ERRORS AND TROUBLESHOOTING
ENGLISH
FRANÇAIS
DEUTSCHESPAÑOL
NETTUN@3 000
CASH REGISTER
int'l
Publication issued by:
Olivetti S.p.A.
Telecom Italia Group
Via Jervis, 77 - 10015 Ivrea (TO)
Copyright © 2014, by Olivetti
A
ll rights reserved
This manual describes the CRF3000 cash register sold with the name
int’l
NETTUN@3000
, and provides information of a general nature necessary for
using the cash register for the first time.
For more detailed information on how to use the cash register functions, a
Programming manual can be downloaded from the Olivetti site (www.olivetti.com)
that contains detailed information on programming the settings.
The manufacturer reserves the right to carry out modifications to the product
described in this manual at any time without any notice.
The quality requirements of this product are attested
through display of marking on the product.
Your attention is drawn to the following actions which could compromise the
conformity attested to above and also product characteristics:
• incorrect power supply;
• incorrect installation, incorrect or improper use or use not in compliance with
the warnings provided in the User’s Manual furnished with the product;
• replacement of original components or accessories with others of a type not
approved by the manufacturer, or performed by unauthorised personnel
User Safety
Connect the machine to a nearby and readily accessible current outlet.
Access the print unit area only to replace accessories. Do not use the machine
above or close to sources of heat (e.g. radiators) or very close to water (e.g.
swimming-pools or showers).
To effectively disconnect the appliance, remove the plug of the po wer cord from the
current outlet. To clean the machine, disconnect it from the current outlet, use a
damp cloth. Do NOT not use corrosive liquids.
iii
TABLE OF CONTENTS
ERRORS AND TROUBLESHOOTING............................................. 1
ERROR MESSAGES........................................................................ 3
EJ MESSAGES ...........................................................................................3
GENERAL ERRORS LIST ..........................................................................4
OPERATOR MANAGEMENT ERRORS .....................................................6
EJ ERRORS ................................................................................................6
CHIPCARD ERRORS .................................................................................7
SLIP PRINTER ERRORS............................................................................7
TROUBLESHOOTING ................................................................................8
RAM AND APPLICATION SOFTWARE RESET PROCEDURE....... 9
DIRECTIVE 2002/96/EC ON THE TREATMENT, COLLECTION, RECYCLING
AND DISPOSAL OF ELECTRIC AND ELECTRONIC DEVICES AND THEIR
COMPONENTS
1. FOR COUNTRIES IN THE EUROPEAN UNION (EU)
The disposal of electric and electronic devices as solid urban waste is
strictly prohibited: it must be collected separately. The dumping of
these devices at unequipped and unauthorized places may have
hazardous effects on health and the environment. Offenders will be
subjected to the penalties and measures laid down by the law.
TO DISPOSE OF OUR DEVICES CORRECTLY:
a) Contact the Local Authorities, who will give you the practical
information you need and the instructions for handling the waste
correctly, for example: location and times of the waste collection
centres, etc.
b) When you purchase a new device of ours, give a used device similar
to the one purchased to our dealer for disposal.
The crossed dustbin symbol on the device means that:
- When it to be disposed of, the device is to be taken to the
equipped waste collection centres and is to be handled
separately from urban waste;
- Olivetti guarantees the activation of the treatment,
collection, recycling and disposal procedures in
accordance with Directive 2002/96/EC (and subsequent
amendments).
2. FOR
OTHER COUNTRIES (NOT IN THE EU)
The treatment, collection, recycling and disposal of electric and
electronic devices will be carried out in accordance with the laws in
force in the country in question.
1
ERRORS AND TROUBLESHOOTING
This document is provided to help the user understand the error messages that
appear on the touch screen and to handle situations where the cash register does
not function correctly.
The various types of error message that may appear on the touch screen are listed in
the following tables. The information provided in the tables includes: the error
message that is displayed (MESSAGE), the cause of the error (CAUSE) and, when
possible, the solution (SOLUTION).
To make consulting the errors easier, they are grouped according to the
environments in which they appear :
• EJ messages
• General errors list
• Operator management errors
• EJ errors
• Chipcard errors
• Slip printer errors
• Troubleshooting.
In the case of anomalies or functional errors that prevent the cash register from being
used, the following schema provides a summary of the remedial actions that can be
taken to restore correct operation, with more detailed information provided in the
successive pages.
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