Nokia 3100, RH-19 Service Manual
nokia
CONNECTING PEOPLE
Nokia Mobile Phones Customer Care EMEA
Technical Services, Repair Concepts Confidential 22.08.2003
PAGE 1 (22) Approved 1.0
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nokia
3100
RH-19
Transceiver Features
• Glow-in-the-dark cover
• Flashing lights when phone rings
• Java™ games, GPRS (Class 6) Rel.97
• Nokia Xpress-on™ Gaming cover (available separately)
• Animated screensavers
• Tri-band phone (GSM 900/1800/1900)
• Handsfree speaker
• XHTML browser
• Color display
• Multimedia Messaging (MMS)
• Picture Messaging
• Rhythmic backlight alert
• Changeable color schemes
• Pop-Port™ interface
• Send/receive pictures, graphics, install applications with
Nokia PC Suite for 3100
• JPEG/PNG support in browser
• Speed dialing
• Conference call (up to 5 participants)
Transceiver with BL-5C 850mAh Li-ion battery pack
Talk time Standby Note
Up to 2-6 hours
Up to 170-410
(7-17 days)
hours
Depends
on network
parameters
SERVICE MANUAL
Service Level 1&2
Copyright © Nokia Corporation. This material, including documentation and any related computer
programs, is protected by copyright controlled by Nokia Mobile Phones. All rights are reserved.
Copying, including reproducing, storing, adapting or translating, any or all of this material requires
the prior written consent of Nokia Mobile Phones. This material also contains confidential
information, which may not be disclosed to others without the prior written consent of Nokia
Mobile Phones.
Service Manual 3100 Level 1&2 Copyright 2003 © Nokia Corporation
nokia
CONNECTING PEOPLE
Nokia Mobile Phones Customer Care EMEA
Technical Services, Repair Concepts Confidential 22.08.2003
TABLE OF CONTENT
Page
1.
INTRODUCTION ...................................................................................................................................... 3
2. GENERAL REPAIR INFORMATION ................................................................................................... 4
3. PATHFINDER FOR WORKSHOP STAFF............................................................................................ 5
4. EXPLODED VIEW AND COMPONENT DISPOSAL.......................................................................... 6
5. SPARE PARTS LIST................................................................................................................................. 7
6. SERVICE TOOLS.................................................................................................................................... 10
7. SW-UPDATE ............................................................................................................................................ 12
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8. DISASSEMBLY INSTRUCTIONS (ALSO SEE THE VIDEO CLIPS ON CARE POINT) ............ 13
9. LEGEND FOR QUICK TROUBLE SHOOTER .................................................................................. 15
10. QUICK TROUBLE SHOOTER ......................................................................................................... 16
11. QUICK TROUBLE SHOOTER PART 2 .......................................................................................... 17
12. QUICK TROUBLE SHOOTER PART 2 .......................................................................................... 18
13. GONOGO TEST (GSM ONLY) ......................................................................................................... 19
14. BATTERY TEST.................................................................................................................................. 19
15. SERVICE NOTES................................................................................................................................ 20
16. FORWARDING OF REPAIRS TO SERVICE LEVEL 3 OR 4 SUPPLIERS............................... 21
17. ESD PROTECTION REQUIREMENTS........................................................................................... 22
CHANGE HISTORY
Status Version No. Date Comments
Draft 0.1 01.07.2003 Initial draft
Approved 1.0 22.08.2003 approval
Service Manual 3100 Level 1&2 Copyright 2003 © Nokia Corporation
nokia
CONNECTING PEOPLE
Nokia Mobile Phones Customer Care EMEA
Technical Services, Repair Concepts Confidential 22.08.2003
1. INTRODUCTION
The purpose of this document is to help Nokia service levels 1 and 2 workshop technicians to carry out
service to Nokia 3100. This Service Manual is to be used only by authorized Nokia service partners, and the
content of it is confidential. Please note that Nokia provides also other guidance documents (e.g. Service
Bulletins) for service partners, follow these regularly and comply with the given instructions.
While every endeavor has been made to ensure the accuracy of this document, some errors may exist.
If you find any errors or if you have further suggestions, please notify Nokia using the address below:
mailto:cc-ts-rc.documentation@nokia.com
Please keep in mind also that this documentation is continuously being updated and modified, so watch
always out for the newest version.
Warnings and Cautions
Please refer to the phone’s user guide for instructions relating to operation, care and maintenance
including important safety information. Note also the following:
Warnings:
CARE MUST BE TAKEN ON INSTALLATION IN VEHICLES FITTED WITH ELECTRONIC ENGINE
1.
MANAGEMENT SYSTEMS AND ANTI–SKID BRAKING SYSTEMS. UNDER CERTAIN FAULT CONDITIONS,
EMITTED RF ENERGY CAN AFFECT THEIR OPERATION. IF NECESSARY, CONSULT THE VEHICLE
DEALER/MANUFACTURER TO DETERMINE THE IMMUNITY OF VEHICLE ELECTRONIC SYSTEMS TO RF ENERGY.
THE HANDPORTABLE TELEPHONE MUST NOT BE OPERATED IN AREAS LIKELY TO CONTAIN
2.
POTENTIALLY EXPLOSIVE ATMOSPHERES EG PETROL STATIONS (SERVICE STATIONS), BLASTING AREAS ETC.
OPERATION OF ANY RADIO TRANSMITTING EQUIPMENT, INCLUDING CELLULAR TELEPHONES, MAY
3.
INTERFERE WITH THE FUNCTIONALITY OF INADEQUATELY PROTECTED MEDICAL DEVICES. CONSULT A
PHYSICIAN OR THE MANUFACTURER OF THE MEDICAL DEVICE IF YOU HAVE ANY QUESTIONS. OTHER
ELECTRONIC EQUIPMENT MAY ALSO BE SUBJECT TO INTERFERENCE.
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Cautions:
1. Servicing and alignment must be undertaken by qualified personnel only.
2. Ensure all work is carried out at an anti–static workstation and that an anti–static wrist strap is
worn.
3. Ensure solder, wire, or foreign matter does not enter the telephone as damage may result.
4. Use only approved components as specified in the parts list.
5. Ensure all components, modules screws and insulators are correctly re–fitted after servicing and
alignment. Ensure all cables and wires are repositioned correctly.
6. All PC’s used with NMP Service Software for this produce must be bios and operating system
”Year 2000 Compliant”.
Electrostatic discharge can easily damage the sensitive components of electronic
products. Therefore every Service Supplier has to take care of all precautions, which are
mentioned in the service level related “Service Partner Requirements”, available on
Nokia Partner Web Site. Also see ESD Protection Requirements in this Service Manual.
Service Manual 3100 Level 1&2 Copyright 2003 © Nokia Corporation
nokia
CONNECTING PEOPLE
Nokia Mobile Phones Customer Care EMEA
Technical Services, Repair Concepts Confidential 22.08.2003
2. GENERAL REPAIR INFORMATION
IN THIS SECTION THE TECHNICIAN WILL GET SOME GENERAL HINTS HOW TO CARRY OUT REPAIRS:
o To familiarize oneself with Nokia 3100 read the user guide on www.nokia.com
by selecting the Phone Model.
o Before starting the repair you must take care of ESD precautions like being in your ESD Protected Area
and connecting your wristband.
o Use gloves to avoid corrosion and fingerprints.
o Protect windows and displays with a film to avoid dust and scratches.
o When cleaning the pads you have to use a soft cloth/ESD brush and Isopropanol. It is not allowed to use
a glass fiber pencil because it scratches the surface and will lead later on to corrosion.
o Mechanical parts (except shielding lids), which didn’t repair the failure, can be reused, if they are not
soldered.
o When removing the shielding lids make sure to replace them with new ones, otherwise the high-
frequency leakage can have an influence on the device.
o Use always original Nokia spare parts.
o Check the soldering joints of the parts which are concerned regarding the indicated error
(e.g. soldered connectors or switches) and resolder them if necessary (Level 2 only).
o Remove redundant soldering flux after repair.
o Meet the torque requirements when assembling the unit (see also the document “torques for
transceiver assembly” on Nokia Partner Web Site).
o Always use your own equipment for testing where you are sure that it works. E.g. if the customer
complains about charger function, please test the phone with your own charger to be sure if phone or
charger causes the malfunction.
o When doing the Faultlogger entries, always note the Item code, which caused the malfunction. Also, fill
in the appropriate part code from the assembly, if needed.
o Please be aware that some malfunctions could be software related and solved by an update.
These mention General Service Bulletins have to be followed:
SB-027: Original Nokia Accessories
SB-089: Don’t try to repair prototypes (indicated on Type Label).
SB-107: Be sure that you have minimum hardware requirements in place.
SB-115: Handling of liquid damages.
SB-121: Return the defective part, if one of your service tools causes malfunction.
SB-124 Service Policy for packaging serviced products
SB-131: Check these guidelines when refurbishing products.
SB-148: Improvements to Faultlog Reporting Tool
SB-156: Packing Material
SB-161: New structure of General Bulletins
SB-163: Service handling of PWBs and PCBs during repair process
SB-164: New barcode for future products
SB-165: NMP Global Symptom Codes
SB-167: NMP Global Fault Codes (Level 1&2)
Standard Tools
SB-011: NMP Standard Toolkit
Spare Parts
SB-004: New swap phone cartons
Please check Nokia Partner Web Site (PWS) for latest news and files on a regular basis.
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Service Manual 3100 Level 1&2 Copyright 2003 © Nokia Corporation
nokia
CONNECTING PEOPLE
Nokia Mobile Phones Customer Care EMEA
Technical Services, Repair Concepts Confidential 22.08.2003
3. PATHFINDER FOR WORKSHOP STAFF
In addition to the information in this Service Manual, there are several instructions and information, which
have to be followed.
Main documentation database is Nokia Partner Website
purpose of serving different multimedia content, like video clips or interactive tutorials.
Nokia Partner Web Site Nokia Care Point
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, which refers also to Nokia Care Point with the
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It is mandatory to watch for newest technical and organizational information on a daily basis to be
updated as required (see “Latest Updates in support Library”). Every new information has to be processed
and implemented as soon as possible.
When logged into PWS you can also find needed information to different headlines respectively tools
Downloads
like:
Support Library
Accessories
Battery Tester
Common Software
Flashing Tools
General --> Instructions
GoNoGo Tester
Service Tools
Tester Support
Wintesla
Products (Service Manuals, Service Bulletins)
To spare server bandwidth it is recommended to download newest version of huge files like videos,
Phoenix packages or Service Manuals only once and distribute it internally for further use.
Service Manual 3100 Level 1&2 Copyright 2003 © Nokia Corporation
nokia
CONNECTING PEOPLE
Nokia Mobile Phones Customer Care EMEA
Technical Services, Repair Concepts Confidential 22.08.2003
4. EXPLODED VIEW AND COMPONENT DISPOSAL
Recommendation for the ecologically friendly disposal of components. Colorized components show the different categories.
PAGE 6 (22) Approved 1.0
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Description: See corresponding ITEM/CIRCUIT REF of the SPL (Spare Parts List)
Service Manual 3100 Level 1&2 Copyright 2003 © Nokia Corporation
nokia
CONNECTING PEOPLE
Nokia Mobile Phones Customer Care EMEA
Technical Services, Repair Concepts Confidential 22.08.2003
5. SPARE PARTS LIST
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SPARE PARTS
ITEM/
CIRCUIT REF.
QTY PART NO
PART NAME
I001 1 XXXXXXX A-COVER
I002 1 XXXXXXX KEYPAD
I003 6 6290119 SCREW 1.8X6 RF T6+ BLK
I004 1 - SYS MODULE MX5
I005 1 - Shielding Assembly
I008 1 9453311 POWER BUTTON
I010 1 9453273 B-COVER
I013 1 XXXXXXX C-COVER
I014 1 5400243 CONN DC-JACK 3.5MM 3POL SPR 90DEG
I015 1 5140265 MIC MOD+HOLDER TOMAHAWK -42+-3DB
I016 1 6800069 MATSUSHITA VANESSA VIBRA 1.3V
I017 1 9560199 SIM-FLAP
I018 1 9510935 C-COVER REL. SPR. DMD08481
I019 1 9453272 C-COVER REL. BUT. DMD10535
1 9498010 UI-MODULE ASSY (I020 – I024)
1 9491669 UI-SHIELD KEY DOME ASSY (I020 – I021)
I021 1 - KEY DOME
I020 1 - UI-SHIELD
I022 1 5140251 EARPIECE105+-3DB32R D8.1X2.25 PICO
I023 1 - LCD MODULE
I024 2 9560206 LOCKING CLIP
1 0660266 ANTENNA ASSY (I030 – I034)
I030 1 - IHF LID
I031 2 - IHF PIN
I032 1 - SPEAKER HF 69+-2DB 8R D16X4.36
I033 1 - IHF ENCLOSURE
I034 1 - ANTENNA RADIATOR
I035 1 - TYPE LABEL
Service Manual 3100 Level 1&2 Copyright 2003 © Nokia Corporation
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