NEC Conference 911 User Guide

CONFERENCE 911

USER GUIDE

NEC America, Inc.

NDA-30132-001

Revision 1.0

February, 2000

Stock # 244161

LIABILITY DISCLAIMER

NEC America, Inc. reserves the right to change the specifications, functions, or features, at any time, without notice.

NEC America, Inc. has prepared this document for the exclusive use of its employees and customer s. The information contained herein is the property of NEC America, Inc. and shall not be reproduced without prior written approval from NEC America, Inc.

NEAX, D

term

, and OpenWorX are registered trademarks of NEC

Corporation.

Printed in the USA

All other brand or product names are or may be trademarks or registered trademarks of, and are used to identify products or services of, their respective owners.

MS-DOS, Microsoft, Windows, and Windows NT are registered trademarks of Microsoft Corporation. Microsoft Windows 95 and Microsoft Windows 98 are trademarks of Microsoft Corporation.

Conference 911 User Guide CONTENTS

TABLE OF CONTENTS

Page

Chapter 1 - About This Manual. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

What is Conference 911? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

How This Guide is Organized . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Using This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

General Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Procedures. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Keyboard Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

General Key Usage. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Manual Descriptions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Chapter 2 - Getting Started. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

What is Included in the Conference 911 Package? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Equipment Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

C911 Server Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

C911 Client Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

C911 Agent Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

PBX Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

LAN Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

The Conference 911 Client Window. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Tabs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Main Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Station Information Tab. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Basic Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

ALI Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Connection Indicator. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Call Status Indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Chapter 3 - Using the Conference 911 Client . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Configuring the C911 Client . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Logging On to the C911 Client Application. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Logging Out of the C911 Client Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Exiting the C911 Client Applicat ion. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Working with Emergency Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Answering a n Em e r g en c y Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Working with the Messaging Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Monitoring the C911 Communications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Appendix A - Software Limitations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1

Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1

Service Conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A -1

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CONTENTS Conference 911 User Guide

Page

Appendix B - Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-1

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Conference 911 User Guide FIGURES

Figure Title Page

2-1 Conference 911 Client window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

2-2 Main Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

2-3 Station Information Tab. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

2-4 Basic tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

2-5 ALI tab. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

3-1 Configuration dialog box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

3-2 Conference 911 Login dialog box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

3-3 Log Out Confirmation dialog box. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

3-4 Quit Confirmation dialog box. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

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3-5 D

Emergency Call message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

3-6 Dismiss Active Call message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

3-7 PBX Communication Lost message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

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FIGURES Conference 911 User Guide

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Conference 911 User Guide About This Manual

Chapter 1 About This Manual

The Conference 911 User Guide pr ovides th e infor mation y ou nee d to oper ate t he Conference 911 (C911) software. This manual is based on Revision 1.0 of the software.

What is Conference 911?

Conference 911 (C911) is an OAI application that enables telephone users, C911 agents, and emergency agencies or PSAPs (Public Safety Answering Point) to communicate when an emergency call is placed. When an emergency call is placed, C911 notifies the C911 agen ts and all de signat ed par ties of the emergenc y call and all ows the C911 agents to monitor and partici pate in the emergency calls between telephone users and the PSAP. C911 uses the NEC Open Applications Interface (OAI) to communicate with the NEAX2400.

The Conference 911 package consists of the C911 Server and the C911 Client:

• The C911 Server provides connectivity between the PBX, the C911 agent’s

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, and the C911 Client application.

• The C911 Clien t applicatio n is used by C91 1 agents to monito r and participa te in emergency calls.

Refer to the Conference 911 Installation Manual for more information about the C911 appl ication.

How This Guide is Organized

The chapters in this guide are as follows:

Chapter 1 - About This Manual

This chapter outlines how to use the manual, including the actual manual organization, chapter layout, keyboard conventions, function keys, and basic terminology for C911.

Chapter 2 - Ge tting Started

This chapter gives a detailed overview of the C911 Client and its functions and features, including the hardware and software requirements, screen format, and field descriptions.

Chapter 3 - Using the Conference 91 1 Client

This chapter details how to use th e C911 Client appli catio n, includ ing the st ep-by step instructions.

Appendix A - Software Limitations

This appendix describes the limitations of the Conference 911 software.

Appendix B - Glossary

This appendix gives definitions of the common terms relating to C911.

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About This Manual Conference 911 User Guide

Using This Guide

This guide is designed to make the application easy to understand and simple to use. There are examples of the screens you will see in C911, with step-by-step instructions for the procedures you need to perform.

General Conventions

This guide uses the following type conventions:

Item T ypeface or

Convention

Example

Book titles Italics Confere nce 911 Operations

Manual

User input, variables Boldface Enter password at the

prompt.

Menu names, Window titles, field name s

Any screen output generated by C911

Capitalized Options menu, Line Status

window, User ID field

Monospace A message that appear s in a

popup window or the statu s area of the screen.

This guide uses the following conventions for menus and shortcuts:

Example Means

File > Workstation Choose the Workstation submenu on the

File menu.

CTRL+N Hold down the CTRL key while pressing

the “n” key

CTRL+Shift+N Hold down the CTRL key and the Shift

key while pressing the “n” key

Click Right-click

Click the left mouse button Click the right mouse button

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Conference 911 User Guide About This Manual

Procedures Step-by-step instructions are numbered. Simply follow the numbered steps to

perform the desired function. Sometimes in step-by-step instructions, you will have more than one option to

complete the task. These options are presented in bulleted lists, as shown in the following example:

1. The Fields to display group box contains the fields that are displayed in the Directory window.

• To add a field, select it from the Employee group box, and click Add.

• To select all of the fields, click Add all.

2. Click OK.

Keyboard Conventions

General Key Usage

The general keys used throughout the C911 application are: Arrow keys Scrolls among options within a menu or field.

Backspace Erases the character to the left of the cursor. Enter Accepts a selection or field entry. ESC Exits the current screen or action and moves to the

Tab Moves forward through fields and options. Shift+Tab Moves backward through fields and options. CTRL+Tab Moves forward through tabs. CTRL+Shift+Tab Moves backward through tabs. ALT+ highlighted letter Moves to that screen element.

Manual Descriptions

Following are descr ipt i ons o f t he manuals referenced in the cha pte rs of this guide:

• Applications Manager (APM) Installation Manual - Contains step-by-step

• Applications Manager (APM) Operat ions Manual - Explains how applica tions

• NEAX2400 System Manuals - Give very detailed explanations about the

previous screen or action.

instructions for installing the software from the release media.

like C911 are configured in the APM environment and how its databases are created, using the entries and values provided in this guide.

assignments that need to be made through the Maintenance Administration Terminal (MAT) commands on t he NEAX2400.

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