Linksys SPA921, SPA922, SPA941, SPA-942 User Manual

SPA IP Phone

Model Nos.

Voice

SPA921, SPA922, SPA941, SPA942

User Guide

SPA IP Phone

Copyright and Trademarks

Specifications are subject to change without notice. Linksys is a registered trademark or trademark of Cisco
Systems, Inc. and/or its affiliates in the U.S. and certain other countries. Copyright © 2006 Cisco Systems, Inc. All
rights reserved. Other brands and product names are trademarks or registered trademarks of their respective
holders.

WARNING: This product contains chemicals, including lead, known
to the State of California to cause cancer, and birth defects or other
reproductive harm. Wash hands after handling.

How to Use this User Guide

Look for the following items when reading this User Guide:

This checkmark means there is a note of interest and
is something you should pay special attention to while
using the SPA IP phone.

This exclamation point means there is a caution or
warning and is something that could damage your
property or the SPA IP phone.

This question mark provides you with a reminder about
something you might need to do while using the SPA IP Phone.

In addition to these symbols, there are definitions for technical terms that are presented like this:

word: definition.

Also, each figure (diagram, screenshot, or other image) is provided with a figure number and description, like
this:

Figure 0-1: Sample Figure Description

SPA921,922,941,942-UG-60426NC DF

SPA IP Phone

Chapter 1: Introduction 1

Welcome 1
IP Telephony System Overview 2

Chapter 2: Installing 3

Assembling the Phone and Connecting to the Network 3
Mounting the Phone to the Wall 4
Turning on the Phone 5

Chapter 3: Using Your Phone 6

Using the Handset, Speakerphone or Headset 6
Using the Handset 6
Using the Speaker 6
Using the Headset 6
Switching Between the Handset/Headset/Speakerphone During a Call 6
Linksys SPA921, SPA922, SPA941 and SPA942 Basic buttons 7
Basic Soft button labels 8
Making Telephone Calls 9
Dialing From the Redial List 9
Speed Dialing 9
Receiving Calls 10
Multiple Calls on a Single Line (SPA921 and SPA922) 10
Multiple Calls on a Multiple Lines (SPA941 and SPA942) 10
Special Features 10
Accessing the Voice Mailbox 10
Muting a Call 10
Placing a Call on Hold 10
Three Way Conference Calls 11
Attended Transfer 11
Unattended or Blind Transfer button 11
Ending a Call 12
Setup 13

1. Directory (Setup button, 1) 14

2. Speed Dial (Setup button, 2) 15

SPA IP Phone

3. Call History (Setup button, 3) 16

4. Ring Tone (Setup button, 4) 16

5. Preferences (Setup button, 5) 16

6. Call Forward (Setup button, 6) 17

7. Time/Date (Setup button, 7) 18

8. Voice Mail (Setup button, 8) 19

9. Network 19

10. Product Info 19

11. Status 19

12. Reboot 19

13. Restart 19

14. Factory Reset 20

15. Phone Password (Setup, 15) 20

16. LCD Contrast (Setup, 16) 20

17. Call Park Status (Setup, 17 20

18. Login (Setup, 18) 20
Appendix A: Regulatory Information 21
Appendix B: Contact Information 25

SPA IP Phone

Chapter 1: Introduction

Welcome

Linksys SPA921, SPA922, SPA941 and SPA 942 are full-featured VoIP (Voice over Internet Protocol) phones that
provide voice communication over an IP network. The phones have traditional features, such as call forwarding,
redialing, speed dialing, transferring calls, conference calling and accessing voice mail. Calls can be made or
received with a handset, headset or over a speaker.

The differences between the models are shown below.

Table 1: Linksys IP Telephone Comparison Chart

SPA Model Voice Lines Ethernet Ports

SPA921 1 1 N
SPA922 1 2 Y
SPA941* 2-4 1 N
SPA942* 2-4 2 Y

* The SPA941and SPA 942 shi ps with two line s enabled. A two line upgrade is available via a

software license key installed locally using the SPA941 web interface, or installed remotely via a
secure profile update.

Power over Ethernet

Support

Chapter 1: Introduction
Welcome

1

SPA IP Phone

IP Telephony System Overview

While your phone has traditional features, it uses the Voice over Internet Protocol (VoIP) for communications with
other phones. Your phone is based upon industry standard VoIP and will work with Session Initiation Protocol
(SIP) compliant VoIP networks. The diagram below provides an example of a VoIP network design with 16 IP
phones.

PRFHOH7

PRFHOH7

NURZWH1

NURZWH1

1763

1763

,R93

,R93

NURZWH1

NURZWH1

Q,QUHWHW

Q,QUHWHW

Chapter 1: Introduction
IP Telephony System Overview

RU%DEGGQD

HWXR5PHGR0U

Q$RODJ VHFLYH'

$36

,37HOHSKRQ\
6\VWHP

2

SPA IP Phone

Chapter 2: Installing

NOTE: Before you can install the phone, your system administrator must prepare the network. If a technician is
not installing your phone, verify with your System Administrator that the network is ready for the phone, read the
safety notice, and install the phone.

Assembling the Phone and Connecting to the Network

1 Find the end of the coiled phone cord that has the longer straightened end. Plug that end into the back of the

phone base (phone symbol).

2 Plug in short straightened end of the handset cord into the jack at the bottom of the handset (not shown).
3 If you are using an external power source, push the power cord into the power supply, and plug the power

supply into the phone base unit. Use only the power supply that came with the phone. SPA922 &SPA942 can
be configured without external power, if connecting to an IEEE powered ethernet switch. See Linksys.com for
details.

4 Plug the ethernet cable into the back of the base station. Plug the other end of the ethernet cable into your

already prepared network connection. If the phone is configured using an optional POE (Power of Ethernet)
adapter, see that device’s instructions to properly set up.

3.

2: Installing
Assembling the Phone and Connecting to the Network

4.

1.

Figure 2-1: attaching the phone cords and network

cables (steps 1 through 4)

3

SPA IP Phone

Attaching the Desk Stand

1 Complete the assembly instructions (page 2).
2 Line up the tabs on the desk stand with the slots on the back of the phone.
3 Slide the bottom tabs into the slots
4 Lightly press down on the top of the desk stand. It should easily slide into the top slots. Do not force.

Mounting the Phone to the Wall

NOTE: To mount the phone to a wall, do not attach thed desk stand as mentioned above.

1 Complete the assembly instructions (page 2).
2 Attach two appropriate screws to the wall. leave 1/4” distance from the wall. This allows you to slide the

mounting brackets on to the screws. Push down slightly to lock the phone in place.

Figure 2-2: desk stand attached to phone (step 5)

You can also purchase an optional wall mount kit from your retailer or Linksys.com

2: Installing
Attaching the Desk Stand

Figure 2-3: attaching the phone to the wall

4

SPA IP Phone

Turning on the Phone

This section assumes that the correct connections have been made.

Plug in the AC power adapter to an electrical outlet. Use only the adapter that came with the phone.

• The phone will execute a boot-up sequence when the power source is connected.

• During this sequence, the display will first show LINKSYS® and then “Initializing Network”.

• All of the lights on the phone will flash.

• After the sequence, which should take about five seconds, the phone will display the standard menu for
the phone.

• The date, name and number of the phone will display on the top line of the LCD screen.

At the bottom of the LCD screen redial, dir, cfwd and dnd are displayed over their associated soft buttons. A
small arrow appears next to dnd indicating that more menus can be accessed by pushing the right side of the
navigation button.

If the phone does not provide this screen, re-confirm installation and connections. If these are correct, try
unplugging the phone and plugging it back in again. If you still don’t see the display, then contact your Phone
Administrator or service provider.

IP Phone SPA942

Figure 2-4: SPA941/942 LCD screen display

2: Installing
Turning on the Phone

5