MITEL
COMMUNICATIONS DIRECTOR
PLATFORM AND
5000 COMMUNICATIONS
PLATFORM
Configuration and Administration Guide
NOTICE
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5610 IP DECT Stand Configuration and Administration Guide
Release 2.0
June 2012
®,™ Trademark of Mitel Networks Corporation
© Copyright 2012, Mitel Networks Corporation
All rights reserved
Configuration and Administration Guide
INTRODUCTION ....................................................................................................... 1
What’s New in This Release ................................................................................................ 1
Requirements and Conditions ............................................................................................. 2
Using a Repeater ................................................................................................................. 2
About the Handset Connection Status Indicators ................................................................ 3
5610 Cordless Handset Feature Set ................................................................................... 3
Related Documentation ....................................................................................................... 5
REGISTRATION AND CONFIGURATION ................................................................ 5
Complete Device Programming ........................................................................................... 6
MCD Device Programming.............................................................................................................. 6
5000 CP SIP Phone Programming ................................................................................................. 7
Register the Handsets with the IP DECT Stand .................................................................. 8
Assign an IP Address to the IP DECT Stand ....................................................................... 8
Configure Handsets via IP-DECT Stand Configurator Web Interface .................................. 9
Configure Handset from the Handset Display Menu ......................................................... 14
Change the Handset Display Name and PIN Code ........................................................... 16
IP DECT STAND CONFIGURATION NOTES ......................................................... 17
Operation->Home .............................................................................................................. 17
Setup->VoIP Account ........................................................................................................ 17
Setup->Management Settings ........................................................................................... 17
Setup->NAT/RTP Settings ................................................................................................. 17
Setup->IP Settings ............................................................................................................. 17
Setup->Pincode Settings ................................................................................................... 18
Setup->Telephony Settings ............................................................................................... 18
Destination for Incoming call ......................................................................................................... 18
Outgoing Identity to be used for .................................................................................................... 18
Setup->Time Settings ........................................................................................................ 20
5610 HANDSET CONFIGURATION NOTES .......................................................... 21
About the Handset Menu ................................................................................................... 21
Options->Redial ............................................................................................................................. 21
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Configuration and Administration Guide
Options->Active calls ..................................................................................................................... 21
Options->VoIP Line ........................................................................................................................ 21
OK->Contacts ................................................................................................................................ 21
OK->Settings ................................................................................................................................. 21
OK->Messages .............................................................................................................................. 21
OK->Call Log ................................................................................................................................. 21
Network Configuration Notes ............................................................................................. 22
IP Configuration ............................................................................................................................. 22
File Transfer Protocol .................................................................................................................... 22
DHCP ............................................................................................................................................. 23
VLAN Tagging ................................................................................................................................ 23
SIP Configuration............................................................................................................... 24
SIP Server and SIP Accounts ........................................................................................................ 24
STUN, RPORT, SIP Port Settings ................................................................................................. 26
PIN Protection of Handset Menus ..................................................................................... 28
Registrations Administration .............................................................................................. 28
WEB Server Customization ............................................................................................... 29
Automatic DST (Daylight Saving Time) adjustment ........................................................... 30
Logs ................................................................................................................................... 32
SERVER BASED CONFIGURATION FILES ........................................................... 32
Handset Configuration File ................................................................................................ 35
Phonebook Configuration File ........................................................................................... 42
FEATURE SUPPORT .............................................................................................. 43
5610 Handset and IP DECT Stand Features ..................................................................... 43
IP DECT Stand LED Indicators ...................................................................................................... 44
Handset Registration ..................................................................................................................... 44
Two Line Support ........................................................................................................................... 44
Message Waiting Indication ........................................................................................................... 44
Supervised Transfer ...................................................................................................................... 45
Unsupervised Transfer .................................................................................................................. 45
Conference .................................................................................................................................... 45
Conference Split (End Conference) ............................................................................................... 45
Call Forwarding (Always, Busy, No Answer) ................................................................................. 46
Do Not Disturb ............................................................................................................................... 46
Call Swap ....................................................................................................................................... 46
Call Waiting .................................................................................................................................... 46
MCD Supported Features .................................................................................................. 46
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Call Forwarding ............................................................................................................................. 46
Hospitality Features ....................................................................................................................... 46
Do Not Disturb ............................................................................................................................... 46
Feature Interactions ........................................................................................................... 47
Call log........................................................................................................................................... 47
Personal Ring Group (PRG) ......................................................................................................... 47
MAINTENANCE ...................................................................................................... 47
Firmware Updates ............................................................................................................. 47
Download the Firmware ................................................................................................................ 47
Schedule Automatic Firmware Updates ........................................................................................ 47
Firmware Update Error Codes ...................................................................................................... 48
Deregistering a Handset .................................................................................................... 49
Resetting the Stand to Default Settings ............................................................................. 50
TROUBLESHOOTING ............................................................................................ 50
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Configuration and Administration Guide
Introduction
The Mitel 5610 Cordless Handset and IP DECT Stand provide Mitel Communications Director (MCD)
or 5000 Communication Platform (CP) SIP call processing features on a cordless handset. The IP
DECT stand supports up to eight cordless handsets. Each handset can be programmed as a
separate extension on the MCD system or you can program the cordless handsets in a personal ring
group to allow a group of users to answer calls to the same extension number.
The IP DECT stand connects to the network through the PC port on a Mitel 5312, 5320, 5324, 5330,
5340 or 5360 IP Phone. The IP DECT stand provides call transfer, conferencing, and other basic
features between handsets. As well, the MCD or 5000 CP system extends the system’s SIP phone
features to the handsets.
This document provides instructions on how to configure the IP DECT stand and 5610 Cordless
Handsets to support SIP telephony. Note that instructions for physically installing the IP DECT Stand
are covered in the “5610 Cordless Handset and IP DECT Stand Installation Guide”. Separate
versions of this installation guide are provided for the MCD and 5000 CP.
What’s New in This Release
The PIN code (default 0000) that users must enter to access the Settings menu for handset
configuration can now be from 3 to 8 digits in length.
For hospitality environments, you can apply the following system behaviors by enabling the new
Hotel Option setting in Telephony Settings page of the of the IP DECT web configuration
interface:
Silent upgrades and resets
Disable call logging
Prevent phonebook modification.
In the Telephony Settings page of the IP DECT web configuration interface, the default setting
for the Destination for incoming call option has changed. By default, calls that are made to
each account now only ring the associated handset.
The @ sign that appeared on the handset displays to indicate call states has been replaced with
the following phone icons:
Off Hook
Call Held
On Hook
You can populate the handsets with Phonebook contacts from a configuration file
(phonebook.csv). You create a file that contains a list of the names and numbers in comma
separated format and then download the file to the handsets from a tftp or http server similar to
the way IP DECT Stand configuration files and firmware updates are downloaded. For details,
see Phonebook Configuration File on page 41.
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Configuration and Administration Guide
Requirements and Conditions
An MCD system must have software MCD Release 4.0 SP1 or later to support the Mitel 5610
Cordless Handset and IP DECT stand. A 5000 CP must be equipped with v4.0 or later
software.
Roaming (call handoff) is not supported between IP DECT stands.
Although you can register up to eight handsets with an IP DECT stand, the stand only
supports up to three simultaneous calls. If three calls are already in progress via the IP DECT
stand, any other handset users who attempt to place a call will receive busy tone.
- For site applications where all the users registered to a stand are expected to place calls
frequently, register a maximum of three handsets to the stand.
- For site applications where users will seldom place calls, it may be suitable to register
more than three handsets to a single stand.
Using a Repeater
You can have up to 6 RTX4002 DECT repeaters connected to an IP DECT stand to extend handset
signal range. Note that each repeater that you connect to the stand reduces the number of supported
handsets by one. For example if you connect one repeater, then you can only register seven
handsets; if you connect two repeaters, then you can only register six handsets.
A maximum of two simultaneous calls can be handled per repeater. Note that a conference
established through the 5610 handset menus counts as two calls on a 5610 device.
Refer to the RTX4002 DECT Repeater Installation Guide for instructions on how to install the
repeater and register it with the stand. After registration is complete, the LED on the repeater remains
on solid. While the repeater is supporting a call, the LED on the repeater flashes.
After installing a RTX4002 DECT repeater, test the signal range to ensure that the repeater has
registered with the stand. Test the handset signal range by going to the limit of signal range. If the
repeater has registered with the stand, the handset signal range should be approximately 50 meters
(indoors) or 300 meters (outdoors) from the repeater. You can also use the repeater verification tone
to check if a handset is supported in the extended area of the repeater. To determine if a handset call
is being supported by the repeater by using the verification tone:
1. Enable the verification tone feature on the stand. Refer to the RTX4002 DECT Repeater
Installation Guide for instructions. By default, this tone is disabled.
2. Initiate a call from the handset in the repeater area when this tone is enabled. If the call is being
supported by the repeater, you will hear the verification tone (a single tone repeated every 2.5
seconds).
3. Disable the verification tone. Refer to the RTX4002 DECT Repeater Installation Guide for
instructions.
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About the Handset Connection Status Indicators
The two semi circles in the top left corner of the handset main display indicate the connection status
of the handset. The left semi-circle indicates the status of the handset registration to the stand; the
right semi-circle indicates the status of the SIP connectivity to the communication platform.
Black/Black: Handset is not registered with the IP DECT stand or the handset is out of range of
gateway. If moving the handset closer to the stand does not change the semi circles to
White/White, re-register the handset with the stand.
White/Black: Handset is within range of the stand but is not configured to receive calls.
White/White: Handset is registered with the stand and configured correctly to receive calls.
5610 Cordless Handset Feature Set
This section lists the features available for the 5610 Cordless Handset and IP DECT stand product:
Call and telephony features
o 8 handsets, one account for each SIP server (8 servers)
o Maximum of 3 simultaneous calls
o Call forward all, on busy, on no answer (via MCD Feature Access Codes)
o Call timer
o Call transfer and call hold.
o Caller ID with name from phone book
o Distinctive ringing
o Call log of incoming/outgoing/missed calls
o Call return (from call log)
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Configuration and Administration Guide
NOTE: These specifications are subject to change without notice.
o Contact directory (Maximum of 170 entries per stand)
o Speed dial
o Conferencing (3-party conference)
o Call hang up – upon return to charging cradle
o DTMF sending in call (RFC2833)
Audio features
o Mute (disable microphone)
o Receiver volume control
o Ring tones melodies
o Ringer volume
o Key sounds (click, DTMF and special tones)
o Low battery & out of range audible warnings
o Speakerphone
o Headphone jack (2.5 mm)
Deployment
o Configuration through local web-interface, handset user interface, or via a configuration file
using TFTP from a network server.
o Handsets can automatically import a Phonebook configuration file from the IP DECT stand.
o 3 to 8-digit PIN required to access Settings menu for handset configuration
o For hospitality environments, you can apply the following system behaviors:
Silent upgrades and resets
Disable Call logging
Prevent phonebook modification
Other features
o Graphical menu system
o Auto answer (when handset is lifted from charger)
o Separate charging cradle for handset
o Hearing aid compatible
o Key lock option
o Selectable menu language
o On-hook dialing (pre-dial numbers before pressing off-hook button)
o Operating time of 8 hours talk / 240 hours standby
o Automatic or fixed registration of handset to gateway
o Displayed information in idle mode (signal, battery level, time)
o Message waiting indicator (missed calls, voice mail)
o 128 x 128 bit display with 65536 colors and backlight
Quality of service
o Type of Service (ToS)
CODECs
o G.711 (64 kbps, A-law & u-law)
o G.729
Interoperability
o DECT interface (3081) or DECT 6.0 (3080)
o WiFi friendly
o Maximum Range from stand: 50 meters (150 ft) indoors, 300 meters (900 ft) outdoors
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Related Documentation
5610 Cordless Handset and IP DECT Stand Installation Guide (part number 57011091): This
guide provides instructions on how to physically connect the IP DECT stand to a Mitel IP Phone,
make the required cable and power connections, and install the handset battery.
RTX4002 DECT Repeater Installation Guide (part number 95100805): The RTX4002 DECT
repeater is an optional unit that allows you to extend the range of your cordless DECT handset.
MCD System Administration Tool Online Help: Refer to this online help system for instructions on
how to program
Mitel IP Phones on the MCD system
5610 IP Cordless phone as a “SIP generic device type” or a “5610 device type” on the MCD
system
5610 IP Cordless phones into personal ring groups
Support for Suite Services.
5000 CP Features and Programming Guide (part number 550.8006) and Database
Programming Online Help: This guide and help provide instructions on how to program 5610 IP
Cordless Handsets as “SIP Phones” on the 5000 CP. Thid documentation also outlines the available
features and limitations when using the 5610 handset with the 5000 CP.
5610 Cordless Handset Quick Reference Guide: This guide provides instructions on how to use
the features of the cordless handset. There are separate versions of this guide for the MCD and 5000
CP.
Registration and Configuration
After you have physically installed the IP DECT Stand to a Mitel IP Phone, you must register the
handsets with the IP DECT Stand. You can then configure the 5610 cordless handsets for operation
either
from a web browser, such as Internet Explorer (recommended method),
through the menu on the 5610 cordless handset, or
via a configuration file that you install on a server in the Local Area Network.
If you perform configuration from the web browser interface or from the handset, you must configure
each handset individually. If you use configuration files, a file must be created for each IP DECT
Stand. The configuration file specifies the parameters of the handsets (up to eight) that are
associated with an IP DECT Stand (see Server Based Configuration on page 32 for details).
To complete registration and configuration, you must
Complete MCD or 5000 CP device programming
Register the handsets with the IP DECT Stand
Assign an IP address to the IP DECT Stand
Configure the 5610 Cordless Handset parameters
Change the handset display name and PIN.
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Configuration and Administration Guide
Note: After you configure the handsets on an IP DECT Stand, ensure that you change the web
configurator interface username and password, and the handset PIN codes from the default values to
prevent unauthorized access.
Complete Device Programming
For MCD platforms, see MCD Device Programming below.
For 5000 CP, see 5000 CP SIP Phone Programming on page 7.
MCD Device Programming
Before you configure a 5610 Cordless Handset on the IP DECT Stand, complete the following MCD
programming tasks. Refer to the MCD System Administration Tool online help for instructions:
1. Program the Mitel IP Phone that is connected to the IP DECT Stand on the MCD.
2. Register the Mitel IP Phone with the MCD.
3. License the 5610 Cordless Handset as a SIP device.
4. Program the 5610 Cordless Handset in the “User and Device Configuration” form or “Multiline IP
Sets” form of the MCD.
For MCD systems with MCD Release 4.0 SPx, program it with a “Generic SIP Phone” device
type, or
For MCD systems with MCD Release 4.1 or later, program it with a “5610 SIP” device type.
When you program the 5610 Cordless Handset with either a “Generic SIP Phone” device
type or a “5610 SIP” device type, the system automatically assigns it with SIP Device
Capabilities index number 68 which contains the recommended SIP devices option settings.
If you assign a User PIN to the handset in the “User and Device Configuration” form, record
the PIN. You will need to enter this User PIN when you configure the handset in the IP DECT
Stand Configurator Web Interface.
5. For MCD systems with MCD Release 4.0 SPx, access the SIP Device Capabilities form.
Program a SIP Device Capabilities index number using the standard defaults with the exception
of the following options. Set the following options to Yes.
Replace System based with Device based In-Call Features
Enable Digit Collection In Busy Or Alerting State
Allow Display Updates
Enable Distinctive Ringing
Use the Search field in the “User and Device Configuration” form to locate the directory numbers
that are assigned to the 5610 handsets. Click the Service Details tab and assign the SIP Device
Capabilities index number to each 5610 handset.
6. In the “Multiline Set Keys” form of the MCD System Administration tool, configure the 5610
Cordless Handset with a second multi-call appearance of the prime line with the Ring Type set to
“Ring”. Refer to the MCD System Administration Tool online help for instructions.
6
7. You can configure the desktop phone and cordless handsets as separate extensions, or you can
optionally
Configure the desktop phone and 5610 Cordless Handset in a Personal Ring Group, or
Configure the desktop phone and 5610 handset for Suite Services (typically, used in a
hospitality environment).
Configure a PRG with Call Handoff (Optional)
Personal Ring Groups (PRGs) allow you to associate two or more devices for a single user under a
common, prime directory number (DN). The devices ring simultaneously (Ring All) when the prime
directory number is called. You can use PRGs to twin a person's desktop phone and his or her 5610
Cordless Handset together. The desk phone is considered the prime extension, which is referred to
as the pilot number or prime member of the group. The cordless handset is programmed as a nonprime member of the group.
You can also program and label a Handoff key on the user’s desk phone. Users can press the
Handoff feature key to
push a call that is in progress from their desktop phone to their 5610 cordless handset, or
pull a call that is in progress from their 5610 cordless handset to their desktop phone.
The Handoff key is only supported on Mitel desktop phones. It is not supported on SIP devices and
you cannot program it on a 5610 cordless handset.
Refer to the “Ring Groups Personal” and “Handoff (Personal Ring Groups)” topics in the
“Features” book of the MCD System Administration Tool online help for programming instructions.
Configure for Suite Services (Optional)
Suite Service provides the ability to group a number of telephone lines through interconnected
hotel/motel rooms, or suites, for the purposes of billing and shared telephone service. Refer to the
following online book in the 3300 System Administration Tool online help for a detailed description of
Suite Services and programming instructions: System Applications Hospitality Suite Services.
5000 CP SIP Phone Programming
Before you register a 5610 Cordless Handset with the IP DECT Stand, complete the following 5000
CP Database Programming tasks. Refer to the v4.0 or later 5000 CP Features and Programming
Guide and Database Programming online help for detailed instructions:
1. Ensure that the Mitel IP Phone physically connected to the IP DECT Stand is properly
licensed and programmed in the 5000 CP database.
2. Ensure that you have a valid Category F license available for each 5610 Cordless Handset
connected to the IP DECT Stand.
3. Program each 5610 Cordless Handset as a “SIP Phone” (or part of a SIP Phone Group) as
outlined in the v4.0 or later 5000 CP documentation.
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Configuration and Administration Guide
Configure Dynamic Extension Express (Optional)
Dynamic Extension Express (DEE) allows you to associate two or more devices for a single user
under a common main extension number. You can use DEE to “twin” a person's desktop phone and
his or her 5610 Cordless Handset together. The desk phone is considered the main extension, while
the cordless handset is programmed as a secondary destination.
You can also program and label a DEE Handoff key (default feature code is 388) on the user’s desk
phone. Users can press the DEE Handoff feature key to push a call that is in progress from their desk
phone to their 5610 Cordless Handset. Note that, as of the v4.0 software release, users cannot pull a
call that is in progress from their 5610 Cordless Handset back to their desk phone.
Refer to the DEE topics in the latest 5000 CP Features and Programming Guide and Database
Programming online help for DEE programming instructions.
Register the Handsets with the IP DECT Stand
To register a handset with the IP DECT Stand (gateway), place the handset in the charging cradle.
The first handset automatically registers with the IP DECT Stand after approximately 30 seconds. To
register each additional handset on the same IP DECT Stand, you must first reboot the stand by
pressing the RESET button on the rear panel of the stand. While the stand is resetting, “Searching for
Gateway” appears in the handset display. Note that you cannot register a handset while a call is
being supported on another handset because you will be unable to reset the stand.
Warning: It takes approximately 30 seconds for a handset to register. Once a handset
has registered, the default handset name appears in the display.
After you register the first handset and after you register each subsequent handset,
you must press the RESET button on the stand before it will accept the registration of
a subsequent handset. Power-cycling the stand will not enable the stand to accept
handset registration due to security.
If you have multiple IP DECT Stands in close proximity of each other (within 50 meters indoors, or
within 300 meters outdoors), you must manually program the handset IPEIs into the IP DECT Stand
using the VoIP Phone Configurator Web Interface. When you manually program the IPEI, it ensures
that the handsets register with the desired stand.
Assign an IP Address to the IP DECT Stand
The IP DECT Stand requires an IP address on the LAN. Either your LAN must be configured with a
DHCP server that automatically assigns an IP address to the stand, or you must manually configure
the stand with a static IP address and subnet mask. To manually configure the stand with a static IP
address and subnet mask:
1. From idle mode, press the OK key, select Settings, and then press OK.
2. Select Network settings and press OK. When prompted for a PIN code, enter the PIN code
(default 0000), and then press OK. When the IP address menu item is shown in red, then the
stand is configured to obtain an IP address dynamically from a DHCP server.
3. Select IP Mode and press OK.
4. Select Static and press OK.
5. Press Back, select IP address, and then press OK.
8
6. Press Erase to delete the current entry (0.0.0.0).
7. Enter a static IP address for the stand. To enter periods in the address, press Options and then
press Insert symbols. Press OK. Save? Appears in the display. Press Yes.
8. Select Subnet mask and press OK. Enter a Subnet mask. Press OK. Save? Appears in the
display. Press Yes.
9. Press Back. You will be prompted to reset the gateway (stand). Press Yes.
10. Press Back repeatedly to return to the main display.After several seconds, “Searching for
Gateway” appears in the handset main display. It takes approximately 30 seconds for the stand to
reset.
11. After the stand resets, it is configured with the static IP address and subnet mask. “Configure SIP
domain” appears in the handset main display.
12. Proceed to Configure Handsets via IP-DECT Stand Configurator Web Interface.
Configure Handsets via IP-DECT Stand Configurator Web Interface
You access the IP-DECT Stand Configurator by entering the IP-address of the handset into the
address field on a web browser, such as Internet Explorer on your PC. The following procedure
covers the minimum configuration required to set up the handsets:
1. Press the Volume Up key on the side of the 5610 Cordless Handset to enter the system status
display. The display shows the MAC address of the handset and the IP address of the IP DECT
Stand. Note that the Boot Status of the handset is displayed as “Failed”. Ignore the displayed
boot status because it is not accurate.
2. Record the IP address that is shown in the display: _____________________________.
This IP address is the address of the IP DECT stand.
3. Obtain and record the Handset IDs (IPEIs). On each handset:
- Press OK to access the main menu.
- Select Settings.
- Press OK.
- Select Handset ID.
- Press OK. The handset IPEI is displayed.
- Record the IPEI:
Handset 1 IPEI: _______________________________
Handset 2 IPEI: _______________________________
Handset 3 IPEI: _______________________________
Handset 4 IPEI: _______________________________
Handset 5 IPEI: _______________________________
Handset 6 IPEI: _______________________________
Handset 7 IPEI: _______________________________
Handset 8 IPEI: _______________________________
- Press Back to exit.
4. Launch a web browser on a PC that is connected to the local network.
5. Enter the IP address (for example http://01.10.106.235) of the IP DECT Stand (from Step 2) in the
browser address field.
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Configuration and Administration Guide
Field
Setting
Server is Local
Yes
Display Name
Enter the name assigned to this handset. If you
assigned a user name to this handset’s directory
number in the User Configuration form on the
MCD, it appears in this field.
Note that the Display Name is not the name that
appears in the handset display. You configure the
handset display name on the Telephone
Settings page, under Outgoing Identity to be
used for in the “Handset name” field.
6. At the login screen enter the following default user name and password:
User name: admin
Password: admin
Note: You can reset the stand to the default configuration values (including the username and
password) using the RESET button on the IP DECT Stand. Press and hold the RESET button for
greater than 10 seconds to reset the stand configuration to the default values.
7. You use the menu items in left frame of the web page to perform the configuration. The following
steps provide basic configuration of a handset. Refer to IP DECT Stand Configuration Notes on
page 17 for additional details.
Figure 1: Example of Mitel IP DECT Stand Configurator Web Interface
8. In the left frame of the configurator web interface, click VoIP Account 1.
9. Enter the following information. Leave the other fields at the defaults.
10
Account
Enter the handset directory number (as
programmed on the MCD system).
Password
Enter the User PIN code that you programmed in
the “User and Device Configuration” form on the
MCD for this directory number. The entry in this
field must match the code that is entered in the
User PIN field. If the User PIN field for this
directory number is blank in the “User and Device
Configuration” form then the entry in this field is
irrelevant.
Account Name
Enter the user name assigned to this handset
account.
Account Mailbox Name
Enter the handset directory number (as
programmed on the MCD system).
Account Mailbox Number
Enter the directory number of the voicemail auto
attendant.
Registrar
Enter the IP Address or FQDN of the host MCD
system.
Authentication Username
Enter the handset directory number (as
programmed on the MCD system)
DTMF Signaling
Set to “RFC2833”
If users are unable to connect to voicemail or to
the Speak@Ease auto attendant application, try
using “Inband” then try “SIP INFO” as the
signaling method.
10. Click Save.
11. In the left frame of the configurator web interface, click Telephony Settings.
12. Under Destination for incoming call, check the boxes to specify where you want incoming calls
to ring for each account:
To have calls that are made to each account only ring the associated handset (default), complete
the grid as follows:
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Configuration and Administration Guide
To have calls that are made to any of the accounts ring all handsets, check all the boxes:
In the example below, the grid is configured such that calls to Account 1 ring Handset 1 and
Handset 2. Calls to Account 2 ring Handset 2 only, and calls to Account 3 ring Handsets 1 and 3:
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