless you have rst
pressed the Enter key to conrm the entry. For example, if you
entered an account name on one screen and then immediately
pressed another Feature key, the account name will not be
recorded by the system.
2-9SDC755D
2 • Getting to Know Your System
Machine Features (DM300c/400c)- Rear
2
1
Machine Features—Rear
1. Phone Connector—allows you to connect an analogue phone
line, such as one a Fax machine uses. The connector accepts a
standard phone plug (supplied). When your system is connected
to an analogue phone line, you can add postage any time by
pressing Refill Postage and following the prompts. See Chapter
5, Adding Postage for details.
2. USB Ports—allow you to connect a USB cable to peripherals
(scanner, LAN, scale).
3. Power Receptacle—connects to AC power cord (supplied).
4. Power Switch— Turns power ON or OFF to machine.
3
4
2-10 SDC755D
2 • Getting to Know Your System
Machine Features (DM475)- Rear
3 4
2
1
Machine Features—Rear
5
1. Phone Connector—allows you to connect an analogue phone
line, such as one a Fax machine uses. The connector accepts a
standard phone plug (supplied). When your system is connected
to an analogue phone line, you can add postage any time by
pressing Refill Postage and following the prompts. See Chapter
5, Adding Postage for details.
2. LAN Port— Allows you to connect your system to the Pitney
Bowes Data Centre via a LAN network that has internet access
(known as 'Constant Connection').
3. USB Ports—allow you to connect a USB cable to peripherals
(scanner, scale).
4. Power Switch— Turns power ON or OFF to machine.
5. Power Receptacle— Connects to AC power cord (supplied).
NOTE: Take care not to move your system when connecting and
disconnecting Phone/LAN, USB or Power connectors as it
could disturb existing connections. See page 2-12 for further
information.
2-11SDC755D
2 • Getting to Know Your System
Moving the DM300c/DM400c
If you need to move your DM300c/DM400c mailing system, simply
unplug the power and any other cables attached to the back of the
machine (see figure on previous pages) and slide the stacker tray
away from the unit.
Stacker Tray
DM300c
DM400c
Warning: Do not Move the DM475 by Yourself
You should not move the DM475 machine by yourself. Call Pitney
Bowes to arrange a Service visit.
DM475
CAUTION: Do not move the DM475 by yourself. The
machine is made to separate into two sections, and by
moving without proper disassembly, you may:
• Cause serious injury to yourself.
• Cause serious damage to the machine.
• Cause the WOW module to go out of calibration.
• Void any service warranties.
Contact Pitney Bowes to arrange a Service visit for
moving the machine (additional charges may apply).
2-12 SDC755D
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