Mitel 3300 ICP User Manual
USER GUIDE (3300 ICP)
Navigator User Guide
NOTICE
The information contained in this document is blieved to be accurate in all respects but is not
warranted by Mitel Networks™ Corporation (MITEL
®
). The information is subject to change
without notice and should not be construed in any way as a commitment by Mitel or any of its
affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any
errors or omissions in this document. Revisions of this document or new editions of it may be
issued to incorporate such changes.
Mitel is a registered trademark of Mitel Networks Corporation.
Internet Explorer is a trademark of Microsoft Corporation.
Netscape Navigator is a trademark of Netscape Communications Corporation.
Other product names mentioned in this document may be trademarks of their re spective
companies and are hereby acknowledged.
Navigator User Guide (3300 ICP)
Release 1.0
March 2006
ii
®,™ Trademark of Mitel Networks Corporation
© Copyright 2006, Mitel Networks Corporation
All rights reserved
Navigator User Guide
ABOUT YOUR PHONE........................................................................................1
Elements of Your Phone................................................................................................2
Ring/Message Indicator.............................................................................................................3
Accessories for Your Phone..........................................................................................3
Important Note for Headset Users ............................................................................................3
PC Accessories.........................................................................................................................3
About Feature Access Codes........................................................................................4
For Users on Resilient 3300 ICP Systems ....................................................................4
TIPS FOR YOUR COMFORT AND SAFETY................................................................4
Don't cradle the handset! ..........................................................................................................4
Protect your hearing..................................................................................................................4
ABOUT THE NAVIGATOR TASK BAR...............................................................5
Connect to the Navigator Task Bar................................................................................5
Elements of Your Navigator Task Bar ...........................................................................5
Use the Navigator Task Bar...........................................................................................6
Display the Task Bar.................................................................................................................7
Hide the Navigator Task Bar.....................................................................................................7
Scroll through Task Bar Pages .................................................................................................7
Close the Task Bar....................................................................................................................7
Use the Task Bar Personal Keys..............................................................................................7
Use the Task Bar Tray Icon Menu ............................................................................................8
Customize the Task Bar Appearance............................................................................8
Program Task Bar Personal Keys ................................................................................. 8
View Task Bar Key Programming.............................................................................................9
Program a Speed Call Key........................................................................................................9
Program a Feature Key...........................................................................................................10
Program a PC Application Key................................................................................................11
Program an Open Document Key...........................................................................................11
Program an Open URL Key....................................................................................................12
Program a Hide/Display Task Bar Key....................................................................................12
Program a Navigator Keys Help Key ......................................................................................13
Clear Task Bar Key Programming ..........................................................................................13
Copy Task Bar Key Programming...........................................................................................13
Edit Task Bar Key Programming.............................................................................................13
Task Bar Shortcuts......................................................................................................14
CUSTOMIZING YOUR PHONE..........................................................................15
Ringer Volume Control ................................................................................................15
Handset Volume Control..............................................................................................15
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Navigator User Guide
Speaker Volume Control..............................................................................................15
Display Contrast Control..............................................................................................15
Personal Feature Keys................................................................................................ 15
Display Key Programming.......................................................................................................16
Program a Personal Key.........................................................................................................16
Language Change.......................................................................................................16
Use PC Accessories....................................................................................................17
MAKING AND ANSWERING CALLS ................................................................18
Make a Call..................................................................................................................18
Answer a Call...............................................................................................................18
Phonebook...................................................................................................................18
Redial...........................................................................................................................19
Redial - Saved Number ...............................................................................................19
Speed Call Keys.......................................................................................................... 19
Speed Call - Personal..................................................................................................20
Handsfree Operation ...................................................................................................20
PC Headset Operation.................................................................................................21
Mitel® Headset Operation (with or without Feature Control Switch) ............................22
Auto Answer ................................................................................................................23
CALL HANDLING ..............................................................................................25
Hold .............................................................................................................................25
Mute.............................................................................................................................25
Transfer .......................................................................................................................25
Conference..................................................................................................................26
Conference Split..........................................................................................................26
Add Held......................................................................................................................26
Swap............................................................................................................................27
Call Forward ................................................................................................................27
Call Forward – Remote................................................................................................28
Call Forward – End Chaining.......................................................................................29
Call Forward – Forced................................................................................................. 29
Call Forward – Override............................................................................................... 29
Messages – Advisory...................................................................................................29
Messaging – Callback..................................................................................................30
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Navigator User Guide
Messaging – Cancel Callback .....................................................................................31
Messaging – Cancel All Callbacks...............................................................................31
USING ADVANCED FEATURES.......................................................................32
Account Codes ............................................................................................................32
Call Park......................................................................................................................32
Call Pickup...................................................................................................................32
Call History ..................................................................................................................33
Campon....................................................................................................................... 33
Do Not Disturb............................................................................................................. 34
Group Paging / Meet Me Answer................................................................................. 34
Hot Desking.................................................................................................................35
Hot Desk Remote Logout ............................................................................................35
Mobile Extension .........................................................................................................35
Music ...........................................................................................................................36
Night Answer ...............................................................................................................36
Override (Intrude) ........................................................................................................36
Paging..........................................................................................................................37
Paging – Direct............................................................................................................37
Direct Paging – Handsfree Answerback Enabled...................................................................37
Direct Paging – Handsfree Answerback Disabled ..................................................................38
Record a Call...............................................................................................................39
Release........................................................................................................................40
Reminder..................................................................................................................... 41
Tag Call .......................................................................................................................41
Trunk Flash..................................................................................................................42
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Navigator User Guide
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About Your Phone
Mitel 3300 Integrated Communications Platform
The Mitel® Navigator is a full-feature, dual port, dual mode telephone that provides voice
communication over an IP network. It features a back-lit liquid crystal display (LCD) screen, three
softkeys for display-assiste d access to features, on-hook dialing and off-hook voice announ ce
with handsfree answerback, and a large ring/message indicator. It also offers 24 programmable
keys for speed calls and one-touch feature access. Ten fixed feature keys provide convenient
access to features such as Conferencing, Redial, and many customizable user settings. The
Navigator also features a Task Bar application that allows you to configure your phone and make
calls directly from your Personal Computer (PC). The Navigator can be used as an ACD Agent
Phone.
Note: The Navigator Task Bar application is a necessary part of your Navigator phone. You
must have the Navigator Task Bar application installed on your PC. The Navigator Task Bar
is supported on Microsoft™ Windows 2000, 2000 Professional and XP operating systems.
For more information about installing the Task Bar, refer to the Navigator Installation Guide
shipped with your phone.
The Navigator supports Mitel Call Control (MiNET) protocols and session initiated protocols (SIP).
For more key and feature information, see Elements of Your Phone on page 2.
Figure 1: Navigator
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Navigator User Guide
Elements of Your Phone
Each element is numbered according to the call-outs (e.g. ) in Figure 1 on page 1.
Element Function
Volume and
Contrast Controls
Fixed-Function Keys
(UP) and (DOWN) arrow keys control display contrast and
volume levels for the ringer, handset, and handsfree speakers.
Arrows keys also allow you to change character (letter) input from
upper or lower case and vice versa.
•
•
•
(MESSAGE): accesses your voice mailbox.
(TRANS/CONF): initiates a call transfer or establishes a
three-party conference call.
(HOLD): places the current call on hold.
Programmable
Personal Keys
Keypad
Speakers
Handset
Ring and Message
Indicator
Softkeys
Display
•
•
•
•
•
(SUPERKEY): provides access to the phone's menus.
(SPEAKER) puts the phone in Handsfree operation.
(CANCEL): ends a call, and eliminates any input and returns
to the previous menu level during phone programming.
(MUTE) toggles the microphone off and on. When it is ON, the
microphone is OFF and your party cannot hear you.
(REDIAL): calls the last manually-dialed number.
Provides 24 keys (8 physical phone keys that correspond to 3 pages
of eight programmable keys each on the Navigator Task Bar).
Personal keys can be programmed as speed call keys, feature keys,
or line appearance keys. They can also be programmed to launch
PC applications, open PC documents, or open your browser and
navigate to URLs. See “Using the Navigator Task Bar”
In this guide, “speed call key”, “feature key”, and “line key” refer to
either the physical Personal Key on your phone, OR the
corresponding key on the Task Bar on your PC screen.
Your Prime Line key is the first Personal Key (counting from right to
left) on Page 1 of the Task Bar.
See Personal Feature Keys on page 15 for more details on key
programming.
Used for dialing.
Transmits audio during a Handsfree call or while you are listening to
music.
Used for handset calls.
Flashes to signal incoming calls and to indicate a message waiting in
your voice mailbox.
Context-sensitive softkeys enable you to easily view and select
features.
Provides a two-line, 20-character liquid crystal display (LCD) viewing
area that assists you in selecting and using phone features,
accessing your voice mail, and identifying callers.
When you are using the Superkey menu interface, prompts and
feature information appear on the display screen.
The face of the phone adjusts to give you a better view of the
display. To adjust the height of the phone, refer to the Installation
Guide shipped with your phone.
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Navigator User Guide
Ring/Message Indicator
When the light is… it indicates that…
Flashing rapidly Your phone is ringing
Flashing slowly A Message or Callback Message is waiting at your phone
On solid Your phone is ringing another phone
Off Your phone is idle, or you are on a call
Accessories for Your Phone
Important Note for Headset Users
Mitel recommends Plantronics headsets. You can connect two different kinds of headsets to your
Navigator:
• Commercial telephony headset with Feature Control Switch – referred to as a “Mitel Headset”
in this guide. Mitel Headsets must be installed in the dedicated headset jack (the jack on the
back of the phone).
OR
• Stereo (PC) headset with or without microphone – referred to as a “PC headset” in this guide.
PC headsets (with or without microphone) connect to the PC headset jack (and P C
microphone jack) on the right side of the phone. Installing a PC headset with microphone
disables your Handsfree microphone. Disconnecting the PC headset with microphone at the
jack restores Handsfree operation.
Note: Procedures that do not specify “PC” or “Mitel” apply to both kinds of headset.
PC Accessories
Connect PC accessories — including PC headsets (with or without micropho ne) and PC
speakers — to your Navigator to do the following:
• Play music from your PC on the Navigator Handsfree speakers.
• Listen to music from your PC through a PC headset that is connected to the Navigator and
be ready to receive or make a call in Headset mode.
• Listen to music from your PC through your PC speakers (normal PC speaker operation ).
When connected to the Navigator, PC speakers play music only when the phone is idle.
See Use PC Accessories on page 17 for more information about how to handle calls and play
music using your PC accessories.
To connect your PC headset to the Navigator:
1. Plug your PC headset cable into the PC headset port on the right side of the phone.
2. If you are connecting a PC headset with microphone, plug the microphone cable into the PC
microphone port on the right side of the phone.
To connect PC speakers to your Navigator:
• Plug the PC speaker cable into the speaker port on the back of the phone.
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Navigator User Guide
To play music from your PC on your Navigator Handsfree speakers:
• Plug the Navigator audio cable into the appropriate port on your PC.
For more detailed information on connecting PC accessories to the Navigator, refer to the
Navigator Installation Guide shipped with the phone.
About Feature Access Codes
To use some features, you must dial access codes. The codes are flexible and may be different
than those in this guide. Ask your Administrator for a list of codes you should use.
For Users on Resilient 3300 ICP Systems
If during a call, you hear two beeps repeated every 20 seconds it means that your phone is
switching to a secondary 3300 ICP system. The call continues but some of the keys and features
on your phone function differently. The keys and most features begin working normally again after
you hang up. If your phone switches to the secondary system while your speaker or handset is
muted (that is, while the
operation resumes when your phone switches back to the primary system. If your phone is idle
and switched to the secondary system, you'll see a flashing rectangle on the display. The
rectangle remains until the switch to the primary sy stem is complete.
key light is on), the call remains muted until you hang up. Normal
TIPS FOR YOUR COMFORT AND SAFETY
Don't cradle the handset!
Prolonged use of the handset can lead to neck, shoulder, or back discomfort, especially if you
cradle the handset between your ear and shoulder. If you use your phone a lot, you may find it
more comfortable to use a headset. See the section on headset usage elsewher e in this guide for
more information.
Protect your hearing
Your phone has a control for adjusting the volume of the handset receiver or headset. Because
continuous exposure to loud sounds can contribute to hearing loss, keep the volume at a
moderate level.
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Navigator User Guide
About the Navigator Task Bar
Use the Navigator Task Bar to make calls and invoke features. You can program Task Bar
Personal Keys to speed call your contacts, launch PC applications, open PC documents like a
Microsoft
Connect to the Navigator Task Bar
Your installer or administrator usually completes the association between the Navigator Task Bar
application and the Navigator phone upon installation of the Task Bar. If your Task Bar
application is not connecting to your phone (for example, if your programmed Personal Keys are
disabled or you receive an error message upon start-up), contact your administrator.
®
Word document, or navigate to a URL directly using your browser.
Note: To install and connect to the Navigator Task Bar application, refer to the Navigator
Installation Guide shipped with the phone. Your installer or administrator may have
completed all installation procedures for you.
Figure 2: Navigator Task Bar
Elements of Your Navigator Task Bar
Element Function
Button Page Number Key
Programmable Personal
Keys
Scrolls between Button Page 1, 2, and 3. The left-most
Personal Key is always the Button Page # key. Press this
key to navigate to the next page of Personal Keys.
Provides 24 keys (8 physical phone keys that correspond to
3 pages of eight programmable keys each on the Task Bar).
Task Bar Personal Keys correspond to the physical
Personal Keys on your phone. Each key has a status
indicator and a programmable label. In this guide, “speed
call key”, “feature key”, and “line key” refer to either the
physical Personal Key on your phone OR the corresponding
key on the Task Bar.
Your Prime Line key is the first Personal Key (counting from
right to left) on Button Page 1 of the Task Bar. Line 2 is
usually the second Personal Key on Button Page 1 of the
Task Bar (counting from right to left). All other line
appearances may be programmed to any key.
The left-most Personal Key is always the Button Page # key.
Press this key to navigate to the next page of Personal
Keys.
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Navigator User Guide
Element Function
Main Menu
Button Page View Control
Task Bar Minimize
Task Bar Hide
• Click the button to access Main Menu options
including
View – specify how you want your Navigator Task Bar
to display when you launch it. Select from Normal,
Always On Top, or Pop to Front. You can also set the
Task Bar to display Full Width to the full width of your
PC screen.
• Button Page – select from Page 1, Page 2, or Page 3
of your Personal Keys. The page currently displayed on
the Task Bar has a checkmark () beside it.
• Find Phone… – administrators or support personnel
may ask you to select this option for resolving phone
connectivity issues (for example, re-associating the
Task Bar with the phone).
• Show Keys Help… – displays a legend to help you use
the Fixed Function (icon) keys on the left keypad on the
phone.
• About… – displays application version information.
Support personnel might ask you to access this
information during troubleshooting.
• Hide – hides the Task Bar. (Hide makes the Task Bar
invisible and removes the Task Bar from the Windows
tool bar, but it does not close the application.)
• or toggles between the All-Page view and the
single-Page view
• minimizes the Task Bar (hides the Task Bar but
leaves it visible on your Windows tool bar).
• hides the Task Bar (hides and removes the Task Bar
from the Windows tool bar, but does not close the
application).
Note: To close (or exit) the Task Bar application, right-click
the Task Bar tray icon (
select Exit.
) on your Windows tool bar and
Use the Navigator Task Bar
By default, the Task Bar automatically displays in single-Page view on your screen when you
start up your PC. Figure 2 shows the Navigator Task Bar single-Page view. You can toggle
between the all-Page view and the single-Page view.
Note: To ensure that the Navigator Task Bar displays properly, verify that your screen meets
the minimum VGA screen requirements documented in the Navigator Installation Guide.
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Navigator User Guide
Display the Task Bar
To display the Task Bar if it is hidden or minimized it on your screen, do one of the following:
• Double-click the Task Bar application tray icon (
• Right-click the Task Bar application tray icon (
) or desktop icon .
) and select Restore.
Hide the Navigator Task Bar
To hide the Task Bar, do one of the following:
• Click
on the Task Bar to hide the Task Bar but leave it accessible via your Windows tool
bar.
• Click
• Click the
• Right-click the Task Bar application tray icon (
on the Task Bar to hide the Task Bar and remove it from the Windows tool bar.
button to access Main Menu, then select Hide.
) and select Hide.
• Press ALT + F on your PC keyboard.
• Press ESC on your PC keyboard.
Scroll through Task Bar Pages
To scroll through the Task Bar pages, display the Task Bar and do one of the following:
• Click the Button Page # Personal Key on the Task Bar.
• Press the left-most physical Personal Key on the Navigator phone. The left-most key scrolls
between Task Bar Pages 1, 2 and 3.
• Press F1 on the PC keyboard to display Button Page 1, F2 to display Button Page 2, or F3
to display Button Page 3.
Close the Task Bar
To close (or exit) the Task Bar application
• Right-click the Task Bar tray icon (
) on your Windows tool bar, then select Exit.
Use the Task Bar Personal Keys
To use the feature or function assigned to a Task Bar Personal Key, do one of the following:
• Click the key once.
• Right-click the key and select Launch from the pop-up menu.
• Press the corresponding physical Personal Key on the Navigator phone. The Navigator
Personal Keys are context-sensitive — they change to correspond to the Task Bar key page
that is currently displayed on your PC screen.
Note: If a key is not programmed, pressing it produces no result. See Program Task Bar
Personal Keys on page 8.
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Navigator User Guide
Use the Task Bar Tray Icon Menu
The Task Bar tray icon (
the following options:
• Restore – restores the Task Bar when it is hidden. Enabled only when the Task Bar is hidden
or minimized.
• About – displays detailed information about the Navigator application.
• Hide – hides the Task Bar. Enabled only when the Task Bar is visible on your PC screen or
Windows tool bar.
• Exit – closes the Task Bar application.
To select options from the Tray Icon menu:
• Right-click the Task Bar tray icon (
) is located on your Windows tool bar. The tray icon menu provides
), then select the desired option from the pop-up menu.
Customize the Task Bar Appearance
You can customize your Task Bar view and move the Task Bar to the desired location on your PC
screen.
To customize your Task Bar view:
3. Click the
4. Select View, and then select one of the following options:
button to access Main Menu.
• Normal – displays directly adjacent to the Windows tool bar (for example, at the bottom
or top of the PC screen, depending where the Windows tool bar is located).
• Always on Top – always displays in front of other open applications.
• Full Width – expands to the full width of your PC display screen.\
Note: When the Task Bar view is Full Width, you cannot move (drag and drop the Task Bar).
If you wish to move the Task Bar, ensure Full Width is not selected.
To move the Navigator Task Bar:
5. Move your mouse cursor anywhere on the Task Bar except over a key or functional icon.
6. Click and hold, and then drag your cursor to the desired position on the screen.
7. Release.
Note: If you minimize, hide, or move the Task Bar, it reopens in the position it was last in.
Program Task Bar Personal Keys
You can program any Task Bar Personal Key (except the Prime Line and Button Page # keys)
to do any of the following:
• Speed call a number
• Invoke a phone feature
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Navigator User Guide
• Launch a PC application
• Open a document
• Open a URL
• Hide or display the Navigator Task Bar
• Display Navigator Keys Help legend.
Your administrator may also program Personal Keys as line appearances.
You can also delete key programming or copy and paste programmed information from one
Personal Key to another.
Note: The left-most Personal Key is always your Button Page # key. Your Prime Line key is
always the first Personal Key (counting from right to left) on Button Page 1.
Note: If your administrator has programmed the Task Bar keys using an external program,
then you may not be able to modify the Task Bar key programming. If the Clear option is not
available on the pop-up menu when you right-click a Task Bar key, or if the Save button is
disabled in the Edit… dialog, contact your administrator to see if you have the option to
program your Task Bar keys.
View Task Bar Key Programming
The Task Bar key labels provide key programming information at a glance. A pop-up tool tip also
shows you more detailed key programming (for example, Home – Speed Call – 5551234).
To view the key programming for a Task Bar key:
1. Click once anywhere on the Task Bar (not on a key or functional icon) to bring your mouse
focus to the Task Bar application.
2. Move your mouse over the key.
3. Review the key programming information in the pop-up that appears.
Program a Speed Call Key
1. Right-click the Task Bar key.
2. Select Edit…
3. Select Telephone Function from the Feature menu.
4. Select Speed Call from the Select a telephone feature… drop-down menu.
5. Type the desired label for the key in the Label field.
Note: If you do not enter a label, the Label field displays Speed Call # (for example, if this is
the first Speed Call you have programmed, the default label is Speed Call 1).
6. Type the phone or extension number in the Number field.
7. Click Save.
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