Palm Tungsten E User Guide

START HERE

Use this guide to

• Charge and set up your Palm™

Tungsten™ E handheld.

• Learn to use your handheld.

™

• Install Palm

Desktop software.

Contents

Palm Tungsten E handheld

Important! Already use a

™

Palm

Before going on to step 1, synchronize
your current handheld with your
computer so that the information is
up-to-date.

USB HotSync® cable

Software Installation CD

handheld?

Power adapter

Connect and charge

1

a. Plug the power adapter into your Tungsten E handheld and into an outlet.

b. Charge for three hours.

Set up

2

a. Unplug the power adapter.

b. Press the power button.*

c. Remove the stylus.

d. Follow the instructions onscreen.

* Problems? See “Troubleshooting” on the
other side of this document.

Stylus

Power button

Expansion
card slot

Input area

Home

(Tap to go to
Home screen.)

Menu

Calendar

(Press to turn on
handheld and
open Calendar.)

Contacts

(Press to turn on
handheld and
open Contacts.)

IR (infrared)
port

Headphone
jack

Power
button

Power
connector

Stylus

Star

(Tap to initiate the
HotSync process.)

Find

Note Pad

(Press to turn on
handheld and
open Note Pad.)

Tasks

(Press to turn on
handheld and
open Tasks.)

5-Way Navigator

USB connector

(for HotSync cable)

INSTALL SOFTWARE AND CONNECT HANDHELD

Install Palm™ Desktop software

3

Windows:

Follow the installation instructions
that appear on your computer screen.*

* Problems? If installation or the HotSync
process did not work, see “Troubleshooting”
on the other side of this document.

on your computer

Mac:

Double-click the Palm Desktop
Installer icon.*

Tip for upgraders: To switch from Palm Desktop to
Microsoft Outlook synchronization, select “Install
Microsoft Outlook Conduits” at the end of the installation
process. For more information on the upgrade process,
go to www.palm.com/support/tungstenE.

4

a. Connect the HotSync cable to your handheld.

b. Connect the cable to a USB port on your computer.

Connect to your computer

USB

ENTER AND SYNCHRONIZE YOUR INFORMATION

Protect your data: Synchronize daily

5

a. Connect the HotSync cable to your handheld and

computer (see step 4).

b. Press the power button to turn on the handheld.

c. Tap the Star icon to start the HotSync process.*

d. When the HotSync process is complete, check

your handheld and computer to see the
information in both places.

Power button

6

Use Palm Desktop software on your computer to enter appointments and
addresses, and manage photos and Note Pad drawings. Use Quick Install
(Windows only) to install applications on your handheld. Then transfer
information and applications using the HotSync process.

Star icon

To open Palm Desktop software or Quick Install, double-click the icon on your
computer desktop.

Enter and synchronize your
information

Palm Desktop icon

Quick Install icon

Listen to music, watch videos,

7

Get the most out of your handheld. Software Essentials on the Software
Installation CD has applications that let you listen to MP3 and RealAudio files,
watch videos, and view photos on your handheld.

a. Insert the CD (see step 3).

b. When the Discover Your Handheld screen appears, click Software Essentials

For details on using the applications, go to www.palm.com/support/tungstenE
and click the link for Photos, Music & Videos Guide.

view photos

and follow the instructions.

* Problems? If the HotSync process did not
work, see “Troubleshooting” on the other side
of this document.

HotSync process

TROUBLESHOOTING

Your handheld does not turn on when you press the power
button, or your handheld does not respond when you tap it

1. Press the Calendar, Contacts, Tasks, or Note Pad button
to see if you can turn on your handheld that way.

2. Perform a soft reset: Unscrew the top of the stylus to
reveal the reset tool (or use an unfolded paper clip or
similar object without a sharp tip). Gently press the
reset button inside the hole on the back panel of
your handheld.

3. Make sure the power adapter is plugged securely into a
working electric outlet and is firmly connected to the handheld.
(If no outlet is available, your handheld can also be charged
through the USB cable, but this takes much longer.)

Note: Your handheld does not have an indicator light to indicate that

your handheld is being charged.

4. Charge for another three full hours.

5. If your handheld now turns on, check the charging-battery icon to ensure that
your handheld is being charged:

a. Connect the handheld to an outlet and turn it on.

b. Tap Home .

c. Look for the lightning bolt on the battery icon at the top of the screen.

d. If you do not see the lightning bolt, repeat steps 3 and 4.

Reset
button

Palm™ Desktop Installer does not automatically appear after
you put the CD-ROM into the drive

Windows:

1. Click the Start button.

2. Select Run from the Start menu.

3. Click Browse to locate the drive with the Palm Desktop software CD-ROM.

4. Double-click the autorun.exe file on the Palm Desktop software CD-ROM.

Mac:

1. Double-click the CD-ROM icon on the Mac desktop to open the Palm Desktop
software CD-ROM.

2. Double-click the Palm Desktop Installer icon.

HotSync® process does not begin

Check that the USB cable is connected securely to your handheld and to a working
USB port of your desktop computer.

Windows:

1. Make sure the HotSync icon appears in the
Windows system tray. If not:

a. Click the Start button and select Programs.

b. Select Palm Desktop, and then select HotSync Manager.

2. Check the connection type:

a. Click the HotSync icon.

b. Make sure there is a check mark next to Local USB.

To insert a check mark, click the menu item.

Mac:

1. Make sure the Transport Monitor of the HotSync Manager is enabled:

a. Double-click the HotSync Manager icon in the Palm folder.

b. In the HotSync Controls tab, click Enabled.

2. Make sure the USB connection is working:

a. Disconnect and then reconnect the USB cable.

b. Restart your computer.

HotSync icon

For more information, go to www.palm.com/support. For more information, go to www.palm.com/support.

HotSync process does not begin after tapping the Star icon

Make sure your handheld is on, and then try the following:

1. Tap the Home icon .

2. Locate and tap the HotSync icon .

3. In the HotSync application, make sure of the following:

– Your username (established when you installed Palm Desktop software) is in

the upper-right corner.
– Local is highlighted. If it isn’t highlighted, tap Local.
– The phrase Cradle/Cable appears. If Cradle/Cable does not appear, tap

whatever word is there, and then tap Cradle/Cable in the list that

drops down.

Username

Tap HotSync icon

Symptoms caused by third-party applications

Some third-party applications may not have been upgraded to be compatible
with your new Palm
the following symptoms may occur on your handheld after you perform a
HotSync operation:

• Device freeze

• Device freeze or reset when an application is opened

• Slow performance

• Unusual screen display

• Difficulties using handheld features

• Uneven sound quality

• Fatal reset

For detailed information on issues with third-party-application compatibility, check
with the third-party vendor.

™

handheld. If a third-party application is NOT compatible,

For more information, go to www.palm.com/support.

4. To start the HotSync process, tap the HotSync icon in the middle of the
handheld screen.

For more information, go to www.palm.com/support.

FIND MORE INFORMATION

Read the Handbook

The Handbook opens in Adobe Acrobat Reader on your computer. If you do not
have Acrobat Reader, you can install it from the Palm

Windows:

In Palm Desktop software, click Help in
the menu bar. Then select the menu
item for the Handbook.

Mac:

Look in the Applications:Palm:
Documentation folder, and double-click
TungstenE_Handbook.pdf.

www.palm.com/tungstenE

In one convenient location, find tips on getting the maximum benefit from
your handheld, get your favorite accessories, download more software, and
communicate with other Palm

™

handheld users.

™

Desktop software CD-ROM.

For more information, go to www.palm.com/support.

Palm, Inc.
400 N. McCarthy Blvd.
Milpitas, CA 95035

Copyright

© 2003 Palm, Inc. All rights reserved. HotSync, the Palm logo, and the Palm Powered logo are registered trademarks of Palm, Inc.
Palm and Tungsten are trademarks of Palm, Inc. Other product and brand names may be trademarks or registered trademarks of their
respective owners. Palm, Inc. uses the MPEG Layer-3 audio decoding technology trademarks under express license from Fraunhofer IIS
and Thompson.

Disclaimer and Limitation of Liability

Palm, Inc. assumes no responsibility for any damage or loss resulting from the use of this guide.
Palm, Inc. assumes no responsibility for any loss or claims by third parties which may arise through use of this software. Palm, Inc.

assumes no responsibility for any damage or loss caused by deletion of data as a result of malfunction, dead battery, or repairs.
Be sure to make backup copies of all important data on other media to protect against data loss.

IMPORTANT

Please read the End User Software License Agreement with this product before using the accompanying software program(s).
Using any part of the software indicates that you accept the terms of the End User Software License Agreement.

Music files are for your personal use only. Palm, Inc. does not endorse the illegal usage of copyrighted material.

Software Download Available

™

Palm

Desktop software is supplied on a CD-ROM disc. Check www.palm.com/desktop for updates and new versions of the software.

Agency Compliance Information

Product regulatory and compliance information can be found in the Handbook file located on the product CD-ROM.

READ THIS FIRST

PN: 405-5636A-US