Daimler AG: not to be reprinted, translated or
otherwise reproduced, in whole or in part, without written permission from Daimler AG.
Vehicle manufacturer
Daimler AG
Mercedesstraße 137
70327 Stuttgart
Germany
As at 14.10.2015
Welcome to the world of Mercedes-Benz
We urge you to read this Operator's Manual
carefully and familiarize yourself with the vehicle before driving. For your own safety and a
longer vehicle life, follow the instructions and
warning notices in this Operator's Manual.
Ignoring them could result in damage to the
vehicle or personal injury to you or others.
Vehicle damage caused by failure to follow
instructions is not covered by the MercedesBenz Limited Warranty.
The equipment or product designation of your
vehicle may vary depending on:
R
Model
R
Order
R
Country specification
R
Availability
Mercedes-Benz therefore reserves the right to
introduce changes in the following areas:
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Design
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Equipment
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Technical features
The equipment in your vehicle may therefore
differ from that shown in the descriptions and
illustrations.
The following are integral components of the
vehicle:
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Printed Operator's Manual
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Maintenance Booklet
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Equipment-dependent supplements
Keep these documents in the vehicle at all
times. If you sell the vehicle, always pass all
documents on to the new owner.
You can also use the Mercedes-Benz Guides
App:
Your Operator's Manual:
Digital form inside the vehicle
The Digital Operator's Manual provides
comprehensive and specifically adapted
information on your vehicle's equipment
and multimedia system. It contains informative animations, individual language
settings and an intuitive search function.
Booklet inside the vehicle
In addition to this manual and the aforementioned digital media, you also have the
option to obtain a comprehensive printed
version of the Supplement for your multi-
media system from your authorized
Mercedes-Benz Center.
Digital form via the Internet
The Operator's Manual on the Internet provides easy access to all information
regarding your vehicle and multimedia system. It also provides helpful animations,
interesting background information and a
wide array of search options.
Digital form as an App
Using the Mercedes-Benz Guides App, you
can view all the information on your vehicle
and multimedia system via mobile Internet
or download it independently of network
access. Available for smartphones or tablets.
You can also use the Mercedes-Benz Guides
App:
Please note that the Mercedes-Benz Guides App
may not yet be available in your country.
Mercedes-Benz USA, LLC
Mercedes-Benz Canada, Inc.
A Daimler Company
2425848800
É2425848800gËÍ
2
Contents
Index ....................................................... 4
The printed Operator's Manual provides information about the safe operation of your vehicle.
The Digital Operator's Manual provides comprehensive and specifically adapted information on
your vehicle's equipment and multimedia system. You can call up the Digital Operator's Manual via the multimedia system.
You will not incur any costs when calling up
i
the Digital Operator's Manual. The Digital
Operator's Manual works without connecting
to the Internet.
There are three ways to access the topics of the
Digital Operator's Manual:
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Visual search
The visual search allows you to explore your
vehicle "virtually". Starting from either the
vehicle exterior view or interior view, you can
access many of the different topics covered
by the Digital Operator's Manual. To access
the vehicle interior section, select the "Vehicle interior" view.
R
Keyword search
The keyword search allows you to search for a
keyword by entering characters.
R
Contents
You can select individual sections in the contents.
The Digital Operator's Manual is deactiva-
i
ted for safety reasons while driving.
Operation
Calling up the Digital Operator's Manual
X
Press the Ø button in the center console.
The overview relating to the vehicle appears.
X
Select the "Operator's Manual" menu item by
turning 3 or pressing 7 the controller.
X
Confirm 7 the message about the warning
and safety notes.
The basic menu for the Digital Operator's
Manual appears.
Operating the Digital Operator's Manual
General notes
Please observe the information about the operation of the controller (Y page 202).
Content pages
The content pages can be accessed by means of
a visual search, a keyword search or using the
contents.
X
To scroll forwards/backwards: turn 3
the controller.
X
To display in full-screen or animation: slide
8 the controller to the left :.
To select information texts or save book-
X
marks: slide 9 the controller to the
right ;.
X
To select a link: slide 6 the controller
downwards =.
X
To exit a content page: select % sym-
bol ?.
To call up the basic menu of the Digital
X
Operator's Manual: select Þ symbol A.
To switch functions to the multimedia
X
system using the buttons on the center
console: press the $, %, Õ or Ø
button.
The selected menu appears. The Digital Operator's Manual remains open in the background.
Genuine Mercedes-Benz parts
22
Protecting the environment
General notes
Environmental note
H
Daimler's declared policy is one of comprehensive environmental protection.
Our objectives are to use the natural resources which form the basis of our existence on
Introduction
this planet sparingly and in a manner which
takes the requirements of both nature and
humanity into consideration.
You too can help to protect the environment
by operating your vehicle in an environmentally-responsible manner.
Energy consumption and the rate of engine,
transmission, brake and tire wear depend on
the following factors:
R
operating conditions of your vehicle
R
your personal driving style
You can influence both factors. Therefore,
please bear the following in mind:
Operating conditions:
R
observe the correct tire pressure.
R
avoid carrying unnecessary weight.
R
remove the roof rack once you no longer
need it.
R
a regularly serviced vehicle will contribute
to environmental protection. You should
therefore adhere to the service intervals.
R
all maintenance work should be carried out
at a qualified specialist workshop.
Personal driving style:
R
drive carefully and maintain a safe distance
from the vehicle in front.
R
avoid frequent, sudden acceleration and
braking.
R
monitor the vehicle's energy consumption.
Environmental note
H
Have a defective high-voltage battery disposed of in an environmentally-responsible
manner. Contact a qualified specialist workshop which has the necessary specialist
knowledge and tools to carry out the work
required. Mercedes-Benz recommends that
you use an authorized Mercedes-Benz Center
for this purpose.
Environmental concerns and recommendations
Wherever the Operator's Manual requires you to
dispose of materials, first try to regenerate or reuse them. Observe the relevant environmental
rules and regulations when disposing of materials. In this way you will help to protect the environment.
Genuine Mercedes-Benz parts
Environmental note
H
Daimler AG also supplies reconditioned major
assemblies and parts which are of the same
quality as new parts. They are covered by the
same Limited Warranty entitlements as new
parts.
Air bags and Emergency Tensioning Devi-
!
ces, as well as control units and sensors for
these restraint systems, may be installed in
the following areas of your vehicle:
R
doors
R
door pillars
R
door sills
R
seats
R
cockpit
R
instrument cluster
R
center console
Do not install accessories such as audio systems in these areas. Do not carry out repairs
or welding. You could impair the operating
efficiency of the restraint systems.
Have aftermarket accessories installed at a
qualified specialist workshop.
You could jeopardize the operating safety of
your vehicle if you use parts, tires and wheels as
well as accessories relevant to safety which
have not been approved by Mercedes-Benz. This
could lead to malfunctions in safety-relevant
systems, e.g. the brake system. Use only genuine Mercedes-Benz parts or parts of equal qual-
Service and vehicle operation
23
ity. Only use tires, wheels and accessories that
have been specifically approved for your vehicle.
Genuine Mercedes-Benz parts are subject to
strict quality control. Every part has been specifically developed, manufactured or selected
for and adapted to Mercedes-Benz vehicles.
Therefore, only genuine Mercedes-Benz parts
should be used.
More than 300,000 different genuine
Mercedes-Benz parts are available for
Mercedes-Benz models.
All authorized Mercedes-Benz Centers maintain
a supply of genuine Mercedes-Benz parts for
necessary service and repair work. In addition,
strategically located parts delivery centers provide quick and reliable parts service.
Always specify the vehicle identification number
(VIN) when ordering genuine Mercedes-Benz
parts (Y page 282).
Operator's Manual
Vehicle equipment
This Operator's Manual describes all models
i
and all standard and optional equipment of
your vehicle available at the time of going to
print. Country-specific differences are possible. Bear in mind that your vehicle may not
feature all functions described here. This also
applies to safety-relevant systems and functions. The equipment in your vehicle may
therefore differ from that shown in the
descriptions and illustrations.
The original purchase agreement lists all systems installed in your vehicle.
Should you have any questions concerning
equipment and operation, please consult an
authorized Mercedes-Benz Center.
The Operator's Manual and Maintenance Booklet are important documents and should be kept
in the vehicle.
Service and vehicle operation
Warranty
The Limited Warranty for your vehicle applies in
accordance with the warranty terms and conditions in the Service and Warranty Information
booklet.
Your authorized Mercedes-Benz Center will
replace and repair all factory-installed parts in
accordance with the following warranty terms
and conditions:
R
New Vehicle Limited Warranty
R
State warranty enforcement laws (lemon
laws)
Replacement parts and accessories are covered
by the Mercedes-Benz Parts and Accessories
warranties. These are available at any authorized Mercedes-Benz Center.
Should you lose your Service and Warranty
i
Information booklet, have an authorized
Mercedes-Benz Center arrange for a replacement. The new Service and Warranty Information booklet will be posted to you.
Information for customers in California
Under California law you may be entitled to a
replacement of your vehicle or a refund of the
purchase price or lease price, if after a reasonable number of repair attempts Mercedes-Benz
USA, LLC and/or its authorized repair or service
facilities fail to fix one or more substantial
defects or malfunctions in the vehicle that are
covered by its express warranty.
During the period of 18 months from original
delivery of the vehicle or the accumulation of
18,000 miles (approximately 29,000 km) on the
odometer of the vehicle, whichever occurs first,
a reasonable number of repair attempts is presumed for a retail buyer or lessee if one or more
of the following occurs:
(1) the same substantial defect or malfunction
results in a condition that is likely to cause
death or serious bodily injury if the vehicle is
driven, that defect or malfunction has been
subject to repair two or more times, and you
have directly notified Mercedes-Benz USA,
LLC in writing of the need for its repair.
(2) the same substantial defect or malfunction
of a less serious nature than category (1)
has been subject to repair four or more
times and you have directly notified
Mercedes-Benz in writing of the need for its
repair.
(3) the vehicle is out of service by reason of
repair of the same or different substantial
Z
Introduction
Operating safety
24
defects or malfunctions for a cumulative
total of more than 30 calendar days.
Please send your written notice to:
Customer Assistance Center
Mercedes-Benz USA, LLC
3 Mercedes Drive
Montvale, NJ 07645-0350
Introduction
Maintenance
Always bring the Maintenance Booklet with you
when taking the vehicle to an authorized
Mercedes-Benz Center. Your customer service
advisor will enter every service into your Maintenance Booklet on your behalf.
Roadside Assistance
The Mercedes-Benz Roadside Assistance Program offers technical help in the event of a
breakdown. Calls to the toll-free Roadside Assistance Hotline are answered by our agents 24
hours a day, 365 days a year.
1-800-FOR-MERCedes(1-800-367-6372)
(USA)
1-800-387-0100(Canada)
For additional information, refer to the
Mercedes-Benz Roadside Assistance Program
brochure (USA) or the "Roadside Assistance"
section in the Service and Warranty Booklet
(Canada). You will find both in the vehicle document wallet.
Change of address or change of ownership
In the event of a change of address, please send
us the "Notification of Address Change" in the
Service and Warranty Booklet or simply call the
Mercedes-Benz Customer Assistance Center
(USA) at the hotline number
1-800-FOR-MERCedes (1-800-367-6372) or
Customer Service Center (Canada) at
1-800-387-0100. This will assist us in contacting you in a timely manner should the need arise.
If you sell your Mercedes, please leave all literature in the vehicle so that it is available to the
next owner.
If you have purchased a used car, please send us
the "Notification of Used Car Purchase" in the
Service and Warranty Booklet or simply call the
Mercedes-Benz Customer Assistance Center
(USA) at the hotline number
1-800-FOR-MERCedes (1-800-367-6372) or
Customer Service (Canada) at 1-800-387-0100.
Vehicle operation outside the USA
If you drive your vehicle abroad, please note that
service facilities or replacement parts may not
be immediately available.
Some Mercedes-Benz models are available for
delivery in Europe through our European Delivery Program. Please consult an authorized
Mercedes-Benz Center for further information,
or write to the following address:
Mercedes-Benz USA, LLC
European Delivery Department
One Mercedes Drive
Montvale, NJ 07645-0350
Operating safety
Important safety notes
Important safety notes
WARNING
G
If you do not have the prescribed service/
maintenance work or any required repairs
carried out, this can result in malfunctions or
system failures. There is a risk of an accident.
Always have the prescribed service/maintenance work as well as any required repairs
carried out at a qualified specialist workshop.
WARNING
G
Modifications to electronic components, their
software as well as wiring can impair their
function and/or the function of other networked components. In particular, systems
relevant to safety could also be affected. As a
result, these may no longer function as intended and/or jeopardize the operating safety of
the vehicle. There is an increased risk of an
accident and injury.
Never tamper with the wiring as well as electronic components or their software. You
should have all work to electrical and electronic equipment carried out at a qualified
specialist workshop.
There is a risk of damage to the vehicle if:
!
R
the vehicle becomes stuck, e.g. on a high
curb or an unpaved road
R
you drive too fast over an obstacle, e.g. a
curb, speed bumps or a pothole in the road
R
a heavy object strikes the underbody or
parts of the chassis
In situations like this, the body, the underbody, chassis parts, wheels or tires could be
damaged without the damage being visible.
Components damaged in this way can unexpectedly fail or, in the case of an accident, no
longer withstand the strain they are designed
to.
In such situations, have the vehicle checked
and repaired immediately at a qualified specialist workshop. If on continuing your journey you notice that driving safety is impaired,
pull over and stop the vehicle immediately,
paying attention to road and traffic conditions. In such cases, consult a qualified specialist workshop.
Danger of electric shock
DANGER
G
The vehicle's high-voltage electrical system is
under high voltage. If you modify components
in the vehicle's high-voltage electrical system
or touch damaged components, you may be
electrocuted. The components in the vehicle's high-voltage electrical system may be
damaged in an accident, although the damage
is not visible. There is a risk of fatal injury.
Following an accident, do not touch any highvoltage components and never modify the
vehicle's high-voltage electrical system. Have
the vehicle towed away after an accident and
the vehicle's high-voltage electrical system
checked by a qualified specialist workshop.
Operating safety
All of the vehicle's high-voltage electrical system components are marked with yellow warning stickers which warn you about high voltages.
The cables of the vehicle's high-voltage electrical system are orange.
When towing a vehicle after an accident, be sure
to observe the following sections:
R
Transporting the vehicle (Y page 254)
R
Towing the vehicle with the front axle raised
(Y page 253)
R
Towing a vehicle with both axles on the
ground (Y page 253)
Read the important safety instructions on towing away (Y page 251).
The ignition must be switched off when carrying
out general tasks, such as changing bulbs or
checking the coolant level.
Automatic switching off of the vehicle's
high-voltage electrical system
If the restraint systems are activated during an
accident, the vehicle's high-voltage electrical
system is automatically deactivated.
This is to ensure that you do not come into contact with high voltage.
Automatic protection from switching
on of the vehicle's high-voltage electrical system
The vehicle's high-voltage electrical system is
not activated when the vehicle is started if:
R
a serious electrical insulation malfunction is
detected in the vehicle's high-voltage electrical system
R
an electrical connection in the vehicle's highvoltage electrical system is disconnected
25
Introduction
Z
Operating safety
26
Automatic switching off of the charging
process
The charging process is deactivated automatically if:
R
the high-voltage battery is fully charged
The charging process is interrupted automatically if:
R
a serious electrical insulation malfunction is
Introduction
detected in the vehicle's high-voltage electrical system
R
an electrical connection in the vehicle's highvoltage electrical system is disconnected
High-voltage switch-off device
The high-voltage system must only be
!
switched off at vehicle standstill by specially
trained service engineers. Otherwise the
high-voltage system may be damaged.
Your vehicle is equipped with a high-voltage
switch-off device : which can be used to
switch off the vehicle's high-voltage electrical
system.
Mobile phone antenna
It is not permitted to retrofit a mobile phone
!
antenna.
Trailer tow hitch
Retrofitting a trailer tow hitch is not permis-
!
sible.
Warning
Vehicles with an electric motor generate much
less driving noise than vehicles with internal
combustion engines. As a result, your vehicle
may not be heard by other road users until it is
very close to them, or it may not be heard at all.
This is particularly the case if other road users
have not yet seen your vehicle but are instead
relying on hearing. Drive with particular care,
allowing for the possibility that other road users
may behave unpredictably.
The vehicle is equipped with a sound generator.
The sound generator is activated so that other
road users can hear your vehicle better. The
sound generator is activated at speeds of under
20 mph (30 km/h) and switches off automatically at higher speeds.
Declarations of conformity
USA: "The wireless devices of this vehicle com-
ply with Part 15 of the FCC Rules. Operation is
subject to the two following two conditions: 1)
These devices may not cause harmful interference, and 2) These devices must accept any
interference received, including interference
that may cause undesired operation. Changes
or modifications not expressly approved by the
party responsible for compliance could void the
user’s authority to operate the equipment."
Canada: "The wireless devices of this vehicle
comply with Industry Canada license-exempt
RSS standard(s). Operation is subject to the following two conditions: (1) These devices may
not cause interference, and (2) These devices
must accept any interference, including interference that may cause undesired operation of
the device."
Diagnostics connection
The diagnostics connection is only intended for
the connection of diagnostic equipment at a
qualified specialist workshop.
WARNING
G
If you connect equipment to a diagnostics
connection in the vehicle, it may affect the
operation of vehicle systems. As a result, the
operating safety of the vehicle could be affected. There is a risk of an accident.
Only connect equipment to a diagnostics connection in the vehicle, which is approved for
your vehicle by Mercedes-Benz.
Operating safety
27
WARNING
G
Objects in the driver's footwell can restrict the
pedal travel or obstruct a depressed pedal.
The operating and road safety of the vehicle is
jeopardized. There is a risk of an accident.
Make sure that all objects in the vehicle are
stowed correctly, and that they cannot enter
the driver's footwell. Install the floormats
securely and as specified in order to ensure
sufficient clearance for the pedals. Do not use
loose floormats and do not place floormats on
top of one another.
If equipment on the diagnostics connection
!
is used, the starter battery may discharge.
Qualified specialist workshop
An authorized Mercedes-Benz Center is a qualified specialist workshop. It has the necessary
specialist knowledge, tools and qualifications to
correctly carry out the work required on your
vehicle. This is especially the case for work relevant to safety.
Observe the notes in the Maintenance Booklet.
Always have the following work carried out at an
authorized Mercedes-Benz Center:
R
work relevant to safety
R
service and maintenance work
R
repair work
R
alterations, installation work and modifications
R
work on electronic components
R
work on the drive system
Correct use
If you remove any warning stickers, you or others could fail to recognize certain dangers.
Leave warning stickers in position.
Observe the following information when driving
your vehicle:
R
the safety notes in this manual
R
technical data for the vehicle
R
traffic rules and regulations
R
laws and safety standards pertaining to motor
vehicles
Problems with your vehicle
If you should experience a problem with your
vehicle, particularly one that you believe may
affect its safe operation, we urge you to contact
an authorized Mercedes-Benz Center immediately to have the problem diagnosed and rectified. If the problem is not resolved to your satisfaction, please discuss the problem again with
an authorized Mercedes-Benz Center or, if necessary, contact us at one of the following
addresses.
In the USA
Customer Assistance Center
Mercedes-Benz USA, LLC
3 Mercedes Drive
Montvale, NJ 07645-0350
In Canada
Customer Relations Department
Mercedes-Benz Canada, Inc.
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9
Reporting safety defects
USA only:
The following text is reproduced as required of
all manufacturers under Title 49, Code of U.S.
Federal Regulations, Part 575 pursuant to the
National Traffic and Motor Vehicle Safety Act of
1966.
If you believe that your vehicle has a defect
which could cause a crash or could cause injury
or death, you should immediately inform the
National Highway Traffic Safety Administration
(NHTSA) in addition to notifying Mercedes-Benz
USA, LLC.
If NHTSA receives similar complaints, it may
open an investigation, and if it finds that a safety
defect exists in a group of vehicles, it may order
a recall and remedy campaign. However, NHTSA
cannot become involved in individual problems
between you, your dealer, or Mercedes-Benz
USA, LLC.
To contact NHTSA, you may call the Vehicle
Safety Hotline toll-free at 1-888-327-4236
(TTY: 1-800-424-9153); go to http://www.safercar.gov; or write to: Administrator,
NHTSA, 400 Seventh Street, SW., Washington,
DC 20590.
Introduction
Z
Data stored in the vehicle
28
You can also obtain other information about
motor vehicle safety from
http://www.safercar.gov
Limited Warranty
Follow the instructions in this manual about
!
the proper operation of your vehicle as well as
about possible vehicle damage. Damage to
Introduction
your vehicle that arises from culpable contraventions against these instructions is not covered either by the Mercedes-Benz Limited
Warranty or by the New or Used-Vehicle Warranty.
QR codes for the rescue card
The QR codes are secured in the fuel filler flap
and on the opposite side on the B-pillar. In the
event of an accident, rescue services can use
the QR code to quickly find the appropriate rescue card for your vehicle. The current rescue
card contains the most important information
about your vehicle in a compact form, e.g. the
routing of the electric cables.
You can find more information under
www.mercedes-benz.de/qr-code.
Data stored in the vehicle
Data storage
A wide range of electronic components in your
vehicle contain data memories.
These data memories temporarily or permanently store technical information about:
R
the vehicle's operating state
R
incidents
R
malfunctions
In general, this technical information documents the state of a component, a module, a
system or the surroundings.
These include, for example:
R
operating conditions of system components,
e.g. fluid levels
R
the vehicle's status messages and those of its
individual components, e.g. number of wheel
revolutions/speed, deceleration in move-
ment, lateral acceleration, accelerator pedal
position
R
malfunctions and defects in important system
components, e.g. lights, brakes
R
vehicle reactions and operating conditions in
special driving situations, e.g. air bag deployment, intervention of stability control systems
R
ambient conditions, e.g. outside temperature
This data is of an exclusively technical nature
and can be used to:
R
assist in recognizing and rectifying malfunctions and defects
R
analyze vehicle functions, e.g. after an accident
R
optimize vehicle functions
The data cannot be used to trace the vehicle's
movements.
When your vehicle is serviced, technical information can be read from the event data memory
and malfunction data memory.
Services include, for example:
R
repair services
R
service processes
R
warranties
R
quality assurance
The vehicle is read out by employees of the service network (including the manufacturer) using
special diagnostic testers. More detailed information is obtained from it, if required.
After a malfunction has been rectified, the information is deleted from the malfunction memory
or is continually overwritten.
When operating the vehicle, situations are conceivable in which this technical data, in connection with other information (if necessary, under
consultation with an authorized expert), could
be traced to a person.
Examples include:
R
accident reports
R
damage to the vehicle
R
witness statements
Further additional functions that have been contractually agreed upon with the customer allow
certain vehicle data to be conveyed by the vehicle as well. The additional functions include, for
example, vehicle location in case of an emergency.
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