
MITEL
QUICK REFERENCE GUIDE 
5602 Wireless Handset
 1 LED 
 2 Earpiece 
 3 Display 
 4 Headset Connector 
 5 On/Off, On hook, and No button 
  6 Menu Key 
 7 Handsfree Key 
 8 R/ Message Key 
 9 Microphone
10 Mute/ C Key 
11 Navigation Key 
12 Off hook and Yes button 
13 Loudspeaker (on back of handset) 
14 Volume Down 
15 Volume Up
Display Icons
 Signal Strength Indicator
 Battery Icon (fully charged)
 Battery Icon (discharged)
 Ring signal muted
 Loudspeaker on
 New message
 Confirm message
 Read message
M Mitel (design) is a registered trademark of Mitel Networks Corporation. © 2008, Mitel Networks Corporation. All other products and services are the trademarks of their respective holders. All rights reserved.
 Voice mail
 Locked keypad
 Headset connected
 Microphone muted
 Missed call
 Answered call
 Outgoing call
Turning the Handset On/Off
• Press and hold the No button until the 
display lights up/turns blank. 
Making a Call
Dial the number and press Yes. The name 
of the called party is displayed if available.
OR 
Press Yes to open the call list and use the 
Navigation key to scroll the list of your last 
twenty calls. Press Yes to dial.
OR
1. In the menu, select Phonebook. 
2. Select Call, and then press Yes. 
3. At the Find prompt, enter the first few 
characters of the name of the person you 
want to call. 
4. Press Yes to dial.
Answering a Call
• Press Yes to answer a call in normal 
mode.
 OR 
• Press the Handsfree key to answer in 
speaker mode.
Ending a Call
• Press No to end a call.
Placing a call on Hold
• Press the R key to place a call on Hold. 
After 30 seconds, “Hung Up” is 
displayed and a busy tone sounds.
• Press R key again to retrieve the call.
Transferring a Call 
1. Press the R key to put the call on hold.
2. Dial the number to which you want to 
transer the call.
3. Press No to transfer the call. 
Note: Supervised transfer feature is systemdependent. See your administrator.
Adjusting Volume Levels
To adjust earpiece volume 
during a call:
• Press upper and lower volume 
buttons to increase/decrease volume
To change ringer volume:
• In the menu, select Toolbox.
•Select Sound & Alerts.
•Select Ringer Volume.
• Select Voice, Mail, or Alarm Clock 
• Use the navigation key arrows to adjust 
selected volume.
To turn Loudspeaker on/off:
• Press the Handsfree key before or 
during a call.
To turn Mute on/off during a call:
• Press the Mute key.
To turn ring signal on/off in standby 
mode:
• Press the Mute key and then the Yes  
button to toggle ring signal on/off. (The 
Ring signal muted icon appears.)
Locking the keypad:
• In the menu, select Toolbox.
•Select Locks.
•Select Key Lock.
•Set to Automatic to enable keypad lock.
Charging the battery:
Place the telephone in the desktop charger. 
The Battery icon indicates charge level. 
The phone is fully functional while in the 
charger.

QUICK REFERENCE GUIDE 
 Menu Navigation
On hook/ Standby Menu
1 Phonebook
2 Message
3 Call Info
4 Call Service
5 Toolbar
Navigating the Menu
1 Up  
2 No 
3 Right 
4  Menu 
5 Down 
6  Clear 
7 Left 
8 Yes
Enter the menu by pressing the Menu key, or the Left/Right navigation keys. Use the Left/ 
Right navigation keys to choose a tab, and then press Yes to open it. Use the Up/Down 
navigation keys to scroll through menu choices. Press the Yes key to make a selection or 
press the No key to back up one step. Confirm your settings by pressing the Yes key. Return 
to standby mode by pressing the Menu key or by pressing the No key for three seconds.
Menu Structure
On hook/Standby Menu
Note: Menu options are dependent upon system programming.
M Mitel (design) is a registered trademark of Mitel Networks Corporation. © 2008, Mitel Networks Corporation. All other products and services are the trademarks of their respective holders. All rights reserved.