Daimler AG: Not to be reprinted, translated
or otherwise reproduced, in whole or in part,
without written permission from Daimler AG.
Vehicle manufacturer
Daimler AG
Mercedesstraße 137
70327 Stuttgart
Germany
Environmental note
H
Environmental notes provide you with information on environmentally aware actions or
disposal.
Notes on material damage alert you to
!
dangers that could lead to damage to your
vehicle.
Practical tips or further information that
i
could be helpful to you.
As at 07.02.2014
Welcome to the world of Mercedes-Benz
We urge you to read this Operator's Manual
carefully and familiarize yourself with the
vehicle before driving. For your own safety
and a longer vehicle life, follow the instructions and warning notices in this manual.
Ignoring them could result in damage to the
vehicle or personal injury to you or others.
Vehicle damage caused by failure to follow
instructions is not covered by the MercedesBenz Limited Warranty.
The equipment or product designation of your
vehicle may vary depending on:
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model
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order
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country specification
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availability
Mercedes-Benz therefore reserves the right
to introduce changes in the following areas:
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design
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equipment
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technical features
The equipment in your vehicle may therefore
differ from that shown in the descriptions and
illustrations.
The following are integral components of the
vehicle:
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Operator's Manual
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Maintenance Booklet
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Equipment-dependent supplements
Keep printed copies of the documents in the
vehicle at all times. If you sell the vehicle,
always pass the documents on to the new
owner.
The technical documentation team at
Daimler AG wishes you safe and pleasant
motoring.
Mercedes-Benz USA, LLC
Mercedes-Benz Canada, Inc.
A Daimler Company
4635845901
É4635845901mËÍ
Contents
3
Index ....................................................... 4
Daimler's declared policy is one of comprehensive environmental protection.
The objectives are for the natural resources
that form the basis of our existence on this
planet to be used sparingly and in a manner
that takes the requirements of both nature
and humanity into account.
You too can help to protect the environment
by operating your vehicle in an environmentally responsible manner.
Fuel consumption and the rate of engine,
transmission, brake and tire wear are affected
by these factors:
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operating conditions of your vehicle
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your personal driving style
You can influence both factors. You should
bear the following in mind:
Operating conditions:
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avoid short trips as these increase fuel consumption.
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always make sure that the tire pressures
are correct.
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do not carry any unnecessary weight.
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remove roof racks once you no longer need
them.
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a regularly serviced vehicle will contribute
to environmental protection. You should
therefore adhere to the service intervals.
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always have service work carried out at a
qualified specialist workshop.
Personal driving style:
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do not depress the accelerator pedal when
starting the engine.
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do not warm up the engine when the vehicle
is stationary.
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drive carefully and maintain a safe distance
from the vehicle in front.
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avoid frequent, sudden acceleration and
braking.
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change gear in good time and use each gear
only up to Ô of its maximum engine speed.
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switch off the engine in stationary traffic.
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keep an eye on the vehicle's fuel consumption.
Environmental concerns and recommendations
Wherever the operating instructions require
you to dispose of materials, first try to regenerate or re-use them. Observe the relevant
environmental rules and regulations when
disposing of materials. In this way you will
help to protect the environment.
Genuine Mercedes-Benz parts
Environmental note
H
Daimler AG also supplies reconditioned major
assemblies and parts which are of the same
quality as new parts. They are covered by the
same Limited Warranty entitlements as new
parts.
Air bags and Emergency Tensioning Devi-
!
ces, as well as control units and sensors for
these restraint systems, may be installed in
the following areas of your vehicle:
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doors
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door pillars
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door sills
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seats
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cockpit
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instrument cluster
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center console
Do not install accessories such as audio
systems in these areas. Do not carry out
repairs or welding. You could impair the
operating efficiency of the restraint systems.
Have aftermarket accessories installed at a
qualified specialist workshop.
Introduction
21
You could jeopardize the operating safety of
your vehicle if you use parts, tires and wheels
as well as accessories relevant to safety
which have not been approved by Mercedes.
This could lead to malfunctions in safety-relevant systems, e.g. the brake system. Use
only genuine Mercedes-Benz parts or parts of
equal quality. Only use tires, wheels and
accessories that have been specifically
approved for your vehicle.
Genuine Mercedes-Benz parts are subject to
strict quality control. Every part has been specifically developed, manufactured or selected
for and adapted to Mercedes-Benz vehicles.
Only genuine Mercedes-Benz parts should
therefore be used.
More than 300,000 different genuine
Mercedes-Benz parts are available for
Mercedes-Benz models.
All authorized Mercedes-Benz Centers maintain a supply of genuine Mercedes-Benz parts
for necessary service and repair work. In addition, strategically located parts delivery centers provide quick and reliable parts service.
Always specify the vehicle identification number (VIN) when ordering genuine MercedesBenz parts (Y page 336).
Operator's Manual
Vehicle equipment
This Operator's Manual describes all models
and all standard and optional equipment of
your vehicle available at the time of going to
print. Country-specific differences are possible. Bear in mind that your vehicle may not
feature all functions described here. This also
applies to safety-relevant systems and functions. The equipment in your vehicle may
therefore differ from that shown in the
descriptions and illustrations.
The original purchase agreement lists all systems installed in your vehicle.
Should you have any questions concerning
equipment and operation, please consult an
authorized Mercedes-Benz Center.
The Operator's Manual and the Maintenance
Booklet are important documents and should
be kept in the vehicle.
Service and vehicle operation
Warranty
Your vehicle is covered under the terms of the
warranties printed in the Service and Warranty Information booklet.
Your authorized Mercedes-Benz Center will
replace and repair all factory-installed parts in
accordance with the following warranty terms
and conditions:
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New Vehicle Limited Warranty
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Emission Systems Warranty
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Emission Performance Warranty
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California, Connecticut, Maine, Massachusetts, New York, Pennsylvania, Rhode
Island and Vermont Emission Control System Warranty
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State warranty enforcement laws (Lemon
Laws)
Replacement parts and accessories are covered by the Mercedes-Benz Parts and Accessories warranties. These are available at any
authorized Mercedes-Benz Center.
If you lose the Service and Warranty Infor-
i
mation booklet, contact an authorized
Mercedes-Benz Center to arrange a
replacement. It will be mailed to you.
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Introduction
22
Information for customers in California
In California, you have the right to exchange a
vehicle or receive a refund of the purchase or
leasing price if Mercedes-Benz USA, LLC
and/or an authorized workshop or maintenance facility cannot, after several authorized
repairs, rectify considerable damage to or
malfunctions of the vehicle that are covered
by the contractual warranty. During the
period of 18 months from original delivery of
the vehicle or the accumulation of 18,000
miles (approximately 29,000 km) on the
odometer of the vehicle, whichever occurs
first, a reasonable number of repair attempts
is presumed for a retail buyer or lessee if one
or more of the following occurs:
(1) the serious defect or damage can result
in deadly or serious injury to the vehicle
occupants while driving AND this defect
has already been repaired at least twice
AND Mercedes-Benz, LLC has been
informed in writing of the necessity of a
repair.
(2) the defect or damage, though less seri-
ous than (1) above, has already been
repaired at least four times AND
Mercedes-Benz has been informed in
writing of the necessity of a repair.
(3) the vehicle cannot be used for longer
than 30 calendar days because of repair
work resulting from this or other serious
defects or damage.
Please send your written notice to:
Mercedes-Benz USA, LLC
Customer Assistance Center
One Mercedes Drive
Montvale, NJ 07645-0350
Maintenance
The Service and Warranty Booklet describes
all the necessary maintenance work which
should be done at regular intervals.
Always have the Service and Warranty Booklet with you when you bring the vehicle to an
authorized Mercedes-Benz Center. The service advisor will record every service for you
in the Service and Warranty Booklet.
Roadside Assistance
The Mercedes-Benz Roadside Assistance
Program offers technical help in the event of a
breakdown. Calls to the toll-free Roadside
Assistance Hotline are answered by our
agents 24 hours a day, 365 days a year.
1-800-FOR-MERCedes(1-800-367-6372)
(USA)
1-800-387-0100 (Canada)
For additional information, refer to the
Mercedes-Benz Roadside Assistance Program brochure (USA) or the "Roadside Assistance" section in the Service and Warranty
booklet (Canada). You will find both in your
vehicle literature portfolio.
Change of address or change of ownership
In the event of a change of address, please
send us the "Notification of Address Change"
in the Service and Guarantee booklet or simply call the Mercedes-Benz Customer Assistance Center (USA) at the hotline number
1-800-FOR-MERCedes(1-800-367-6372) or
Customer Service Center (Canada) at
1-800-387-0100. This will assist us in contacting you in a timely manner should the
need arise.
If you sell your Mercedes, please leave the
entire literature in the vehicle so that it is
available to the next owner.
If you have purchased a used car, please send
us the "Notification of Used Car Purchase" in
the Service and Guarantee booklet or simply
call the Mercedes-Benz Customer Assistance
Center (USA) at the hotline number
1-800-FOR-MERCedes(1-800-367-6372) or
Introduction
23
Customer Service (Canada) at
1-800-387-0100.
Vehicle operation outside the USA
and Canada
If you plan to operate your vehicle in foreign
countries, please be aware that:
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service facilities or replacement parts may
not be readily available.
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unleaded fuel for vehicles with a catalytic
converter may not be available. Leaded fuel
may cause damage to the catalytic converter.
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the fuel may have a considerably lower
octane rating. Unsuitable fuel can cause
engine damage.
Some Mercedes-Benz models are available
for delivery in Europe through our European
Delivery Program. For details, consult an
authorized Mercedes-Benz Center or write to
one of the following addresses.
In the USA
Mercedes-Benz USA, LLC
European Delivery Department
One Mercedes Drive
Montvale, NJ 07645-0350
In Canada
Mercedes-Benz Canada, Inc.
European Delivery Department
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9
Sports Utility Vehicle
WARNING
G
Due to the high center of gravity, the vehicle
may start to skid and roll over in the event of
an abrupt steering maneuver and/or when
the vehicle's speed is not adapted to the road
conditions. There is a risk of an accident.
Always adapt your speed and driving style to
the vehicle's driving characteristics and to the
prevailing road and weather conditions.
Utility vehicles have a significantly higher rollover rate than other types of vehicles.
Failure to operate this vehicle safely may
result in an accident, rollover of the vehicle,
and severe or fatal injury.
In a rollover crash, an unbelted person is significantly more likely to die than a person
wearing a seat belt.
You and all vehicle occupants should always
wear your seat belts.
Operating safety
Important safety notes
WARNING
G
If you do not have the prescribed service/
maintenance work or any required repairs
carried out, this can result in malfunctions or
system failures. There is a risk of an accident.
Always have the prescribed service/maintenance work as well as any required repairs
carried out at a qualified specialist workshop.
WARNING
G
Flammable material such as leaves, grass or
twigs may ignite if they come into contact with
hot parts of the exhaust system. There is a risk
of fire.
When driving off road or on unpaved roads,
check the vehicle's underside regularly. In
particular, remove parts of plants or other
flammable materials which have become
trapped. In the case of damage, contact a
qualified specialist workshop.
WARNING
G
Modifications to electronic components, their
software as well as wiring can impair their
function and/or the function of other networked components. In particular, systems
relevant to safety could also be affected. As a
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Introduction
24
result, these may no longer function as intended and/or jeopardize the operating safety of
the vehicle. There is an increased risk of an
accident and injury.
Never tamper with the wiring as well as electronic components or their software. You
should have all work to electrical and electronic equipment carried out at a qualified
specialist workshop.
If you make any changes to the vehicle electronics, the general operating permit is rendered invalid.
There is a risk of damage to the vehicle if:
!
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the vehicle becomes stuck, e.g. on a high
curb or an unpaved road
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you drive too fast over an obstacle, e.g. a
curb or a hole in the road
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a heavy object strikes the undercarriage
or parts of the chassis
In situations like this, the body, the undercarriage, chassis parts, wheels or tires
could be damaged without the damage
being visible. Components damaged in this
way can unexpectedly fail or, in the case of
an accident, no longer withstand the strain
they are designed to.
If the underbody paneling is damaged,
combustible materials such as leaves,
grass or twigs can gather between the
underbody and the underbody paneling. If
these materials come in contact with hot
parts of the exhaust system, they can catch
fire.
In such situations, have the vehicle
checked and repaired immediately at a
qualified specialist workshop. If on continuing your journey you notice that driving
safety is impaired, pull over and stop the
vehicle immediately, paying attention to
road and traffic conditions. In such cases,
visit a qualified specialist workshop.
Declarations of conformity
Vehicle components which receive
and/or transmit radio waves
USA: "The wireless devices of this vehicle
comply with Part 15 of the FCC Rules. Operation is subject to the following two conditions: 1) These devices may not cause harmful interference, and 2) These devices must
accept any interference received, including
interference that may cause undesired operation. Changes or modifications not expressly
approved by the party responsible for compliance could void the user’s authority to
operate the equipment."
Canada: "The wireless devices of this vehicle
comply with Industry Canada license-exempt
RSS standard(s). Operation is subject to the
following two conditions: (1) These devices
may not cause interference, and (2) These
devices must accept any interference, including interference that may cause undesired
operation of the device."
Qualified specialist workshop
An authorized Mercedes-Benz Center is a
qualified specialist workshop. It has the necessary specialist knowledge, tools and qualifications to correctly carry out the work
required on your vehicle. This is especially the
case for work relevant to safety.
Observe the notes in the Maintenance Booklet.
Always have the following work carried out at
an authorized Mercedes-Benz Center:
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work relevant to safety
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service and maintenance work
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repair work
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alterations, installation work and modifications
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work on electronic components
Introduction
25
Correct use
If you remove any warning stickers, you or
others could fail to recognize certain dangers.
Leave warning stickers in position.
Observe the following information when driving your vehicle:
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the safety notes in this manual
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the technical data section in this manual
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traffic rules and regulations
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laws and safety standards pertaining to
motor vehicles
Problems with your vehicle
If you should experience a problem with your
vehicle, particularly one that you believe may
affect its safe operation, we urge you to contact an authorized Mercedes-Benz Center
immediately to have the problem diagnosed
and rectified. If the problem is not resolved to
your satisfaction, please discuss the problem
again with a Mercedes-Benz Center or contact us at one of the following addresses.
In the USA
Customer Assistance Center
Mercedes-Benz USA, LLC
One Mercedes Drive
Montvale, NJ 07645-0350
In Canada
Customer Relations Department
Mercedes-Benz Canada, Inc.
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9
If you believe that your vehicle has a defect
which could cause a crash or could cause
injury or death, you should immediately
inform the National Highway Traffic Safety
Administration (NHTSA) in addition to notifying Mercedes-Benz USA, LLC.
If NHTSA receives similar complaints, it may
open an investigation, and if it finds that a
safety defect exists in a group of vehicles, it
may order a recall and remedy campaign.
However, NHTSA cannot become involved in
individual problems between you, your
dealer, or Mercedes-Benz USA, LLC.
To contact NHTSA, you may call the Vehicle
Safety Hotline toll-free at
1-888-327-4236(TTY: 1-800-424-9153); go
to http://www.safercar.gov; or write to:
Administrator, NHTSA Headquarters,
1200 New Jersey Avenue, SE, West Building,
Washington, DC 20590.
You can obtain additional information about
vehicle safety from:
http://www.safercar.gov
Limited Warranty
Follow the instructions in this manual
!
about the proper operation of your vehicle
as well as about possible vehicle damage.
Damage to your vehicle that arises from
culpable contraventions against these
instructions is not covered either by the
Mercedes-Benz Limited Warranty or by the
New or Used-Vehicle Warranty.
QR codes for rescue cards
Reporting safety defects
USA only:
The following text is reproduced as required
of all manufacturers according to Title 49,
Code of U.S. Federal Regulations, Part 575
pursuant to the National Traffic and Motor
Vehicle Safety Act of 1966.
The QR codes are secured in the fuel filler flap
and on the opposite side on the B-pillar. In the
case of an accident, the rescue services can
find the QR codes quickly on the appropriate
rescue cards for your vehicle. The current
rescue card contains the most important
information about your vehicle in a compact
form, e.g. the routing of the electric cables.
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Introduction
26
You can find more information under https://
portal.aftersales.i.daimler.com.
Data stored in the vehicle
Data recording
This vehicle is capable of recording diagnostic
information relating to vehicle operation, malfunctions, and user settings. This may include
information about the performance or status
of various systems, including but not limited
to, engine, throttle, steering or brake systems, that is stored and can be read out with
suitable devices, particularly when the vehicle is serviced. The data obtained is used to
properly diagnose and service your vehicle or
to further optimize and develop vehicle functions.
COMAND/mbrace (Canada: TELEAID)
If the vehicle is equipped with COMAND or
mbrace, additional data about the vehicle’s
operation, the use of the vehicle in certain
situations, and the location of the vehicle may
be compiled through COMAND or the mbrace
system.
For additional information please refer to the
COMAND User Manual and/or the mbrace
Terms and Conditions.
Event data recorders
This vehicle is equipped with an event data
recorder (EDR). The main purpose of an EDR
is to record data that will assist in understanding how a vehicle’s systems performed
in certain crash or near crash-like situations,
such as during air bag deployment or when
hitting a road obstacle. The EDR is designed
to record data related to vehicle dynamics
and safety systems for a short period of time,
typically 30 seconds or less.
The EDR in this vehicle is designed to record
such data as:
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how various systems in your vehicle are
operating
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whether or not the driver and passenger
seat belts are fastened
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how far (if at all) the driver is depressing the
accelerator and/or brake pedal and
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how fast the vehicle is traveling
This data can help provide a better understanding of the circumstances in which
crashes and injuries occur. NOTE: EDR data is
recorded by your vehicle only if a non-trivial
crash situation occurs; no data is recorded by
the EDR under normal driving conditions and
no personal data (e.g., name, gender, age,
and crash location) are recorded. However,
other parties, such as law enforcement, can
combine the EDR data with the type of personal identification data routinely acquired
during a crash investigation.
To read data recorded by an EDR, special
equipment is required, and access to the vehicle or the EDR is needed. In addition to the
vehicle manufacturer, other parties that have
the special equipment, such as law enforcement, can read the information by accessing
the vehicle or the EDR.
EDR data may be used in civil and criminal
matters as a tool in accident reconstruction,
accident claims, and vehicle safety. Since the
Crash Data Retrieval CDR tool that is used to
extract data from the EDR is commercially
available, Mercedes-Benz USA, LLC
("MBUSA") expressly disclaims any and all liability arising from the extraction of this information by unauthorized Mercedes-Benz personnel.
MBUSA will not share EDR data with others
without the consent of the vehicle owners or,
if the vehicle is leased, without the consent of
the lessee. Exceptions to this representation
include responses to subpoenas by law
enforcement; by federal, state or local government; in connection with or arising out of
litigation involving MBUSA or its subsidiaries
and affiliates; or, as required by law.
Warning: The EDR is a component of the Supplemental Restraint System ("SRS") Module.
Tampering with, altering, modifying or removing the EDR component may result in a malfunction of the SRS Module and other systems.
State laws or regulations regarding EDRs that
conflict with federal regulation are pre-empted. This means that in the event of such conflict, the federal regulation governs. As of
February 2013, 13 states have enacted laws
relating to EDRs.
Information on copyright
General information
Information on license for free and opensource software used in your vehicle and its
electronic components is available on the following website:
http://www.mercedes-benz.com/
opensource
Introduction
27
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