Miele W5962 User Manual

Operating instructions

for Washing machine W 5962

To avoid the risk of accidents or damage to the machine it is essential to read these instructions before it is installed and used for the first time.

en-GB

M.-Nr. 09 187 980

Caring for our environment

Disposal of the packing material

The transport and protective packing has been selected from materials which are environmentally friendly for disposal and should be recycled.

Ensure that any plastic wrappings, bags etc. are disposed of safely and kept out of the reach of babies and young children. Danger of suffocation!

Disposal of your old machine

Electrical and electronic machines often contain materials which, if handled or disposed of incorrectly, could be potentially hazardous to human health and to the environment. They are, however, essential for the correct functioning of your machine. Please do not therefore dispose of it with your household waste.

Please dispose of it at your local community waste collection / recycling centre or contact your Dealer for advice. Ensure that it presents no danger to children while being stored for disposal.

Contents

Caring for our environment .........................................2

Warning and Safety instructions .....................................6

Operating the washing machine.....................................10

Control panel .....................................................10

Display ..........................................................11

Before using for the first time.......................................13

Washing environmentally and economically ..........................15

How to wash correctly.............................................16

Extra options ....................................................23

Short............................................................23

Water plus .......................................................23

Stains 4 ........................................................23

Extra quiet .......................................................23

Further extras 4 ..................................................24

Extra rinse .....................................................24

Pre-wash ......................................................24

Soak .........................................................24

Rinse hold .....................................................24

The following extra options can be selected in addition to the programme:.....25

Spinning ........................................................26

Final spin speed ..................................................26

Rinse and interim spin ...........................................26

To omit the final spin (Rinse hold) ..................................26

To omit rinse and interim spin and the final spin (No spin) ...............26

Delay start.......................................................27

Programme chart .................................................28

Programme sequence .............................................32

Garment care label symbols ........................................34

Changing the programme sequence .................................35

Cancelling a programme ............................................35

Interrupting a programme ...........................................35

Changing a programme ............................................35

Adding or removing laundry after a programme has started ................36

Safety lock .......................................................36

Contents

Detergent .......................................................37

The correct detergent ..............................................37

Water softeners.................................................39

Washing with several components ..................................39

Fabric conditioners and liquid starch ..................................40

Automatic dispensing of fabric conditioner or liquid starch to laundry

at the end of a programme ........................................40

Adding fabric conditioner or starch separately ........................40

Colour run and dye removers/dyes ....................................40

Cleaning and care ................................................41

Cleaning the drum (Hygiene info) .....................................41

External casing and fascia panel .....................................41

Cleaning the detergent dispenser drawer...............................41

Cleaning the water inlet filters ........................................43

Problem solving guide ............................................44

The programme does not start .......................................44

One of the following fault messages appears in the display.................45

The following fault messages appear in the display at the end of the programme . . 46

Problems with the load size indicator or calibrating to zero .................47

General problems .................................................48

An unsatisfactory wash result ........................................49

The door will not open ..............................................50

Opening the drum door in the event of a blocked drain outlet

and/or power failure................................................51

Blocked drain outlet .............................................51

After sales service ................................................53

Future updates (PC) .............................................53

Appliance guarantee ............................................53

Optional spare parts and accessories ...............................53

Installation and connection ........................................54

Front view........................................................54

Rear view ........................................................55

Installation surface.................................................56

Transporting the washing machine to its installation site .................56

Removing the transit bars ...........................................56

Re-fitting the transit bars ............................................58

Contents

Levelling the machine ..............................................59

Screwing out and adjusting the feet .................................59

Building under a continuous worktop/in a kitchen run ...................60

Washer and Dryer stack ..........................................60

The Miele water protection system ....................................61

Connection to the water supply .......................................62

Connection to the drainage system....................................63

Electrical connection U.K. ...........................................64

Consumption data ................................................65

Notes for test institutes: ..........................................65

Technical data ...................................................66

Settings menu ...................................................67

To open the Settings menu........................................67

To select a setting...............................................67

To close the Settings menu .......................................67

Language

Time ............................................................67

Gentle action .....................................................68

Longer pre-wash Cottons ...........................................68

Suds cooling .....................................................68

Lock code .......................................................69

Temperature unit ..................................................70

Buzzer ..........................................................70

Keypad tone .....................................................70

Brightness .......................................................70

Contrast .........................................................70

Standby display ...................................................71

Memory .........................................................71

Anti-crease.......................................................71

Optional accessories..............................................72

CareCollection ....................................................72

! ......................................................67

Warning and Safety instructions

It must only be used as a domestic This washing machine conforms to current safety requirements. Inappropriate use can, however, lead to personal injury and damage to property.

To avoid the risk of accidents and damage to the washing machine, please read these instructions carefully before using it for the first time. They contain important information on its installation, safety, use and maintenance.

Keep these instructions in a safe place and ensure that new users are familiar with the content. Pass them on to any future owner.

appliance to wash items which are specified by the manufacturer as being washable on the care label. Any other usage is not supported by the manufacturer and could be dangerous. Miele cannot be held liable for damage resulting from incorrect or improper use or operation of the washing machine.

This washing machine is not

intended for use by people with reduced physical, sensory or mental capabilities, or lack of experience and knowledge, unless they are supervised whilst using it or have been shown how to use it by a person responsible for their safety.

Correct application

This washing machine is not

designed for commercial use. It is intended for use in domestic households and in similar working and residential environments such as:

–

Shops

–

Offices and showrooms

and by residents in establishments such as

–

Hostels and guest houses

This washing machine is not

intended for outdoor use.

Safety with children

Keep children away from the

washing machine at all times. It is not a toy! To avoid the risk of injury do not allow children to play on or near it or to play with its controls. Supervise children whilst you are using it.

Older children may only use the

washing machine if its operation has been clearly explained to them and they are able to use it safely, recognising the dangers of misuse.

For machines with a 'porthole' door,

remember that the porthole glass will be hot when washing at very high temperatures. Do not let children touch it.

Warning and Safety instructions

Technical safety

Before setting up the washing

machine, check it for any externally visible damage. Do not install or use a damaged washing machine.

Before connecting the washing

machine, ensure that the connection data on the data plate (voltage and connected load) match the mains electricity supply. If in any doubt, consult a qualified electrician.

The electrical safety of this washing

machine can only be guaranteed when continuity is complete between it and an effective earthing system which complies with current local and national safety regulations. It is most important that this basic safety requirement is present and regularly tested, and where there is any doubt the household wiring system should be inspected by a qualified electrician. The manufacturer cannot be held liable for the consequences of an inadequate earthing system (e.g. electric shock).

Do not connect the washing

machine to the mains electricity supply by an extension lead. Extension leads do not guarantee the required safety of the appliance (e.g. danger of overheating).

Faulty components must only be

replaced by genuine Miele original spare parts. Only when these parts are fitted can the safety standards of the machine be guaranteed.

Unauthorised repairs could result in

unforeseen dangers for the user, for which Miele cannot accept liability. Repairs should only be undertaken by a Miele approved service technician. Ensure current is not supplied to the machine until after maintenance or repair work has been carried out.

If the connection cable is faulty it

must only be replaced by a Miele approved service technician to protect the user from danger.

In the event of a fault or for cleaning

purposes, the washing machine is only completely isolated from the electricity supply when:

– it is switched off at the wall socket

and the plug is withdrawn, or

– it is switched off at the mains, or

– the mains fuse is withdrawn, or the

screw-out fuse is removed (in countries where this is applicable).

This washing machine must only be

connected to the on-site water supply using a new hose kit. Old hoses must not be re-used.

In countries where there are areas

which may be subject to infestation by cockroaches or other vermin, pay particular attention to keeping the machine and its surroundings in a clean condition at all times. Any damage which may be caused by cockroaches or other vermin will not be covered by the guarantee.

Warning and Safety instructions

This appliance must not be used in

a non-stationary location (e.g. on a ship).

Do not make any alterations to the

washing machine, unless authorised to do so by Miele.

Correct use

Do not install your washing machine

in rooms where temperatures below freezing may occur. Frozen hoses may burst or split. The reliability of the electronic control unit may be impaired at temperatures below freezing point.

Before using the washing machine

for the first time, check that the transit bars at the rear of the machine have been removed (see section on "Installation and connection"). During spinning, a transit bar which is still in place may result in damage to both the machine and adjacent furniture or appliances.

Turn off the stopcock if the machine

is to be left for any length of time (e.g. holiday), especially if there is no floor drain (gully) in the immediate vicinity.

Flooding danger.

If hooking the drain hose into a wash basin, check that the water can drain off quickly enough to prevent the sink from overflowing. Make sure the drain hose is secure, so that the force of the water flowing out of the hose does not dislodge it.

Take care to ensure that foreign

objects (e.g. nails, pins, coins, paper clips) do not find their way into the machine with the laundry. These may damage components of the machine (e.g. suds container, drum), which in turn can result in damage to the laundry.

Warning and Safety instructions

If the correct amount of detergent is

dispensed, the machine should not need to be descaled. If, however, you do wish to descale the machine only use proprietary non-corrosive descaling agents and strictly observe the instructions on the packaging. A special descaling agent is available to order from the Miele Spare Parts Department or via the internet on www.miele-shop.com.

Textiles which have been

pre-treated with solvent based cleaning agents must be thoroughly rinsed in clean water before being washed in the machine.

Never use solvent based cleaning

agents, e.g. those containing benzene, in this machine, as this may result in damage to component parts and create toxic fumes. Such agents also pose a fire and explosion hazard.

Never use solvent based cleaning

agents, e.g. those containing benzene, to clean the outside surfaces of this machine. They can cause damage to plastic surfaces.

Colour run and dye removers

contain sulphur compounds which can cause damage such as corrosion. Do not use these products in this machine.

If detergent comes into contact with

the eyes, rinse them thoroughly with lukewarm water immediately. If swallowed, seek medical assistance immediately and retain the packaging or label for reference. Those with skin problems or sensitive skin should avoid their skin coming into contact with detergent.

Only remove laundry from the

washing machine once the drum has stopped turning. Reaching into a moving drum is extremely dangerous and could result in injury.

Accessories

Accessory parts may only be fitted

when expressly approved by Miele. If other parts are used, guarantee, performance and product liability claims will be invalidated.

Only use dyes specified by the

manufacturer as being suitable for use in a domestic washing machine. Always observe the manufacturer's instructions carefully.

Miele cannot be held liable for damage caused by non-compliance with these Warning and Safety instructions.

Operating the washing machine

Control panel

a Start/Stop button

For starting the programme selected and cancelling a programme once it has started.

b Display with X, OK and Y buttons

See the following page for more information.

c + button

For selecting delay start.

d PC/Optical interface

This is used by service technicians to run diagnostic checks on your machine and can also be used to update programming data in the future.

e Load/Detergent button

For calling up the load size or the recommended amount of detergent, and for calibrating the load size sensor to zero.

f Extra option buttons with indicator

lights Various extra options can be added to the washing programmes.

g Programme selector

For selecting a programme. The programme selector can be turned clockwise or anti-clockwise.

h K button

For switching the washing machine on and off. To save energy, the washing machine will switch itself off automatically 15 minutes after the end of the programme/anti-crease phase or after being switched on if no other selection is made.

i Door button

Opens the machine door.

Operating the washing machine

Display

The display is operated using the X, OK and Y buttons.

– Press the X button

to move down to the next text or to decrease the value highlighted in the display.

– Press the Y button

to move up to the next text or to increase the value highlighted in the display.

–

Press the OK button to confirm the value highlighted in the display.

Programme selection examples

To decrease or increase a value

Cottons

40°C OOFFFFM 1600 rpm

Multiple option selection

If a value is selected, there will be a tick

9 next to it.

Further extras

Extra quiet

8 Extra rinse

;

Press the X or Y button to scroll down or up the options in the display. Press the OK button to select the highlighted value. You can now select the next value, if you wish.

Single option selection

Here one of the values is always selected. A tick

( will appear next to

the one currently selected. The other values are deselected automatically.

Gentle action

Off (

On ,

;

Press the X or Y button to scroll down or up the options in the display. Press the OK button to select the highlighted value.

To come out of a sub-menu Select Back # to come out of the

sub-menu or wait for approx. 15 seconds and the display will return to the programme menu automatically.

Duration: 2:59 h

Press the X button to decrease the temperature and the Y button to increase the temperature.

Operating the washing machine

The following are selected via the display

wash temperature

–

final spin speed

–

the soak time

–

delay start

–

cancellation of a programme

–

safety lock

–

The following are selected via

Further programmes/Settings 4

– Dark garments

– Sportswear

– Trainers

– Outerwear

– Proofing

– Soft toys

– First wash

–

Pillows

–

Curtains

–

Starch

Before using the machine for the first time ensure that it is correctly installed and connected. See "Installation and connection". Also check that the drain filter is securely tightened to prevent the risk of water leaks during use.

Before using for the first time

Setting the language

You will be asked to select the language you require for the display. It is possible to select another language at any time via Further programmes/ Settings 4 in the Settings sub-menu.

Sprache

This washing machine has undergone a complete functional test at the factory and there will be some residual water in the drum from this process.

The washing machine has a sensor which measures the amount of laundry in the drum. This determines the amount of detergent required. To allow the load size indicator to function correctly, you must first run a wash programme without any laundry without detergent

and

^ Press the K button in.

If the washing machine is being switched on for the first time, the welcome screen will appear briefly.

The welcome screen will appear in the display every time the machine is switched on until a programme lasting longer than 1 hour has been completed.

deutsch

english ,

Press the X and Y buttons to scroll

;

through the options until the language that you want is highlighted. Press the OK button to confirm your selection.

Setting the time (of day) (if necessary)

The display for setting the time will then appear.

Time

12:00

Press the X button to decrease or the Y button to increase the hour.

Confirm the hour selected with the OK button. Then do the same to set the minutes.

The display for setting the language will then appear.

Before using for the first time

Reminder to remove transport bars

To avoid the risk of damage, the

transport bars must be removed before the machine is used for the first time. See "Installation and connection" for instructions on how to do this.

After removing the transport bars (if

this has not already been done by your fitter) press the OK button.

Running your first programme

Your machine is now ready for the first programme to be run.

15:00

Select programme

^ Turn the programme selector to

Cottons.

^ Open the stopcock.

Press the Start/Stop button.

Calibrating the load sensor to zero

Switch on the washing machine.

Open the drum door.

Turn the programme selector to

Cottons.

^ Press and hold the Load/Detergent

button pressed in until the following message appears in the display:

Zero setting OK

At the end of the programme switch the machine off.

After running the first programme, the load sensor has to be calibrated to zero as you would with bathroom scales.

Switch off the washing machine.

The washing machine is now ready for use.

Washing environmentally and economically

Energy and water consumption

Water consumption and energy

–

usage are determined by the size of the load. To make the most out of your machine, load the maximum dry load for the programme you are using.

When smaller amounts of laundry are

–

washed, the automatic load recognition system will reduce the amount of water, time and energy used. This may mean that the time left shown in the display is adjusted during the course of the wash programme.

– Use the Express 20 programme for

small loads.

– Modern detergents make it possible

to wash at lower temperatures (e.g 20°C). Washing using lower temperature settings will save energy.

– To maintain the hygiene of the

washing machine, carry out a hot wash (60°C or above) using powder detergent at regular intervals. The

Hygiene Info message will appear in

the display to remind you to carry out a hot wash.

Detergent

Do not exceed the amounts of

–

detergent recommended by the manufacturer on the packaging.

Adjust the dosage to the degree of

–

soiling of the laundry.

Reduce the amount of detergent for

–

smaller loads. Use the Load/ Detergent button.

Choosing the correct Extra option (Short, Soak, Pre-wash)

Select:

– A wash programme together with the

Short extra option for light to normal soiling where there are no obvious marks.

– A wash programme without any extra

options for normal to heavy soiling with visible staining.

– A wash programme together with the

Soak extra option for very heavily soiled laundry.

–

The Pre-wash extra option for laundry with large amounts of dirt (e.g. dust, sand).

When drying with a tumble dryer

Selecting the highest possible spin speed for the wash programme will save energy when drying in a tumble dryer afterwards.

How to wash correctly

Brief instructions

The headings numbered A, B, C,... show the operating sequence and can be used as brief instructions.

A Sort the laundry

^ Empty all pockets.

Foreign objects (e.g. nails, coins, paper clips, etc.) can cause damage to garments and components in the machine.

Badly soiled areas, stains etc. should be cleaned as soon as possible, preferably whilst still fresh. Spillages should be carefully dabbed off using a soft colourfast cloth. Do not rub!

Badly soiled areas can be pre-treated with liquid detergent, stain removers etc. first, following the manufacturer's instructions. With particularly stubborn stains ask your dry cleaner for advice.

If you use a solvent-based clean

ing agent (e.g. one containing ben zene) to pre-treat a stain, make sure that any plastic parts (e.g. buttons) are protected, and that the cleaning agent is rinsed off before washing the garment in the machine.

Do not use solvent-based

cleaning agents in or on this machine.

Sort the laundry by colour and by

care label. Most garments have a textile care label in the collar or side seam.

Dark textiles often contain excess dye and should be washed separately several times before being included in a mixed load. Always wash whites and coloureds separately.

– Curtains: Remove lead weights first

or place in a laundry bag.

–

Underwiring and collar stiffeners: Any loose wiring in bras, shirt collar stiffeners, etc. should be removed or sewn in.

–

Knitted garments, trousers and jeans, T-shirts and sweat shirts: Turn inside out, if recommended by the manufacturer.

–

Close any zips, fasten hooks and eyes etc before washing.

–

Fasten duvet covers etc. to prevent small items from being rolled up inside them.

Do not wash any items in this machine which are specified by the manufacturer as not washable on the care label. (h symbol)

How to wash correctly

B Switch on the washing machine

The interior drum lighting will come on.

The drum lighting will go out automatically after five minutes. Press the Door button to switch the drum lighting back on again.

The display will ask you to select a programme.

C Select a programme

Via the programme selector:

The following are selected via Further programmes/Settings 4

^ When you turn the programme

selector to Further programmes/ Settings 4, these will appear in the display.

Further programmes

Settings !

Dark garments ,

;

Turn the programme selector to the required programme.

^ Press the X or Y button to scroll

through the options until the programme you want is highlighted and confirm your selection by pressing the OK button.

The programme selected will appear in the display.

How to wash correctly

D Select a temperature / spin speed

If required, you can change the suggested temperature and/or spin speed within a given range.

Cottons

60°C 1600 rpm

Duration: 2:59 h

Press the X or Y button to alter the

temperature.

By pressing the OK button you

switch to changing the spin speed and back again.

Cottons

60°C 1600 rpm

Duration: 2:59 h

^ Press the X or Y button to alter the

spin speed.

E Select an Extra option(s)

Select any extra options by pressing

the appropriate button. The relevant indicator light will come on to show which extra option has been selected.

^ Press the Further extras 4 button to

select the following extra options (depending on the programme selected): Extra rinse, Pre-wash, Soak or Rinse hold.

Not all the extra options are suitable for use with every programme.

You can only select extra options which are compatible with the programme being used.

See "Extra options" for more information.

F Load the drum

Press the Door button to open the

drum door.

The load size indicator display will appear.

Load

8 < 25%

The display shows the amount of laundry loaded in the drum asa%(in 25% steps) of the maximum load permissible for the programme selected.

^ Unfold the laundry and load loosely

into the drum. Mixing both large and small items gives better wash results and also helps distribute the load evenly during spinning.

How to wash correctly

Make sure that no items are caught between the drum door and seal.

^ Shut the door with a gentle swing.

The most efficient use of energy and water is achieved when a full load is washed. However, do not overload as this causes creases and reduces cleaning efficiency.

How to wash correctly

G Add detergent

When the door is closed, the load size indicator will be replaced with the detergent percentage display.

Detergent

7 100%

The percentage shown relates to the amount of detergent recommended by the manufacturer on the packaging.

40% = Add slightly less than half

the amount recommended

50% = Add half the amount

recommended

60% = Add slightly more than half

the amount recommended

75% = Add three quarters of

the amount recommended

100% = Add the full amount of

detergent recommended

It is important to dispense the correct amount, because

too little detergent results in:

Laundry not getting properly clean

–

and with time it may become grey and hard to the touch.

Greasy particles clinging to laundry.

–

Limescale deposits on the heater

–

elements.

too much detergent results in:

Excessive foam which causes a low

–

level of agitation and poor wash, rinse and spin results.

– High water consumption (an

additional rinse cycle will automatically switch in).

– A burden to the environment.

You also need to take the level of soiling and water hardness into account.

Pull out the detergent drawer and

add detergent to the compartments as follows:

Detergent for the pre-wash (divide the total recommended amount as follows: add

and

/3to compartment j)

/3to compartment i

Detergent for the main wash, including Soak if selected

How to wash correctly

H Select Delay start (if required)

Press the + button and set the time

you wish the programme to end at.

See "Delay start" for more information.

I Start the programme

Press the flashing Start/Stop button.

If a delay start time has been set, then this will count down in the display. At the end of the delay start time or imme diately after the programme has started (if no delay start time has been selected) the estimated programme duration will appear in the display. During the first 8 minutes the machine measures how much water is being absorbed by the laundry. The programme duration may be longer or shorter depending on this absorbency rate.

The programme sequence is also shown in the display. The washing machine lets you know which section of the programme has been reached.

Fabric conditioner or liquid starch

Close the detergent drawer.

See "Detergent" for further information.

The drum lighting switches off once the programme has started.

How to wash correctly

I Remove the laundry when the

programme has finished

In the anti-crease phase after the programme has finished, the following will appear alternately in the display:

Cottons 60°C 1600 rpm Anti-crease

and

Programme finished Unload the drum

before switching off

Check the folds in the door seal for

any small articles, e.g. buttons, which might be lodged there.

^ Press the Door button to open the

drum door.

The washing machine will switch off automatically 15 minutes after the end of the anti-crease phase. You will need to press the K button to switch it back on again.

Remove the laundry.

Check that all items have been removed from the drum. Items left in the drum could discolour other items in the next wash or become discoloured themselves.

Important Always remove the laundry before

switching the machine off. This is important to ensure that the load size indicator works correctly.

^ Turn the programme selector to the

Stop position.

Switch the machine off with the K button.

Close the drum door. Otherwise there is the danger of objects being placed inadvertently in the drum. If these remained unnoticed and were washed in the next load, they could damagge the laundry.

Extra options

Extra options are selected or deselected by pressing the appropriate button.

Short

For light to nomal soiling with no visible staining.

The duration of the main wash is reduced.

Water plus

The water level in the main wash and the rinses will be increased.

Stains 4

There is a choice of various types of stains for achieving the optimum wash result with stain removal. Extra options will be added to the wash programme automatically, depending on the type of stain selected. With some stains, a tip about pre-treating the stain will appear in the display. You can select a maximum of three stains with each programme.

Extra quiet

If using your washing machine during quiet periods, you can reduce the noise levels even more.

If the Extra quiet extra option is selected, the machine will activate the Rinse hold extra option and not spin. The programme duration is longer.

To deactivate Rinse hold

Press the Further extras 4 button.

Further extras

Rinse hold

Back #

^ Press the X or Y button until Rinse

hold is highlighted and deactivate it

with the OK button.

The following will appear in the display:

Delay start can be used to delay the

spin

;

If the "Short" extra option was selected previously, it will be deselected automatically.

Press the Stains 4 button again to come out of the Stains sub-menu.

By using Delay start you can make sure the final spin occurs outside quiet periods in the home.

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