Panasonic KX-TS620EXB, KX-TS620EXW User Manual

Operating Instructions

Telephone Answering System

Model No. KX-TS620EX

Model shown is KX-TS620EXW

This unit is compatible with Caller ID. To use this feature, you must subscribe to the appropriate service offered by your service provider.

Please read these Operating Instructions before using the unit and save for future reference.

Table of Contents

Introduction

Accessory Information....................... 3

Preparation

Important Safety Instructions ............ 4

Location of Controls .......................... 6

Display............................................... 8

Settings

Connecting the Handset

Telephone Line Cord ......................... 9

Connecting a Communication

Device ............................................. 10

Programming Summary .................. 11

Time and Date................................. 12

Display Language............................ 13

Dialling Mode................................... 14

LCD Contrast................................... 14

Ringer Volume................................. 15

Time Adjustment

(Caller ID subscribers only) ............. 15

Preparing the Answering System

Greeting Message ........................... 16

Programming Summary for the

Answering System........................... 18

Number of Rings ............................. 19

Caller’s Recording Time .................. 20

Screening Calls ............................... 20

Making/Answering Calls

Making Calls.................................... 21

Answering Calls............................... 23

Caller ID Service

Private Name Display...................... 24

Viewing the Caller List..................... 25

Calling Back from the Caller List ..... 27

Editing a Caller List Information ......27

Storing Caller List Information

in the Phonebook ............................ 28

Storing Caller List Information in

the Direct Dial memory.................... 29

Erasing Caller List Information ........ 30

/AC Adaptor/

Phonebook

Storing Names and Numbers in the

Phonebook ......................................31

Dialling from the Phonebook ...........33

Chain Dial ........................................ 34

Editing .............................................35

Erasing ............................................35

Direct Dial (M1, M2, M3)

Storing Names and Numbers in the

Direct Dial memory.......................... 36

Dialling a Stored Number from the

Direct Dial memory.......................... 37

Special Features

How to Use the PAUSE Button (For PBX Line/Long

Distance Calls) ................................38

Muting Your Conversation................38

For Call Waiting Service Users........39

Setting Hold Music to ON/OFF ........39

RECALL Button ............................... 40

Setting the Password.......................41

Dial Lock.......................................... 42

Call Restriction ................................43

Answering System

Automatic Answering Operation ......44

Setting the Unit to Answer Calls ......44

Listening to Messages..................... 45

Recording Your Telephone

Conversation.................................... 46

Erasing Messages ........................... 47

Remote Operation from a

Touch Tone Phone ...........................48

Remote Code ..................................49

Voice Menu......................................50

Direct Remote Operation................. 52

Useful Information

Wall Mounting.................................. 54

Optional Headset............................. 55

Troubleshooting ...............................56

Specifications ..................................58

Introduction

Thank you for purchasing your new Panasonic telephone answering system.

For your future reference

Serial No. Date of purchase

(found on the bottom of the unit)

Name and address of dealer

Attach your purchase receipt here.

Note:

• In the event of problems, you should contact your equipment supplier in the first instance.

Declaration of Conformity:

• Panasonic Communication Co., Ltd. declares that this equipment is in compliance with the essential requirements and other relevant provisions of Radio & Telecommunications Terminal Equipment (R&TTE) Directive 1999/5/EC. Declarations of Conformity for the relevant Panasonic products described in this manual are available for download by visiting: http://www.doc.panasonic.de

Contact:

Panasonic Services Europe a Division of Panasonic Marketing Europe GmbH Panasonic Testing Centre Winsbergring 15, 22525 Hamburg, Germany

Accessory Information

∑ AC Adaptor (p. 9) : one ∑ Handset Cord (p. 9) : one

∑ Handset (p. 9) : one ∑ Telephone Line Cord (p. 9) : one

Preparation

Important Safety Instructions

When using this unit, basic safety precautions should always be followed to reduce the risk of fire, electric shock, or personal injury.

1. Read and understand all instructions.

2. Follow all warnings and instructions marked on this unit.

3. Unplug this unit from power outlet before cleaning. Do not use liquid or aerosol cleaners. Use a damp cloth for cleaning.

4. Do not use this unit near water, for example near a bathtub, washbowl, kitchen sink, etc.

5. Place the unit securely on a stable surface. Serious damage and/or injury may result if the unit falls.

6. Do not cover slots and openings on the unit. They are provided for ventilation and protection against overheating. Never place the unit near radiators, or in a place where proper ventilation is not provided.

7. Use only the power source marked on the unit. If you are not sure of the type of power supplied to your home, consult your dealer or local power company.

8. Do not place objects on the power cord. Install the unit where no one can step or trip on the cord.

9. Do not overload power outlets and extension cords. This can result in the risk of fire or electric shock.

10. Never push any objects through slots in this unit. This may result in the risk of fire or electric shock. Never spill any liquid on the unit.

11. To reduce the risk of electric shock, do not disassemble this unit. Take the unit to an authorised service centre when service is required. Opening or removing covers may expose you to dangerous voltages or other risks.

Incorrect reassembly can cause electric shock when the unit is subsequently used.

12. Unplug this unit from the power outlet and refer servicing to an authorised service centre when the following conditions occur: A. When the power supply cord or plug

is damaged or frayed.

B. If liquid has been spilled into the

unit.

C. If the unit has been exposed to rain

or water.

D. If the unit does not work normally by

following the operating instructions. Adjust only controls covered by the operating instructions. Improper adjustment may require extensive work by an authorised service centre.

E. If the unit has been dropped or

physically damaged.

F. If the unit exhibits a distinct change

in performance.

13. During thunderstorms, avoid using telephones except cordless types. There may be a remote risk of an electric shock from lightning.

14. Do not use this unit to report a gas leak, when in the vicinity of the leak.

SAVE THESE

INSTRUCTIONS

CAUTION: Installation

• Never install telephone wiring during a lightning storm.

• Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations.

• Never touch the uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface.

• Use caution when installing or modifying telephone lines.

• Do not touch the plug with wet hands.

Preparation

General

• Use only the AC adaptor included with this product noted on page 9.

• Do not connect the AC adaptor to any AC outlet other than a standard AC 220 V

• This product is unable to make calls when:

– 240 V outlet.

= the key lock feature is turned on. = the call bar feature is turned on (only

phone numbers stored in the unit as emergency numbers can be called).

= there is a power failure.

• Care should be taken so that objects do not fall onto, and liquids are not spilled into the unit. Do not subject this unit to excessive smoke, dust, mechanical vibration or shock.

Environment

• The product should be kept free from excessive smoke, dust, high temperature and vibration.

• The product should not be exposed to direct sunlight.

• Do not place heavy objects on top of the product.

• When you leave the product unused for a long period of time, unplug the product from the power outlet.

• The product should be kept away from heat sources such as heaters, kitchen stoves, etc. It should not be placed in rooms where the temperature is less than 5°C or greater than 40°C. Damp basements should also be avoided.

• The AC adaptor is used as the main disconnect device. Ensure that the AC outlet is installed near the unit and is easily accessible.

Routine care

• Wipe the outer surface of the product with a soft moist cloth. Do not use benzine, thinner or any abrasive powder.

WARNING:

• To prevent the risk of fire or electrical shock, do not expose this product to rain or any type of moisture.

• Unplug this unit from power outlets if it emits smoke, an abnormal smell or makes unusual noise. These conditions can cause fire or electric shock. Confirm that smoke has stopped and contact an authorised service centre.

Information on Disposal for Users of Waste Electrical & Electronic Equipment (private households)

This symbol on the products and/or accompanying documents means that used electrical and electronic products should not be mixed with general household waste. For proper treatment, recovery and recycling, please take these products to designated collection points, where they will be accepted on a free of charge basis. Alternatively, in some countries you may be able to return your products to your local retailer upon the purchase of an equivalent new product. Disposing of this product correctly will help to save valuable resources and prevent any potential negative effects on human health and the environment which could otherwise arise from inappropriate waste handling. Please contact your local authority for further details of your nearest designated collection point. Penalties may be applicable for incorrect disposal of this waste, in accordance with national legislation.

For business users in the European Union

If you wish to discard electrical and electronic equipment, please contact your dealer or supplier for further information.

Information on Disposal in other Countries outside the European Union

This symbol is only valid in the European Union. If you wish to discard this product, please contact your local authorities or dealer and ask for the correct method of disposal.

Preparation

Location of Controls

Direct Dial ({M1} (p. 29, 36)

, {M2}, {M3})

(p. 42)

{?? }

Headset Jack (p. 55)

Display (p. 8)

Microphone (p. 21, 23)

{T} (p. 38)

{s/W} and Indicator

(p. 21, 23, 55)

{R} (p. 22)

{a/b} (p. 15, 23)

{} (p. 38)

{R} (p. 39, 40)

How to use the Navigator key and {OK} button

This key has five active areas that are indicated by arrows and {OK}.

• Pressing the {3} and {4} arrows allows you to enter

the Caller List and scroll through the function menu, the Caller List and the Phonebook list.

• Pressing the {

enter the Phonebook list.

move the cursor when entering items.

to repeat and skip a message during playback.

• The {OK} button is used to select or confirm your menu

choices.

:} and {9} arrows allows you to:

RINGER Indicator (p. 23, 24)

Navigator Key (

{4}, {3}, {:}, {9} and

{OK}

) (p. 11, 18, 33)

Throughout these Operating Instructions, the navigator key is indicated by the arrows

{

4}, {3}, {:}, {9}

and {OK}.

{s} (p. 44)

{d} (p. 16)

Preparation

{} (p. 17, 27, 30, 37, 47)

(p. 11, 18, 25, 33)

{ ? }

(p. 11, 18, 27)

{ ? }

{1} and Indicator (p. 45, 46)

{N} (p. 17, 46)

Preparation

Display

123456789 123456 ABCDEFGHIJKLMNOP

(This display shows all the possible configurations.)

abcdefghijklmnop

34A M 31 DEC.

12 1 missed calls

5 messages

12: AM 31 DEC.

message

12:34AM 15 DEC.

1- 6-35

1114447777 11:5 AM 24 NOV.

: The dial lock mode is set (p. 42).

When the handset is on the cradle, the AC adaptor is connected and the Speakerphone/headset {s/W} indicator light is off, the display shows the current time and date, the number of new calls and the number of recorded messages.

If “ ” flashes on the display, the clock needs adjustment (p. 12, 13).

During a conversation, the display shows the length of the call (Example: 1 hour, 6 minutes and 35 seconds).

This is a display from the Caller List. The display shows:

— the caller’s number, — the time and date of the call

(Example: Nov. 24, 11:50 AM).

: The unit enters in the Phonebook (p. 31).

: The unit plays music during the hold for a caller (p. 39).

: {T} was pressed during a conversation (p. 38).

: The ringer is set to off (p. 15).

: {R} was pressed while the handset is on the cradle and the

Speakerphone/headset {s/W} indicator is off (p. 22).

: {} was pressed while dialling or storing phone numbers.

: {R} was pressed while storing phone numbers.

Settings

Connecting the Handset /AC Adaptor/ Telephone Line Cord

After line connection, lift the handset to check for a dial tone.

LINE

Handset

Handset Cord To Power Outlet (AC 220 V

s240 V, 50/60 Hz)

Telephone Line Cord

AC Adaptor

To Single-Line Telephone Jack

• Use only the included Panasonic AC adaptor PQLV207CE.

• Use only a Panasonic Handset for the KX-TS620EXW or KX-TS620EXB.

• The AC adaptor must remain connected at all times. (It is normal for the adaptor to feel warm during use.)

• If your unit is connected to a PBX which does not support Caller ID services, you cannot access those services.

• KX-TS620EXW or KX-TS620EXB is not designed to be used with rotary (pulse dialling) services.

Hook

Fasten the AC adaptor cord to prevent it from being disconnected.

Settings

If you subscribe to a DSL service:

• Please attach a noise filter (contact your DSL provider) to the telephone line between the unit and the telephone line jack in the event of the following:

= Noise is heard during conversations. = Caller ID feature (p. 24) does not function properly.

Noise Filter (For DSL Users)

To Single-Line Telephone Jack

Telephone Line Cord

Connecting a Communication Device

If you connect a communication device (computer, modem, fax, etc.) to the telephone line, you can connect it through this unit using the DATA jack.

After connecting the handset, AC adaptor and telephone line cord (p. 9), connect the communication device telephone line cord to the DATA jack.

Computer

DATA

Modem Fax

• Make sure the communication device is not in use before using this unit (making calls, storing phone numbers in memory etc.) or the communication device may not operate properly.

Settings

Programming Summary

You can program the following functions. The display shows the programming instructions. See the corresponding pages for function details.

Make sure that the handset is on the cradle, the AC adaptor is connected and the Speakerphone/headset {s/W} indicator light is off.

Press .

{ ? }

<Function menu>*

Save phonebook ? To store names and phone numbers in memory

. .

Save M1,M2,M3 ? (p. 31, 36). Program ?

TAD program ?. . . . . To program answering system functions (p. 18).

Set clock ? . . . . . . . To adjust the time and date (p. 12).

Change language? . To select the display language (p. 13). ––––––––––––––––

Scroll to “Program ?” by pressing {4} or {3} and press {OK} (Yes key).

<Function menu>*

Change password? . To change the password for the dial lock and call

restriction (p. 41).

Call restrict ?. . . To set the call restriction feature (p. 43). Set recall time? . To select the recall time (p. 40). Set dial mode ?. . . To select the dialling mode (p. 14).

LCD contrast ?. . . . To select the LCD contrast (p. 14).

Set hold music ? . To set the music during hold (p. 39). Time adjustment? . To set the auto time adjustment (p. 15). ––––––––––––––––

During programming

* To select a desired function item, scroll through the items by pressing {4} or {3}. Then

press {OK} to go to the next step.

• “––––––––––––––––” indicates the end of the function menu.

• You can exit the programming mode any time by pressing .

• If you do not press any buttons for 60 seconds, the unit will exit the programming mode.

{?}

Settings

Time and Date

You can select AM/PM or 24-hour clock by programming.

Voice Time/Day Stamp:

During playback, a synthesised voice will announce the time and day that each message was recorded.

Press {OK} (Next key).

• If numbers between 0000 and 0059, or 1300 and 2359 are entered, the time will automatically be set using the 24-hour clock. Go to the step 9.

#=AM/PM/24H AM



[OK]=Next

Make sure that the handset is on the cradle, the AC adaptor is connected and the Speakerphone/headset {s/W} indicator light is off.

Press .

Scroll to “Set clock ?” by

pressing { {OK} (Yes key).

Press {OK} (Next key).

Enter the current year. (Example: To set 2006, enter “06”.)

• You can set the year 2000 to 2099.

{ ? }

4} or {3} and press

Enter year 2 6



[OK]=Next

Press {OK} (Next key).

Enter the current time (hour and

minute) using a 4-digit number. (Example: To set 9:30, enter “0930”.)

• For AM/PM setting: Enter numbers between 0100 and 1259.

• For 24-hour clock: Enter numbers between 0000 and 2359.

Enter time 9:3



[OK]=Next

Press {#} to select “AM”, “PM” or

24-hour clock.

Display

24H

• Each time you press {#}, the

selection will change on the display.

Press {OK} (Next key).

Enter the current day and month

using a 4-digit number. (Example: To set Dec. 27, enter

“2712”.)

Option

24-hour clock

Enter day.month

27.12

 [OK]=Save

Press {OK} (Save key).

• A long beep sounds.

• The clock starts working.

• The display will return to step 2. To exit the programming mode, press

or wait for 60 seconds.

{?}

• You can go back to the previous screen by

pressing { date (steps 3 through 9).

• If 3 beeps sound when entering the time and date, the time and date entered are not correct. Enter the correct time and date.

• If the selected LCD language is Dutch, the day and month will display as “day/month”.

After recover from power failure, “ ” will flash. Readjust the time and date.

For Caller ID service users (p. 24)

If a time display service is available with the Caller ID service:

• The Caller ID information will re-set the clock after the ring if the adjusted time and/or date is incorrect and the Time Adjustment set to ON date has not previously been set, the Caller ID information will not adjust the clock.

3}, when setting the time and

(p. 15). If the time/

Settings

Display Language

You can select either “English”, “French”, “Spanish”, “Italian”, “Greek” or “

Dutch” as the display language.

Your phone default setting is “English”.

Make sure that the handset is on the cradle, the AC adaptor is connected and the Speakerphone/headset {s/W} indicator light is off.

Press .

Scroll to “Change language?”

by pressing {

Press {OK} (Yes key).

Select “English”, “Français”,

“Español”, “Italiano”, “E

ΛΛ

by pressing {

Press {OK} (Save key).

• A long beep sounds.

• The display will return to step 2. To exit the programming mode,

press or wait for 60 seconds.

{ ? }

4} or {3}.

HNIKA” or “Nederlands”

4} or {3}.

Language :

English



{?}

[OK]=Save

• You can exit the programming mode any time by pressing .

• If Dutch is selected, the day and month display will show as “day/month”.

{?}

Settings

Dialling Mode

The dialling mode is fixed to “Tone”.

Make sure that the handset is on the cradle, the AC adaptor is connected and the Speakerphone/headset {s/W} indicator light is off.

Press .

Scroll to “Program ?” by

pressing { {OK} (Yes key).

Scroll to “Set dial mode ?”

by pressing {

Press {OK} (Yes key).

• KX-TS620EXW or KX-TS620EXB is not designed to be used with rotary (pulse dialling) services.

{ ? }

4} or {3} and press

4} or {3}.

Dial mode :

Tone

[OK]=Save

LCD Contrast

You can select the LCD contrast level from 1 to 4 by programming. To make the display clearer, set to high level. Your phone default setting is 2.

Make sure that the handset is on the cradle, the AC adaptor is connected and the Speakerphone/headset {s/W} indicator light is off.

Press .

Scroll to “Program ?” by

pressing { {OK} (Yes key).

Scroll to “LCD contrast ?” by

pressing { {OK} (Yes key).

• The current setting is displayed.

{ ? }

4} or {3} and press

LCD contrast

Low

!!!!

 [OK]=Save

High

Press {OK} (Save key).

• A long beep sounds.

• The display will return to step 3. To exit the programming mode, press

or wait for 60 seconds.

{?}

• You can exit the programming mode any

time by pressing .

{?}

Select the desired contrast by

pressing { {OK} (Save key).

• A long beep sounds.

• The display will return to step 3. To

exit the programming mode, press

{?}

• You can exit the programming mode any time by pressing .

4} or {3}, then press

or wait for 60 seconds.

{?}

Settings

Ringer Volume

Make sure that the AC adaptor is connected and the unit is not being used.

To select HIGH (default), MID or LOW, press {a/b}.

• Each time you press the button, the ringer

volume will change and the selected

volume will ring.

To turn the ringer OFF, press and hold {a/b} until 2 beeps sound.

•“ ” is displayed.

To turn the ringer ON, press {a/b}.

• The ringer will sound at the HIGH level.

Time Adjustment (Caller ID subscribers only)

Using this feature, the unit’s date and time setting will be automatically adjusted when caller information is received. You can set the auto time adjustment by programming. Your phone default setting is ON.

Make sure that the handset is on the cradle, the AC adaptor is connected and the Speakerphone/headset {s/W} indicator light is off.

Press .

Scroll to “Program ?” by

pressing { {OK} (Yes key).

Scroll to “Time adjustment?”

by pressing { press {OK} (Yes key).

Select “On” or “Off” by pressing

{

4} or {3}.

{ ? }

4} or {3} and press

4} or {3} and

Press {OK} (Save key).

• A long beep sounds.

• The display will return to step 3. To exit the programming mode, press

or wait for 60 seconds.

{?}

• To use this feature, set the date and time in advance (p. 12).

Preparing the Answering System

Greeting Message

You can record a personal greeting message of up to 1 minute. If a greeting message is not recorded, one of the two pre-recorded greetings will be played when a call is received (p. 17).

All messages (incoming, etc.) are stored in flash memory (p. 17). The recording

time is about 15 minutes.

We recommend you record a brief greeting message (see sample on next page) in order to leave more time for recording new messages.

Make sure that the handset is on the cradle, the AC adaptor is connected and the Speakerphone/headset {s/W} indicator light is off.

{d}

{N}

{}

To increase the volume,

Microphone

{s/W}

press X/Y { To decrease, press

X/Y {

To record a greeting message

Press and hold {d} until “Record greeting after the beep” is heard.

• A long beep sounds.

After the long beep, talk clearly, about 20 cm

away from the microphone.

• The display will show the recording time.

• If you record for over 1 minute, the unit will automatically stop recording.

3}.

4}.

Greeting record

-3

Preparing the Answering System

When finished, press {d}.

• The unit will automatically play back the recorded greeting.

• You can also finish recording by pressing {N}.

• To change the message, start again from step 1.

Greeting message sample

“Hello, this is (your name and/or number). Sorry I cannot take your call. Please leave a message after the beep. Thank you.”

• If the unit starts to ring while recording a greeting message, press {s/W} or lift the handset

off the unit to answer the call. The recording will stop. Start again from the beginning after hanging up.

Greeting check

-3

To check the recorded greeting message

Press {d}.

• The greeting message will be played.

To erase the recorded greeting message

Press {d}, and then press {} while the message is being played.

• The unit will answer a call with a pre-recorded greeting.

Pre-recorded greeting message

If you do not record a greeting message (p. 16), one of two messages will be

played when a call is received, depending on the caller’s recording time (p. 20).

To check the pre-recorded greeting, press {d}. A pre-recorded greeting will be played as follows:

∫ When the recording time is set to “1 minute”, “2 minutes” or “3 minutes”:

“Hello, we are not available now. Please leave your name and phone number after the beep. We will return your call.”

∫ When the recording time is set to “Greeting only”: “Hello, we are not available now. Please call again. Thank you for your call.”

Flash Memory Message Backup

Messages are stored indefinitely on a “flash memory” IC chip and will not be affected by power failures. All messages are saved until you erase them.

Preparing the Answering System

Programming Summary for the Answering System

You can program the following functions. The display shows the programming instructions. See the corresponding pages for function details.

Make sure that the handset is on the cradle, the AC adaptor is connected and the Speakerphone/headset {s/W} indicator light is off.

Press .

Scroll to “TAD program ?” by pressing {

{ ? }

4} or {3} and press {

} (Yes key).

<Function menu>*

Remote code ? . . . . . . . . To set the remote code (p. 49).

Number of rings?. . . . . To select the number of rings (p. 19).

Recording time ?. . . . . To select the caller’s recording time (p. 20).

Call screening ?. . . . . To set the call screening feature (p. 20).

––––––––––––––––

During programming

* To select a desired function item, scroll through the items by pressing {4} or {3}. Then

press {OK} (Yes key) to go to the next step.

•

“––––––––––––––––” indicates the end of the function menu.

• You can exit the programming mode any time by pressing .

• If you do not press any buttons for 60 seconds, the unit will exit the programming mode.

{?}

+ 42 hidden pages