X350
www.ncomputing.com
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X350!and!X550!!
Desktop!Virtualization!Kits!
with!vSpace
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User!Manual!
X350/X550 User Manual
www.ncomputing.com
Important Notices
Please note that reproduction of this user manual in whole or in part, without express written
permission from NComputing, is not permitted.
NComputing reserves the right to make improvements and/or changes to this User Guide and to
the products, programs and/or specifications described herein at any time without notice.
Information contained in this document may have been obtained from internal testing or from a
third party. NComputing shall not be liable for any direct, indirect, special, incidental or
consequential damages in connection with the use of this material. The latest version of this User
Guide can be downloaded from the “Documentation” area in the Support section of the
NComputing website at: http://www.ncomputing.com/documentation
Refer to the Limited Hardware Warranty applicable to your region for information on what is and
what is not covered by the warranty, your responsibilities and exclusions, and how to obtain
service. It is your responsibility to download a copy of the warranty at the time of purchase to
keep for your records. The warranty can be downloaded from the “Documentation” area in the
Support section of the NComputing website.
Please refer to the End User License Agreement (EULA) and Terms of Use (TOU) that are
presented for your review during the software installation process. The information contained in
these documents is very important. The EULA and TOU constitute agreements between you and
NComputing and are accepted by you by installing and using the product. It is your responsibility
to print a copy of the EULA and TOU directly from the installer in order to keep for your records.
This product gives users shared access to computer resources. It is not a computer, and may not
support all software applications, especially high-resolution graphics applications or 3D games
that are designed to be supported by stand-alone computers. Similarly, it may not support all
hardware peripherals that are designed to be supported by stand-alone computers.
Refer to your computer operating system and application software vendors’ license agreements
for information on using these products with NComputing systems. Additional software licenses
may be required.
Microsoft Windows Licenses. You are licensed by NComputing to use the vSpace software
under the terms of the EULA. You must also acquire the appropriate number of Windows Server
licenses and Client Access Licenses for each device or user accessing Windows Server software.
You cannot use the vSpace software with Windows Client software (i.e., Windows XP, Windows
7) unless a single user and no other user accesses the same Windows Client software at any one
time, or you are authorized to do so under an applicable license from Microsoft or as expressly
set forth in the “Microsoft Windows Server to Windows XP License Rights” section of the
NComputing EULA. In all cases, your rights and obligations with respect to the use of vSpace
software with Windows Server software and Windows Client software are defined by both the
NComputing vSpace software EULA and the applicable Microsoft Software License Agreement or
EULA. For more information on licensing with Microsoft operating systems see:
www.ncomputing.com/mslicensing
The NComputing hardware and software products described in this user manual are protected by
numerous granted and pending U.S. and international patents.
© 2015 by ZeroDesktop, Inc. All rights reserved. NComputing is a registered Trademark of
ZeroDesktop. Inc. Microsoft and Windows are registered trademarks of Microsoft Corporation. All
trademarks are the property of their respective owners.
X350 and X550 User Manual
Page 3
Contents
Safety Information ................................................................................................. 4!
Regulatory Compliance ......................................................................................... 5!
FCC Information ............................................................................................................ 5!
MIC Certification Information ........................................................................................ 6!
Product Overview .......................................................................................................... 7!
Minimum System Requirements ........................................................................... 8!
Host Computer .............................................................................................................. 8!
Access Devices ............................................................................................................. 9!
Install the Hardware ............................................................................................ 10!
Install the X-series PCI Card ....................................................................................... 10!
Connect Peripheral Devices ....................................................................................... 12!
Install the NComputing vSpace Software ........................................................... 13!
Installing vSpace 4 and 5 ............................................................................................ 13!
Installing vSpace 6 ...................................................................................................... 18!
Product Registration ........................................................................................... 21!
Offline Registration ..................................................................................................... 25!
Client Access License (CAL) Installation ............................................................ 26!
Upgrading Your PC or Moving Your Card to another PC ................................... 26!
Uninstalling vSpace ............................................................................................ 27!
Updating the vSpace Software ........................................................................... 27!
Updating vSpace 4 and 5 ............................................................................................ 27!
Updating vSpace 6 ...................................................................................................... 29!
Using the vSpace 4 or 5 Management Console ................................................. 30!
Administration Console Interface ................................................................................ 32!
Local Settings .......................................................................................................... 32!
X350/X550 PCI Card ............................................................................................... 32!
Using the Management Console in vSpace 6 ..................................................... 46!
NCTray Interface ................................................................................................. 50!
Troubleshooting .................................................................................................. 51!
Glossary .............................................................................................................. 52!
X350 and X550 User Manual
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Safety Information
Refer to the following to prevent any physical injury or loss of assets caused by damage
to the product.
A user must read this User Manual carefully before use and properly follow the
instructions.
• Make sure that the place of installation is not too hot (above 35˚C), too cold
(below 0˚C) or too wet (above 85% relative humidity).
• Avoid any severe impacts to the product.
• Make sure that the product is not exposed to direct sunlight or any hot
machinery.
• Please keep the product away from any items which have strong magnetic
properties.
• Do not disassemble, repair or rebuild the product.
• Please properly route all cables and power cords to avoid a tripping hazard. An
electric shock, fire, damage to the product or physical injury may occur as a
result of tripping over the cable.
Please disconnect the Cat 5e or Cat 6 cable from the product when it is not in use
for a long period of time.
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Regulatory Compliance
FCC Information
This equipment has been tested and found to comply with the limits for a class B digital
device, pursuant to part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against harmful interference
in a residential installation. This equipment generates, uses, and can radiate radio
frequency energy, and if not installed and used in accordance with the instructions, may
cause harmful interference to radio communications. However, there is no guarantee
that interference will not occur in a particular installation. If this equipment does cause
harmful interference to radio or television reception, which can be determined by turning
the equipment off and on, the user is encouraged to try and correct the interference by
one or the following measures:
• Reorient or relocate the receiving antenna
• Increase the separation between the equipment and the receiver
• Connect the equipment to a power outlet on a circuit different from which the
receiver is connected
• Consult your dealer or an experienced radio TV technician for help
Changes or modifications not expressly approved by the party responsible for
compliance could void the user’s authority to operate the equipment. For enhancing
performance and reliability, we recommend using an FTP or STP cable between the
X350 or X550 PCI card and the XD2 devices.
This device complies with part 15 of the FCC Rules.
Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and
(2) This device must accept any interference received, including interference that
may cause undesired operation.
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NCC-XD2(B)
NCC-X350(B)
NCC-X550(B)
MIC Certification Information
X350 PCI Card
1.(): NComputing X-series (X350)
2. :
3./: /
4.:
X550 PCI Card
1.(): NComputing X-series (X550)
2. :
3./: /
4.:
XD2 Access Device
1.(): NComputing X-series (XD2)
2. :
3./: /
4.:
(B )
, .
X350/X550 PCI Card XD2 Access Device
FTP STP Cable .
X350 and X550 User Manual
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Product Overview
NComputing vSpace desktop virtualization software divides your host PC's resources
into independent virtual workspaces that give each user their own full PC experience.
The X-series PCI card connects your PC to each of the XD2 access devices through a
standard Category 5e or shielded Category 6 cable (sold separately). Each XD2
connects to a user’s keyboard, monitor, mouse and speakers. All these components
work together to efficiently harness the excess computing capacity of your PC so
multiple users can share it at the same time.
• The X550 desktop virtualization kit includes a license for NComputing vSpace
software, one full-height X550 PCI card, and five (5) XD2 access devices.
• The X350 desktop virtualization kit includes a license for NComputing vSpace
software, one low-profile X350 PCI card, and three (3) XD2 access devices.
One X350 Kit Enables Four Users to Share a PC (Seven with Two Kits)
One X550 Kit Enables Six Users to Share a PC (Eleven with Two Kits)
One X550 kit adds five users to a PC, and an X350 kit adds three users to a PC.
Including the first user that works directly on the PC, this means that:
• Six users can share a single PC with one X550 kit. With two X550 kits, you can
add ten users to a PC for a total of eleven users sharing one PC.
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• Four users can share a single PC with one X350 kit. With two X350 kits, you can
add six users to a PC for a total of seven users sharing one PC.
Minimum System Requirements
Host Computer
Refer to the “vSpace Operating System Support Matrix” in the NComputing Knowledge
Base for the latest information on supported operating system versions (note that unless
specifically listed in the OS support matrix document, a new OS service pack may not be
supported by then-current vSpace software). As a best practice, before deploying any
new OS service pack, first confirm vSpace support per above and then test in a
representative non-production environment with all your applications before rolling out to
your complete environment (e.g. you should not allow automatic updates).
Microsoft Windows Licenses. You are licensed by NComputing to use the vSpace
software under the terms of the End-User License Agreement (EULA). You must also
acquire the appropriate number of Windows Server licenses and Client Access Licenses
(CALs) for each device or user accessing Windows Server software. You cannot use
the vSpace software with Windows Client software (i.e., Windows Vista, Windows 7)
unless a single user and no other user accesses the same Windows Client software at
any one time, or you are authorized to do so under an applicable license from Microsoft
or as expressly set forth in the “Microsoft Windows Server to Windows XP License
Rights” section of the NComputing EULA.
1
In all cases, your rights and obligations with
respect to the use of vSpace software with Windows Server software and Windows
Client software are defined by both the NComputing vSpace software EULA and the
applicable Microsoft Software License Agreement or EULA. For more information on
licensing with Microsoft operating systems see: www.ncomputing.com/mslicensing
Each X550 PCI card requires an available full-height PCI slot, while each X350 requires
either an available full-height or half-height PCI slot.
For a single X350 kit with 1-4 users, a host PC should have a minimum of a 2.4 GHz
processor or any dual-core processor and 2 GB RAM. For a single X550 kit with up to 6
users, a 3.0 GHz processor or any dual- or quad-core processor with at least 3 GB of
RAM is recommended. You should double the amount of RAM for 64-bit systems.
For a dual card installation (two X350 or two X550 kits with 7 to 11 users), a host PC
should have a minimum of a 3.0 GHz processor or an equivalent dual- or quad-core
processor and 4+ GB RAM (for 64-bit hosts, 6+ GB is recommended).
Note that performance varies based on the shared computer specifications and what
applications are being run. For multimedia applications, benchmark testing has shown
1
Microsoft Windows Server to Windows XP License Rights. If you have licensed the appropriate number of Windows
Server operating system and associated Client Access Licenses for simultaneous access by multiple users to the host
computer, you may install and run vSpace on a separately licensed Windows XP operating system for simultaneous
access by multiple users in lieu of the Windows Server operating system. You may only install and use either the
Windows Server operating system software or the Windows XP Client operating system software but not both. Microsoft
does not provide any support for vSpace or for the Windows XP operating system in this configuration; you should seek
support from NComputing for issues relating to vSpace and its use with the Windows XP Client operating system.
X350 and X550 User Manual
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that with host systems as described above, six or more stations can run independent
video streams at native DVD resolution (720 x 480). Several stations (3-4) can also run
full-screen video (at 1024x768). Of course, performance depends on several factors,
including the shared PC specifications, monitor resolution, video file being played and
the types of decoders and media player used.
Access Devices
For each XD2 access device you will need:
• PS/2 keyboard and PS/2 mouse
• Monitor (supporting 800x600, 1024x768, 1280x720, 1280x800, 1280x1024,
1360x768, or 1440x900 resolution)
• A Category 5e cable for lengths up to 5 meters or a shielded (STP or FTP)
Category 6 cable for lengths between 5 and 10 meters
• Optional: speakers or headphones
• Optional: USB devices and USB cables (connect directly to host PC and can be
assigned to each station via the vSpace software)
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Install the Hardware
Before attempting to install the X350/X550 kit, verify that your Windows or Linux OS is
supported by vSpace, and that the OS is properly installed, updated and all devices
viewable in the OS device manager are working properly. Also, check to be sure your
package includes one X550 (or X350) PCI card, five (or three) XD2 devices, the vSpace
installation CD, and ten (or six) monitor mounting screws.
Install the X-series PCI Card
1. Disconnect all peripheral and power cables from the host PC.
2. Remove the host PC system cover.
3. Locate an available PCI slot for the X-series PCI card.
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4. Insert one PCI card and secure the bracket to the chassis with a retaining screw
(or other fastening mechanism specific to your PC). Note: The X550 is a full-
height PCI card, and the X350 is a half-height PCI card.
Optional installation of a second PCI card (matched pairs only)
If the system has a second available PCI slot and you wish to use a second X-series kit,
insert the second card into the available slot and secure the card to the chassis. Note
that only matched sets of cards are supported. For example, you can use two X550
cards in a PC or two X350 cards. You cannot use both an X350 and an X550 card in the
same system.
5. Replace the system cover and reconnect all peripheral and power cables.
X350 and X550 User Manual
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Connect Peripheral Devices
Connect each access device to a port on the PCI card using high-quality Cat 5e or
shielded Cat 6 cables. These must be standard, straight (not crossover) cables.
Maximum cable length between the X-series card and an access device is:
Standard Category 5e UTP cable: up to 5 meters
Standard Category 6 STP or FTP cable: up to 10 meters
WARNING: You must NOT attach any Ethernet networking equipment, such as a hub,
switch or router, between the access device and the PCI card. The signals being sent
from the X350/X550 PCI card to the XD2 device are NOT Ethernet.
Connect the desired peripheral devices to each XD2 access device. If you plan to use
any USB devices, connect these directly to the host PC – these can then be assigned to
each XD2 station with the vSpace software.
Using two screws (provided) you can attach the XD2 to the back of an LCD monitor that
has VESA-compliant mounting holes, as shown below.
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Install the NComputing vSpace Software
This user manual applies to vSpace 4, 5 and 6 for Windows. For vSpace on Linux,
please refer to the separate Installation Guide for Linux provided with the Linux software
download. Note that screen shots included below for reference may vary slightly
depending on the version of vSpace and the operating system you are installing.
IMPORTANT! Per the instructions below, always check the NComputing website for the
latest vSpace software. The software on the CD in your package may not be the latest
version.
• You can view a chart specifying which version of vSpace is the latest for which
operating system in the NComputing Knowledge Base
(http://www.ncomputing.com/kb/) by searching on “vSpace Operating System
Support Matrix.” Or click directly on this link: vSpace Operating System Support
Matrix
• You can download the appropriate version by visiting the Software Download
Center (http://www.ncomputing.com/softwaredownload) – note that the software
download center will include Release Notes specific to that release – it is very
important to read these release notes prior to installation.
• In addition, the latest version of this user manual is posted on the Documentation
page in the Support section of the website
(http://www.ncomputing.com/documentation)
NOTE: The vSpace software is hardware protected and cannot be used if an X-series
PCI card is not present in the host PC at runtime.
Installing vSpace 4 and 5
This section describes how to install vSpace 4 and 5. Proceed to the next section for
instructions on installing vSpace 6.
1. Turn on the host PC. After Windows starts, it will automatically bring up a dialog
box called “Found New Hardware Wizard.”
Do not install anything from Windows Update for the X350/X550 PCI card. Simply
click “Cancel” on this screen.
2. Insert the software installation CD into the host PC's CD drive.
X350 and X550 User Manual
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If the installer does not automatically launch, go to "My Computer," open the CD
drive icon, and manually start the installation using the .exe file.
3. At the installation screen, follow the prompts to install the software.
Before actual installation starts, the software may attempt to connect to the Internet to
compare the software version on the CD with the latest software version on the
NComputing update server. If there is a later version on the NComputing server, a
prompt will appear to ask if you want to use the version on the CD or if you want to
download the latest version (installation of the latest software is always recommended).
NOTE: You can also skip using the CD to install vSpace, and simply go to the Software
Download Center on the NComputing website to get the latest software installation files.
4. At the installer’s "Welcome" screen, click on the "Next" button which will take you
to the antivirus and firewall warning screen. Read and follow the instructions, and
then click on the "Next" button.
5. At the software End User License Agreement and Terms of Use screens, read
the agreements and if you agree, click on the "I agree" checkbox, and then click
on the "Next" button.
6. From the "Choose Destination Location" screen, you can choose to install
vSpace in the default location, or you can navigate to a different location and
install vSpace there. When you are finished, click on the "Next" button.
X350 and X550 User Manual
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7. At the "Create Password for Administrator" screen, select whether to use or
disable use of an administrator password. If you choose to use an administrator
password, enter it and retype it. Click on the "Next" button.
Note: This password only applies to the vSpace software installed on the host PC.
Resetting a forgotten password will require uninstalling and reinstalling the vSpace
software. Therefore, the system administrator needs to manage this password carefully.
Note: The NComputing Administration Console allows you to administer vSpace
software and parameters associated with the access devices on this PC. It will
automatically be installed on this system.
At this point, one of the following “ready to copy files” screens will be displayed (vSpace
4 and 5). If this is the first time vSpace has been installed on this system, the “Create
sys info file” check box will appear on the screen. Leave the box unchecked. Review
your selections and click on the "Next" button.
First time install screen Screen if vSpace has previously been installed
OR
X350 and X550 User Manual
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Note: “Create sys info file” enables the Windows utility to create a system information file
and place it in your My Documents folder. This process will create a record of your
system’s configuration but it may take some time to create. This is only necessary if you
are specifically asked to do so when interacting with NComputing Technical Support.
The vSpace software will then be installed.
8. At the "Add new users" pop-up, select whether or not you would like to add new
users to the system. If you click on the "Yes" button, the installation program will
launch a screen to administer user accounts on the host computer. If you click
the "No" button, the installation process will continue without bringing up the user
administration screen.
If you choose to add or set up new User Accounts later, you can do so by going to
Start->Control Panel->User Accounts. You can also search on “To add a new user to the
computer” in the Windows Help and Support Center for more information.
Windows Server 2008 install screen Windows Server 2003 install screen
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