Motorola xPlay, Nexus6, XT1100 User Manual

Date: 2015-09-10

B2X Service Repair Information: Reboot issue displaying “optimizing apps”
Info ID: SRI-EMEA-2015-13
Countries: EMEA
Carrier: -
Repair Level: L2
Affected Models: xPlay / Nexus6 / XT1100

Problem

This process document will give instruction of Nexus6 flashing process when customer devices returned for
repair with a reboot issue by optimizing apps displayed in the phone.

Solution

MASC have to perform an additional Motoservice step under “enhanced flash” option by using the recipe

board swap to fix power up issue !

1. When phone is powered up and reboot issue is seen, power down the phone by pressing the volume

down button for min. 4 seconds.

2. Press accordingly the volume down button and connect the phone with factory cable to USB port. The

phone should be start up in fastboot mode.

3. If the phone is connected in fastboot mode select under “enhanced flash” option in MotoService

following carrier:

- Carrier: Google Play Store Global: Europe

- Model: XT1100/SM3974AY2F1

- Recipe: BoardSwap

4. Start the flashing process and scan the serial number of the device.

5. Unlock the bootloader when it will be displayed in phone as described in the SRI 2015-01