IMPORTANT NOTICE: PLEASE READ
PRIOR TO USING YOUR PHONE
The SIM card provided in this kit is intended for use with
the phone provided in this package.
Loss of certain features will result when using a SIM
card from one of the following models: i30sx, i35s, i50sx, i55sr, i58sr, i60c, i80s, i85s, i88s, i90c, i95cl
series, and the i2000 series.
For more information on SIM card compatibility, go to
www.motorola.com/iden/support.
Defects or damage to your Motorola phone that result
from the use of non-Motorola branded or certified
Accessories, including but not limited to replacement
housings and or other peripheral accessories, are
excluded from warranty coverage. Please refer to the
text of Motorola’s Limited One Year warranty located in
this user’s guide for complete details.
Responsible Party Name: Motorola, Inc.
Address: 8000 West Sunrise Boulevard
Plantation, FL 33322 USA
Phone Number: 1 (800) 453-0920
Hereby declares that the product:
Product Name: i720
Model Number: H63XAN6RR4AN
Conforms to the following regulations:
FCC Part 15, subpart B, section 15.107(a),
15.107(d) and section 15.109(a)
Class B Digital Device
As a personal computer peripheral, this device
complies with Part 15 of the FCC Rules. Operation
is subject to the following two conditions: (1) this
device may not cause harmful interference, and (2)
this device must accept any interference received,
including interference that may cause undesired
operation.
Note: This equipment has been tested and
found to comply with the limits for a Class
B digital device, pursuant to part 15 of the
FCC Rules. These limits are designed to
provide reasonable protection against
harmful interference in a residential
installation. This equipment generates,
uses and can radiate radio frequency
energy and, if not installed and used in
accordance with the instructions, may
cause harmful interference to radio
communications. However, there is no
guarantee that interference will not occur
in a particular installation.
If this equipment does cause harmful
interference to radio or television reception,
which can be determined by turning the
equipment off and on, the user is
encouraged to try to correct the interference
by one or more of the following measures:
• Reorient or relocate the receiving
antenna.
• Increase the separation between the
equipment and receiver.
• Connect the equipment into an outlet on
a circuit different from that to which the
receiver is connected.
• Consult the dealer or an experienced
radio/TV technician for help.
1
Getting Started
volume
controls
Push-To-Talk
(PTT) button
audio jack
accessory
connector
antenna
speaker
(in back)
microphone
light sensor
2
Getting Started
pPower button.
Navigation key — press the arrows to
scroll through menus and lists.
tActs like s when the flip is closed; turns
speaker on; used with voice names and
voice records.
• Enable over-the-air security if you are prompted
to.
idle screen.
3
Locating You r S IM Card
Locating Your SIM Card
Your SIM (Subscriber Identity Module) card is a
small piece of plastic located in the SIM card
holder in the back of your phone, underneath the
battery.
If your SIM card is not in the SIM card holder, it
may be in the box your phone came in, attached to
a piece of plastic about the size of a credit card. If
this is the case, carefully detach your SIM card
from the surrounding plastic and insert it as
described in “Inserting Your SIM Card” on page 14.
If there is no SIM card in your phone or the box,
contact Southern LINC.
SIM card
Battery
Removing the Battery Door
1 Make sure the phone is powered off. See
“Powering On and Off” on page 6.
2 Slide the release button back until it releases the
battery door.
speaker
4
Getting Started
3 Allow the battery door to pop up, slide it forward,
and remove it from the back of your phone.
Inserting the Battery
Your phone comes with a High Performance
Lithium Ion Battery.
1 Remove the battery door.
2 Insert the top of the battery into the battery area.
Press the bottom of the battery to secure it.
3 Replace the battery door and press it gently until
you hear a click.
Charging the Battery
Your phone comes with a rapid travel charger.
1 Plug the charger into an electrical outlet.
2 Open the connector cover.
connector
cover
5
Battery
3 Plug the other end of the charger into the
accessory connector.
Charging Times
See your battery and charger to determine the
appropriate charging time.
BatteryCharger
RapidMid-Rate
Slim2 hours3 hours
High
Performance
For best results, charge the batteries within the
temperature range of 50°F to 104°F (10°C to
40°C).
2 hours4 hours
Prolonged charging is not recommended.
Removing the Battery
1 With the phone powered off, remove the battery
door.
2 Remove the battery by pushing the battery
toward the antenna and lifting it out.
Battery Use and Maintenance
• The Motorola iDEN Approved Lithium Ion
chargers provide optimum performance. Other
chargers may not fully charge the iDEN Lithium
Ion battery or may yield a reduced number of
lifetime charge cycles.
• Extreme temperatures degrade battery
performance. Do not store the battery where
temperatures exceed 140°F (60°C) or fall below
4°F (-20°C).
6
Getting Started
• Lithium Ion batteries have a self discharge rate
and without use, lose about 1% of their charge
per day.
• The battery capacity is degraded if the battery is
stored for long periods while fully charged. If
long term storage is required, store at half
capacity.
Activating Service
The first time you power on your phone, you must
be in your local calling area. This activates your
service.
Powering On and Off
The first time you power your phone on, a screen
may appear asking you to update your browser
information. This means you must enable security.
To power your phone on:
1 Open the flip.
2 Press
To power your phone off:
1 Open the flip.
2 Press and hold
p.
p.
When You Power On For the First
Time
If the Enter SIM PIN Code screen appears, enter
your SIM PIN. See “Entering the PIN” on page 12.
A under Ok.
Press
When you receive your phone, the SIM PIN is
0000. Change your PIN to prevent fraudulent use
of the SIM card (see “Changing the PIN” on page
12).
As your phone connects to the network, you will
see a welcome message and a connecting
message. When the idle screen appears, the
phone is ready to use.
7
Enabling Over-the-Air Security
Enabling Over-the-Air
Security
If you are set up to receive over-the-air
programming from Southern LINC, you must
enable security the first time you power on your
phone or within 20 days of first activation of your
phone:
1 When you power on your phone for the first time,
after the idle screen appears, you will be
prompted to select Ok to update your browser
information.
Note: If you press
prompted to enable security each time
you power on your phone until you press
A under Ok.
2 Press
3 You are prompted to enable security. Press
4 Press
A under Ok.
under Yes. A series of screens appears. If you
subscribe to Southern LINC’s plan, your home
page appears.
e to return to the idle screen.
A under Later, you will be
A
Phone Programming
Within 24 hours of enabling security, you may
receive an alert notification containing your LINC
ID and Talkgroup lists for Instant LINC Two-Way
Radio calls.
To accept programming:
1 When you receive an alert notification saying
New Browser Message - Receive
Programming Info, press
Goto.
2 You are prompted to accept changes to your
lists. Press
3 If you are prompted again to accept changes to
your lists, press
4 A confirmation screen displays. Press
press
5 Press
O or press A under Ok.
O or press A under Ok.
A under Ok.
e to return to the idle screen.
O or press A under
O or
Finding Your Phone Number
My Info lets you view your phone number, LINC ID,
and other phone information:
1 Press
2 Scroll to My Info.
3 Press
4 Scroll to see your information:
m to access the main menu.
O.
8
Getting Started
•Name — Enter your name. See “Entering
Text” on page 48.
•Line1 and Line 2 — your phone numbers for
phone lines 1 and 2. Each is filled in when you
receive your first call on that line.
• LINC ID — Y our LINC ID is the number that
others use to contact you using Instant LINC
Two-Way Radio calls. It is filled in when you
receive your first Instant LINC call.
• Group ID — the number of the Talkgroup you
have joined.
• Carrier IP — the IP address assigned to
Phone Basics
Any time your phone is powered on, the display
provides you with information and options.
status icons
text area
menu icon
display options
Southern LINC. It is filled in when you register
for packet data services.
• IP1 Address and IP2 Address — the IP
addresses you use to access the Internet with
your phone.
•Ckt — Your circuit data number is the number
you use if you want to use your phone to
transfer circuit data. See “Using Your Phone
as a Modem” on page 41. You receive this
number from Southern LINC.
Note: The context-sensitive menu under My Info
contains information that may be used by
Southern LINC if there is a problem with
The screen shown is the idle screen. The idle
screen appears when your phone is on, but not
engaged in any activity.
T ext Area
This area displays menus, messages, names,
phone numbers, and other information.
your phone.
9
Phone Basics
Display Options
Two display options appear at the bottom of most
screens. You select a display option by pressing
the option key below it.
Menus and Lists
Your phone’s features are arranged in menus,
submenus, and lists.
To access the items in a menu or list, scroll using
the navigation key at the top of your keypad. This
key lets you scroll up, down, left, or right. Holding
down the appropriate part of the navigation key
speeds up scrolling.
In this guide, this symbol > tells you to select a
menu or list item. For example, Settings >
Security means:
1 Scroll to Settings on the main menu.
2 Press
3 Scroll to Security.
4 Press
O to see the Settings scre en.
O to see the Security screen.
Quick Access to Main Menu Items
Each arrow in the navigation key and O can be
used to access a main menu item from the idle
screen. Each of these keys is assigned to a main
menu item when you receive your phone. To
assign different main menu items, see “Personalize
Features” on page 87.
OK Key
Pressing O:
• Selects the highlighted menu item or list item
• Sets options
• Confirms actions
• Places and answer calls
Menu Key
Many features provide context-sensitive menus
that let you access related features and actions.
This icon
menu is available. Press
S appears any time a context-sensitive
m to access the menu.
10
Getting Started
Main Menu
All your phone’s features can be accessed through
the main menu. You can set the main menu to
appear as a list or as large icons.
Browser AppsBrowse the Web.
a
Java AppsJava applications on your
q
SettingsCustomize your phone.
b
Ring TonesAssign ring tones and turn
m
VoiceRecordRecord and play audio
c
My InfoView personal phone
j
GPSFind your approximate
l
ContactsView, store, edit contacts.
d
phone. See page 65.
See page 83.
ringer off. See page 45.
messages. See page 80.
information, including
phone number and LINC
ID. See page 7.
geographical location. See
page 71.
See page 26.
MessagesAccess messages. See
e
Call ForwardSet call forwarding
f
DatebookSchedule appointments.
o
MemoStore a number to access
g
Call TimersPhone usage information.
h
Recent CallsLists recent calls. See
i
ShortcutsCreate shortcuts to
s
ProfilesGroups of settings you
p
Call AlertLists call alerts. See
k
page 51.
options. See page 33.
See page 59.
later. See page 44.
See page 40.
page 24.
screens. See page 94.
apply together. See
page 90.
page 22.
11
Phone Basics
Status Icons
Status icons appear at the top of the display. Some
appear at all times. Others appear only when your
phone is engaged in certain activities or when you
have activated certain features.
abcd
efgd
o p q r
s
A
B
C
1 2
Battery Strength — A fuller battery
indicates a greater charge.
Signal Strength — More bars next
to the antenna indicate a stronger
signal.
Phone In Use — Your phone is
active on a phone call.
Instant LIN C In Us e — Your
phone is active on an Instant LINC
call.
Talkgroup In Use — Your phone is
active on a group call.
Active Phone Line — 1 indicates
phone line 1 is ready to make calls;
2 indicates phone line 2 is ready to
make calls.
G J
H
K
I
L
u Q R M
w xT
yz
DE
U
Y Z
N O
t
Call Forward — Your phone is set
to forward calls. See page 33.
Ringer Off — Your phone is set not
to ring. See page 45.
Messages — You have one or
more messages. See page 51.
Internet — You are ready to
browse the internet.
Airplane Mode — Your phone is
set to airplane mode. See page 85.
Packet Data — You are ready to
transfer packet data or are
transferring packet data. See
page 41.
TTY — You are ready to use your
phone to make calls using a
teletypewriter device. See page 42.
Roaming — You are using your
phone outside Southern LINC's
network.
12
Getting Started
SIM Card Security
Your SIM card protects your personal information.
The SIM card stores all your Contacts information.
Since this information is stored on your SIM card,
not in your phone, you can remove the information
by removing your SIM card.
Note: Except for making emergency calls, your
phone will not function without the SIM
card.
To prevent unauthorized use of your phone, your
SIM card may be protected by a PIN that you enter
each time the phone is powered on. You can
change the PIN or turn off the requirement that it
be entered.
Entering the PIN
You may be required to enter a SIM PIN when you
first use your phone.
When you receive your phone, the SIM PIN is
0000. Change your PIN to prevent fraudulent use
of the SIM card.
Import ant: If you enter you r PIN i ncorr ectly 3 t ime s,
1 When the Enter SIM PIN Code screen appears,
enter your SIM PIN. An asterisk appears for
each character entered.
2 Press
your SIM card is blocked. To unblock
your SIM card, contact Southern LINC
at 1-800-406-0151. See “Unblocking the
PIN” on page 13.
A under Ok.
Changing the PIN
1 From the main menu, select Settings >
Security > Change Password > SIM PIN.
2 At the Enter Old SIM PIN screen, enter the
current SIM PIN.
3 Press
4 At the Enter New SIM PIN screen, enter the
5 Press
6 At the Re-enter New SIM PIN screen, re-enter
7 Press
A under Ok.
new 4- to 8-digit SIM PIN.
A under Ok.
the new SIM PIN to confirm.
A under Ok.
13
SIM Card Security
Turning the PIN Requirement On and
Off
When the SIM PIN requirement is on, you are
prompted to enter your PIN each time you turn on
your phone.
Note: If a SIM PIN is required, your phone will
not function until the SIM PIN is entered,
except for making emergency calls.
When the PIN requirement is off, your phone can
be used without entering a PIN.
Important: When the SIM PIN requirement is off,
1 From the main menu, select Settings >
Security > SIM PIN.
the personal data on your SIM car d is
not protected. Anyone can use your
phone and access your personal data.
2 Select On or Off.
3 Enter the current SIM PIN.
4 Press
A under Ok.
Unblocking the PIN
If you enter your PIN incorrectly 3 times, your SIM
card is blocked. To unblock your SIM card, contact
Southern LINC at 1-800-406-0151 to get a PIN
Unblock Code (PUK).
Important: If you unsuccessfully enter the PUK
code 10 times, your SIM card is
permanently blocked and must be
replaced. If this happens, all data is
lost. You will get a message to contact
Southern LINC. Except for making
emergency calls, your phone will not
function with a blocked SIM card.
To unblock the PIN:
1 Press
* # m 1.
2 At your Southern LINC customer care
representative’s request, provide the information
needed to give you a PUK code.
3 Select Unblock PIN.
4 Enter the PUK code.
5 Enter a new 4- to 8-digit SIM PIN.
6 Re-enter your SIM PIN.
If you entered the codes properly, SIM Un locked
appears on the display.
14
Getting Started
Inserting and Removing Your SIM
Card
Important: Do not touch the gold-colored areas of
Switching SIM Cards
Moving your SIM card from one phone to another
moves all your Contacts information, but erases
other information. If you remove your SIM card and
use it with another phone, or use another SIM card
with your phone, the following information is
erased:
• The recent calls list
• Call forwarding settings
• Net alerts
• Two-Way Text message drafts, outbox
messages, and customized quick notes
• Information stored in Memo
• 3 most recent GPS Enabled locations
• Voice records
• Voice names
• Datebook events
• Options set using the Personalize menu
your SIM card.
Inserting Your SIM Card
1 With your phone powered off, remove the
battery door and battery.
2 Hold your SIM card as shown.
cut corner
3 Carefully slide your SIM card into your phone
until it lines up with the marks above and below
the SIM card holder.
SIM card
holder
15
Accessories
Removing Your SIM Card
Importan t: To avoid loss or dama ge, do not re move
1 With your phone powered off, remove the
battery door and battery.
2 While holding the tab down, slide your SIM card
out of the SIM card holder.
your SIM card fr om your phone unless
absolutely necessary.
SIM card
holder
Note: Protect your SIM card as you would any
delicate object. Store it carefully.
Accessories
To order accessories, log on to the Southern LINC
Web site at www.southernlinc.com/store or contact
your Southern LINC sales representative.
For More Information
If you have questions about your i720 phone,
contact your sales representative or Southern
LINC.
16
Making Calls
Your i720 phone makes two types of calls: digital
cellular phone calls and Instant LINC calls. With
Instant LINC calls, you use your phone as a
long-range, digital walkie-talkie.
Phone Calls
1 Enter the number you want to call.
2 To place the call:
s. -or-
Press
If you entered the number from the idle screen,
O.
press
3 To end the call:
e. -or-
Press
Close the flip.
To end a call by closing the flip, you must have the
Flip to End feature turned on (see “Setting Flip
Actions” on page 39).
Instant LINC Calls
1 Enter the LINC ID you want to call.
2 Press and hold the PTT button on the side of
your phone. Begin talking after your phone emits
a chirping sound.
3 Release the PTT button to listen.
Tip:To let someone know you want to talk to
him or her on an Instant LINC call, send a
call alert. See “Call Alerts” on page 22.
Receiving Calls
Phone Calls
When you receive a phone call, your phone rings,
vibrates, or lights up its backlight.
Answering
If the flip is closed, press
Open the flip. -or-
s. -or-
Press
O. -or-
Press
A under Yes. -or-
Press
Press any number key.
To answer a call by opening the flip, you must have
the Flip to Ans feature turned on (see “Setting Flip
Actions” on page 39). To answer a call by pressing
any number key, you must have the Any Key Ans
feature turned on (see “Phone Calls Features” on
page 86).
t. -or-
17
Ways to Enter Calls
Sending to Voice Mail
If the flip is closed, press
e. -or-
Press
A under No.
Press
Ending
If the flip is closed, press
Press
e. -or-
Close the flip.
.. -or-
.. -or-
Instant LINC Calls
When you receive an Instant LINC call, your phone
emits a chirping sound or vibrates.
1 Wait for the caller to finish speaking.
2 Press and hold the PTT button on the side of
your phone. Begin talking after your phone emits
a chirping sound.
3 Release the PTT button to listen.
Ways to Enter Calls
• Use the numbers on the keypad
• Select the number from the recent calls list
• Select the number from Contacts
• Select a number stored in Datebook
• Redial the last phone number called
• Say a voice name into your phone
• Use Speed Dial or Turbo Dial
• Use One Touch PTT to make an Instant LINC
call
• Use a TTY device — see “Making TTY Calls” on
page 42
®
From the Keypad
To enter the number you want to call, press the
numbers on the keypad.
If you make a mistake:
• To clear a digit, press
• To clear all digits, press and hold
Delete.
• To insert or delete a digit anywhere in the string
of digits you have entered, scroll left or right.
• To cancel, press
A under Delete.
A under
e.
From the Recent Calls List
The recent calls list stores the last 20 calls you
made or received.
1 From the main menu, select Recent Calls.
2 Scroll to the name or number you want to call.
18
Making Calls
From Contacts
If you have numbers stored in Contacts, you can
use these numbers to make calls. For information
on entering numbers into Contacts, see “Creating
Entries” on page 28.
1 From the main menu, select Contacts.
2 Scroll to the name or number you want to call.
Tip: To find Contacts entries faster, use the
keypad to enter the first letter of the name.
3 Place the call now. -or-
Scroll left or right to display the Contacts type for
the number you want to call.
If you are making an Instant LINC call, your phone
places the call to the LINC ID stored in the
Contacts entry, even if the LINC ID icon is not
displayed.
If you are making a phone call:
• Your phone places the call to the phone number
assigned to the Contacts type displayed.
• If the Contacts type displayed is not a phone
number, your phone places the call to the phone
number stored in the Contacts entry.
• If the Contacts type displayed is not a phone
number and you have more than one phone
number stored in the Contacts entry, your phone
prompts you to select the phone number you
want to place the call to.
From Datebook
If you have numbers stored as part of events in
Datebook, you can use these numbers to make
calls. For information on storing events in
Datebook, see “Datebook” on page 59.
1 From the main menu, select Datebook.
2 Select the day of the event containing the
number you want to call.
3 Highlight or select the event containing the
number you want to call.
For details, see “Making Calls From Datebook” on
page 63.
Redialing the Last Number
Press and hold s to place a call to the last phone
number you called.
19
Using a V oice Name
If you have created a voice name in Contacts for
the number you want to call, say the voice name
into your phone to enter the number. See page 27
for information on voice names.
You can use a voice name to enter a number with
the flip open or closed.
1 If the flip is open, press and hold
prompt appears telling you to say the voice
name. -or-
If the flip is closed, press and hold
tone sounds.
2 Speaking into the microphone, say the voice
name assigned to the number you want to call.
Your phone plays the name back to you.
If you are making a phone call, the call is placed
automatically.
Tip: To stop a phone call from being completed,
If you are making an Instant LINC call, press and
hold the PTT button to place the call.
. if the flip is closed or press e.
press
t until a
t until a
Ways to Enter Calls
Using Speed Dial and Turbo Dial
Each phone number stored in Contacts is assigned
a Speed Dial number which you can use to call that
number.
Speed Dial
1 From the idle screen, use the keypad to enter
the Speed Dial number assigned to the phone
number you want to call.
2 Press
3 Press
Tu r bo Dia l
#.
s.
From the idle screen, press and hold the Speed
Dial number (1 through 9) assigned to the phone
number you want to call.
®
Using One Touch PTT
One Touch PTT sets your phone to call the most
recent LINC ID on the recent calls list, or a LINC ID
you choose, every time you press the PTT button.
See “Setting One Touch PTT” on page 38.
20
Making Calls
Missed Phone Calls
When you miss a call, this icon V and the number
of phone calls you have missed appear briefly.
If you want to dismiss the missed call message,
A under Back. -or-
press
If you want to view the missed call on the recent
calls list, press
A under View.
Using Speakerphone
Turning on speakerphone makes incoming sound
come out of the phone’s speaker instead of the
earpiece. Speakerphone is available whenever you
are on an active phone call.
With the Flip Open
To turn speakerphone on or off:
A under Spkr. -or-
Press
t.
Press
With the Flip Closed
When you are on a call with the flip closed,
speakerphone is always on.
Opening the flip turns speakerphone off.
Using Mute
Muting calls lets you listen to incoming sound
without transmitting sound. Mute is available
whenever you are on an active call.
To turn mute on:
A under Mute.
Press
While mute is on, Unmute appears as a display
option.
To turn mute off:
A under Unmute.
Press
Making Emergency Phone
Calls
Your phone supports emergency calling.
Emergency phone calls can be made even when
your SIM card is blocked or not in your phone.
Dial 911 to be connected to an emergency
response center. If you are on an active call, you
must end it before calling 911.
When you make an emergency call, your phone’s
GPS Enabled feature can help emergency service
personnel find you, if you are in a location where
your phone's GPS antenna has established a clear
view of the open sky and your local emergency
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