RH-21Company Confidential
TroubleshootingNokia Customer Care
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Nokia Customer CareTroubleshooting
Troubleshooting
The first thing to do when a problem is encountered is to carry out a thorough visual
check of the module. Make sure that:
•there are no mechanical damages
•the solder joints are OK
Note: Before changing anything, ALL SUPPLY VOLTAGES AND THE SYSTEM CLOCK / SLEEP
CLOCK should be checked.
Baseband Troubleshooting
General testing information
There are three different modes for testing and/or repairing the phone. The mode can be
selected with suitable resistors connected to BSI- and BTEMP- lines as illustrated in the
following table:
Table 1: Phone operating mode
ModeBSI- resistor
Nor-
68k75k
BTEMP
resistor
Remarks
mal
Local560_(<1k_)Whatever
Test> 1k560_(<1k_)Recommended for baseband testing. Same as
local mode, but making a phone call is possible.
If the corresponding resistors are connected, the MCU software automatically enters into
the local or test mode when the supply voltage is connected to the phone.
The power can be switched on by:
1Pressing the power key.
2Connecting the local/test mode resistors to the BSI/BTEMP lines and connecting
the battery voltage to the phone.
3Connecting a charger.
4Using the phone’s internal functions (real-time clock alarm).
In the local and test mode, the baseband can be controlled through MBUS or FBUS (FBUS
is recommended) connections using Phoenix service software.
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Troubleshooting
Note: Most of the baseband repair actions require removing the baseband shield. The shield must not
be removed unless separately authorized by the program.
Note: The phone’s ESN has to re-written to the UEM, if the UEM is replaced. This can be done only in
Central Service.
The baseband troubleshooting instructions include the following topics:
1Power up
2Flash programming
3Audio
•Earpiece
•Microphone
4Charging
5Accessory detection
6Sleep clock
7User interface
•Display
•Lights
•MIDI
•Vibra
•Keyboard
Power-up faults
Power-up sequence
1The UEM acts as a HW master during start up
•Vbatt limits: 2.1V for internal state machine, 3V triggering whole startup
•These regulators supply the processors, memory chip interfaces and clock source
in RF
•Reset releasing delay
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•Supply voltages stabilize to their UEM HW default values
•RFCLK grows to full swing
•The core is ready to run but waiting for the PURX release
•Reset releasing
•The UPP releases the SLEEPX up to the "non sleep" state to prevent the UEM
switching the regulators "OFF"
2MCU starts running the Bootstrap Code
•written in stone/ UPP internal ROM
•the program checks if there is any reason for the FDL mode (Flash Down Load)
•If there is an executable code in FLASH and there is no reason for FDL, the MCU
starts running the MCU program from FLASH
3MCU runs the FLASH MCU code
•the phone initialization, user interfaces, internal blocks, etc.
•Core regulator voltage setting for required DSP speed
•Initializes the DSP and concerning HW
•Releases DSP reset -> DSP starts running
Note: In the following figure, the RF_Clk frequency appears to be lower than 19.44MHz because of a
too low oscilloscope sampling frequency (2kS/s).
Figure 1: Power-up sequence
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1Power key pressed
•After 20ms, UEM enters RESET MODE if VBAT>Vmstr+
•VFLASH1, Vana, Vcore, Vio, and VR3 goes high
•VCTCXO enabled by VR3 -> RFClk 19.44 MHz running
2Purx released
•Purx released by UEM, UEMINT goes high for 100 ms, SleepX goes high, and
SleepClk (32 KHz) starts running.
3Software running
•Default value for Vcore is 1.5 volts and, if software is running, Vcore will rise to
1.8 volts
•Cbus (1.08MHz) and Dbus clocks start running
Phone does not start up normally or does not stay on
Note: In the case of power-up faults, it is not possible to force the phone on by disabling the watchdog.
Instead, measurements should be taken immediately when the power key is pressed or when the battery voltage is connected to the phone (local / test mode).
The easiest way to check if the software is running when the phone takes an abnormal
amount of current is to measure the cbusclk and Vcore.
The Dbus clock (programmable 9.72MHz) is not automatically visible in the test and local
modes.
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Figure 2: Fault tree, phone does not power up
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Flash Programming does not work
Flash programming procedure
1The phone communicates with the prommer via the production test pattern,
using the following signals:
•FBUSTX (serial data to phone)
•FBUSRX (serial data from phone)
•MBUS (serial clock for FBUSRX)
•VPP (External flashing voltage for speed up flashing)
•The BSI line is also used when initializing flashing (battery connec- tor)
2When the phone is powered (VBAT>3V), the MBUS and FBUSTX lines are pulled
up internally by the phone.
3The prommer sends a command to the UEM, using FBUSRX, to enter the Flash-
mode. During the sending of this command, the prommer keeps the BSI line high
and MBUS is used as a serial clock.
4When the Flash-mode command is acknowledged, UEM enters the Flash-mode
and releases reset (PURX) to MCU.
5After reset is released, UPP checks if there is a request for the Bootstrap code
(that resides in the UPP ROM).
6The request for Bootstrap is the MBUS pulled down by the prommer (if the boot-
strap is not requested, the bootstrap code jumps to FLASH SW).
7If the Bootstrap code is requested, UPP enters the Flash-mode and sets FbusTX to
'0' as an acknowledgement to the prommer. This is an indication that UPP can
run, at least, the fixed Bootstrap code – although it is not able to run the FLASH
code. UPP then sends an UPP-ID to the prommer via the FBUSTX line.
8After the prommer has received the UPP-ID, it sends a corresponding Secondary
Boot Code to the phone via FBUSRX. The Secondary Boot Code, when run in UPP,
requests UPP to send information to the prommer about the flash type and other
HW-related parameters about the device to be flashed.
9The prommer then sends the Algorithm Code corresponding to the HW parame-
ters, and this algorithm, when run in UPP, takes over handling the MCUSW transfer to Flash.
10 12 volts can be supplied to Vpp (by the prommer) to speed up flashing.
11 The FLASH Program includes a package of MCU and DSP software and all default
parameters for the phone. The tuning values will be added/rewritten during the
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Flash/Alignment phase.
Flash programming error codes
The various error codes can be seen from the "FPS-8 Flash" in Phoenix.
The underlined text in the following table means that the item under consideration is
being used for the first time in the flashing sequence.
ErrorDescriptionNot working properly
C101"The Phone does not set FbusTx line high after
the startup."
Vflash1
VBatt
BSI and FbusRX from prommer to
UEM.
FbusTx from UPP->UEM->Prommer(SA0)
C102"The Phone does not set FbusTx line low after
the line has been high. The Prommer generates
this error also when the Phone is not connected
to the Prommer."
PURX(also to Safari)
VR3
Rfclock(VCTCXO->Safari->UPP)
Mbus from Prommer->UEM>UPP(MbusRx)(SA0)
FbusTx from UPP->UEM->Prommer(SA1)
BSI and FbusRX from prommer to
UEM.
C103"Boot serial line fail."Mbus from Prommer->UEM-
>UPP(MbusRx)(SA1)
FbusRx from Prommer->UEM>UPP
FbusTx from UPP->UEM->Prommer
C104"MCU ID message sending failed in the Phone."FbusTx from UPP->UEM->Prom-
mer
C105"The Phone has not received Secondary boot
codes length bytes correctly."
Mbus from Prommer->UEM>UPP(MbusRx)
FbusRx from Prommer->UEM>UPP
FbusTx from UPP->UEM->Prommer
C106"The Phone has not received Secondary code
bytes correctly."
Mbus from Prommer->UEM>UPP(MbusRx)
FbusRx from Prommer->UEM>UPP
FbusTx from UPP->UEM->Prommer
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C107"The Phone MCU can not start Secondary code
correctly."
C586"The erasing status response from the Phone
informs about fail."
C686"The programming status response from the
Phone informs about fail."
Cx81"The Prommer has detected a checksum error in
the message, which it has received from the
Phone."
Cx82"The Prommer has detected a wrong ID byte in
the message, which it has received from the
Phone."
A204
"The flash manufacturer and device IDs in the
existing Algorithm files do not match with the
IDs received from the target phone."
Cx83
"The Prommer has not received Phone
acknowledge to the message."
Cx84
"The Phone has generated NAK signal during
data block transfer."
Cx85
"Data block handling timeout"
UPP
Flash
Flash
FbusTx from UPP->UEM->Prommer
FbusTx from UPP->UEM->Prommer
Flash
UPP
VIO/VANA?
Signals between UPP-Flash
Mbus from Prommer->UEM>UPP(MbusRx)
FbusRx from Prommer->UEM>UPP
FbusTx from UPP->UEM->Prommer
Cx87"Wrong MCU ID."RFClock
UPP(Vcore)
Startup for
Required startup for flashingVflash1
VBatt
flashing
Charging
Note: The charging voltage and current can be checked by connecting the phone to the service software and reading the ad- converter values of the vchar and ichar.
If charging fails when the ACP-9 or the LCH-9 is used, but works with ACP-7, ACP-8, and
LCH-8, check that the charge control pin of the system connector is connected to the
ground.
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Figure 3: Fault tree, charging
Audio failures
In case of audio failures, there are three possibilities to check the audio lines.
1Make a phone call against tester and check audios.
2If the earpiece/XMIC fails: Feed a 1Khz signal to the XMIC line and measure the
signal from the earpiece line. The Audio test box JBA-8 is needed. The Audio loop
(Audio test/Ext In Hp Out) must be switched on by the Phoenix service software.
This loop will connect audios only through the UEM. In this case, the UPP is not
used.
If the internal microphone/XEAR fails: Feed the tone to the microphone and measure the
signal from the XEAR line. The Audio test box JBA-8 is needed. The Audio loop (Audio test/Hp In Ext Out) must be switched on by the Phoenix service software. This loop will
connect audios only through the UEM. In this case, the UPP is not used.
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3Run the audio-loop self-test with Phoenix (BB Self Tests/
ST_EAR_DATA_LOOP_TEST). This loop will test the ear-data/mic-data lines
between the UPP and the UEM.
Earpiece or external microphone line does not work
Figure 4: Fault tree, earpiece failure
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Microphone or XEAR line does not work
Figure 5: Fault tree, microphone failure
Accessory detection
1Start the phone in the normal mode when checking for accessory detection.
2The Ad-converter value of the hookint-line can be checked with the Xmic switch
on an MJ-8 test jig. Changes normally from high to low when no accessory is
connected.
3When the headset HDC-5 is connected, the hookint-value should be between
600 and 800.
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•Phone clock (on display) does not function properly
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Nokia Customer CareTroubleshooting
Figure 7: Fault tree, sleep clock
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User Interface
Display/Keyboard lights do not work
Figure 8: Fault tree, Display/Keyboard lights
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Display does not work
Figure 9: Fault tree, Display does not work
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MIDI does not work
Check speaker B180 and the following components: N180, R100, R181, R182, R183,
R184, C183, C180, C184, C181, C182, C179, L180, and L181
•No sound: Try using a known good SALT speaker instead. If there is still no sound,
change the UEM (D200)
•Weak sound: Use the Audio test in Phoenix to set the SALT speaker parameters
(frequency, strength). If it does not affect the sound level, change the SALT
speaker.
Vibra does not work
Check spring connectors and C307 and C308.
•No vibration: Try using a known good vibra instead. If there is still no vibration,
change the UEM (D200)
•Weak vibration: Use the Vibra test in Phoenix to set the vibra’s parameters (frequency, duty cycle). If it does not affect the magnitude of the vibration, change
the vibra.
Keyboard does not work
Check that there is no dirt between the dome sheet and the PWB. If the keyboard still
does not operate normally, try to use the Keyboard test in Phoenix to see if the pressed
key is identified. If it is not identified, change the UPP (D400).
Receiver Troubleshooting
General Instructions for RX troubleshooting
Start the Phoenix software and use it to start the required RX mode of the mobile phone.
The troubleshooting flowchart is divided into three steps: (1) general checking, (2) local
checking, and (3) RX-chain checking. Always use an RF cable connected from an external
RF connector to the analyzer via (RF power) attenuator. This is important to protect the
analyzer against excessive RF power and to prevent leakage of undesired RF power into
the cellular frequencies.
1Start the Phoenix software and select the TX mode under Testing (AMPS, DAMPS,
or TDMA1900).
2It is useful to select the mid channel (383 for AMPS/DAMPS or 1000 for
TDMA1900) and the power level 2.
Note: Before changing ASICs or filters, all solderings and missing components must be checked visually. After any possible component changes, the phone must be tuned with the Phoenix autotune SW.
Path of the received signal
Block level description of the receiver:
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(Antenna/ext RF) – Diplexer – Duplexer – Low Noise Amplifier (LNA) – RX band filter –
First mixer – 135.54 MHz RX IF filter – IF-amplifier – second mixer – 14 kHz low-pass filter – adjustable IQ amplifier – Baseband.
Fault-finding charts for receiver chain
AMPS
Figure 10: Fault tree, AMPS
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d
Nokia Customer CareTroubleshooting
Check RF level at RX
IF filter input at 135.54
MHz
Y
Check RF level at RX
IF filter output at
135.54 MHz
Y
N
Check RF level at J 751
and J752 at 2034.06
MHz
Y
Change SAFARI
(N801)
N
Change RX IF f i lter
(Z830)
N
Start synthesizer
troubleshoot
Note !
Check all discr et e c omp onents an
voltages ar ound S AFARI
Check RX I and Q
signals at I: J801(+),
J803(-) and Q:
J804(+), J802(-)
Y
Check UEM and start
baseband troubles hoot
N
Check RF level by
L730 without having
electrical co nt ac t at
271.08 MHz
Change SAFARI
(N801)
N
Start synthesizer
troubleshoot
Y
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Note!
g
TroubleshootingNokia Customer Care
TDMA800
Since the same physical signal path is used for both analog and digital modes at the
lower band, there is no need for additional troubleshooting in the digital mode. So if the
digital mode at the lower band is not working properly, start the analog mode troubleshooting.
TDMA1900 (only dualband)
Only EXT RF connector –> 1st IF needs separate troubleshoot at upper band. After down
conversion (RF –> 135.54 MHz), both lower and upper band use the same signal path.
Figure 11: Fault tree, TDMA1900 troubleshooting
Apply 1960.02 MH z =
ch 1000 -110 dBm
signal to external
RF-connector X900.
Y
These tests are done
in local mode by usin
RF Test UI.
Enable loop back BE R
using RF Test UI and
check sensitivity: -110
dBm BER < 3%
N
N
Check UHF Vc (from
C773) V: 2. 2 . ..2.6 V
Y
Check RXVHF Vc
(from C720). V: 0.7
...1.3
Y
Y
N
N
TDMA1900
RX-chain is OK
Start synthesizer
troubleshooting
Start synthesizer
troubleshooting
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Table 2: Flash programming error codes
ErrorDescriptionNot working properly
C101"The Phone does not set FbusTx line high after
the startup."
Vflash1
VBatt
BSI and FbusRX from prommer to
UEM.
FbusTx from UPP->UEM->Prommer(SA0)
C102"The Phone does not set FbusTx line low after
the line has been high. The Prommer generates
this error also when the Phone is not connected
to the Prommer."
PURX(also to Safari)
VR3
Rfclock(VCTCXO->Safari->UPP)
Mbus from Prommer->UEM>UPP(MbusRx)(SA0)
FbusTx from UPP->UEM->Prommer(SA1)
BSI and FbusRX from prommer to
UEM.
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C103"Boot serial line fail."Mbus from Prommer->UEM-
>UPP(MbusRx)(SA1)
FbusRx from Prommer->UEM>UPP
FbusTx from UPP->UEM->Prommer
C104"MCU ID message sending failed in the Phone."FbusTx from UPP->UEM->Prom-
mer
C105"The Phone has not received Secondary boot
codes length bytes correctly."
C106"The Phone has not received Secondary code
bytes correctly."
C107"The Phone MCU can not start Secondary code
correctly."
C586"The erasing status response from the Phone
informs about fail."
C686"The programming status response from the
Phone informs about fail."
Mbus from Prommer->UEM>UPP(MbusRx)
FbusRx from Prommer->UEM>UPP
FbusTx from UPP->UEM->Prommer
Mbus from Prommer->UEM>UPP(MbusRx)
FbusRx from Prommer->UEM>UPP
FbusTx from UPP->UEM->Prommer
UPP
Flash
Flash
Cx81"The Prommer has detected a checksum error in
the message, which it has received from the
Phone."
Cx82"The Prommer has detected a wrong ID byte in
the message, which it has received from the
Phone."
A204
Cx83
Cx84
Cx85
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"The flash manufacturer and device IDs in the
existing Algorithm files do not match with the
IDs received from the target phone."
"The Prommer has not received Phone
acknowledge to the message."
"The Phone has generated NAK signal during
data block transfer."
"Data block handling timeout"
FbusTx from UPP->UEM->Prommer
FbusTx from UPP->UEM->Prommer
Flash
UPP
VIO/VANA?
Signals between UPP-Flash
Mbus from Prommer->UEM>UPP(MbusRx)
FbusRx from Prommer->UEM>UPP
FbusTx from UPP->UEM->Prommer
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Cx87"Wrong MCU ID."RFClock
UPP(Vcore)
Startup for
flashing
Required startup for flashingVflash1
VBatt
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Transmitter fault-finding
General instructions for TX troubleshooting
Always use RF cable connected from external RF connector to analyzer via (rf-power)
attenuator. This is important to protect analyzer against excessive rf-power and not to
let leak unwanted rf-power to the cellular frequencies.
Start Phoenix software and select TX mode under testing (AMPS, DAMPS, or TDMA1900).
Select mid channel (383 for AMPS/DAMPS or 1000 for TDMA1900) and power level 2.
Select random data for digital mode of operation.
After any component change, tune the phone with Phoenix autotune SW.
Path of the transmitted signal
AMPS/DAMPS
UEM TX I/Q DA-converters -> I/Q modulator and Digital gain step amplifier (SafariSafari)
Power detection and power control circuit belongs under power control part of this
guide.
Fault-finding charts for transmitter
AMPS
Start Phoenix software and set phone to the Analog mode. Set channel 383 and Power
level 2. Connect RF cable to EXT RF connector and connect cable to Spectrum analyze
input, and measure RF level. Notice insertion loss of the cable and attenuations.
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TDMA800
The transmitter chain is exactly the same as AMPS mode, with the exception of the IPA
current. Therefore it is important that AMPS has no faults.
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TDMA1900 (only dualbander)
TDMA1900 mode and DAMPS mode have a common RF modulator, making it important
that the DAMPS mode has no faults.
Power control loop
Basically power detection is done with the Power detector module and power control is
done inside Safari. Power detection is basically similar for both bands, except both bands
have individual couplers.
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Note !
See PWRDET vs. Output
power curve
Is PWRDET vs.
output power OK?
See chart below.
N
Check VR2 and
RFTEMP .
Check C930, C931
and PWRDET
module.
Y
N
Is DAC value vs.
PWRDET (mV) OK?
Detected voltages are described in the next table and diagram.
TYPICAL DETECTED VOLTAGES AT POWER LEVELS PL2…PL10 FOR DUALBANDER
NOTE: DAC VALUES MAY VARY ABOUT +/- 20%
NOTE: TXPWRDET is difference between TX on burst and off burst.
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2000
1800
1600
1400
1200
1000
800
600
Detected voltage [mV]
400
200
0
2345678910
Power level
800A
800D
Synthesizer fault-finding
There are four oscillators generating the needed frequencies for the RF section:
19.44 MHz reference oscillator, 2GHz UHF VCO, TX VHF cascade amplifier VCO, and
RX VHF VCO integrated in Safari. RX VHF frequency is fixed at 271.08 MHz and TX VHF
has two fixed frequencies: 361.08 MHz for lowband and 363.6 MHz for upper band. The
VCO operating frequencíes are controlled by the Safari PLL circuit. All locals are locked to
stable 19.44MHz reference oscillator.
The frequency range for 2GHz UHF VCO is 2009.1 … 2125.53 MHz. The output frequency
range for the lower band is from 2009.1 to 2059.02 MHz. In upper band, the output frequency range from the UHF VCO is from 2031.81 MHz to 2125.53 MHz.
A practical way to check out the synthesizer status is to measure control voltage of the
VCO from the Integrator capacitor. If voltage is stable and reasonable, local oscillators
are running correctly.
19.44 MHz reference oscillator
The 19.44 MHz oscillator frequency (G790) is controlled by UEM. This 19.44 MHz signal
is connected to Safari, PLL-circuits, and from Safari to UPP.
All synthesizers use divided VCTCXO signal as a reference signal for Phase-locked loop to
provide correct LO-frequency.
Baseband also needs a reference signal where it can generate the necessary clock signals
and VCTCXO output signal is also buffered and connected to UPP.
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Fault-finding chart for 19.44 MHz oscillator
2
Change
VCTCXO
OK
2.No
START HERE!
Is VCTCXO
oscillating?
19.44MHz
C792
2.78 V
No
R792
OK
1
OK
1.No
Check voltage
Check resistor
OK!
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RX VHF VCO
The RX VHF VCO signal is used to generate receiver Intermediate frequency. RX VHF VCO
has one fixed frequency (271.08 MHz). Operating frequency is locked in Phase-locked
loop.
RX VHF VCO output signal is fed to Safari. The inside of the Safari signal is divided into
the Phase detector and RX parts. Before I/Q modulator frequency is divided by 2.
Fault-finding chart for RX VHF VCO
Measure oscillator frequency over L730 coil. Don´t connect probe to pads!
AMPS, CH383
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TX VHF VCO
The TX VHF VCO signal is used to generate transmitter Intermediate frequency. TX VHF
VCO has two fixed frequencies (361.08 MHz for lower band and 363.6 MHz for upper
band). Operating frequency is locked in Phase-locked loop and frequency is divided by
two before modulator.
Fault-finding chart for TX VHF VCO
AMPS, CH383 -> TX VHF frequency 361.08 MHz
TDMA1900, CH1000-> TX VHF frequency 363.6 MHz
4
Check components:
C740, C741, C742, R741,
R742, R743 and
C749, C750, L750
3
Check resonator
components:
V744, C745, L746,
C747, C748
4.No
OK
3.No
Change
cascade amplifier
OK
Is oscillator locked
5.No
1
START HERE
to 361.08 MHz
or 363.6 MHz
2.NoOK
Check operating
voltage:
4.75 V
at R745
5
N750
2
OK
6.No
Yes
No
OK
OK
6
Change
SAFARI
OK!
Check:
L751, R745
UHF Synthesizer
The UHF Synthesizer consists of an external 2GHz UHF VCO, loop filter and an integrated
PLL in the Safari RF IC. Safari T IC contains stages like counters, prescaler, divider by two,
phase and frequency comparator, and a charge pump circuit which allows two operational modes—analog and digital. The UHF VCO Oscillation frequency is from 2009.1MHz
to 2125.53 MHz.
In the upper band (TDMA1900), 2 GHz synthesizer frequency is fed straight to mixers. In
the lower band (AMPS and TDMA800), 2 GHZ UHF VCO frequency signal is first divided
by two inside Safari and then that divided signal is fed to mixers. The output frequency
Page 38 2004 Nokia Corporation.Issue 2 07/2004
Page 39
Company Confidential RH-21
Nokia Customer CareTroubleshooting
of the VCO depends on the DC control voltage, which is controlled by the PLL circuit
inside Safari.
Fault-finding chart for UHF Synthesizer
Issue 2 07/2004 2004 Nokia Corporation.Page 39
Page 40
RH-21Company Confidential
TroubleshootingNokia Customer Care
Page 40 2004 Nokia Corporation.Issue 2 07/2004
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