Linksys SPA962 User Manual
SPA IP Phone
User Guide
Model No.
SPA921, SPA922, SPA941, SPA942, SPA962 and SPA932
SPA IP Phone
Table of Contents
Chapter 1: Introduction 1
Welcome 1
IP Telephony System Overview 2
Chapter 2: Installing 3
Assembling the Phone and Connecting to the Network 3
Attaching the Desk Stand 4
Turning on the Phone 5
Chapter 3: Using Your Phone 6
Using the Handset, Speakerphone or Headset 6
Using the Handset 6
Using the Speaker 6
Using the Headset 6
Switching Between the Handset/Headset/Speakerphone During a Call 6
Linksys SPA921, SPA922, SPA941, SPA942 and SPA962 Basic buttons 7
Basic Soft button features 8
Making Telephone Calls 9
Dialing From the Redial List 9
Speed Dialing 9
Receiving Calls 10
Multiple Calls on a Single Line (SPA921 and SPA922) 10
Multiple Calls on a Multiple Lines (SPA941, SPA942 and SPA962) 10
Special Features 10
Accessing the Voice Mailbox 10
Muting a Call 10
Placing a Call on Hold 10
Three Way Conference Calls 11
Attended Transfer 11
Unattended Transfer 11
Ending a Call 12
SPA IP Phone
Setup 13
1. Directory (Setup button, 1) 14
2. Speed Dial (Setup button, 2) 15
3. Call History (Setup button, 3) 16
4. Ring Tone (Setup button, 4) 16
5. Preferences (Setup button, 5) 16
6. Call Forward (Setup button, 6) 17
7. Time/Date (Setup button, 7) 18
8. Voice Mail (Setup button, 8) 19
9. Network 19
10. Product Info 19
11. Status 19
12. Reboot 19
13. Restart 19
14. Factory Reset 20
15. Phone Password (Setup, 15) 20
16. LCD Contrast (Setup, 16) 20
17. Call Park Status (Setup, 17) 20
18. Login (Setup, 18) 20
SPA932 Features and Functions 21
Appendix A: Regulatory Information 22
Appendix B: Warranty Information 26
Appendix C: Contact Information 28
SPA IP Phone
Copyright and Trademarks
Specifications are subject to change without notice. Linksys is a registered trademark or trademark of Cisco
Systems, Inc. and/or its affiliates in the U.S. and certain other countries. Copyright © 2007 Cisco Systems, Inc. All
rights reserved. Other brands and product names are trademarks or registered trademarks of their respective
holders.
WARNING: This product contains chemicals, including lead, known
to the State of California to cause cancer, and birth defects or other
reproductive harm.
Wash hands after handling.
How to Use this User Guide
Look for the following items when reading this User Guide:
This checkmark means there is a note of interest and
is something you should pay special attention to while
using the SPA IP phone.
This exclamation point means there is a caution or
warning and is something that could damage your
property or the SPA IP phone.
This question mark provides you with a reminder about
something you might need to do while using the SPA IP Phone.
In addition to these symbols, there are definitions for technical terms that are presented like this:
word: definition.
Also, each figure (diagram, screenshot, or other image) is provided with a figure number and description, like
this:
Figure 0-1: Sample Figure Description
SPA921,922,941,942, SPA962-SPA932-UG-7120410NC DF
SPA IP Phone
Chapter 1: Introduction
Welcome
Linksys SPA921, SPA922, SPA941, SPA942 and SPA 962 are full-featured VoIP (Voice over Internet Protocol)
phones that provide voice communication over an IP network. The phones have traditional features, such as call
forwarding, redialing, speed dialing, transferring calls, conference calling and accessing voice mail. Calls can be
made or received with a handset, headset or over a speaker.
The differences between the models are shown below.
Table 1: Linksys IP Telephone Comparison Chart
SPA Model Voice Lines Ethernet Ports
SPA921 1 1 N No
SPA922 1 2 Y No
SPA941* 2-4 1 N No
SPA942* 2-4 2 Y No
SPA962 6 2 Y Yes
* The SPA941and SPA942 ships with two lines enabled. A two line upgrade is available via a
software license key installed locally using the SPA941 web interface, or installed remotely via a
secure profile update.
Power over
Ethernet Support
Works with
SPA932
Chapter 1: Introduction
Welcome
1
SPA IP Phone
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IP Telephony System Overview
While your phone has traditional features, it uses the Voice over Internet Protocol (VoIP) for communications with
other phones. Your phone is based upon industry standard VoIP and will work with Session Initiation Protocol
(SIP) compliant VoIP networks. The diagram below provides an example of a VoIP network design with 16 IP
phones.
Chapter 1: Introduction
IP Telephony System Overview
2
SPA IP Phone
Chapter 2: Installing
NOTE: Before you can install the phone, your system administrator must prepare the network. If a technician is
not installing your phone, verify with your System Administrator that the network is ready for the phone, read the
safety notice, and install the phone.
Assembling the Phone and Connecting to the Network
1 Find the end of the coiled phone cord that has the longer straightened end. Plug that end
into the back of the phone base (phone symbol).
2 Plug in short straightened end of the handset cord into the jack at the bottom of the handset
(not shown).
3 If you are using an external power source, push the power cord into the power supply, and
plug the power supply into the phone base unit. Use only the power supply that came with
the phone. SPA922, SPA942 and SPA962 can be configured without external power, if
connecting to an IEEE powered ethernet switch. See Linksys.com for details.
4 Plug the ethernet cable into the back of the base station. Plug the other end of the ethernet
cable into your already prepared network connection. If the phone is configured using an
optional POE (Power over Ethernet) adapter, see that device’s instructions to properly set up.
5 For SPA922, SPA942 and SPA962 a second ethernet port can be used to connect a PC.
6 The AUX RJ-11 port is reserved for connection to the SPA932, designed for use with the
SPA962. It is not for use as a telephone line port. If you are installing the SPA932 expansion
module, refer to the
SPA932 Quick Installation
DO NOT PLUG IN A TELEPHONE LINE CORD INTO THE AUX PORT.
for more information.
6.
3.
5.
4.
1.
Figure 2-1: attaching the phone cords and network cables
(steps 1 through 6)
2: Installing
Assembling the Phone and Connecting to the Network
3
SPA IP Phone
Attaching the Desk Stand
1 Complete the assembly instructions (page 2).
2 Line up the tabs on the desk stand with the slots on the back of the phone.
3 Slide the bottom tabs into the slots
4 Lightly press down on the top of the desk stand. It should easily slide into the top slots. Do not force.
Mounting the Phone to the Wall
NOTE: To mount the phone to a wall, do not attach thed desk stand as mentioned above.
1 Complete the assembly instructions (page 2).
2 Attach two appropriate screws to the wall. leave 1/4” distance from the wall. This allows you to slide the
mounting brackets on to the screws. Push down slightly to lock the phone in place.
Figure 2-2: desk stand attached to phone (step 5)
You can also purchase an optional wall mount kit from your retailer or Linksys.com
2: Installing
Attaching the Desk Stand
Figure 2-3: attaching the phone to the wall
4
SPA IP Phone
Turning on the Phone
This section assumes that the correct connections have been made.
Plug in the AC power adapter to an electrical outlet. Use only the adapter that came with the phone.
• The phone will execute a boot-up sequence when the power source is connected.
• During this sequence, the display will first show LINKSYS® and then “Initializing Network”.
• All of the lights on the phone will flash.
• After the sequence, which should take about five seconds, the phone will display the standard menu for
the phone.
• The date, name and number of the phone will display on the top line of the LCD screen.
At the bottom of the LCD screen redial, dir, cfwd and dnd are displayed over their associated soft buttons. A small
arrow appears next to dnd indicating that more menus can be accessed by pushing the right side of the
navigation button.
If the phone does not provide this screen, re-confirm installation and connections. If these are correct, try
unplugging the phone and plugging it back in again. If you still don’t see the display, then contact your Phone
Administrator or service provider.
IP Phone SPA942
Figure 2-4: SPA941/942 LCD screen display
2: Installing
Turning on the Phone
5
SPA IP Phone
Chapter 3: Using Your Phone
The phone can be used as soon as it is operational (see Chapter 2, Installing). To customize the phone options,
see Setup later in this chapter.
Using the Handset, Speakerphone or Headset
Calls can be made or received using the handset, speakerphone or headset and you can switch audio devices
during a call. Adjust the volume for the device you are using with the volume adjustment bar.
Using the Handset
To place and answer calls using the handset, simply lift the handset.
Using the Speaker
To place and answer calls using the speaker, press the speaker button. The green light behind the button will
illuminate.
Using the Headset
Plug an approved headset with a 2.5mm connector into the headset port on the right side of the phone.
Press the headset button and the green light behind the button will illuminate.
For information on the exact models of headsets that are supported, see the IP phone information on http://
www.linksys.com
Switching Between the Handset/Headset/Speakerphone During a Call
Any of the audio devices can be used during a call. Only one device at a time can be used.
The handset can be on the hook when using the speakerphone or headset function. If switching from the
handset, make sure the speakerphone or headset light is illuminated before placing the handset back on the
hook.
Chapter 3: Using Your Phone
Using the Handset, Speakerphone or Headset
Figure 3-1: Volume adjustment bar
Figure 3-2: Speaker button
6
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