Panasonic BB-HCM331 User Manual

Installation/Troubleshooting

Network Camera

Model No.

BB-HCM331

Outdoor Ready

Please read this manual before using and save this manual for future reference.

Installation/Troubleshooting

Introduction

How to Use This Documentation

The camera includes the following 3 manual types.

• Getting Started (both printed and included on the Setup CD-ROM) Getting Started explains how to connect, set up and mount the camera.

• Installation/Troubleshooting (this manual) Installation/Troubleshooting provides explanations for accessories included

with the camera, the initial configuration, and troubleshooting tips. The Installation/Troubleshooting helps you to easily configure the camera.

• Operating Instructions (included on the Setup CD-ROM) Operating Instructions explains about operations, settings, features and the

cleaning method when using the camera.

Abbreviations

• UPnP is the abbreviation for Universal Plug and Play.

• "Network Camera" is called "Camera" in this Installation/Troubleshooting.

Trademarks

• Adobe, Acrobat, and Reader are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries.

• Microsoft, Windows, and ActiveX are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.

• Pentium is a trademark or registered trademark of Intel Corporation or its subsidiaries in the United States and other countries.

• SD mark is a trademark of the SD Card Association.

• Screen shots reprinted with permission from Microsoft Corporation.

• All other trademarks identified herein are the property of their respective owners.

Installation/Troubleshooting

System Requirements for your PC

Your PC (Personal Computer) and network must meet the following technical specifications for the camera to work properly.

For IPv4 Connection

Item Description

Operating

System

Microsoft® Windows® XP, Microsoft® Windows® 2000 Microsoft

Windows® Me, Microsoft® Windows® 98SE

CPU • For viewing single camera

Pentium

III (800 MHz or greater is recommended.)

• For viewing multiple cameras Pentium 4 (1.8 GHz or greater is recommended.)

Protocol TCP/IP protocol (HTTP, TCP, UDP, IP, DNS, ARP, ICMP)

Interface 10/100 Mbps network card installed

Web Browser Internet Explorer 6.0 or later (Not included on the Setup CD-

ROM)

Audio Audio input/output feature (Microphone or speaker)

Installation/Troubleshooting

For IPv6 Connection

Item Description

Operating

Microsoft

Windows® XP Service Pack 1 or later

System

CPU • For viewing single camera

Pentium III (800 MHz or greater is recommended.)

• For viewing multiple cameras

Pentium 4 (1.8 GHz or greater is recommended.)

Protocol TCP/IP protocol (HTTP, TCP, UDP, IP, DNS, ICMPv6, NDP)

Interface 10/100 Mbps network card installed

Web Browser Internet Explorer 6.0 or later (Not included on the Setup CD-

ROM)

Audio Audio input/output feature (Microphone or speaker)

Note

See Panasonic Network Camera support website at http://panasonic.co.jp/pcc/products/en/netwkcam/ for details about network environment.

What is IPv6?

• IPv6 is short for "Internet Protocol Version 6".

• IPv6 was created to address the additional IP addresses that will be needed as the Internet continues to expand.

• IPv6 is expected to gradually replace IPv4, with the 2 coexisting for a number of years during a transition period.

• Though most ISPs (Internet Service Providers) do not yet support IPv6, many local networks already use it. When your ISP supports IPv6, your Panasonic Network Camera will be ready!

• For more information you wish to visit http://www.ipv6.org/.

Installation/Troubleshooting

1 Before Using..................................................................7

1.1 IMPORTANT SAFETY INSTRUCTIONS........................................ 7

1.1.1 Security Cautions ...................................................................................... 8

1.1.2 User Name and Password Protection........................................................ 9

1.1.3 Audio and Video Recording Notice............................................................ 9

1.2 Included Accessories................................................................... 10

1.3 Camera Feature Locations........................................................... 11

1.3.1 Front View................................................................................................ 11

1.3.2 Side View................................................................................................. 12

1.3.3 Bottom View ............................................................................................ 12

1.3.4 Rear View................................................................................................ 13

1.4 Connecting the Camera to Your Router ....................................... 14

1.5 Setting up the Camera to View on the LAN ................................. 16

1.6 Setting up Internet Access to the Camera ................................... 20

1.7 Viewnetcam.com Service (IPv4/IPv6)..........................................24

1.8

1.9 Connecting the Camera to a Router Not Supporting UPnP™

1.10 Setting up the Camera Using the MAC Address on the Setup

1.11 Confirming the Camera Image..................................................... 31

1.12 Using the SD Memory Card......................................................... 35

1.13 Installing the Camera ................................................................... 36

1.13.1 Wiring the Camera................................................................................... 37

1.13.2 Mounting the Camera.............................................................................. 40

Connecting the Camera to a Router Supporting UPnP™ (IPv4 Only) . 26

(IPv4 Only) ................................................................................... 27

Program ....................................................................................... 28

2 Troubleshooting ..........................................................44

2.1 Indicator Error Codes ................................................................... 44

2.2 Camera Setup Difficulties............................................................. 45

2.3 Camera Image/Page Display ....................................................... 48

2.4 Operation Bar............................................................................... 53

2.5 Audio Problems............................................................................ 54

2.6 Image Buffer/Image Transfer........................................................ 58

Installation/Troubleshooting

2.7 SD Memory Recording ................................................................ 59

2.8 IPv6.............................................................................................. 59

2.9 IPsec ............................................................................................ 60

2.10 Miscellaneous .............................................................................. 62

Installation/Troubleshooting

1 Before Using

1.1 IMPORTANT SAFETY INSTRUCTIONS

When using this unit, basic safety precautions should always be followed to reduce the risk of fire, electric shock, or personal injury.

1. Read and understand all instructions.

2. Keep these instructions.

3. Heed all warnings.

4. Follow all instructions.

5. After taking away the sand or the dust on the lens cover, wipe the lens cover

with a dry cloth.

6. Do not block any ventilation openings. Install in accordance with the

manufacturer's instructions.

7. Do not install near any heat sources such as radiators, heat registers, stoves,

or other devices (including amplifiers) that produce heat.

8. Protect the AC adaptor cord and AC cord from being walked on or pinched

particularly at plugs, convenience receptacles, and the point where they exit from the unit.

9. The AC cord is used as the main disconnect device, ensure that the socket-

outlet is located/installed near the equipment and is easily accessible.

10. Only use attachments/accessories such as stand specified by the

manufacturer.

11.

Do not touch the unit or the AC adaptor cord and AC cord during lightning storms.

12. Unplug the unit when unused for long periods of time.

13. Refer all servicing to qualified service personnel. Servicing is required when

the unit has been damaged in any way, such as the AC adaptor, AC cord or plug is damaged, the unit does not operate normally, or has been dropped.

14. Prolonged exposure to direct sunlight or halogen light may damage CCD

sensor.

15. The attached AC adaptor and AC cord is intended for indoor use only. Both AC

adaptor and AC cord must be waterproofed for outside use.

16. Keep the SD memory card (customer-provided) out of reach of children to

prevent swallowing.

17. Unplug this unit from power outlets if it emits smoke, an abnormal smell or

makes unusual noise. These conditions can cause fire or electric shock. Confirm that smoke has stopped and contact an authorized service center.

SAVE THESE INSTRUCTIONS

Installation/Troubleshooting

1.1.1 Security Cautions

When using this product, take appropriate measures to avoid the following security breaches.

• Leaks of private information via this product

• Illegal use of this product by a third party

• Interference or suspension of the use of this product by a third party

Take the following measures to avoid security breaches:

• To prevent illegal access, keep the update firmware (If you do not have the latest version of firmware, this can lead to blocked access or information leaks).

• You are responsible for the security settings, such as user name and password, to access this product. This information should not be made available to any third parties outside the user group.

• Mount the camera where the camera will not be stolen.

• You are responsible for this product's user information, such as videos, still images and internet contents etc. This information should not be made available to any third parties outside the user group.

• When sending this product to be repaired with a company not related to Panasonic, make back-up copies of files, if necessary, and reset this product to factory default.

• When transferring this product to another party, make back-up copies of files, if necessary, and reset this product to factory default.

• Recorded files stored on the SD memory card can lead to private information leaks. When sending this product to be repaired or transferring it to another party, ensure that the SD memory card is removed.

• When disposing of this product, reset this product to factory default, or erase information by means of electrical deletion or physical dismantlement.

Installation/Troubleshooting

1.1.2 User Name and Password Protection

The use of a unique User Name and secret Password is an important tool that will help limit unauthorized individuals from accessing the camera. If you choose to disable this tool, and choose not to limit access by use of a User Name and Password, this may result in access to the camera by unauthorized individuals. (See page 88 of the Operating Instructions in the Setup CD-ROM)

1.1.3 Audio and Video Recording Notice

PLEASE NOTE that under certain circumstances, audio/video recording may be PROHIBITED by law. This device should be used only in compliance with all applicable federal, state and local statutes.

Panasonic Communications Co., Ltd.

Installation/Troubleshooting

1.2 Included Accessories

The following items are provided with the camera.

Main Unit—1 pc.

Connector Cover

—1 pc. Order No.: PSYCHCM331N

Screws—4 pcs. Order No.: XTN26+10GVW

Self Bonding tape

—1 pc. Order No.: PSHG1235Z

AC Adaptor—1 pc. Order No.: PQLV202V

Sunshade—1 pc. Order No.:

Screws for Flexible Stand—3 pcs.

Order No.: PQHE5004Y

Setup CD-ROM—1 pc. Order No.: PSQX3755ZCD

PSKV1051Z1

AC Cord—1 pc. Order No.:

Flexible Stand—1 pc. Order No.: PSKL1020W

Putties—1 set (4 pcs.) Order No.: PSHG1259Z

Installation/ Troubleshooting (This manual)—1 pc.

Getting Started—1 pc.

PFJA02A006Z

1.3 Camera Feature Locations

1.3.1 Front View

Lens Cover Lens (0.5 m—Unlimited)

Indicator

The indicator color shows camera status.

Microphone

The microphone picks up audio around the camera. (See page 38 of the Operating Instructions on the Setup CD-ROM)

Indicator Display

Powe r on

Automatic Setup

Using DHCP

DEFAULT RESET button

Not on the LAN

On the LAN

Normal Operation*

Finished setting

Getting IP address*

Got IP address

Updating Firmware

Pressing FACTORY

Failure Orange blinking (About a 2-second interval)

UPnP

Internal Failure Red blinking*

Setting

Orange blinking Green

Orange blinking

Green blinking

Orange blinking

Orange blinking Turning off

(The camera restarts after that.)

Installation/Troubleshooting

Green blinking

Green

*1 The indicator turns orange if the camera is not connected to the LAN.

The indicator blinks orange if the camera is not connected to the LAN.

See page 45.

Installation/Troubleshooting

1.3.2 Side View

1.3.3 Bottom View

RESTART Button

Restarts the camera. (See page 160 of the Operating

Instructions on the Setup CD-ROM)

SD Memory Card Slot

(See page 35)

FACTORY DEFAULT RESET Button

Resets settings to default (see page 161 of the Operating Instructions on the Setup CD-ROM).

Cover

Stand/Tripod Mounting Hole (See page 40 and page 42)

1.3.4 Rear View

Installation/Troubleshooting

Stand

Mounting Hole

(See page 41)

DC IN jack

(See page 15)

External I/O

(See page 158

of the

Operating

Instructions on

the Setup CD-

ROM)

MAC Address (see page

17) and Serial number (S/ N) is indicated on the label.

Ethernet (LAN) port

(See page 14)

Hook for Audio Cables

(See page 38)

Hook for Power Cord

(See page 38)

Audio Output Terminal

(See page 39 of the Operating Instructions on the Setup CD-ROM)

External Microphone Input Terminal

(See page 39 of the Operating Instructions on the Setup CD-ROM)

Note

When installing the external microphone and external speaker outdoors, they must be for outdoor use.

Installation/Troubleshooting

1.4 Connecting the Camera to Your Router

Connect the camera to your router with an Ethernet cable to set up the camera.

1. Connect the Ethernet cable (customer-provided) to the camera.

Ethernet port

Ethernet cable

To your router

Note

These instructions assume your PC is already connected to the Internet and your network includes a router.

2. Connect the Ethernet cable to your router.

To a LAN port of your router

To your modem

To your PC

To the outlet

Ethernet cable (Straight Cat5 cable) (Customer-provided)

Installation/Troubleshooting

3. Connect the AC adaptor cord to the DC In jack, and plug the AC cord into the

outlet.

• The AC cord is used as the main disconnect device, ensure that the socket-outlet is located/installed near the equipment and is easily accessible.

• Use only specified Panasonic AC adaptor PQLV202 (Order No. PQLV202V).

• If the indicator does not light green, see page 44 and page 45.

• A noise can be heard during pan/tilt operation. This is normal.

AC adaptor cord

To Router

AC adaptor

AC cord

4. Hook the AC adaptor cord to the Hook for Power Cord.

Installation/Troubleshooting

1.5 Setting up the Camera to View on the LAN

Setup CD-ROM allows you to easily set up the camera.

Notes

• To avoid any possible problems, temporarily disable any firewall or

antivirus software.

• This procedure explains installation of the camera on the same network

that your PC is part of.

• Before proceeding, close your web browser.

• See page 176 of the Operating Instructions on the Setup CD-ROM for

details.

1. Insert the Setup CD-ROM into the CD-ROM drive of the PC.

• The window is automatically displayed.

(If the Network Camera Setup window is not displayed automatically, double-click "Setup.exe" file on the Setup CD-ROM.)

2. Click [Camera Setup].

Displays version information about this program.

Sets up the camera. Displays the camera manuals. If your PC does not have Adobe®

Acrobat the Adobe Reader website.

Installs Network Camera Recorder trial version.

Closes the Setup Program.

Reader®, install it from

• When the following dialog box is displayed, click [Unblock].

Installation/Troubleshooting

3. Select the camera to set up and click [Execute].

• This program searches for the cameras that are connected to the router and displays the MAC Addresses, IP addresses and Port Numbers.

MAC Address

IP Address

• The MAC Address on the rear side (see page 13) of the camera shows which camera you select on the Camera List window.

Notes

• If the indicator does not light green, check the connection. (See page 11)

• If more than 20 minutes have passed since the camera was turned on, the camera cannot be set up from the Setup Program. In this situation, disconnect the AC cord from the outlet, and reconnect it again.

• The Setup Program may not list any cameras due to your firewall or antivirus software settings on your PC. If you cannot disable your firewall or antivirus software, you can set up the camera entering the camera MAC address on the following window. The camera's MAC address can be found on the label affixed to the back of each camera. See page 28 for details.

Por t No.

Camera Status

Camera List window

Displays IPv4 or IPv6 information.

Installation/Troubleshooting

4. Click [Automatic Setup (Local Access Only)].

• For the first time installation or after pressing the FACTORY DEFAULT

RESET button, only [Automatic Setup (Local Access Only)] can be selected. To set up the camera with Static or DHCP settings, after performing the [Automatic Setup (Local Access Only)], run the Setup Program again and select [Manual Setup].

5. Enter the user name and password you wish to use, and click [Save].

6. Enter the name and password that were entered above, and click [OK].

Installation/Troubleshooting

7. When the Single Camera page is displayed, the setup is completed.

• When Security Warning window is displayed, click [Yes]. (See page 33)

• See page 34 for Security Warning window when using Microsoft Windows XP Service Pack 2.

Note

To ensure that the most current image is displayed, Internet Explorer should be configured as follows. This will not have any negative result on normal use.

1. While viewing any website, Click [Tools] [Internet Options].

2. In the section "Temporary Internet Files", click [Settings] and check [Every visit to the page].

To enable Internet access to the camera

Click [Next] to set up the Internet access to the camera and go to step 3 on the page 21.

• If you do not allow the Internet access, click [Cancel], and go to page 31 to confirm the camera image.

Installation/Troubleshooting

1.6 Setting up Internet Access to the Camera

1. Display the Camera List window (see page 16—page 17).

2. Select the camera to set up and click [Execute].

• This program searches for the cameras that are connected to the router

and displays the MAC Addresses, IP addresses and Port Numbers.

MAC Address

IP Address

• The MAC Address on the rear side (see page 13) of the camera shows

which camera you select on the Camera List window.

Note

If more than 20 minutes have passed since the camera was turned on, the camera cannot be set up from the Setup Program. In this situation, restart the camera.

Por t No.

Camera Status

Camera List window

Displays IPv4 or IPv6 information.

+ 44 hidden pages

Panasonic BB-HCM331 User Manual

Introduction

Table of Contents

1 Before Using

1.1 IMPORTANT SAFETY INSTRUCTIONS

1.1.1 Security Cautions

1.1.2 User Name and Password Protection

1.1.3 Audio and Video Recording Notice

1.2 Included Accessories

1.3 Camera Feature Locations

1.3.1 Front View

1.3.2 Side View

1.3.3 Bottom View

1.3.4 Rear View

1.4 Connecting the Camera to Your Router

1.5 Setting up the Camera to View on the LAN

1.6 Setting up Internet Access to the Camera