Palm, Inc. assumes no responsibility for any damage or loss resulting from the use of this handbook.
Palm, Inc. assumes no responsibility for any loss or claims by third parties which may arise through the use
of this software. Palm, Inc. assumes no responsibility for any damage or loss caused by deletion of data as
a result of malfunction, dead battery, or repairs. Be sure to make backup copies of all important data on
other media to protect against data loss.
IMPORTANT Please read the End User Software License Agreement with this product before using the
accompanying software program(s). Using any part of the software indicates that you accept the terms of the
End User Software License Agreement.
WAP (Wireless Application Protocol) browsing is a fast and simple way to browse
the Internet via specially formatted WAP sites and receive WAP Push messages.
These WAP sites give you access to a wide variety of practical Internet information.
The Palm™ WAP Browser supports WAP Push allowing you to receive push
messages. You can sign up with a provider to receive messages automatically to
inform you of important events, such as changes in stock prices. The Push message
can also be Palm WAP Browser notifications of new e-mails.
To use the Palm WAP Browser on the Internet, you must have an Internet
connection. This guide describes the functionality of the Palm WAP Browser.
Setting up the Internet connection is not described. For information on connecting
to the Internet, see the handbook for your handheld.
Opening the WAP browser
CHAPTER 1
Using the Palm™ WAP Browser
Opening the WAP browser is the same as opening other applications on your
handheld.
To open the WAP browser:
Tap the Applications icon .
1.
Tap the WAP icon .
2.
A Welcome screen appears indicating you have successfully opened the WAP
browser. The appearance of the Welcome screen differs depending on the Internet
service provider (ISP) you are using.
Tap to access
menu items
Tap icons to access
functions
Indicates status of Push
Inbox. Tap to go to Push
Inbox.
1
Chapter 1 Using the Palm™ WAP Browser
Opening a WAP site
The WAP browser allows you to open WAP sites on the Internet. The WAP sites are
formatted using WML (WAP Markup Language). These WAP site addresses
(URLs) usually begin with wap, for example wap.palm.com. Some WML sites also
use www.
NOTE
browser. These web sites are formatted using HTML (Hypertext Markup Language)
and the URLs usually begin with www, for example, www.palm.com.
The WAP browser does not open the same web sites as a standard web
To open a WAP site, perform one of the following:
■ Enter a URL
■ Select a URL from the History List
■ Select a bookmark (see “Using bookmarks” later in this chapter.)
To open a WAP site by entering a URL:
1. Open the Open URL dialog box by doing one of the following:
– Tap the Globe icon .
– Tap the Menu icon , and then tap Open URL.
2. Enter the URL.
®
Enter characters using Graffiti
an item to insert common URL elements.
writing, the onscreen keyboard, or by tapping
Tap item to insert common URL elements
3. Tap Open.
2
To open a WAP site from the History List:
Tap the Globe icon .
1.
Tap the pick list arrow.
2.
The most recently visited WAP site URLs are listed.
Tap pick list
arrow
Select a URL from the pick list and tap Open.
3.
Browsing a WAP site
Browsing a WAP site using the WAP browser is similar to using a standard Internet
browser. The browsing area displays the WAP site with text and underlined
hyperlinks that can be accessed by tapping the link. The title bar displays
information such as the name of the WAP site and navigation icons.
Browsing a WAP site
When a WAP page is being downloaded, the title bar displays the following:
Status
■
– Connecting: Indicates the handheld is connecting to the WAP gateway.
– Sending: Indicates the WAP browser is sending a request to a WAP site to
download a page.
– Receiving: Indicates the WAP browser is receiving content from the WAP
gateway.
Stop icon: Tapping the Stop icon halts the download and only areas of the page
■
that were downloaded are displayed.
Signal strength indicator: Shows the signal strength of the connection. If the
■
signal strength indicator only shows one or two bars, the download could take
longer or fail. Move to an area where you have a strong signal.
Status
Tap Stop icon to halt download
Signal strength indicator
When the WAP site is fully downloaded on the handheld, the title bar changes to
display the name of the WAP site and the following navigation icons:
Back: Returns to the previous page.
■
Reload: Downloads current page from the source. If you are using cache
■
memory, the current page that is saved in cache memory is
not
used.
3
Chapter 1 Using the Palm™ WAP Browser
Open URL, Bookmarks, and Welcome screen: Provide the same function as on
■
the Welcome screen (see “Opening the WAP browser”).
Title indicates name
of WAP site.
Browsing secure WAP sites
When you access certain secure WAP sites, such as a bank, you are temporarily
transferred to a secure gateway. Whenever you are transferred to a secure gateway,
you are informed of the change and asked for permission.
Navigation icons:
Back
Reload
Open URL
Bookmarks
Welcome screen
Tap OK to change to another gateway
Tap Cancel to deny permission to change to
another gateway
Once you are finished with the secure site, the WAP browser will automatically
change back to the default WAP gateway.
If the WAP browser is connected to a gateway using the optional security layer
WTLS, a small padlock displays in the title area. Tapping the Padlock icon opens
the Secure Connection Info dialog box describing the WAP gateway address and
WAP stack configuration.
Tap Padlock icon
4
If you have a secure connection using a WAP gateway server certificate, tapping
the View certificate button displays certificate information.
Using bookmarks
Bookmarks allow you to manage a list of your favorite WAP sites. You can easily
access your bookmarks by tapping the Bookmark icon in the title bar.
Using bookmarks
Tap View certificate
Opening a WAP site using a bookmark
By tapping a bookmark on the Bookmarks list, you can quickly open the WAP site.
To open a WAP site from the Bookmarks dialog box:
Tap the Bookmark icon .
1.
Tap a bookmark to begin downloading the WAP page.
2.
Adding a bookmark
You can add a WAP site to the bookmarks list in two ways:
Tap a bookmark
Adding current WAP page using the Go menu
■
Entering the information in the Edit Bookmarks dialog box
■
5
Chapter 1 Using the Palm™ WAP Browser
To bookmark the current WAP page:
Open the WAP site.
1.
Tap the Menu icon .
2.
Tap Add to Bookmarks.
3.
To enter a bookmark from the Edit Bookmarks dialog box:
Tap the Bookmark icon .
1.
Tap Edit Bookmarks.
2.
Tap to add the current WAP
page to Bookmarks
Tap Edit Bookmarks
Tap New.
3.
Ta p New
Enter the bookmark name and URL, and then tap Done.
4.
Enter Bookmark
name and URL
Tap Done
6
Editing a bookmark
You can edit an existing bookmark using the Edit Bookmarks dialog box.
To edit a bookmark:
Tap the Bookmark icon .
1.
Tap Edit Bookmarks.
2.
Select a bookmark, and then tap Edit.
3.
Using bookmarks
Tap Edit Bookmarks
Tap Edit
Edit the bookmark name and URL, and then tap Done.
4.
Edit the bookmark
name and URL
Tap Done
7
Chapter 1 Using the Palm™ WAP Browser
Deleting a bookmark
You can delete sites from your bookmarks list using the Edit Bookmarks dialog
box.
To delete a bookmark:
Tap the Bookmark icon .
1.
Tap Edit Bookmarks.
2.
Tap the bookmark you want to delete.
3.
Tap bookmark
Tap Dele t e .
4.
In the Confirmation dialog box, tap OK.
5.
Using your push inbox
The Push Inbox lists all WAP Push messages received or stored by the handheld.
Push messages are sent from services that you sign up for, for example,
notifications of new e-mails, changes in stock prices, and so on. The service must
support WAP Push.
You can open the Push Inbox in the following two ways:
Tap Push Inbox from the Go menu.
■
Ta p D el et e
Tap to go to Push Inbox
8
Tap the new message line on the Welcome screen.
■
Tap to go to Push Inbox
Unread messages are displayed in bold font.
Time of arrival
Extract from the messages
Priority of the message
Using your push inbox
Tap Done to close the Push Inbox
Tap Clear All to delete all messages
The Push Inbox list has the following three columns:
Priority of the message
■
–1 - High
– 2 - Medium
– 3 - Low
Extract from the message
■
Time of arrival: The time of arrival is set differently depending on when the
■
message was received. If it was received today, the time of arrival is shown. If
received yesterday, the text Yesterday is displayed. If received earlier than
yesterday, the date of arrival is displayed.
Tapping a message opens the Push Message dialog box showing all available
information about the message. This dialog box displays the following:
From: Where the message came from
■
Received: Date and time the message was received
■
9
Chapter 1 Using the Palm™ WAP Browser
URL: The URL associated with the message
■
Message: The content of the message
■
Disconnecting from the Internet
Your handheld automatically connects to the Internet when you are downloading
content or sending information. When you exit the WAP browser, the Internet
connection is automatically disconnected. If you don’t want to exit the WAP
browser, you can disconnect manually from the Internet using the Go menu.
Tap address to open WAP site
Tap Done to close and save message
Tap Delete to delete message
To manually disconnect from the Internet:
Tap the Menu icon .
1.
Tap Disco n n e c t .
2.
Tap Disconnect
10
The WAP browser has many advanced features that allow you to modify
performance and set security features. These options affect the performance of
your browser and should be set by knowledgeable users. You may want to consult
with technical support from your ISP before changing some of these options.
Changing gateways
When you connect to the Internet, you normally connect through the default WAP
gateway. Gateways are servers used to access WAP sites.
CHAPTER 2
Using Advanced Features
NOTE
can disable your WAP browser's ability to access sites, so please exercise caution if
you alter this setting.
You can check or change the gateway settings from the Gateway dialog box. To
access the Gateway dialog box, tap Gateway Settings on the Options menu.
Tap Gateway
Settings
Generally, the gateway is automatically set by your ISP. Changing this setting
11
Chapter 2 Using Advanced Features
Setting advanced options
The Advanced dialog box allows you to enable or disable the cache functions,
select an access point name, and select a mode.
Using cache memory
The Cache pick list on the Advanced dialog box allows you to enable or disable the
cache memory. The default setting is cache memory enabled. Cache memory stores
and displays a previously loaded WAP page rather than reloading the page each
time. This enables you to save time in viewing pages, but you might view an older
saved page rather than an updated one.
Ta p
Advanced
Tap OK to implement change
Tap the Cache arrow and select Enabled or
Disabled
Tap OK to accept change
Tap arr o w t o
make a
selection
12
When viewing a page, you can update the current page by tapping the Reload icon.
A new page is downloaded from the WAP site.
Tap the Reload icon to
download a new current page
You can also clear cache memory so that all stored pages are deleted by tapping the
Clear Cache button on the Advanced dialog box.
Tap Clear Cache to clear all pages
stored in cache memory
Selecting an Access Point Name
The APN pick list on the Advanced dialog box allows you to select an Access Point
Name (APN) from a preset number of alternatives. The selections available in the
APN list are dependent on your ISP. The APN may be preset or configured
automatically by your ISP.
Setting advanced options
Selecting Mode
NOTE
for more information.
NOTE
not be changed unless you receive specific instructions from your ISP.
Changing the APN can disrupt your access to the Internet. Contact your ISP
Tap APN arrow to set APN
Changing the mode can disrupt your access to the Internet. The mode should
The Mode pick list on the Advanced dialog box allows you to set the WAP stack
configuration. There are two standard modes and two secure modes:
Transport Layer Security - Wireless Session Protocol)
Each mode has a port number associated with it:
Connectionless - 9200
■
Connection Oriented - 9201
■
WTLS Connectionless - 9202
■
WTLS Conn. Oriented - 9203
■
Once the WAP stack configuration for a WAP gateway is set, this parameter should
not be changed unless you want to use another WAP gateway (see “Using the
security features” earlier in this chapter).
Tap OK to accept change
Using the security features
The WAP browser uses the Public Key Infrastructure (PKI) method to exchange
secure messages between you and another party. PKI is based on the use of a
password key pair and a signature key pair. Each key pair has one public key and
one signed key. The public key can be available to anyone, but you must store the
signed key securely. All security of a PKI solution is based on the integrity of the
signed key.
The public key is exchanged between you and another party using a certificate
created and signed by a trusted Certificate Authority (CA). The process of creating
certificates and using a CA is beyond the scope of this guide. You can use the same
key pair for several certificates.
All certificates are stored in the WAP Identity Module (WIM). The WIM is a storage
area designed to store certificates, your private keys, and secure session data used
to establish a secure connection. Usually the WIM is a smart card. The WAP
browser uses a software WIM that has the same functionality.
Tap Mode arrow and select mode
14
The WAP browser uses the following two protective passwords:
Password: Protects the password key pair. This password also protects the WIM
■
and must be entered every time you access any content in the WIM.
Signature: Protects the signature key pair. This signature is only used when you
■
are asked to verify that you accept something asked for by another, such as a
bank transfer.
The WAP browser allows you to create multiple password and signature key pairs.
Each type of key pair is protected by a password or signature that you create. You
have only one password and one signature even if you have multiple key pairs.
You can change the password and signature at any time.
Creating password and signature key pairs
To protect your transactions, you need to create a password key pair. If you are
signing documents, you will also need to create a signature key pair.
Using the security features
IMPORTANT
appears to be completely frozen and you are not able to use your handheld.
Key generation can take up to an hour. During this time, your handheld
You can create a password and signature key pair by opening the Generate Keys
dialog box from the Options menu. You select which kind of key pair you want to
generate: password or signature.
If this is the first time that you have generated the selected type of key pair, you
must enter a password or signature to protect access to and usage of the keys. If
you have already generated this type of key pair, you must enter the corresponding
password or signature to continue the key generation.
To create a password key pair:
Tap the Menu icon , and then tap Options.
1.
Tap Generate K ey s .
2.
Tap Generate Keys
15
Chapter 2 Using Advanced Features
Tap Contin u e .
3.
Tap Continue
Tap Password key pair.
4.
Tap Password key pair
Enter your password twice and tap OK.
5.
If you have already created a password key pair, enter the password you have
already created. The characters used to set the password or signature can be any
character, for example small and capital letters, numbers, or symbols.
Enter
password
twice
Ta p OK
A Generating Key Pair dialog box appears informing you that it may take an
hour to generate the key pair. When the key pair has been generated, a
Confirmation dialog box appears.
16
Tap OK.
6.
Using the security features
NOTE
generate a signature key pair, follow the steps for creating a password key pair, and
select Signature key pair in step 4.
Generating a Password key pair and a signature key pair are similar. To
Changing your password or signature
Maintaining a secure password and signature is critical for the security of your
transactions. You can change your password or signature regularly to maintain
security.
To change your password:
Tap the Menu icon , and then tap Options.
1.
Tap Change Password.
2.
Tap Personal password.
3.
Tap Change Password
Tap Personal password
Enter your current password, and then tap OK.
4.
Enter your current
password
Ta p OK
Enter the new password and then tap OK.
5.
17
Chapter 2 Using Advanced Features
The characters used to set the password or signature can be any character, for
example small and capital letters, numbers, or symbols.
Ta p OK
Verify the new password by entering the password again, and then tap OK.
6.
Tap OK
In the Information dialog box, tap OK.
7.
Enter your new
password
Enter your new
password
NOTE
follow the steps for changing your password, and select Authentification Signature
in step 3.
Changing a password and a signature are similar. To change your signature,
Viewing the public key and the signed key
Once you create a keyed pair, you can view the public key and signed key by
opening the View Public Key dialog box from the Options menu. This information
is useful if you need to send a copy of the public key to your CA. The displayed
keys are Base64 coded.
To view your public key and signed key:
Tap the Menu icon , and then tap Options.
1.
Tap View Public Key.
2.
Tap View Public Key
18
Using the security features
Tap Password key pair.
3.
Tap Password key pair to
view Password public key
If you have several key pairs, a list of certificates displays and you can tap the
4.
appropriate certificate.
Tap certificate
Tap View Signed Key to view the signed public key.
5.
Tap View Signed Key
Tap OK.
6.
NOTE
Viewing a password and a signature key pair are similar. To view your
signature public key, follow the steps for viewing your password public key, and
select Signature key pair in step 3.
19
Chapter 2 Using Advanced Features
Storing Certificates
The WAP browser supports both CA or root certificates and user/server
certificates. Certificates are stored securely in the WIM where you can view or
delete them.
You can download a certificate from a WAP page by clicking on the link to the
certificate. Once the CA has approved your request for a certificate, the certificate
is available for download.
To store a certificate:
Tap the certificate download link.
1.
The certificate download link varies depending on the WAP site.
Tap link
Tap Save .
2.
Tap Save
Enter your password and tap OK.
3.
Your password is the same password set when you generated your Password
key pair.
Enter your
password
Ta p O K
20
If you are storing a user certificate, you can enter a friendly name and tap OK.
4.
The name is used for the certificate list when you are viewing your certificates.
Make the name clear so that you can recognize the certificate. The friendly name
is optional.
Ta p OK
Tap OK.
5.
Viewing Certificates
Using the security features
Enter an easily recognizable
name for user certificate
You can view your stored certificates by opening the Certificates dialog box from
the Options menu.
To view your stored certificates:
Tap the Menu icon , and then tap Options.
1.
Tap Certificates.
2.
Tap Certificates
Tap the certificate name.
3.
You can delete the certificate by tapping Delete.
Tap on a
certificate
21
Chapter 2 Using Advanced Features
22
This chapter provides information for getting help with your WAP browser.
If you encounter a problem
If you encounter a problem with your WAP browser, please do the following:
Check the troubleshooting information in this handbook.
■
Check the settings on your handheld.
■
Contact your ISP.
■
If you still need assistance and you contact Palm technical support, please have the
following information ready:
The name and version of your WAP browser
■
CHAPTER 3
Support and Troubleshooting
The error message or problem you are experiencing
■
The steps you took to identify or reproduce the problem
■
The version of the handheld software you are using and the available memory
■
on the device
To find WAP browser version information:
Tap the Applications icon .
1.
Tap WAP browser icon .
2.
Tap the Menu icon .
3.
Tap Options, and then tap About WAP Browser.
4.
To find version of handheld and available memory information:
Tap the Applications icon .
1.
Tap the Menu icon .
2.
Tap App, and then tap Info.
3.
Tap Version to see version numbers, and tap Size to see the amount of free
4.
memory, in kilobytes.
You can access handheld and WAP browser technical support in the following
ways:
23
Chapter 3 Support and Troubleshooting
Palm web site at
■
E-mail, in the U.S.: Use the form on the web site at
■
www.palm.com/support/contact/contactform.html
E-mail, outside the U.S.: Locate the applicable regional e-mail address on the
■
web site at
www.palm.com/support
www.palm.com/support/globalsupport.html
supplied there
English-only real-time chat on the web site at
■
Technical support phone numbers are available at
■
NOTE
products.
Fees or charges may apply when seeking telephone support for some
FAQs
For problems encountered within a specific WAP Internet site, contact the site
administrator.
For general problems with the WAP browser, review the following information:
ProblemSolution
and use the form
www.palm.com/support
www.palm.com/support
I cannot connect to my ISP.You may need to enter additional technical networking
information. Contact your ISP to obtain their primary and
secondary DNS address and their IP address. See your
handheld’s handbook for instructions on how to enter this
information.
I can connect to my ISP, but I can’t
access a WAP site.
Try alternate WAP sites. A WAP site could be temporarily
unavailable due to site problems.
If you can’t access the alternate sites, then contact your ISP
and verify the following WAP browser settings: APN,
Mode, and Gateway Server. Also check Gateway ID and
Gateway password, if applicable.
Can I access all WAP sites?The WAP browser can access all WAP web sites compliant
to WAP version 1.1 or WAP version 1.2.1 (WAP June 2000
Conformance Release).
24
FAQs
Which WAP protocol stack
configurations are supported?
The supported WAP protocol stack configurations are the
following: