COMMUNICATIONS DIRECTOR
AND 5000 COMMUNICATIONS
PLATFORMS
MITEL WIFI SYSTEM (EMEA)
MITEL 5624 WIRELESS HANDSET USER GUIDE
NOTICE
The information contained in this document is believed to be accurate in all respects but is not warranted
®
by Mitel Networks™ Corporation (MITEL
). The information is subject to change without notice an d should
not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its
affiliates and subsidiaries assume no responsibility for any errors or omissions in this document. Revisions
of this document or new editions of it may be issued to incorporate such changes.
No part of this document can be reproduced or transmitted in any form or by any means - electronic or
mechanical - for any purpose without written pe rmission from Mitel Networks Corporation.
Trademarks
Mitel is registered trademark of Mitel Networks Corporation.
Other product names mentioned in this document may be trademarks of their respective companies and
This document describes the features and settings of the Mitel® 5624 (WiFi) handset. This
feature-rich handset has a color display, telephony, and messaging. It is designed to be used
in demanding environments, such as hospitals, and in office environments.
The 5624 handset is suitable for users who need to readily be reached and/or have a need for
mobile voice and messaging features. It is ideal for applications where the user needs either
one way messaging or needs to interact with other users. The color display enhances and
simplifies the use of the handset.
The 5624 Standard Handset can be upgraded to 5624 Services License with Messaging
functions, or Mitel 5624 Personal Alarm upgrade with messaging functions..
Figure 1: 5624 Handset
Caution: The handset/headset must be fully charged before starting regular use.
5624 Wireless Handset User Guide
2
Elements of the Handset
1Multi-function button
This button can be used as a short cut to functions: long or double press modes. In the Mitel 5624
Personal Alarm, the button is used as an alarm push button only. See Define the Multifunction or
Alarm Button on page 59 and Push-button Alarm on page 37.
2Earpiece speaker
3Volume button (up)
To increase the speaker earpiece, headset, and loudspeaker volume
4Volume button (down)
To decrease the speaker earpiece, headset, and loudspeaker volume
5Mute and PTT button
To turn on/off audible signals in standby mode, or silence the ring signal at incoming call. During
a call, a long press on the button changes between microphone on/off, same as Sound off key.
During a PTT group call, the microphone is open as long as the button is depressed.
6Soft keys
The 3 soft keys can be pre-programmed or used with GUI
7Call key
To answer a call, to pre-dial a number, and a short cut to the Call list.
8Four-way navigation key
Navigation key with Left, Right, Up, Down with Confirmation (in the middle). You can program
these keys for short cuts, except the middle key.
9Voice mail access* (System-dependent feature)
Quick access to the handset’s Voice mail by long press
10Key lock and Upper/Lower case
Combined key lock and Upper/Lower Case This key is to lock the keypad in combination with the
soft key “Lock”. This key is also for switching between upper/lower case and digits.
11Microphone
12Space
Used to add space between text and as a multi-purpose connector
13Sound off key
To turn on/off audible signals in idle mode, silencing the ring signal at incoming call, and to turn
on/off the microphone during a call.
14Tactile indicators
There are two tactile indicators to indicate the centre of the key pad
15On-hook and On/Off key
Combined button: to end a call, to return to standby mode, and to switch the handset on/off by
long press
16Color display
The full graphic type display is 128 pixels wide and 160 pixels high. The display has multiple colors
and backlighting.
17Headset connector
The headset connector is used to connect a headset. The headset connector cover protects it
from dust.
18LED
Indicates incoming call, messaging, low battery, and charging.
About Your Phone
3
Features and Functions
IMPORTANT:The handset may retain small magnetic objects around the mouth cap or
ear cap region.
Case
The plastic cover parts are made of durable PC/ABS material.
The Mitel WiFi 5624 Handset has the enclosure protection IP44 and it also fulfils IEC
60068-2-32, procedure 1, which makes it drop proof from 1 meter onto concrete. Ascom
approves 12 drops from 1.5 metre.
Antenna
The antenna is integrated inside the handset.
Display
The display is an illuminated 28 x 35 mm, TFT display.
Keypad
While not in use, the keypad should be locked to prevent pressing a key accidentally.
Loudspeaker
The handset has a separate loudspeaker for the Loudspeaking function. It is placed on the
back side of the handset.
Microphone
The microphone is placed on the front bottom side of the handset.
Clip
There are two different belt clip options for the handset: a hinge-type clip (standard), and a
swivel-type clip. Use the clip to attach the handset to a pocket or belt. You can use the handset
without a clip on. See the Mitel 5624 Wireless Handset Configuration Guide.
Battery
The battery is a rechargeable Li-pol battery, placed under a battery cover. See “Replace the
Battery” on page 80.
The battery is fully charged within 2.5 hours. See “Charge the Battery” on page 80.
5624 Wireless Handset User Guide
4
The battery can be charged separately with a special battery charger. See “Charge Spare
Batteries” on page 80.
Chargers
Desktop Charger
Figure 2: Desktop Charger
You use the desktop charger to charge the handset and the Mitel 5624 Desktop Pr ogramm er
to download new software and synchronize parameters. The units look the same except that
the Desktop Programmer has an USB connection.The handset is fully operational while placed
in the charger.
The charger is delivered with a plug-in power supply and is connected into an or dinary wall
socket.
Note: Use the charger only within the temperature range of +5° C – +40° C.
Caution: Use only the provided power supply.
Rack Charger
The Rack Chargers is used to charge six 5603/5604/5607/5624 handsets simultaneously an d
is used for charging only.
For more information, see the 5603/5604/5607/5624 Rack Charger Installation and Oper ation
Guide.
Battery Pack Charger
The battery pack charger can charge up to six spare batteries. For more information, see the
5603/5604/5607/5624 Rack Charger Installation and Operation Guide.
About Your Phone
5
Contacting Emergency Services
This handset, like any wireless phone, communicates using radio signals. As with any wireless
phone, you may not be able to establish a conn ection under all conditions; therefore, you should
not rely solely on a wireless telephone for essential, emergency communication. Th e key lock
feature disables the handset keyp ad and prevent s the accid enta l dialing of n umbers th at may
result in nuisance calls. It also prevents accidental calls to emergency services numbers like
911, 999, or 112.
To disable the key lock feature, press the key and then press the Yes softkey.
Currently, mobile IP phones do not support Enhanced 911 (E911) operation. If emergency
services are required, it is necessary to keep the system administrator and location database
up-to-date.
Tips for your Comfort and Safety
Don't Cradle the Handset!
Prolonged use of the handset can lead to neck, shoulder, or back discomfort, especially if you
cradle the handset between your ear and shoulder. If you use your phone a lot, you may find
it more comfortable to use a headset. See the section o n headset usage elsewhere in this guide
for more information.
Protect your Hearing
Y our phone has a control for a djusting the volume of the handset receiver or headset. Because
continuous exposure to loud sounds can contribute to hearing loss, keep the volume at a
moderate level.
Frequency Range
The handset is a radio transmitter and receiver. When it is on, it receives and sends out radio
frequency (RF) energy. The handset operates on different frequency ranges depending on
market and employs commonly used modulation techniques:
Note: DFS channels should be avoided as Mobile devices are prevented from using
these channels without a period of listening to ensure radar avoidance. This listening
time causes delays in the ability to communicate with the WiFi infrastructure and therefore
are not suitable for voice. Instead configure the PP to use UNII-1 channels.
5624 Wireless Handset User Guide
6
Exposure to Radio Frequency Signals
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled
environment. This device complies with FCC SAR limit of 1.6 W/kg. The maximum SAR value
measured when used at the ear is 1.38 W/kg. The telephone has also been tested when worn
on the body using belt clip. The maximum measured SAR value in this configuration is 1.16
W/kg. This device must not be co-located or operating in conjunction with any other antenna
or transmitter.
Use of non-Mitel approved accessories may violate the FCC and IC guidelines fo r RF exposure
and should be avoided.
Environmental Requirements
5624 Handset
•Only use the handset in temperatures between -5° C to +45° C (23° F to 113° F).
•Avoid exposing the handset for direct sunlight or close to other heat sources.
•Connect AC (power supply) to the desktop battery charger only to de signated power sources as indicated on the product.
•Never change the AC cord or plug. If the plug does not fit into the outlet, have a proper
outlet installed by a qualified electrician. Improper connection increases the risk of electric
shock.
•Avoid volume levels that may be harmful to your hearing. Exposure to excessive sound
pressure from a handset's earpiece or headset may cause permanen tly hearing loss.
•Do not expose the handset to open flame.
•Keep the handset away from excessive heat and moisture.
•Avoid sudden temperature changes to prevent condensation in the handset. It is recommended to put the handset into an air tight plastic bag until the temperature is adjusted, for
example, when entering or leaving a cold/heated building on a warm/cold day.
•Protect your handset from aggressive liquids and vapors.
•If the handset has been exposed for water or condensation, remove the battery immedia tely
and let it dry completely before re-inserting the battery.
•The handset may retain small metal objects around the mouth cap or ear cap region.
•Keep the handset away from strong electromagnetic fields.
•Do not place a cold handset in a charger.
About Your Phone
7
Chemical Resistance
The alpha and numeric characters printed on the exterior of the handset have been tested and
found resistant to chipping, fading or wearing off when the handset is treated with common
cleaners and disinfectants or per spiration. The following chemicals have shown no harmful
effect:
•3% Hydrochloric Acid
•M-alcohol (70% Methylated Ethanol)
•60% Chlorhexidin 0.5mg/ml
Acetone can be damaging to the plastic casing of the handset and should not be used.
Icons and Text in the Display
All functions and settings available to the user are shown a s icons and text in the display. The
display normally displays date and time, the Owner ID and handset number . The Owner ID can
manually be set by the user.
Figure 3: Display Configuration in Standby Mode
The Status bar (1) is used for icons which give the user information about signal strength,
missed calls, new messages, phone lock, key lock, sound off, time and battery status. This row
is always visible in all screens.
The Header bar (2) displays the current date, headset connection, and system connection.
During call it also displays microphone on and loudspeaker on.
The Active area (3) is used for information such as the name of the system to which the handset
is connected. A user identity provided from the system and/or an Owner ID can also be displayed
if configured in the Settings menu. This is also the area for dialog window text, for example
"missed calls", or to confirm an action.
The Scroll bar (4) is placed to the right of the "Active area". It becomes visible when a menu
screen has more than six menus, or if the complete text in a message cannot be displayed o n
the screen simultaneously.
The Soft key bar (5) is used for soft keys which can be used as short cuts for functions in the
handset. See the Mitel 5624 Wireless Handset Configuration Guide.
5624 Wireless Handset User Guide
8
Icons
“Signal strength” icon is visible in the upper left corner. The staples shown in display
depend on the signal strength.
“Full battery” icon appears in upper right corner
"Low battery warning” icon is shown when the battery has 10% or less remaining capacity
"Empty battery warning" icon flashes when the battery has 5% or less remaining capacity
“Sound off” icon appears when the Sound off key or Mute button is pressed
"Microphone off" icon indicates a silenced microphone. It appears after a long press on the
Sound off key, or Mute button during a call
During a PTT call, the microphone is silenced when the PTT button is released
“Loudspeaking” icon appears in the soft key bar during a call. Pressing this icon turns on
the loudspeaker.
“Loudspeaking off” icon appears after the soft key for the Loudspeaking icon is pressed.
Pressing this icon turns off the loudspeaker.
“Headset connected” icon indicates that a corded headset is connected to the handset.
“New message” icon or “Interactive message” icon indicates that a new text message(s)
has arrived. The icon remains in the status bar until all new messages in the inbox are read.
"New Message with Request for answer" icon in front of a message indicates the message
must be acknowledged or rejected.
"New Message, High priority" icon included with New message icon indicates message is
of high priority
"New Message, Alarm priority" icon included with New message icon indicates the alarm
priority of a message.
Voice mail message” icon appears in the message box when voice mails are received. The
icon remains until you listen to your the voice mail.
“Read message” icon or “Read Interactive message” icon in front of a message shows that
the message was already read.
"Sent message" icon.
"New colored message" icon indicates that a new colored text message(s) has arrived. The
messages can be labeled with different colors.
About Your Phone
9
"Read colored message" icon indicates that a colored text message(s) has been read. The
messages can be labeled with different colors.
“Man-down“ icon indicates that the Man-down alarm is enabled.
“No-movement“ icon indicates that the No-movement alarm is enabled.
"Profile active" icon.
“Missed call” icon is added to all missed calls in the call list.
“Incoming call” icon is added to all answered calls in the call list.
“Outgoing call” icon is added to all outgoing calls in the call list.
“Missed call” icon indicates missed calls in the status bar.
“Connected call” icon indicates an ongoing call.
“Call on hold” icon indicates a pause d cal l
“Call diverted” icon indicates that all calls are diverted to another 5624 Handset.
“To contacts” icon indicates a soft key function that opens the contact list.
“Locked keypad ” icon indicates a locked keypad.
"Locked entry" icon indicates that the contact can not be edited or deleted by the user.
“Locked handset” icon indicates a locked handset.
"Personal Services" icon indicates the handset has a 5624 Personal Services license.
"Personal Alarm" icon indicates the handset has a 5624 Personal Alarm license.
5624 Wireless Handset User Guide
10
Menu icons
The ”Contacts” menu contains all of the names/numbers in the local phonebook. In
addition, a company phonebook* with up to 1000 entries can be downloaded to the handset
using the Portable Device Manager (PDM). You can is also access a central phonebook*
from the "Contacts" menu.
The "Services" menu contains menu short cuts used to customize your phone
Only available if the Services or Alarms licenses are installed.
The “Messaging” menu contains all message handling such as reading and wri ting
messages
Only available if the Services or Alarms licenses are installed.
The “Calls” menu contains the Call list, Missed calls, Presence*, and Diverted calls*.
The “Connections” menu contains headset selection, system selection, and In charger
selection.
The “Settings” menu contains personal handset settings such as changing the ringer
volume and selecting a language
The “Short cuts” menu contains short cuts for the Soft keys (of the active profile), Hot keys,
Navigation keys and the Multifunction button (if applicable).
The “Profiles” menu contains the possibility to add/select up to four additional profiles with
individual settings for incoming calls and their ring signals and volume, message alerts,
vibrating alerts, key sound, answer behavior, diversion, and so forth. This menu also
contains the complete list of added Soft keys.
By default the “Normal” profile is active.
* System dependent
About Your Phone
11
Keys and Buttons
Off-hook Key
On-hook and On/Off Keys
Navigation/Confirmation Key
Sound Off Key
This key is used to answer calls, to pre-dial numbers and as a short cut to the Call
list. One short press in standby mode opens the call list.
This key is used to disconnect calls and return to the main screen. A long press in
standby mode switches the handset on/off.
This key is used to step in the menu and is used when working in text mode.
, , , and are used for stepping left/right and up/down in the menu. The
navigation key can be programmed. is (by default) a short cut to the inbox and
is a short cut to Call contact. During a call you can increase/decrease the volume
by pressing and .
A long press on the Sound off Key in idle mode toggles between ring signal on/off.
When you receive an incoming call, a long press on the key silences the ring signal.
During a call, a long press on the key changes between microphone on/off.
Mute and PTT Button
A long press on the Mute button (on the side of the phone) in idle mode changes
between ring signal on/off. When an incoming call is received a long press on the
button silences the ring signal. During a call, a long press on the button changes
between microphone on/off.
During a PTT call, the microphone is silenced when the PTT button is released.
Key Lock and Upper/Lower Case Key
This key locks the keypad in combination with the soft key "Lock". It is also used
for switching between upper/lower case and digits.
Soft Keys
Call
Soft keys
Figure 4: Soft Keys
The three soft keys are located just beneath the display . The function of each soft key is indicated
by text in the display just above the keys.
List
003
In standby mode, the soft keys can be used for specific functions defined by the user of the
handset.
5624 Wireless Handset User Guide
12
Hot Keys
Any key "0", "2" - "9" can be set to a hot key. A long press on any of these numbers in stand
by mode provides a short cut to the Call contact list. The list is in alphabetic order. Which key
you press depends on where the contact appears in the list.
A hot key can be programmed to give access to frequently used functions such as dialing a
specific handset number, a short cut on the menu, or sending an SMS.
Multifunction Button
Note: This feature does not apply to the 5624 Personal Alarm license.
This button can be used as a short cut to functions and has long and double press modes as
defined by the user of the handset. If the button is defined, it can be used in standb y mode only .
Vo lume Button
The two buttons on the upper left side of the handset ar e used for increasing/decreasing the
earpiece, headset, and loudspeaker volume.
Alphanumeric Keys
Note: Depending on the selected menu language, other characters can be available.
This means that the character order can differ from the table above.
Figure 5: Available Characters
About Your Phone
13
In Standby Mode and Number Input Mode
•A short press on a key enables you to enter the digits “0” - “9” and the chara cters * and #.
•You enter a pause in the number input mode by a long press on the # key. A pause is
indicated by a "P" in the display.
In Text Input Mode
•A short press on a key 0-9, displays the first available character on that specific key. The
marked character is selected after a timeout, or when another key is pressed.
•You change to upper/lower case, by pressing the * key before entering the character . The
* key can also be used to display only the digits.
•To add space in the text, make a short press on key 0.
•The first character entered in a message, or when adding/editing a name in the Contacts
menu, will be an upper level character followed by lower level characters (unless the * key
is pressed before you enter the character). To switch between Abc, ABC, abc, and 123 you
press the * key.
•A long press on the #-key displays special characters.
•A long press on the * key changes the lang uage used during text en tering. It is possible to
enter specific characters, like for example Å, Ä, Ö, during a Central Ph onebook search, or
when writing a message, if “Writing lang.” is changed to “Svenska”. Dependant on the
current writing language, other language characters can be chosen
Headsets
If you will use your handset frequently, we recommended you use a headset so you have both
hands free. The headset comes in two versions: microphone integrated in the cable or
microphone on a boom. You can use any headset with a 2.5 mm connector and configure
options for the headset using the user’s headset profile.
In order to achieve optimal audio quality with your headset we recommend you select the
corresponding headset profile. See the Mitel 5624 Wireless Handset Configuration Guide for
more information.
5624 Wireless Handset User Guide
14
Customizing Your Phone
Switch the Handset On
When the handset is switched off:
1.Press and hold the On-hook key .
When pressing the On-hook key, the handset vibrates and the display lights ups.
2.Press "Yes" to confirm.
Switch the Handset Off
Note: If the handset is a shared phone, it must first be logged out to be able to switch
off the handset. See the Mitel 5624 Wireless Handset Configuration Guide.
1.Press and hold the On-hook key .
The "Switch off?" window appears.
2.Press "Yes" to confirm.
Log a Shared Phone On/Off
Note: This feature requires that the parameter "Phone mode" is configured. See the Mitel
5624 Wireless Handset Configuration Guide.
The shared phone feature allows more than one user to use a handset. All parameters and
settings that are set in the Device Manager are loaded onto the handset upon logon. Parameters
that are changed in the handset by a logged-in user are stored by the Device Manager. When
the handset is logged out or switched of f, the message list and call list in the handset disappears
and will be empty when a new user logs onto the handset.
The 5624 handsets are configured to be shared using the Device Manager. When a handset
is configured to be a shared phone, it can be used by any shared phone user in the system.
The user profile must have the phone mode “personal” disabled in the PDM. If the user is
configured as personal (that is, not shared), the handset will become a personal phone upon
first log on.
Customizing Your Phone
15
Log On a Handset
Before you log on to the handset, ensure it has been switched on. See the Mitel 5624 Wireless
Handset Configuration Guide for more information.
1.When the "Login?" window appears, press "Yes".
2.Enter the Call ID.
3.If required, enter the p assword.
4.Navigate by using Up and Down on the Navigation key.
5.Press “Log in”.
If the handset does not find the WLAN upon start-up, a “No system” dialog window is shown
together with a beep tone and/or vibrator , if enabled. When the dialog window is acknowledged,
a “No Network” screen is shown. If the handset does not receive an IP address from the system,
a “No Access” screen is shown.
Log Off a Handset
Note: The handset must be in idle mode. While in a menu, press the End key to retu rn to idle
mode.
1.Press and hold .
2.When the "Log off?" window appears, press "Yes".
Turn On/Off the Audible Signal
The handset must be in idle mode. A long press on the or in idle mode toggles
the ring signal on/off.
Theicon in the status bar indicates a silenced handset.
Lock/Unlock the Keypad
Lock/Unlock the Keypad in Idle Mode
You can lock keys to prevent you from accidentally pressing them.
Lock Keypad
1.Press .
2.Press "Lock".
5624 Wireless Handset User Guide
16
Unlock keypad
1.Press
2.Press "Yes".
Note: You can answer/close an incoming call and/or press the alarm button while the
keypad is locked. If configured in Portable Device Manager (PDM), you can call a
pre-defined emergency number while the keypad is locked. See the Mitel 5624 Wireless
Handset Configuration Guide.
Lock/Unlock the Keypad during a Call
To prevent accidentally pressing keys you can lock keys during a call. This is useful when
wearing a a headset and a handset attached to a pocket or belt.
Lock the Keypad
1.Press .
2.Press "Lock".
Unlock Keypad
1.Press
2.Press "Yes".
Note: You can press the volume buttons and the mute button during the call. If the 5624
Personal Alarm license is used it is also possible to press the alarm button.
Lock/Unlock the Handset
The handset can be protected from unauthorized use. If this function is activated, a PIN code
has to be entered at power on, or when the handset is placed in a charger – this behavior will
first be activated when the handset is placed in the charger . The default phone lock code (0000)
can be changed to any 4–8 digit personalized cod e.
1.Enter the “Settings” menu. See the Mitel 5624 Wireless Handset Configuration Guide.
2.Select “Locks”
3.Select “Phone lock”.
4.Select "Auto phone lock"
5.Select "On", "On in charger", or "Off".
6.Enter your PIN code.
7.Press "OK".
Note: If the han dset is configured in PDM you can call a pre-defined emergency num ber
while the handset is locked. See the Mitel 5624 Wireless Handset Configuration Guide.
Customizing Your Phone
17
Using the Loudspeaking Function
There are several options to activate the loudspeaking function:
•Press a Navigation key, Hot key or Soft key defined as short cut to a Phone call
function. When pressing the key , a predefined number is called, see “Short cut s Menu” on
page 57.
•When receiving a call, press the soft key
•During a call, press the soft key
This function can also be activated by selecting another answering method, that is,
"Automatically" and/or "Loudspeaking" See “Answer a Call” on page 20.
5624 Wireless Handset User Guide
18
Making and Answering Calls
Call List
1.Press "Menu",
2.Select "Calls" .
3.Select "Call list".
4.Select a number.
5.Press or the "Call" soft key to dial. The number can be edited before the call is d ialed.
Press "More" and select "Edit number". The 25 last received, dialed, or missed calls are
stored in a call list. See the Mitel 5624 Wireless Handset Configuration Guide.
Make a Call
Pre-Dial
Enter the number on the handset and press to get the line. The number is shown on the
display while dialing. If required, you can press the "Clear" soft key to erase the number. You
can use the navigation key to step and add/delete a digit in the middle of a number.
You can turn on the tone sender in a pre-dialed number with a long press on the *-key.
Dial Using a Pre-programmed Hot Key, Soft Key or Multifunction Button
Note: The Multifunction button does not apply to the 5624 Personal Alarm license.
The Multifunction button, hot keys, and soft keys can be programme d with a handset numb er.
Press the pre-programmed hot key , soft key or Multifunction butto n to dial the number . The call
will automatically be connected.
Dial a Number from the Call List
1.Press .
2.Select a number and press or the "Call" soft key to dial.
The number can be edited before the call starts.
3.Press "More".
4.Select "Edit number".
Making and Answering Calls
19
Dial the Sender of a Message
You can call the sender of a message stored in the message list, from the Messaging menu.
1.Open the menu by pressing the confirmation button, or press "Menu".
2.Select "Messaging".
3.Select "Inbox".
4.Select a message from the list.
5.Select "View", then select "More".
6.Select "Call sender".
Dial a Number from the Local Phonebook
1.Press "Menu".
2.Select "Contacts".
3.Select "Call contact".
4.Select a contact from list, or se arch name/num ber by entering char acters in the "Sea rch"
field.
5.Press the "Call" or the Off-hook soft key to make the call.
Dial a Name from the Central Phonebook
1.Press “Menu”.
2.Select “Contacts”.
3.Select "Central phonebook".
4.Select "Search by name".
5.Enter the first name and/or the last name. The whole nam e does not have to be entered.
Tip: When searching for a contact, adding and e diting a contact, it is possible to change the
language by a long press on the * key. This can be used to access characters in a foreign
language.
6.Press “Search”.
7.Select the name to call from the list.
8.Press “Call” or to make the call.
Dial a Number from the Company Phonebook
1.Press “Menu”.
2.Select “Contacts”.
3.Select “Call contact”.
4.The local and company phone book app ea rs in the same list bu t the company names are
indicated by a “Locked entry” iconin front of the name. Select a cont act from the list or
search for the name/number by entering characters in the “Search” field.
5.Press the “Call” or the Off-hook soft key to make the call.
5624 Wireless Handset User Guide
20
Answer a Call
The flashing LED, accompanied by a ring signal and/or a vibrating hand set, notifies you of calls.
The ring signal and vibrator can be disabled. The calling party’s handset number or name is
shown. The name will be shown if the calling party’s handset number is stored in the local
phonebook. When a headset is connected to the handset, the answerin g button on the headset
can be used to answer the call.
Other answering methods can be specified in the Settings menu. See the Mitel 5624 W ireless Handset Configuration Guide. The answering methods are Automatically, Loudspeaking, and
Quick answer.
When “Automatically” is enabled, all incoming calls are connected automatically.
Answer a Call
When the signal sounds press to answer the call, or press the soft key to answer the
call in loudspeaking mode. The name/number of the calling party appears if calling line
information is available.
End a Call
1.If necessary, select the call to end by using Up and Down on the Navigation key.
2.Press “End” to end the call. The selected call en ds.
3.If needed, press “Rear.” to resume talking with the remaining call.
The duration of the call is shown in the display. The total time of the call can also be retrieved
from the Calls menu > Call time.
During a Call
Note: Some of these functions are system dependent. The parameters are set up in
PDM. See the Mitel 5624 Wireless Handset Configuration Guide, and the Mitel Port able
Device Manager Installation and Maintenance Guide.
Additional In-call functions can be added by the administrator.
If the handset is configured in PDM you can call a pre-defined emergency number while the
handset/keypad is locked. During the ongoing emer gency call, the “More” sof t key is disabled.
Making and Answering Calls
21
Adjust the Volume during a Call
Press the “Vo lume up” button to increase the volume, and the "Volume down" button to decrease
the volume. The handset will now store and keep the new volume level. You can also use the
navigation keys and to adjust the volume.
Open Contacts during a Call
1.Press the "More" soft key.
2.Select "Contacts".
3.Press "Select".
4.Select "Call contact" to search a local or company phonebook contact, or select "Central
phonebook" to search a central phonebook contact.
5.Press "Select".
6.Select a contact.
Note:
You can call the selected contact by pressing "Call". When calling the contact, the first
call will be put on hold. See the Mitel 5624 Wireless Handset Configuration Guide.
Turn on/off the Microphone during a Call
1.Press "More".
2.Select "Microphone off".
3.Press "Select".
The icon indicates a silenced microphone. This means that the other party in an ongoing
call cannot hear you.
To turn the microphone back on:
1.Press "More".
2.Select "Microphone on".
3.Press "Select".
You can turn the microphone off/on by a long press on .
5624 Wireless Handset User Guide
22
Lock/Unlock the Keypad during a Call
To prevent accidentally pressing keys, you can lock the keys during a call. This can be useful
when a headset is used and the handset is attached to a pocket or belt.
Lock the Keypad
1.Press .
2.Press "Lock".
Unlock the Keypad
1.Press
2.Press "Yes".
You can press the volume buttons and the mute button during the call. If the 5624 Personal
Alarm license is used, it is also possible to press the alarm button.
Start a New Call during a Conversation
1.Press "More".
2.Select "New Call". The first call will automatically be put on hold.
3.Press "Select".
4.Enter the number, or press to access the phonebook.
5.Press . or "Call".
Switch Between Calls
To switch between two ongoing calls:
1.Select the call on hold using the Navigation key.
2.Press "Retr.".
The retrieved call is indicated with . The call on hold is indicated with .
Call Handling
23
Call Handling
During a call you may need to use features, such as Hold, T ransfer , Conference, Callback, and
Call Park.
You access these features during a call by pressing the "More" soft key. It displays the In Call
menu.
Hold
1.Press the "More" soft key.
2.Select "Hold" to put the call on hold.
To Retrieve a Held Call
1.Select "Retr." to retrieve the call.
Transfer Call
There are two ongoing calls.
1.Select the call on hold using Up and Down on the Navigation key
2.Select "More".
3.Select "Transfer to".
The two calls are connected. "T ransferred" is displayed and the handset enters idle mode.
5624 Wireless Handset User Guide
24
Transfer to a New Call
To transfer a call to another party when there is one ongoing call:
1.Press "More".
2.Select "Transf. to new".
3.Press "Select".
4.Enter the number to which the party will be connected or select a contact in the local or
company phonebook.
5.Press "OK" to transfer the call.
Conference
Prerequisite: A new call has been started during conversation. Se e S t art a New Call during a
Conversation on page 22. A call has to be invited to the conference call as follows:
1.Step to the call on hold (indicated with ) with the five-way Navigation key.
2.Press “More” during the ca ll.
3.Select “Conference”. Now two people are in an ongoing call (indicated with ).
The person initiating the conference call is the conference leader, and the other are participants
of the conference call.
Conference Split
1.If desired, either of the participants in the ongoing conference call can be put on hold by
selecting the soft key “Hold”.
2.Continue talking with the other party.
3.To rejoin the two lines, select the held line (indicated with ).
4.Press "More".
5.Select "Conference."
Answer Call Waiting
While on a call, if you hear a two-beep tone for an incoming call, the soft keys “Accept” and
“Decline” are displayed.:
1.Press "Accept" to answer the incoming call.
The new call is connected and the first call is placed on hold.
2.You can press the "Retr." soft key to alternate between calls.
The call on hold is indicated with and the ongoing call is indicated with .
3.Any of the calls can be ended by pressing the "End" soft key.
Call Handling
25
Call Back
When a call is made to a busy handset, you can set a call back. Your handset will ring when
the busy handset becomes free.
1.When you hear a busy tone, you will see" User busy. Order callback.".
2.Press "Yes" to have the person automatically call you back.
3.When your handset rings, answer it, and you will be connected to the destination
Call Park
The Call Park feature allows you to place a call in a special hold state. You, or someone else,
can then retrieve the call from any extension in the system. After parking the call, the system
can automatically connect you to paging equipment so that you can announce the call to the
requested party.
To park a in-progress call:
1.Press "More".
2.Select "Call Park".
automatically.
3.Dial the directory number on which to park the call.
4.Inform the called party of the waiting call.
To retrieve a parked call:
1.Press "Call -> Call Services".
2.Select "Call Park - Retrieve" and enter the directory number on which the call is parked.
5624 Wireless Handset User Guide
26
Advanced Features
Calls
The following features are available from the Calls, Call Services menu:
•Call Forward
•Call Forward Cancel
•Do Not Disturb
•Do Not Disturb Cancel
•Call Pickup
•Call Park Retrieve
•Direct/Group Page
•Loudspeaker Page
Figure 6: Calls Menu
Advanced Features
27
To access the Call Services menu:
•Press "More".
Call Forward
To set call forwarding:
1.During a call, press "More".
2.Select "Call Forward".
3.Enter the extension number to which you want to forward your calls.
4.Press "Call".
5.Listen for a confirmation tone and then hang up.
To cancel call forwarding:
1.Press "More".
2.Select "Call Forward Cancel".
3.When you hear a re-order tone, press to hang up.
Call Pickup
To answer a call that is ringing at another station in your Pickup Group:
1.Press "More".
2.Select "Call Pickup".
3.Answer the call.
Do Not Disturb
To activate Do Not Disturb:
1.During the call, press th e "Mo r e" so ft key.
2.Select "Do Not Disturb".
3.When you hear a re-order tone, press to hang up.
Do Not Disturb is activated.
To deactivate Do Not Disturb:
1.During the call, press th e "Mo r e" so ft key.
2.Select "Do Not Disturb Cancel".
3.When you hear a re-order tone, press to hang up.
4.Do Not Disturb is deactivated.
5624 Wireless Handset User Guide
28
IMPORT ANT: Do not select an option from the active c all menu during any of the Paging
features.The options are not applicable and your call will be terminated if selected.
Direct Page
Direct Paging allows you to page a party through the party’s hands free speaker.
1.Press "More".
2.Select "Direct/Group Page".
3.Dial the extension number.
4.Announce the page.
Group Page
Group Paging allows you to page a group of telephones through their built-in speakers.
1.Press "More".
2.Select "Direct/Group Page".
3.Do one of the following:
•To page your prime page group, press #.
•To page a specific page group, dial the page group directory number.
4.4. Speak to the dialed party after the tone.
Loudspeaker Page
1.Press "More".
2.Select "Loudspeaker Page".
3.Dial the paging zone number, if required.
4.Wait for the ring back and announce the page.
Note: Ask your Administrator for the paging zone number.
Messaging
29
Messaging
Message List
The thirty last received messages are stored in a list. The message list is located in the
Messaging menu "Inbox". Time and date information is included in the message.
Receive a Message
Incoming Message for the 5624 Services License
When a text message is received, the LED starts flashing and the message alert sign al sounds.
The “New message“ icon, and the content of the received message are automatically displayed.
The icon will remain in the display until all new messages are opened. If the message is received
during a call a beep notifies the user.
You can reply or forward the message, call the sender or call the number included in a text. It
is also possible to read the message later by selecting "Close". A received message is stored
in the Inbox.
Incoming Message for all 5624s except for the 5624 Services License
When a text message is received, the LED starts flashing and the message alert sign al sounds.
The “New message“ icon, and a text with information of received message are displayed. The
icon will remain in the display until all new messages are opened. If the message is received
during a call a beep notifies the user.
Y o u can select "Yes" to read the message and reply to it, forward it, call the sender, or call the
number in text. Alternately, you can select "No" and read the message later. The message is
stored in the Inbox.
If the handset receives a message while the handset is locked (phone lock), a New message(s)
dialog window is shown in the display. It shows the total number of received messages and
asks if the user wants to view them. The message(s) can be read after entering the PIN code.
Read a Stored Message
To read a stored message:
1.Press "Menu".
2.Select “Messaging”.
3.Select “Inbox”.
4.Select a stored message from the list.
5.Press "View".
5624 Wireless Handset User Guide
30
Reply to a Message
1.Press “Reply”.
2.Enter message.
3.If required, edit the number.
4.Press "Send".
Delete a Message
1.Select "Inbox".
2.Select a message to delete.
3.Press "More".
4.Select "Delete"
5.Press "Yes" to confirm.
Forward a Message
1.Select "Inbox"
2.Select a message.
3.Press "More".
4.Select "Forward"
5.If required, write additional text.
6.Enter the number to which you will forward the message or press the middle soft key to
open the phonebook and select a number.
7.Press "Send" to forward the message.
Call the Sender of the Message
1.Select "Inbox".
2.Select a message.
3.Press "More".
4.Select "Call sender".
Messaging
31
Call a Number Included in a Message
If the sender has written a number in the message you ca n call th e nu mbe r with ou t dia ling it.
1.Select "View".
2.Select "More".
3.Select “Call no. in text”
4.Select a number in the list.
5.Press "Call".
1
.
Save a Number
1.Select "Inbox".
2.Select a message.
3.Select "View".
4.Press "More".
5.Select "Save number".
6.Select "Work number", "Mobile number", or "Other number".
7.Press "Add".
8.Enter the name.
9.Press OK.
10. Press "Save".
The number will be added to the contact list.
Write and Send a Message
1.In the “Messaging” menu, select “Write new message”.
2.Write the message. Keys 0-9, * and * or # can be used. A long press on the #-key displa ys
special characters. See the Mitel 5624 Wireless Handset Configuration Guide to view all
characters.
3.Press "Send".
You can save the me ssa g e and se nd it later by pressing "Back” and selecting “Yes”. The
message is stored under Unsent messages.
4.Enter a number.
5.Press "Send".
The maximum message length is 160 characters.
Note: Some characters require 2 bytes in the final message; therefore, the user will
sometimes not be able to enter 160 characters.
1. This option is visible only if the number consists of a minimum of 3 digits.
5624 Wireless Handset User Guide
32
The first character entered will be an upper level character followed by lower level characters
unless the * -key is pressed before entering the character.
When pressing a particular key, the first available character on the key appears. See the Mitel 5624 Wireless Handset Configuration Guide. To access another characters on the key, press
the key until the character appears in the display.
For example, to access the character E, press the 3 key twice. "E" appea rs in the display and
is selected after a timeout or when another key is pressed.
Open a Sent Message
1.In the “Messaging” menu, select “Sent”.
2.Select a message.
3.Press "View" to read the me ssage.
Send a Message to Another Destination
1.Enter “Messaging” menu. See the Mitel 5624 Wireless Handset Configuration Guide.
2.Select “Inbox” or "Sent".
3.Select a message.
4.Press "More".
5.Select "Forward".
6.Press "Send".
7.Enter the number.
8.Press "Send".
Receive a Message with Request for Answer
In the status bar , a messag e with request for answer is indica ted the same way as an ordinary
message. See the Mitel 5624 Wireless Handset Configuration Guide.
In the message list, the message with request for answer is indicated by the icon.
Accept/Reject the Message
Press the “Accept” or “Reject” soft key.
When an acknowledged message has been replied to, the icon is shown in the message
list. The text “Accepted” or “Rejected”, and the time and date are also added to the
acknowledged message.
Note: The option “Delete” is not available for a message with request for answer. An
unacknowledged message can be deleted only from the message list.
Messaging
33
Message Queuing and Message Priority
Note: This feature applies to the 5624 Services license only.
To notify about new incoming messages, all incoming messages are placed in a message
queue. The sorting order for the message queue depends on the system settings. By default
the messages are sorted according to message priority , and thereaf ter according to arrival time.
The messages in the message queue are automatically displayed for 20 seconds until all
messages have been displayed. You can extend the time to display a message by pressing
any button. Y ou can also close a message to immediately see the next me ssage in the message
queue.
The messages that you do not close are put last in the message queue and remain in the
message queue until you close them. They are shown as unread in the message list and will
not be shown as read until you have closed them.
Refer to the Mitel 5624 Wireless Handset Configuration Guide, for information on how to
configure the message queue.
5624 Wireless Handset User Guide
34
Interactive Messaging
Note: This system dependent feature applies to the 5624 Services license only.
Interactive Messaging (IM) is a function that extends basic messaging. It enables handset users
to access information from a client application in the system.
For example, customized applications can be accessed from the han dset. A list of actions can
be included in the message sent from the application to the handset.
An IM is indicated and viewed the same way as an ordinary message. See the Mitel 5624
Wireless Handset Configuration Guide. It is saved along with other messages in the me ssage
list.
When you read an IM, it can display several options.
1.Mark the appropriate IM.
2.Press “Select”.
3.If the selected option request s input, enter the information required and pr ess “OK”. Press-
ing the middle soft key changes the mode to digit or text inpu t depending on the form at of
the message.
A read message is indicated the same way as an ordinary message.
Note: If a handset receives an IM update and the original message was de leted, the
handset sends a negative acknowledge (NAK) to the sys te m.
The following figure illustrates a basic interactive message. The options depend on the
configuration of the client application.
Figure 7: Interactive Message
Mobile data from the handset can instruct the application to send the interactive message. See
the Mitel 5624 Wireless Handset Configuration Guide. You can then select an action from the
list, such as sending a message back to the application and/or dialing a specific number.
Messaging
35
Colored Messaging
Note: This is a system dependent feature for the 5624 Services license only.
Y ou can send colored messages to handsets. The application sendin g the message determines
the color of the message. Colored messaging is useful for categorizing messages. In the Mitel 5624 Wireless Handset Configuration Guide, there are two colored messages—a new
message, and a read message—in the message inbox (left in the figure). The messages are
indicated by a gradient color bar behind the envelopes. When reading a message, a grad ient
color bar is appears below the envelope (right in the figure).
To enable colored messaging, see the corresponding manual for the application used. In
addition, colored labels can be mapped to message beep codes. See the WSM3 Installation and Operation Guide.
Mobile Data
Note: This is a system dependent feature for the 5624 Services license only.
Send Mobile Data
You can send user entered data from the handset by pressing a pre-programmed hot key or
soft key, or selecting a service. Mobile data can be used for actions such as opening a door,
or starting or stopping a machine. The data can either be predefined, or entered after the hot
key/soft key is pressed or service is selected.
The data can be predefined when programming the sof t/hot key or service. See the Mitel 5624 Wireless Handset Configuration Guide for more information.
Figure 8: Colored Message
5624 Wireless Handset User Guide
36
Send Mobile Data with a Prefix
Mobile data with a prefix is sent from the handset by entering data and then pressing a
pre-programmed hot key or soft key or selecting a service. Mobile data with a prefix can be
used to send information to an application in the system.
Y ou define the prefix when you program the hot/soft key or service. See the Mitel 5624 Wireless Handset Configuration Guide.
Voice Mail
Receive a Voice Mail
When receiving a voice mail, the content of the voice mail notification appears automatically
on the screen, and is also indicated by the “Voice mail message” icon in the status bar.
If the content of the notification appears, press “Call” to dial the voice mail. If "Close” is selected,
you can dial the voice mail by a long press on digit key “1” in st andb y mode or from the Inbox
menu.
Note: This feature is available only if configured in the system.
Information is stored in the “Messaging” inbox until you listen to the voice mail messages.
Check the Voice Mail Inbox
The voice mail is indicated by a “Voice mail message” icon in the front of the voice ma il
message, and is also displayed first in the inbox list.
1.In the “Messaging” menu, select “Inbox”.
2.Select the voice mail message.
3.Press “View”.
4.Press “Call”.
Voice mail will be displayed with one entry in the message list regardless of the number of voice
mail received.
One Key Voice Mail Access
A long press on digit key “1” in standby mode will call your voice mail. If the extension number
is not available the “Voice mail number not defined" window appears.
Note: Some systems require the mailbox extension number to be downloaded to the
handset. See the Mitel 5624 Wireless Handset Configuration Guide.
Alarm Operation
37
Alarm Operation
Note: The following system dependent features apply to the 5624 Personal Alarm license
only. See the Mitel 5624 Wireless Handset Configuration Guide.
Push-button Alarm
Send Personal Alarm
You press the red alarm button twice within two seconds to activate the alarm. By default the
text “Personal Alarm” appears. The alar m is sen t to the alarm centre that distributes it further.
After that the handset returns to stand-by mode. Note that you can always trigger the alarm
when you are speaking, editing your settings, or while the handset is locked.
Send Test Alarm
If you press and hold the red alarm button until the (default) “Test Alarm” text appears the
following occurs depending on the options specified:
•A beep is heard.
•The orange LED flashes twice.
•The vibrator stirs.
•The handset receives a notification that the alarm has been received by the system.
•If configured, the Acoustic Location Signal (ALS) is activate d after the alarm has been sent,
or a call is established to a pre-defined number.
If the parameter "Silent alarm" is set, ALS will not be triggered and you will not be notified
that the alarm was sent.
•information about the handset’s location is sent along with the alarm.
Man-down and No-movement Alarm
The Man-down alarm will react if the handset is tilted (default 45°) from the vertical for a
predefined period of time (default 7 seconds). The No-movement alarm will react if no
movement is detected during a predefined period of time (default 30 seconds).
The handset alerts by beep, vibrator and LED signals, depending on the settings, during a
predefined period of time (default 7 seconds). At the same time the handset displays the
message “Man-down warning. Cancel?“ or “No-movement warning. Cancel?“.
The handset then sends the alarm, unless the alarm is cancelled. The handset will confirm that
the alarm has been sent by beep, vibrator and LED signals. In addition the handset displays
the message “Man-down warning sent“ or “No-movement warning sent“.
5624 Wireless Handset User Guide
38
The handset location is sent along with the alarm, see Alarm with Locatio n Information on page
39.
If configured in the Device Manager, an Acoustic Location Signal (ALS) is activated after the
alarm has been sent, see “Acoustic Location Signal” on page 39.
The handset may be programmed to automatically call a predefined telephone number after
the alarm has been sent, see “Automatic Call after Alarm” on page 39.
The Man-down and No-movement alarm functions are inactive under the following con ditions:
•While the handset is placed in a charger.
•During calls (depending on settings), to avoid false alarms if the user tilt s the handset or is
motionless during a call.
•For a predefined period of time (default 10 minutes) if the Mute button is pressed during
the alert signal.
Activate/Deactivate the Man-down and/or No-movement Alarm
1.Enter “Settings” , and step to “Alarm”.
2.Then select the wanted alarm(s) and press Back repeatedly.
The corresponding icon(s) appear on the display.
3.Follow the same steps to deactivate the alarm(s).
Cancel Man-down and No-movement Alarm
•Press the soft key “OK“ to confirm “Man-down warning. Cancel?“ or “No-movement warning.
Cancel?“ which appears in the display during the alert signal or press any key.
Delay Man-down and No-movement Alarm Temporarily
•Press the Mute button during the alert signal and then press “Yes“ to confirm the
message “Delay MD/NM detection?“.
The corresponding display icon will keep flashing until the alarm is active again (default 10
minutes).
Reset Alarm
To reset the alarm function after an alarm has been sent:
•Move the handset to an upright position (after Man- down).
•Move the handset (after No-movement).
•Press the Mute button if the Acoustic Location Signal is sounding.
Alarm Operation
39
Acoustic Location Signal
An alarm can be followed by an Acoustic Location Signal (ALS). The ALS is a signal from the
handset that sounds for a predefined period of time. You silence the signal by pressing the
Mute button on the handset.
Alarm with Location Information
The 5624 handset is compatible with both the Cisco Mobility Services Engine (MSE) and the
Ekahau Real Time Location System (R TLS), which provides a more accurate location than AP
Location.
Cisco MSE Location
APs measure the client signal strength for received data p ackets and forward the measurements
to the Cisco Mobility Services Engine (MSE). Your system administrator must configure the
5624 handset for Cisco RTLS.
Ekahau RTLS
The 5624 handset collects information about the APs and their measured radio field strength
and forwards the information to the Ekahau Positioning Engine: it calculates the location of the
5624 Handset. Y our system a dministrator must configure the 5624 Handset for Eka hau RTLS.
This function requires a license.
Alarm with Data
Y ou must manua lly define and store the data . To use the function, one soft/h ot key/Navigation
key in the handset must be defined as a shortcut to the “Edit alarm data" menu. See the Mitel 5624 Wireless Handset Configuration Guide.The stored dat a is added to all types of alarm at
transmission.
Automatic Call after Alarm
You can configure a handset to call a pre-defined number after an alarm has been sent.
Depending on the settings, the call can be established in the following modes;
•Loudspeaking mode, or
•Monitor mode, or
•Normal mode.
See the Mitel 5624 Wireless Handset Configuration Guide for more information.
Alarm with Additional Information
Information about the handset’s appro ximate location is automatically sent along with an alarm;
see Associated Access Point (AP) Location on page 40. It is al so possib le to ad d the location
manually; see Alarm with Data on page 39.
5624 Wireless Handset User Guide
40
Associated Access Point (AP) Location
This function is used together with an alarm. The AP communicates to the handset whe re the
handset is located for the time being. This gives a fair indication of the location.
An approximate location of the handset is added to alarms sent from the handse t. The handset
sends the current and previous AP as a location of where the alarm was activated.
Menu Tree
41
Menu T ree
Customizing the Menu Tree
You can customize the menu tree, hiding any functions that you do not use. The functions to
be hidden are defined in PDM. See the Mitel 5624 Wireless Handset Configuration Guide.
5624 Wireless Handset User Guide
42
Calls
Call list> 1234 12:00> Call
1235 14:00 More> Time of call
etc. Edit number
Back No
Missed calls >2345 15:00> Call
2346 23 Sep 03 More> (same as
etc. Back
a
Divert calls
Presence
Call
services
> All calls> Enter number: > Activ.
No reply(same as
above)
When busy(same as
above)
b
> (examples below)> Deactivate> Yes
Lunch break> Return time
Left for the day>Return dateNo
Away from desk
Meeting> Return time
Business trip
Part-time
Vacation> Return date
Be on leave of
absence
Back soon> Return time
Sick-leave
VAB (Parental leave)
Info
>
b
Back
> Return date
Save number> Work number
Mobile
number
Other number
Send message >
Delete> Yes
No
Delete all> Yes
above)
(same as
above)
> (same as
above)
a. Depends on the VoIP protocol used.
b. This function is configured by the administrator.
Menu Tree
43
Contacts
Call contact> Search
Add contact> New> Name>
Edit contact> Search
Delete contact> Search
Central Phonebook
a. This function is system dependent.
From contact list
Work number>
Mobile number>
Other number>
Ring signal>
From call list>
From contact list> Name
Work number
Mobile number
Other number
Ring signal>
From contact list>
a
> Search by name> Call
(First name:) More> View contact
(Last name:) Add to cont.
Search by number> Call
(Phone number:) More>(same as above)
Last result> Call
More> (same as above)
Send message
5624 Wireless Handset User Guide
44
Profiles
Normal/Profile X> Name
Add new> (same as Normal
a. Depends on the VoIP protocol used.
b. Applicable to Mitel5624 Personal Alarm only.
c. To add, remove, or import settings is applicable to Profile X only (not profile “Normal”).
d. The Call service is applicable to Profile X only (not profile “Normal”).
e. Applicable to Mitel5624 Services and Mitel5624 Personal Alarm only.
Volume>
Ring signals> Internal call> Play
Back
External call>(same as above)
Callback>(same as above)
Message alert> Play
Back
Vibrating alert> On
On if silent
Off
Key sound> Click
Tone
Silent
Answering> Answering key> Call key
Any key
> Answer behaviour >Automatically
Divert calls
Activate alarm
[More
Message absence
Soft keys>Left>Name
above)
a
b
c
]
> All calls>Enter number
No reply>(same as above)
When busy> (same as above)
[Edit]
> Man-down
No-movement
> Add setting> Answering
Remove setting>Delete?
e
Import from>
> On>Add setting
Off> Add setting
Middle> (same as above)
Right> (same as above)
Loudspeaking
Off
Call services
Import from
Import from
Function
Value
Control question
d
Menu Tree
45
Messaging
Note: Applicable to Mitel 5624 Services and Mitel 5624 Personal Alarm only.
Inbox> Message
Write new
message
Unsent> Message
Sent> Message
> View > Reply> Enter text> Send
list
More> Delete
Close
More > Delete> Yes
Delete all> Yes
Back
> Enter text > Send > Enter number> Send
“Contacts
access”
Back
> Edit> Send> Enter number
list
> “Contacts
More > Delete> Yes
Delete all> Yes
Back
> View > Forw.> Send> Enter number> Send
list
Clear
More> Delete> Yes
Close
More > Delete> Yes
Delete all> Yes
Back
a. Visible if number consists of a minimum of 3 digits.
Forward
Call sender
Call no. in text
Save number
No
No
> Send
access”
No
No
Back
Call no. in
text<Superscript
>a
Save number> Work No.
No
No
a
>Call
Back
“Contacts
access”
No
>Call
Mobile No.
Other No.
> Send
5624 Wireless Handset User Guide
46
Services
The Administrator can configure PPT.
Note: Applicable to Mitel 5624 Services and Mitel 5624 Personal Alarm only.
Add new> Enter
Service 1
(example)
More> Edit
> Select> (Sending
a. This function is configured by the administrator.
name
>Phone call> Phone
number
“Contacts
Send data> Enter prefix> Enter number> Save
Send message> Phone
number
PTT> PTT Groups
(example)
Edit alarm data> Alarm data
(example)
message)
Delete> Yes
No
> Enter number> Save
access”
Back
Clear
Back
> Enter number> Save
“Contacts
access”
Back
a
> Save
> Save
Menu Tree
47
Short cuts
Soft Keys> Left> Name
Hot Keys> 0, 2
Function> Not used
Phone call> Enter number
Phone call Loudsp
Call list
Contact list
Control question > Off
c
Value
Middle>(same as Left key)
Right>(same as Left key)
Central
Phonebook
Message inbox
Send message> Enter number
Change profile> Profile X (example)
Open a menu>Main menu
a. This function is system dependent.
b. This function is configured by the administrator.
c. Dynamic, appears only for certain functions.
d. Applicable to Mitel 5624 and Mitel 5624 Services only.
> U p> Function> (same as above)
c
Value
Control question > Off
Down> (same as Up key)
Left> (same as Up key)
Right> (same as Up key)
d
> Long
press
Multi
press
> Function> (same as above)
c
Value
Control question > Off
> (same as Long
press)
On
>
On
5624 Wireless Handset User Guide
48
Connections
Headset> Mic on boom
Network> Select> Network A (example)
In charger> Call behavior> No action
> Other actions> No action
Settings
Mic on cable
End call
Loudspeaker on
Switch off
Sound off
Change profile> Edit
Back
Sound &
Alerts
Locks> Automatic key lock> On
> Volume> Silent, Volume: 1
Ring signals> Internal call>15 different signals
External call> (same as above)
Callback> (same as above)
Back
Loudspeaking> (same as above)
Quick answer> (same as above)
Messages> Text size> Normal
Large
Language> German (Deutsch), Dutch
(Nederlands),
French (Français) and so forth.
Owner ID> Name:
a
Alarm
Device info> Software
a. Applicable to Mitel 5624 Personal Alarm only.
Activate alarm> Man-down
No-movement
Edit alarm data
Hardware
License
WLAN info
Network info
User ID
5624 Wireless Handset User Guide
50
In Call
You access the In Call menu during a call by pressing the "More" soft key.
New call > Call
“Phonebook access”
Transfer
Transf. to new
“Phonebook access”
> Cancel
Retrieve<Superscr
ipt>b
Hold > Retr.
Conference<Super
script>a
Call Back>Retr.
Call Park>
Contacts > Call contact > Call
Loudspeaker on > More > Loudspeaker off > Select
Microphone off > More > Microphone on > (same as above)
a
b
a. Dynamic, appears only for certain call situations.
b. Can appear on left soft key or in More menu depending on the current call status.
c. This function is system dependent.
Cancel
>
> Call
>
More
End
>
More
End
View
Back
Add contact > New > Name >
Work number >
Mobile number >
> Other number >
> Ring signal >
From call list >
Edit contact >
Delete contact >
Central Phonebook
c
> Search by name > Search
Search by number >(same as above)
Last result > Call
Clear
Back
More >
Back
Close
Additional In Call Functions can be added by the administrator.
Navigate the Menu
51
Navigate the Menu
Figure 9: Main Menu
(1) Messaging
(2) Short cuts
(3) Settings
(4) Contacts
Connections Menu
1.Enter the menu by pressing the “Menu” soft key, or Confirmation on the Navigation key.
2.Select in the menu, and press the confirmation button or the "Select" soft key.
Headsets
In order to achieve optimal audio quality we recommend you specify a headset type: Mic on
boom, Mic on cable or Hearing protection.
If the pre-configured headset profile does not match the headset in use, or the audio
performance is poor, you can configure a headset profile in PDM which will be available in the
handset menu. See the Mitel 5624 Wireless Handset Configuration Guide.
Network
1.Select “Network”.
2.Select network in the list. The handset restar ts if the network is changed.
5624 Wireless Handset User Guide
52
In Charger Action
It is possible to determine actions to be performed when a handset is placed in the charger.
Switch the handset off
The handset can be switched off automatically when it is placed in the char ger. When it is
removed from the charger, it will switch on again. When the handset is switched off in the
charger, the Owner ID of the handset will be shown. This simplifies the identification of the
handset when, for example, charging it together with other handsets.
1.Enter the menu by pressing the “Menu” soft key.
2.Select “Connections” in the menu.
3.Select “In charger”.
4.Select “Switch off”.
Turn the sound off
When the handset is placed in the charger it will be muted. When it is removed from the charger ,
it will switch on the sound again. When the handsets sound is off/muted in the charger, the
Owner ID of the handset will be shown. This simplifies the identification of the handset when,
for example, charging it together with other handsets.
Note: If handset restrictions are enabled, the handset might not be switched off/muted when
placed in the charger
1.Enter the menu by pressing the “Menu” soft key.
2.Select “Connections” in the menu.
3.Select “In charger”.
4.Select “Sound off”.
Change profile
The handset can change profile automatically when it is placed in the charger. The profile is
changed back when the handset is removed from the charger.
1.Enter the menu by pressing the “Menu” soft key.
2.Select “Connections” in the menu.
3.Select “In charger”.
4.Select “Other actions”.
5.Select “Change profile”.
6.Press “Edit”.
7.Select a profile.
Navigate the Menu
53
Deactivate the In charger action
1.Enter the menu by pressing the “Menu” soft key.
2.Select “Connections” in the menu.
3.Select “In charger”.
4.Select “No action”.
Calls Menu
1.Enter the menu by pressing the “Menu” soft key, o r the confirmation button on the Navigation
key.
2.Select in the menu and press the confirmation button or the "Select" soft key.
Call List
The 25 last received, dialed or missed calls are stored in a call list. If a number occurs more
than once, the last time stamp and the total number of occurrences are shown.
1.Select Call list, and step with the and to scroll in the call list.
Note: If supported by the system, the number’s contact name can be displayed in the
call list.
Dial a Number from the Call list
1.Select a number to call.
2.Press the "Call" soft key to dial.
View the Time of a Call
1.Press the "More" soft key.
2.Select "Time of call".
The time and date are displayed.
Edit a Number from the Call list
1.Press the "More" soft key.
2.Select "Edit number".
Save a Number
1.Press the "More" soft key.
2.Select "Save number".
3.Select "Work number", "Mobile number", or "Other number’>
4.Add name and press "OK".
5.If desired, a specific ring signal can be chosen for this contact.
5624 Wireless Handset User Guide
54
Send a Message
1.Press the "More" soft key.
2.Select "Send message".
Note: This feature is system dependent.
Delete an Entry from the Call List
1.Press the "More" soft key.
2.Select an entry to delete.
3.Select "Delete".
4.Select "Yes" to delete the entry from the list.
Delete all Entries from the Call List
1.Press the "More" soft key.
2.Select "Delete all".
3.Select "Yes" to delete all of the entries from the list.
Missed Calls
1.Select Missed calls, and step with the and to scroll in the list.
2.Press the "Call" soft key to call back.
Y ou can use the "More" sof t key to view the time/da te of the call, edit the received number , add
contacts and delete received numbers. See the Mitel 5624 Wir eless Handset Configuration Guide for information about this functionality.
Note: The number’s contact name can be displayed in the Call list if it is supported by
the system.
Navigate the Menu
55
Push to Talk
The Push-to-Talk (PTT) function enables a pre-defined group of mobile staf f to p articipate in a
call whereby they all listen to the group's call activity , typically in loudspeake r (Handsfree) mode.
Participants press and hold a button in order to speak.
For PTT to function, the PTT -capable handsets in the PTT group must be configured on the
Wireless Messaging Services (WSM) Gateway. In addition, a conference bridge, such as Mitel's
Collaboration Advanced (MCA), must be configured to support the PTT calls.
Two types of PTT calls can be made:
•PTT Voice Style (initiated by the handset)
•PTT Message Style (initiated by the system)
PTT Voice Style Calls (Handset initiated)
Each member of a PTT group is able to initiate a PTT call via a PTT request. This PTT Call
request is typically programmed onto a soft key , hot key or multi-function button on the ha ndset
for quick access.
After a PTT Call request is made, the system invites the other members of the PTT group into
the PTT call. The invitation typically barges onto the invited members' handsets following brief
alerting of the incoming PTT call; manual PTT Call acceptance can be configured optionally.
After the PPT group members have received/accepted their PTT invitations, the system
automatically dials them onto the configured conference bridge and they become active in the
PTT call.
Note: Depending on the configur ation, it may t ake 10 seconds or more for all members
to be active on the PTT call from the time a user initiates a PTT request.
Note: Multiple PTT groups are supported; if a ha ndset is a member in multiple groups,
the PTT Groups can be programmed on to the handset menu to enable se lection of the
appropriate PTT group Call request.
Tip: Set the automatic key lock to “On”. If it is desired to have key lock during an ongoin g
call, see Activate the Automatic Key Lock on page 69.
Accept a PTT Invitation - Voice Style
The PTT invitation is indicated by a icon and is received as an incoming call. In the dialog
window, a message containing maximum 24 characters can also be shown.
1.Press
The handset may accept the invitation automa tically and start in inverted mute and loudspeaking mode, depending on the configuration of the received PTT invit ation.
2.Press and hold the Mute button to open the microphone for transmitting.
The microphone is muted again when the Mute button is released.
5624 Wireless Handset User Guide
56
Reject a PTT Invitation - Voice St yle
•Press to reject the PTT invitation. The handset will return to the previously shown
screen. See the Mitel 5624 Wireless Handset Configuration Guide.
PTT Message Style (System/Application initiated)
This mode is typically used in conjunction with an application that triggers the PTT call based
on a alarm or communication escalation.
Note: This method requires an additional Alarm Management Server (AMS) module.
Accept a PTT Invitation - Message Style
Note: This feature applies to the 562 4 Serv ice s licen se on ly.
The PTT invitation is received as a message, can contain up to 1000 characters, and is viewed
the same way as an ordinary message.
1.Press the "Call" soft key.
The handset may accept the invitation automati cally and start in inverted mute and loudspeaking mode, depending on the configuration of the received PTT invitation.
2.Press and hold the Mute button to open the microphone for transmitting.
The microphone is muted again when the Mute button is released.
Reject a PTT Invitation - Message Style
2
Note: This feature applies to the 562 4 Serv ice s licen se on ly.
•Press "Reject" to reject the PTT invitation.
The handset will return to the previously shown screen. See the Mitel 5624 Wireless
Handset Configuration Guide.
Re-join a PTT Group
If a PTT invitation (PTT Voice Style) is rejected or missed, the PTT group can be dialed from
the Call list or from Missed calls, respectively. The PTT invitation is indicated by the icon
in the list. See the Mitel 5624 Wireless Handset Configura tion Guide.
If a PTT invitation (PTT Message Style) is rejected, the PTT group can be dialed by selecting
the message indicated by the icon in the Messaging inbox, and pressing the "Call" soft key .
Call a PTT Group
Note: PTT group(s) must be defined in PDM and Messaging Group(s) in WSM to be
able to use this function. See the Mitel 5624 Wireless Handset Configuration Guide, and
the WSM3 Installation and Operation Guide.
Navigate the Menu
57
When calling a PTT group, the members in the defined PTT group will receive a PTT invitation
as an incoming call (PTT Voice Style).
1.Press "Menu".
2.Select "Calls".
3.Select "PTT groups"
4.Select a PTT group.
5.Press "Call", or the Off-hook key.
Short cuts Menu
Predefined functions can be set as short cuts for the sof t keys, hot keys, navigation keys, an d
the Multifunction button. For example, you can to define a soft key to make a call, as a short
cut for sending a message, or as a short cut to a menu.
Note: The active Soft key is shown in the “Short cut” menu. The complete list of added
Soft keys to choose from is in the “Profiles” menu.
1.Enter the menu by pressing the “Menu” soft key, o r the confirmation button on the Navigation
key.
2.Select in the menu, and press the confirmation button or the "Select" soft key.
1
.
Define Soft Keys
1.Select "Soft keys".
2.Select "Middle" or "Right".
3.Press "Select".
4.Enter a name for the soft key.
5.Press "OK".
6.Select "Function".
7.Select a function from list.
8.Press "Back".
9.Select "Value" (applies to some of the functions).
10. Press "Select".
11. Enter a value (for example, enter a handset number).
12. Press "Back".
13. Select "Control question".
14. Press "Select".
1. Only available if a PTT group is defined in PDM/WSM.
5624 Wireless Handset User Guide
58
15. Press "Back".
16. Press "Save".
Define Hot Keys
1.Select "Hot keys".
2.Select "0", "2" to "9".
3.Select "Function".
4.Press "Select".
5.Select a function from list.
6.Press "Back".
7.Select "Value" (applies to some of the functions).
8.Press "Select".
9.Enter a value (for example, enter a handset number).
10. Press "Back".
11. Select "Control question".
12. Press "Select".
13. Press "Save".
Define Navigation Keys
1.Select "Navigation keys".
2.Select "Up", "Down", "Left", or "Right".
3.Select "Function".
4.Press "Select".
5.Select a function from list.
6.Press "Back".
7.Select "Value" (applies only to some functions).
8.Press "Select".
9.Enter a value for example a handset number.
10. Press "Back".
11. Select "Control question".
12. Press "Select".
13. Press "Save".
Navigate the Menu
59
Define the Multifunction or Alarm1 Button
The Multi-function button can be defined with two different functions: a long press activates
one function, and a double press activates another function.
1.Select "Multi-function button"/"Alarm butto n".
2.Select "Long press", or "Multi press".
3.Select "Function".
4.Press "Select".
5.Select a function from list.
6.Press "Back".
7.Select "Value" (applies only to some functions).
8.Press "Select".
9.Enter a value (for example, enter a handset number).
10. Press "Back".
11. Select "Control question".
12. Press "Select".
13. Press "Save".
Services Menu
A list of predefined menu functions are available. Using the Services menu you ca n customize
the menu with functions you use often.After adding a name for a new service, a list of predefined
services/functions are available: Phone call, Send data, Send message, PTT, and Edit alarm
data.
Note: The Services menu is only available on handsets with a Services or Alarm license.
1.Enter the menu by pressing the “Menu” soft key, o r the confirmation button on the Navigation
key.
2.Select in the menu, and press the "Select" soft key.
Add a Service
1.Select "Add new".
2.Enter a name of the service in the field and press "OK".
3.Select a function by using the and on the navigation key.
4.Press "Select", or the confirmation button.
5.If necessary
, enter values in the fields (applies only to some functions) and press "Save."
1. Applies to the 5624 Personal Alarm license only.
5624 Wireless Handset User Guide
60
Edit a Service
1.Select a service by using the and on the navigation key.
2.Press "More"
3.Select "Edit".
4.Edit the service parameters.
5.Press "Back".
Delete a Service
1.Select a service by using the and on the navigation key.
2.Press "More".
3.Select "Delete" by using on the navigation key.
4.Press "Yes" to delete the service.
Messaging
Note: Messaging is only available on handsets with a Services or Alarm license.
1.Enter the menu by pressing the “Menu” sof t key, or the confirmation button on the Navigation
key.
2.Select in the menu, and press the confirmation button or the "Select" soft key.
Inbox
1.Select "Inbox" to view the message list.
2.Select a message by using the and on the navigation key.
Reply to a Sender
1.Select "View".
2.Select "Reply".
3.Enter text.
4.Select "Send".
Delete a Message
1.Select "More".
2.Select "Delete".
3.Select "Yes" to delete the message.
Navigate the Menu
61
Forward a Message
1.Select "View".
2.Select "More".
3.Select "Forward".
4.Enter additional text if required.
5.Select "Send".
6.Enter a number.
7.Select "Send" to forward the message.
Call a Sender
1.Select "View".
2.Select "More".
3.Select "Call Sender".
Call a Number in Text
1.Select "View".
2.Select "More".
3.Select "Call (No. in text)"
1
.
4.Select a number from the list.
5.Select "Call"
Save a Number
1.Select "View".
2.Select "More".
3.Select "Save number".
4.Select "Work Number", "Mobile number, or "Other number".
5.Press "Add".
6.Enter a name for the contact.
7.Press "OK".
8.Press "Save". The number will be saved in the contact list.
1. Only visible if the number consists of minimum 3 digits.
5624 Wireless Handset User Guide
62
Write New Messages
1.Select "Write new message".
2.Enter text, and press "Send". See the Mitel 56 24 Wireless Handset Configuration Guide.
It is possible to save a message and send it later by pressing the soft key "Back" and
selecting "Yes". The message will be stored under Unsent messages.
3.Enter a number or press the middle soft key to open the phonebook.
4.Press "Send".
Unsent Messages
1.Select "Unsent" to view the list.
2.Select message to edit/send.
3.Select "Edit", edit text and/or just select "Send".
Delete/Delete All
1.Select "More".
2.Select "Delete" or "Delete all".
3.Select "Yes" to delete the message not sent.
Sent Messages
1.Select "Sent" to view the list.
2.Select "View".
Forward a message
1.Enter additional text if required.
2.Enter a number or press the middle soft key to open the phonebook.
3.Select "Send".
Delete a Message
1.Select "Delete".
2.Select "Yes" to delete the message.
Delete/Delete All
1.Select "More".
2.Select "Delete" or "Delete all".
3.Select "Yes" to delete the unsent message.
Navigate the Menu
63
Profiles Menu
Y ou can set up your own profiles for incoming calls and their ring sig nals and volume, message
alerts, vibrating alerts and key sound, answer behavior, diversion, and so forth. This can be
useful when there are many users on the same handset and they want different sound pro files.
It can also be used for temporary settings, for example to silence the ring tone for incoming
calls while in a meeting. You can readily switch between different profiles.
If no profile is selected, the “Normal” profile setting is used.
The Profile menu also contains the complete list of added Soft keys to choose from. (The active
Soft key is also shown in the “Short cut” menu).
Note: The settings of a profile are overridden if the corresponding settings in a system
profile
handset menu. It is, however, possible to show when a system profile is active, see
System Profiles on page 76.
a. This feature is applicable to Mitel 5624 Services and Mitel 5624 Personal Alarm only.
Add a new Profile
1.Press "Add new".
2.Enter name of the profile.
a
are active. When the system profile is active, its settings are not shown in the
3.Select "Save".
4.Press "More".
5.Select "Add settings".
6.Select the settings to be added to the profile.
7.Repeat steps 4 to 6 to add additional settings.
8.Select a setting and press "Edit" to make the changes.
It is also possible to create a new profile based on an existing profile, by doing the following:
1.Select “Add new”.
2.Enter name of the profile.
3.Press “Save”.
4.Press “More” and then select “Import from”.
5.Select the profile which settings are to be used for the new profile.
6.Press “More” and then select the corresponding option to add/import additional settings,
or to remove settings.
Activate Profile
•Select profile from the list.
When a profile is activated, the icon and the name of the profile is displayed in idle mode.
5624 Wireless Handset User Guide
64
Delete a Profile
1.Select a profile from the list.
2.Press "More".
3.Select "Delete" from the list.
4.Press "Delete".
5.Press "Yes" to confirm.
Edit a Profile
1.Select a profile from list.
2.Press "More".
3.Select "Edit" from menu.
4.Select the information to be edited.
5.Press "Edit".
6.Perform any of the following options:
•Edit a setting by marking it and then press "Edit".
•Add additional settings by pressing "More" and selecting "Add setting" or "Im port from".
•Remove a setting by selecting it and selecting "More > Remove setting".
7.Make changes and press "Edit" to confirm.
Contacts Menu
The handset has a local phonebook with 250 entries: you can add, delete, or edit names and
numbers. The phonebook lists all names in alphabetical order. three numbers can be added
for each contact: work number, mobile number, and other number.
In addition, a company phonebook with up to 1000 entries can be downloaded to the handset
via the PDM/WSM. The company phonebook names and numb ers can not be edited or deleted
by the user. The phonebook lists all names in alphabetical order. The local and company
phonebook appears in the same list, but the company contacts are indicated by a “Locked
entry” icon , which means that they are not editable. The cont acts only include work number .
The local phonebook and central phonebook will altogether have up to 1250 entries.
Y ou can also access a central phonebook
Guide. You send a request to a messaging server with the first characters entered and the
messaging server returns a list of names and numbers that matches the search.
1.Enter the menu by pressing the “Menu” sof t key, or the confirmation button on the Navigation
key.
2.Select in the menu. See the Mitel 5624 Wireless Handset Configuration Guide.
1
. See the Mitel 5624 Wireless Handset Configuration
1. This is a system dependent function.
Navigate the Menu
65
Call a Contact
1.Select "Call contact".
2.Select contact from the list or enter name or number in the search field.
3.Press the "Call" soft key.
You can select "View" > "More" to edit the contact and send a message.
Add a Contact
1.Select "Add contact".
Add a New Contact
1.Select "New".
2.Select "Add".
3.Enter the name of the contact.
4.Press "OK".
5.Select "Work Number", or "Mobile number", or "Other number".
6.Press "Add".
7.Enter a number and press "OK".
8.Press "Save"
9.Press "Back".
Different ring signals can be set to distinguish between contacts.
Add a Contact from the Call List
1.Select "From call list".
2.Select a number.
3.Press "Add".
4.Select a number type.
5.Press "Add".
6.Enter a name for the contact.
7.Press "OK".
8.Press "Save".
Edit a Contact
1.Select "Edit contact".
2.Select a contact.
3.Press "Edit".
4.Select "Work Number", or "Mobile number", or "Other number".
5624 Wireless Handset User Guide
66
5.Press "Edit".
6.Enter a new name or number.
7.Press "OK".
8.Press "Save".
Delete a Contact
1.Select "Delete contact".
2.Select a contact.
3.Press "Delete".
4.Press "Yes" to confirm.
Central Phonebook
In the Central Phonebook it is possible to search by name or number. One or more search
results can be displayed.
When the search result is ready you can view contact information, add the number to a new
contact, or send a message by selecting the "Mor e" sof t key. You can also call the number by
selecting the "Call" soft key.
•Select "Central phonebook".
Search by Name
1.Select "Search by name".
2.Enter a first name and/or a last name.
3.Select "Search".
The search result appears.
Search by Number
1.Select "Search by number".
2.Enter a handset number.
3.Select "Search".
The search result appears.
View the Last Search Result
1.Select "Last result".
Only the last result appears.
Navigate the Menu
67
Settings Menu
The following settings apply to the 5624 handset.
1.Enter the menu by pressing the “Menu” soft key.
2.Select in the menu.
Sound and Alert Settings
Adjust the Ringer Volume
1.Select "Sound & Alerts".
2.Select “Volume”.
3.Step with to increase the volume and with to decrease it.
4.Press "Back" to save the setting.
It is also possible to adjust the ringer volume with the volume buttons in idle mode.
If a handset restriction is enabled, it might not be possible to set the ring volume to “Silent”,
see the 5624 Wireless Handset Configuration Manual.
Set Ring Signals for Internal Calls, External Calls and Call Backs
1.Select “Sound & Alerts ”.
2.Select “Ring signals”.
You can set different signals for internal calls, external calls and call backs.
3.Select "Internal call", "External call", or "Callback".
The handset has 15 different ring signals.
4.Select a sound.
You can press "Play" to listen to the different sounds.
5.Press "Back".
Set Message Alerts for Mail
1.Select "Sound & Alerts.
2.Select “Message alert”.
You can select from 10 different message alerts.
3.Select a message alert from list.
You can press "Play" to listen to the different sounds.
4.Press "Back".
5624 Wireless Handset User Guide
68
Turn the Vibrator On/Off
1.Select "Sound & Alerts.
2.Select “Vibrator alert”.
3.Select “On”, “On if silent” (that is, the vibrator is on when the handset is muted), or “Off”.
4.Press "Back".
Set the Key Sound
When you set the sound key, every time a key is used the handset produces a faint sound.
1.Select "Sound & Alerts".
2.Select “Key sound”.
3.Select “Silent, “Click”, or “Tone”.
4.Select a key sound.
5.Press "Back".
You can listen to the key sound by pressing the "Play" soft key.
Set the Battery Warning Tone
If desired, a low battery can be indicated by a tone , a repe ated sound or be set to silent.
1.Press “Menu”.
2.Select “Settings” in the menu.
3.Select “Sound & Alerts”.
4.Select “Battery warning”.
The default battery warning is “Repeated sound”.
5.Select “Repeated sound, “Sound once” or “Sound off”.
6.Press “Back”.
Configure Handset for Hearing Aid
The handset may be configured for use with hearing aid.
1.Press “Menu”.
2.Select “Settings” in the menu.
3.Select “Sound & Alerts”.
4.Select “Hearing aid”.
5.Select “On“ or “Off”.
6.Press “Back” repeatedly until the idle screen app ears.
Navigate the Menu
69
Phone Lock Settings
Activate the Automatic Key Lock
Note: You can answer/close an incoming call and/or press the alarm button while the
keypad is locked. If configured in PDM/WSM, you can call an emergency number while
the keypad is locked. See the Mitel 5624 Wireless Handset Configuration Guide.
1.Select “Locks”.
2.Select "Automatic key lock".
3.Select "On" to activate the automatic key lock, also during an ongoing call.
Tip: It is possible to change the time for activation of this lock (default 20 seconds). It is also
possible to choose whether the handset will not be unlocked automatically at incoming calls
and messages (default), to avoid unintentional key presses, see Activate the Automatic Key
Lock on page 69 and Deactivate the Phone Lock on page 70.
Deactivate the Automatic Key Lock
1.Select “Locks”.
2.Select “Automatic key lock”.
3.Select “Off” for deactivation of automatic key lock.
Activate the Phone Lock
Y ou can protect a handset from unauthorized use. If the Activate phone lock function is activated
you must enter a PIN code at power on, or when the handset is placed in a charger . The ph one
lock is activated when the handset is placed in the charger. The default phone lock code (0000)
can be changed to any 4 -8 digit code It is possible too change the time for activation of this
lock (default 20 seconds), see “Automatic lock time” on page 70..
Note: If configured in the handset, you can call an emergency number while the handset
is locked. See the Mitel 5624 Wireless Handset Configuration Guide.
1.Select “Locks.
2.Select "Phone Lock".
3.Select “Auto phone lock”.
4.Select “On”, or "On in charger".
5.Enter a PIN code.
6.Press "OK".
If the PIN code is forgotten it can be removed by your distributor.
It is possible to change the lock time for the phone lock or key lock to suit personal choice, for
example, to shorten it from 20 seconds (default) to 5 seconds, to avoid accidental redailing
when the handset is in a pocket. It can also be good to extend it
1.Press “Menu”.
2.Select “Settings” in the menu.
3.Select “Locks”.
4.Select “Auto lock time”.
5.Select desired lock time of 5, 10, 20 30 seconds or 1 or 3 minutes
6.Press “Back”.
Deactivate automatic key unlock
It is possible to turn off the automatic key unlock at incoming calls and messages, to avoid
unintentional key presses.
1.Press “Menu”.
2.Select “Settings” in the menu.
3.Select “Locks”.
4.Select “Auto key unlock”.
5.Select “Off”.
6.Press “Back”.
Navigate the Menu
71
Display Settings
Screen Saver
1.Select “Display”.
2.Select “Screen saver”.
3.Select “Information”, or “Black””, or “Black also in call”. Time, Owner ID and status infor-
mation is displayed when “Information” is selected, and the display will turn off when the
handset is not used.
Note: It is recommended to only use the screen saver setting “Black also in call”,
when extended battery life is needed. Use also other screen saver settings than
“Black also in call” if the handset needs to be set to silent (muted).
Tip: When using the screen saver “Information”, the Owner ID is also shown when
the handset is in the charger (even if switched off). This simplifies identification when
many handsets are charged together.
4.Press “Back”.
Brightness
1.Select “Display”.
2.Select “Brightness”.
3.Select “Normal” or “Power save”.
4.Press "Back".
Contrast
1.Select “Display”.
2.Select “Contrast”.
3.Increase/decrease the contrast by pressing and on the Navigation key.
4.Press "Back".
5624 Wireless Handset User Guide
72
Rotate Display Text
The handset may be configured to show the contents of the display (except the soft key bar)
upside-down at incoming calls or messages. This setting makes it possible to check the display
while the handset remains clipped to a belt or pocket. The display will revert to normal when
any key is pressed (except up/down on the Navigation key).
1.Press “Menu”.
2.Select “Settings” in the menu.
3.Select “Display”.
4.Select “Rotate display text”.
5.Select “Normal” or “Inverted”.
6.Press “Back” repeatedly until the idle screen app ears.
Font style
The handset may be configured to show menu texts in bold font for increased readability.
1.Press “Menu”.
2.Select “Settings” in the menu.
3.Select “Display”.
4.Select “Font style”.
5.Select “Normal” or “Bold”.
Time and Date Settings
The time and date are received from the system. If the time and date are changed in th e system,
it takes up to 24 hours before the changes appear in the handset. If the handset is turned off
and then turned on, the changes will be applied immediately . However , it is possible to change
the format of the time and date.
Set the Time Format
1.Select "Time & Date".
2.Press "Select".
3.Select a time format.
The actual time format will be displayed. The time formats include:
•12:00 (AM/PM)
•24:00
4.Press "Select" to save the setting.
Navigate the Menu
73
Set the Date Format
1.Select “Time & Date”.
2.Press "Select".
3.Select “Date format”.
4.Press "Select".
The date formats include:
•DD MMM YY, for example 30 Jan 11
•MMM DD YYYY, for example Jan 30 2011
•YYYY-MM-DD, for example 2011-01-30 (ISO 8601)
•MM/DD/YYYY, for example. 01/30/2011 (also called US)
•DD/MM/YYYY, for example 10/01/2011 (also called Europe)
•DD-MM-YYYY, for example 30-01-2011
•DD.MM.YYYY, for example. 30.01.2011
5.Press "Select" to save the setting.
Answering
By default, the handset uses the Off-hook key when answering calls. You can configure the
handset to answer calls automatically (without pressing a key) and can set loudspeaking mode.
Y ou can associate the answering behavior with any ke y. I f you select "Any key", any key except
the "On-hook" and "Sound off" keys, can be used to answer a call.
1.Select in the menu. See the Mitel 5624 Wireless Handset Configuration Guide.
2.Select “Answering”.
Answering Key
By default the answering key is set to Off-hook.
1.Select "Answering key"
2.Select “Call key”, or “Any key".
3.Press "Back" to save the setting.
5624 Wireless Handset User Guide
74
Answering Behavior
1.Select "Answering behaviour".
2.Select "Automatically", "Loudspeaking", or "Quick answer".
At Quick answer, the call is connected by lifting the handset out of the charger.
3.Press "Change" to change the setting.
The check box will be selected.
4.Press "Back" to save the setting.
5.To optionally remove the setting, press "Change".
The check box will be cleared.
Change Text Size for Messages
1.Select "Messages".
2.Select "Text size Normal".
The default text size is "Normal".
3.Select "Normal" or "Large".
4.Press "Back".
Change the Menu Language
1.Select “Language”.
2.Select the laungague to be used: Brazilian Português (Brazilian Portuguese), (Czech),
Dansk (Danish), Deutsch (German), English, Español (Spanish), Français (French),
(Greek), (Hungarian), Italiano (Italian), Nederla nds (Dutch), Norska (Norwegian), (Polish),
(Russian), (Slovakian), Soumi (Finish), Svenska (Swedish), or (Turkish).
3.Press "Back".
Note: The languages mentioned above are the default languages. You can download
an additional language to the handset. See the Mitel 5624 Wireless Handset
Configuration Guide.
Change Owner ID
The Owner ID is set to identify the handset.
1.Select "Owner ID".
2.Enter a name/identity.
3.Press "Save".
To view the handset’s software version, enter *#34# in idle mode.
Navigate the Menu
75
Alarm Settings
Tip: Tip: It is recommended to configure a short cut to this menu if it is frequently used;
see Short cuts Menu on page 57.
Edit Alarm Data
Information (for example a handset’s location) ca n be sent along with an alarm. It is
recommended to create a shortcut for quick access to the "Edit alarm data" menu; see Short
cuts Menu on page 57.
1.Enter the menu by pressing “Menu“.
2.Select in the menu.
3.Select “Alarm“.
4.Select “Edit alarm data“.
5.Enter alarm data.
6.Press “Save“.
5624 Wireless Handset User Guide
76
System Profiles
Note: This feature is applicable to Mitel 5624 Services and Mitel 5624 Personal Alarm.
A system profile can be used when certain settings in a handset are required that the user is
not allowed to change. The settings require c onfiguration in the PDM or Device Manager and
include alarm settings, soft key settings and pres ence settings. For additional informa tion, see
the Configuration Manual for the handset. When a system profile is activated, its settings are
not displayed in the handset’s menu. It can be shown that a system profile is activated in the
handset by showing its profile name in idle mode.
The system profile can be used in combination with the user pr ofile (see Profiles Menu on page
63). If there is conflict between the settings in the system profile and the settings in the user
profile, the settings in the system profile are used.
If a user changes a setting via the handset menu that is determined by a system profile, the
menu is updated but the setting remains unchanged.
For example, in the figure below (left-hand view), the System Profile SK1 is active, as indicated
by the system profile name “Sys Profile SK1” shown in the handset in idle mode. The left soft
key “Inbox” and the middle soft key “PTT 4” are determined by the system profile. If a user, for
example, attempts to change the middle sof t key name to “PTT 5”, by using the handset menu
Short cuts > Soft keys > Middle (middle view in figure), the soft key shows “PTT 5” and the
setting can be saved. However, the system profile settings will not be overridden. When the
handset returns to idle mode, the system profile settings are redisplayed, showing “PTT 4”
instead of the user changed “PTT 5”(right-hand view in figure).
Tip: If the system profile is to always be active, it is recommended to hide the Soft keys
menu in the handset.
12:34
01/01/2013
1122
Sys Profile SK1Sys Profile SK1
Inbox PTT 4
Name
PTT 5
Function
Control question
Select Save Back
12:35
Middle
Inbox PTT 4
12:36
01/01/2013
1122
Figure 10: The system profile overrides the settings changed by the user
Troubleshooting
77
T roubleshooting
This section contains information on how to solve common operational problems and warn ings
you may receive.
If you cannot resolve the issue contact your system administrator.
If others are experiencing similar problems there may be a system error.
Operational Problems
FaultProbable causeAction or comment
No displayThe battery level is low, screen saver is
set to “Black also in call” or the handset is
defective.
No ringingThe sound off icon is on, or the ringer
volume set to silent, or the handset is
defective.
No change in
Time & Date
setting
PBX dependentChanges in the handset appear 24 hours
Charge the battery, change screen saver
setting (Display>Screen saver) or contact
system administrator.
Long press the Sound off key or Mute
button to increase the volume or contact
system the administrator.
or sooner after a system change or by
turning on and off the handset.
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78
Error or Warning Messages
Display showsProbable causeAction or comment
No network
The handset beeps once
a minute (during max 30
minutes) with a low tone
followed by a high tone (if
enabled the vibrator also
follows the beeps).
No displayThe battery level is low, screen saver
No ringingThe sound off icon is on, or the ringer
Not possible to mute the
handset by long press on
the Sound off key/mute
button
Not possible to set the
ring volume to “Silent”
Handset with In Charger
> Other actions > Sound
off enabled, is not muted
when placed in charger
The handset has lost connection of
either state of No network/No
access/Voice only/Messaging only
is set to “Black also in call” or the
handset is defective.
volume is set to silent, or the handset
is defective
A handset restriction preventing the
user to silence the handset
Acknowledge the popup or press
the mute button (the later keeps
the popup visible).
It is possible to configure the beep
to Sound off or Sound once (for
each new state), contact the
system administrator
Note: When leaving a bad state for
another bad state the popup will be
reopened and the beep will sound
again (if enabled)
Charge the battery, change screen
saver setting (Display>Screen
saver) or contact system
administrator.
Long press the Sound off key or
Mute button, or increase the
volume, or contact system
administrator
Enable the parameter Prevent
silent, see Configuration Manual
for the handset.
No entries in Call listA handset restriction preventing calls
No change in time & date
setting
Remotely updatedThe handset restarts after a
LED Error Indications
See the Mitel 5624 Wireless Handset Configuration Guide.
Enable the parameter Enable call
from being saved in the call list.
PBX dependentChanges in the handset appear
parameter upgrade.
list, see Configuration Manual for
the handset
after a maximum of 24 hours after
a change in the system or by
turning the handset off and on
again.
Operation Notice
79
Operation Notice
Accessibility and Voice Quality
The WLAN network is not always available. If you do not get in contact with your network,
contact your system administrator. For best voice quality , avoid positioning near computer , radio
or similar equipment.
Operating Area
Y ou can only use the han dset in the area that is covered by your system. Out side this area you
will lose contact with the system. The signal strength icon will be low and the text “No network”
will appear in the display.
Out of Range
When you leave the system's coverage area, a short beep sounds and the text “No network”
will appear in the display.
The out of range beep will be repeated every minute for 30 minutes. You can turn of f the sound
by long pressing , or .
When re-entering the coverage area it can take a couple of minutes before the handset
automatically registered with the system.
5624 Wireless Handset User Guide
80
Maintenance
Maintenance of Batteries
Battery Warnings
The "Low battery" icon appears when the battery has 10% or less remaining capacity. In
addition; a warning signal sounds every minute, the LED flashes orange, and the dialog
window shows "Battery low". "Charge now" appears.
The "Empty battery" icon fl ashes when the battery has 5% or less remaining capacity. In
addition; a warning signal sounds every second, the LED flashes red, and the dialog
window "Battery empty. Shutting down." appears.
During a call, only the corresponding battery warning signal will notify the user. The warning
signal cannot be silenced during a call. When not in call, the warning signal can be silenced
by pressingor .
Charge the Battery
Place the handset in the desktop charger or in the rack charger. The battery is being charged
when the LED on the handset is steady orange. When the battery is fully charged the LED will
be green.
The animated battery icon indicates the battery is charging. The icon indicates a fully
charged battery.
Note: Only use the prescribed chargers for charging.
Charge Spare Batteries
Spear batteries can be charged with a sep arate battery pack charger . It can charge six batteries
at the same time.
Replace the Battery
If the standby time for the handset becomes too low you must replace the battery with a new
one. Contact your system administrator or your supplier to obtain new batteries.
Attach the battery as described in the following illustration. You attach the battery inside the
battery lid. It is connected it to the handset in such a way that "no miss-contact" is possible.
Maintenance
81
Figure 11: Easy Replaceable Battery - Unlock the Lid and Remove the Battery
Clip
It is possible to use the handset without any attached clip. See “Attach a Cover without a Clip”
on page 82.
Belt clips cannot be used if the handset will be placed in a case. The leather casing is especially
designed for the handset. The casing comes with a swivel-type belt clip, and the handset is
fully operational while placed in the casing.
Attach the Hinge-type Clip
Attach the hinge-type belt clip as shown in the illustration below.
Figure 12: Screw the Hinge-type Clip into Position
5624 Wireless Handset User Guide
82
Attach the Swivel-type Clip
Attach the swivel-type belt clip as shown in the illustration below.
Figure 13: Screw the Swivel-type Clip into Position
Attach a Cover without a Clip
Attach the enclosed cover as shown in the illustration below when no clip is to be used.
Figure 14: Screw the Cover into Position
Maintenance
83
Security Cord
The security cord is 800 mm long. It is attached directly to the handset.
Replacement of Handsets
A handset can be replaced with a new o ne if it is broken. See the Mitel 5624 Wireless Handset Configuration Guide.