Netgear AirCard 308U User Guide

Welcome to the User Guide

To view the appropriate user guide, click on the product image that best represents
your modem.

2130961

Rev 5

Sierra Wireless AirCard USB
Modem

User Guide

2131232

Rev 5

Preface

Important
Notice

Safety and
Hazards

Due to the nature of wireless communications, transmission and reception of data
can never be guaranteed. Data may be delayed, corrupted (i.e., have errors) or be
totally lost. Although significant delays or losses of data are rare when wireless
devices such as the Sierra Wireless modem are used in a normal manner with a
well-constructed network, the Sierra Wireless modem should not be used in
situations where failure to transmit or receive data could result in damage of any
kind to the user or any other party, including but not limited to personal injury,
death, or loss of property. Sierra Wireless accepts no responsibility for damages
of any kind resulting from delays or errors in data transmitted or received using
the Sierra Wireless modem, or for failure of the Sierra Wireless modem to
transmit or receive such data.

Do not operate the Sierra Wireless modem in areas where blasting is in progress,
where explosive atmospheres may be present, near medical equipment, near life
support equipment, or any equipment that may be susceptible to any form of radio
interference. In such areas, the Sierra Wireless modem MUST BE POWERED
OFF. The Sierra Wireless modem can transmit signals that could interfere with
this equipment.

Do not operate the Sierra Wireless modem in any aircraft, whether the aircraft is
on the ground or in flight. In aircraft, the Sierra Wireless modem MUST BE
POWERED OFF. When operating, the Sierra Wireless modem can transmit
signals that could interfere with various onboard systems.

Limitation of
Liability

Note: Some airlines may permit the use of cellular phones while the aircraft is on the
ground and the door is open. Sierra Wireless modems may be used at this time.

The driver or operator of any vehicle should not operate the Sierra Wireless
modem while in control of a vehicle. Doing so will detract from the driver or
operator's control and operation of that vehicle. In some states and provinces,
operating such communications devices while in control of a vehicle is an offence.

The information in this manual is subject to change without notice and does not
represent a commitment on the part of Sierra Wireless. SIERRA WIRELESS AND
ITS AFFILIATES SPECIFICALLY DISCLAIM LIABILITY FOR ANY AND ALL
DIRECT, INDIRECT, SPECIAL, GENERAL, INCIDENTAL, CONSEQUENTIAL,
PUNITIVE OR EXEMPLARY DAMAGES INCLUDING, BUT NOT LIMITED TO,
LOSS OF PROFITS OR REVENUE OR ANTICIPATED PROFITS OR REVENUE
ARISING OUT OF THE USE OR INABILITY TO USE ANY SIERRA WIRELESS
PRODUCT, EVEN IF SIERRA WIRELESS AND/OR ITS AFFILIATES HAS BEEN
ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR THEY ARE
FORESEEABLE OR FOR CLAIMS BY ANY THIRD PARTY.

Notwithstanding the foregoing, in no event shall Sierra Wireless and/or its
affiliates aggregate liability arising under or in connection with the Sierra Wireless
product, regardless of the number of events, occurrences, or claims giving rise to
liability, be in excess of the price paid by the purchaser for the Sierra Wireless
product.

Rev 5 Oct.10 1

AirCard USB Modem User Guide

Patents This product includes technology licensed from QUALCOMM

Manufactured or sold by Sierra Wireless Inc. or its licensees under one or more
patents licensed from InterDigital Group.

Copyright © 2010 Sierra Wireless. All rights reserved.

Trademarks AirCard

Wireless and the Sierra Wireless logo are trademarks of Sierra Wireless.

Windows
Corporation.

Macintosh
the U.S. and other countries.

QUALCOMM
under license.

Other trademarks are the property of their respective owners.

®

and Watcher® are registered trademarks of Sierra Wireless. Sierra

®

and Windows Vista® are registered trademarks of Microsoft

®

and Mac OS® are registered trademarks of Apple Inc., registered in

®

is a registered trademark of QUALCOMM Incorporated. Used

Contact
Information

Sales Desk: Phone: [phone]

Hours: 8:00
E-mail: [e-mail]

Post: Sierra Wireless

13811 Wireless Way
Richmond, BC
Canada V6V 3A4

AM to 5:00 PM Pacific Time

®

3G.

Fax: [phone]
Web: www.sierrawireless.com

Consult our web site for up-to-date product descriptions, documentation,
application notes, firmware upgrades, troubleshooting tips, and press releases:

www.sierrawireless.com

Revision
History

Revision number Release date Changes

1.0 November 2009 New document

2.0 April 2010 Applied new template
3 July 2010 Updated Mac OS X information
4 September 2010 Updated Patents section, added AirCard 312U
5 October 2010 Added AirCard 312U to Regulatory information for EU countries

2 2131232

Contents

Sierra Wireless AirCard USB Modem User Guide . . . . . . . . . . . . . . . . . . . . . 5

About the AirCard USB modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Your account and coverage area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

AirCard USB Modem features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

LED operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

Connection management software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Launching Watcher (Windows) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8

Launching Watcher (Mac) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

Reinstalling the software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

Connecting to the network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10

Mac . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

Using the microSD card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

End- and side-loading models . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

Back-loading models . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13

Removing the SIM card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Using AirCard USB Modem Accessories. . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Using the extension cable and clip . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15

Attaching the lanyard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16

Care and maintenance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Software installation does not start automatically . . . . . . . . . . . . . . . . . .17

Modem is not detected after AirCard Watcher installation completes . . .18

The Windows Installer fails . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18

Technical specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Radio frequency and electrical specifications . . . . . . . . . . . . . . . . . . . . .19

Frequency band support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19

Environmental specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20

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AirCard USB Modem User Guide

Regulatory and safety information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Safety and hazards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Regulatory information for North America . . . . . . . . . . . . . . . . . . . . . . . . 22

Regulatory information for EU countries . . . . . . . . . . . . . . . . . . . . . . . . . 23

Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

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Sierra Wireless AirCard USB Modem User Guide

About the AirCard USB modem

The Sierra Wireless AirCard® USB Modem enables you to connect to
the Internet, send and receive email, connect to a corporate network
or virtual private network (VPN), or view streaming video without the
need for a network cable.

The AirCard USB Modem connects to a Type A USB port on your
computer.

If the AirCard USB Modem is TRU-Install enabled, all the required
software is available on the modem. When you set up your AirCard
USB Modem, the software is installed on your computer. You do not
need an installation CD. (Depending on your service provider, your
modem may include an installation CD.)

Note: If you purchased the
modem from a GSM
service provider, you may
already have an account
and a SIM card.
Otherwise, your retailer
should be able to give you
the names of companies
that provide these items.

Note: The fee for service
is usually higher when you
are roaming (connected to
a network other than the
one belonging to your
service provider).

The AirCard USB Modem has a built-in antenna and may have a slot
that accommodates a microSD
on your service provider, a microSD card may be included in your
package, or you may need to purchase it separately.



external memory card. Depending

Your account and coverage area

You must have an account with a GSM service provider to use the
AirCard USB Modem. To use the AirCard USB Modem’s 3G
capability, your account must be with a service provider that offers
HSPA, HSPA+ or UMTS service. (The AirCard USB Modem is
backwards compatible with 2G service.)

When you obtain your account, you are given a Subscriber Identity
Module (SIM) card containing account information. You must insert
the SIM card into the AirCard USB Modem before you use it.
(Depending on your service provider, the SIM card may already be
inserted.)

When establishing a connection, your AirCard USB Modem uses the
fastest available service. Your ability to obtain service depends on
these factors:

• Network coverage —You must be within the network coverage
area.

• Service provider — If you are within the coverage area of a
network that is not operated by your own service provider, you
can obtain service only if there is a roaming agreement between
your service provider and the network operator.

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AirCard USB Modem User Guide

Data LED

Power LED

SIM card slot

microSD card slot

Data LED

Power LED

SIM card tray

microSD card slot

Power LED

Data LED

microSD card and SIM card slots
are located under the back cover.
See page 13 and page 14 for
details.

• Account provisions—Your account may restrict your usage to certain
networks or limit the amount of time you can use the network.

• Frequency band— You cannot connect to networks operating in bands not
supported by your modem, regardless of roaming agreements or account
provisions.

Most service providers have coverage maps on their web sites.

AirCard USB Modem features

The AirCard USB Modem has a USB connector and slots for a SIM card and (on
some models) a microSD external storage card. LEDs on the front of the AirCard
USB Modem provide status information.

The placement of card slots, connectors, and LEDs varies depending on your
modem model.

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LED operation

The AirCard USB Modem has two LEDs that show the current status of the
modem.

LED State Indicates
Power Off Indicates one of the following states:

• The AirCard USB Modem is not inserted in the computer.

• The computer is off or in “suspend and resume” mode.

• The AirCard USB Modem radio has been turned off using Watcher or

other connection management software.
Solid Blue The power is on, the AirCard USB Modem is working normally.
Blinking Blue Th e firmware is being updated.

Do not remove the AirCard USB Modem from the computer.
Blinking Amber The AirCard USB Modem is searching for service (initializing).
Solid Amber Error—either the AirCard USB Modem is having a problem initializing

(searching for service) or is offline because of a failure.

Contact your service provider.

Data Off The AirCard USB Modem is unable to detect 2G or 3G service.

Blinking Amber The AirCard USB Modem has detected a 2G network (EDGE, GPRS, GSM)

and is ready to connect.
Solid Amber The AirCard USB Modem is connected to a 2G network and is able to send

and receive data.
Blinking Blue Th e AirCard USB Modem has detected a 3G network (UMTS, HSPA,

Solid Blue The AirCard USB Modem is connected to a 3G network and can send and

HSPA+, DC-HSPA+) and is ready to connect.

receive data.

Rev 5 Oct.10 7

AirCard USB Modem User Guide

Connection management software

Your AirCard USB Modem comes with Sierra Wireless AirCard Watcher® for
Windows
your service provider. Use this software to manage the modem and monitor your
connections.

For information on Watcher features and using Watcher, refer to the online Help.
From the main Watcher window, select
(Windows) or Help > Sierra Wireless Watcher Help (Mac).

Note: Watcher is compatible with earlier Sierra Wireless modems.

Watcher enables you to:

• Initiate data connections

• Determine signal strength, roaming status, GPRS, EDGE, UMTS, or HSDPA/

• Monitor the status of the AirCard USB Modem and GSM service

• Send and receive SMS messages

• Enable or disable SIM security that prevents others from using your SIM card

• Configure startup and exit actions for Watcher and the AirCard USB Modem

• Create or modify a connection profile

For more information about using Watcher, view the Online Help that comes with
Watcher.

®

and Mac®, or other connection management software, depending on

Help > Help Topics or click the button

HSUPA availability, and other network connection parameters

if it is lost or stolen

You do not need to run Watcher when you use the AirCard USB Modem, but
Watcher does provide useful status information.

Launching Watcher (Windows)

Unless this feature has been disabled, Watcher launches automatically when you
insert the AirCard USB Modem. You can also launch Watcher by:

• Double-clicking the desktop shortcut, or

• Selecting

Depending on how your profile is configured, your browser, VPN, or other
program may launch automatically anytime you launch Watcher.

Start > Programs > Sierra Wireless > AirCard Watcher.

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Launching Watcher (Mac)

Watcher starts automatically at login. To disable this feature, go to Watcher >

Preferences

.

You can also start Watcher by navigating to the
and double-clicking

AirCard Watcher.

Applications > Sierra Wireless folder

Tips

To keep the Watcher icon in the dock:

1. Launch Watcher.

2. Click and hold the Watcher icon in the dock.

3. From the pop-up menu, select

Keep in Dock.

Reinstalling the software

Windows

If you need to reinstall or repair the Watcher software:

1. Go to

2. Uninstall Watcher.

3. Insert the modem into your computer.

4. Follow the on-screen instructions.

Or, in Watcher:

1. Select

2. Follow the on-screen instructions.

Start > Control Panel > Add or Remove Programs.

Tools > Software Installation Mode.

Note: Do not remove the AirCard USB Modem until the software installation process is
complete.

Mac

To uninstall Watcher:

1. Select AirCard Watcher > Uninstall AirCard Watcher.

2. Follow the on-screen instructions.

Rev 5 Oct.10 9

AirCard USB Modem User Guide

Connecting to the network

To use your account (and connect to your service provider’s network), you need to
have at least one profile set up on your AirCard USB Modem. Depending on how
your AirCard USB Modem is configured, the profile may already be set up or you
may need to create one.

Note: If you have a pre-paid wireless account, you’ll need to have credit in your account
before you can connect.

Windows

Once the software is successfully installed and the profile is set up, the AirCard
USB Modem is ready to use.

The first time you insert the AirCard USB Modem in the computer, it takes a few
seconds for it to locate the network. While the AirCard USB Modem is scanning
for a network, the Connect button is unavailable.

When you use the AirCard USB Modem with the same computer, TRU-Install
verifies that the correct software is already installed. This process may take a few
seconds.

Scenario Required action

Watcher automati ca lly detects or creates a
default profile.

Watcher prompts you to create a data profile.

• If Watcher opens the Options window Profile

pane and pre-selects an appropriate profile
(normally the name of your service provider)
from the drop-down list...

• If Watcher opens the Options window Profile

pane, the Profile name field is blank, and
your service provider is not included in the
drop-down list...

Click Connect.

1. Click Yes, then....

a. Click OK to accept that profile (or choose

another from the drop-down list).

b. Click Connect.

You need to create a profile manually. Refer to the
Watcher online help for details.
Click Help > Help topics or click the button.

If you need to re-install the software, see page 9.

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Mac

SIM card slot

microSD card slot

The first time you run Watcher:

1. When your computer detects the modem, the message "New network inter­faces have been detected" appears.

2. Click the

3. In the Network window, click

a. If there is no profile defined, a message opens asking if you want to

b. Click

c. In the

Network Preferences... button.

Apply. Your modem connects to the network.

create a new profile.

Create a new profile.

Profiles window, click + to create a profile.

To end a high-speed connection, click

Disconnect.

Using the microSD card

Some AirCard USB Modem models can accommodate a microSD external
storage card.

The microSD card appears as a USB memory drive when the AirCard USB
Modem is inserted in your computer. You can copy, paste, and drag files to and
from it the same way as you can with any other external drive.

End- and side-loading models

To insert and use a microSD card:

1. If there is a non-functional microSD card installed:

a. Press it in and then release it.

b. Gently remove the non-functional microSD card.

2. Insert the microSD card into the lower slot at the end of the AirCard USB

Modem, as shown in the illustration. Be careful not to insert the microSD card
in the SIM card slot.

Rev 5 Oct.10 11

AirCard USB Modem User Guide

Or if the microSD card slot is on the side of the AirCard USB Modem, insert
the microSD card as shown in the illustration:

3. Insert the AirCard USB Modem into the computer.

If the computer does not have Watcher installed, you may be given the option
to install it. If you do not want to install Watcher, cancel the installation. You
can use the microSD card without having Watcher installed.

To remove the microSD card:

1. Remove the cap.

-or-

If the microSD card slot is on the side of the AirCard USB Modem, open the
flap.

2. Push the microSD card in and then release it.

3. Gently pull the microSD card out.

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Back-loading models

To insert and use a microSD card:

1. Remove the back cover from the modem.

2. Insert the microSD card in the slot as shown in the illustration.

3. Replace the back cover and insert the AirCard USB Modem into the

computer.

If the computer does not have Watcher installed, you may be given the option
to install it. If you do not want to install Watcher, cancel the installation. You
can use the microSD card without having Watcher installed.

Rev 5 Oct.10 13

AirCard USB Modem User Guide

Removing the SIM card

For instructions on inserting the SIM card, see the printed guide that came with
your product.

Some AirCard USB Modems have a SIM card slot with a “push to insert/push to
release” design. To remove the SIM card from the modem:

1. Push the SIM card in to release it.

2. Pull the SIM card out of the slot as shown in the illustration.

Some AirCard USB Modems have an internal tray for inserting and removing the
SIM card. To remove the SIM card from the AirCard USB Modem, slide out the
SIM card tray and lift out the SIM card as shown in the illustration.

If you slide the tray completely out of the AirCard USB Modem, carefully reinsert
it. Do not dispose of the tray.

To remove the SIM card on AirCard USB Modems that have the SIM slot behind
the back panel, remove the back panel and slide the SIM card out of the slot.

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Using AirCard USB Modem Accessories

Depending on your carrier and your modem model, your AirCard USB Modem
may come with a:

• USB extension cable and clip

• Lanyard

Using the extension cable and clip

The extension cable and clip should be used if you have difficulty inserting the
AirCard USB Modem because of the orientation of your computer’s USB slot or
the thickness of your computer.

The clip fits on the top of your notebook computer and holds your AirCard USB
Modem.

Note: To meet FCC (regulatory) requiremen ts, use only the supplied extension cable and
notebook computer clip; other cables and notebook computer clips should not be used.

Note: Do not insert the AirCard USB Modem or the USB extension cable into a USB hub
or, if your keyboard is separate from your notebook computer, a USB slot on your
keyboard.

To use the extension cable and clip:

1. Place the clip on top of the notebook computer.

2. Connect the extension cable to the AirCard USB Modem.

3. Place the modem in the clip holder.

4. Connect the other end of the extension cable to the USB slot on your

computer.

Rev 5 Oct.10 15

AirCard USB Modem User Guide

Attaching the lanyard

To keep everything together, thread the lanyard through the cap and the AirCard
USB Modem, as shown in the illustrations.

Depending on the cap design, you can also attach the lanyard to the cap.

16 2131232

Care and maintenance

As with any electronic device, the AirCard USB Modem must be handled with
care to ensure reliable operation. Follow these guidelines when you use and store
your AirCard USB Modem:

• Do not apply adhesive labels to the SIM card. This may cause it to jam inside
the slot, or prevent it from being inserted properly.

• When not installed in your computer, store the AirCard USB Modem and SIM
card in a safe place.

• The modem should fit easily into your computer’s USB port. Forcing the
AirCard USB Modem into the port may damage the connector pins.

• Protect the AirCard USB Modem from liquids, dust, and excessive heat. (See
the Environmental specifications for maximum tolerances.)

Troubleshooting

This section describes possible problems and solutions for Windows users. If you
have a problem that is not described in this section, visit the Sierra Wireless
support page at www.sierrawireless.com/support.

Software installation does not start automatically

Windows

If Watcher installation does not start after you insert the AirCard USB Modem:

1. Double-click
Windows 7) on your desktop.

2. Click the

3. Under the

Follow the on-screen prompts to install the software.

Mac OS X

If you do not see the AirCard Watcher window:

1. Open Finder.

2. Under

3. Double-click the installer package.

My Computer (Windows XP) or Computer (Windows Vista,

TRU-Install drive.

TRU-Install drive, open the Win folder and double-click Setup.exe.

Devices, click AirCard Watcher.

Rev 5 Oct.10 17

AirCard USB Modem User Guide

Modem is not detected after AirCard Watcher installation completes

You successfully complete the automatic installation process, but Watcher does
not detect the AirCard USB Modem:

1. Click

2. Double-click

3. When you are prompted to switch to modem mode, click

4. Wait for Watcher to detect the AirCard USB Modem.

5. If the AirCard USB Modem still is not detected, connect to the Internet using

another method and go to www.sierrawireless.com/support for assistance.

The Windows Installer fails

When you try to install or uninstall Watcher, the message Windows Installer is not

accessible

To fix Error 1601, first see if another installation process is running.

1. Press

2. Go to the

3. Check the running processes for any of these names:

· setup.exe

· isetup.exe

· ikernel.exe

· msiexec.exe

· idriver.exe

· IsUninst.exe

· IsUninst.exe

· Uninst.exe

Start, and then click Control Panel.

TRU-Install.

OK.

(for example, Error code: 1601) appears.

Ctrl + Alt + Del and select Task Manager.

Processes tab.

If any of these processes are running on the system:

1. Select each process.

2. Click

3. Try to run the Watcher installation again.

If the installation is not successful, connect to the Internet using another method
and check Sierra Wireless Knowledge Base articles at sierrawireless.com.

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End Process.

Technical specifications

Radio frequency and electrical specifications

The radio frequency bands that your AirCard USB Modem supports will vary
depending on your region and your model.

Transmit GSM 1900 (PCS): 1850 – 1910 MHz

GSM 1800 (DCS):1710 – 1785 MHz
EGSM 900: 880 – 915 MHz
GSM 850: 824 – 849 MHz
WCDMA 2100 (Band 1): 1920 – 1980 MHz
WCDMA 1900 (Band 2): 1850 – 1910 MHz
WCDMA 850 (Band 5): 824 – 849 MHz
WCDMA 800 (Band 6): 830 – 840 MHz
WCDMA 900 (Band 8) 880 – 915 MHz

Receive GSM 1900 (PCS): 1930 – 1990 MHz

GSM 1800 (DCS): 1805 – 1880 MHz
EGSM 900: 925 – 960 MHz
GSM 850: 869 – 894 MHz
WCDMA 2100 (Band 1): 2110 – 2170 MHz
WCDMA 1900 (Band 2): 1930 – 1990 MHz
WCDMA 850 (Band 5): 869 – 894 MHz
WCDMA 800 (Band 6): 875 – 885 MHz
WCDMA 900 (Band 8) 925 – 960 MHz

Frequency band support

Technology Bands Location

2G 850 MHz (cellular band) North America

900 MHz (EGSM band) Europe
1800 MHz (DCS band) Europe and Asia
1900 MHz (PCS band) North America

3G WCDMA 850 (Band 5) North America, Australia,

WCDMA 800 (Band 6) Japan
WCDMA 900 (Band 8) Europe, Asia, and

WCDMA 1900 (Band 2) North America
WCDMA 2100 (Band 1) Europe, Asia, and

and New Zealand

Australia

Australia

Rev 5 Oct.10 19

AirCard USB Modem User Guide

Environmental specifications

Operating temperature 0°C to 35°C (32°F to 95°F), ambient
Storage temperature -40°C to +85°C, 96 hours (-40°F to +185°F)
Humidity 85%, non-condensing
Vibra t i o n Random vibration, 10 to 1000 Hz, nomi nal 6 G

Drop 1 m on concrete on each of 6 faces, 2 times

RMS in each of 3 mutually perpendicular axes.
Test duration of 60 minutes for each axis, for a
total test time of 3 hours (non-operating).

20 2131232

Regulatory and safety information

Notice

Because of the nature of wireless communications, transmission and reception of
data can never be guaranteed. Data may be delayed, corrupted (that is, have
errors), or be totally lost. Although significant delays or losses of data are rare
when wireless devices such as the Sierra Wireless modem are used in a normal
manner with a well-constructed network, the Sierra Wireless modem should not
be used in situations where failure to transmit or receive data could result in
damage of any kind to the user or any other party, including but not limited to
personal injury, death, or loss of property. Sierra Wireless and its affiliates accept
no responsibility for damages of any kind resulting from delays or errors in data
transmitted or received using the Sierra Wireless modem, or for failure of the
Sierra Wireless modem to transmit or receive such data.

Safety and hazards

The modem MUST BE POWERED OFF in all areas that may be susceptible to
radio interference, in particular:

• Prohibited areas

Obey all signs and notices and follow all rules and regulations. Power off the
modem when instructed to do so or when you suspect that it may cause inter­ference or danger.

• In areas where blasting is in progress

• Where explosive atmospheres may be present

Areas with a potentially explosive atmosphere are not always clearly marked.
Such areas include gas stations, fuel depots, chemical transfer or storage
facilities, areas where blasting is in progress, areas where the air contains
chemicals or particles such as grain, dust, or metal powders, and any other
area where you would normally be advised to turn off your cellular phone or
vehicle engine.

• Near medical or life-support equipment

Medical equipment may be susceptible to any form of radio interference. In
such areas the modem can transmit signals that could interfere with this
equipment.

• On board aircraft

In addition to Federal Aviation Authority (FAA) requirements, many airline reg­ulations state that you must suspend wireless operations before boarding an
aircraft. The modem is capable of transmitting signals that could interfere with
various onboard systems and controls.

Failure to observe this instruction may lead to suspension or denial of cellular
telephone services to the offender, legal action, or both.

Some airlines may permit the use of cellular phones while the aircraft is on the
ground and the door is open. The modem may be used normally at this time.

• While operating a vehicle

Rev 5 Oct.10 21

AirCard USB Modem User Guide

The driver or operator of any vehicle should not use a wireless data device
while in control of a vehicle. Doing so detracts from the driver or operator's
ability to control and operate the vehicle. In some countries, using such com­munications devices while in control of a vehicle is an offence.

Regulatory information for North America

Note: Regulatory infor­mation in this section
applies to these models:

Compass 888
USB 306
USB 308

CAUTION: Unauthorized modifications or changes not expressly approved by

Sierra Wireless, Inc. could void compliance with regulatory rules, and thereby
your authority to use this equipment.

The design of the Sierra Wireless modems complies with U.S. Federal Communi­cations Commission (FCC) and Industry Canada (IC) guidelines respecting safety
levels of radio frequency (RF) exposure for portable devices, which in turn are
consistent with the following safety standards previously set by Canadian, U.S.
and international standards bodies:

• ANSI/IEEE C95.1-2005, IEEE Standard for Safety Levels with Respect to
Human Exposure to Radio Frequency Electromagnetic Fields, 3 kHz to 300
GHz

• National Council on Radiation Protection and Measurements (NCRP) Report
86, -1986, Biological Effects and Exposure Criteria for Radio Frequency

Electromagnetic Fields

• Health Canada, Safety Code 6, 1999, Limits of Human Exposure to Radio
frequency Electromagnetic Fields in the Frequency Range from 3 kHz to 300
GHz

• International Commission on Non-Ionising Radiation Protection (ICNIRP)
1998, Guidelines for limiting exposure to time-varying electric, magnetic, and

electromagnetic fields (up to 300 GHz)

Caution: The Sierra Wireless USB modem must be 1 cm or more from users during

operation, to satisfy FCC / IC RF exposure requirements. The Sierra Wireless USB modem
has been tested for compliance with FCC / IC RF exposure limits in the notebook
computer(s) configurations with horizontal and vertical USB slots and can be used in
notebook computers with substantially similar physical dimensions, construction, and
electrical and RF characteristics. This USB modem must not be used with any other
antenna or transmitter that has not been approved to operate in conjunction with this
modem. Note: This USB modem must not be used in any unapproved configurations. For
details, contact Sierra Wireless.

Note: The Sierra Wireless USB modem is approved for normal-size notebook computers
only (typically with 12 inches or larger display screens). For notebook computers with a
display screen smaller than 12 inches or if the orientation of the USB slot does not allow for
at least 1 cm between the modem and the user or bystanders, use the provided extension
cable and clip to ensure a safe distance between the modem antenna and users or
bystanders.

To meet FCC requirements, use only the supplied USB extension cable and laptop clip;
other cables and laptop clips should not be used.

22 2131232

These devices comply with Part 15 of the FCC Rules. Operation is subject to the

*

**

condition that these devices do not cause harmful interference.

Where appropriate, the use of the equipment is subject to the following condi­tions:

Warning: (EMI) – United States FCC Information – This equipment has been tested and

found to comply with the limits pursuant to Part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference in an appropriate
installation. This equipment generates, uses, and can radiate radio frequency energy and,
if not installed and used in accordance with the instructions, may cause harmful inter­ference to radio communication. However, there is no guarantee that interference will not
occur in a particular installation.

If this equipment does cause harmful interference to radio or television reception,
which can be determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the following
measures:

• Increase the separation between the equipment and receiver

• Connect the equipment into an outlet on a circuit different from that to which

the receiver is connected

• Consult the dealer or an experienced radio/TV technician for help

If you have purchased this product under a United States Government contract, it
shall be subject to restrictions as set forth in subparagraph (c)(1)(ii) of Defense
Federal Acquisitions Regulations (DFARs) Section 252.227-7013 for Department
of Defense contracts, and as set forth in Federal Acquisitions Regulations (FARs)
Section 52.227-19 for civilian agency contracts or any successor regulations. If
further government regulations apply, it is your responsibility to ensure
compliance with such regulations.

Regulatory information for EU countries

Note: Regulatory infor­mation in this section
applies to these models:

Compass 888
Compass 889
USB 306
USB 307*
USB 309
AirCard 310U
AirCard 312U

*
*

*

*

*
**

Rev 5 Oct.10 23

Sierra Wireless hereby declares that the Sierra Wireless USB wireless modem
conforms to all the essential requirements of Directive 1999/5/EC:

The Declaration of Conformity made under Directive 1999/5/EC is available for
viewing at the following location in the EU community:

Sierra Wireless UK
Suite 6, The Hub,
Fowler Avenue
Farnborough Business Park
Far nborough
GU14 7JP
United Kingdom

AirCard USB Modem User Guide

24 2131232

Index

A

account, 5

C

clip, 15
connect to the network, 10
coverage area, 5

E

electrical specifications, 19
environmental specifications, 20
extension cable, 15
external memory storage, 5, 11
external SD, 11
external storage card, 11

F

flash drive, 11
frequencies

receive, 19
transmit, 19

H

humidity, 20

N

network

overview, 5

notebook computer clip, 15

P

profile, 10

R

radio frequency specifications, 19
receive frequencies, 19
regulatory information, 21
RF specifications, 19
roaming, 5

S

safety notice, 21
SIM card

removing, 14

specifications

electrical, 19
environmental, 20
radio frequency, 19

storage

temperature, 20
when not using card, 17

L

lanyard, 16
launching Watcher, 8
LEDs, 7

M

memory card, 5
microSD, 5, 11

T

temperature, 20
transmit frequencies, 19

V

vibration, 20

W

Watcher

introduction, 8
launching, 8

Rev 5 Oct.10 25

AirCard USB Modem User Guide

26 2131232

Sierra Wireless AirCard
Data Card

User Guide

2131233

Rev 5

Preface

Important
Notice

Safety and
Hazards

Due to the nature of wireless communications, transmission and reception of data
can never be guaranteed. Data may be delayed, corrupted (i.e., have errors) or be
totally lost. Although significant delays or losses of data are rare when wireless
devices such as the Sierra Wireless modem are used in a normal manner with a
well-constructed network, the Sierra Wireless modem should not be used in
situations where failure to transmit or receive data could result in damage of any
kind to the user or any other party, including but not limited to personal injury,
death, or loss of property. Sierra Wireless accepts no responsibility for damages
of any kind resulting from delays or errors in data transmitted or received using
the Sierra Wireless modem, or for failure of the Sierra Wireless modem to
transmit or receive such data.

Do not operate the Sierra Wireless modem in areas where blasting is in progress,
where explosive atmospheres may be present, near medical equipment, near life
support equipment, or any equipment that may be susceptible to any form of radio
interference. In such areas, the Sierra Wireless modem MUST BE POWERED
OFF. The Sierra Wireless modem can transmit signals that could interfere with
this equipment.

Do not operate the Sierra Wireless modem in any aircraft, whether the aircraft is
on the ground or in flight. In aircraft, the Sierra Wireless modem MUST BE
POWERED OFF. When operating, the Sierra Wireless modem can transmit
signals that could interfere with various onboard systems.

Limitation of
Liability

Note: Some airlines may permit the use of cellular phones while the aircraft is on the
ground and the door is open. Sierra Wireless modems may be used at this time.

The driver or operator of any vehicle should not operate the Sierra Wireless
modem while in control of a vehicle. Doing so will detract from the driver or
operator's control and operation of that vehicle. In some states and provinces,
operating such communications devices while in control of a vehicle is an offence.

The information in this manual is subject to change without notice and does not
represent a commitment on the part of Sierra Wireless. SIERRA WIRELESS AND
ITS AFFILIATES SPECIFICALLY DISCLAIM LIABILITY FOR ANY AND ALL
DIRECT, INDIRECT, SPECIAL, GENERAL, INCIDENTAL, CONSEQUENTIAL,
PUNITIVE OR EXEMPLARY DAMAGES INCLUDING, BUT NOT LIMITED TO,
LOSS OF PROFITS OR REVENUE OR ANTICIPATED PROFITS OR REVENUE
ARISING OUT OF THE USE OR INABILITY TO USE ANY SIERRA WIRELESS
PRODUCT, EVEN IF SIERRA WIRELESS AND/OR ITS AFFILIATES HAS BEEN
ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR THEY ARE
FORESEEABLE OR FOR CLAIMS BY ANY THIRD PARTY.

Notwithstanding the foregoing, in no event shall Sierra Wireless and/or its
affiliates aggregate liability arising under or in connection with the Sierra Wireless
product, regardless of the number of events, occurrences, or claims giving rise to
liability, be in excess of the price paid by the purchaser for the Sierra Wireless
product.

Rev 5 Oct.10 1

AirCard Data Card User Guide

Patents This product includes technology licensed from QUALCOMM

Manufactured or sold by Sierra Wireless Inc. or its licensees under one or more
patents licensed from InterDigital Group.

Copyright © 2010 Sierra Wireless. All rights reserved.

Trademarks AirCard

Wireless and the Sierra Wireless logo are trademarks of Sierra Wireless.

Windows
Corporation.

Macintosh
the U.S. and other countries.

QUALCOMM
under license.

Other trademarks are the property of their respective owners.

®

and Watcher® are registered trademarks of Sierra Wireless. Sierra

®

and Windows Vista® are registered trademarks of Microsoft

®

and Mac OS® are registered trademarks of Apple Inc., registered in

®

is a registered trademark of QUALCOMM Incorporated. Used

Contact
Information

Sales Desk: Phone: [phone]

Hours: 8:00
E-mail: [e-mail]

Post: Sierra Wireless

13811 Wireless Way
Richmond, BC
Canada V6V 3A4

AM to 5:00 PM Pacific Time

®

3G.

Fax: [phone]
Web: www.sierrawireless.com

Consult our web site for up-to-date product descriptions, documentation,
application notes, firmware upgrades, troubleshooting tips, and press releases:

www.sierrawireless.com

Revision
History

Revision number Release date Changes

1.0 November 2009 New document

2.0 April 2010 Applied new template
3 July 2010 Updated the Mac OS X information
4 September 2010 Updated Patents section
5 October 2010 Updated Trademarks section

2 2131233

Contents

Sierra Wireless AirCard Data Card User Guide . . . . . . . . . . . . . . . . . . . . . . . 5

About the Sierra Wireless AirCard Data Card . . . . . . . . . . . . . . . . . . . . . . . . 5

Your account and coverage area. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

AirCard Data Card features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

LED operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

Connection management software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Launching Watcher (Windows) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

Launching Watcher (Mac) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

Reinstalling the software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

Connecting to the network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10

Mac . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10

Removing the SIM card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Care and maintenance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Software installation does not start automatically . . . . . . . . . . . . . . . . . .12

PC Card slot no longer works after you remove the AirCard Data Card

(with PC Card adapter) from the laptop . . . . . . . . . . . . . . . . . . . . . . . . . .12

AirCard Data Card is not detected after AirCard Watcher installation

completes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13

The Windows Installer fails . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13

Technical specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Radio frequency and electrical specifications . . . . . . . . . . . . . . . . . . . . .14

Frequency band support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14

Environmental specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15

Regulatory and safety information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16

Safety and hazards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16

Regulatory information for North America . . . . . . . . . . . . . . . . . . . . . . . .17

Regulatory information for EU countries . . . . . . . . . . . . . . . . . . . . . . . . .18

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Rev 5 Oct.10 3

AirCard Data Card User Guide

4 2131233

Sierra Wireless AirCard Data Card User Guide

About the Sierra Wireless AirCard Data Card

The AirCard® Data Card third generation (3G) wireless modem
enables you to connect to the Internet, send and receive email,
connect to a corporate network or virtual private network (VPN), or
view streaming video, without the need for a network cable.

The AirCard Data Card can be inserted into an ExpressCard
a PCMCIA (PC Card
Data Card in a PC Card slot requires an ExpressCard-to-PC Card
adapter, included with your modem.

Note: When using the AirCard Data Card with an ExpressCard-to-PC Card
adapter, use only the adapter that came with your modem. Your AirCard
Data Card may not work properly with adapters that are not specifically
designed for your product.

Depending on your computer, the ExpressCard slot is either 34 mm
or 54 mm wide. The Sierra Wireless AirCard Data Card will fit in
either size slot without needing the ExpressCard-to-PC Card adapter.



) slot on your computer. Using the AirCard

®

slot or

If the AirCard Data Card is TRU-Install enabled, it already comes with
all the required software. When you set up your AirCard Data Card,
the software is installed on your computer.

Depending on your service provider, your AirCard Data Card may not
be TRU-Install enabled. Instead, your package may include an
installation CD, or you may be instructed to download software for
your modem. See your Quick Start Guide for details.

Your account and coverage area

If you purchased the AirCard Data Card from a GSM service
provider, you may already have an account and a SIM card.
Otherwise, your retailer should be able to give you the names of
companies that provide these items.

You must have an account with a GSM service provider to use the
AirCard Data Card. To use the AirCard Data Card’s 3G capability,
your account must be with a service provider that offers HSDPA/
HSUPA or UMTS service. (The AirCard Data Card is backwards
compatible with 2G service.)

Rev 5 Oct.10 5

AirCard Data Card User Guide

When you obtain your account, you are given a Subscriber Identity Module (SIM)
card containing account information. You must insert the SIM card into the
AirCard Data Card before you use it. (Depending on your service provider, the
SIM card may already be inserted.)

When establishing a connection, your AirCard Data Card uses the fastest
available service. Your ability to obtain service depends on these factors:

Note: The fee for service
is usually higher when you
are roaming (connected to
a network other than the
one belonging to your
service provider).

• Network coverage — You must be within the network coverage area.

• Service provider — If you are within the coverage area of a network that is

not operated by your own service provider, you can obtain service only if
there is a roaming agreement between your service provider and the network
operator.

• Account provisions — Your account may restrict your usage to certain
networks or limit the amount of time you can use the network.

• Frequency band — You cannot connect to networks operating in bands not
supported by your AirCard Data Card, regardless of roaming agreements or
account provisions.

Most service providers have coverage maps on their web sites.

6 2131233

AirCard Data Card features

Status LEDs

Modem shown inserted in an
ExpressCard-to-PC Card adapter.

The antenna can be flipped up
to improve reception.

LED operation

LED Stat e Indicates
Power Off Indicates one of the following states:

• The AirCard Data Card is not inserted in the computer.

• The computer is off or in “suspend and resume” mode.

• The AirCard Data Card radio has been turned off using Watcher or other

connection manager software.
Solid Blue The power is on, the AirCard Data Card is working normally.
Blinking Blue The firmware is being updated.

Do not remove the AirCard Data Card from the computer.
Blinking Amber The AirCard Data Card is searching for service (initializing).
Solid Amber Error—either the AirCard Data Card is having a problem initializing (searching for

service) or is offline because of a failure.

Contact your service provider.

Data Off The AirCard Data Card is unable to detect 2G or 3G service.

Blinking Amber The AirCard Data Card has detected a 2G network (EDGE, GPRS, GSM) and is ready

to connect.
Solid Amber The AirCard Data Card is connected to a 2G network and is able to send and receive

data.
Blinking Blue The AirCard Data Card has detected a 3G network (UMTS, HSPA, HSPA+) and is

ready to connect.
Solid Blue The AirCard Data Card is connected to a 3G network and can send and receive data.

Rev 5 Oct.10 7

AirCard Data Card User Guide

Connection management software

Your AirCard Data Card may include Sierra Wireless AirCard Watcher® for
Windows
your service provider. If Watcher is not included, your quick start guide may direct
you to where you can download it.

Use Watcher to manage the AirCard Data Card and monitor your connections.

For information on Watcher features and using Watcher, refer to the online Help.
From the main Watcher window, select
(Windows) or

Note: Watcher is compatible with earlier Sierra Wireless modems.

Watcher enables you to:

• Initiate data connections

• Determine signal strength, roaming status, GPRS, EDGE, UMTS, or HSDPA/

• Monitor the status of the AirCard Data Card and GSM service

• Send and receive SMS messages

• Enable or disable SIM security that prevents others from using your SIM card

• Configure startup and exit actions for Watcher and the AirCard Data Card

• Create or modify a connection profile

®

and Mac®, or other connection management software, depending on

Help > Help Topics or click the button

Help > AirCard Watcher Help (Mac).

HSUPA availability, and other network connection parameters

if it is lost or stolen

You do not need to run Watcher when you use the AirCard Data Card, but
Watcher does provide useful status information.

8 2131233

Launching Watcher (Windows)

Unless this feature has been disabled, Watcher launches automatically when you
insert the AirCard Data Card. You can also launch Watcher by:

• Double-clicking the desktop shortcut, or

• Selecting

Depending on how your profile is configured, your browser, VPN, or other
program may launch automatically anytime you launch Watcher.

Start > Programs > Sierra Wireless > AirCard Watcher.

Launching Watcher (Mac)

Watcher starts automatically at login. To disable this feature, go to

AirCard Watcher > Preferences.

You can also start Watcher by navigating to the
and double-clicking

AirCard Watcher.

Applications > Sierra Wireless folder

Tip

To keep the AirCard Watcher icon in the dock:

1. Launch AirCard Watcher.

2. Click and hold the AirCard Watcher icon in the dock.

3. From the pop-up menu, select

Keep in Dock.

Reinstalling the software

Windows

If you need to reinstall or repair the Watcher software:

1. Go to

2. Uninstall Watcher.

3. Insert the modem into your computer.

4. Follow the on-screen instructions.

Or, in Watcher:

1. Select

2. Follow the on-screen instructions.

Start > Control Panel > Add or Remove Programs.

Tools > Software Installation Mode.

Note: Do not remove the AirCard Data Card until the software installation process is
complete.

Mac

To uninstall Watcher:

1. Select

2. Follow the on-screen instructions.

Rev 5 Oct.10 9

AirCard Watcher > Uninstall AirCard Watcher....

AirCard Data Card User Guide

Connecting to the network

To use your account (and connect to your service provider’s network), you need to
have at least one profile set up on your AirCard Data Card. Depending on how
your AirCard Data Card is configured, the profile may already be set up or you
may need to create one.

Note: If you have a pre-paid wireless account, you’ll need to have credit in your account
before you can connect.

Windows

Once the software is successfully installed and the profile is set up, the AirCard
Data Card is ready to use.

The first time you insert the AirCard Data Card in the computer, it takes a few
seconds for it to locate the network. While the AirCard Data Card is scanning for a
network, the Connect button is unavailable.

When you use the AirCard Data Card with the same computer, TRU-Install
verifies that the correct software is already installed. This process may take a few
seconds.

Scenario Required action

Watcher automatically detects or creates a default profile. Click Connect.
Watcher prompts you to create a data profile.

• If Watcher opens the Options window Profile pane and

pre-selects an appropriate profile (normally the name
of your service provider) from the drop-down list...

• If Watcher opens the Options window Profile pane, the

Profile name field is blank, and your service provider

is not included in the drop-down list...

If you need to re-install the software, see page 9.

1. Click Yes, then....

a. Click OK to accept that profile (or choose another

from the drop-down list).

b. Click Connect

Y ou need to create a profile manually. Refer to the Watcher
online help for details.
Click Help > Help topics or click the button.

Mac

The first time you run Watcher:

1. When your computer detects the modem, the message "New network inter­faces have been detected" appears.

2. Click the

3. In the Network window, click

a. If there is no profile defined, a message opens asking if you want to

b. Click

Network Preferences... button.

Apply. Your modem connects to the network.

create a new profile.

Create a new profile.

a

.

10 2131233

c. In the Profiles window, click + to create a profile.

To end a high-speed connection, click

Disconnect.

Removing the SIM card

To remove the SIM card, you need a pen.

1. If necessary, remove the AirCard Data Card from the PC Card adapter.

2. Place the AirCard Data Card on a smooth, hard surface.

3. Gently insert the pen into the end of the eject slot farthest from the SIM slot.

Slide the pen towards the SIM slot as shown in the illustration. The SIM card
pops out of its slot.

4. Gently pull the SIM card from the slot until it slides free.

Care and maintenance

As with any electronic device, the AirCard Data Card must be handled with care
to ensure reliable operation. Follow these guidelines when you use and store your
AirCard Data Card:

• Do not apply adhesive labels to the SIM card. This may cause it to jam inside

the slot, or prevent it from being inserted properly.

• When not installed in your computer, store the AirCard Data Card and SIM

card in a safe place.

• Protect the AirCard Data Card from liquids, dust, and excessive heat. (See

the Environmental specifications on page 15 for maximum tolerances.)

Rev 5 Oct.10 11

AirCard Data Card User Guide

Troubleshooting

This section describes possible problems and solutions for Windows users. If you
have a problem that is not described in this section, visit the Sierra Wireless
support page at www.sierrawireless.com/support.

Software installation does not start automatically

Windows

If Watcher installation does not start after you insert the AirCard Data Card:

1. Double-click

2. Click the

3. Under the

My Computer (Windows XP) or Computer (Windows Vista,

Windows 7) on your desktop.

TRU-Install drive.

TRU-Install drive, open the Win folder and double-click Setup.exe.

Follow the on-screen prompts to install the software.

Mac OS X

If you do not see the AirCard Watcher window:

1. Open Finder.

2. Under

3. Double-click the installer package.

Devices, click AirCard Watcher.

PC Card slot no longer works after you remove the AirCard Data Card (with PC Card adapter) from the laptop

If your laptop does not recognize that you have removed the AirCard Data Card
with PC Card adapter, you may have to restart your laptop to restore PC Card slot
operation.

In the future, before you remove the AirCard Data Card with PC Card adapter,
click the
AirCard Data Card.

Note: The PC Card is controlled by the BIOS of the laptop. If problems with the PC Card
slot persist, consult your computer manufacturer. A BIOS update may be available.

Safely Remove Hardware icon in the Windows system tray, then select the

12 2131233

AirCard Data Card is not detected af ter AirCard Watcher installation completes

You successfully complete the automatic installation process, but Watcher does
not detect the AirCard Data Card:

1. Click

2. Double-click

3. When you are prompted to switch to modem mode, click

4. Wait for Watcher to detect the AirCard Data Card.

5. If the AirCard Data Card still is not detected, connect to the Internet using

Start, and then click Control Panel.

TRU-Install.

OK.

another method and go to www.sierrawireless.com/support for assistance.

The Windows Installer fails

When you try to install or uninstall Watcher, the message Windows Installer is not

accessible

To fix Error 1601, first see if another installation process is running.

1. Press

2. Go to the

3. Check the running processes for any of these names:

(for example, Error code: 1601) appears.

Ctrl + Alt + Del and select Task Manager.

Processes tab.

· setup.exe

· isetup.exe

· ikernel.exe

· msiexec.exe

· idriver.exe

· IsUninst.exe

· IsUninst.exe

· Uninst.exe

If any of these processes are running on the system:

1. Select each process.

2. Click

3. Try to run the Watcher installation again.

If the installation is not successful, connect to the Internet using another method
and check Sierra Wireless Knowledge Base articles at sierrawireless.com.

Rev 5 Oct.10 13

End Process.

AirCard Data Card User Guide

Technical specifications

Radio frequency and electrical specifications

The radio frequency bands that your AirCard Data Card supports will vary
depending on your region and your model.

Transmit GSM 1900 (PCS): 1850 – 1910 MHz

Receive GSM 1900 (PCS): 1930 – 1990 MHz

GSM 1800 (DCS):1710 – 1785 MHz
EGSM 900: 880 – 915 MHz
GSM 850: 824 – 849 MHz
WCDMA 2100 (Band 1): 1920 – 1980 MHz
WCDMA 1900 (Band 2): 1850 – 1910 MHz
WCDMA 850 (Band 5): 824 – 849 MHz
WCDMA 800 (Band 6): 830 – 840 MHz
WCDMA 900 (Band 8) 880 – 915 MHz

GSM 1800 (DCS): 1805 – 1880 MHz
EGSM 900: 925 – 960 MHz
GSM 850: 869 – 894 MHz
WCDMA 2100 (Band 1): 2110 – 2170 MHz
WCDMA 1900 (Band 2): 1930 – 1990 MHz
WCDMA 850 (Band 5): 869 – 894 MHz
WCDMA 800 (Band 6): 875 – 885 MHz
WCDMA 900 (Band 8) 925 – 960 MHz

Frequency band support

Technology Bands Location

2G 850 MHz (cellular band) North America

900 MHz (EGSM band) Europe
1800 MHz (DCS band) Europe and Asia
1900 MHz (PCS band) North America

3G WCDMA 850 (Band 5) North America, Australia,

WCDMA 800 (Band 6) Japan
WCDMA 900 (Band 8) Europe, Asia, and

WCDMA 1900 (Band 2) North America
WCDMA 2100 (Band 1) Europe, Asia, and

and New Zealand

Australia

Australia

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Environmental specifications

Operating temperature 0°C to 45°C (32°F to 113°F)
Storage temperature -20°C to 85°C (-4°F to 185°F)
Humidity 95%, non-condensing
Vibra t i o n 15 g peak 10 to 2000 Hz (non-operating)

Rev 5 Oct.10 15

AirCard Data Card User Guide

Regulatory and safety information

Notice

Because of the nature of wireless communications, transmission and reception of
data can never be guaranteed. Data may be delayed, corrupted (that is, have
errors), or be totally lost. Although significant delays or losses of data are rare
when wireless devices such as the Sierra Wireless modem are used in a normal
manner with a well-constructed network, the Sierra Wireless modem should not
be used in situations where failure to transmit or receive data could result in
damage of any kind to the user or any other party, including but not limited to
personal injury, death, or loss of property. Sierra Wireless and its affiliates accept
no responsibility for damages of any kind resulting from delays or errors in data
transmitted or received using the Sierra Wireless modem, or for failure of the
Sierra Wireless modem to transmit or receive such data.

Safety and hazards

The modem MUST BE POWERED OFF in all areas that may be susceptible to
radio interference, in particular:

• Prohibited areas

• In areas where blasting is in progress

• Where explosive atmospheres may be present

• Near medical or life-support equipment

• On board aircraft

• While operating a vehicle

Obey all signs and notices and follow all rules and regulations. Power off the
modem when instructed to do so or when you suspect that it may cause inter­ference or danger.

Areas with a potentially explosive atmosphere are not always clearly marked.
Such areas include gas stations, fuel depots, chemical transfer or storage
facilities, areas where blasting is in progress, areas where the air contains
chemicals or particles such as grain, dust, or metal powders, and any other
area where you would normally be advised to turn off your cellular phone or
vehicle engine.

Medical equipment may be susceptible to any form of radio interference. In
such areas the modem can transmit signals that could interfere with this
equipment.

In addition to Federal Aviation Authority (FAA) requirements, many airline reg­ulations state that you must suspend wireless operations before boarding an
aircraft. The modem is capable of transmitting signals that could interfere with
various onboard systems and controls.

Failure to observe this instruction may lead to suspension or denial of cellular
telephone services to the offender, legal action, or both.

Some airlines may permit the use of cellular phones while the aircraft is on the
ground and the door is open. The modem may be used normally at this time.

16 2131233

The driver or operator of any vehicle should not use a wireless data device
while in control of a vehicle. Doing so detracts from the driver or operator's
ability to control and operate the vehicle. In some countries, using such com­munications devices while in control of a vehicle is an offence.

Regulatory information for North America

Note: Regulatory infor­mation in this section
applies to these models:

AirCard 503
AirCard 890

CAUTION: Unauthorized modifications or changes not expressly approved by

Sierra Wireless, Inc. could void compliance with regulatory rules, and thereby
your authority to use this equipment.

The design of the modem complies with U.S. Federal Communications
Commission (FCC) and Industry Canada (IC) guidelines respecting safety levels
of radio frequency (RF) exposure for portable devices, which in turn are
consistent with the following safety standards previously set by Canadian, U.S.
and international standards bodies:

• ANSI/IEEE C95.1-2005, IEEE Standard for Safety Levels with Respect to

Human Exposure to Radio Frequency Electromagnetic Fields, 3 kHz to 300
GHz

• National Council on Radiation Protection and Measurements (NCRP) Report

86, -1986, Biological Effects and Exposure Criteria for Radio Frequency

Electromagnetic Fields

• Health Canada, Safety Code 6, 1999, Limits of Human Exposure to Radio

frequency Electromagnetic Fields in the Frequency Range from 3 kHz to 300
GHz

• International Commission on Non-Ionising Radiation Protection (ICNIRP)

1998, Guidelines for limiting exposure to time-varying electric, magnetic, and

electromagnetic fields (up to 300 GHz)

Caution: The modem must be 1.0 cm or more from users during operation, to satisfy

FCC / IC RF exposure requirements. This modem must not be used with any other
antenna or transmitter that has not been approved to operate in conjunction with this
modem. Note: This modem must not be used in any unapproved configurations. For
details, contact Sierra Wireless.

Note: The modem is approved for normal-size notebook computers only (typically with
12 inches or larger display screens). For notebook computers with a display screen
smaller than 12 inches, ensure a safe distance between the modem antenna and users or
bystanders.

These devices comply with Part 15 of the FCC Rules. Operation is subject to the
condition that these devices do not cause harmful interference.

Where appropriate, the use of the equipment is subject to the following
conditions:

Rev 5 Oct.10 17

AirCard Data Card User Guide

Warning: (EMI) – United States FCC Information – This equipment has been tested and

found to comply with the limits pursuant to Part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference in an appropriate
installation. This equipment generates, uses, and can radiate radio frequency energy and,
if not installed and used in accordance with the instructions, may cause harmful inter­ference to radio communication. However, there is no guarantee that interference will not
occur in a particular installation.

If this equipment does cause harmful interference to radio or television reception,
which can be determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the following
measures:

• Increase the separation between the equipment and receiver

• Connect the equipment into an outlet on a circuit different from that to which

• Consult the dealer or an experienced radio/TV technician for help

If you have purchased this product under a United States Government contract, it
shall be subject to restrictions as set forth in subparagraph (c)(1)(ii) of Defense
Federal Acquisitions Regulations (DFARs) Section 252.227-7013 for Department
of Defense contracts, and as set forth in Federal Acquisitions Regulations (FARs)
Section 52.227-19 for civilian agency contracts or any successor regulations. If
further government regulations apply, it is your responsibility to ensure
compliance with such regulations.

the receiver is connected

Note: Regulatory infor­mation in this section
applies to:

AirCard 503

Regulatory information for EU countries

Sierra Wireless hereby declares that the modem conforms to all the essential
requirements of Directive 1999/5/EC:

The Declaration of Conformity made under Directive 1999/5/EC is available for
viewing at the following location in the EU community:

Sierra Wireless
Suite 6, The Hub,
Fowler Avenue
Farnborough Business Park
Far nborough
GU14 7JP
United Kingdom

18 2131233

Index

C

Care and maintenance, 11
connect to the network, 10

E

ejecting a SIM card, 11
electrical specifications, 14
environmental specifications, 15

F

frequencies

receive, 14
transmit, 14

H

humidity, 15

L

launching Watcher, 9
LEDs, 7

P

profile, 10

R

receive frequencies, 14
removing SIM card, 11
RF specifications, 14

S

safety notice, 16
SIM card, removing, 11
specifications

electrical, 14
environmental, 15
radio frequency, 14

storage

temperature, 15
when not using card, 11

T

temperature, 15
transmit frequencies, 14

V

vibration, 15

W

Watcher

introduction, 8
launching, 9
reinstalling, 9

radio frequency specifications, 14

Rev 5 Oct.10 19

AirCard Data Card User Guide

20 2131233