Metrohm tiamo 2.3 Installation

Metrohm AG
CH-9100 Herisau
Switzerland
Phone [phone]
Fax [phone]
[e-mail]
www.metrohm.com

1 Minimum system requirements

Operating system 32 bit version of:

￭ Windows 2000 SP4
￭ Windows XP Professional SP2
￭ Windows Vista Business / Enterprise / Ultimate
￭ Windows 7 Professional / Ultimate / Enterprise

64 bit version of:

￭ Windows 7 Professional / Ultimate / Enterprise

Installation tiamo 2.x

RAM Windows 2000, Windows XP: 1 GB

Windows Vista, Windows 7: 2 GB

Memory Program: 1 GB

Data: 2 GB

Serial ports for devices with RS-232 interface

USB ports for devices with USB interface

Screen Resolution 1024 x 768

The windows user must have administrator rights in order to be able to install
the tiamo software.

Additional requirements for the tiamo server:

Operating system 32 bit version of:

￭ Windows 2000 Server
￭ Windows Server 2003
￭ Windows Server 2008
￭ Windows Server 2008 R2

64 bit version of:

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￭ Windows Server 2008 R2

Network 10 Mbit/s, stable and permanent

Communication via TCP/IP

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Caution

During a determination data loss may occur when the PC switches over to
the standby mode. In the energy settings of the operating system the
standby mode should therefore be deactivated.

2 Single workplace installation

With the single workplace version tiamo light or tiamo full the workplace
and database will be installed on your computer.

On inserting the CD into the drive of your computer the installation will

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be started automatically. If this option is deactivated on your computer,
double click the file setup.exe.

If the minimum system requirements are not met (see above) a message
appears. Click on [Yes] if you like to install the program nevertheless.

Afterwards, click on [Next >].

After having read the license agreement for tiamo and accepting it with

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[Yes] a window will appear where you can enter the license code.

Enter your license code and click on [Next >].

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Note

If you have entered the license code of an update license, then the
license code of the previous full version will additionally be requested.

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Now enter the target folder for the tiamo installation and confirm with

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[Next >].

In the dialog window Additional installation information you can

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define the paths for the databases and backups:

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Note

The default paths differ in the different Windows versions.

Under [Advanced...] it is possible to change the ports tiamo uses to
communicate with the database and administration server. If the ports are
used already, an appropriate error message will appear. Ask your system
administrator for more information about this. Continue with [Next >].

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Follow the installation instructions until the following message appears:

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This message points out which ports tiamo uses. Write down these ports
and inform your system administrator in case tiamo is not able to con­nect to the database. Confirm the message with [OK].

As soon as the copying procedure has been finished you can set further

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workplace settings:

The option "The client ID must exist in the current tiamo system."
is only selectable if a database from a previous installation already exists
on your computer or if you want to connect to a database server which
has been installed on another computer.

If you activate this option tiamo checks whether the identifier you have
entered exists in the database. If this is true the identifier and all associ­ated settings will be adopted. With this option a renewed installation of a
client is much easier.

Click on [Next >]. If the database ports are not available, an appropriate
error message will appear and the installation will be canceled. In this
case, check your server and firewall settings before installing the program
again.

At the end of the installation the file info.txt will be created which con-

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tains all relevant information concerning your current tiamo installation.
Save this file on your hard disk in case of need in future and print it (add
to IQ). Complete the installation with [Finish].

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An InstallLog file with a list of all files having been copied to your com­puter and with a confirmation for a successful installation is saved in the
tiamo installation folder (default: C:\Program Files\Metrohm\tiamo) under
bin\InstallLog.

3 Client/Server installation

With the tiamo multi version (multiple workplace version with 3 licenses) you
can select during the installation whether you want to install a client (work­place) or the server (incl. client) on your computer.

If you only want to install a client on your computer, in advance the server the
client will be connected to must have been installed on another computer.

Carry out steps 1 to 4 of the Single workplace installation.

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The dialog window Additional installation information appears

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where you can select whether you want to install a client or the server:

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The option workplace installs the client and the database server on
your computer. Select this option if your computer will be used as server.

With workplace only the client will be installed and with you have
to select the database server (has to be installed in advance!) to which
you want to connect. The network server name or the IP address are
accepted.

Under [Advanced...] it is possible to change the ports tiamo uses to
communicate with the database and administration server. If the ports are
used already, an appropriate error message will appear. Ask your system
administrator for more information about this. Continue with [Next >].

Carry out steps 6 to 8 of the Single workplace installation.

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4 Modify / repair / remove installation and upgrade

license

In order to carry out modifications on the current tiamo installation, start the
file setup.exe on the installation CD or click on Metrohm tiamo under Con-

trol Panel ▶ Software.

Modify

With this option you can change the paths to the database and backup files
and set the ports which tiamo uses for communication. With the tiamo multi
version you can additionally change the path to the database server.

If the database path is changed, the existing databases are automatically cop­ied to the new location.

Repair/Update the program

With this option you can repair an existing defective installation or update an
older installation.

￭ Repair installation

In case of a defective tiamo installation because e.g. a DLL file is missing or
a program file has been deleted by mistake tiamo can be repaired with this
option.

￭ Update installation

In case an older version of tiamo is installed, it will be updated to the new
version of tiamo, see Program update with tiamo light/full or Program
update with tiamo multi.

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License upgrade

Remove

Caution

During updating older tiamo versions (1.x) to tiamo 2.x the databases will be
converted to the new version. Depending on the size of the database, this
can take some time. For each database a progress bar is displayed which
informs about the status of the conversion.

The computer or Windows must not be restarted or shut down as long as
the conversion runs!

A direct upgrade of your current installation to a tiamo version with additional
features is possible:

￭ tiamo light to tiamo full or tiamo multi
￭ tiamo full to tiamo multi

In order to do this enter your new license code in the next dialog window.

This option removes your tiamo installation. Data which has been generated
after the installation (e.g. database entries, log files, exported data etc.) will
remain on your hard disk.

5 Program update with tiamo light/full

During the program update, the configuration database (system configuration,
methods, templates) and the determination databases are automatically upda­ted for further use.

Note

The files in the database and backup directory will be retained when updat­ing the program.

Files in the subdirectories bin, jre, lib, res, doc and examples will be over­written by the update. The files in these directories not having been over­written by the update will be deleted. The deleted files are listed in the
InstallLog.

Save the configuration database into an external directory using the

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backup function of tiamo. In the program part Configuration, select the
menu item File ▶ Save ▶ Manually. Select the Backup directory,
enter a name for the backup file and click on [Start]. The backup is car­ried out. It is recommended to copy the backup file to CD/DVD.

If desired, export the methods in addition to the backup with the configu-

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ration database (see above) into an external directory. In the program part

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Method, select the menu item File ▶ Method manager.... Select the

desired Method group, mark all methods to be exported and click on

[Edit] ▶ Export.... Select the desired export directory and click on [OK].

The methods are exported into the desired directory. It is recommended
to copy the exported methods to CD/DVD.

Save all determination databases created by yourself into an external

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directory using the backup function of tiamo. In the program part Data-

base, select the menu item File ▶ Database manager.... Select the

desired database and click on [Backup.] Select the Backup directory,
enter a name for the backup file and click on [Start.] The backup is car­ried out. It is recommended to copy the backup file to CD/DVD.

Save further files created by yourself in the installation directory (e.g.

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export files) into an external directory or to CD/DVD.

Close tiamo. Insert the installation CD and double click the file

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setup.exe. Then select Repair/Update and click on [Next >].

Enter your update license code and click on [Next >].

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During updating older tiamo versions (1.x) to tiamo 2.x the databases
will be converted to the new version. Depending on the size of the
database, this can take some time. For each database a progress bar is
displayed which informs about the status of the conversion.

The computer or Windows must not be restarted or shut down as long
as the conversion runs!

Complete the installation with [Finish].

An UpdateLog file with a list of all files having been copied to your com­puter and with a confirmation for a successful installation is saved in the
tiamo installation folder (default: C:\Program Files\Metrohm\tiamo) under
bin\InstallLog.

Caution

6 Program update with tiamo multi

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During the program update, the configuration database (system configuration,
methods, templates, user-specific data for all clients) and the determination
databases on the sever are automatically updated for further use with tiamo

multi.

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Note

The files in the database and backup directory will be retained when updat­ing the program.

Files in the subdirectories bin, jre, lib, res, doc and examples will be over­written by the update. The files in these directories not having been over­written by the update will be deleted. The deleted files are listed in the
InstallLog.

Make sure tiamo multi is closed on all clients.

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Note

In the subdirectory bin of the tiamo installation there is the application
Clients.exe with which all clients and their status can be displayed.

Open tiamo multi on the server and save the configuration database

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into an external directory using the backup function of tiamo. In the pro­gram part Configuration, select the menu item File ▶ Save ▶ Man-
ually. Select the Backup directory, enter a name for the backup file and
click on [Start]. The backup is carried out. It is recommended to copy the
backup file to CD/DVD.

If desired, export the methods in addition to the backup with the configu-

3

ration database (see above) into an external directory. In the program part

Method, select the menu item File ▶ Method manager.... Select the

desired Method group, mark all methods to be exported and click on

[Edit] ▶ Export.... Select the desired export directory and click on [OK].

The methods are exported into the desired directory. It is recommended
to copy the exported methods to CD/DVD.

Save all determination databases on the server into an external directory

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using the backup function of tiamo. In the program part Database,

select the menu item File ▶ Database manager.... Select the desired

database and click on [Backup]. Select the Backup directory, enter a
name for the backup file and click on [Start]. The backup is carried out. It
is recommended to copy the backup file to CD/DVD.

Save further files in the installation directory (e.g. export files) into an

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external directory or to CD/DVD.

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Update server

Close tiamo multi on the server and on all clients. Insert the installation
CD on the server and double click the file setup.exe. Then select

Repair/Update and click on [Next >].

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Enter the update license code for tiamo multi and click on [Next >].

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Note

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The update of tiamo multi consists of the server license and three cli­ent licenses. If an existing installation contains additional licenses, these
will be deleted.

Click on [OK] in the corresponding message in order to continue the
installation.

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Caution

During updating older tiamo versions (1.x) to tiamo 2.x the databases
will be converted to the new version. Depending on the size of the
database, this can take some time. For each database a progress bar is
displayed which informs about the status of the conversion.

The computer or Windows must not be restarted or shut down as long
as the conversion runs!

Complete the installation with [Finish].

An UpdateLog file with a list of all files having been copied to the server
and with a confirmation for a successful installation is saved on the server
in the tiamo installation folder (default: C:\Program Files\Metrohm\tiamo)
under bin\InstallLog.

In case additional licenses have been removed during the server update,

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of if further additional licenses are to be added, the Administrator can
enter them in tiamo (dialog: Configuration ▶ Tools ▶ Program

administration ▶ Licenses ▶ Add licenses).

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Update clients

For each client, insert the installation CD and double click the file
setup.exe. Then select Repair/Update and click on [Next >]. Complete
the installation with [Finish].

Note

In order to facilitate updating many clients, the installation can be cop­ied from the CD to a writeable medium and the file tiamo_init.ini can
be modified. There, user-defined parameters (license code, installation
path, server name, ...) for the installation can be set in order one will
only have to click through the installation.

An UpdateLog file with a list of all files having been copied to the client
computer and with a confirmation for a successful installation is savedon
the client in the tiamo installation folder (default: C:\Program Files
\Metrohm\tiamo) under bin\InstallLog.

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7 Adding additional licenses with Windows Vista

or newer

General

Since Windows Vista, Microsoft has introduced the UAC (User Account Con­trol), which permits running tasks either as non-administrator or as administra­tor (without changes of user, switching off or similar).

http://technet.microsoft.com/en-us/library/cc709691%28WS.10%29.aspx

http://technet.microsoft.com/en-us/magazine/2007.06.uac.aspx

This function can however cause difficulties with client/server installations for
tiamo.

Problem description

One would like to add additional licenses for the program; the license code for
an additional 5 licenses, for example, is added (on the server) in the program
part Configuration in the dialog window Program administration (accessi­ble via menu item Tools ▶ Program administration, tab Licenses).

The file license.mlic, which contains the standard license code and the addi­tional license codes, is stored in the bin directory of the program installation
(C:\Program Files\Metrohm\tiamo\bin).

If one adds the 5 licenses and then looks at this file license.mlic, only the
standard license code will be listed (for 3 licenses).

If one highlights the file license.mlic and presses Compatibility files in the
bar, then one will arrive in the directory, C:\Users\'User'\AppData\Local
\VirtualStore\Program Files\Metrohm\tiamo\bin ('User' being the abbre­viation (UID) for the user logged in on the operating system). The file
license.mlic with the license codes for the standard licenses and the 5 newly
added licenses is to be found here, i.e. the additional licenses are stored in the
VirtualStore of the Windows user who was logged in on the PC at the time
the additional licenses were added, only.

On the server, the program recognizes all of the licenses; the operating system
adds the file license.mlic from the directory C:\Users\'User'\AppData\Local

\VirtualStore\Program Files\tiamo\bin to the detail list of the directory C:
\Program Files\Metrohm\tiamo\bin.

For the Client/Server functionality of the database server, however, the file
license.mlic in the directory C:\Program Files\Metrohm\tiamo\bin is rele­vant, and here only the basic license is listed. Therefore problems are to be
anticipated when adding additional clients (more than the 3 clients present in
the default settings).

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Remedy

￭ For new installations

To enter additional licenses, the program must be started as administrator
(position the mouse on the Program icon press down the right-hand mouse
button – select Run as administrator there). If one then adds the license
code for additional licenses in the usual way, then the file license.mlic in
the directory C:\Program Files\Metrohm\tiamo\bin will contain both
license codes.

￭ For existing installations

First of all, the file license.mlic in the directory C:\Users\'User'\AppData
\Local\VirtualStore\Program Files\Metrohm\tiamo\bin must be

deleted. This file must not be present in the VirtualStore of any user – a
check must be made to make sure of this, and any such files which may be
found must be deleted.
Afterwards, the program must be started as administrator (position the
mouse on the Program icon and click the right mouse button – select Run
as administrator). If one then adds the license code for additional licenses
in the usual way, then the file license.mlic in the directory C:\Program
Files\Metrohm\tiamo\bin will contain both license codes.

8 User rights for tiamo

In order that the logged in user be able to access all functions with tiamo, the
windows system administrator must ensure that the permissions are set for the
directories as listed below:

Directory Permission Group name or

user name

Database directory

Directory where the databases will be saved (…\Data)

Backup directory

Directory where the backups will be stored (…\Backup)

%ALLUSERSPROFILE%\Application Data\Metrohm

(Windows 2000, Windows XP)

**

%PROGRAMDATA%\Metrohm (Windows Vista, Win-

dows 7)

**

Export directories

Directories where the exported files are to be saved.

PDF directories

Modify SYSTEM

*

User

Modify User

Modify User

Modify User

Modify User

Modify User

*

*

*

*

*

Directories where the PDF files are to be saved.

Desktop Modify User

%PROGRAMFILES%\Metrohm\tiamo Read Execute User

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*

*

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User = name of the user who is logged in

**

During installation of tiamo the permission Full Control is set for the following groups: SYS­TEM, Administrators, User, Guests, Main users.

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