Oki OKIPAGE 8CN, OKIPAGE 8C ACCESSORY INSTRUCTION GUIDE

Every effort has been made to ensure that the information in this document is complete, accurate, and up-to-date. Okidata assumes no responsibility for the results of errors beyond its control. Okidata also cannot guarantee that changes in software and equipment made by other manufacturers and referred to in this guide will not affect the applicability of the information in it. Mention of software products manufactured by other companies does not necessarily constitute endorsement by Okidata.

tions Department. Please address any comments on this publication

• by mail to: Training & Publications Department

Okidata, Division of Oki America, Inc. 2000 Bishops Gate Blvd. Mount Laurel, New Jersey 08054-4620

• or by email to: pubs@okidata.com

We welcome you to visit our web site:

http://www.okidata.com

Year 2000 Compliance

All products currently sold by Okidata are Year 2000 Compliant. Each product contains information technology that accurately processes date and time data between the years 1999 and 2000. These products, when used in combination with products purchased from other manufacturers, whose products properly exchange date and time information, will accurately process the date and time. All future products are committed to meeting the same Year 2000 compliance.

ENERGY STAR

As an ENERGY STAR® Partner, Okidata has determined that this product meets the E for energy efficiency.

OKI, OKIDATA and OKIP AGE are re gistered trademarks/ marques déposées/marcas registradas, and OKIcare is a trademark of Oki Electric Industry Company, Ltd.

Adobe, Acrobat, Acrobat Reader , Illustrator, PageMaker , Photoshop, PostScript and Type Manager are trademarks of Adobe Systems Inc., which may be registered in certain jurisdictions. CorelDRAW is a registered trademark of Corel Corporation. ENERGY STAR is a registered trademark of the United States Environmental Protection Agency. HP and PCL are registered trademarks of Hewlett-Packard. Macintosh is a trademark of Apple Computer, Inc., registered in the U.S. and other countries. Macromedia and FreeHand are registered trademarks of Macromedia, Inc. P ANTONE is a re gistered trademark of Pantone, Inc. QuarkXPress is a registered trademark of Quark, Inc. and all applicable affiliated companies. W indo ws is either a re gistered trademark or a trademark of Microsoft Corporation in the United States and/or other countries.

NERGY STAR guidelines

Contents

Obtaining Service ................................................. 1

Okidata Online ................................................. 1

Your Dealer ...................................................... 1

Customer Support Center ................................ 1

Customer Support Representatives ................. 2

Faxable Facts ................................................... 2

W arranty Service .............................................. 3

Okidata Service Centers....................................... 3

Shipping Your Printer.......................................... 3

OKIcare™ Service Enhancement Programs..... 4

Print Media ........................................................... 5

Selecting Print Media...................................... 5

Paper Tray..................................................... 5

Front Feeder .................................................. 5

Loading the Paper Tray ................................... 6

Printing on Special Media............................... 7

Using the Front Feeder

with Multiple Sheets .................................... 8

Paper Tray Gauge ............................................ 8

Control Panel ........................................................ 9

Left Side .......................................................... 9

Right Side ........................................................ 9

Printing the Menus ........................................ 10

Using the Quick Access Menus..................... 10

Printer Maintenance .......................................... 11

Purchasing Supplies ...................................... 11

Ways to Purc hase........................................ 11

Supply Order Numbers.................................. 11

Replacing a Toner Cartridge.......................... 12

Replacing an Image Drum............................. 14

Toner Waste Box Replacement ...................... 17

Oil Roller Replacement................................. 17

Transfer Belt Replacement............................ 17

Color Registration .............................................. 18

Setting the Color Registration for

Windows 95/98/NT 4.0 .................................. 18

Windows NT 3.1x .......................................... 20

Macintosh ...................................................... 22

Problem Solving .................................................. 24

Paper Jams ..................................................... 24

Paper Input Jam .......................................... 24

Paper Feed Jam........................................... 25

Paper Exit Jam............................................ 26

Print Quality ...................................................... 28

Display Messages ................................................ 30

Normal Operation.......................................... 30

Maintenance .................................................. 30

Problems ........................................................ 31

Call for Service.............................................. 32

Setting Power Saving Mode............................... 33

Uninstall Printer Software ................................ 34

Windows 95, 98 ............................................. 34

Windows 3.1x ................................................ 34

Windows NT 4.0 ............................................ 34

Windows NT 3.51 .......................................... 34

Macintosh ...................................................... 34

Emergency Procedure for Toner ....................... 35

Companion Documentation and Software on the CD

• User’s Guide

* Print Media * Service & Support * Maintenance * Printer Control * Specifications

• Color Guide

* The Use of Color * Color Perception * The Electromagnetic Spectrum * Primary & Secondary Colors * Specifying Color, etc.

• PANTONE

“Importing Color Palettes Into

Desktop Publishing Applications”

. Adobe® Illustrator

Adobe PhotoShip Adobe PageMaker Corel Draw Quark XPress Macromedia® FreeHand etc.

• Adobe Type Manager Software

• PostScript Screen Fonts

Obtaining Service

This information is valid for the United States and Canada only .

If you can’t solve your printer problem after reading this manual, contact these sources for service or support.

Okidata Online

V isit the Okidata W eb Site at

http://www .okidata.com

for the latest information on:

• Software drivers

• Product guides

• Customer support

• Corporate information

• Dealers

• Documentation

Your Dealer

Consult the store where you purchased your printer, or call 1-800-OKIDAT A (800-654-3282) for the location of the nearest authorized Okidata service dealer. Have your ZIP code ready.

• Proof of purchase is required for warranty work. Be sure to retain your purchase documents.

• Prices and minimum charges may vary.

The Okidata Customer Support Center

For customer support, call 1-800-OKIDA T A (1-800-654-3282). The Okidata Information System Automated Attendant is available 24 hours a day , 7 days a week.

The system can provide immediate assistance with:

• Basic printer operating procedures

• Sales and service referrals

• Parts and consumable referrals

• Product information

Okidata Customer Support Representatives

Agents are available 24 hours a day, 7 days a week. Please be sure that you are calling from a telephone close to your printer, so you can describe your problem accurately . Our customer service representativ e are trained on all current Okidata products They can answer your questions regarding:

• Installation of your printer

• Determination of printer issues and require service

• Consumer relations

• Interface information

• A vailability and installation of printer drivers. (CSRs are not trained to provide assistance with

the use of commercial softwar e packa ges. Please consult your software user’ s manual for times and availability of their support).

Faxable F acts

You can have product and support information faxed automatically to you through Okidata’s F axable Facts, an online document retrieval system. A touch-tone telephone and facsimile machine with a designated telephone number are required.

Call toll-free at 1-800-654-6651, press option 2 to hear a description of how Faxable Facts works. If you are calling for the first time, order a catalog of available documents. This faxback system is accessible 24 hours a day, 7 days a week. The following information can be faxed to you in minutes:

• Product data brochures

• Product part numbers and pricing (USA and Canadian)

• User tips

• Accessories, options, and consumables part numbers and pricing (USA and Canadian)

Warranty Service

Your printer is warranted for one year from date of purchase except for the printheads (LED imaging arrays), which are warranted for a period of five years from date of purchase.

If your printer hardware should fail during the warranty period, Okidata will repair (or replace at its option) onsite, at the original purchaser’s facility, within a 50 mile radius of an authorized service center and without charge, any defective component(s) of the Okipage 8c (U.S. and Canada only).

For details, see the Limited Warranty in the “W arranty, Specifications and Regulatory Information” booklet.

Okidata Authorized Dealers

and Service Centers

(United States and Canada)

Call 1-800-OKIDATA (800-654-3282)

Fax: 1-609-222-5247

Shipping your Printer

If it is necessary to ship your printer, call 1-800-OKIDATA (800-654-3282) for shipping instructions and the location of your nearest authorized service dealer. It is important to follow

specific repacking procedures to avoid damage to your color printer.

OKI

care

™ Service Enhancement

Programs

This program offers you the opportunity to purchase additional warranty service for your OKIPAGE 8c printer. F or pricing and more detailed information see the enclosed brochure, or call

1-800-OKIDA TA (1-800-654-3282)

or, visit our Web site:

http://www.okidata.com

Print Media

Selecting Print Media

Paper T ray

• Standard paper

(Recommended: Hammermill 24-lb.)

• Letterhead Stationery

Capacity: up to 500 sheets of 20-lb paper Weight: 20 to 28 lb Minimum dimensions: 3.4" W x 5.5" L Maximum dimensions: 8.5" W x 14" L

Front Feeder

• Standard paper

(Recommended: Hammermill 24-lb.)

• Letterhead Stationery

• Transparencies (Recommended 3M CG 3710)

• Card Stock

• Labels

Capacity: up to 100 sheets of 20-lb. paper

up to 50 transparencies

W eight: 20 to 44 lb. Minimum dimensions: 3.4" W x 5.5" L Maximum dimensions: 8.5" W x 14" L

See the Print Media and Specifications sections of your online 8c User’s Guide for mor e details on recommended print media.

Loading the Paper Tray

1 . Pull the paper tray out of the printer.

2. Adjust the paper guides for the size of the paper you will be using.

3 . Fan a ream of paper.

4 . Place the paper in the tray and slide the tray back

into the printer.

Top Exit: Document Stacker

The Document Stacker is the one normally used. Sheets stack face-down. Maximum capacity is 250 sheets of 20 lb. paper.

Printing on Special Media

If you are printing transparencies, labels or card stock, you must use the Front Feeder and rear exit (Special Media Stacker) to provide a straight-through path.

To set up the Front Feeder:

1. Pull the Front Feeder down.

2. Flip out the paper support, then swing out the paper extender .

3. Adjust the paper feed guides for the print media you are using and load the media.

To engage the Special Media Stacker:

1. From the rear of the printer, pull the stacker down and open the extender.

Media will feed to the rear, stacked f ace-up. Maximum capacity is 100 sheets of 20 lb. paper.

Using the Front Feeder

with Multiple Sheets

If you are going to use the front feeder to feed a stack of print media, you need to go into the menu and set the printer paper input default to the Front Feeder:

1 . Press the ON LINE button (printer goes off line).

2. Press and release TRAY TYPE.

3. Press Enter.

5 . Press Enter to select FRONT TRAY.

An asterisk appears to indicate the new default setting.

6 . Press ON LINE to engage the setting and exit the

menu.

When printing using the Front Feeder, be sure to set your software for front feed:

1. Enter the printer setup menu

2. Select front feeder.

3. Select the media type, size and orientation.

Paper T ray Gauge

The red paper tray gauge on the front of the printer indicates how much paper is left in the tray. This eliminates the need to open the drawer to check to see how much paper is left.

Gauge

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