NComputing L300 User Manual

L300

Ethernet Virtual Desktop with vSpace Server™

User Manual

NComputing L300 User Manual

Important Notices

Please note that reproduction of this User Manual in whole or in part, without express written permission fro m NComputing, is not permitted.

NComputing reserves the right to make improvements and/or changes to this User Manual and to the products, programs and/or specifications described herein at any time without notice. Information contained in this document may have been obtained from internal testing or from a third party. NComputing shall not be liable for any direct, indirect, special, incidental or consequential damages in connection with the use of this material. The latest version of this User Manual can be downloaded from the “Documentation” page in the Support section of the NComputing website at: www.ncomputing.com

Refer to the Limited Hardware Warranty applicable to your region for information on what is and what is not covered by the warranty, your responsibilities, exclusions, and how to obtain service. It is your responsibility to download a copy of the warranty at the time of purchase to keep for your records. The warranty can be downloaded from the “Documentation” page in the Support section of the NComputing website.

Please refer to the End User License Agreement (EULA) and Terms of Use (TOU) that are presented for your review during the software installation process. The information contained in these documents is very important. The EULA and TOU constitute agreements between you and NComputing and are accepted by you by installing and using the product. It is your responsibility to print a copy of the EULA and TOU directly from the installer in order to keep for your records.

This product gives users shared access to computer resources. It is not a computer, and may not support all software applications, especially high-resolution graphics applications or 3D games that are designed to be supported by stand-alone computers. Similarly, it may not support all hardware peripherals that are designed to be supported by stand-alone computers.

Refer to your computer operating system and application software vendors’ license agreements for information on using these products with NComputing systems. Additional software licenses may be required.

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Microsoft® Windows® Licenses. You are licensed by NComputing to use the vSpace Server software under the terms of the EULA. You must also acquire the appropriate number of Windows Server licenses and Client Access Licenses for each device or user accessing Windows Server software. You cannot use the vSpace Server software with Windows Client software (i.e., Windows Vista, Windows 7) unless a single user and no other user accesses the same Windows Client software at any one time, or you are authorized to do so under an applicable license from Microsoft or as expressly set forth in the “Microsoft Windows Server to Windows XP License Rights” section of the NComputing EULA. In all cases, your rights and obligations with respect to the use of vSpace Server software with Windows Server software and Windows Client software are defined by both the NComputing vSpace Server software EULA and the applicable Microsoft Software License Agreement or EULA. For more information on licensing with Microsoft operating systems see: www.ncomputing.com/mslicensing

For single user applications of your L-series product such as remote control, digital signage and 1:1 VDI refer to the same web page for information on client operating systems currently supported.

The NComputing hardware and software products described in this user manual are protected by numerous granted and pending U.S. and international patents. Some components of NComputing products utilize open-source software. Please refer to the GPL Declarations section of this User Manual for more information.

© 2015 ZeroDesktop, Inc. All rights reserved. NComputing, vSpace Server, and Numo are registered trademarks of ZeroDesktop, Inc. Microsoft, Windows, Windows Media, and DirectShow are registered trademarks of Microsoft Corporation. Intel, Core 2, Core i5, and Core i7 are registered trademarks of Intel Corporation. VESA is a trademark of Video Electronics Standards Association. Kensington is a trademark of ACCO World Corporation. QuickTime is a registered trademark of Apple, Inc. YouTube is a registered trademark of Google. Adobe and Adobe Flash are registered trademarks of Adobe Systems, Inc. All other trademarks are the property of their respective owners.

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TABLE OF CONTENTS
Important Notices........................................................................................................................................	2
Safety Information.......................................................................................................................................	6
Regulatory Compliance................................................................................................................................	6
FCC Information.......................................................................................................................................	6
GPL Declarations......................................................................................................................................	8
Product Overview ........................................................................................................................................	9
Host Setup .................................................................................................................................................	10
vSpace Server software installation.......................................................................................................	11
User Account Creation...........................................................................................................................	13
Product Registration..................................................................................................................................	14
Online Registration ................................................................................................................................	15
Offline Registration................................................................................................................................	18
Registration Reminder...........................................................................................................................	20
Updating the vSpace Server Software ...................................................................................................	21
Uninstallation ........................................................................................................................................	21
Windows Configuration Notes...............................................................................................................	22
Client Access License (CAL) Installation .....................................................................................................	22
L300 Device Setup .....................................................................................................................................	24
L300 Firmware Update ..........................................................................................................................	26
Using Your L300 Access Device..................................................................................................................	27
The “Server Selection” Screen ...............................................................................................................	27
Device Information ................................................................................................................................	28
The “Device Setup” Screen ....................................................................................................................	28
Device Setup - The “Connection Settings” Tab......................................................................................	29
Device Setup - The “Manage Groups” Tab ............................................................................................	30
Device Setup - The “Login Settings” Tab................................................................................................	31
Device Setup - The “Network” Tab ........................................................................................................	32
Device Setup - The “Password” Tab.......................................................................................................	33
Device Setup - The “Update” Tab ..........................................................................................................	34
Returning to the “Server Selection” Screen ..........................................................................................	35
L300 Multimedia Acceleration...................................................................................................................	35
Troubleshooting & error messages ...........................................................................................................	36
Glossary .....................................................................................................................................................	38
FAQ ............................................................................................................................................................	40
NComputing vSpace Server 6 Management Console Guide......................................................................	42
1.1 Installing vSpace ..............................................................................................................................	42
1.2 Registering vSpace...........................................................................................................................	42
1.3 Connecting Your Devices .................................................................................................................	42
2.0 NComputing vSpace.............................................................................................................................	43
2.1 vSpace Information..........................................................................................................................	43
2.2 License Information .........................................................................................................................	44
2.3 System Settings - Common..............................................................................................................	45
2.4 System Settings – L-Series/M-series................................................................................................	46
2.5 System Settings – Performance Profiles ..........................................................................................	47
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2.6	System Settings – Performance Profiles ADVANCED.......................................................................	48
3.0 Profiles.................................................................................................................................................		50
4.0 Sessions ...............................................................................................................................................		51
4.1	Session Overview.............................................................................................................................	51
4.2	Session Information.........................................................................................................................	52
4.3	Session Controls...............................................................................................................................	53
5.0 Device Management............................................................................................................................		54
5.1	L-series / M-series............................................................................................................................	54
5.2	Device Groups..................................................................................................................................	55
5.3	Information Tab ...............................................................................................................................	56
5.4	Connections Tab ..............................................................................................................................	57
5.5	Server Groups Tab ...........................................................................................................................	58
5.6	Login Tab..........................................................................................................................................	59
5.7 Network Tab ....................................................................................................................................		61
5.8 Password Tab...................................................................................................................................		62
5.9 Update Tab ......................................................................................................................................		63
5.10 Search Settings and Columns.........................................................................................................		64
5.11 Configuration Profiles ....................................................................................................................		65
5.12 Creating Profiles ............................................................................................................................		65
5.13 Editing Profiles...............................................................................................................................		66
5.14 Applying Profiles ............................................................................................................................		67
6.0 Remote vSpace Servers .......................................................................................................................		68
6.1	Enabling Remote Console Support ..................................................................................................	68
6.2 Remote Console Features................................................................................................................		69
7.0 Common Tasks.....................................................................................................................................		70
7.1	Helpdesk Tasks - Remote Viewing and Controlling a Device Session ..............................................	70
7.2	Maintenance Tasks - Performing a Firmware Update on an Active Device.....................................	71
7.3	Deployment Tasks – Installing and Configuring a new Computer Lab.............................................	72

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Safety Information

Refer to the following to prevent any physical injury or loss of assets caused by damage to the product. A user must read this User Manual carefully before use and properly follow the instructions.

•Make sure that the place of installation is not too hot (above 35˚C), too cold (below 0˚C), or too wet (above 85% relative humidity).

•Avoid any severe impacts to the product

•Make sure that the product is not exposed to direct sunlight or any hot machinery.

•Please keep the product away from any items which have strong magnetic properties.

•Do not disassemble, repair or rebuild the product.

•Please properly route all cables and power cords to avoid a tripping hazard. An electric shock, fire, damage to the product or physical injury may occur as a result of tripping over the cable.

Regulatory Compliance

FCC Information

This equipment has been tested and found to comply with the limits for a class B digital device, pursuant to part 15 of the FCC Rules.

These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy, and if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try and correct the interference by one or the following measures:

•Reorient or relocate the receiving antenna

•Increase the separation between the equipment and the receiver

•Connect the equipment to a power outlet on a circuit different from which the receiver is connected

•Consult your dealer or an experienced radio TV technician for help

Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

For enhancing performance and reliability, we recommend using an FTP or STP cable between the L300 and the client devices.

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(EMC Registration)

	•		(	) : Network virtual desktop (L300)
	•		: NCC-L300 (B)
	•			:
	•	/	:	/
NCC-L300 (B)	•		:

European Community:

Disposal Information:

This symbol means that according to local laws and regulations your product should be disposed of separately from household waste. The separate recycling of your product will help ensure that it is recycled in a manner that protects human health and the environment.

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GPL Declarations

The NComputing L300 access device contains – in part – some free software (software licensed in a way that ensures your freedom to run, copy, distribute, study, change and improve the software). This free software is also contained in the L300 firmware update files that are distributed together with NComputing vSpace Server software installation packages that are expressly for the L300. The free software contained within the L300 firmware includes a version of X-LOADER, U-BOOT, LINUX, LIBSYSFS, LIBUCI, LIBUSBIP, ETHTOOL, UCLIBC, QT and BUSYBOX.

Further, for at least three (3) years from the date of distribution of the applicable product or software, we will give to anyone who contacts us at [e-mail], for a charge of no more than our cost of physically performing source code distribution, a machine-readable copy of the complete corresponding source code for the version of the software that we distributed to you. For additional information refer to this page on the NComputing website: www.ncomputing.com/gplcodedownload

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Product Overview

The NComputing L-series access devices with vSpace® desktop virtualization software dramatically cut your computing costs by enabling multiple users to share a single PC, server or virtual machine. Each user gets their own virtual desktop with a rich, multimedia computing experience that is practically indistinguishable from running on a full PC. Best of all, IT staff and end users do not need special training because this end-to-end solution is easy to manage and is compatible with standard desktop applications.

Access

Device

Network

Host System

End User Environment

L300 Model

The L series delivers the best possible virtual desktop experience with the addition of a high-performance video acceleration system that supports full screen motion video, higher screen resolutions and more USB ports. The L- series is available in two distinct versions; L250 and L300. This manual covers the L300 on Windows operating systems (refer to the NComputing online Knowledge Base at www.ncomputing.com/support and search on “OS Support,” for specific Windows operating systems supported). For documentation on available Linux operating system support – refer to the Knowledge Base (search on “L-series Linux”). The following table summarizes the key features of L300.

	L300
Maximum Screen Resolution (Wide)	1920x1080
Maximum Screen Resolution (Standard 4:3)	1600x1200
Maximum Color Depth	24-bit
Mouse & Keyboard Ports	USB
Speaker Port	Yes
Microphone Port	Yes
USB Peripheral Ports	2 x USB*
Acceleration for full-screen video support	Yes

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Host Setup

System Requirements

Starting with vSpace 6.5, the maximum number of L-Series users is increased to 100. However the number of users, intended application suite and overall performance expectation will ultimately determine how powerful a computer must be used in order to deliver the desired multi-user experience. The tables below give recommended specifications for a vSpace host computer running a typical application set, based on the number of users and type of access device. NComputing recommends you always test your environment in advance of deployment to ensure it meets your expectations.

Recommended Host Hardware Configuration

	Host			Number of Users1
	Configurations	1-10	10-20	20-30	30-50	50-75	75-100
	CPU*	Intel™ Core	Intel Core™	Intel Core	Intel Core i7	Dual Xeon™	Dual Xeon
	(minimum or
		2 Quad	i7	i7
	equivalent)
	Memory (32-bit	4 GB	4 GB	4 GB	NA2	NA2	NA2
	OS)
	Memory (64-bit	6 GB	8 GB	12 GB	16 GB	24 GB	24 GB
	OS)

1 The number of users that your installation will support depends upon the host's configuration and your end-users’ performance expectations. Performance results are highly dependent upon the individual host hardware, memory, applications being used, OS and network conditions within any LAN. Host requirements will vary, please test your multi-user environment before deployment.

2 32-bit operating systems are not supported with this number of users.

For additional sizing guidelines refer to the following Knowledge Base articles:

•Scaling vSpace Deployments

•Deployment Checklist.

For Microsoft OS licensing information see the paragraph on page 3 and www.ncomputing.com/mslicensing

For each L-series device you will need:

•Keyboard and mouse (USB)

•Monitor

•A category 5/6 network cable to connect to your existing Ethernet network

•Optional: speakers, headphones, microphones and USB peripherals

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vSpace Server software installation

Per the instructions below, always check the NComputing website for the latest vSpace Server software. The software on the CD in your package may not be the latest version.

•Insert the software installation CD into the host computer's CD drive. In most cases, a window will automatically appear after a few seconds with installation options. If the Windows “AutoPlay” dialog appears (as seen below), select “Run CD_Install.exe”. If neither appears, go to "My Computer," open the CD drive's icon, and start the "Setup" application.

•At the initial setup screen, click the "Download Latest Software" button. This will launch a browser window at the NComputing Software Download Center. Locate the correct software based on product model and operating system, and download the corresponding “zip” folder.

•Note that the current version of vSpace Server is always located at www.ncomputing.com/downloads

•If internet access is unavailable, click “Browse CD” to locate the installer file per the next step

•After downloading and extracting the installer files, or alternately locating them on the product CD, run the vSpace Server Installer by launching *.MSI installer for a first time installation. If you are updating an existing vSpace Server installation, refer to the Release Notes for specific install instructions.

•At the installer’s "Welcome" screen, click on the "Next" button which will take you to the antivirus and firewall warning screen. Read and follow the instructions, then click on the "Next" button.

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Note: When dealing with certain firewall applications, you may need to make sure that the NComputing .exe files have proper access permission to the network. These .exe files include:

KMSERVC.EXE, BOOTSRV.EXE, KMMSG.EXE, KMUPDATE.EXE, KMREGWIZ.EXE Within the Exceptions tab of the Windows Firewall the ports that should be opened are:

TCP-Protocol: 27605, 27615, 3581, 3597, 3645, 3646, 3725 UDP-Protocol: 1027, 1283, 3581, 3725

Please see our Knowledge Base at http://www.ncomputing.com/support for more details.

•At the software End User License Agreement and Terms of Use screens, read the agreements and if you agree, click on the "I agree" checkbox, and then click on the "Next" button.

•At the final “Confirm Installation” screen, click “Install” to begin the software installation and then follow the additional prompts. This process may take up to 5 minutes to complete, and it is normal for the system to beep frequently. The installer may appear to stop, but if the mouse cursor regularly switches between the pointer and the hourglass, everything should be

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proceeding normally. If the installer takes longer than 15 minutes to complete, please contact NComputing technical support for assistance.

•At the "vSpace Server successfully installed" screen, click “Close” to end the installer, and select whether or not to immediately restart the computer (a restart is required before vSpace Server can be used).

•Proceed to the following sections to connect your L-series devices, register and activate the software and devices and update the device firmware (as needed).

User Account Creation

The L300 can access a Windows session using either local or domain user accounts. The optimal type of user account will vary depending on the type of environment the vSpace host is being deployed into. You can use existing accounts or, if preferred, create new user accounts specifically for the terminals.

To create new local user accounts and add them to the Remote Desktop Users Group:

1.From the host Windows session, click “Start” then Right Click on “Computer” and click “Manage” from the dropdown menu.

2.From within the Server Manager menu select “Configuration” then “Local Users and Groups” in the left navigation tree.

3.Right Click on “Users” and select “New User…” to create as many new users as needed.

4.Select “Groups” from the left navigation tree and double click on “Remote Desktop Users”. Click “Add” and then enter either the user names you’ve recently created, or simply enter “everyone”.

If you are installing a host into a domain environment which uses domain user accounts, contact your local system or network administrator to have them create any additional user accounts that you may need.

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Product Registration

Important!

DEVICE AND VSPACE SERVER SOFTWARE REGISTRATION ARE REQUIRED TO RECEIVE VSPACE

UPDATES AND TECHNICAL SUPPORT.

Product registration is required for all L-series devices and vSpace Server software to enable normal product use, downloading updates, and technical support. When registering the software, all the access devices must be connected to the host system using Ethernet.

Select "vSpace Server Registration" in the Windows Start menu as seen below:

vSpace Server 6 on Server 2008 R2

•At the registration program “welcome” screen, if vSpace Server password protection is turned on, you will need to enter your password. Then click the "Next" button.

•Next, you are presented with the vSpace Server End User License Agreement (EULA). If you agree, click in the “I agree” check box, and then click the “Next” button.

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Online Registration

In the case of Online Registration, follow the instructions below. Otherwise skip to the section titled “Offline Registration.” Online registration will be completed automatically if possible during software installation. If your host system is unable to access the internet

•If you want to register your software and L-series access devices online, leave the “Register vSpace Server software” radio button selected, and click “Next.”

•At the "Customer Data" screen, if the data fields are not already populated with the information entered during product installation, enter the registered user's relevant information. Each field in this window must be filled in. Once you have entered all the data, click on the "Next" button and proceed through the additional screens that show you which devices are connected and the current registration status (vSpace Server 6).

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•On the Registration Type screen, select “Register online, using your Internet connection” and click “Next.” Note: If you use a Proxy Server for internet connectivity, enter the Proxy connection data here.

•The registration wizard will then show you a list of all unregistered L-series access devices that are currently connected to this vSpace Server host that can now be registered.

•Before the registration wizard communicates with the registration server, you will see a “Summary” screen showing all user information that will be registered with the vSpace Server software. Also, any connected but unregistered L-series access devices will be listed for registration. If all the information is correct, click the “Register” button to initiate the registration or click “Back” if you wish to change any of the information.

•You will see a screen showing the progress of the registration and when your registration is complete, you will see the “Registration results” screen. Be sure to click the check box for the “Register future L-series devices in the background” option if you want vSpace Server to automatically register any unregistered L-series access devices that connect to this system in the future. Use of this “background registration” feature requires standard Internet connectivity.

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Offline Registration

In the case of Offline Registration, follow the instructions below. If you have completed the online registration section, skip to “Using the access device.”

•If you don’t have standard Internet connectivity, you can use standard email to register your vSpace Server software and L-series access devices.

•To use offline registration, select the “Register” option, and click “Next.”

•At the "Customer Data" screen, if the data fields are not already populated, enter the registered user's relevant information. Each field in this window must be filled in. Once you’ve entered all the data, click the "Next" button.

•The registration wizard will then show you a list of all unregistered L-series access devices that are currently connected to this vSpace Server host and can now be registered.

•On the next screen you then select the “Create off line registration file” option and click “Next.”

•You’ll need to select the location where you wish to store the registration data file that you’ll later email to NComputing. Note that you cannot type directly into the “Create activation file” field, but you must click on the “Select” button to navigate to the directory where you wish to store the offline registration data file.

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•The window below shows the navigation screen that allows you to place the data file in the desired location. Feel free to change the “File name” to something other than “activation” – but don’t change the “Save as type” field. The registration file must be of type “txt” – even though the data inside is encrypted and must not be modified.

•Before the registration wizard writes the data file, you will get a “Summary” screen showing all user information that will be written to the data file. Also, any connected but unregistered L- series access devices will be listed for registration.

•If the information is correct, click the “Register” button or click “Back” if you wish to change any of the information.

•Next, email the created “txt” file to [e-mail]. Alternately, you can copy the “txt” file to another PC, if necessary, to send the email.

It should normally take only one or two minutes to receive the vSpace Server license file by returned email. If you do not see the file in your e-mail Inbox, be sure to check your email filter to ensure that the message was not flagged as Junk or SPAM mail.

When you receive the license file, save it in a convenient disk location, and restart the “Registration Wizard.”

Select the “Complete offline registration by using activation file” or “Continue offline registration” option and click “Next” and navigate to the disk directory where you have stored the returned license/activation file.

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•Click “Select” or “Select the activation file” to navigate to the file, and click “Open” once you have located the correct license file. Then click “Next” to load the license file and apply it to the vSpace Server host system.

•After the offline file is loaded, you see the “Registration results” screen. Click the “Next” button to complete the offline registration process. Your devices are now registered and ready for continuous use.

Registration Reminder

If user data is not entered during the installation process, a reminder message will be displayed each time and administrator logs into the host. If user registration data is present but the registration process has not been completed, a reminder will be displayed each time the vSpace console is launched.

NOTE: Devices that have not been registered may be limited in functionality. If you find that one or more of your devices are automatically resetting or logging out of their sessions on an hourly basis, run the registration process to ensure all devices have been properly activated.

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Updating the vSpace Server Software

The latest NComputing software can be obtained from http://www.ncomputing.com/downloads You can check this location periodically for newly posted software. Simply download the installation file, read the release notes, uninstall your current version (if required per the Release Notes) making sure to keep your registration information active (when prompted), and install the new version of software.

Alternatively, you can update the vSpace Server software directly over the Internet by selecting “vSpace Server Update” from the Start menu.

Note: If the “Enter Password” window appears, enter the vSpace Server administrator password you selected during vSpace Server installation.

Click the “Connect” button to check for a software update. If there is a new version available, click on the “Download” button to start the update process. If there is no new version available, click on the “Exit” button. When the download is complete, the installation of the new version will begin.

Uninstallation

To uninstall the vSpace Server software, select “Uninstall vSpace Server” under the “NComputing vSpace Server” folder in the Start menu (or select vSpace Server from the Add/Remove Programs utility in the Windows Control Panel). Follow the uninstall utility’s prompts to remove the program components. After vSpace Server is uninstalled, you must restart the host computer to complete the removal process.

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Windows Configuration Notes

The following are some initial Windows configuration notes to be aware of.

•Windows 7* Installation: You must have administrative rights to install vSpace Server 6 onto Windows 7*. However, unlike in Server 2008 R2, the actual “Administrator” account is not enabled by default in Windows 7. So, even though you may be logged-in as a Windows 7 user that’s a member of the Administrators group, you still won’t have sufficient “administrative rights” to install vSpace Server 6, and the MSI installer will generate an error message saying: “You need administrative rights to install this software. Installation Failed.” You need to launch the “Administrative Command Prompt” by going to All Programs > Accessories > Command Prompt and then right-click and select “Run as administrator.” Once the “Administrative Command Prompt” console pops up, launch the installer using the following command:

Ømsiexec /i install-filename.msi

•MSI Installer and Uninstaller Options: The MSI installer for vSpace Server 6 has "ADDUSERS=0" available as a command line option to enable silent installs while suppressing the popup window asking if you want to add new users. An option is added to the uninstaller to provide options for handling an existing vSpace Server host license during a silent uninstall. The available options when running from the Command Line are:

Ø"DELETELICENSE=0" – do NOT remove vSpace Server license

Ø"DELETELICENSE=1" – popup box will appear

Ø"DELETELICENSE=2" – remove vSpace Server license without popup

•OS Settings: The Windows Power Options setting should be configured to “High Performance” (under Control Panel > Hardware > Power options). Microsoft’s default power settings give a false impression that vSpace Server CPU utilization is much higher than on previous 32-bit operating systems.

•Windows 7 Desktop Theme: If you install the Windows Server 2008 R2 “Desktop Experience” feature, start the “Themes” system service and set it to autostart, then each individual can “personalize” their virtual desktop to use a Windows 7- themed interface. However, remote sessions do not support the Aero “window transparency” feature for overlapping windows.

Client Access License (CAL) Installation

For multi-user applications, in addition to installing and activating the Windows Server operating system license on the host system, you need to acquire two types of client access licenses. First, standard

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