Panasonic KX-FT21HK User Manual

Quick Start

To get started,

please read the

Quick Start section

(p. 4–9).

Personal FAX

Model No.

KX-FT21HK

OPERATING

INSTRUCTIONS

Preparation

Initial

Telephone

Fax/Copy

Please read these Operating Instructions before using the unit and save for
future reference.

Help

Information

General

Kyushu Matsushita Electric Co., Ltd.

1-62, 4-chome, Minoshima, Hakata-ku, Fukuoka 812-8531, Japan

Printed in Hong Kong PFQX1383ZA WH1199WN0

Thank you for purchasing a Panasonic facsimile.

Welcome to the world of Panasonic facsimiles.

This product combines the facsimile, telephone and copier features, to provide
you with more efficient office or home use. By utilising these convenient
features, you can maximise the effectiveness of this unit.

For your future reference

Date of purchase Serial number

(found on the bottom of the unit)

Dealer’s name and address

Dealer’s telephone number

Copyright:

This manual is copyrighted by Kyushu Matsushita Electric Co., Ltd. (KME) and its licensee.
Under the copyright laws, this manual may not be reproduced in any form, in whole or part,
without the prior written consent of KME and its licensee.

Kyushu Matsushita Electric Co., Ltd. 1999

©

2

Important safety instructions!

When using this unit, basic safety precautions
should always be followed to reduce the risk of
fire, electric shock, or personal injury.

1. Read and understand all instructions.

2. Follow all warnings and instructions marked
on this unit.

3. Unplug this unit from AC outlets before
cleaning. Do not use liquid or aerosol
cleaners. Use a damp cloth for cleaning.

4. Do not use this unit near water, for example
near a bath tub, wash bowl, kitchen sink, or
the like.

5. Place the unit securely on a stable surface.
Serious damage and/or injury may result if
the unit falls.

6. Do not cover slots and openings on the
unit. They are provided for ventilation and
protection against overheating. Never place
the unit near radiators, or in a place where
proper ventilation is not provided.

7. Use only the power source marked on the
unit. If you are not sure of the type of power
supplied to your home, consult your dealer
or local power company.

8. For safety purposes this unit is equipped
with a three prong grounded plug. If you do
not have this type of outlet, please have
one installed. Do not use any type of
adaptor plug to defeat this safety feature.

9. Do not place objects on the power cord.
Install the unit where no one can step or trip
on the cord.

10. Do not overload wall outlets and extension
cords. This can result in the risk of fire or
electric shock.

11. Never push any objects through slots in this
unit. This may result in the risk of fire or
electric shock. Never spill any liquid on the
unit.

12. To reduce the risk of electric shock, do not
disassemble this unit. Take the unit to an
authorised servicenter when service is
required. Opening or removing covers may
expose you to dangerous voltages or other
risks. Incorrect reassembly can cause
electric shock when the unit is subsequently
used.

13. Unplug this unit from the wall outlet and
refer servicing to an authorised servicenter
when the following conditions occur:

A. When the power supply cord or plug is

damaged or frayed.

B. If liquid has been spilled into the unit.
C.If the unit has been exposed to rain or

water.

D.If the unit does not work normally by

following the operating instructions.
Adjust only controls covered by the
operating instructions. Improper
adjustment may require extensive work
by an authorised servicenter.

E. If the unit has been dropped or

physically damaged.

F. If the unit exhibits a distinct change in

performance.

14. During thunderstorms, avoid using
telephones except cordless types. There
may be a remote risk of an electric shock
from lightning.

15. Do not use this unit to report a gas leak,
when in the vicinity of the leak.

SAVE THESE
INSTRUCTIONS

INSTALLATION

1. Never install telephone wiring during a
lightning storm.

2. Never install telephone jacks in wet
locations unless the jack is specifically
designed for wet locations.

3. Never touch uninsulated telephone wires or
terminals unless the telephone line has
been disconnected at the network interface.

4. Use caution when installing or modifying
telephone lines.

WARNING

●

To prevent the risk of fire or electrical shock,
do not expose this product to rain or any type
of moisture.

OTHER INFORMATION

●

Keep the unit away from electrical noise
generating devices, such as fluorescent
lamps and motors.

●

The unit should be kept free from dust, high
temperature and vibration.

●

The unit should not be exposed to direct
sunlight.

●

Do not place heavy objects on top of this unit.

●

Do not touch the plug with wet hands.

3

Quick Start

10 cm

1

Open the cover by pressing
the cover open button.

3

Pull the leading edge of
the paper out of the unit.

4

Close the cover securely,
and tear off the excess
paper.

5

Install the document stacker.

2

Install a recording paper roll.

correct

incorrect

Document stacker

Installing the recording paper!

●

For further details, see page 17.

4

Connections!

To connect a telephone,
remove the stopper with a key
or similar object and connect
the cord to the EXT jack.

Stopper

Handset cord

1

A. Connect to the unit.
B. Connect to the handset.

Telephone line cord

2

A. Connect to “LINE” on the unit.
B. Connect to a single telephone

line jack.

Power cord

3

A. Connect to the unit.
B. Connect to a power outlet.

Telephone (not included)

To the single telephone line

To the power outlet (220–240 V)

Quick Start

●

For further details, see page 18.

5

Quick Start

1

Lift the handset.

3

When finished talking,
replace the handset.

2

Dial the number.

1

When the unit rings,
lift the handset.

2

When finished talking,
replace the handset.

Voice calls - making!

●

For further details, see page 24.

●

If you are having trouble, see page 58.

Voice calls - answering!

●

For further details, see page 25.

●

If you are having trouble, see page 58.

6

Fax - sending!

FACE DOWN

(up to 10 sheets)

Check that the document stacker
is in the upright position.

Adjust the width of the
document guides to
the size of the document.

1

2

3

Dial the fax number.

4

Insert the document until
the unit grabs the document
and a single beep is heard.

press .

5

When a fax tone is heard,

START/COPY/SET

Quick Start

●

For further details, see page 31.

●

If you are having trouble, see pages 58 and 59.

7

Quick Start

1

When the unit rings, lift the handset.

3

Replace the handset.

2

When:
— document reception is required,
— a fax calling tone (slow beep) is heard, or
— no sound is heard,
press .

START/COPY/SET

Fax - receiving!

●

For further details, see page 42.

●

You can select the way to receive calls according to your needs (p. 40, 41).

●

If you are having trouble, see page 59.

8

Copying!

Press .

4

Check that the document stacker
is in the upright position.

1

FACE DOWN

(up to 10 sheets)

Check that the document stacker
is in the upright position.

Adjust the width of the
document guides to
the size of the document.

1

2

3

Insert the document until
the unit grabs the document
and a single beep is heard.

●

Make sure the handset

is on the cradle.

START/COPY/SET

Quick Start

●

For further details, see page 55.

●

If you are having trouble, see page 60.

9

Table of Contents

Initial Preparation

Accessories Included accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Accessory order information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Help Button Help function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Finding the Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Controls Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Setup Recording paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Document stacker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Dialling mode (touch tone or pulse) . . . . . . . . . . . . . . . . . . . . . . . . . 18

Date and time, your logo and facsimile telephone number . . . . . . . . 19

Volumes Adjusting volumes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Telephone

Making and Voice calls - making . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Answering Calls

Voice calls - answering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

TONE, FLASH and PAUSE buttons. . . . . . . . . . . . . . . . . . . . . . . . . 26

Automatic Storing names and telephone numbers for automatic dialling . . . . . 27

Dialling Making a voice call using automatic dialling . . . . . . . . . . . . . . . . . . 28

Telephone Directory with Alpha-Search (selecting a station name

in the directory). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Voice Contact Talking to the caller after fax transmission or reception . . . . . . . . . . 30

Fax/Copy

Sending Faxes Sending a fax manually. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Sending a fax using automatic dialling. . . . . . . . . . . . . . . . . . . . . . . 32

Documents you can send . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Sending report for confirmation . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Automatic journal report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Delayed transmission (sending a fax at a specified time). . . . . . . . . 36

Transmit polling (letting another machine retrieve a fax on your unit)

Overseas mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Connecting tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Receiving Faxes

Setting the unit to receive calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

TEL mode (answering all calls manually). . . . . . . . . . . . . . . . . . . . . 42

(continued)

. . 37

10

Fax/Copy

Preparation

Initial

Receiving Faxes

(continued) Extension telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

FAX ONLY mode (all calls are received as faxes) . . . . . . . . . . . . . . 43

Fax activation code. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Receiving with a duplex ring service . . . . . . . . . . . . . . . . . . . . . . . . 46

TEL/FAX mode (receiving voice calls with rings and fax calls

without rings when you are near the unit) . . . . . . . . . . . . . . . . . . 48

Receiving polling (receiving a fax placed on another party’s machine) . 52

Friendly reception . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Auto disconnection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Pager call - when your unit receives a fax. . . . . . . . . . . . . . . . . . . . 54

Copying Making a copy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Help

Error Messages

Operations When a function does not work, check here before requesting help. 58

Jams Recording paper jam. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Reports. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

LCD display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

If a power failure occurs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Document jam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Sending document does not feed, or multi-feeds. . . . . . . . . . . . . . . 62

Telephone

Fax/Copy

Help

Cleaning Document feeder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Thermal head . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

General Information

Print Reports Printing the feature settings, telephone numbers, journal. . . . . . . . . 64

Original Mode Setting the original mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Reset Resetting the advanced features. . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Specifications Technical data about this product . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Index Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Features Summary

Summary of user programmable features . . . . . . . . . . . . . . . . . . . . 69

Information

General

11

Accessories

Included accessories!

Power cord .....................1pc. Telephone line cord .......1pc. Handset..........................1pc.

Handset cord..................1pc. Recording paper.............1pc. Document stacker...........1pc.

●

If any items are missing or damaged, check with the place of purchase.

●

Save the original carton and packing materials for future shipping and transportation of the
unit.

Accessory order information!

Use the following types of paper for replacement.

Model No.

KX-A106 Standard thermal recording paper

Description Specifications

216 mm
with 25 mm (1") core

x 30 m (8

1

⁄2"x 98') roll,

12

Help Button

START/COPY/SET

HELP

HELP

START/COPY/SET

HELP

Help function!

You can print a quick reference for assistance as
follows.

Select which operation you want to print by

1

pressing repeatedly.

●

Pressing one time:

How to use your unit

HOW TO USE

two times:

How to program names
and telephone numbers

PHONE NUMBER

three times:

How to program your unit

HOW TO SET UP

Press .

2

Preparation

Initial

PRINTING

13

Finding the Controls

D

E

F

A

B

C

W

X

Y

Z

T

U

V

P

Q

R

S

M

N

O

J

K

L

G

H

I

TONE

REDIAL/PAUSE

FFLLAASSH

H

MONITOR

FAX

TEL

RESOLUTION

RECEIVE MODE

Dial keypad

●

To select a resolution (p. 31).

●

Hookswitch (p. 26)

●

To change the receive mode (p. 40).

●

To dial without lifting the handset.

●

To redial the last number dialled (p. 24, 31).

●

To insert a pause during dialling (p. 26).

●

To change from pulse to tone

during dialling (p. 26).

Display panel

●

The arrow indicator on the
display points to your selected
mode (p. 40).

Location!

14

VOVOLLUUMMEE

HHEELLPP

SSEEAARRCCHH

SSTTAARRTT//CCOOPPY/Y/ SSEETT

SSTTOOPP

MMEENNUU

11
44

33

66
22
55

LOWERLOWER

DDIIRRECTECTOORRYY

●

For the One-Touch Dial (p. 27, 28, 32).

●

Command keys (p. 21).

●

To initiate or exit programming.

●

To print a quick reference (p. 13).

●

To adjust volumes (p. 23).

●

To select feature settings during

programming.

●

To search for a stored name

(p. 29).

●

To stop an operation or

cancel programming.

●

To initiate fax transmission,

reception or copying.

●

To store a setting during

programming.

●

For the Speed Dial (p. 28, 32).

●

For the Telephone Directory with Alpha-Search (p. 29).

●

To select stations 4–6 for the

One-Touch Dial (p. 27, 28, 32).

●

To keep the telephone number

secret (p. 27).

●

To insert a hyphen (p. 21, 27).

●

To insert one character or one

space (p. 20, 21).

Finding the Controls

Preparation

Initial

15

Finding the Controls

Cover open button

Document exit

Document guide(s)

Document entrance

Document stacker

●

To match the width of

the document.

●

To open the cover.

Overview!

16

Setup

Cover open
button

10 cm

Document stacker

correct

incorrect

Recording paper!

Open the cover by pressing the cover open

1

button and install the recording paper roll.

●

If the paper is secured with glue or tape,
cut approximately 15 cm (6 inches) from
the beginning.

Pull the leading edge of the paper

2

approximately 10 cm (4 inches) out of the
unit.

●

Make sure that there is no slack in the
paper roll.

Close the cover securely by pushing down

3

on both ends.

Preparation

Initial

Tear off the excess paper by pulling it

4

towards you.

Note:

●

Only use the included roll of paper or specified recording paper, or else the print quality may be
affected and/or excessive thermal head wear may occur.

●

For accessory order information, see page 12.

●

When the power cord is connected, everytime you close the cover a message will be printed. If the
recording paper is set to the wrong side, the message will not be printed. Install the paper correctly.

Document stacker!

Install the document stacker.

17

Power cord

To the single
telephone line

Connect to “LINE”.

To the power outlet
(220–240 V)

Telephone
line cord

Handset cord

Setup

MENU

START/COPY/SET

START/COPY/SET

1 3

MENU

MENU

START/COPY/SET

/

Connections!

Connect the handset cord.

1

Connect the telephone line cord.

2

Connect the power cord.

3

Note:

●

When you operate this product, the power outlet should be near the product and easily
accessible.

Dialling mode!
(touch tone or pulse)

This feature is set to “TONE” as a pre-selected setting. If you cannot dial, change the dialling
mode setting to “PULSE” by following the instructions below.

Press .

1

Press , then .

2

Press .

3

Press or to select “PULSE”.

Display:

SYSTEM SET UP

DIALING MODE

MODE=TONE ▼▲

4

Press .

5

Press .

6

18

SETUP ITEM [ ]

Note:

●

To return to TONE, select “TONE” in
step 4.

Setup

Fax Correspondence

Your logo

Your facsimile telephone number

Date and time

FROM : Panasonic Fax

Example:

FAX NO. : 1234567 Feb. 26 1999 04:02PM P1

1 50 3

START/COPY/SET

00 1 98 9

START/COPY/SET

0 1

MENU

MENU

START/COPY/SET

/

MENU
START/COPY/SET

STOP

STOP

Date and time, your logo and facsimile
telephone number!

You should program the date and time, your logo and facsimile telephone number. This

information will be printed on each page transmitted from your unit.

Setting the date and time

Press .

1

Press , then .

2

Display:

SYSTEM SET UP

SET DATE & TIME

Press .

7

SETUP ITEM [ ]

Press .

8

Preparation

Initial

Press .

3

Enter the correct month/day/year by selecting

4

2 digits for each, using the dial keypad.
Example: Aug. 10, 1999

Press .

Press .

5

Enter the correct hour/minute by selecting

6

2 digits for each, using the dial keypad.
Press to select “AM” or “PM”.

Example: 3:15PM

1. Press .

2. Press until “PM” is displayed.

M:01/D:01/Y:99

M:08/D:10/Y:99

TIME: 12:00AM

TIME: 03:15AM

TIME: 0

Cursor

Note:

●

The accuracy of the clock is
approximately ±60 seconds a month.

■

To correct a mistake

●

Press or to move the cursor to the
incorrect number, then make the correction.

3:15PM

●

If you press while programming, the
display will return to the previous one.

19

Setup

MENU

START/COPY/SET

5

5

4

2

START/COPY/SET

0 2

MENU

/

START/COPY/SET

(Delete)

STOP

MENU

1

2

STOP

2

Setting your logo

The logo can be your company, division or name.

Press .

1

Press , then .

2

Press .

3

Enter your logo, up to 30 characters, using

4

the dial keypad. See next page for details.

Example: Bill

1. Press twice.

Display:

SYSTEM SET UP

YOUR LOGO

LOGO=

LOGO=B

2. Press six times.

LOGO=Bi

3. Press six times.

LOGO=Bil

4. Press to move the cursor to the next
space and press six times.

LOGO=Bill

Press .

5

Press .

SETUP ITEM [ ]

6

■

To correct a mistake

●

Press or to move the cursor to the
incorrect character, then make the correction.

■

To delete a character

●

Move the cursor to the character you want to
delete and press .

Cursor

■

To insert a character

1. Press or to move the cursor to the

position to the right of where you want to insert
the character.

2. Press (One-Touch Dial key 2) to insert a
space and enter the character.

20

1

1
2
3
4
5
6
7
8
9
0

STOP

2

■

To select characters with the dial keypad

Pressing the dial keys will select a character as shown below.

Keys Characters

1 [ ] { } + – / = , . _ ` : ; ? |
A B C a b c 2
D E F d e f 3
G H I g h i 4

J K L j k l 5

M N O m n o 6

P Q R S p q r s 7
T U V t u v 8

W X Y Z w x y z 9

0 ( ) ! " # $ % & ¥ @ ^ ’ →

HYPHEN key (To insert a hyphen.)

Setup

Preparation

Initial

INSERT key (To insert one character or one space.)
Delete key (To delete a character.)

key (To move the cursor to the left.)
key (To move the cursor to the right.)

To enter another character using the same number key, move the cursor to the next space.

21