Linksys SPA9000, SPA400, SPA9x2 Administration Manual

Linksys Voice System

SPA9000 IP Telephony System SPA400 PSTN VoIP Gateway with Integrated Voice Mail Server SPA9x2 IP Phones

ADMINISTRATION

GUIDE

Table of Contents

Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi

Document Audience vi Firmware vii Document Purpose and Contents viii Document Conventions ix Related Documentation ix Finding Information in PDF Files xi

Finding Text in a PDF xi

Finding Text in Multiple PDF Files xi Online Resources xiii Copyright and Trademarks xiii Technical Support xiii

Chapter 1: Getting Started . . . . . . . . . . . . . . . . . . . 13

Introduction to the Linksys Voice System 13

SPA9000 IP PBX 14

SPA400 SIP-PSTN Gateway and Voicemail Server 14

SPA900 Series IP Phones and Accessories 14 Deployment Scenarios 15

Deploying the LVS with PSTN Access and Local Voice Mail 16

Deploying the LVS with ITSP Service Only 17

Deploying the LVS with ITSP Service, PSTN Access and Local Voice Mail 18

ITSP Service, PSTN and ISDN Access and Local Voice Mail 19 Initial Installation, and Configuration 20

Chapter 2: Basic Administration of the SPA9000 . . . . . . . . . 21

Upgrading Firmware for the SPA9000 21 Connecting to the SPA9000 Administration Web Server 24 Saving or Discarding Changes SPA9000 24 Access Levels 25 Setting Passwords for User and Administrator Accounts 25 Configuring Basic Settings 26

Setting Up the WAN Connection for the SPA9000 26

Setting the Date and Time 27

Configuring Daylight Saving Time 27

SPA9000 Ethernet Port 28

LAN and Application Guidelines 28

Configuring Multicast Addressing and Group Paging 29

Collecting System Logs and Debug Information 31 Viewing Information about the SPA9000 33 Viewing Information about Client Stations 33 Using the Interactive Voice Response Unit 33

Using the IVR Menu 34

Entering a Password through the IVR 37

Chapter 3: Configuring the SPA9000 for ITSP Interoperability . . 39

About LVS and SIP 39 Network Address Translation (NAT) and Voice over IP (VoIP) 40

NAT Mapping with SIP-ALG Router 40

NAT Mapping with Session Border Controller 41

Linksys Voice System Administration Guide i

Table of Contents

Configuring NAT Mapping with a Static IP Address 41

Configuring NAT Mapping with STUN 42 Firewalls and SIP 43 Configuring SIP Timer Values 44

Chapter 4: Configuring Phone Lines and Calling Routing Behavior 45

Configuring SPA9000 FXS Ports 45 Configuring Line Interfaces on the SPA9000 46

Configuring a Line Interface for ITSP Service 46

Configuring a Line Interface for a SPA400 (PSTN or Voice Mail) 48

Configuring Call Capacity for a Line Interface 51 Configuring Dial Plans 52

How the Dialed Digits are Processed 53

Digit Sequences 53

Digit Sequence Examples 55

Acceptance and Transmission the Dialed Digits 56

Editing the System Dial Plan 57

Entering a Phone Dial Plan 58

Entering the Line Interface Dial Plan 59

Setting the Timers for the Dial Plan 59 Managing the Line Selection for Outbound Calls 63

Line Availability 63

Configuring a Call Routing Rule 63

Entering a Call Routing Rule 65 Managing Caller ID Settings for Outgoing Calls 65 Managing Inbound Calls with the Contact List 66

Routing an Inbound Call to the Auto Attendant 66

Routing an Inbound Call to a Receptionist or Client Stations 66

Example Contact List Rules 66

Supporting Multiple DID Numbers Per Line Interface 68

An incoming call to the main number is answered by the Auto-Attendant, while calls

to the other nine DID numbers are routed to dedicated private extensions. 69

Supporting Direct Inward Dialing to Phone Extensions 69

Entering a Contact List Rule 70 Call Forwarding Support on SPA9000 71 Call Transfer Support on SPA9000 72

Call Forward Bridge Mode 72

Call Transfer Bridge Mode 72 Managing Inbound Calls with Hunt Groups 73

Hunt Group that Rings All Stations Simultaneously 73

Hunt Group that Rings Stations Individually 75 Managing Inbound Calls with Shared Line Appearances 77

About Shared Line Appearances 77

Chapter 5: Administering the SPA400 and Voice Mail Service . . 80

Connecting to the SPA400 Administration Web Server 80 Configuring the SPA400 Network Connection 81 Saving or Discarding Changes on the SPA400 82 Managing Access to the SPA400 Web-Based Configuration Utility 83 Upgrading the Firmware for the SPA400 84

Linksys Voice System Administration Guide ii

Table of Contents

Configuring a SPA400 to Interoperate with the SPA9000 85 Configuring a SPA400 for PSTN Access 87 Configuring a SPA400 for Voice Mail Service 87

Voice Mail Capacity 88

Configuring Local Voice Mail Service on a SPA400 88

Setting Up Voice Mail on Each Station 90

Enabling Remote Voice Mail Access (Optional) 93 Managing the Voice Mail Messages on the USB Key 94 Enabling Debugging on the SPA400 95

Chapter 6: Configuring Music on Hold . . . . . . . . . . . . . . 97

Using the Internal Music Source for Music On Hold 97

Using the Internal Music Source 97

Changing the Music File for the Internal Music Source 98

Restoring the Original Music File 98 Configuring a Streaming Audio Server 99

Using a Streaming Audio Server 99

Using the IVR with an SAS Line 100

Example SAS with MOH 100

Configuring the Streaming Audio Server 101

Chapter 7: Configuring the LVS Auto-Attendant . . . . . . . . 103

How the Auto Attendant Works 103 Working with the Auto Attendant Greetings 104

Using Pre-Recorded Prompts 104

Recording an Auto Attendant Prompt 105

Downloading Prompts 107 Writing an Auto Attendant Script 108

An Introduction to XML Scripting Grammar in AA Script Examples 109

Elements of XML Scripting Grammar 111

Auto Attendant XML Instructions Set 113

Entering an Auto Attendant Script 115 Configuring the DayTime, NightTime and Weekend/Holiday Auto Attendants 116 Configuring Dial Plans for the Auto Attendant 117

Chapter 8: Localization . . . . . . . . . . . . . . . . . . . . 118

Requirements for Localization 118 Localizing the SPA9000 Auto Attendant Prompts 118 Local Time Configuration 120 Configuring the SPA9000 and SPA9xx Call Progress Tones 120 Localizing the SPA400 Voice Mail Prompts 125 Localizing the SPA400 Call Disconnect Tones 126 Localizing the SPA400 Caller ID Method 128

Appendix A: Advanced Topics in LVS Administration . . . . . . . . 130

Technology Background 130

Session Initiation Protocol 130

SPA9000 Media Proxy 132

Using the SPA9000 with a Firewall or Router 133

SPA400 SIP-PSTN Gateway 133

Linksys Voice System Administration Guide iii

Table of Contents

SPA9000 Architecture 134 SIP-NAT Interoperation 135

Determining Whether the Router Uses Symmetric or Asymmetric NAT 136 Advanced Call Control and Routing 137

Configuring Vertical (Supplementary) Service Codes 137

Managing the Outbound Call Routing Groups 139

Configuring Outbound Call Codec Selection Codes 141 Advanced Topics for SPA400 Voice Mail Service 141

How Voicemail Works 142

Checking Voicemail from an External Number 142

Depositing Voicemail 143

Subscribing to Voicemail Notification 144 Remote Provisioning Features 145

Using Configuration Profiles 145

Client Auto-Configuration 146

Manual Client Configuration 147

Client Registration 149

Using the Upgrade URL 150

Using the Resync URL 151

Using the Reboot URL 151

Appendix B: SPA9000 Field Reference . . . . . . . . . . . . . . . 152

Router Tab 152

Status page 152

Wan Setup page 153

Lan Setup page and Application page 156 Voice tab 156

Info page 156

System page 159

SIP Page 160

Provisioning page 176

Regional page 176

FXS 1/2 page 189 Line 1/2/3/4 page 196

Appendix C: SPA400 Field Reference . . . . . . . . . . . . . . . . 203

Setup 203

Basic Setup 203

SPA9000 Interface 204

Voice 205

Voicemail Server 208

Voicemail Users 209 Administration 209

Management 209

Factory Default 210

USB Setting 210

Firmware Upgrade 210

Reboot 210 Status 211

Gateway 211 Event Logs 212

Linksys Voice System Administration Guide iv

Table of Contents

Set Log Level 212 Tone 212

Appendix D: Warranty Information . . . . . . . . . . . . . . . . 214

Limited Warranty 214 Exclusions and Limitations 214 Obtaining Warranty Service 215 Technical Support 215

Appendix E: Regulatory Information . . . . . . . . . . . . . . . . 216

Federal Communications Commission Interference Statement 216 Industry Canada Statement 216 Règlement d’Industry Canada 216 EC Declaration of Conformity (Europe) 217 User Information for Consumer Products Covered by EU Directive 2002/96/EC on Waste Electric and Electronic Equipment (WEEE) 217

Appendix F: Safety Information . . . . . . . . . . . . . . . . . . 224

Meaning of the Warning Symbol 224 General Safety Information 224 Power Safety Information 225

Appendix G: Software License Agreement . . . . . . . . . . . . . 227

Software in Linksys Products: 227 Software Licenses: 227

Schedule 1 Linksys Software License Agreement 227

Schedule 2 229

Schedule 3 234

Appendix H: Contacts . . . . . . . . . . . . . . . . . . . . . . . 237

Appendix I: Acronyms . . . . . . . . . . . . . . . . . . . . . . . 238

Appendix J: Glossary . . . . . . . . . . . . . . . . . . . . . . . . 241

Linksys Voice System Administration Guide v

Document Audience

Preface

The Linksys Voice System Administration Guide is intended to help VARs and Service Providers to manage and configure the Linksys Voice System (LVS). This preface provides helpful information about this guide and other resources that are available to you. Before you begin to use this guide, refer to the following topics:

• ”Document Audience,” on page vi

• ”Document Purpose and Contents,” on page viii

• ”Document Conventions,” on page ix

• ”Related Documentation,” on page ix

• ”Finding Information in PDF Files,” on page xi

• ”Online Resources,” on page xiii

• ”Copyright and Trademarks,” on page xiii

Document Audience

This document is written for the following audience:

• Service providers offering services using LVS products

• VARs and resellers who need LVS configuration references

• System administrators or anyone who performs LVS installation and administration

Note This guide does not provide the configuration information required by

specific service providers. Please consult with the service provider for specific service parameters.

Linksys Voice System Administration Guide vi

Firmware

This guide supports the following firmware releases. The installed firmware must be at least the indicated in the table below.

Product Firmware Version

SPA9000 5.1.9

SPA400 1.0.1.4

SPA922/SPA942 5.2.5

SPA962 5.2.8

SPA901 5.1.5

SPA921/SPA941 5.1.8

Linksys Voice System Administration Guide vii

Document Purpose and Contents

This document provides information that an administrator needs to configure the Linksys Voice System, which typically consists of a SPA9000 IP PBX, one or more SPA900 Series IP phones, and the optional SPA400 PSTN gateway and voice mail server. This guide focuses primarily on the tasks that an administrator performs to configure a SPA9000 with the SPA9000 administration web server.

NOTE: This guide does not cover initial installation and configuration, SPA900 Series phone configuration, the Setup Wizard, or provisioning. See ”Related Documentation,” on page ix.

The information in this guide is organized into the following chapters and appendices:

Chapter 1, "Getting Started." This chapter introduces you to the Linksys Voice System

(LVS) by describing the components and presenting several deployment scenarios.

Chapter 2, "Basic Administration of the SPA9000."

Chapter 3, "Configuring the SPA9000 for ITSP Interoperability"

Chapter 4, "Configuring Phone Lines and Calling Routing Behavior"

Chapter 5, "Administering the SPA400 and Voice Mail Service"

Chapter 6, "Configuring Music on Hold"

Chapter 7, "Configuring the LVS Auto-Attendant"

Chapter 8, "Localization" You can localize your LVS with the language files, tones,

This chapter introduces you to basic administrative tasks using the SPA9000 administration web server and the Interactive Voice Response Unit.

This chapter provides configuration details for the purpose of helping you to ensure that your infrastructure properly supports the LVS.

This chapter describes many features that you can configure on the SPA9000 to ensure smooth handling of all inbound and outbound calls, and ease of use.

This chapter guides you through the process of configuring and managing the SPA400 for PSTN access and voice mail service.

This chapter explains how to configure Music on Hold using either a music file or streaming audio.

This chapter describes how to configure the LVS Auto Attendant using the IVR, and XML scripting.

and ring patterns that are appropriate for your region.

Appendix A, "Advanced Topics in LVS Administration"

Appendix B, "SPA9000 Field Reference"

Appendix C, "SPA400 Field Reference"

Linksys Voice System Administration Guide viii

This appendix provides technical information that is useful to individuals who want a better understanding of how the LVS works.

This appendix describes the fields on each page of the SPA9000 administration web server.

This appendix describes the fields on each page of thes of the SPA400 administration web server.

Document Conventions

The following are the typographic conventions used in this document.

Typographic Element Meaning

Boldface

Italic

Monospaced Font

May indicate either of the following:

• A user interface element that you need to click, select, or otherwise act on

• A literal value to be entered in a field.

May indicate either of the following:

• A variable that should be replaced with a literal value.

• The name of a page, section, or field in the user interface

Indicates code samples or system output.

Document Conventions

Related Documentation

Document Title Description Intended Audience

Linksys SPA9x2 Phone User Guide

Linksys Analog Telephone Adapter Administration Guide

Linksys Provisioning Guide

SPA9000 FAQS Specification, Troubleshooting,Configuration, and General Specifications

• Phone setup

• Phone features

• SPA9x2 series IP phones

• Administration and use of Linksys ATAs

• PAP2T, SPA2102, SPA3102, SPA8000, AG310, RTP300, WRP400, and WRTP54G

• Provisioning LVS components

Answers to Frequently Asked Questions, within the Easy Answers Knowledge Base at

www.linksys.com/kb

VARS and phone end-users

VARS, system administrators, and Service Providers

Service Providers only

VARs and Service Providers

Linksys Voice System Administration Guide x

Finding Information in PDF Files

The PDF Find/Search tool lets you find information quickly and easily online. You can:

• Search an individual PDF.

• Search multiple PDFs at once (for example, all PDFs in a specific folder or disk drive).

• Perform advanced searches.

Finding Text in a PDF

1. Enter your search terms in the Find box on the toolbar.

Note By default, the Find tool is available at the right end of the Acrobat

toolbar. If the Find tool does not appear, choose Edit > Find.

2. Optionally, click the arrow next to the Find text box to refine your search by choosing special options such as Whole words only.

3. Press Enter. Acrobat displays the first instance of the search term. Press Enter again to continue to more instances of the term.

Finding Text in Multiple PDF Files

The Search window lets you search for terms in multiple PDF files that are stored on your PC or local network. The PDF files do not need to be open.

1. Start Acrobat Professional or Adobe Reader.

2. Choose Edit > Search, or click the arrow next to the Find box and then choose Open Full Acrobat Search.

3. In the Search window, complete the following steps:

a. Enter the text that you want to find.

b. Choose All PDF Documents in.

c. From the drop-down box, choose Browse for Location. Then choose the location on

your computer or local network, and click OK.

Linksys Voice System Administration Guide xi

Finding Information in PDF Files

d. If you want to specify additional search criteria, click Use Advanced Search Options,

and choose the options you want.

e. Click Search.

4. When the Results appear, click + to open a folder, and then click any link to open the file where the search terms appear.

Note For more information about the Find and Search functions, see the

Adobe Acrobat online help.

Linksys Voice System Administration Guide xii

Online Resources

Website addresses in this document are listed without http:// in front of the address because most current web browsers do not require it. If you use an older web browser, you may have to add http:// in front of the web address.

Resource Link

Linksys www.linksys.com

Linksys International

Glossary www.linksys.com/glossary

Network Security www.linksys.com/security

www.linksys.com/international

Linksys is a registered trademark or trademark of Cisco Systems, Inc. and/or its affiliates in the U.S. and certain other countries. Copyright © 2008 Cisco Systems, Inc. All rights reserved. Other brands and product names are trademarks or registered trademarks of their respective holders.

Technical Support

A list of technical support phone numbers and websites is available in Appendix H, "Contacts."

Linksys Voice System Administration Guide xiii

Getting Started

SPA9xx IP Phones

SLM224P Switch SPA9000 IP PBX

WRV200 Router

Internet

Integrated

Access Device

Analog

Phone Lines

SPA400

for Voice Mail

SPA400

for PSTN Access

Analog Phones

or Fax Machines

Introduction to the Linksys Voice System

Getting Started

This chapter introduces you to the Linksys Voice System (LVS) by describing the components and presenting several deployment scenarios.

• ”Introduction to the Linksys Voice System,” on page 13

• ”Deployment Scenarios,” on page 15

• ”Initial Installation, and Configuration,” on page 20

Introduction to the Linksys Voice System

The LVS is an affordable and feature-rich voice over IP (VoIP) telephone system that is designed especially for small businesses. The LVS uses standard TCP/IP protocols and can provide global connectivity through any Internet Telephony Service Provider (ITSP) that supports Session Initiation Protocol (SIP).

At minimum, the LVS includes a SPA9000 IP PBX and one or more SPA900 series IP phones. These devices are connected through a switch to a local area network. With an Internet connection, the LVS can subscribe to ITSP services to take advantage of low calling rates. With the optional SPA400, the LVS can connect to the Public Switched Telephone Network (PSTN) to support legacy phone lines. Figure 1-1 illustrates the LVS Solution in a typical deployment.

Figure 1-1 The Linksys Voice System (LVS) with the SPA9000 and SPA400

Linksys Voice System Administration Guide 13

Getting Started

Introduction to the Linksys Voice System

SPA9000 IP PBX

The SPA9000 is an IP PBX that supports up to 16 phones. It also has a built-in Analog Telephone Adapter (ATA) with two FXS ports for analog telephones, fax devices, or an external music source for the music on-hold service. Devices connected to the FXS ports are not included in the licence's device count.

The SPA9000 has four line interfaces, which can be configured in any combination for ITSP service, ISDN access, SPA400 PSTN access, or SPA400 voice mail service. A different ITSP account can be configured on each line interface. If a service provider supplies a group of sequential direct inward dial (DID) phone numbers (such as 408-555-0100 through 555-0145) the SPA9000 can support all of the assigned numbers on a single line interface.

The SPA9000 includes an Auto Attendant service that plays pre-recorded voice messages to offer the caller a menu of choices and to direct the call. When the Auto-Attendant is enabled, it parses and operates on user input (key presses that produce DTMF tones) following the rules specified in the Auto Attendant script on the SPA9000.

SPA400 SIP-PSTN Gateway and Voicemail Server

The SPA400 provides a SIP-PSTN gateway for voice connectivity between the PSTN and the local client stations that are connected to the SPA9000. It also includes an integrated voice mail application that supports up to 32 voice mail accounts with customized greetings, providing LVS users the ability to receive and playback voice mail messages.

Each SPA400 occupies one of the four line interfaces on the SPA9000. The SPA400 has four ports for that can be connected to PSTN or ISDN lines.

SPA900 Series IP Phones and Accessories

Linksys provides a variety of IP phones to meet the needs of small businesses. Table 1-1 provides a comparison of the available models.

NOTE: This guide explains how to configure the SPA9000 and the SPA400 to support the calling features on the phones. For more information about the phones, see the Linksys Phone Administration Guide and the Linksys SPA9x2 Phone User Guide.

Table 1-1 Linksys SP900 Series IP Phones and Accessories

Product RJ-45 Voice Lines

Additional Features/

Notes

SPA922* 2 1 One-line IP phone with

Linksys Voice System Administration Guide 14

Power over Ethernet (PoE) support

Getting Started

Deployment Scenarios

Product RJ-45 Voice Lines

SPA932 — — Attendant console (sidecar)

SPA942* 2 4 Four-line IP phone with

SPA962* 2 6 Six-line IP Phone with high-

Additional Features/

Notes

for SPA962 with 32 buttons and LEDs for monitoring and call transfer

Power over Ethernet (PoE) support

resolution color display and Power over Ethernet (PoE) support

POES5 1 N/A Provides an 802.3af PoE

port for connection back to a PoE switch for SPA9000, SPA400 and SPA9x1 phones

WBP54G 1 N/A Converts your IP phone

into a wireless device, so it can connect to your wireless network without an Ethernet cable

* NOTE: SPA922, SPA942, SPA962 do not include an external power adapter as they support Power over Ethernet (802.3af ). If the phones are connected to a non-POE switch, the PA100 power adapter is required.

Deployment Scenarios

The LVS can meet the calling needs of many small businesses. Various deployment scenarios are possible. This section includes the following examples:

• ”Deploying the LVS with PSTN Access and Local Voice Mail,” on page 16

• ”Deploying the LVS with ITSP Service Only,” on page 17

• ”Deploying the LVS with ITSP Service, PSTN Access and Local Voice Mail,” on page 18

Linksys Voice System Administration Guide 15

Getting Started

SPA9xx IP Phones

SLM224P Switch SPA9000 IP PBX

Analog

Phone Lines

SPA400

for Voice Mail

SPA400

for PSTN Access

Deployment Scenarios

• ”ITSP Service, PSTN and ISDN Access and Local Voice Mail,” on page 19

Deploying the LVS with PSTN Access and Local Voice Mail

In this scenario, the customer requires a robust phone system but is not using VoIP services. The LVS is deployed with a SPA9000 IP PBX, one SPA400 for PSTN access with four FXO ports, and another SPA400 for local voice mail service. Optionally, analog phones or fax machines (not illustrated) can be connected to the two phone ports on the SPA9000.

Linksys Voice System Administration Guide 16

Getting Started

SPA9xx IP Phones

SLM224P Switch

SPA9000 IP PBX

WRV200 Router

Internet

Integrated

Access Device

Deployment Scenarios

Deploying the LVS with ITSP Service Only

In this scenario, a customer has no legacy telephone numbers and does not require local voice mail (either needs no voice mail at all or has voice mail hosted by the ITSP). The LVS is deployed with the SPA9000 IP PBX, VoIP service, and four SPA9x2 series phones. Four phones are connected at this time, but the LVS can be expanded to include 16 SPA9xx IP phones. Optionally, analog phones or fax machines (not illustrated) can be connected to the two phone ports on the SPA9000.

Linksys Voice System Administration Guide 17

Getting Started

SPA9xx IP Phones

SLM224P Switch SPA9000 IP PBX

WRV200 Router

Internet

Integrated

Access Device

Analog

Phone Lines

SPA400

for Voice Mail

SPA400

for PSTN Access

Deployment Scenarios

Deploying the LVS with ITSP Service, PSTN Access and Local Voice Mail

In this scenario, the customer wants to use ITSP service for reduced long distance fees but needs to support legacy local telephone numbers (for example, to receive calls over the original legacy telephone number, or to route local telephone calls). This customer also prefers local voice mail service. The LVS is deployed with the SPA9000 IP PBX, VoIP service, one SPA400 unit for voice mail service, another SPA400 units for PSTN access with four FXO ports, and up to 16 SPA900 series phones. Optionally, analog phones or fax machines (not illustrated) can be connected to the two phone ports on the SPA9000.

Linksys Voice System Administration Guide 18

Getting Started

SPA9xx IP Phones

SLM224P Switch SPA9000 IP PBX

WRV200 Router

Internet

Integrated

Access Device

Analog

Phone Lines

SPA400

for Voice Mail

SPA400

for PSTN Access

Mediatrix® 4402

BRI Gateway

ISDN

Phone Lines

Deployment Scenarios

ITSP Service, PSTN and ISDN Access and Local Voice Mail

In this scenario, the customer takes full advantage of the LVS solution, with the SPA9000 IP PBX, VoIP service, one SPA400 unit for voice mail service, another SPA400 for PSTN access with four FXO ports, one ISDN Gateway for ISDN BRI access with four BRI ports, and up to 16 SPA9xx IP phones. Optionally, analog phones or fax machines (not illustrated) can be connected to the two phone ports on the SPA9000.

Linksys Voice System Administration Guide 19

Getting Started

Initial Installation, and Configuration

Linksys strongly recommends that you use the Linksys Voice System Installation and Configuration Guide to design your system, to prepare the site, to connect and configure your

equipment, and to set up the essential calling features. By following the instructions in the installation guide, you can get your system running in less time and with the settings that help to ensure strong performance.

After you complete the procedures in the installation guide, the users can make and receive calls. When the optional SPA400 is installed, the users also can record and retrieve voice mail messages. The SPA9000 has a fully functional Auto Attendant to greet callers, and a default dial plan that is suitable for most dialing scenarios. You can use this administration guide to refine the settings, to configure advanced features, and to manage the system.

NOTE: Because the Linksys Voice System Installation and Configuration Guide provides all of the procedures that you need for initial installation and configuration, those instructions are not duplicated in this administration guide.

Linksys Voice System Administration Guide 20

Basic Administration of the SPA9000

Upgrading Firmware for the SPA9000

Basic Administration of the SPA9000

This chapter introduces you to basic administrative tasks using the SPA9000 administration web server and the Interactive Voice Response Unit.

For Installation and Configuration of LVS in the most common deployment scenarios, refer to the Linksys Voice System Installation and Configuration Guide, which is available at Linksys.com.

See the following topics:

• ”Upgrading Firmware for the SPA9000,” on page 21

• ”Connecting to the SPA9000 Administration Web Server,” on page 24

• ”Saving or Discarding Changes SPA9000,” on page 24

• ”Access Levels,” on page 25

• ”Setting Passwords for User and Administrator Accounts,” on page 25

• ”Configuring Basic Settings,” on page 26

• ”Viewing Information about the SPA9000,” on page 33

• ”Viewing Information about Client Stations,” on page 33

• ”Using the Interactive Voice Response Unit,” on page 33

Upgrading Firmware for the SPA9000

As needed, you can download new firmware from Linksys.com and then install the firmware on the SPA9000.

1. Download the firmware from Linksys.com by completing the following steps:

a. Start a web browser and enter the following address: www.linksys.com.

b. On the menu at the top of the page, choose Support > Technical Support.

c. Click Choose a Product.

d. From the Voice over IP (VoIP) drop-down list, choose IP PBX.

e. On the Choose the Device IP PBX page, choose SPA9000 from the drop-down list on the

left side of the page.

Linksys Voice System Administration Guide 21

Basic Administration of the SPA9000

Upgrading Firmware for the SPA9000

f. On the Technical Support page, click the link in the Downloads section.

g. On the SPA9000 Downloads page, choose the version from the Please select a version

drop-down list.

h. In the Firmware section, click the link for the version that you want to install, and then

save the file on the administration computer.

2. Extract the Zip file, and then run the executable file to upgrade the firmware. When the Firmware Upgrade Wa rnin g window appears, click Continue.

3. In the next window that appears, enter the IP address of the SPA9000, and then click OK.

Linksys Voice System Administration Guide 22

Basic Administration of the SPA9000

Upgrading Firmware for the SPA9000

4. In the Confirm Upgrade window, verify that the correct device information and product number appear. Then click Upgrade.

5. When the confirmation message appears, click OK.

6. To verify the upgrade, complete the following steps:

Linksys Voice System Administration Guide 23

Basic Administration of the SPA9000

Connecting to the SPA9000 Administration Web Server

a. Connect to the SPA9000 administration web server, and choose Admin access with

Advanced settings. (See ”Connecting to the SPA9000 Administration Web Server,” on

page 24).

b. Review the Router > Status page. The Software Version field should show the firmware

version that you installed.

NOTE: You may need to refresh your browser to display the updated page reflecting the new version number.

Connecting to the SPA9000 Administration Web Server

To connect to the SPA9000 administration web server, perform the following steps.

1. Start Internet Explorer on any computer that is connected to the same network as the SPA9000.

NOTE: You should have previously connected and configured the SPA9000 as described in the LVS Installation Guide.

2. Enter the IP address of the SPA9000.

NOTE: You can find the IP address of the SPA9000 by connecting an analog telephone to the Phone 1 or Phone 2 port on the SPA9000. Then lift the receiver of the phone and press **** on the keypad to access the IVR menu. Press 110# to hear the IP address.

3. To view administrative features, click Admin Login and then click Advanced.

NOTE: By default, no password is required. For more information, see ”Setting Passwords for

User and Administrator Accounts,” on page 25.

ALTERNATIVELY: After starting Internet Explorer, enter: <SPA9000_ipaddress>/admin/ advanced

Saving or Discarding Changes SPA9000

Changes can be saved or discarded at any time.

• Changes are submitted only when you click the Submit All Changes button at the bottom of a page. When changes are saved, the SPA9000 may reboot, depending on the type of changes.

• To discard unsubmitted changes, click the Undo All Changes button at the bottom of the page.

• Unsubmitted changes are retained when you move among the pages within the Voice module or the Router module. This feature allows you to make changes on various pages within a module before clicking Submit All Changes.

• Unsubmitted changes are discarded when you switch between the Router and Voice tabs, between the User and Administrator accounts, or between the Basic and Advanced views.

Linksys Voice System Administration Guide 24

Basic Administration of the SPA9000

TIP: Before you make changes, it is recommended

that you save a copy of your current working configuration:

1. In Internet Explorer, connect to the administration web server.

2. From the menu, choose File > Save As.

3. Save the configuration as Web Page Complete. You can use the saved file to review the saved settings in all pages of the administrative GUI.

NOTE: To save a Telephone Configuration, first enter the IP address for the configuration, and then follow the above procedure.

Access Levels

You can use the SPA9000 administration web server to configure and manage your system. Three levels of access are available:

• User Level: The User account only has the privilege to access part of the web profile parameters.

• Administrator Level: The Administrator account has the privilege to modify all the web profile parameters and can also modify the passwords of both Administrator and User account.

• Advanced: Administrators and Users can view advanced features by clicking the Advanced link in the top right corner or lower left corner of the menu bar.

By default, no passwords are assigned for either the Administrator account or the User account. If the password has been set for the Administrator account, the browser prompts for authentication.

You can switch from User access to Administrator access by clicking the Admin Login link. Likewise, you can switch from Administrator access to User access by clicking the User Login link. If a password is set, you will be prompted to enter the password after you click the link.

Setting Passwords for User and Administrator Accounts

The Administrator account name for the SPA9000 is admin (with a lower-case a) and the User account name is user. These account names cannot be changed.

Note The system prompts for an Administrator account password only if a

password has been set. By default, there is no password. You should set a password to protect your SPA9000 from unauthorized access.

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Basic Administration of the SPA9000

Configuring Basic Settings

1. Connect to the SPA9000 administration web server, and choose Admin access with Advanced settings. (See ”Connecting to the SPA9000 Administration Web Server,” on

page 24.)

2. Click Voice tab > System.

3. In the System Configuration section, enter the Admin Password and the User Password, as needed. Up to 39 characters are allowed for the passwords.

4. Click Submit All Changes.

Configuring Basic Settings

This section provides information about the following tasks:

• ”Setting Up the WAN Connection for the SPA9000,” on page 26

• ”Setting the Date and Time,” on page 27

• ”Configuring Daylight Saving Time,” on page 27

• ”LAN and Application Guidelines,” on page 28

• ”Configuring Multicast Addressing and Group Paging,” on page 29

• ”Collecting System Logs and Debug Information,” on page 31

Setting Up the WAN Connection for the SPA9000

The SPA9000 becomes a DHCP client of any server on the network. The recommended setting is to use a static IP address. This configuration provides ease of installation and prevents connectivity issues that would occur if the IP address of the SPA9000 changed.

1. Connect to the SPA9000 administration web server, and choose Admin access with Advanced settings. (See ”Connecting to the SPA9000 Administration Web Server,” on

page 24.)

2. Click Router tab > Wan Setup.

3. From the Connection Type drop-down list, choose Static IP.

4. In the Static IP Settings area, enter the Static IP of the SPA9000, as well as the NetMask and Gateway for your network.

5. In the Optional Settings area, enter the Primary DNS for your network.

NOTE: It is recommended to set an IP address that is outside the address range assigned by the DHCP server. For example, if the DHCP server assigns IP addresses in the range from

192.168.1.50 to 192.168.1.254, you should select a static IP address between 192.168.1.2 and 192.168.1.49.

6. Click Submit All Changes. The SPA9000 reboots.

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Basic Administration of the SPA9000

Configuring Basic Settings

Setting the Date and Time

The date and time appear on the phone display and are used to activate the daytime and nighttime Auto Attendant settings. Normally the date and time are set by the network, which has a connection to an NTP server. If needed, you can identify the NTP server on the Voice > Wan Setup page, Optional Settings section.

Note Do not use the date/time settings on the Voice > Regional page to set

your system time.

1. Connect to the SPA9000 administration web server, and choose Admin access with Advanced settings. (See ”Connecting to the SPA9000 Administration Web Server,” on

page 24).

2. Click Router tab > Wan Setup.

3. Scroll down to the Optional settings section.

4. Enter the fully qualified domain name of the NTP server that you want to use, such as time.nist.gov.

5. Click Submit All Changes.

6. Click Voice tab > Regional.

7. Scroll down to the Miscellaneous section.

8. From the Time Zone drop-down list, choose your local time zone.

9. Click Submit All Changes.

10.

Configuring Daylight Saving Time

You can enter a daylight saving time rule to ensure that the time is adjusted appropriately for your region.

Syntax and Examples

SYNTAX:

EXAMPLE: start=3/9/7;end=11/2/7;save=1

In this example, Daylight Saving Time begins March 9, 2007, and ends Nov. 2, 2007. One hour is added to the time of day during this period.

Linksys Voice System Administration Guide 27

start = <start-time>; end=<end-t ime>; save = <save-time>

• The <start-time> and <end-time> values specify the start and end dates and times of

daylight saving time. Each value is in the following format: <month> /<day> / <weekday>[/HH:[mm[:ss]]]

Basic Administration of the SPA9000

Configuring Basic Settings

• The <save-time> value is the number of hours, minutes, and/or seconds to add to the

current time during daylight saving time. The <save-time> value can be preceded by a negative (-) sign if subtraction is desired instead of addition. The <save-time> value is in this format: [/[+|-]HH:[mm[:ss]]]

• The <month> value equals any value in the range 1-12 (January-December).

• The <day> value equals [+|-] any value in the range 1-31. If <day> is 1, it means the

<weekday> on or before the end of the month (in other words the last occurrence of <weekday> in that month).

• The <weekday> value equals any value in the range 1-7 (Monday-Sunday). It can also

equal 0. If the <weekday> value is 0, this means that the date to start or end daylight saving is exactly the date given. In that case, the <day> value must not be negative. If the <weekday> value is not 0 and the <day> value is positive, then daylight saving starts or ends on the <weekday> value on or after the date given. If the <weekday> value is not 0 and the <day> value is negative, then daylight saving starts or ends on the <weekday> value on or before the date given.

• The abbreviation HH stands for hours (0-23).

• The abbreviation mm stands for minutes (0-59).

• The abbreviation ss stands for seconds (0-59).

Entering the Daylight Saving Time Rule

1. Connect to the SPA9000 administration web server, and choose Admin access with Advanced settings. (See ”Connecting to the SPA9000 Administration Web Server,” on

page 24).

2. Click Voice tab > Regional.

3. Scroll down to the Miscellaneous section.

4. Enter the rule in the Daylight Saving Time Rule field.

5. Click Submit All Changes.

SPA9000 Ethernet Port

The SPA9000 Ethernet port is used to connect an administrative computer. Typically, this port is used only during initial installation and configuration. With WAN access enabled by default, you can manage your SPA9000 from any computer that is connected to the same subnetwork as the SPA9000. The default IP address for this port is 192.168.0.1.

LAN and Application Guidelines

Although the SPA9000 can provide router and Application services, it does not have sufficient power to provide both phone and routing/application services in a highly utilized environment. For this reason, Linksys recommends that the SPA9000 not be used as a router at any time. Instead, use the SPA9000 as an appliance by connecting its INTERNET port to a network switch and leaving the ETHERNET port disconnected.

It is recommended that you leave the LAN and Application settings at the default values.

Linksys Voice System Administration Guide 28

+ 216 hidden pages

Linksys SPA9000, SPA400, SPA9x2 Administration Manual

Specifications and Main Features

Frequently Asked Questions

User Manual