Palm Tungsten E Handbook

Handbook for the Palm

ungsten E Handheld

© 1998–2003 Palm, Inc. All rights reserved. Graffiti, HotSync, the Palm logo, Palm OS and Palm Powered are registered trademarks, and Palm, Tungsten, and VersaMail are trademarks of Palm, Inc. All other brands are trademarks or registered trademarks of their respective owners. MPEG Layer-3 audio decoding technology licensed from Fraunhofer IIS and Thompson.

Disclaimer and Limitation of Liability

Palm, Inc. assumes no responsibility for any damage or loss resulting from the use of this handbook.

Palm assumes no responsibility for any loss or claims by third parties which may arise through the use of this software. Palm, Inc. assumes no responsibility for any damage or loss caused by deletion of data as a result of malfunction, dead battery, or repairs. Be sure to make backup copies of all important data on other media to protect against data loss.

IMPORTANT Please read the End User Software License Agreement with this product before using the accompanying software program(s). Using any part of the software indicates that you accept the terms of the End User Software License Agreement.

PN: 407-5635A-US

Chapter 1: Setting Up Your Palm™ Tungsten™ E Handheld . . . . . . . . . . . . 1

System requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Minimum requirements: Windows computers . . . . . . . . . . . . . . . . . . . . . . . . 1

Minimum requirements: Mac computers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Upgrade information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Step 1: Charge your handheld . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Step 2: Set up your handheld . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Step 3: Install software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Step 4: Connect the HotSync cable to the computer . . . . . . . . . . . . . . . . . . . . . . 3

Step 5: Perform a HotSync operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Congratulations! . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Chapter 2: Exploring Your Handheld . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Locating front panel controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Locating top panel components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Locating back panel components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Locating bottom panel components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Adjusting brightness . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Adding an expansion card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Tapping and typing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Elements of the handheld interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Using the navigator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Additional software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Chapter 3: Entering Data on Your Handheld . . . . . . . . . . . . . . . . . . . . . . . . 17

Using the onscreen keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Using Graffiti

Writing in Graffiti 2 input areas . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Graffiti 2 character set . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Graffiti 2 ShortCuts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Beaming data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Sending data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Using your computer keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

2 writing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

iii

Contents

Importing data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Importing data from a Windows computer . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Importing data from a Mac computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Chapter 4: Working with Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Opening applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Opening expansion card applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Switching between applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Categorizing applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Copying applications to or from an expansion card . . . . . . . . . . . . . . . . . . . . . 34

Selecting copy settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Using menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Graffiti 2 menu commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Performing common tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Creating records . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Editing records . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Deleting records . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Purging records . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Categorizing records . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Finding information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Sorting lists of records . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Attaching notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Choosing fonts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Receiving alerts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Hiding or masking private records . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Installing and removing applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Installing files and add-on applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Installing applications and files on a Windows computer . . . . . . . . . . . . . 52

Palm Quick Install tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Installing applications and files on a Mac computer . . . . . . . . . . . . . . . . . . 56

Removing applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Removing Palm Desktop software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Chapter 5: Using Calendar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Working in Agenda View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Setting Agenda View display options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Working in Day View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Setting Day View display options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Scheduling an event . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Contents

Scheduling repeating or continuous events . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Setting an alarm for an event . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Setting an event location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Rescheduling an event . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Using categories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Working in Week View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Working in Month View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Setting Month View display options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Working in Year View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Spotting event conflicts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Beaming events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Viewing birthday events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Using Calendar menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Record menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Option menu/Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Chapter 6: Using Card Info . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Reviewing Card information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Renaming a card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Formatting a card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Managing expansion cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Using Card Info menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Card menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Chapter 7: Using Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Creating a contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Displaying additional contact fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Selecting field types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Changing Contact details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Creating a business card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Making connections from Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Using Contacts menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Chapter 8: Using Expense . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Adding expense items . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Changing the date of an Expense item . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Entering receipt details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Customizing the Currency pick list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Changing the default currency . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Defining a custom currency symbol . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Contents

Setting Show Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Working with Expense data on your computer . . . . . . . . . . . . . . . . . . . . . . . . . 96

Displaying the euro on your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Printing the euro . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Using Expense menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Options menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Chapter 9: Using Memos . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Creating memos . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Reviewing memos . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Using Memos menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Record menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Options menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Chapter 10: Using Note Pad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Creating a note . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

Changing Note Pad color settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

Setting an alarm for a note . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Using Note Pad menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

Record menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

Options menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

Chapter 11: Using Palm™ Photos . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

Viewing photos . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

Viewing photos in Thumbnail view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

Viewing photos in List view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

Viewing a slide show . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

Rotating photos . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

Viewing photo information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

Creating an album . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

Filing photos in albums . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114

Copying photos . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114

Renaming or deleting an album . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

Beaming photos . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116

Deleting photos . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116

Working with photos on your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

Using Palm Photos menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

Options menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

Contents

Chapter 12: Using Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

Creating tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

Setting priority . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

Checking off a task . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

Changing task details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

Setting a due date . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122

Setting an alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122

Scheduling repeating tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

Display options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

Using the display filters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

Setting Tasks Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

Chapter 13: Using Palm™ VersaMail™ Personal E-mail Software . . . . . 127

VersaMail application features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

Getting started with the VersaMail application . . . . . . . . . . . . . . . . . . . . . . . . 127

Synchronizing an existing username . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128

Upgrading a MultiMail/VersaMail database . . . . . . . . . . . . . . . . . . . . . . . 128

Setting up and managing e-mail accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128

Account and connection types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

Network e-mail account prerequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

Creating an e-mail account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132

Editing e-mail accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140

Deleting an e-mail account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141

Selecting a different service for a given e-mail account . . . . . . . . . . . . . . . 142

Adding ESMTP to an account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143

Troubleshooting account access problems . . . . . . . . . . . . . . . . . . . . . . . . . . 145

Getting, sending, and managing e-mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145

Getting e-mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145

Auto get mail with notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148

Reading e-mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155

Creating and editing mail folders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165

Creating and sending new e-mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167

Working with URLs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179

Working with attachments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179

Deleting messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189

Emptying the trash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192

Marking messages as read or unread . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193

Setting preferences for getting and deleting e-mail . . . . . . . . . . . . . . . . . . 194

Adding or updating a Contacts record directly from a message . . . . . . . 195

vii

Contents

Synchronizing e-mail between the handheld and the desktop . . . . . . . . . . . 196

Configuring account settings in HotSync Manager . . . . . . . . . . . . . . . . . . 196

Setting synchronization options and account settings . . . . . . . . . . . . . . . . 197

Synchronizing an account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 208

Using SSL with the conduit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209

Chapter 14: Using World Clock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211

Viewing the time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 212

Setting the primary location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 212

Choosing a different primary location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214

Setting the secondary locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214

Adding a location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 215

Modifying a location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 216

Removing a location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 216

Setting an alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217

Using World Clock menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 218

Chapter 15: Performing HotSync

Operations . . . . . . . . . . . . . . . . . . . . . 219

Conducting HotSync operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 219

Performing a HotSync operation: Windows computers . . . . . . . . . . . . . . 219

Performing a HotSync operation: Mac computers . . . . . . . . . . . . . . . . . . . 222

Customizing HotSync application settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . 224

Conducting infrared HotSync operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 226

Preparing your computer for infrared communication . . . . . . . . . . . . . . . 226

Performing an infrared HotSync operation . . . . . . . . . . . . . . . . . . . . . . . . . 228

Returning to cable HotSync operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . 229

Conducting network HotSync operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 229

Connecting to your company’s dial-in server . . . . . . . . . . . . . . . . . . . . . . . 229

Selecting the conduits for a network HotSync operation . . . . . . . . . . . . . . 232

Performing a network HotSync operation . . . . . . . . . . . . . . . . . . . . . . . . . . 233

Using File Link . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 233

Creating a user profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 233

Performing the first HotSync operation with a user profile . . . . . . . . . . . 235

Chapter 16: Setting Preferences for Your Handheld . . . . . . . . . . . . . . . . . 237

Setting General Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 238

Date & Time Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 238

Digitizer Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 240

Formats Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 240

Graffiti 2 Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 242

viii

Contents

Keylock Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 242

Power Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 243

Security Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 244

Sounds & Alerts Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 251

Writing Area Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 252

Setting Communication Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 253

Connection Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 253

Network Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 254

TCP/IP troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 266

Setting Personal Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 267

Buttons Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 267

Color Theme Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 269

Owner Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 269

ShortCuts Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 270

Appendix A: Maintaining Your Handheld . . . . . . . . . . . . . . . . . . . . . . . . . 273

Caring for your handheld . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 273

Prolonging battery life . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 274

Resetting your handheld . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 274

Performing a soft reset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 275

Performing a hard reset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 275

Appendix B: Frequently Asked Questions . . . . . . . . . . . . . . . . . . . . . . . . . 279

Software installation problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 280

Operating problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 282

Tapping and writing problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 283

Application problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 284

HotSync problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 285

Beaming problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 289

E-mail problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 289

Recharging problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 291

Password problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 291

Problems with incompatible applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 292

Finding a third-party application that is causing a problem . . . . . . . . . . . 292

Technical support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 293

Product Regulatory Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 295

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 297

Contents

Setting Up Your Palm™ Tungsten™ E Handheld

Your new Palm™ Tungsten™ E handheld helps you stay organized and on time; keep track of contacts; enjoy audio, video, and gaming entertainment applications; and more. Note that to use some of your handheld’s features, you need to install software from the Software Installation CD-ROM that came with your handheld or download software from the Internet. Read this handbook and the software documentation that is installed in the Palm folder on your desktop computer from the CD-ROM (see “Step 3: Install software” later in this chapter) for details.

System requirements

Palm™ Desktop software contains all of the applications you need to set up and operate your handheld. You must install this software on your desktop computer before you can use your handheld. To install and operate Palm Desktop software, your computer system must meet the requirements described in this section.

CHAPTER 1

Minimum requirements: Windows computers

The minimum requirements for Windows computers are as follows:

■ A Pentium-class PC running one of the following operating systems:

–Windows 98

–Windows ME

– Windows 2000 Pro (requires administrator rights to install

Palm Desktop software)

– Windows XP Home or Pro (requires administrator rights to install

Palm Desktop software)

■ Internet Explorer 4.01 with SP2 or later

■ 60 megabytes (MB) available hard disk space

■ VGA monitor or better

■ CD-ROM or DVD-ROM drive for installing Palm Desktop software from the

included CD-ROM; or, you can download Palm Desktop software from

www.palm.com

■ Mouse

■ One available USB port

Chapter 1 Setting Up Your Palm™ Tungsten™ E Handheld

Minimum requirements: Mac computers

The minimum requirements for Mac computers are as follows:

■ Mac computer or compatible with a PowerPC processor

■ Mac OS 9.1 or later with 12MB available memory or Mac OS X, version 10.1.2 to

10.2.6 (Mac OS X requires administrator rights to install Palm Desktop software)

■ 25MB available hard disk space

■ Monitor that supports screen resolution of 800 x 600 or better

■ CD-ROM or DVD-ROM drive for installing Palm Desktop software from the

included CD-ROM; or, you can download Palm Desktop software from

www.palm.com

■ Mouse

■ One available USB port

Upgrade information

If you already own a Palm OS® handheld, perform a HotSync® operation with your old handheld and Palm Desktop software. Then follow the setup instructions below.

Step 1: Charge your handheld

a. Connect the charging cable to a power source. b. Connect your handheld to the cable for at least three hours for an initial charge.

c. After your handheld is charged, disconnect the handheld from the cable and

follow the steps below.

NOTE

handheld to a cable that is connected to a power source whenever you are not using it.

To keep the battery fully charged, we recommend connecting your

Step 2: Set up your handheld

a. Press the power button to turn on your handheld.

Power button

Stylus

If your handheld does not turn on, see “Operating problems” in Appendix B.

b. Slide the stylus out of the storage slot. c. Hold the stylus as you would a pen or pencil, and use it to follow the onscreen

directions.

Step 2: Set up your handheld

Step 3: Install software

a. After setting up your handheld, insert the Software Installation CD-ROM into

your computer’s CD-ROM drive.

b. Windows: Follow the onscreen instructions, which guide you through installing

Palm Desktop software.

Mac: Double-click the Software Installation CD icon that appears on the

desktop, and then double-click the Palm Desktop Installer icon.

NOTE

computer running Windows 2000/XP or Mac OS X.

You need administrator rights to install Palm Desktop software on a

Step 4: Connect the HotSync cable to the computer

a. Locate the USB icon and ports on your computer. b. Plug the USB connector on the HotSync cable into a USB port on your computer.

Chapter 1 Setting Up Your Palm™ Tungsten™ E Handheld

c. Connect the HotSync cable to your handheld.

d. Press the power button to turn on your handheld.

Step 5: Perform a HotSync operation

HotSync operations transfer information between your handheld and Palm Desktop software on your computer. This is called synchronizing your data. Performing HotSync operations ensures that you always have a backup copy of the information that you enter on your handheld. You can also use Palm Desktop software to enter information on your desktop computer, and then transfer the information to your handheld through a HotSync operation.

To perform a HotSync operation:

1. Connect the HotSync cable to your handheld and your computer.

2. Turn on your handheld.

3. Tap the Star icon to begin the HotSync operation.

See “HotSync problems” in Appendix B if you experience problems performing a HotSync operation.

Congratulations!

You’ve set up your handheld, installed Palm Desktop software, and performed your first HotSync operation. For comprehensive information about using your handheld, continue reading this electronic handbook.

For more information about using Palm Desktop software, see the following:

■ The online Help for Palm Desktop software. To access the online Help, go to the

Help menu in Palm Desktop software.

■ Mac: The electronic Palm Desktop Software for the Macintosh User’s Guide. To

access this guide, open the Palm folder, and then open the Documentation folder. Double-click the file Palm Desktop.pdf.

Congratulations!

Chapter 1 Setting Up Your Palm™ Tungsten™ E Handheld

Your Palm™ Tungsten™ E handheld can help you stay organized, on time, and up to date with daily tasks while you are away from your desk. Use your new handheld to enter your schedule; maintain contact names, addresses, and phone numbers; prioritize and assign due dates for tasks; jot quick notes and create text memos; listen to MP3 music files; and much more.

To use some of your handheld’s features, you must install software from the CD-ROM that comes with your handheld. See “Additional software” later in this chapter for information.

Locating front panel controls

CHAPTER 2

Exploring Your Handheld

Input area

Application buttons

Screen

Star icon

Navigator

Chapter 2 Exploring Your Handheld

Screen

Displays the applications and information stored on your handheld.

Star icon

Input area

Tap this icon to perform a HotSync® operation.

The area where you write letters and numbers using the Graffiti

Chapter 3 to learn how to write Graffiti 2 characters.

Navigator

Enables you to select and display records on your handheld screen. See “Using the navigator” later in this chapter for additional information, and look for tips throughout this handbook.

Application buttons

Activate the individual handheld applications that correspond to the icons on the buttons: Calendar, Contacts, Tasks, and Note Pad. See “Buttons Preferences” in

Chapter 16 for details on reassigning these buttons to

activate any application on your handheld.

Locating top panel components

2 alphabet. See “Using Graffiti® 2 writing” in

Power button/ Keylock control

Stylus

Headphone jack IR port Expansion card slot

Locating back panel components

Expansion card slot

IR port

Headphone jack

Stylus

Power button/ Keylock control

Accepts Secure Digital (SD), Secure Digital Input/Output (SDIO), or MultiMediaCard (MMC) expansion cards (sold separately). Expansion cards enable you to listen to MP3 files, back up data, add more memory, add optional peripherals such as a camera, or use additional applications.

Uses infrared technology to transmit data to and receive data from other infrared-enabled devices and to perform HotSync

operations. See “Beaming data” in Chapter 3 and see “Conducting infrared HotSync operations” in

Chapter 15 for more information.

Enables you to connect standard 3.5mm stereo headphones (sold separately) to your handheld.

To use the stylus, slide it out of the slot and hold it as you would a pen or pencil.

Turns your handheld on or off and enables you to turn on the Keylock feature.

See “Keylock Preferences” in Chapter 16 for information on the Keylock feature.

Locating back panel components

Reset button

Speaker

Resets your handheld. See “Resetting your handheld” in

Appendix A for information about when and how to use the

reset button.

Enables you to listen to music, videos, alarms, and game and system sounds on your handheld.

Speaker

Reset button

Chapter 2 Exploring Your Handheld

Locating bottom panel components

Power connector

USB port

Power c onnector

USB port

Adjusting brightness

If lighting conditions make it difficult for you to see the information on your handheld, you can adjust the brightness of the screen backlight.

To adjust the brightness of the backlight:

1. Tap the Brightness icon in the upper-right corner of the input area.

You can assign the full-screen pen stroke to access the brightness control.

TIP

See “Pen Preferences” in Chapter 16 for details.

2. Press Up or Down on the navigator or drag the slider to adjust the brightness.

3. Tap D on e.

Connects your handheld to the power adapter, which in turn connects to the wall current. This enables you to recharge your handheld.

Connects your handheld to the HotSync cable, which in turn connects to the USB port on your computer. This enables you to update the information between your handheld and your computer, using HotSync technology.

Adding an expansion card

An expansion card (sold separately) increases the variety of tasks you can do and the amount of space you have for storing software and data on your handheld. Your handheld is compatible with SD, SDIO, or MultiMediaCard expansion cards.

Tapping and typing

To insert a card:

1. Insert the card into the expansion slot with the label side facing the display.

2. Push the card in with your thumb.

Push

To r e mo ve a ca r d:

1. Push lightly against the card with your thumb.

2. Slide the card out of the expansion slot.

Push

For complete information about working with expansion cards, see Chapter 6.

Tapping and typing

Like using a mouse to click elements on a computer screen, you can use the stylus to tap elements on your handheld screen to get things done on your handheld.

The first time you start your handheld, the setup instructions appear on the screen. These instructions include a calibration screen. Calibration aligns the internal circuitry of your handheld with its touch-sensitive screen so that when you tap an element on the screen, the handheld can detect exactly which task you want to perform.

IMPORTANT

the handheld screen. Never use an actual pen, pencil, or other sharp object to write on the handheld screen, as this will scratch the screen.

Always use the point of the stylus for tapping or for making strokes on

Chapter 2 Exploring Your Handheld

With your handheld turned on, you can tap the handheld screen to perform many operations, such as the following:

■ Open applications.

■ Select menu commands.

■ Initiate a Find operation to search through applications installed on your

handheld for specific text. (Find operations do not search through applications on expansion cards.)

■ Select options in dialog boxes.

■ Open the onscreen keyboards.

Just as you can drag the mouse to select text or move objects on your computer, you can drag the stylus to select text. You can also use the stylus to drag the slider of any scroll bar.

Elements of the handheld interface

This section describes the common elements in the handheld interface.

Menu bar

Icons

Menu bar

Icons

Use the menu bar to access a set of application-specific commands. Not all applications have a menu bar.

Tap the icons to open applications , menus , and a favorite application , and to find text anywhere in your data .

See “Opening applications,” “Using menus,” and “Finding

information” in Chapter 4, and “Buttons Preferences” in Chapter 16, for more information about using these icons.

Brightness control

Tap the Brightness icon to open the Adjust Brightness dialog box. See “Adjusting brightness” earlier in this chapter for instructions on adjusting the brightness.

Tapping and typing

Clock

ABC

123

Previous/next arrows

Command button

Tap the Clock icon to display the current time and date. The display closes automatically after two seconds.

With the cursor in an input field, tap ABC to activate the alphabetic keyboard.

With the cursor in an input field, tap 123 to activate the numeric keyboard.

Pick list

Scroll bar

Entry box

Check box

Command buttons

Previous/next arrows

Pick list

Scroll bar

Tap a check box to select or deselect it. When a check box contains a checkmark, the corresponding option is selected and active. When a check box is empty, the corresponding option is deselected and inactive.

Tap a button to perform a command. Command buttons appear at the bottom of dialog boxes and application screens.

Tap the left and right arrows to display the previous and next records; tap the up and down arrows to display the previous and next pages of information.

Tap the arrow to display a list of choices, and then tap an item in the list to select it.

Drag the slider, or tap the top or bottom arrow, to scroll the display one line at a time. To scroll to the previous page, tap the scroll bar just above the slider. To scroll to the next page, tap the scroll bar just below the slider.

You can also scroll to the previous and next pages within a record by pressing Up and Down on the navigator.

Chapter 2 Exploring Your Handheld

Displaying online tips

Many of the dialog boxes that appear on your handheld contain a Tips icon in the upper-right corner. Online tips anticipate questions you might have in a dialog box, provide shortcuts for using the dialog box, or give you other useful information.

To display an online tip:

1. Tap the Tips icon .

2. After you review the tip, tap Done.

Using the navigator

When you work with most applications, the navigator on the front panel of your handheld makes it easy for you to navigate among and select your entries. You can use the navigator to perform tasks without the stylus, using one hand.

Look for the navigator icon to find navigator tips throughout this guide. See

Chapter 4 and Chapter 7 for additional information about using the navigator with

Contacts, and Chapter 5 for additional information on using the navigator with Calendar.

Press center of navigator for Select functions

Press outer ring of navigator for Up, Down, Left, and Right functions

Additional software

To navigate in list screens, do any of the following:

■ Press Up or Down on the navigator to scroll an entire screen of records.

■ Press and hold Up or Down on the navigator to accelerate the scrolling.

■ Press Select on the navigator to insert the selection highlight. When the selection

highlight is present, you can do the following:

– Press Up or Down on the navigator to scroll to the previous or next record.

– Press Select again to view the selected record.

– Press Left on the navigator to remove the selection highlight.

To navigate in record screens:

1. Press Up or Down on the navigator to scroll within the current record.

2. Press Right or Left on the navigator to scroll to the previous or next record.

(This feature is not available in Contacts.)

3. Press Select on the navigator to return to the list screen.

To navigate in dialog boxes:

■ While a pick list is open, press Up or Down on the navigator to highlight an

item, and then press Select on the navigator to select the item.

■ Press Select on the navigator to close a dialog box.

– If there’s only one button, pressing Select activates that button.

– If there are two buttons, pressing Select activates the action button (versus

Cancel) such as OK, Yes, or Delete.

– If there are multiple buttons, Select activates affirming buttons such as OK,

Yes, or Done.

IMPORTANT

OK or Yes results in canceling an operation or deleting data.

Additional software

The CD-ROM that came with your handheld includes software that lets you add a variety of functionality. Some applications require additional accessories or services, sold separately. Also, you may need to download software from the Internet while installing some applications from the CD-ROM. See the individual software application documentation for information.

For details on using the multimedia applications included on the CD-ROM

www.palm.com/support/tungstenE

Guide.

Read dialog boxes carefully. Sometimes, selecting a button such as

and click the link for Photos, Music & Videos

Chapter 2 Exploring Your Handheld

This chapter explains several ways to enter data on your handheld, including using the onscreen keyboard, using Graffiti devices with infrared (IR) ports.

Using the onscreen keyboard

You can open the onscreen keyboard anytime you need to enter text or numbers on your handheld. You can also use Graffiti 2 writing when the keyboard is open, which makes it easy to switch between these two methods of entering data.

To use the onscreen keyboard:

1. Open any application (such as Memos).

2. Tap any record, or tap New.

CHAPTER 3

Entering Data on Your Handheld

2 writing, and beaming data between

3. Tap ABC to open the alphabetic keyboard, or tap 123 to open the numeric

keyboard.

Tap here for alphabetic keyboard

Tap here for numeric keyboard

Chapter 3 Entering Data on Your Handheld

4. Tap the characters to enter text and numbers.

When a keyboard is open, you can tap the abc, 123, or Int’l boxes to open any of the other keyboards, including the international keyboard.

Ta b

Alpha

Backspace

Caps lock

Caps shift

Numeric

Tap here to display numeric keyboard

After you finish, tap Done to close the onscreen keyboard and place the text in the record.

Using Graffiti® 2 writing

Your handheld has Graffiti 2 help that describes the characters and writing procedures for Graffiti 2.

This section contains tables of all the Graffiti 2 characters.

Tap here to display alphabetic keyboard

Carriage return

International

Tap here to display international keyboard

NOTE

Preferences” in Chapter 16 for more information.

By default, your full-screen pen stroke is set to open Graffiti 2 help. See “Pen

To access Graffiti 2 help from an application:

1. Tap on an editable text field.

2. Tap the Menu icon .

3. Select Graffiti 2 Help from the Edit menu.

To access Graffiti 2 information from Quick Tour:

1. Tap the Home icon .

2. Tap the Quick Tour icon.

3. Select Graffiti 2.

Writing in Graffiti 2 input areas

You can write Graffiti 2 characters in the designated input area, or you can turn on Writing Area and write outside the input area. See “Locating front panel controls” in Chapter 2 for the location of the input area.

Using Writing Area

When Writing AreaPreferences are turned on and active, the full screen is available for Graffiti 2 writing; you do not have to write in the input area. When Writing AreaPreferences are turned off or inactive, you must write character strokes in the active input area for your handheld to recognize them.

To use the full-screen writing area:

1. Turn on Writing Area Preferences. See “Writing Area Preferences” in Chapter 16

for details.

2. Open the application in which you want to use the full-screen writing area.

A shaded box appears in the lower-right corner of the screen.

3. Position the cursor where you want the characters to appear.

Using Graffiti® 2 writing

4. Do any of the following:

– Write lowercase Graffiti 2 letters anywhere on the left side of the screen.

– Write numbers anywhere on the right side of the screen.

– Write uppercase letters in the middle of the screen.

– Write the Shift stroke before writing symbols and other special characters.

– Access buttons and other controls that appear on the screen by tapping and

holding the button or control until it activates.

To temporarily disable the full-screen writing area:

■ Tap the shaded box in the lower-right corner.

The shaded box changes to a box outline and Writing Area Preferences are deactivated.

NOTE

interpreted as a period character. This makes is easier to tap buttons and place the cursor without having the action interpreted as a period character.

For a brief period of time after writing a character, a quick tap on the screen is

Chapter 3 Entering Data on Your Handheld

Graffiti 2 character set

Graffiti 2 alphabet

Draw letters on the abc and ABC writing area

Letter Strokes Letter Strokes

+ 288 hidden pages