NETGEAR DM602 User Manual 2

Reference Manual for the Model DM602 ADSL Modem

NETGEAR, Inc.

4500 Great America Parkway Santa Clara, CA 95054 USA Phone 1-888-NETGEAR

SM-DM602 October 2002

Trademarks

NETGEAR is a trademark of Netgear, Inc. Microsoft, Windows, and Windows NT are registered trademarks of Microsoft Corpor at io n. Other brand and product names are registered trademarks or trademarks of their respective holders.

Statement of Conditions

In the interest of improving internal design, operational function, and/or reliability, NETGEAR reserves the right to make changes to the products described in this document without notice.

NETGEAR does not assume any liabi l ity that may occur due to the use or applicat ion of the product(s) or circuit layout(s) described herein.

Federal Communications Commission (FCC) Compliance Notice: Radio Frequency Notice

This equipment has b een tested and found to comply with the limit s for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protecti on against harmful interference in a residential inst allation. This equipment generates, uses, a nd can radiate radio frequency energy and, if not installed and used in accordance with the inst ructions, m ay caus e harmful inte rference to radio c ommunic ations. Ho wever, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving an t enna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help .

EN 55 022 Declaration of Conformance

This is to c ertify that the Model DM602 ADSL Mod em is shielded against the generation of radio interference in accordance with the applic ati on of Co un cil Dire c tiv e 89/ 336/E EC, Article 4a. Conformity is declared by the a pplic atio n of EN 55 022 Class B (CISPR 22).

Bestätigung des Herstellers/Importeurs

Es wird hiermit bestätigt, daß das Model DM602 ADSL Modem gemäß der im BMPT-AmtsblVfg 243/1991 und Vfg 46/1992 aufgeführten Bestimmungen entstört ist. Das vorschriftsmäßige Betreiben einiger Geräte (z.B. Testsender) kann jedoch gewissen Beschränkungen unterliegen. Lesen Sie dazu bitte die Anmerkungen in der Betriebsanleitung.

Das Bundesamt für Zulassungen in der Telekommunikation wur de davon unterrich tet, daß dieses Gerät auf den Markt gebracht wurde und es ist berechtigt, die Serie auf die Erfüllung der Vorschriften hin zu überprüfen.

Certificate of the Manufacturer/Importer

It is hereby certified that the Model DM602 ADSL Modem has been suppressed in accordan c e with the conditions set out in the BMPT-AmtsblVfg 243/1991 and Vfg 46/1992. The operation of some equipment (for example, test transmitters) in accordance with the regulations may, however, be subject to certain restrictions. Please refer to the notes in the operating instructions.

Federal Office for Telecommunications Approvals has been notified of the placing of this equipment on the market

has been granted the right to test the series for compliance with the regulation s.

and

Voluntary Control Council for Interference (VCCI) Statement

This equipment is in the second category (information eq uipment to be used in a residen tial area or an adjacent area thereto) and conforms to the standards set by the Voluntary Control Council for Interference by Data Processing Equipment and Electronic Office Machines aimed at preventing radio interference i n such residential areas.

When used near a radio or TV receiver, it may become the cause of radi o i nt erference. Read instructions for correct handling.

Customer Support

Refer to the Support Information Card that shipped with your Model DM602 ADSL Modem .

World Wide Web

NETGEAR maintains a World Wide Web home page that you can access at the universal resource locat or (URL) http://www.netgear.com. A direct connection to the Internet and a Web browser such as Internet Explorer or Netscape are required.

iii

About This Guide Chapter 1

Introduction

About the Modem ................................. ....... ...... ....... ...... ............................................. ...1-1

Key Features ..................................................................................................................1-1

Auto UplinkTM and Autosensing 10/100 Ethernet .....................................................1-2

Modem or Router Device Mode ...............................................................................1-2

Modem Device Mode ...................................................................................... ...1- 2

Router Device Mode ..........................................................................................1-3

Easy Installation and Management ..........................................................................1-3

Maintenance and Support ........................................................................................1-3

Chapter 2 Setting Up the Hardware

Package Contents ..........................................................................................................2-1

The Modem’s Front Panel ..............................................................................................2-3

The Modem’s Rear Panel ...............................................................................................2-4

Local Network Hardware Requirements .........................................................................2-4

PC Requirements ..................... ...... ....... ...... ....... ...... ....... ...... ...................................2-4

Access Requirement ................................................................................................2-5

Connecting the Modem ..................................................................................................2-5

Connecting to Your ADSL Service and Telephone Provider ....................................2-5

ADSL Through a Modular RJ-11 Wall Jack. ......................................................2-6

ADSL Through Other Wall Jacks .......................................................................2-6

Connecting the Power Adapter ................................................................................2-7

Verifying Power ........................................................................................................2-7

Connecting to Your Computer ........................................................................................2-8

Ethernet ....................................................................................................................2-8

USB ............................. ................................ ................................ .............................2-8

Ready to Configure Your Modem .................................................................................2-10

Contents v

Chapter 3 Preparing Your Computer

Preparing Your Computer for TCP/IP Networking ..........................................................3-1

Configuring Windows 95, 98, and ME for TCP/IP Networking .................................3-2

Install or Verify Windows Networking Components ...........................................3-2

Enabling DHCP to Automatically Configure TCP/IP Settings ............................3-4

Selecting Windows’ Internet Acce ss Metho d ........................ ....... ...... ....... ......... 3- 4

Verifying TCP/IP Properties (Windows) .............................................................3-5

Configuring Windows NT or 2000 for TCP/IP Networking .......................................3-5

Install or Verify Windows Networking Components ...........................................3-5

Verifying TCP/IP Properties ...............................................................................3-6

Configuring A Macintosh for TCP/IP Networking ............................................................3-6

Configuring MacOS 8.6 or 9.x for TCP/IP Networking .............................................3-6

Configuring MacOS X for TCP/IP Networking ..........................................................3-7

Verifying TCP/IP Properties for Macintosh Computers ............................................3-8

Verifying the Readiness of Your DSL Internet Account ..................................................3-9

Are Login Protocols Used? ......................................................................................3-9

Is Your ISP Configuration for a Static IP Address? ..................................................3-9

Restarting the Computer ..............................................................................................3-10

Ready for Configuration ..... ...... ....... ...... ....... ...... ....... ...... ..............................................3 -1 0

Chapter 4 Basic Configuration of the Modem

Accessing the Web Configuration Manager in the Modem ............................................4-1

Configuring the Modem in Router Device Mode

for an ISP Account with PPPoE or PPPoA Login ...........................................................4-3

Configuring the Modem in Modem De vice Mode

for a Fixed (Static) TCP/IP Account ................................................................................4-4

Completing the Configuration .........................................................................................4-6

Chapter 5 Advanced Configuration of the Modem

Router Device Mode Status ............................................................................................5-1

Modem Device Mode Status ...........................................................................................5-5

LAN IP Setup ..................................................................................................................5-7

Changing the Modem Access Password ........................................................................5-8

Firmware Upgrade ..........................................................................................................5-8

DMZ ................................... ............................................. ................................................5-9

vi Contents

Device Mode .................................................................................................................5-10

Chapter 6 Troubleshooting

Basic Functioning .................... ....... ...... ....... ...... ....... ...... ....... .........................................7-1

PWR LED Not On ....................................................................................................7-1

Troubleshooting the Modem’s Web Configuration Interface ...........................................7-2

Troubleshooting the ISP Connection ..............................................................................7-3

ADSL link .................................................................................................................7-3

WAN LED Blinking Yellow ..................................................................................7-3

WAN LED Off .....................................................................................................7-3

Obtaining a WAN IP Address ...................................................................................7-4

Troubleshooting PPPoE or PPPoA ..........................................................................7-4

Troubleshooting Internet Browsing ..........................................................................7-5

Restoring the Default Configuration and Password ........................................................7-5

Using the Default Reset button ................................................................................7-5

Appendix A Technical Specifications

General Specifications ................................................................................................... A-1

Glossary Index

Contents vii

viii Contents

About This Guide

Congratulations on your purchase of the NETGEAR™ Model DM602 ADSL Modem . The DM602 modem provides a secure connection for a computer to the Internet through an

internal ADSL modem.

Technical Support

For help with any technical issues, contact Customer Support, or visit us on the Web at www.NETGEAR.com. The NETGEAR Web site includes an extensive knowledge base, answers to frequently asked questions, and a means for submitting technical questions online.

Related Publications

As you read this document, you may be directed to various RFC documents for further information. An RFC is a Request For Comment (RFC) published by the Internet Engineering T ask F orce (IETF), an ope n or ganizat ion that defi nes the arch itectur e and operat ion of the In ternet. The RFC documents outline and define th e standard pr otocols and pr ocedures for the Internet. The documents are listed on the World Wide Web at www.ietf.org and are mirrored and indexed at many other sites worldwide.

About This Guide ix

Reference Manual for the Model DM602 ADSL Modem

Typographical Conventions

This guide uses the following typographical conventions: italics Book titles and UNIX file, command, and directory names.

courier font Screen text, user-typed command-line entries.

Initial Caps Menu titles and window and button names. [Enter] Named keys in text are shown enclosed in square brackets. The notation

[Enter] is used for the Enter key and the Return key.

[Ctrl]+C Two or more keys that must be pressed simultaneously are shown in text

linked with a plus (+) sign.

ALL CAPS DOS file and directory names.

Special Message Forma ts

This guide uses the following formats to highlight special messages:

Note: This format is used to highlight information of importance or special interest.

x About This Guide

Chapter 1

Introduction

This chapter describes the features of the NETGEAR Model DM602 ADSL Modem .

About the Modem

The Model DM602 ADSL Modem connects your computer to the Internet using a built-in ADSL modem.

The DM602 modem provides you with high-speed ADSL Internet access. There is no need to run software on the computer to connect, and you can choose how long you want the connection to remain available after there is no activity on your computer.

With minimum setup, you can install and use the modem in minutes.

Key Features

The DM602 modem provides the following features:

• Easy, web-based setup for installation and management

• Direct connection to the Internet using the built-in ADSL modem

• USB connection to your computer eliminates the need for installing an Ethernet card

• Modem or Router Device Mode – Modem Device Mode supports configuration of your Internet connection on your

computer, and running software on your computer to log in to your ISP, if needed.

– Router Device Mode supports configuration of your Internet connection on your

DM602 modem, and can be configured to automatically log in to your ISP, if needed.

Introduction 1-1

Reference Manual for the Model DM602 ADSL Modem

• Protocol S upport – Dynamic Host Configuration Protocol (DHCP) server for dynamically assigning

network configuration information to one computer.

– DHCP client for dynamically obtaining configuration information from the Internet

Service Provider (ISP) – Point-to-Point Protocol (PPP) over Ethernet (PPPoE) support – PPP over ATM (PPPoA) support

• Automatic Login Capability executes user login for Point to Point Protocol over Ethernet (PPPoE) or Point to Point Protocol over ATM (PPPoA) accounts

• Front panel LEDs for easy monitoring of status and activity

• Flash memory for firmware upgrade

• Free technical support seven days a week, twenty-four hours a day

Auto Uplink

and Autosensing 10/ 100 Ether net

The DM602 modem can connect to either a 10 Mbps standard Ethernet card or a 100 Mbps Fast Ethernet card. The local LAN interface is autosensing and is capable of full-duple x or h alf - dupl ex operation.

Depending on the country of purchase, the DM602 modem incorporates Auto UplinkTM technology (also called MDI/MDIX). The Eth ernet port wil l automatica lly sens e whether the ca ble plugged into the port should have a 'normal' connection (e.g. connecting to a PC) or an 'uplink' connection (e.g. connecting to a router, switch, or hub). That port will then configure itself to the correct configuration. This feature also eliminates the need to worry about crossover cables, as Auto Uplink

will accommodate either type of cable to make the right connection.

Modem or Router Device Mode

The DM602 modem can be set to operate in either Modem Device Mode or Rout er Device Mode. The DM602 sold in Germany defaults to Modem Mode.

Modem Device Mode

When set to operate in Modem Device Mode, your computer must be configured for whatever settings your ISP requires. Also, if your ISP uses software to establish your Internet connection, such software must be run on your computer.

1-2 Introduction

Reference Manual for the Model DM602 ADSL Modem

Router Device Mode

In Router Device Mode, the DM602 supports configuration of the Transmission Control Protocol/ Internet Protocol (TCP/IP) parameters and login functions on the modem.

• Automatic Configuration of Attached computer by DHCP In Router Device Mode, the DM602 modem dynamically assigns network configuration information, including IP, computer using DHCP. This feature greatly simplifies configuration of your computer.

• Automatic Login for PPPoE and PPPoA In Router Device Mode, PPPoE and PPPoA configuration of the modem provides always-on connections to the Internet. This feature eliminates the need to run a login program on your computer.

gateway, and domain name server (DNS) addresses, to your

Easy Installation and Management

You can install, configure, and operate the Model DM602 ADSL Modem within minutes after connecting it to the network. The following features simplify installation and management tasks:

• Animated installation assistant The Resource CD contains an animated installation assistant to guide you through set up.

• Browser-based management Browser-based configuration allows you to easily configure your modem from almost any type of personal computer, such as Windows, Macintosh, or Linux. The modem includes built-in online help accessed via the browser-based Web Management Interface.

• Visual monitoring The DM602 modem’ s fron t pan el LEDs pr ovi de an easy way to monitor its status and activit y.

Maintenance and Support

NETGEAR offers the following features to help you maximize your use of the DM602 modem:

• Flash memory for firmware upgrade

• Free technical support seven days a week, twenty-four hours a day

Introduction 1-3

Reference Manual for the Model DM602 ADSL Modem

1-4 Introduction

Chapter 2

Setting Up the Hardware

This chapter describes the Model DM602 ADSL Modem hardware and provides instructions for installing it.

Package Contents

The product package should contain the following items:

ADSL Modem DM602

Power adapter

DM602 ADSL Modem Resource CD, installation guide, support information card & warranty/registration card

Phone Cable

LINE

DSL FILTER

DSL

HPN

Micro Filter

PHONE

Category 5 100 Mbps Ethernet cable

Figure 2-1. DM602 Package Contents

Setting Up the Hardware 2-1

Reference Manual for the Model DM602 ADSL Modem

• Model DM602 ADSL Modem

• AC power adapter (varies by region)

• Categor y 5 (Cat 5) Ethernet cable

• USB Cable (depending on the country of purchase)

• Telephone cable

• Microfilters (quantity and type vary by region)

• Model DM602 Resource CD, including: — This guide — Application Notes

• DM602 ADSL Modem Installation Guide

• Warranty Card

• Support Information Card

If any of the parts are incorrect, missing, or damaged, contact your NETGEAR dealer. Keep the carton, including the original packing materials, in case you need to return the modem for repair.

2-2 Setting Up the Hardware

Reference Manual for the Model DM602 ADSL Modem

The Modem’s Front Panel

The front panel of the DM602 modem (Figure 2-2) contains status LEDs.

Figure 2-2. DM602 Front Panel

You can use some of the LEDs to verify connections. Table 2-1 lists and describes each LED on the front panel of the DM602 modem.

Table 2-1. LED Descriptions

Label Activity Description

Power On

Off

Internet On (Green)

Blink (Green) Blink (Yellow) Off

USB On

Off

Ethernet On (Green)

Blink (Green) On (Yellow) Blink (Yellow) Off

Power is supplied to the modem. Power is not supplied to the modem.

The ADSL port has linked with the service provider. Data is being transmitted or received over the ADSL port. The ADSL port is attempting to train with the service provider. The ADSL port is not making contact with the service provider.

Data is being transmitted or received. No link is detected on this port.

The Local port has detected a link with a 100 Mbps device. Data is being transmitted or received at 100 Mbps. The Local port has detected a link with a 10 Mbps device. Data is being transmitted or received at 10 Mbps. No link is detected on this port.

Setting Up the Hardware 2-3

Reference Manual for the Model DM602 ADSL Modem

The Modem’s Rear Panel

The rear panel of the Model DM602 modem (Figure 2-3) contai ns por t conne cti ons and a power switch.

Figure 2-3. DM602 Rear Panel

Viewed from left to rig ht, the rear pa nel contains the following features:

• 15 V AC power adapter outlet

• USB port for connecting the modem to the local PC

• Ethernet port for conne cting the modem to the local PC

• Factory Default Reset push-button

• ADSL (WAN) port for connecting the modem to the ADSL service provider.

Local Network Hard ware Requirements

The Model DM602 ADSL Modem is intended for use with computers that connec t by twisted-pai r Ethernet or USB cables.

PC Requirements

To install and run the DM602 modem with your computer, the computer must have an installed Ethernet Network Interface Card (NIC) and an Ethernet cable or an available USB port. If the PC will connect at 100 Mbps, you must use a Category 5 (CAT5) cable such as the cable provided with your modem.

2-4 Setting Up the Hardware

Reference Manual for the Model DM602 ADSL Modem

Access Requirement

The Model DM602 ADSL Modem contains a built-in ADSL modem, which connects directly to an ADSL service provider.

Connecting the Modem

Before using your modem, you need to do the following:

• Connect your Ethernet or USB cable from the computer to the modem (see page 2-8).

• Connect the line from your ADSL service provider to the ADSL port of the modem (see page

2-5).

• Connect the power adapter (see page 2-7).

A typical installation is shown in Figure 2-4, below

Line

Phone

DSL

DM602 ADSL Modem

Figure 2-4. Typical installation

Connecting to Your ADSL Service and T elephone Provider

The ADSL and telephone connections may vary by region.

Setting Up the Hardware 2-5

Reference Manual for the Model DM602 ADSL Modem

ADSL Through a Modular RJ-1 1 Wall Jack.

Note: The wall jack attached to the ADSL port of the modem must provide the ADSL

signal on the inner pair of wires (pins 2 and 3 of the 4-pin jack). If this is not the case, a swapper (not included) is necessary to move the connection to the inner pair.

To install the Model DM602 modem directly to the wall jack without installing a telephone:

1. Connect the provided telephone cable to the wall jack.

2. Connect the other end of the telephone cable to the ADSL port on the modem.

To install both the Model DM602 modem and a telephone:

1. Plug the “LINE” connection from the included microfilter into the wall ja ck.

2. Connect the “DSL” jack of the microfilter to the ADSL port of your modem using the

telephone cable provided.

3. Connect the “PHONE” si de of the mic rofi lter to you r t eleph one, us ing you r e xisti ng te lephone

cable.

ADSL Through Other Wall Jacks

1. Plug the “LINE” connection from the included microfilter into the wall ja ck.

2. Connect the “DSL” jack of the microfilter to the ADSL port of your modem using the

telephone cable provided.

3. Connect the “PHONE” si de of the mic rofi lter to you r t eleph one, us ing you r e xisti ng te lephone

cable.

If you have additional telephones, you will need to purchase additional microfilters and connect them between the telephones and the wall jack. A microfilter is require d fo r each telephone on the line.

Note: Microfilters are r equired to i solat e your ADSL signa l from your teleph one signa l.

If microfilters are not used, or if they are connected backward, you may notice a “ticking” noise on your telephone, and the performance of your ADSL line may be affected.

2-6 Setting Up the Hardware

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