Nokia 3100, RH-19 Service Manual

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nokia

3100

RH-19

Transceiver Features

• Glow-in-the-dark cover

• Flashing lights when phone rings

• Java™ games, GPRS (Class 6) Rel.97

• Nokia Xpress-on™ Gaming cover (available separately)

• Animated screensavers

• Tri-band phone (GSM 900/1800/1900)

• Handsfree speaker

• XHTML browser

• Color display

• Multimedia Messaging (MMS)

• Picture Messaging

• Rhythmic backlight alert

• Changeable color schemes

• Pop-Port™ interface

• Send/receive pictures, graphics, install applications with

Nokia PC Suite for 3100

• JPEG/PNG support in browser

• Speed dialing

• Conference call (up to 5 participants)

Transceiver with BL-5C 850mAh Li-ion battery pack

Talk time Standby Note

Up to 2-6 hours

Up to 170-410

(7-17 days)

hours

Depends
on network
parameters

SERVICE MANUAL

Service Level 1&2

Copyright © Nokia Corporation. This material, including documentation and any related computer
programs, is protected by copyright controlled by Nokia Mobile Phones. All rights are reserved.
Copying, including reproducing, storing, adapting or translating, any or all of this material requires
the prior written consent of Nokia Mobile Phones. This material also contains confidential
information, which may not be disclosed to others without the prior written consent of Nokia
Mobile Phones.

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TABLE OF CONTENT

Page

1.

INTRODUCTION ...................................................................................................................................... 3

2. GENERAL REPAIR INFORMATION ................................................................................................... 4

3. PATHFINDER FOR WORKSHOP STAFF............................................................................................ 5

4. EXPLODED VIEW AND COMPONENT DISPOSAL.......................................................................... 6

5. SPARE PARTS LIST................................................................................................................................. 7

6. SERVICE TOOLS.................................................................................................................................... 10

7. SW-UPDATE ............................................................................................................................................ 12

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8. DISASSEMBLY INSTRUCTIONS (ALSO SEE THE VIDEO CLIPS ON CARE POINT) ............ 13

9. LEGEND FOR QUICK TROUBLE SHOOTER .................................................................................. 15

10. QUICK TROUBLE SHOOTER ......................................................................................................... 16

11. QUICK TROUBLE SHOOTER PART 2 .......................................................................................... 17

12. QUICK TROUBLE SHOOTER PART 2 .......................................................................................... 18

13. GONOGO TEST (GSM ONLY) ......................................................................................................... 19

14. BATTERY TEST.................................................................................................................................. 19

15. SERVICE NOTES................................................................................................................................ 20

16. FORWARDING OF REPAIRS TO SERVICE LEVEL 3 OR 4 SUPPLIERS............................... 21

17. ESD PROTECTION REQUIREMENTS........................................................................................... 22

CHANGE HISTORY

Status Version No. Date Comments

Draft 0.1 01.07.2003 Initial draft

Approved 1.0 22.08.2003 approval

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1. INTRODUCTION

The purpose of this document is to help Nokia service levels 1 and 2 workshop technicians to carry out
service to Nokia 3100. This Service Manual is to be used only by authorized Nokia service partners, and the
content of it is confidential. Please note that Nokia provides also other guidance documents (e.g. Service
Bulletins) for service partners, follow these regularly and comply with the given instructions.

While every endeavor has been made to ensure the accuracy of this document, some errors may exist.
If you find any errors or if you have further suggestions, please notify Nokia using the address below:

mailto:[e-mail]

Please keep in mind also that this documentation is continuously being updated and modified, so watch
always out for the newest version.

Warnings and Cautions

Please refer to the phone’s user guide for instructions relating to operation, care and maintenance
including important safety information. Note also the following:

Warnings:

CARE MUST BE TAKEN ON INSTALLATION IN VEHICLES FITTED WITH ELECTRONIC ENGINE

1.
MANAGEMENT SYSTEMS AND ANTI–SKID BRAKING SYSTEMS. UNDER CERTAIN FAULT CONDITIONS,
EMITTED RF ENERGY CAN AFFECT THEIR OPERATION. IF NECESSARY, CONSULT THE VEHICLE
DEALER/MANUFACTURER TO DETERMINE THE IMMUNITY OF VEHICLE ELECTRONIC SYSTEMS TO RF ENERGY.
THE HANDPORTABLE TELEPHONE MUST NOT BE OPERATED IN AREAS LIKELY TO CONTAIN

2.
POTENTIALLY EXPLOSIVE ATMOSPHERES EG PETROL STATIONS (SERVICE STATIONS), BLASTING AREAS ETC.
OPERATION OF ANY RADIO TRANSMITTING EQUIPMENT, INCLUDING CELLULAR TELEPHONES, MAY

3.
INTERFERE WITH THE FUNCTIONALITY OF INADEQUATELY PROTECTED MEDICAL DEVICES. CONSULT A
PHYSICIAN OR THE MANUFACTURER OF THE MEDICAL DEVICE IF YOU HAVE ANY QUESTIONS. OTHER
ELECTRONIC EQUIPMENT MAY ALSO BE SUBJECT TO INTERFERENCE.

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Cautions:

1. Servicing and alignment must be undertaken by qualified personnel only.

2. Ensure all work is carried out at an anti–static workstation and that an anti–static wrist strap is
worn.

3. Ensure solder, wire, or foreign matter does not enter the telephone as damage may result.

4. Use only approved components as specified in the parts list.

5. Ensure all components, modules screws and insulators are correctly re–fitted after servicing and
alignment. Ensure all cables and wires are repositioned correctly.

6. All PC’s used with NMP Service Software for this produce must be bios and operating system

”Year 2000 Compliant”.

Electrostatic discharge can easily damage the sensitive components of electronic
products. Therefore every Service Supplier has to take care of all precautions, which are
mentioned in the service level related “Service Partner Requirements”, available on
Nokia Partner Web Site. Also see ESD Protection Requirements in this Service Manual.

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2. GENERAL REPAIR INFORMATION

IN THIS SECTION THE TECHNICIAN WILL GET SOME GENERAL HINTS HOW TO CARRY OUT REPAIRS:

o To familiarize oneself with Nokia 3100 read the user guide on www.nokia.com

by selecting the Phone Model.

o Before starting the repair you must take care of ESD precautions like being in your ESD Protected Area

and connecting your wristband.

o Use gloves to avoid corrosion and fingerprints.
o Protect windows and displays with a film to avoid dust and scratches.
o When cleaning the pads you have to use a soft cloth/ESD brush and Isopropanol. It is not allowed to use

a glass fiber pencil because it scratches the surface and will lead later on to corrosion.

o Mechanical parts (except shielding lids), which didn’t repair the failure, can be reused, if they are not

soldered.

o When removing the shielding lids make sure to replace them with new ones, otherwise the high-

frequency leakage can have an influence on the device.

o Use always original Nokia spare parts.
o Check the soldering joints of the parts which are concerned regarding the indicated error

(e.g. soldered connectors or switches) and resolder them if necessary (Level 2 only).

o Remove redundant soldering flux after repair.
o Meet the torque requirements when assembling the unit (see also the document “torques for

transceiver assembly” on Nokia Partner Web Site).

o Always use your own equipment for testing where you are sure that it works. E.g. if the customer

complains about charger function, please test the phone with your own charger to be sure if phone or
charger causes the malfunction.

o When doing the Faultlogger entries, always note the Item code, which caused the malfunction. Also, fill

in the appropriate part code from the assembly, if needed.

o Please be aware that some malfunctions could be software related and solved by an update.

These mention General Service Bulletins have to be followed:

SB-027: Original Nokia Accessories
SB-089: Don’t try to repair prototypes (indicated on Type Label).
SB-107: Be sure that you have minimum hardware requirements in place.
SB-115: Handling of liquid damages.
SB-121: Return the defective part, if one of your service tools causes malfunction.
SB-124 Service Policy for packaging serviced products
SB-131: Check these guidelines when refurbishing products.
SB-148: Improvements to Faultlog Reporting Tool
SB-156: Packing Material
SB-161: New structure of General Bulletins
SB-163: Service handling of PWBs and PCBs during repair process
SB-164: New barcode for future products
SB-165: NMP Global Symptom Codes
SB-167: NMP Global Fault Codes (Level 1&2)

Standard Tools
SB-011: NMP Standard Toolkit
Spare Parts

SB-004: New swap phone cartons

Please check Nokia Partner Web Site (PWS) for latest news and files on a regular basis.

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-->Support--> Phones,

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3. PATHFINDER FOR WORKSHOP STAFF

In addition to the information in this Service Manual, there are several instructions and information, which
have to be followed.
Main documentation database is Nokia Partner Website
purpose of serving different multimedia content, like video clips or interactive tutorials.

Nokia Partner Web Site Nokia Care Point

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, which refers also to Nokia Care Point with the

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It is mandatory to watch for newest technical and organizational information on a daily basis to be
updated as required (see “Latest Updates in support Library”). Every new information has to be processed
and implemented as soon as possible.
When logged into PWS you can also find needed information to different headlines respectively tools

Downloads

like:

Support Library

Accessories
Battery Tester
Common Software
Flashing Tools
General --> Instructions
GoNoGo Tester
Service Tools
Tester Support
Wintesla
Products (Service Manuals, Service Bulletins)

To spare server bandwidth it is recommended to download newest version of huge files like videos,
Phoenix packages or Service Manuals only once and distribute it internally for further use.

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4. EXPLODED VIEW AND COMPONENT DISPOSAL

Recommendation for the ecologically friendly disposal of components. Colorized components show the different categories.

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Description: See corresponding ITEM/CIRCUIT REF of the SPL (Spare Parts List)

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5. SPARE PARTS LIST

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SPARE PARTS

ITEM/

CIRCUIT REF.

QTY PART NO

PART NAME

I001 1 XXXXXXX A-COVER
I002 1 XXXXXXX KEYPAD
I003 6 6290119 SCREW 1.8X6 RF T6+ BLK
I004 1 - SYS MODULE MX5
I005 1 - Shielding Assembly
I008 1 9453311 POWER BUTTON
I010 1 9453273 B-COVER
I013 1 XXXXXXX C-COVER
I014 1 5400243 CONN DC-JACK 3.5MM 3POL SPR 90DEG
I015 1 5140265 MIC MOD+HOLDER TOMAHAWK -42+-3DB
I016 1 6800069 MATSUSHITA VANESSA VIBRA 1.3V
I017 1 9560199 SIM-FLAP
I018 1 9510935 C-COVER REL. SPR. DMD08481
I019 1 9453272 C-COVER REL. BUT. DMD10535

1 9498010 UI-MODULE ASSY (I020 – I024)
1 9491669 UI-SHIELD KEY DOME ASSY (I020 – I021)
I021 1 - KEY DOME
I020 1 - UI-SHIELD
I022 1 5140251 EARPIECE105+-3DB32R D8.1X2.25 PICO
I023 1 - LCD MODULE
I024 2 9560206 LOCKING CLIP

1 0660266 ANTENNA ASSY (I030 – I034)
I030 1 - IHF LID
I031 2 - IHF PIN
I032 1 - SPEAKER HF 69+-2DB 8R D16X4.36
I033 1 - IHF ENCLOSURE
I034 1 - ANTENNA RADIATOR

I035 1 - TYPE LABEL

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SOLDERING COMPONENTS ONLY FOR LEVEL 2

ITEM/

CIRCUIT REF.

V310 1 4864577 LED SML512WBC2WT86N 0603
V311 1 4864577 LED SML512WBC2WT86N 0603
V318 1 4864577 LED SML512WBC2WT86N 0603
V319 1 4864577 LED SML512WBC2WT86N 0603
V322 1 4864577 LED SML512WBC2WT86N 0603
V323 1 4864577 LED SML512WBC2WT86N 0603
F100 1 5119019 SM FUSE F 1.5A 32V
S302 1 5200025 SM TACT SW SIDE TRAVEL 0.2 MM

QTY PART NO

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PART NAME

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VARIANT PARTS

ITEM/

CIRCUIT REF.

I001 1 9459929 A-COVER WHITE
I001 1 9459926 A-COVER RED
I001 1 9459928 A-COVER LIGHT BLUE
I001 1 9459930 A-COVER BLACK BLUE
I002 1 9791085 KEYPAD LATIN
I002 1 9791086 KEYPAD CYRILLIC
I002 1 9791077 KEYPAD GREEK
I002 1 9791081 KEYPAD HEBREW
I002 1 9791079 KEYPAD ARABIC
I013 1 9453356 C-COVER BLACK BLUE DMD10532
I013 1 9453355 C-COVER RED DMD10532
I013 1 9453353 C-COVER LIGHT BLUE DMD10532
I013 1 9453352 C-COVER WHITE DMD10532

QTY PART NO

PART NAME

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SWAP UNITS

QTY PART NO

PART NAME

1 0079695 N3100 RH-19 SWAP ENGINE ZA
1 0079696 N3100 RH-19 SWAP ENGINE FR
1 0079697 N3100 RH-19 SWAP ENGINE UA
1 0079698 N3100 RH-19 SWAP ENGINE CZ
1 0079699 N3100 RH-19 SWAP ENGINE TR
1 0079700 N3100 RH-19 SWAP ENGINE RU
1 0079701 N3100 RH-19 SWAP ENGINE PL
1 0079702 N3100 RH-19 SWAP ENGINE E&A

SERVICE TOOLS

TYPE QTY PART NO PART NAME

1 0080541 FLS-4S SALES PACK E&A (inclusive 0680032)
1 0680032 UNIV. POWERSUPPLY FPS-8

1 0730218 XCS-1 SERVICE CABLE
1 0770472 FLA-30 POS FLASH ADAPTER
1 0273558 BL-5C BATTERY
1 0770431 SRT-6 OPENING TOOL
1 0770450 FLA-30 TESTPINS (10 PCS)

ACCESSORY 1 0273636 DCV-14 DESK TOP STAND
ACCESSORY 1 0272169 AC TRAVEL CHARGER ACP-8E (EUR)
ACCESSORY 1 0272172 AC TRAVEL CHARGER ACP-8X (UK)
ACCESSORY 1 0274086 HS-5 POP-PORT BASIC HEADSET

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6. SERVICE TOOLS

PAGE 10 (22) Approved 1.0

ACF-8
Universal Power Supply is used to power FLS-4S.

FLS-4S incl. Driver and User Guide

is a dongle and flash device incorporated into one package,
developed specifically for POS use.

XCS-1

Service Cable is used to connect FLS-4S to FLA 25.

DJk

FLA-30

POS Flash Adapter is used in POS (Point of Sales)
environment for software updating. It provides controlled
supply voltage and necessary connections between the
phone and the Flash Device. It substitutes for the phone’s
standard battery during the software update.

Stand DCV-14
Provides easy charging and convenient data
synchronization with a compatible computer using the
Connectivity Adapter Cable DKU-5 (supplied separately).

Travel Charger ACP-8E/ACP-8X

Lightweight multi-voltage charger for charging your phone
battery.

Internal Battery BL-5C
Inserted under the back cover, this Li-ion 850 mAh battery
provides power in a lightweight package.

Headset HS-5
An easy and convenient handsfree solution with remote
control.

New Test Pins

for Flash Adapter FLA-30

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NMP code 0772040 Content

PAGE 11 (22) Approved 1.0

 Nokia opening tool SRT-6 Nokia No. 0770431
 Tonichi torque driver Nokia No. 6901525
 Hoya
 Dastex
 Artilux
 Wera
 Wera bit T6 867/4TX 6x50
 Wera bit T6 PLUS
 Facom
 Facom T5 driver SP.14032
 Facom T6 driver SP.14033
 Facom slot screwdriver AEF. 2x35.E
 Wetec
 Wetec tweezers 22 SA-ESD
 Wetec tweezers 13 SA-SMD ESD
 Wetec tweezers PSF SA-ESD
 Wetec ESD brush E1211
 Kaiser Fototechnik
 Wetec dental tool DEM83266/0
 RS Components

micro fibre cloth MX304

gloves S, M, XL
goggles AH166

bit T5 867/4TX 5x50

®

867/4TX 6IP

side cutter 416E

tweezers 7abb SA-ESD

airbrush 6315

Scissors 323-5732

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7. SW-UPDATE

To use FLS-4S Flash Dongle you have to follow the user guide inside the sales package. Please check always
the latest version of flash software, which is available on Nokia Partner Web Site.

Flash Concept – (Point of Sales)

It is very important to follow this insertion and removal procedure, otherwise the contact pins of
Flash Adapter will be damaged.

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Insert the Flash Adapter FLA-30 like a battery, start at
the Battery Connector side.

Open SIM-Flap.

Now, push down the bottom side of the Flash Adapter,
do not use too much force.

When removing the Flash Adapter, always start from
the bottom side of the unit.

Take away the unit now.

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8. DISASSEMBLY INSTRUCTIONS (ALSO SEE THE VIDEO CLIPS ON CARE POINT)

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If not already done protect window to avoid dust and
scratches with a film.

Remove A-Cover as shown in the picture.

Press the Release Button before removing the C-Cover.

Unscrew the six T6 screws, using the order shown. For

assembly, the reverse order and a Torx T6 PLUS
with torque of 20Ncm have to be used.

Separate the module from the B-Cover and unplug the
display connector carefully by removing UI-Shield from
PWB.

Use the SRT-6 to remove the LCD from the UI-Shield.
Prevent the Key Dome tape from getting dirty.

Separate UI-Shield from PWB carefully. Key Dome is
attached with adhesive tape, which must not be
touched.

Always protect LCD window with a protection film to
avoid dust and scratches.

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Remove Earpiece. Note the guiding pin when
assembling.

Remove Power Key.

The Shielding is attached with hooks at its backside. To
remove the Shielding from B-Cover you first have to
expand B-Cover. Then push Shielding upwards.

Use SRT-6 to lift up the Antenna.

Now, the Antenna can be removed.

Use tweezers to pull up Microphone.

Use tweezers when removing the Vibra Motor.

To remove the DC-Jack, place tweezers between the
spring contacts and under the Jack. You’ll need to use
additional force to pull the Jack upwards.

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A straight bladed screwdriver can be used as lever to
remove the Release Spring.

Open SIM-Flap and turn it as shown in the picture.

Release Button drops out when turning B-Cover.

Expand B-Cover carefully and remove SIM-Flap.

9. LEGEND FOR QUICK TROUBLE SHOOTER

This legend is valid for all parts of the Quick Trouble Shooter

Follow the steps until the problem is solved. If this doesn’t help, you are not authorized to go forward.
Only underlined components ( e.g. I002

) can be changed.

The start point of repair activities regarding the appeared fault symptoms.

Follow the arrows step by step

Pads or contacts: Check optical and mechanical condition particularly
regarding to corrosion. Clean if necessary.

Measure component for electrical functionality and change, if needed.
(Level 2 only)

Pads or contacts: Check optical and mechanical condition particularly
regarding to corrosion. Clean with ESD brush only, if necessary.

No more actions possible send product to the appropriate service partner
with higher service level.

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10. QUICK TROUBLE SHOOTER

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11. QUICK TROUBLE SHOOTER PART 2

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12. QUICK TROUBLE SHOOTER PART 2

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13. GONOGO TEST (GSM ONLY)

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After the optical check as GoNoGo test has to be
carried out if the unit has been unscrewed to
guarantee the functionality of the phone.

Please refer to the actual information on
Partner Web Site and Nokia Care Point. When
using automatic tester support, take care of
the right setup according to the tester type
and product type.
Please refer to “Recommended Service
Equipment” on Nokia Partner Web Site.

14. BATTERY TEST

A battery tester lets you test the capacity of Nokia batteries.

Please refer to the actual information on Partner Web Site.

Mobile Phone Tester

http://www.astratec.co.uk/

http://www.cadex.com/

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15. SERVICE NOTES

We recommend using Service Notes when shipping phones to other Service Partners. It prevents the
product from scratches, it is ESD-neutral and has the possibility to give valuable feedback of the fault
symptom through a structured form. Please refer to the document Service Notes for faulty NMP

transceiver on Partner Web Site to get further information.

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16. FORWARDING OF REPAIRS TO SERVICE LEVEL 3 OR 4 SUPPLIERS

We recommend using the offered swap phone cartons as described in Spare Parts SB004.

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Always Protect the window with a protection film.

Add repair documentation e.g. filled-in service note
into the swap carton.

Put the unit under the stretch film.

Fold the swap carton as shown in Spare Parts SB-004.

There two different sizes of swap cartons for common mobile phones.

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17. ESD PROTECTION REQUIREMENTS

Please refer to the Partner Web Site document
General instructions Service Partner Requirements.

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USE Conductive bags and boxes
USE ESD compatible service tools
USE Conductive wastebaskets
USE ESD gloves when handling PWBs/PCBs
USE Cleaning material without changing el. Characteristics
USE Grounded service equipment, i.e. soldering station
USE ESD clothes such as coat or frock

The video covers general issues concerning Electro-Static Discharge (ESD)
source: Nokia Care Point

NO Smoking
NO Drinking
NO Eating
NO Dust
NO Useless Items
NO Normal pressured air for

cleaning modules/displays

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